
Unclaimed
Comcast
Reviews and Complaints
3.9M
CLAIMED LOSSES
6.2K
TOTAL REVIEWS
780K
PAGE VIEWS
28
ISSUES RESOLVED
Comcast Reviews
New Reviewer
Comcast
When Comcast 1st took over my area there were alot of issue with internet connections after trying 2 cable modems with my accnt they then said we need to send a tech out when the tech came he tested the modem and found it was getting a bad signal so he had put a test modem on the accnt after he did that and called in the test modem he still didnt get a good signal when he called back in he was on speaker phone and i heard them day that there were 3 modems active on the accnt meaning they did not release the other modems out of there system after they had released the other modems the test modem sync up and was pulling a good signal the tech had said we need to replace your modem I questioned it becasue I knew that they didnt release the modems on there end we ended up buying a modem from Comcast and the tech hooked it up 40.00 for the modem I know in this area they took on something like 400,000 new customers and i know i was not the only one that had to buy a new modem alot of residental and commercial accnts had to buy a new modem it just doesnt seem right when you have a cable modem that is working fine and then all of a sudden doesnt and the only HSI cable provider telling you your going to new modem I belive they had flashed or blocked the modems from reciveing a good signal to be able to make a quick buck you can do the math for self even if 20,000 people out of 400k had to buy new modem thats like 800,000.00 nice chunk of cash I would like to see the numbers on how many people they told they new a new modem and how many people went ahead and bought one from comcast and comcast has now said that they dont sell modems anymore they only rent ? And I have to say Insight's service was way better we still have issues with our internet but they dont care about us consumers becasue they know they have the market in my area comcast better get on the ball and provide the best service we ever had
ID
Location
Peoria, Illinois
Service
Comcast Internet Service
New Reviewer
Did Not Listen...Paying for wireless services that is not connected
If by writing this letter, I could receive better services and the answer to my question, a better customer service is what Comcast need to provide. My name is Beverly Walker of Chicago, Illinois. Please re-evaluate my account with Comcast. I needed someone to listen to me. I needed someone to understand. 1 - I order Comcast wireless services. 2 - I was never connected. 3 - I should not have to pay for wireless service that was never connected. On February 9, 2008, I talked to a representative. He tried to walk me through the connection process. It was not completed because I had the Wi-Fi connection. The agent I spoke with knew that I was not connected and so nothing was done since then. But, I did receive a bill for services I never used. I am very upset by Comcast reaction and most of all "why are you charging me?" Your record shows that my service was never connect so why am I being billed. Businesses should not charged people for services that were never received. I don't understand. Please review my account. Your people need to understand also that people do not want or need to pay for services they do not receive.
ID
Location
Chicago, Illinois
Service
Comcast Internet Service
Loss
$31
New Reviewer
Bad Service
comcast cable company is ripping consumers off with high prices for bad service and sometime no service but they still want you to pay. I's not right that this company is taking consumers money and they're giving bad service every time you pay your bill it keeps going up the representatives don't tell you exactly what you're paying for and when you call to fine out what can be done to solve you issue then you're getting the run a round. Somethong need to be done about how the public is treated by this company.
ID
Location
Chicago, Illinois
Pleased with comcast
I've read where people aren't happy with comcast.internet or hd tv. I have to say that they have been more then willing to help me when I had a problem. They rewired my whole house and had techs here untill my problem was fixed. Every company has it's bad days ,but I'm very satisfied with my comcast and I have triple play, so there's alot that can go wrong. I hope the people that have a problem get them resolved, but as for me I like my comcast. thx ED taynpor in new jersey
1 comment
ID
Location
Plainsboro, New Jersey
Service
Comcast Internet Service
New Reviewer
Analog channel cut-offs without refunds.
The all-digital television is not supposed to start for real until Feb. 2009 but Comcast recently shut down four channels. When I spoke to a cust. service (???) rep, she read from a script...blah, blah with no apologies. She said they're discussing(!!) possible refunds. If they thought I'd rent the converter box from them they were sadly mistaken. The rep also led me to believe they were planning to cut off more channels...all before the official date of Feb. 2009. Their high-handed arrogance is astounding! If I could switch to another provider I surely would.
1 comment
ID
Location
Bridgewater Township, New Jersey
New Reviewer
I've had it with Comcast
I have been a loyal Comcast customer for years and recently they have been mailing me and sending sales people to my door telling me that I had to switch my Comcast phone service to digital before April 15th 2008 or my phone service would be discontinued. So I agreed to have it done after a sales person came to my home for the 5th time and she told me that it would be an easy switch over and I would keep my current phone number...So she set up a date to have it switched over and the independent contractor who didn't speak English very well comes to my house to do the work on a Friday and after he left I could only make out going calls and could not receive incoming calls. I called customer service and they tried for 2 days to fix the problem over the phone. Finally they sent out another independent contractor who couldn't speak good English and he fixed the problem and told me that I had a new phone number, I told him that the sale s person told me that I would keep my old number and he told me to call customer service and they told me that I could not get my old number back. I told them to come take the phone out because at that point I was very dissatisfied and stressed out over the whole situation. Customer service sent out another independent contractor to my home and he disconnected my phone and dissconnect my ethernet plug to my computer for some strange reason. And it took me an hour to figure the problem out so I could get back online. I called verizon the next day and they sent a verizon employee to my home who was an American citizen and he was very pleasant and hooked my phone service up in 30 minutes and now I am switching my internet and cable TV over to verizon. The word comcast will never be spoken in my home again I forbid it.
ID
Location
Midlothian, Virginia
New Reviewer
Change my phone number without my request
After Comcast took over our internet, cable and phone last month (due to a buy-out of Insight Communications), we lost our phone for 4 days. We have 2 lines and the first line (our main line) was not ported over. It took them 4 days to tell us what had happened and fix the problem. Then last week, about a month later, my neighbor called me on my cell and asked why I changed my number. Obviously, I hadn’t put in a request for a phone number change. Comcast just did it. We have had this number for 16 years, ported it over from Verizon to Insight last May without a hitch. If you call the old number now, it gives you the new number, complete with a different area code. They tell us they are trying to “get it back” for us. It has been nine days, we call everyday, not one C.S. Rep knows what is going on and can’t tell us when we will get our original number back. My husband works for ComEd, and missed a call out last night because of this number problem. He will get charged for not taking the callout as well as losing money. Do you think Comcast will reimburse us for time lost? I’m sure not. I am so frusterated with thier phone system as well. Everytime I call, I have to wait for at least 30 minutes until someome picks up my call, and then they put me on hold, and within a few minutes I get disconnected. I think that they don’t know how to handle the problem so they hang up, knowing full well that when I call back I won’t get routed to them. I have started taking names and badge numbers when I first get connected. I also lost my cable for 2 days when I simply called in to get help changing my email password (which didn’t work either, and I am still waiting for the pin number that they said they were going to mail to me.) I want to talk to some higher up and get some answers. Anyone got anything to offer?
4 comments
ID
Location
Portage, Indiana
Loss
$360
Overbilling-Contractor error
Comcast never shut my svc off at my old apt. Took them 3 wks to install at new place. Told me they never received a cancellation. Without cable for 1 month, charge me a old place because they never shut off svc. then tell me I am late & charge fee for new address. Send an independent contractor which I asked them NOT to do, didn't even have his own drill, borrowed mine, did a *** job, then drilled through my new carpet, and snagged it & put a run the whole length of the carpet. Then after I complain, they send another "contractor" to finish the job half- assed, drill through walls, because they don't want to run the cable outside along the house in the cold. Then they tell me I can't have my credits on my new bill, because I owe for 2 months of svc they forgot 2 shut off at the old place! They are ***-artists, & extortionists. And on top of that, the svc they installed doesn't even work right, & I have asked them to come fix it twice.
ID
Location
Latrobe, Pennsylvania
Comcast sucks!
Comcast took over local Insight services. Immediately they throttled the bandwith. I had a steady 10 meg download and now it is a 3.5 meg. My emails resulted in the same usless dribble about how it was my equipment that was actually checked by Insight technicians 3 days before the switch and everything was fine. Now they offer Speedboost to increase your speed for a extra fee. *** money hungry conglomerate that does not care about anything but making big business money. They can go *** down a rathole for all I care. Boycott and find another service! There are many to choose from.
1 comment
ID
Location
Chicago, Illinois
New Reviewer
Incompetent Comcast Employers and its independent contractors
I have been battling with Comcast since November 2007 and my issue still has not been resolved. They are falsely charging me for a cable box that I voluntarily gave the Comcast technician and they have even gone so far as to have placed me with a collection agency for something I no longer have in my possession. Now they are threatening to put this on my credit. I have talked to several customer service reps and only one manager. I have had three customer service reps fill out investigation form that continue to get overlooked. I have called the collection agency to dispute the charges and in return has written me a very unpleasant letter stating that I refuse to pay the charges and that my time to make a dispute has passed. The collection agency and Comcast are the most incompetent money hungry, and unprofessional companies I have ever seen. Something needs to be done about this to get this off my credit or prevent it from getting on my credit report. Any suggestions to who I can write to resolve this mess that I am not responsible for?
1 comment
ID
Location
Atlanta, Georgia
New Reviewer
I hate comcast
Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most recently, the operator rudely asked "what, you thought your service was free". I was not aware that I had to personally call Comcast each month and request a bill. Not only is the customer service awful..the actual tv service is terrible and our internet never works. On demand never also never works.I recently voted Comcast "Worst Customer Service" for the 2008 Consumer Reports survey.
164 comments
ID
Location
Lorton, Virginia
Service
Comcast Tv Service
New Reviewer
Comcast literally Robbed us blind
Comcast is more than terrible. We ordered their Internet service. After a couple months it stopped working. They had a tech come out to our home who deleted my husband's entire machine and then left. Then we moved, and they had an independent contractor install our cable - he cased our home and burglarized it (he gave us a fake name). Comcast refused to give us the tech name for us to pass along to the police. We had to have them out again when we moved- and the same guy who deleted the machine - drilled holes in our house where he wasn't supposed to, climbed into the attic and put cracks in the ceiling - didn't connect the cable (when he left all but one were not working) - failed to separate the Internet from the cable which caused a short - and they refuse to honor their agreement for giving us a credit. The local guy has lied to us and put remarks in our account so we keep getting rerouted to either him or his supervisor who just basically laugh at us. My husband needs the Internet for his business - and they are the only game in town.
6 comments
ID
Location
Albuquerque, New Mexico
Service
Comcast Internet Service
New Reviewer
Comcast is horrible - class action lawyers help
I have paid Comcast $240 a month for several years for their so called premium channel package. The service is absolutely horrible. Every single time my son and I have sat down to watch a movie using video on demand we get an error. I’ve customer service for several weeks now. Each time they say “we are experiencing system wide problems.” I would be a willing volunteer as the lead plaintiff if a class action lawyer is willing to take my case. They are ripping consumers off and I’m sick of it as I’m sure many, many others are as well. Class action lawyers please email joseph_freedman@***.com!
ID
Location
Nashville, Tennessee
Loss
$6
Lousy service in Harrisburg PA
Scheduled comcast to come to my home for cable installation on 2/16/2008 in Harrisburg PA. Service person came, did a little work, happened to trip the circuit accidently. Lost power in the front living area, he became scared, packed up his tools, scampered to the door stating couldn't do anything else. Not his fault, can't fix it, must leave for another job. No cable, no explaination, no response from the company, but a too bad so sad, can't get back there until 3/1. Comcast sucks in customer service, qualified technicians, ansering their phones. Run to dish network.
ID
Location
Reston, Virginia
New Reviewer
Comcast, poor customer service
Scheduled to upgrade my cable TV to include Phone and Internet access...the service man disconnected my phone on FEB 14th and failed to connect service. After many phone calls to the company's contact number 713-341-****, I became irate due to the fact that this company has no communication skills with it's field staff and do not assist there customers (although I advised them that I needed my local phone for Emergency use)...it was continually difficult to speak to anyone about the initial phone person, each 'supervisor' I spoke to advised me there was nothing they could do...one kept saying "I'm afraid...." at which I advised they should be afraid..if this was the service they provided. In addition to calling the company (at least 4 times) I also emailed the Vice President of Customer Service...who guaranteed 24 hour contact...I received no contact via email or phone. I continually asked the customer service person (supervisors) for the address of the FCC (Federal Communications Commission) and was advised that they do not have that address...that I should look it up on line (I can only presume they assume I have internet...apparently not thru them tho...as they haven't connected me yet). As service providers to my area, I feel they have a certain Monopoly and feel they do not need to provide "good" customer service... The service I have received up to this point is beyond POOR.
4 comments
ID
Location
Houston, Texas
Service
Comcast Tv Service
Loss
$250
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Comcast
thank you for taking the time to post something nice ED.