Called to pay off my bill. I changed provider. They could not find any information on my account. They searched by name, address, phone and SS still could not find my account. They promised me since they could not find account information they would note that this will...
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ID
#3520689 Review #3520689 is a subjective opinion of poster.
Location
La Farge, Wisconsin
New Reviewer

It deserves no stars, they don’t care or respond

My issue is 10-14 days old. Intermittent tv interruption. Or no internet access. They dont care or respond! I cant reach a human being only that *** voice of their service. They dont care, worse they will credit you 10 cents for a problem of their creation. Even the irs will give you a reasonable response and credit.

User's recommendation: Don’t EVER take this service! Better direct tv and snow that these people who care less if you have service. Gawd I wish I could have att back.

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1 comment
#2174535

Another reason why I refer to them as Comcrooks not Comcast.

ID
#3519455 Review #3519455 is a subjective opinion of poster.
Location
Cape Coral, Florida
Loss
$100
Preferred solution
Deliver product or service ordered

Worst service ever even for a monopoly

Rented a movie. Movie only plays in Spanish. I dont speak Spanish. Cant reach anyone or change to English. Every time try to call customer service it takes 40 minutes to reach a person.

User's recommendation: If you can use any other service.

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ID
#3518028 Review #3518028 is a subjective opinion of poster.
Location
Buena Vista, Virginia
Loss
$10
Preferred solution
Price reduction
Internet out again. Been going off and on for over a month. Went through All of the steps to reset it. Yesterday same problem went through the online steps to reset it can it didnt work. Call Comcast on the phone for an hour and a half with no luck fixing my Internet...
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ID
#3517474 Review #3517474 is a subjective opinion of poster.
Location
Richmond, Indiana
New Reviewer

A charged was made that is NOT authorised

Merely spoke to sale person about possible options. Next minute without an account of any confirmation details we charge was made to the credit card. Called the billing department. They dont know a thing about this ?
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ID
#3514658 Review #3514658 is a subjective opinion of poster.
Loss
$2500
Preferred solution
Full refund
New Reviewer

Customer support STINKS

Almost impossible to talk to a human and when you do connect they have a horrible connection from another country. Explain to me why I should stay with Comcast

User's recommendation: Stay away from Comcast.

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ID
#3510208 Review #3510208 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$200
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Frequent internet outage

The past 10 days or so, I often disconnected from my conference. Today (Saturday, April 23) my work was interrupted from about12:30pm to 1:00pm. On Monday, the 18th, after about 20 mins of interruption, I called Comcast (xfinity) since it was affecting my conference too often. I was told there was updating going on in my area, and they dont see any future plan for outage. But its still happening. I have conference on weekends, too.
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ID
#3509976 Review #3509976 is a subjective opinion of poster.
Location
Stockton, California
Cons
  • Entirely unreliable - daily problems
Preferred solution
No interrupted internet service
New Reviewer

I want to talk to a real person

Two people charged me for the same bill Peter Anderson and Chris Lyon i talked to him first he took my credit card number to pay my bill then Peter call and charged me more money

User's recommendation: Don’t get xfinity.

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ID
#3504730 Review #3504730 is a subjective opinion of poster.
Location
Clinton, Connecticut
Preferred solution
Some one too talk to I’m

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Equipment return

Customer service is horrible. Good luck trying to get past their automated system. Returned equipment to Richfield and they wouldnt provide a written confirmation.

User's recommendation: Avoid.

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ID
#3502182 Review #3502182 is a subjective opinion of poster.
Location
Richfield, Minnesota
Cons
  • Not dedicated to please customers
Preferred solution
Confirmation that equipment was returned

Lack of a DIRECT Phone number for customer service instead of the worthless automated chat. Please hire a human.

I'm asking via chat for 'Please send me a direct phone number for customer service' and keep getting an auto reply asking me for the chat. It said 'Randolph' was on the chat but it was useless, it did not answer my questions. Please publish a direct customer service phone number to speak to a human! Be a responsible business!!

User's recommendation: Horsecrap customer service when you need it, when cable service goes out or reboot. No help if you are doing it right. Publish a direct customer service number to speak to a human!!!!!

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ID
#3499578 Review #3499578 is a subjective opinion of poster.
Location
South Burlington, Vermont

TV Streaming app

Since I updated our streaming app we are not happy with the changes. It was glitching with the recording play backs, scrolling channels, rewind, fast forwarding etc. The customer service was helpful, however I am not happy with some of the changes.
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ID
#3499563 Review #3499563 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Worst customer service in the history of the work

Problems with xfinity streaming app, called customer service on 4/18/2022, said they would send a technican out between 1-3pm on 4/19/2022. They never showed and I called back and found out an order was never placed for a technican. They then got me in touch with an "IT Specialist" who remotely shut down my modem and now we have no telephone tone and the tv is still not working.

User's recommendation: do not use comcast, go to other streaming systems.

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ID
#3499129 Review #3499129 is a subjective opinion of poster.
Location
Maple Grove, Minnesota
Loss
$500
Preferred solution
all of the above

Absolute worst customer service

every year xfinity raises my by $34.00 and I have to fight and call several attempts to speak with some one.

User's recommendation: worst customer service.

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ID
#3490891 Review #3490891 is a subjective opinion of poster.
Location
Waterford Township, Michigan
New Reviewer

TV and Internet are not working properly

TV in the bedroom does not work properly. Our wing doorbell is hooked up to the Wi-Fi of your network. Does not work properly
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ID
#3489561 Review #3489561 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Outages

No credit for allergies time! They never give you credit, for outages time.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#3489276 Review #3489276 is a subjective opinion of poster.
Location
Livonia, Michigan
Pros
  • Talking to customer service
Cons
  • Too many outages
Loss
$2
Preferred solution
Let the company propose a solution