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Comcast literally Robbed us blind

Comcast is more than terrible. We ordered their Internet service. After a couple months it stopped working. They had a tech come out to our home who deleted my husband's entire machine and then left. Then we moved, and they had an independent contractor install our cable - he cased our home and burglarized it (he gave us a fake name). Comcast refused to give us the tech name for us to pass along to the police. We had to have them out again when we moved- and the same guy who deleted the machine - drilled holes in our house where he wasn't supposed to, climbed into the attic and put cracks in the ceiling - didn't connect the cable (when he left all but one were not working) - failed to separate the Internet from the cable which caused a short - and they refuse to honor their agreement for giving us a credit. The local guy has lied to us and put remarks in our account so we keep getting rerouted to either him or his supervisor who just basically laugh at us. My husband needs the Internet for his business - and they are the only game in town.
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6 comments
Anonymous
#90497

I thought this was internet on the topic,

Anonymous
#90492

@Confused

I live in Ft. Lauderdale in a condo.

Dishes (as used by Direct TV and others) are not allowed to be connected to any part of the building or the grounds. Comcast is the ONLY alternative and they know it and take full advantage of it.

Anonymous
#90487

First if you were robbed, I would hope you filed a police report, with any information that you have. That would be the first step. I am sure we would be able to work with them so they could question the person to your home. I am not sure what you mean separate internet from cable? They both come through the same line. I am happy it was all resolved in the end. If you do need assistance, email us.

Frank Eliason

Comcast

We_Can_Help@cable.comcast.com

Anonymous
#90485

what kind of isolated place do you live in.. How can Comcast be the only game?

Disgruntled Ford Owner
#5758

Comcast is not a nice company. We had them for a few years because there was no alternative. We moved out of our apartment into a house a year & a half ago. A rental, not ours. We went ahead and just transferred our service for the time being as it was easier than finding a new company until we were settled in.

They sent out a tech who proceeded to go into each room and cut the connectors in each room that was not getting a box. Did I already say this was a RENTAL? Not our house, and he destroys something that was perfectly functional prior to his touching it?

Needless to say we quickly did our research and switched to a local provider who bundled our phone service Both a main house line & fax line, and our internet & my daughters wireless plan into the TV package and we now pay LESS than we were paying for Comcast for just TV service!

But it doesn't end there. I walked those boxes in myself & turned them in, making sure to get a receipt. I'll be darned if I didn't spend another 2 months arguing with them about turning me IMMEDIATELY over to collections for unreturned boxes.

It was finally resolved, thanks goodness I keep my documentation.

But I tell you, if Comcast were the only service available.....my family would just have to make do with dvds.

Anonymous
#5702

What does separate the internet from the cable mean?

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Review
#115129 Review #115129 is a subjective opinion of poster.

Comcast is horrible - class action lawyers help

I have paid Comcast $240 a month for several years for their so called premium channel package. The service is absolutely horrible. Every single time my son and I have sat down to watch a movie using video on demand we get an error. I’ve customer service for several weeks now. Each time they say “we are experiencing system wide problems.” I would be a willing volunteer as the lead plaintiff if a class action lawyer is willing to take my case. They are ripping consumers off and I’m sick of it as I’m sure many, many others are as well. Class action lawyers please email joseph_freedman@yahoo.com!
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Review
#114127 Review #114127 is a subjective opinion of poster.
Loss
$6

Comcast in Reston, Virginia - Lousy service in Harrisburg PA

Scheduled comcast to come to my home for cable installation on 2/16/2008 in Harrisburg PA. Service person came, did a little work, happened to trip the circuit accidently. Lost power in the front living area, he became scared, packed up his tools, scampered to the door stating couldn't do anything else. Not his fault, can't fix it, must leave for another job. No cable, no explaination, no response from the company, but a too bad so sad, can't get back there until 3/1. Comcast sucks in customer service, qualified technicians, ansering their phones. Run to dish network.
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Review
#114035 Review #114035 is a subjective opinion of poster.

Comcast, poor customer service

Scheduled to upgrade my cable TV to include Phone and Internet access...the service man disconnected my phone on FEB 14th and failed to connect service. After many phone calls to the company's contact number 713-341-1000, I became irate due to the fact that this company has no communication skills with it's field staff and do not assist there customers (although I advised them that I needed my local phone for Emergency use)...it was continually difficult to speak to anyone about the initial phone person, each 'supervisor' I spoke to advised me there was nothing they could do...one kept saying "I'm afraid...." at which I advised they should be afraid..if this was the service they provided. In addition to calling the company (at least 4 times) I also emailed the Vice President of Customer Service...who guaranteed 24 hour contact...I received no contact via email or phone. I continually asked the customer service person (supervisors) for the address of the FCC (Federal Communications Commission) and was advised that they do not have that address...that I should look it up on line (I can only presume they assume I have internet...apparently not thru them tho...as they haven't connected me yet). As service providers to my area, I feel they have a certain Monopoly and feel they do not need to provide "good" customer service... The service I have received up to this point is beyond POOR.
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4 comments
Anonymous
#85133

you people are complete idiots - its not comcast's job to sign your contract - if you lose the paper work THAT IS YOUR FAULT not comcast - they are a cable company not a daycare service. Also a promo that is put out for NEW customers is for NEW customers not for some jack *** who feels he should get special treatment

Anonymous
#84273

I just switch over from another service to comcast and I agree it is the worst service of any utility service I have ever had. I do not like nothing about comcast to put in words all the issues would take a long long time.

They are extremely UNPROFESSIONAL.

They did not port my line as promise. They quote me one price over the phone and when the tech showed up he had something different and then said the sells people say anything for a sell (its all lies) when the first tech show up he said he was new on the job and didnt know much, so he had to call the TECH DEPT for help, but he had to pretend like he was a CONSUMER ...otherwise he would be charged. He didnt know basic things to get the job done...the SECOND tech although knowledgeable and capable was able to move the line ...except he could not move the line where I wanted it, because COMCAST didn't have my original number ported as promised by several indivduals.

THe second tech and the complaint department told me the first tech was fired for stealing..imagine they sent a theif to my house ..... I just dont believe COMCAST has so so many issues...its a horrible company and their work is really substandard...now they are sending me a bill for shoty work I am so so dissappointed and wish I had left things the way they were

Anonymous
#79812

May 30th a Comcast tech came to hook up my cable for a 12 month digital cable promo that included HBO. I have a receipt and everything.

Yesterday I called Comcast, when I realized that my HBO was not working. They claimed that I was suppose to sign a contract that I didn't know was coming in the mail, and since I didn't, they moved me to a six month promo. By the way, they took me off the six month promo one month early. I am currently on the regular contract rate.

They are dishonest, and apparently banking on people losing their paperwork. Not me, not today!

Anonymous
#4170

I dumped ***-cast and dropped their cable from my home. It now sits across the street in a pile at the base of a pole.

They (initally) offered the $99.00/month deal for cable, tv and telephone to new customers only. I called and wanted the same deal. They told me no, new customers only. O.k.

A new cable outfit came to town. I successfully changed EVERY SINGLE PERSON ON MY STREET (SAVE FOR 2) OVER TO THE NEW CABLE COMPANY. The new cable companyis 100 times better. They give MORE FOR LESS.

Over a year later and it is still a bed of roses. If you can dump ***-cast, I would do so.

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Review
#114011 Review #114011 is a subjective opinion of poster.
Loss
$250

Comcast cable just Bites!

Seriously, if there was something better out there...EVERYONE would get it. It's just really sad that we have to deal with *** customer service rep's who have a mean streak a mile wide every day. I realize it must suck to work there for that pay too but suck it up and stop being to friggen angry and taking it out on people who call in. There's always Walmart people!! You could be working there ya know so lighten up! And DO NOT get me started on how rude the contractors are when they are in your home!
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2 comments
Anonymous
#4364

I agree. For whatever reason, I have been completely cut off from all of my email!

I have service at my house but for the past week, people have been calling me to tell me that their emails to me keep getting bounced back. So outside of the ridiculous prices I spend on BASIC cable and the underwhelming download speeds, I'm now the victim of someone driving by and knocking over my mailbox with a baseball bat.

I've already had Cavalier at my office with very little incident and it seems like they now win my personal account as well. Has this happened to anyone else?

Anonymous
#4363

For whatever reason, I have been completely cut off from all of my email! I have service at my house but for the past week, people have been calling me to tell me that their emails to me keeep getting bounced back.

So outside of the ridiculous prices I spend on BASIC cable and the underwhelming download speeds, I'm now the victim of someone driving by and knocking over my mailbox with a baseball bat.

I've already had Cavalier at my office with very little incident and it seems like they now win my personal account as well. Has this happened to anyone else?

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Review
#113913 Review #113913 is a subjective opinion of poster.
I pay $60 a month for cable and received about 75 channels including unwanted shopping channels. Comcast recently removed a substantial number of long time standard watchable channels to its “Digital lineup”. As I was paying for access to these channels...
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4 comments
Anonymous
#48298

No, you need 2 contact your states attorney generals office!

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Review
#113672 Review #113672 is a subjective opinion of poster.

Comcast in Brookport, Illinois - Poor Customer Service disconnected local line before new svc connected

Requesting a bundle pkg, I took off work for installation, appt set up for bet. 11-2PM on Feb 14, 2008, I arrived home at about 11:10 AM and apparently missed the guy. Called comcast to check, they told me they couldn't tell until after 2PM. Called after 2 and was told 'he' was still in the area, and should be by. NO SHOW. Called to reschedule, was told it would take 2 weeks. Come to find out, my local phone was disconnected on the 14th by comcast....Now i have no local service until they can come back out (the soonest is Feb 25 bt 2-4PM...which means I have to take another day off work)......I called and spoke to 4 diff. people at comcast, requesting a supervisor...to no avail. finally got a voice mail. when no one returned my calls, I called again. Got 'another' Supervisor "Oscar"...who has an Operator ID of TC( (closed parenthesis symbol???- what the *** is that???, and ID with a 'closed parenthesis symbol' get real.....and his Supr/Mgr is IVAN, but IVAN does not have a last name or an Operator ID as he is a manager? and he can't actually take calls or call people back?) I can only assume COMCAST is lucky to have any customers at all...no wonder so many are going to Direct TV, even a small amount of CUSTOMER Service is better than NONE.
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Review
#113664 Review #113664 is a subjective opinion of poster.
Loss
$150
Comcast costumer service is a big fat *** joke. I got rid of them purely because everytime I needed something from costumer service- there was this problem, or that problem. Since I have cancelled and moved to DISH network, Ive been in heaven. Even when DISH gave me...
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4 comments
Anonymous
#491453

whenever I need additional service I find myself waiting on you. I called 4 days ago about an alarm system as was told that someone would call me back.

I called back today after never receiving a call what is with that?

You have other companies looking for a sale. I’m a customer being treated like ***!!!!!

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Review
#113524 Review #113524 is a subjective opinion of poster.
I got the Comcast high speed internet, cable and telephone bundled together. The order went fine. From there it was all downhill. I had more service techs come out than anyone should have. The service was hit and miss. A tech said it was all the stuff running off the...
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6 comments
Anonymous
#429542

How did you get out of your contract?? we got our bundle in Nov of 2011 too and are very dissatisfied and want to go back to direct tv bundle.

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Review
#113434 Review #113434 is a subjective opinion of poster.
I cancelled my Comcast service in October 2007. Between that time and the beginning of February 2008 I received 2 statements showing that I owed money for service dates ocurring after I cancelled. The first time I called Comcast and they said it was a mistake, they...
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Review
#112720 Review #112720 is a subjective opinion of poster.