Comcast
Reviews and Complaints
HORRIBLE CUSTOMER SERVICE.
Comcast Imbeciles
Thought I was the only one...
Comcast: my complaint resolved!
Customer service
Comcast sent me to collections for nothing...twice
Comcast is a joke.
Comcast does not offer service that it advertises
No Comcast Refund
Canceled my online statement
I had to keep calling because I could not get access to my account online and I could not get Comcast to mail me a paper statement, after talking to 6 people, 2 who said they were supervisors. When I received my next bill notification online and still could not login, I got on the \"chat\" communication on the Comcast site.
Told the rep I needed a line to speak to someone in a supervisory position because the reps can not help me and always end up having to open a \"ticket\". I told him if he could he should read my ticket file and then he will understand why I it is useless to speak to a rep. He asked me to hold, asked me questions (through the chat) and said he understood (after reading my tickets) and told me he will help and not open any more tickets or transfer me. After 45 minutes, Marlon J got me online under my original ID.
I had been told that I would \"never be able to use my original access ID again, that is just the way it is.\" I was also told I had to wait until my (non existent)Comcast Internet account cycled off the system before I would be able to have access again to view my monthly billing. They each said they would turn my mail statement back on so I could get my bill but none of the 10 reps ever did that either. After everything I was told about what I would never be able to do again with Comcast, by supervisors, Marlon J got me back online.
Since he is the only person there that seems to know what he is doing, he deserves to have his name mentioned. So after all else fails, Marlon J is the only one at Comcast that will be able to help you!
Comcast XI2go SUCKS
Comcast TV digital cable
Billing and change of name
Comcast is not a professional company
Comcast
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Plain and simple, Customers need to form a class action against Comcast(now Xfinity)for,
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A- Price gouging.
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B- Unfair business practices.
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C- Lying to customers (Bait & Switch tactics).
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D- Fraudulent Billing Practices.
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E- Changing customers packages and rates without notifying customers in advance.
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*** Forcing customers to rent equipment that they don't really need or want just to raise the customers monthly bill for service.
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G- Forcing customers to upgrade to a higher prices service and threatening to cut service or take away features if they refuse to upgrade.
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H- False advertising.
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There you have it folks, 8 good and valid reasons for a class action against Comcast.
The problem is for some reason people are afraid of forming a class action against this company...