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Comcast - XFINITY REDIRECT

1.4
Details
I watch hln and fox news on xfinity they cut off services you use most to incite a call to customer service to tell you you're bill is due "We can extend you're due date the 19th to a new due date the 19th" all the while they express the fact the you owe 131.00$ due on the 19th with no option to talk to an agent! trapped in their automated system and xfinity site doesn't work then they say its you're equipment ARRRRGGGGG I tried all to resolve this issue Comcast knows its practices are unfair cares not about its customers at all . thank you
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Author
Pros
  • Broadband
Cons
  • Redirect to force a call
Reason of review
Bad quality
Loss
$130
Preferred solution
Let the company propose a solution
Review #1005860 is a subjective opinion of poster.
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Comcast - Internet Service Review

1.2
Details
Unsatisfied with service always having issues with Internet and on demand freezing too much money for lousy service
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Reason of review
Bad quality
Review #1005243 is a subjective opinion of poster.
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Comcast - Poor customer service

3.4
Details
I signed up for Comcast internet June 2016. On August 26, 2016 I signed up for Comcast Xfinity triple play I was told I needed a phone to use the voice function, (voice works without a phone) I repeatedly Declined the phone service, but I was told I needed to sign up for it But I didn’t have to hook it up, of which I agreed. My first Months bill carried an equipment charge of $10.00 For internet/voice equipment, after calling Xfinity and explaining that I previously had internet and supplied my own modem and router I was given a follow up tag number to show they had indeed submitted A follow up. This scenario has continued every billing cycle since August, I call and I’m given a call tag. It is now February and I am still being charged for equipment, the sales person Also, told me I would receive a $200.00-dollar gift card, and every month when I call I am told it take a while to receive a gift card.? Being so frustrated with Comcast I called to drop to a lower tier of service And was told my triple play package is the cheapest they offer and if I drop The premium or sports channels my bill would go up. I cannot wait to drop Comcast when my contract expires, meanwhile I would like To get my $200.00 gift card and the $10 00 equipment charges refunded to me,
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Author
Pros
  • Voice control
Cons
  • Billing problems
Reason of review
Poor customer service
Loss
$260
Preferred solution
Let the company propose a solution
Review #1004053 is a subjective opinion of poster.
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Comcast - Customer Care Review

1.0
Details
Comcast's negligence in butchering/killing trees in the name of NOT working on wires: BACKSTORY: A eucalyptus tree fell a month ago which affected a handful of neighbors. Fences, driveways, landscaping, trees and communication wires were damaged.  One day after our arborist finished removing the massive amount of debris, Comcast responded to a service call by one of the neighbors to fix the wires.  COMCAST SERVICE RESPONSE: The result was the complete butchering of several trees, adding insult to injury (that being the demolishment of trees from giant eucalyptus falling). Healthy trees and plants that were not even obstacles to the Comcast servicemen were scalped by the unskilled workmen. They left the "trimmings" on the property to be dealt with by the unfortunate owners. (Great business practice!) The cherry on top is that NO REPAIRS were done on low hanging wires post disfigurement of trees that stripped us of our privacy. THE FENCE: As of today, there are many low hanging wires interfering with the fixing of the fence. No one will touch the repair due to the sagging wires. Apparently Comcast thinks it's ok to leave their dead (or alive?) wires dangling everywhere. If it's dead, it's merely debris dangling from a pole. Its YOUR trash. It's needs to be removed by Comcast. I'm the owner of the fence and want those wires gone.  LOSE/LOSE It's unacceptable to mutilate all living trees in the area to do this. The neighbors are on watch for Comcast services we need but feel certain we must oversee what they do as they have proven themselves incompetent.  BIG QUESTION: Can Comcast solve the wire problem without maiming every living tree in the vicinity?  And are they gonna clean up after themselves? Complaints have been filed to Comcast, as well as innumerable phone calls...The police have been contacted. Now this forum. Next comes the county. Then the news.
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Reason of review
Poor customer service
Review #1003955 is a subjective opinion of poster.
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Comcast - Internet Installation Review

1.0
Details
After a 10 year hiatus we decided to try comcast internet one more time and should i say once again I was not disappointed. I got the service i knew i would get! I was told they would be out between five and seven on February 2nd. This was a two week wait for service. At 6:55 after I called their 800 number I received the phone call that they could not make it out until Saturday between 5 and 7.Why should i be the one inconvenienced by thier problems! One more reason to stay away from them!
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Reason of review
Poor customer service
Review #1001807 is a subjective opinion of poster.
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Comcast - Delay of alerts for calls

1.0
Details
My cousin has Comcast in New Jersey, and it is horrible. They can wait days before they inform her she has about 20 missed calls. They are a disgrace. I can call her, know she is home, and she never gets the call, or is alerted days later of missed calls or messages. This has been going on for months and months. You would think they would care, but they do not. I think a carrier pigeon could get a message to her faster than your service. How about a turtle, even that would be faster. I can always tell when you have her internet down, when I do not hear from her for days.
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Reason of review
Bad quality
Review #1001172 is a subjective opinion of poster.
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Comcast - Customer Care Review

Comcast Steals Money From Hard Working Honest People Just As They Done To My Neighbor I No Longer Want Their Severice in My Home So I Placed a Call and Cancled My Services Solely Because How Rude They Were To My Friend and Neighbor To Flat Claim She Was Lying About Her Address and Steal Her Money is Highway Robbery and Comcast Your The Ones Being Rude and Dishonest To New Custumers And Personally I Hope a New age Cable Company Comes Around and Offer Better Deals at Cheapper Price and Run You Right Out of Bussiness! Respectfully Miss Adams From Illinois
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Reason of review
Poor customer service
Review #1001131 is a subjective opinion of poster.
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Short Review on January 31, 2017

Comcast Took 100 Dollars From For Service I Dont Have and Now I,m Gonna Pour Water in Their Boxes and Ruin Their Boxes *** Comcast and Collections *** You Too!
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Reason of review
Problems with payment
Review #1000763 is a subjective opinion of poster.
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Comcast - Customer Care Review

Amy Patterson and Comcast Is Full of B.S. These Rude Fools Took Money From Me and Did,nt Deliver Any Boxes or Service To Me of Any Kind This UnEducated Dummy Named Monica From GA Claimed I Was,nt Amy Patterson But Because Comcast Reps Are All Full of B.S. I,m Proud To Say AT&T Has My Bussiness and I Did,nt Need To Send Copies of My ID or SSN And Other Personal Info Just To Get Cable Comcast is Really *** and If You Ever Want Cable Dont Call Comcast !
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Reason of review
Poor customer service
Review #1000007 is a subjective opinion of poster.
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Comcast in West Palm Beach, Florida - Worst I have ever had

1.2
Details
I have been on Comcast for a little over a year. I can categorically state it is the worst cable service i subscribed to. I lived in a number of cities and have used many cable providers. I can not understand how Concast stays in business. I have 2 cable boxes: a smart and "dumb" box. About 10 times a month the service just quits. I either have to get up and reboot the system or wait until it reboots itself. I called for service one time and was charged in spite of the fact that it was the company's problem. When I called I was told that because I did not get my box replaced, it was a nuisance call. I did not replace the box because I would have lost my recorded programs and I recorded some NFL games. My bill keeps on going up, with no explanation. I was charged for a movie I never ordered. It takes forever to get someone to answer the phone even after hearing how important your call is and then listen to all sorts of additions that you have no use for. I have found the customer service people to be rude and uninformed. None have been able to explain to me why my bills keep going up, One assumed it was taxes until I went over each line item and found an error. I would not recommend this service. If possible go elsewhere!
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Author
Location
West Palm Beach, Florida
Reason of review
Pricing issue
Preferred solution
Price reduction
Review #998321 is a subjective opinion of poster.