Comcast Reviews and Complaints
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Customers don't like
- Poor customer service
- Service
- Outrageously high prices
Customers like
- When it works its good
- Internet speed
- Internet service
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Had Comcast, constant trouble, got new wiring, still internet wouldnt work. Following burglary bought all new everthing and they rewired again still no luck no internet. A tech came who swore at us, insulted the house, said we were smelly and stupid (not true) slammed...
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I have been a founding member of Comcast’s help forum since it began in July 2003, and as far as I can tell, was the longest participating customer. Apparently, one of the changes that ComcastJessie, the forum manager, wanted to make was me. A few days back, she PM’d...
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I liked
- Speed of internet access
I didn't like
- Customer service
Decades TV just disappeared one day with no explanation. There were good shows on that channel which disappeared which included a show about things that happened on the same day in different years, "Laugh In", "Dick Cavett" and "ed Sullivan". Please bring the Decades...
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I didn't like
- Disappearance of channels
When I moved to my new home I made the HUGE mistake by switching from U-verse to Xfinity. Now I pay $50 more per month and don't get the same basic channels I used to get like SCI and NFL. If you want those you have to pay more and pay more. I went from $110 a month...
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In 2016 I Canceled My Tv & Internet with Comcast cause the monthly bill began to increase. This two year old account is what Comcast is expecting me to use Now with my NEW account. It won't let me sign in to pay my bill. Keeps telling me i am the "Seondary User". I Beg...
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The promotion they should have kept under $150 per mo for 2 years and now they changed without ASKING ME. They said they would keep in touch and let me know if there are any new promotion to be change they should let me know .. they didn't .. they charge me from 150 to...
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Product
To the point-purchased 2 year agreement, with specific channels and suddenly they took several away with no warning. I called and was told they are in a higher package. Asked for a reduction in monthly charge due to not receiving what I signed up for. Response-we can...
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For few years now lost out on so many new customers (patients in my business) due to *** "digital voice" service. Made mistake of signing up for long-term program with digital voice and internet service bundled. Phone service and accompanying voicemail is just bad....
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Comcast - Internet Connection
We’re now going into year 3 of trying to receive the service we are paying for. To no avail as we still cannot get Comcast to fix their problem. What’s next? BBB? FCC? CT Attorney General? Total nonsense.
Product
I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is...
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I’m dealing with the same problem. This summer I called to cancel my service since I felt I was paying a lot for channels & content I never watched. I was then offered a “deal...