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Short Review on February 20, 2017

1.4
Details
Tried to get service started. They said the address didn't exist even though it does and kept changing the requirements needed to start the service. Has almost been a month since the first call and still no service. Very frustrating. I was even hung up on by a service rep just because I ask the address of the nearest service center.
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Review
#1011302 Review #1011302 is a subjective opinion of poster.
Reason of review
Poor customer service
1.6
Details
I have had to have repairmen out to fix my service 5 times since August for last year. During the hurricane in Florida, the total service went out the day before the hurricane hit, and we didn't get it back up till two days after the hurricane was over. Electric...
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1 comment
pmont5100
#1307306

Well, the Corporate Offices contacted me. Strictly information seeking, but no resolution. So far, since this trouble, service has been out for short periods of time twice. ...

Review
#1011155 Review #1011155 is a subjective opinion of poster.
Pros
  • Very little with this company
Cons
  • Being lied to everytime i call
  • Talking to someone who is in another country
Reason of review
Poor customer service
Loss
$180
Preferred solution
Let the company propose a solution

Comcast - Xfinity Internet Service Review

1.3
Details
My internet service has been on an off for two weeks. All Comcast does is send out a service tech. The answer is always the same, "it's an outside problem and the Comcast maintenance Dept will be out to fix the problem.". Maintenance never fixes the problem. Now use my Verizon phone as hot spot and it works great!! I understand Verizon is coming up with new technology that will allow a complete by pass for Comcast cable too. That will cripple Comcast and eliminate their monopoly on bad service. 1500 ocean bay drive key largo Florida
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1 comment
Review
#1011144 Review #1011144 is a subjective opinion of poster.
Reason of review
Poor customer service
Every couple of months, Comcast will add a monthly rental or purchase to my bill. I find it usually when I go to recently watched and a movie rental is in there that I did not watch. I go back through my monthly bills and see other movies that I have not rented or...
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1 comment
offconsumerpissed
#1290904

Gee, how convenient. I have Comcast and have never had such issues. Then again, I've never ordered a movie (or had someone in my house order a movie) and then pretend like the...

Review
#1010958 Review #1010958 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast - Customer Care Review

1.0
Details
I don't even know where to begin. I got married in October. While I was on my honeymoon, my bank sent me a chip card and deactivated my old card. This meant I was one week late on my payment. I paid my bill as soon as I got home and realized what had happened. Flash forward 4 months later... I continued making payments on my new card and received confirmations for every payment. Suddenly, my Internet gets shut off. I start an online chat with customer service. They tell me that I have not paid since November. Every payment has been taken out of my account. They apologize and say they will turn out back on right away. 8 hours later and still nothing. I call customer service and they tell me that I have to pay $100 to get it turned back on! They say that they can see the attempted payments every month but because I was late that one month, they will not turn it back on without the deposit because I am not a reliable customer. I work in hotels and swore that I would never write a bad review but this goes to far. I have never dealt with ruder people. It is complately unacceptable that a company would do this to someone who has been a loyal customer for years. Word of mouth spreads quicker than any advertisement and I will make sure to tell anyone I know about the terrible Ave dishonest service I received.
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Review
#1010168 Review #1010168 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Dropped signal

I use the Internet daily. The company I work for is in Minneapolis and I use Skype for Business for meetings. Additionally, my company uses Citrix for remote users to connect to their desktop. Any momentary drop of the Internet signal will crash my connection. This problem has become so frequent that my work is being compromised. I went to AT&T today with the hope for more reliable service. I can test the service for 30 days. My concern is that they can only provide a 6Mb connection speed. I don't quite understand how Xfinity internet speeds of 200 Mb will compare to AT&T speed of 6 Mb. AT&T said that when I run a speedtest and see that I'm getting upwards of 200 Mb, that speed is what is available in my area and other users are bleeding off of this signal. AT&T is a dedicated line. It's sad that in 2017 mega companies like Comcast and AT&T haven't been able to deliver adequate Internet to all their customers.
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Review
#1009366 Review #1009366 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$10000
Preferred solution
Let the company propose a solution

Comcast - One of the worst companies I have ever worked with on issues.

1.0
Details
Comcast was offering lower prices on t.v. and stated I couldn't receive any new bundles because I am locked into my current bundle for 2 years!!!! No one informed me I was locked in for 2 years. They are a TOTAL RIPOFF! They are rude when you talk with them about issues. I am price shopping with other companies because this is one of the worst I have ever experienced. I would advise people to avoid them. My cable went out on a Friday and they said the fastest it could be fixed was on Tuesday! They are such a hard sell that my husband and myself are worn out after they keep transferring us around. Horrible company!!
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Review
#1009266 Review #1009266 is a subjective opinion of poster.
Cons
  • Cost
  • All of the below
  • Monopoly
Reason of review
I want to check numerous issues. But it is SO COMCAST TO WANT ME TO PICK only 1!!!!!
Loss
$1600
Preferred solution
Full refund

Comcast - Phone Service Review

1.0
Details
Just got off the phone with comcast for an issue with my phone service or lack of its been out a couple weeks just noticed because someones been trying to call and called my cell. Called have to wait 2 days for anyone to come asked for a supervisor and got the same runaround asked for his superior and was told no! Asked for a complaint department told there is none! Have a 90 year old father who depends on the phones for emergency and they dont care you cant complain or get above the pea on that you get?? This company is the worst to deal with the worst costumer service of any ive ever delt with. Got rid of the cable after 2 weeks cause it never worked right and tried to bill me 400 dollars even though they have a 30 day guarantee. If i had any other choice in my area i would but we are prisoners of this *** porr company. Wouldnt recommend them to anyone ever!!
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Review
#1008832 Review #1008832 is a subjective opinion of poster.
Reason of review
Bad quality

Internet Review

I fixed the install myself because I couldn't get anybody out here. Been overcharging me every month and I call every week to correct it, and they open up a "ticket" that never gets resolved. If I had any other option, I would do it.
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Review
#1007378 Review #1007378 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - It is a little long sorry, I tried to keep it short, BUT HORRIBLE EXPERIENCE and still dealing with it

2.2
Details
It is such a shame that they are not standing behind this, I am so incredibly fed up with this company, and it is a shame I cannot post pictures as I have screenshots of chats going on for over FIVE MONTHS to get these issues resolved. It started when I moved, I made the appointment to move services and I decided to call the day before to make sure they will be bringing the X1 equipment as I upgraded at the same time. I was told that they had NO appointment for me at all and the soonest they could get out would be almost 2 weeks later. I had proof, again screenshot the appointment time when I made it online, but they could only escalate it to make it a week. Now, I want to keep this as short as I can, so what you are not seeing is the 5 phone calls and several hours dealing with NEW CUSTOMER SERVICE REPS EACH TIME, it took to get to this point. Each time, I would have to start from the beginning since it was a new rep...fun. My uncle was at the old house on the day they "didn't have an appointment" for me, and guess who showed up? Yup, Comcast showed up to do an install at the old address. So, technically, there are three appointments that get screwed up during the course of this saga. So, I make a SECOND install appointment, take a SECOND half day off, and get a call 20 min AFTER they were supposed to be there that they are going to be an hour late. Now, there are two appointments each day, one for TV/Internet and one for Home, which double the amount of time that I need to be home. TV/Internet guy says he can't do anything (after an hour of being there) due to the right lines not being pulled, so I have to make a THIRD appointment...que the headache. Even better? I have to wait for the home install guy to come to tell HIM that otherwise I would be charged a no-show appointment. GREAT. He was also over an hour late. Whole day, down the drain. So, I call to make the THIRD appointment...and it gets even better. But mam, I cannot make you an install appointment, I see that we were just there yesterday and that all of your equipment is installed. WAIT! WHAT?? So, here goes another few hours trying to convince them that I do not have any equipment, and come to find out I have been charged for all of these weeks of not having service. Again, GREAT. Many supervisors (read hours and frustration later) I get my THIRD appointment scheduled. I have not said "Please forgive me if I am short with you, I know that this is the first time you are dealing with this, but I am so frustrated and hope not to take it out on you" so many times in my life! It became automatic... Third appointment comes, and you guessed it...THEY ARE LATE! Both appointments. But I have to say, all of the install reps are extremely professional and wonderful. And, other than being poorly trained, the CSR's were as pleasant as could be expected. But, after almost a month, we have TV/Internet...YAY! One bill comes, no credit, so I call, they said it could take a few months. The following month, the bill amount seems right with all of these credits so I don't think anything of it. This month, the bill was higher than I thought, so I went to look at the actual bill (yes, I am that person, I pay the bill when it is due without going through all the pages, my fault) And I discover that the credit was actually the credit I overpaid while being charged for services when I didn't have any. So I que up Chat, I find it easier for me if they cannot hear my frustration. No, mam you received your credit. It was dated 11/06 if you would kindly check that bill. (Again, this is after 20 minutes of going around and around) Well, I looked at those bills (for some reason I have 2 of them that cover those dates) and I don't see it. Oh, it is on another bill under "account correction" I see it now, $20. And why wouldn't it say something a little easier to find "Customer Guarantee Credit" for instance? Ok, so what about the other $60? (Now understand, I am just requesting the two dates they were late, not the one they showed up to the wrong address, which I know I should) I was told for the next 10 minutes that they cannot credit me because they can only credit once for a technician charge (which leads me to think the original $20 credit was NOT the customer guarantee credit but another mis-charge. When I found this and sent it to him verbatim, with a link, I was graciously given another $20 and a number to call. Great...ANOTHER TRIP DOWN COMCAST CSR ***. I am really looking forward to that. But, my chat rep made me feel all better about it "Not to worry, I assure you if Comcast promised you the credit you will get it..." RIIIIGHT! And, lastly, part of my contact wast the $400 Visa card I was promised for signing up with quad play, chat analyst kindly gave me the link to check the status. Funny, I was disqualified for "Changing Services" and kindly had him verify that I have not changed any services since I signed up, so you guessed it, need to make MORE CALLS to Comcast to figure that out as well. I wish I would have just trusted my instinct when this all happened and cancelled Comcast to go with another provider. I would warn anyone against trusting this policy, and furthermore trusting this company. From my experience, this company is shady and weasal it's way out of giving it customers anything they promise...even an on time appointment.
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Review
#1006713 Review #1006713 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered