Unclaimed
Comcast
Reviews and Complaints
3.9M
CLAIMED LOSSES
6.2K
TOTAL REVIEWS
780K
PAGE VIEWS
28
ISSUES RESOLVED
Comcast Reviews
New Reviewer
Comcast-7/31/08-uncut "Girls Gone Wild" at 7:00 pm channel 88!
We turned on the TV at 7:00 pm, Thursday, 7/31/08, channel 88-Comcast, to watch an old movie and there was an uncut episode of "Girls Gone Wild". It was on for over 1/2 hour when we turned it on but I don't know how long it had already been going. OMG!!! I am sooooo glad the kids were not with us!!! I have always been a Direct TV subscriber and do not like cable but thought I would give Comcast a try.....now I'm wondering if this was the right thing to do!!!
ID
Location
Modesto, California
Service
Comcast Tv Service
Showed no consideration, just don't giva a dam!
Cable was set up for my daughters birthday present and no one told me at the time of scheduling that someone had to be home. I specifically told them that I get off at 5:30 p.m. tech arrives at 4:20 p.m. well of course I would have had someone at home if I was informed. Why wasn't I told at the same time I related my arrival time that I would be home. Now we have to wait 5 more days. Thats real phucked up and inconsiderate. Comcast can give me some suger right on my ~!@#$.
ID
Location
Durham, North Carolina
Comcast ***!
I had to choose comcast as my cable and internet service provider because of where I live and I have been unhappy for the last month of service! My internet has not worked and I was on the phone with the technicians trying to fix it for 4+ hours, now they have someone coming to my house. I also tried logging on to their website to check my account and they can't get that straight either. The customer service reps have been extremely nice, but I am at my wits end! I heard that they are a leading company-COMCAST IS THE WORST!
2 comments
ID
Location
Bronx, New York
Service
Comcast Internet Service
Comcast files for bankruptcy
Just got off the phone with customer service (15 minutes to get my address correct.) 3rd time with the same problem in 2 years.I get terrible TV reception and no internet. "It must be your modem sir" NO! my tv does not use a modem. They tell me to call technical service and they can fix it over the phone. I call technical service and they say unplug your Modem. already did that. O.K. we'll send someone in 10 days. This reminds me of Ma Bell in the 60's. I will be switching to Directv and Vereizon.
1 comment
ID
Location
Endicott, New York
New Reviewer
Comcast Excessive Fees
Enough with the excessive Comcast fees! After 15 years you would think I would have learned my lesson. Last year they convinced me to stay with them with a great deal instead of switching to Verizon Fios. The period is over and they increased the rates by $ 45+. When I called customer service and told them I was not happy and thinking about switching my service the response was "so what", see ya around. So let's see. Bad overall service, excessive fees and no customer service. Now there is a business plan on how to grow for the future.
ID
Location
Baltimore, Maryland
Comcast doesn't care, Period
Comcast is the worst service company I have ever had. The high speed internet is not reliable, period. In the past 6 month it has been donw 34 times for no reason. The only thing that is good abour comcast is the people on the phone. They try and are responsive. But every this else is just (I Dont Give a Darn attitude) I will eventuall find some one else who wants my money (Verizon) etc. Why would any company do this to their customers. the cable has been laying on the ground outside of my house for over 3 years. I wish there was some one who cared.
ID
Location
Fredericksburg, Virginia
New Reviewer
Comcast Missed Appt and Poor CS
I made appt. on Saturday at the Waldorf Comcast office for a Sun. appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt.. I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been resolved. Talked to CS foru times and access to internet problem has still persisted. This has no show for the appt. happened in the past. iExpected to pay for service but technical issues are difficult if not impossible to solve without an act of Congress. Totally dissatisfied customer, slpingbeauty@***.net
ID
Location
Washington, District Of Columbia
Service
Comcast Internet Service
Loss
$1000
New Reviewer
Phone/internet never work. They won't fix it.
In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded. They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed. Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail. The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.
ID
Location
Spring, Texas
Service
Comcast Internet Service
Loss
$300
New Reviewer
Comcast needs to get their answers straight
I have constantly received different answers from comcast based on which customer service representative I speak with. In my situation I was trying to get an additional cable box, an HD one this time. The first customer service rep said that it would be $7 for the box and $6 for the service and that was it. They could even mail me the box and I could install it myself. I decided to think about it and called back the next day. This representative was trying to charge me $20 a month for it and said that I could not get it mailed. When I mentioned what I had spoken to the previous person about, they simply answered "well it sure sounds like you should have taken that deal". I decided not to get the service from the second representative and am thinking about changing my service provider.
ID
Location
Chicago, Illinois
Gaaaaaak!
My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever. My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever.
ID
Location
Boulder, Colorado
Product
Comcast Account
Loss
$66
Comcast billing
April 2008 I paid my cable service for May. May 9,2008 I suspended the service until the end of October, leaving me a credir balance of $????. End of May I received a bill for June. I called and was told it will be corrected. In June I received a bill showing an overdue and a bill for July. I called and I was told it will be corrected and show a credit balance. In July I received a bill for past due and a credit with a net result that I owed them money. I called and was told " again " that I have a credit balance. Mind you all these calls are costing me money on my cell phone at $0.25/minute while they put me on hold and they go to have a cup of coffee. Now I have to wait another month to find out what my real account balance is. Contacting someone in charge at COMCAST to complain about this is impossible COMCAST customer 01105 2****3 01 1
ID
Location
Stone Mountain, Georgia
New Reviewer
Comcast=robbery
Comcast and the new schemes they're using to lower high user bandwidth is just outrageous, they advertise as unlimited download/upload but the upload stream is capped and now on continous download it keeps disconnecting, I was assured by the technical staff that there is no problem at all but they all lie, I'm aready paing $75.00 a month just for internet and if they think to charge by bandwidth they are crazy, I would rather not have internet at all... scumbacks.. thiefs... is time to start looking around even if DSL is the only other option....
ID
Location
Plainfield, Illinois
Loss
$75
Comcast-Double bill for installation
The cable monopoly Comcast has begun double billing for installation (usually around $115). When a consumer calls to start service, they schedule a date of installation, and the customer is told to have a check made out for the installation fee and first month service. That customer's account is started that same day, and a bill is generated charging the installation fee (the check for which might not get handed to the installer until the afternoon) and first month's service. Bills are generated prior to the service period, and sent out after the service period, so the consumer receives this bill usually about 6 weeks from the time of installation and payment. By that point, they may not remember whether they paid the first bill. If they saved their documentation, they get the pleasure of speaking with a rude Comcast "customer service" representative to have the situation remedied. If they didn't save the documentation, or just tend to pay bills without question, they get double billed. The problem here is that this situation is not just occasional or a bad coincidence; rather it is forced to occur routinely by Comcast's dubious business policies.
1 comment
ID
Location
Mount Laurel, New Jersey
Service
Comcast Installation
New Reviewer
Comcast doesn't care about solving customer issues
My condo building has experienced frequent outages with Comcast cable and internet services. Individual owners have called and called Comcast telling them that the entire building is out. Comcast repeatedly tells each of us that there is no record of other outages and requires each individual to set up an appt. When the first scheduled appt among my neighbors happens, Comcast sends out their tech, who determines a line man is needed, states he will set this up and leaves. Then, a line man arrives in a day or two - and then, nothing... no fixing of the problem. Then condo owners 2 and 3 have their scheduled appts and experience the same scenario. Meanwhile each resident at my building calls Comcast explaining that the entire building is out, and asking status and about the Comcast trucks spotted at our building, on two different occasions through-out this. (Which come, don't or can't fix the problem and leave). Comcast tells callers they have no record of these dispatched crews in their log system and continues to deal with each caller as if each call is an isolated incident. Comcast has huge communication issues and if their 'system' doesn't provide a more effective means to solve problems - then they should fix the system. But I'm not waiting anymore at their mercy. Last outages of a few months ago (5 total) - I had vowed that if this happens again, I would find another ISP. Well, it happened again... customer service/ resolution was deja-vu. The first thing I did with my connectivity to the web is find where I can post my Comcast complaint. My DSL installation is scheduled for Monday. Good bye Comcast! Hello AT&T!
2 comments
ID
Location
Chicago, Illinois
Service
Comcast Installation
New Reviewer
Comcast is the worst! Cannot access email 50% of the time. They can't fix it. Or won't.
I have had Comcast internet service for several years and had been fairly happy with it. However over the past 6 months or so it has become increasingly more difficult to access my email via their website. Approximately 50% of the time that I attempt to access email, I receive a message saying "Log in failed." And with increasing frequency, I receive the same message while I am reading my email. It simply cuts out and it is hours before I am able to log back into their website. I have made repeated calls to Comcast and spent hours with their techs to no avail. In fact, the more I complain about this problem, the worse it gets. Their customer service is all but nonexistent. They will not even admit this problem exists! I am so frustrated I am considering getting rid of Comcast altogether. I no longer use their phone service because of poor customer service. And the internet is full of customers saying exactly the same thing I'm saying. Evidently, they don't really give a ***.
ID
Location
San Jose, California
Service
Comcast Internet Service
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Comcast
There is such a love hate relationship with Comcast. They are the gate keeper to our content.
I have actually come to terms with the idea that they are not really going to improve in any dramatic way. I friend of mine pointed me to comcast.ideascale.com to offer suggestions to Comcast.
Others can offer more suggestions and vote on existing ones. Let's let our voices be heard through suggestions.
Maybe your computer is having problems and it is not the fault of Comcast.