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Comcast in Wyoming, Michigan - They suck at their only job

Our internet has gone down everyday for the past 4 days even after they sent out a technician, and I can only assume it will keep going down every day from now on
#1442464
Was originally scheduled for install on 12/22/18 and no service as of 1/6/19 after being “escalated”. Local service supervisor is deplorable and has no regard for customers.
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1.0
#1442458
Every time I attempt to downgrade, I get a hard sell, and it is claimed that a reduced package can not be found. No such package is available at my account either. When I finally got a reduced package, the agent failed to put it on record, so I got a late fee, and my...
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ThoughtfulSumatranTiger
ThoughtfulSumatranTiger

same thing happened to me. Thanks for the comment.

2.3
#1442161
comcast is ripping people off and needs to be investigated there messing with peoples cable and charging for channels they dont want they trick me into a contract and they wont let me go to basic cable
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Anonymous
Elvira James

comcast is ripping people off and needs to be investigated there messing with peoples cable and charging for channels they dont want they trick me into a contract and they won...

#1440240

Comcast - Ripped off

I opted for the complimentary upgrade to the tv box. It didn’ work so they send a technician. He found that they delivered the wrong box so he switched them out. I received a $60 service charge on my next bill. I’ve asked FIVE times for a refund. Each time I was promised to receive it. The last time I called my call was dropped while explain the problem.
2.8
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Being hung up on
  • Listening and helping the customer this is the 6th request
#1438590
El 12/20/2018 tuvimos afectación con el ,al comunicarnos con ellos se nos aseguro que teníamos servicio y que el problema era de nuestros equipos. nos proporcionaron el numero de servicios técnicos de Hp los cuales fueron muy profesionales , nos resetearon el sistema y...
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#1436947

Comcast - Slow internet or nothing at all & i can call out but can NOT receiveing coming calls

slow internet or nothing at all & i can call out but can NOT receiveing coming Their customer reps must be told not to ever listen to anyone who calls. They are now all from another country and do not understand our language well and do not care..They read from a script (in broken English) and time after time put you on hold and just leaving you there. The FTC definitely should look into this and close them down or demand they begin to respond to customer's concerns.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1435814

Numerous calls need to immediately stop to 415-271-2938. It is harassment. STOP NOW
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JellyDoll
JellyDoll

Well now you are REALLY going to get harassed all day every day because you've posted your phone number on a public site and everyone in the world can see it. I cannot believe...

#1435607

Comcast in Newburyport, Massachusetts - Outragous

they put my payments on wrong acct more than once. there billing me for premium Comcast and I didn't order it, now they say I owe a months payment from last may which doesn't show up on my bill and obviously the put it on the wrong acct again plus they just leave it hanging and charge me penalties and fees how nice of them very dissatisfied if I had any options to get rid of Comcast I would . someday there day will come!!!!!
#1429308

Comcast - Damaged mailbox

On December 18, 2018 at approximately 6:30 pm, I spoke with two gentlemen who were installing wire on the utility pole on the property of 7366 Old Brownsville Road. I spoke to them. They stated their names were Joe and Darius. At the time two large Comcast trucks were near my maillbox. I looked at my mailbox and it was fine. I left and returned at 9:30 pm, to find my mailbox had been damaged. It looked as a crane or a heavy object landed on my mailbox. I would like Comcast to pay for the damages to my mailbox. You can reach me at kelvinbhart@gmail.com.
#1427780