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Comcast - Customer Service

1.0
Details
I have called for 2 days trying to get new business internet service and have continually been hung up on/disconnected. YOU CAN NOT SPEAK TO A PERSON. Unfortunately I can only get comcast at this location. How is this company still in business?!

User's recommendation: Stay Away.

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ID
#2087947 Review #2087947 is a subjective opinion of poster.
Product
Comcast Website
Cons
  • Horrible customer service
Preferred solution
Respond, apologize, help

Comcast - No service . No help. Constant calls and I still can't get "on demand"

1.0
Details
Every time I try to get support, I go through all the steps; you reset my box and nothing happens. Totally frustrating. I can get on demand in the middle of the night but not during the day. I have been doing this back and forth for over a MONTH with no results. I need to talk to a person, not a computer. This is unacceptable service and I should be rebated. Someone PLEASE call me to get this fixed.

User's recommendation: Ditch Xfinity and get someone with good service.

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ID
#2087789 Review #2087789 is a subjective opinion of poster.
Location
Newark, New Jersey
Preferred solution
Deliver product or service ordered

Comcast - Excellent customer service....technical and 800 call

2.8
Details
I know people do not email re exceptional customer service. But today I had a great experience with 800 number,,conversing with Kimberly in NC, I have had problems with an old router and she actually got a tech out today!! I am NOT computer literate whatsoever...she set me up with a tech ..by the name of Ivan from MD...who helped me. They are GREAT!!!
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ID
#2087286 Review #2087286 is a subjective opinion of poster.
Location
Frederick, Maryland

Comcast - Need to get transcripts of text messages for court

It not clear what they are asking me phone breaking up . Please call lola at 2036244073
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ID
#2087261 Review #2087261 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer

Comcast - 3 unauthorized hard inquiries on my credit

1.0
Details
Comcast-Denver had 3 unauthorized hard inquiries on my credit for past two years. More than a month trying to remove this from my credit and lost 32 points so far. To bad this unethical company don't have a competition otherwise I will never was a paying customer for so called business what is cost me nothing but trouble.

User's recommendation: Avoid this unethical company Comcast.

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ID
#2086878 Review #2086878 is a subjective opinion of poster.
Cons
  • Unathorazed hard inquaeries on my credit
Preferred solution
Remove unauthorized hard inquiries on my credit

Comcast - My bill goes up

I DO NOT WANT ANY SERVICES FROM Comcast / XFINITY
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ID
#2086855 Review #2086855 is a subjective opinion of poster.

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Verified Reviewer
1.2
Details
My cable got blown off the pole on 12-17-2019. They didn't fix it until March 2020 *** months later. They continued to bill me the whole time the cable was down and refuse to credit my bank account until the cable went back up. They called me to say That my account had...
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ID
#2085414 Review #2085414 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Comcast - No Resolution

1.4
Details
I received an offer from Comcast Business but when I went to redeem the $500.00 visa card offer the agent started questioning me how and why did I receive it and they never honored the offer.

User's recommendation: If you have a boring life then you can spend time fighting with Comcast. They are large but one day there services may be replaced. I used a little known company called Clear and they were cheaper and more effective in their service. But now there is just Comcast. AT&T never.

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ID
#2085309 Review #2085309 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Deliver product or service ordered

Comcast - My service is off

Cant get a hold of anyone
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ID
#2084806 Review #2084806 is a subjective opinion of poster.
Location
Hermitage, Pennsylvania

Comcast - Channels not working

The Xfinity Stream access no longer has my channels. What happened to them?
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ID
#2083757 Review #2083757 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Comcast - Internet

1.2
Details
Internet will not connect & stays offline
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ID
#2083649 Review #2083649 is a subjective opinion of poster.
Location
Orangevale, California
Cons
  • No follow-up contact
  • Customer service robot
Preferred solution
Talk to a representative

Comcast - Service sucks

1.0
Details
My WiFi connection has been horrible since May. I cant get anyone on the phone because everything is automated now and the online chat just says restart your router, like I havent done that already.

User's recommendation: Find a different provider.

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ID
#2083437 Review #2083437 is a subjective opinion of poster.
Location
Elkridge, Maryland

Comcast - Trade in my I phone 7

I was cut off from my wait
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ID
#2083422 Review #2083422 is a subjective opinion of poster.
Preferred solution
How to trade in my I Phone 7

Comcast - Racism and harassment

Michael Enright of the western Pennsylvania area formerly of Donora Pa. was on a Donora hometown Facebook page and threatened me as well as defamed female members of my family. He had made racist comments in the past and calls African Americans animals. Many members of the group are contacting Comcast to complain in separate emails. Will feel that his words and actions do not fit with the values Comcast has posted on its website. We all will be escalating this to the highest level possible until his employment is terminated. I can provide screenshots if needed. Please contact me at rl.atkinson@yahoo.com when contacting me. Thank you, Im am looking forward to your response. Sincerely Roy Atkinson
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ID
#2083233 Review #2083233 is a subjective opinion of poster.
Preferred solution
Termination of employment

Comcast - Debts

Handled with true professionalism.. awaiting call from a specialist.
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ID
#2083207 Review #2083207 is a subjective opinion of poster.
Location
Champaign, Illinois