TiredoftheLies C
map-marker Silver Spring, Maryland

Comcast the devil in red and white dress

There should be someway that you can take Comcast to court and sue them for bad customer service and bad service period. How is that they can make you pay your bill on time and can't fix your service on time. Shouldn't I beable to deduct a monthly service fee of the total bill each time my service doesn't work and the tech doesn't fix the problem. Average bill is $120.00 dollars, I bet somebody would be on time and the problem resolved if they had to pay out $120.00 each time they screwed up.
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Anonymous
map-marker Houston, Texas

Comcast steals a little every month so it is hardly worth fighting about

Comcast steals a little every month so it is hardly worth fighting about. I call and complain and they take it off and it appear again the next month. Some months I am in a hurry and I don't look and I pay it by mistake. They do not want to do a search and see how many months they charges me incorrectly. I is a little bit each month but it adds up and if they are doing it to a lot of people it may not be so little over all. Watch your bills!!!Fight for even the little bit!!!
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4 comments
Guest

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work.

We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Guest

I am on my 4th DVR in 3 years. They keep bringing me used ones.

I suspect when they get a bad one back, they just give it to someone else. Then, to add insult to their crooked practice, they charge you $65 to "fix" their own equipment. OK,last night my latest DVR started saying "You are not authorized for DVR service", which I pay for every month. 4 phone calls and 3 hours, 10 minutes and 17 seconds later, I was told I would have to pay for another service call.

I still have no DVR service, and I'm still being billed for it. These people are crooks. Did you know that a $100 Radio Shack antenna will bring in stations Comcast doesn't carry and at higher quality than Cable is capable of? Can Comcast.

Get an antenna for the locals and stream everything else from NetFlix, Vudu, Hulu, Blockbuster, etc. You will have better customer service, higher quality picture, and an extra $100+ at the end of every month.

Guest

it may seem petty, but I complained about a $1.99 charge because I upgraded my service to preferred digital. Now, which company in this world would charge you a fee for getting more business?

I'm paying more a month for this new service and they think its OK to stick me with a "fee" for doing so.

I insisted on this with the customer "No-Service" rep and when I asked for the supervisor she agreed to refund me the $1.99, but I still insisted to speak with the supervisor and I did and I let her know how disatisfied I was and that they were ripping people off who are paying more for their service. They should be happy we're upgrading (they are), but they still want to rip you off.

Guest

XFAILITY/COMCRAP. I worked at the Lynnwood, WA call center where a fat sup named Kim Edwards sent email telling to work off the clock without pay.

We were fired when we complained to HR, but Kim (who is on her 4th husband) still works there.

We are going to win a class action lawsuit against them. call retention dept and ask for discounts/promos.

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beachgal d
map-marker San Jose, California

Comcast poor service.

This morning my Comcast high speed internet just went dead!!! I got this thing on the screen like if I entered my info it would work-like it was a temporary shut down-well-since really had no internet-could not complete that. Got my bill and called and went through 4 tech folks-with still no service and huge wait times!!! They claimed I did not pay my bill for months....not true!!! Had a bill in the mail this morning-that said I owed-xxx-said due now-but did not address cutting off service. I paid over the phone and still spent hours trying to get my service re-stored. Is Comcast getting as bad as ATT???? Any alternatives-I will not deal with a company with poor customer service...just need high speed-do not have their tele or tv......
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1 comment
Guest

How dare they shut off your service after you didn't pay.... Jerks!!

Anonymous
map-marker Miami, Florida

Worst service there is to offer

comcast is BY FAR THE WORST SERVICE THERE IS TO OFFER. I have almost stopped using my tv because it isnt even worth it anymore. very rarely i watch tv without problems. several times a weak i have to call comcast because of error messages. then it takes forever for someone to answer, and most of the time they dont solve the problem and i end up hanging up on them and turning off my tv. i have no faith in my cable box turning it on and expect problems. I DO NOT RECOMEND THIS SERVICE!!!!! I dont know how this company still has users and has not run straight into the round. i have only had it for a few months and already have called direct tv and they are coming to install that. BYE BYE COMCAST
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Anonymous
map-marker Burlington, Vermont

Lie about instilling fee & promo offers!

After spending 2 days on the phone with 5 different comcast promo centers in 5 different states I was thinking of switching for the internet & cable deal with a free wireless modem, free cable modem, $50 install & a gift card of $100. Only to connect with the real comcast company to finish agreement when next *** thing I know the agent tells me NO FREE MODEM OF EITHER KIND & Install went from $50 to $165 and I WOULD BE CHARGED $7 EXTRA EACH MONTH FOR EACH TV! ***! No local office to go to & no local people to tech if someting breaks! IM staying with DIRECT TV! thank you *** for wasting my time & I hope the rest of the country drops your tucked up service & you go bankrupt for lies & stealing money in a down economy!
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Anonymous
map-marker Manassas, Virginia

Comcast Deleted DVR Recordings, Won't Credit

Comcast deleted seven months of recordings on my DVR remotely by accident (they did a format instead of a reset), but will only credit me one month ($9.95). They said that it worked for 7 months, and I said, yeah, but you just deleted 7 months of what I paid for it for. I want to be credited back for at least those 7 months of DVR fees. It's ridiculous that these companies forget how to do the right thing when they know they've done something wrong. It's time for Comcast to go Bank of America way. Internet Provider Transfer Day?
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2 comments
Guest

XFAILITY/COMCRAP. I worked at the Lynnwood, WA call center where a fat sup named Kim Edwards sent email telling to work off the clock without pay.

We were fired when we complained to HR, but Kim (who is on her 4th husband) still works there.

We are going to win a class action lawsuit against them. call retention dept and ask for discounts/promos.

Aaron C Img

Why should they refund you? The product did its job did it not?

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Anonymous
map-marker Mount Laurel, New Jersey

Channel thief--taking away my favorite channel.

Thanks comcast for stealing my favorite channel. I have been using the comcast triple play for 2 years. Part of the reason I am using the current package is because I received certain channels that I wanted. The Sportsmens Channel. #554 Was my favorite channel and now it has been moved to "preferred " channel status which will require me to pay for it when I have been watching it for free. That stinks. Thanks for nothing comcast. I guess it is time to start looking at Direct T.V. Additionally your other service sucks too. Beginning with the installation when the service guy only wanted to get the *** out of there and get to his next job. Paid by the job of course. He never did change out the old co-ax and left hole is the drywall I had to patch. The quality of broadcast often is poor, too. But I am sure Comcast is such a huge monopoly now that it doesn't even care.
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miyaten S
map-marker Bethesda, Maryland

Comcast: Never on time

Second time in a week, Comcast people didn't show during the 3 hour appointment interval. In the first one, I picked 8-11 AM option. They came on 11:10 and they said the signal is weak, they need other people to fix it. I called them again and made a second reservation again I picked 8-11 AM option. They didn't come as usual. They didn't even call me. When I called their office. they told me that they will be here in an hour. So, get used to it if you are planning to get Comcast.
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Anonymous
map-marker Livingston, New Jersey

Competition in Mobile Al

Comcast is over billing every customer, because of no competition here. They have railroaded the city, county and state auditors for this so called PSC that has absolutely no authority over them scammers. The people of Mobile are to weak to stand up to these people. You better take a look at the next election to stop these people. As of today I am a customer but as of tomorrow I will not be. This company really sucks. No management and always changing their procedures so everyone stays confused as they do. Wake up Mobile these people SUCK bif time
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Loss:
$113
Anonymous
map-marker Jonesboro, Georgia

They screwed me

This company is not legit. They send "Sub-contractors" into your home that just stepped off the Oz crew. they charge $150.00 for installation that you assume is free since your house is prewired and all the *** has to do is hook up a box to the TV. The guy they sent to mark the cable for burial, trips over the comcast line on the ground and pull it lose from the box so I am without TV,Phone,Internet for 3 days. Then they send a tech out who charges $50. to fix their *** mistake. Call to the billing office does no good. Even if you tell them the situation with their sub-contractors.
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Loss:
$175
1 comment
Guest

If you thinks it's bad being a Comcrap/XFAILITY customer it's way worse being an employee. We worked at the Lynnwood, WA call center where a sup, Kim Edwards, sent email requesting off the clock work. We have a class action against them being handled by a firm that has won other similar cases against Comcast in other states.

Anonymous
map-marker Miami, Florida

Overcharg 3 mo agree to fix has not happend yet

the office reps at the comcast office in marathon fl. lie like our current president.charging me for comcast services i didnt request, i have not received,and i dont want. for three mounths after agreeing to fix overcharges to my account.still charging for services i didnt reveive. i have called the comcast office three times, i have visited the office two times. i have paid the amount of $81.74 each mounth which is amount the comcast representitive said was the amount i should be billed.my mounthly bills show over $100.00 for last three mounths. i called comcast for the forth time because my bill was for $127.86. the rep refused to agree to previous amount of $81.74. i am cancelling my comcast service if i dont get any results tomorrow when i go in person to the comcast office,this will be the third visit to comcast.
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1 comment
Guest

Can we not spell the word month correctly??

imhoppy
map-marker Sebastopol, California

Comcast why you did put QVCHD and HSNHD

Another ploy by the shysters by comcast management.I pay for HBO and Starz HD both premium channels. Whilst i was flipping through the guide i noticed that that Comcast conveniently slipped QVC and HSN between the two premium stations.Why put that *** there? My guess is they get paid by the shopping channels per item sold.So instead of putting these stations somewhere a more obscure (less sales)they put them where they have the highest traffic. I really wish i had another viable option in my area i would *** can these *** in a New York minute....ARRGGG I HATE COMCAST
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2 comments
Guest

If you want to save money on your Comcast bill call 877-824-**** and ask to speak to the RETENTION Department. They will give you promotions and discounts that no other department can give you.

The promos generally last for 6 months so you have to callback every 6 months. It is worth the trouble because you can get discounts of 25-50%

Guest

If you want to save money on your Comcast bill call 877-824-**** and ask to speak to the RETENTION Department. They will give you promotions and discounts that no other department can give you.

The promos generally last for 6 months so you have to callback every 6 months. It is worth the trouble because you can get discounts of 25-50%

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Theresa D Syx
map-marker South Jordan, Utah

Comcast is the worst company ever!

For several years I have had the misfortune of being forced to deal with comcast reps. Each year it gets worse and worse. Today I was forced to call them and had the misfortune of getting Bailey on the line. She started out with attitude which, of course, got my gander up. After several minutes of her *** I asked her to transfer me to another rep so I could get my situation handled by someone else. She refused and told me she couldn't transfer my call to another rep. I told her I had had this conversation before, spoken to a supervisor who told me it was possible and that yes, she could and she would. She refused and when I raised my voice and tried to talk over her she hung up on me. I called back, went thru the same annoying automated *** and guess what? SHE answered again. It started all over, I demanded to speak to another person, she refused so I demanded to speak to her supervisor. She told me she didn't appreciate my attitude and hung up on me. Again. I called back 10 more times, went thru the automated ***, hold time, etc..with over 35 minutes wasted on automated service alone, and she answered each time. I tried to be reasonable and patient but I knew what I was up against when I picked up the phone to call them. Sure enough, same old thing. The problem with comcast is they are a big company. The bigger the company the worse the service is because they don't need the customer and they don't care about the customer. The customer relies on internet for almost everything now so they can pretty much do what they want.
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1 comment
Theresa D Syx

Happened again despite promise from corporate that things would be looked into. I have a forum troll telling me if I paid my bill this wouldn't be an issue.

The issue - TROLL - is that i fell behind on my bill because life, or *** happens. I paid a large sum on Friday but comcrap does NOT tell the customer that XX more must be paid to avoid shut off. They can get reconnect fees, late fees, and paying over the phone fees - which I had to pay today to have internet turned back on. I couldn't use my internet to pay my bill and was left with no choice but to call.

So shut the *** troll. Walk a mile in someone elses shoes and get the whole story, not what your little pea brain reads.

Anonymous
map-marker Houston, Texas

Comcast = Worst by far

I've been complaining about their service since august. So far two technicians have been at my place and come up with the same we will look into the lines. Third appointment scheduled and they continued to charge me in full (Of Course) and the issue continues, my internet and tv image comes and goes... :-S So disappointing. Basically Ive been paying for a service that I havent been getting and its so ridiculous that I would continue to have this issues after 3 months of the same. I have it because the apt complex has a deal with them and they are already "overcharging" for cable...
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Loss:
$288
DrYattz
map-marker Stone Mountain, Georgia

Comcast is SOOOOO screwed up!

Switching to cable from broadband, I was encouraged to go with Comcast by BestBuy. Their search showed that Comcast was available in my neighborhood. I signed up through them; that was mid April. By early-May I had not heard from Comcast, so I called. I was told they had been told by me that I no longer wanted service; I insisted I had not, and still did. They offered me an install date in early July. I told them I was unavailable that date, but could do the same day the following week: July 19. I was told they'd have to confirm it, but that it should be OK. As I hung up, I was told the original date, and again corrected them. I began receiving emails and robo calls reminding me of the scheduled appointment - the original date. I called, chatted online, emailed, but never got a response. The day before the original date, the technician left a voicemail reminding me he was coming: the wrong date. I decided to ignore this, and there was never any sign of anyone visiting. The 18th, I got another call from another technician, promising to arrive the following day between 1 and 4. By 4:30, I had to leave, but he showed up afterward anyway. He talked to my teenage son, who was home, but only said that he couldn't install service, that he needed someone else to come out later. The next day, a lady was seen wandering around in front of our house. She did not provide any informaation, only said she was "measuring something." On the 22nd, I got an email cancelling the appointment for the 19th - three days before! No explanation was given. I called customer service a few days later, and asked to be told what was going on. She said she could not answer my questions, and that someone would contact me later. I asked her if she believed Comcast was reliable, in that I had not had a successful experience thus far, and she acted as tho she had no idea what I was asking. After receiving no call for a couple of days, I tried the online chat again. After about an hour of checking various "things," the person told me that I should visit the local office, about 50 miles away. I insisted I would not, and was then told perhaps a phone call would suffice. He told me that he believed someone had determined my neighborhood was not "serviceable," but he had no other explanation. But he insisted the local office would solve the problem. So, last Tuesday, I called the office. I was told my locale was "not serviceable." I asked what that meant, and was told that Comcast service was not available. Starting to fume, I asked why I had not been told this two months ago, or before the installation was scheduled, or after the installation was attempted unsuccessfully. She had no explanation. I complained of hours of wasted time, having purchased equipment for the cable service I would have to return, and my irritation at the disorganization and unprofessionalism of the company, and she provided a rather insincere apology.
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