Comcast
Reviews and Complaints

We installed Comcast service in September with a promotion of Digital Preferred & Xfinity Internet for 12 months. From April, the cable tv bill went up by $20. When asked about this they said that Cable TV promotion was only for 6 months and Internet for 12 months. But the work order was with speicific wording 'Digital Preferred & Xfinity Internet for 12 months'. Contacted the Manager and nearest Customer center. But nobody is ready to accept the wordings on the Work order. Just going by their system record - 6 months cable and 12 months internet. We are fed up with this type of cheating. Hope that their days will be over soon.

Requested a service from Comcast. After 2 hours did't receive the promised service. Called and canceled with no problem. Next month billed for it. Called and stated a billing error and they would correct. Next month they billed me 3 times for the same service we didn't ever receive. Called and spoke with supervisor who was flip and will credit but advised me it was my fault that I should not have been able to cancel the pay per view (NHL) even if the service was bad and the product never received. Supervisor Ross was unfriendly, cut me off when explaining and never apologized or took ownership of their continued errors.

There is little good to say about this company. When you get wireless internet and they supply you with the netgear box...you can't get any help if it isn't working. Not unless you sign up for some second hand company for $100.00 a year. (I have yet to call and be helped, because of some "technical difficulties" on their end) The reason for this? It's because when you get the box it's already out of its three month warranty. Comcast buys them far in advance and then they let them sit and the warranty goes "poof". So then neither Comcast can help...cause it's not their box and Netgear won't help cause the warranty expired. If you call and are ever lucky, hahaha, enough for someone to answer I hope you are ready to settle in for, well...forever comes to mind. Everyone passes the buck, no one knows anything! I have been in tears over my frustration with these people. I have written the president of the company and received a call from some flunky, whose job it is, is to keep people like me from the president of the company. Now, what a nice guy, he gave me his number, "in case you ever have another problem, I'll patch you right in to the top guys" only...if you answer your phone or return your messages, which he, apparently does not do. So, another dead end...what a shock! And now...yeah, this is the best (and I've left TONS OF STUFF OUT) I find out that the whole time I've had my phone, no one could ever call in. Not a really big deal as I only recently got house phones and connected them. I was told this is a problem on their end and it will be fixed in 24 to 72 hours. When I asked what they were going to do, since I have been paying $45.00 a month for one-sided service she told me..."nothing". She said I should have called to tell them and I asked her how often she checks her phones to make sure they work? I don't call myself, specially since I have my cell phone. The worst of all of this is that you get the sense that either people don't care and/or they are working for a company that doesn't care. This needs to be stopped! I think this is definately something that the Better Business Bureau needs to looks into closely. It became almost too stressful, like out of the box frustration and anger in August when I was trying to get all of the hook ups done in time for my grandson to begin online schooling. I was so mad and I felt there was NOTHING I could do, nothing I could say...I felt so helpless and that really enraged me inside. I am not that kind of person, so to feel so helpless and to be denied answers, time after time, it really is a really horrible feeling. I can't even find the words to explain those days.

I've had ch.245 for 2 years,(included in HD preferred bundle). Now I don't. Called Farrah at Fife, WA. Comcast office. She said it was a promotion,(so we could follow the problems in Japan),that started at the beginning of March and ended recently. She said if I wanted the channel, it was $24.95. I asked her for the address of the Comcast Corporate Headquarters. She refused to give it to me. I would like to write a letter of complaint. does anyone have the address? Thank you. p.s. The same thing happened to me with the speed channel a couple years ago.

this is the stupidest thing you order a ppv program and all the sudden they cant get to your area this is about the 7th time this has happened to us its *** you charge us a arm and leg for the ppv and then cant deliver what next if comcast cant get there links to live events why do they advertise them in the first and speaking of ads why are there so many commercail on monday nite raw 10 to twelve every time redickless 3 mabay fourbut ten not good at all hope you can fix these problems dish doesnt have them

My roommate and I signed up for Comcast because it was the recommended company that came in the little welcome packet when we signed our apartment lease. HORRIBLE HORRIBLE customer service!!! Every single month we had problems. My box kept cutting out and the DVR never worked so they had to send 3 different workers out to come fix it/replace the box. It STILL doesn't work all the time. They said they'd credit us $20 for the inconvenience and they tried to cheat and see if we wouldn't notice that that credit never showed up. Every single billing month we've had to call because they were trying to scam us on one thing or another whether they were saying we missed a payment, they didn't honor a credit, or they were making up charges to add to our bill. We're canceling our service. FIND SOMEONE ELSE!

Lot of ads going around this area for Comcast XFinity's $29.99 teaser-rates. Yet I'm getting sick and tired of hearing the dude who has this Comcast keep whining about Customer Srvce's continually blowing him off. So therefore, I'm passing along an appropriate lightbulb joke which we both thought would be too good not to repeat here: --- Q: How many Comcast/Xfinity reps does it take to change a lightbulb?? A: Three. 1. That genial Sales&Marketing Rep to sell you on lightbulb-changing service at the $30 lowball teaser-rate + extra one-time charges. 2. That harried and overworked Technician to actually change the bulb. 3. The Billing Rep from the Corporate Office to run over with you in detail, the Written Contract which you just HAD to sign to get lightbulb service in the 1st place!! LOL, It's SO true!

Received by bill and it was $35 higher than the last few months and spoke with customer service agent after being on hold for over 1 1/2 hours and she was *** and transfered me to another person and after having to repeat my information some three times I then was promised a call back from the supervisor and never got the call back. Typical experience with Comcast, sure wish another cable company was in this area. No wonder they were in Bankruptcy. They truly suck as a company. Called customer service again and after another 1 hour 45 minutes finally spoke with a human and they aren't any help eitehr.

I am a customer who buys cable TV, Internet and phone service from you. On 3/14 I lose my internet service. I call Comcast and spend 45 minutes on the phone try to get the problem diagnosed. They can't find the problem so I ask for a service call. It is set up for 3/16, between 8-11. I'm on the phone at for a couple of minutes around 9:30. Apparently that is the same time the tech is trying to reach me to confirm that I am home. I can't take the call because I'm already on the line. As a result my appointment is cancelled. First problem: NO ONE EVER TOLD ME WHEN I SET UP THE APPOINTMENT THAT 1.) A CONFIRMING CALL WOULD BE MADE THAT MORNING AND 2.) IF I DIDN'T TAKE THE CALL THE APPOINTMENT WOULD BE CANCELLED. NUTS. I call and ask for another appointment and am given the 11-2 slot for the same day. I have now lost a 1/2 a day from work. A tech arrives ( nice guy) and in about 20 minutes tells me that my wireless router has failed and that I can get a new one from Comcast at no cost by either ordering one and having it shipped or visiting a Comcast outlet about 15 minutes from my job. I tell him I want to pick it up myself at the outlet. He says It is Bloomfield but he can't give me the address or the phone number because " they don't give us that information". NUTS. I go online and Google "Comcast Bloomfield". A page appears. Surprise: No local phone number, no address. I call the 800 # on the screen and after going through a whole bunch of prompts am told to call some other 800 #. NUTS. I do some more googling and find the street address.The next day I take the 30 minutes round trip to visit the place. I take my ticket, wait in line. Then I'm told "You can't get routers from here, it's has to be done by mail." NUTS. I then order the router on 3/17 and am told it will be 3-5 business days before I receive it. BY 3/28 I still don't have it so I call. At that point I'm told that it will be 2-3 weeks and that I must have " "misunderstood". I didn't "misunderstand" anything. I know what "3-5 days" sounds like, which happens to be nothing like " 2-3 weeks". They don't sound remotely alike. In short, Comcast wastes the customer's time, make it difficult for them to get necessary information, and gives them incorrect information. On the service side of things I can't think of any other categories that are left to screw up. They disrespect their customers.

All I can say now is the I have been jerked around by comcast for months. Lied to, charged for service that's not working (DVR), promised a refund for months of non-service, then told, "Well, you only mentioned that the service didn't work in your last service call and we can only give you a partial month refund." I'd been calling and complaining for months. But, the topper today: They cut off service because I had, the said, not paid my account since January. Hey, folks, I said when I called, I just paid $170 two weeks ago to you! No, we don't have any record of that, they said. Funny that my bank account shows that amount going to comcast two weeks ago. If their lips are moving at comcast, they're lying.

I had Comcast Xfinity internet connection (Account # - 8772 1* 557 *752713). I had closed the service on 01/22/2011 and the prorated refund amount was USD 23.65. I was told within maximum of 4 - 6 weeks I will receive the refund amont at the forwarding address I had provided at the time of account closure. Now it is more than 2 months, but I still have NOT received the refund amount. I have been calling for last several weeks to get the status. But no one is providing any information. Every time I call, they say that they are raising an escalation and I will get a call from the team within next 24 hours. But till date I have not received any call from Comcast. Now I am completely stuck as I have no other alternate option to reach out to comcast to resolve the matter. As this is going on for ever, last week (on 03/19/2011) when I talked to the customer care person (Name - Jennifer, Badge # - 5172) and she was not able to provide me any solution I had asked for her manager. Then I talked to the manager (Name - Amanda, Badge # - 1825) and she assured me that I will get a call by 03/21/2011 because she is logging an excalation ticket. But till date (03/26/2011) I have not received any call.

On 3-15 I placed an order with Comcast to provide me with Telephone, Internet and TV. I was told the equipment for my order would be at my house by 3-22. On 3-24, I still had not received my equipment. I called Comcast and asked the status. The agent said he would have to talk to his manager. He came back on line and told me that the person that originally took my order had not "released" the equipment to ship. He told me as a result of Comcast error, he would ship the equipment overnight and I would have it on 3-25. He gave me a confirmation number and told me that I could track the shipment at Comcast.net. On 3-25 I went on line for 20 min. and could NOT find any way to track my order. I called Comcast and after lots of waiting got a rep who told me that there is no way to track an order on Comcast.net. He transferred me to another department. The rep from the new department told me that the order was NOT shipping overnight and I would get it in 3-5 business days. I asked to talk to his supervisor who was Monik Employee# Semo0610. Monki told me that Comcast did not have any equipment to ship due to their vender delays and that all orders in March had been delayed due to this. I asked Monik why none of the half-dozen Comcast employees I had spoken to had told me this. Instead they all said "you will get your components in x-days". Monik could not tell me when the order would ship, but it would not be before April. She then told me that I would need to go through the "Order Release" process all over again because this needed to happen AGAIN because the order was delayed. I asked to speak to her superior and was told that there was no person I could talk to and that Comcast managers do not receive or return calls. So, right now, I have been lied to a number of times and I have no idea when I will get my equipment. This is not a way to run a company and I WILL NOT accept this kind of extremely bad service.

Comcast complaint One consistent theme of Comcast is that no one ever does what they promise you will be done and no one ever calls back to follow up!! We decided to get Comcast service for the first time when moving from Kansas to Indiana in November, 2010. My wife has a brother who works for Comcast and our landlord also has family working for Comcast. Therefore, we began this experience with a positive outlook about the company. We ordered Comcast's Double Play – Phone and Internet service package for $39.99/month. This was ordered online on Wednesday, November 17, 2010 at 12:56 p.m. Our confirmation shows Bridgevine Order Number:ap-244761. We have a printed copy of this. Our Order Reference Number was: 42791**** and our Account Number was: 0172********. Installation was scheduled for Monday, November 22, 2010, between 1-5 p.m. Ticket Number was: CR22843****. Service was installed on time and worked fine; for exactly one week! The installation man would install only one connection for our whole home. We had a phone and two computers hooked up to it, a desktop and a laptop. On the afternoon of the next Monday, November 29, the laptop started receiving a message that Comcast was having problems connecting with it. Then began a series of trying to seek correction of this Comcast problem, beginning with online assistance and then many phone calls to their tech support. Everyone I spoke with was polite; they just were all lacking any ability to correct the problem. They would tell me they had to send it to more technical staff within Comcast and that they would then contact me. No one would allow me to actually speak with a more technical person and I was never called back by anyone! After almost two weeks of this, I thought the problem might be with my laptop, although the messages from Comcast online always said they were having problems connecting. I wiped the computer memory clean and reloaded everything back onto it. I got the same exact message from Comcast. A friend has AT&T Internet service, so I took my laptop there to see if it would work on AT&T. It worked immediately from first plugging it in! At this point, I decided to switch to AT&T. Even though the same service was more expensive with AT&T, at least it worked. I terminated Comcast service, effective Monday, December 20. Since it was still within the Comcast 30-Day Money-Back Guarantee, I was told that I would receive a full refund of the $98.29 I had already paid. This first bill that I'd paid billed me $47.20 for monthly service, instead of the $39.99 that I had ordered! When AT&T was here to hook up their service, they informed me that Comcast had cut all of the AT&T lines which had been in the house, running service to every room. Comcast uses totally different types of lines, going to a different location, and there was no legal reason for them to cut the AT&T lines. In fact, it was a criminal action! On Tuesday, December 21, at 10:35 a.m.; I spoke with Sheila at Comcast. She issued a work order, number 00234****, for Comcast to repair the cut AT&T lines; agreeing that the lines should not have been cut! She told me that a Mike 'Estes' (spelling?) at the Anderson Comcast office would be contacting me to get it fixed. His phone number was given as 765-622-****. He left one voice mail message for me and has not returned any on the messages I have left for him! She told me that I would receive the full refund check within 4 to 6 weeks. This guaranteeing of the refund to be in the mail within 4 to 6 weeks is a habit of Comcast, a delaying tactic that they used with me every month. They can issue bills promptly, but seem unable or unwilling to issue refund checks! At 3:45 p.m. that same day I returned the Comcast modem and power cord to their office at 335 E. 10th Street, Anderson, Indiana. On Wednesday, January 12, 2011, at 3:53 p.m., after receiving another bill from Comcast, I called them and spoke with Jackie, employee # 6421 in North Carolina. She told me that their records did show that I had returned the modem for which they were billing me and that I should ignore the current bill. The 'final bill' should be received by me 4-6 weeks after December 21, 2010. Then the 'refund check' should be received by me 4 weeks after that. She said they would follow up on the damage claim. No one had contacted me to repair their damage. I next received another bill from Comcast, showing current account activity through January 14, 2011, adding more money due! It was charging me $70.14 for 'unreturned equipment'!!!. On Friday, January 21, I received a COLLECTION ACTIVITY ALERT from Comcast, dated January 18, for the full amount of the bill dated January 14. After only 4 days from issuing a bill, they sent the COLLECTION ACTIVITY ALERT for the amount of $119.29! On Thursday, January 27, 2011 at 1:54 p.m. I called Comcast and ended up speaking with Dan, employee number 86907 from Fort Wayne. He was nice, polite and assured me he would take care of everything and that I'd receive the refund check in 4 weeks. However, the only thing that actually got changed was to show the return of their modem! On February 14, Comcast billed me for $49.29 (monthly service charge, including tax)! I had terminated service two months prior and they still owed me the refund of $98.29. But, instead of refunding me, they were still charging me more!!! On Wednesday February 22, at 4:18 p.m., I called Comcast again and spoke with Clint, employee # 86118 in Indianapolis, and his supervisor Stacia. They reassured me that I would actually get the refund check in 4 weeks, saying they could not expedite it despite its long delay. They also issued a new work order to repair my cut AT&T lines, # 00246****. On Saturday, February 26, I received another COLLECTION ACTIVITY ALERT for the new amount of $49.29. Now, on Tuesday, March 22, I received a COLLECTION NOTICE from a collection company trying to collect this $49.29 for Comcast! I still have not received my refund check, many months promised and far past due, while Comcast still tries to collect unjustified charges! Plus, they are ruining my good credit rating!!!! Can anyone help me with this monster?

Last week I used to get ABC, CBS, FOX and NBC local stations in hd. Now comcast tells me that I have to get an hd box to view these stations and to top it off, I would have to use another remote to control this box. I can barely afford what I get now which is basic service. They tell me now I have to fork out $8.95 more /month to get these. what a rip-off .... first they mess with my e-mail address, now this. As if they don't get enough money through a monopoly in my area....what is next Comcast?.. a door to door search to see what else you can rip from me?