Sandra S Bjd

Billing problems

Being automatically put on paperless billing. And NOT being able to speak with a human right away, instead of being bounced around for text messages and online chat. I don't feel problems get resolved without speaking with a person!
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Pros:
  • Good selection of tv shows and movies
Cons:
  • Way too expensive without premium channels

Preferred solution: Price reduction

User's recommendation: Beware

1 comment
Guest

use the chat option you tend to get more help

Mary D Jqq

I’m having issues with my tv I can here the show but no picture

It’s saying oops u fortunately this feature not working , our engineers are hard at work to resolve this problem
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Anonymous
map-marker Millville, New Jersey

Fallen cable wires ,unable to get service for repair

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Called Comcast and was diverted to outsourcing inthe Phillipines a d they wanted to send repairman to my residents.
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User's recommendation: A phone number to contact for emergency

Anonymous
map-marker Miami, Florida

They didn't bury my wiring outside

Someone came by today a supervisor fixed the problem hopefully someone contacts me caused it was supposed to be Friday thanks
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Cheryl C Wtg
map-marker Everett, Massachusetts

Billing questions

When I call it says this is not a working number. I need a live agent to change my plan. Please give me correct number
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Jeaneen Asp
map-marker Fraser, Michigan

Questions about upgrade

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There's no one home!!! Total automation! I'm tired of the run around! Just want to ask some simple questions about the products available.
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User's recommendation: Be careful of 3rd party representatives.

Anonymous
map-marker Nottingham, Maryland

Cannot get CBS chsnnel 813

Issue has bern resolved. Was told someone would contact me to let mr know how much of a credit will be issued for the 3 week inability to access all of the channels I pay for. Please let me know.
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Anonymous
map-marker Miami, Florida

To up date our package our pkg.

There's nothing more to say I wanted to expand my package and when it was done I had no TV no reception no help just I am sorry but we cannot help you
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Brian W Oey

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Verified Reviewer

Can’t get help solving basic issues

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Dont call back - no way to call them directly Virtual chat is worthless Live chat is also worthless No 24 hour support
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Loss:
$7

Preferred solution: Service fixed

Anonymous
map-marker Alpharetta, Georgia

I'm trying to stop service now and even that is difficult.

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I called to stop a payment from my bank account and the woman would not stop reading her typed transcript and sales pitch. I finally gave up and hung up! I will cancel my service.
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1 comment
Guest

think if you sing in online to your account may see option suspend or delete service, other wise you will need to call or chat with them online to do so hanging up doesnt cancel your service

William V Yoj

Slow Internet

It's crazy how's that I pay for the best Internet, but I feel like I definitely do not have the best Internet. Slow for sure
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Preferred solution: Better internet

Dusty A Huy

No service

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I have spent 30+ hours with humans and no one can get my paid service working. My home Wi-Fi cuts out my IPhone 14 Pro Max cuts out/ drops calls. My IPhone 12 Pro Max is deactivated and paid. Not one bill in 3 years late. Today is 10th day trying to get my sons phone working. I spent three days visiting him at school on the phone w:Xfinity. The day I came home his phone stopped working. There are no Xfinity stores there. Now, I just keep getting the run around and transferred.
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Loss:
$1100
Pros:
  • Good price
Cons:
  • Impossible to receive help from a human to fix

Preferred solution: Full refund

User's recommendation: If Verizon does not work in your area. Forget Xfinity!

Anthony V Prw

Internet

Streaming not working it keeps freezing. NNNNNjhhhhhggggghhhbbbbhhh&,nnnnnhhhggggghhhhggggghbbbbbhjjjj
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Preferred solution: Fix

Kawhi Yhh
map-marker Cherry Hill, New Jersey

Technical assistance

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Technician worked with me to get my television to work. She was patient and knew what she was doing. She spent an hour working with me. Im so pleased that my television is working.
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Ashna Mjj

To correct my bill

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Poor customer service can't talk to a real person until you are about crazy from trying to explaining your situation to machine. None of the special you see don't include for some reason..Can't get the bill straight and etc other then those things it's just terrific. I have been having Comcast for years this is the first time I had a hard time communicating..com I
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Preferred solution: Better service

User's recommendation: Have fun talking to the computer.

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