service customer service customer phone internet cable bill problem people account

To get new service | Comcast review from Murray, Kentucky

Need to begin new account again
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Review
#1722803 Review #1722803 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Order processing issue

Recommended | Comcast review from Chicago, Illinois

4.2
Details
I have no complaints about Comcast customer service.
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Review
#1722655 Review #1722655 is a subjective opinion of poster.
Service
Comcast Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Dec 30, 2019

I tweeted directly at @comcastcares complaining about this situation, including the link to this review. After some back and forth, the people there told me I should not have been charged when the issue was with their equipment, and that they would make sure I wasn't...

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Resolved Featured
Review
#1719559 Review #1719559 is a subjective opinion of poster.
Cons
  • Lack of communication when they drop channels
  • Charge for tech home visits
  • Low quality equipment
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
  • Comcast fees
  • Comcast Poor Customer Service
  • Xfinity Poor Video Quality
  • Xfinity Poor Internet
  • Xfinity Charge For Tech Visit

Hotspot | Comcast review from Miami, Florida

The phone hung up no contact
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Review
#1718973 Review #1718973 is a subjective opinion of poster.

Be aware basic channel options change | Comcast review from Folsom, California

Quit moving channels from my subscription to subscription only service. Please give us back TCM on channel 67 Sacramento.
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1 comment
Anonymous
#1783270

The real insult is that they moved it to a failing "Sports" package as if TCM has ANYTHING to do with sports.

Review
#1717487 Review #1717487 is a subjective opinion of poster.
Service
Comcast Tv Package

Dont be fooled you will never get the full amount if anything | Comcast review

2.7
Details
Brought three new lines too comcast from verizon. Was supposed to get $100 a line. Had thirty days to upgrade device for $250. They never activated one of the lines went back after a week and they put a new sim card in and called the line existing so that cheated me out of both rebates.
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Review
#1713964 Review #1713964 is a subjective opinion of poster.
Product
Comcast Account

Seriously look into and consider other service provider options! | Comcast review

1.9
Details
I've been a customer since 1986 way before it was called Comcast/Xfinity. Comcrap has grown into a giant swallower of your money with little to no regard for its customers.You can't count on selecting a package based on certain channels. They change whatever is profitable for them regardless of the outcry of their customers. I understand Comcast may be the best option in your area. Times are changing and they know it. Seriously look at cord-cutting and your viewing habits. It might work.
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Review
#1711479 Review #1711479 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service

Techs deception on trips pushed back, canceled, downward systems, outrageous service packages | Comcast review from Atlanta, Georgia

1.0
Details
Please beware of outrageous service cost, Techs lying about making visits that they either push back,or delay until cancelled. I had a tech lie on 10-14-19 to say that he actually came to my house. I was at home all day long, and when I called Comcast to alert them. They rescheduled me until 10-15-19. The New Tech was scheduled from 10am-12pm, I received a text saying that he had just arrived. I have been home waiting.on him once again. I looked. outside and no Tech was there. I called. Comcast back they reached the Tech who claimed. He was outside, which was lying. His so-called supervisor stated he wouldn't be at my house until another 45 minutes.Therefrom, judge for yourselves, this Company is starting to appear to be a fraudulent Company.
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Review
#1708653 Review #1708653 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution

*** Service | Comcast review from Colorado Springs, Colorado

1.0
Details
Worst service ever I keep losing premium channels and paying the same price this company is not trustworthy and not worth doing business with. Run away from Comcast as fast as you can.
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Review
#1700348 Review #1700348 is a subjective opinion of poster.
Pros
  • No pros
Reason of review
Bad quality
Loss
$2200
Preferred solution
Full refund
Tags
  • Comcrap

Fraud | Comcast review from Grand Rapids City, Michigan

1.0
Details
some one open an account in my name , I returned equipment and was billed for it. Comcast said because I lived at the address I was responsible. Account was open in CA , had a CA phone number attached to it. I live in Mi. I never used internet with them. They should not let products be shipped in one state to another without prior consent.
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Review
#1700044 Review #1700044 is a subjective opinion of poster.
Cons
  • Company rules on how to fix problems
  • Poor customer service
  • Awfull customer service
Reason of review
produt ordered in different state sent to me. I Did not order it
Loss
$135
Preferred solution
Full refund
Tags
  • Customer service Comcast