Comcast Reviews

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Very bad service loss television internet phone service

Well first my television frozen up where i couldn't watch television or use my internet or phone service due to this issue and both lines stayed busy where you couldn't talk to anyone plus the website was even work to chat with someone this is very on professional special when you have mental health people in my home and austim person

User's recommendation: I hope you have a back up plan because it's very bad bussiness.

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ID
#3051546 Review #3051546 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Poor Customer Service via Phone

The guys that came out to set things up were great, however, my experience with your phone support has been awful. I gave all the information and suddenly the robot said there was technical difficulties and instantly hung up! I requested transfer of service 11/5. It has not been activated and it is 11/9. This was done via phone also.
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ID
#3051240 Review #3051240 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Preferred solution
Deliver product or service ordered

Internet

Hello Comcast. I called the Customer Service Number to report the internet outage. The internet went back on by itself. Thanks for staying on the job 24/7.

User's recommendation: Comcast/Xfinity is A+.

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ID
#3051122 Review #3051122 is a subjective opinion of poster.
Location
Egg Harbor Township, New Jersey
New Reviewer

Constant outages

Our neighbor installed a fence. Your line was damaged. Comcast finally replaced the line. They came back last week to finally bury the line. Now our internet is always out throughout the day intermittently. Pretty tired of it and need this fixed permanently. Paying too much for your service and expect a fix. Thank you. Petra Whittington
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ID
#3050857 Review #3050857 is a subjective opinion of poster.
Location
Normal, Illinois
Cons
  • Outages
Preferred solution
Fix the problem permanently and give us a credit
New Reviewer

Cancel

They shut me off with no notice and my payment was in the mail the same time every month and i was told the mail was slow so they penalized me for that which i have no control over
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ID
#3050833 Review #3050833 is a subjective opinion of poster.
Location
Kittanning, Pennsylvania
New Reviewer

Nothing is working

We dont know what happened Thats why we are asking you We need to work Please fix it immediately We dont have internet phone doesnt work nothing works basically
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ID
#3050761 Review #3050761 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Statement

Incorrect billing, not good service, did not receive cable boxes and is being billed for them, cannot view any local channels

User's recommendation: Not good.

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ID
#3050727 Review #3050727 is a subjective opinion of poster.
Location
Reisterstown, Maryland
Preferred solution
Price reduction
New Reviewer

Service is not good

Service is no good and try calling no answer why are we paying so much You need to handle your employee they have a Attitude

User's recommendation: Answer phone.

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ID
#3050714 Review #3050714 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Deliver product or service ordered
New Reviewer

No service and cannot get through to the service center

Have no service! Had to connect to my neighbors Verizon account to locate a service number as all numbers I have are not working! With the prices Comcast charges you would think I could get some kind of response! I may have to switch carriers!!!!
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ID
#3050708 Review #3050708 is a subjective opinion of poster.
Location
Aston, Pennsylvania
Preferred solution
Price reduction

Ignore whoever *** there not paying the bill I am please don’t allow no one to actress my account please call Mr.Burton at 415-872-**** thank you

Please dont actress to my account at 1216 Sycamore dr Antioch Ca 94509 # 4 Jeranda Anderson is no longer on this account thank you any questions call MrBurton at 415-872-****
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ID
#3050080 Review #3050080 is a subjective opinion of poster.
Location
Antioch, California

Technical support

A hacker, I know the guy,. He is doing robo calls from a metro phone that he stole to interrupt our conversations.Our phone rings 3 times.Then, we do not get personal calls from relatives..He stops the whole conversation. No messages from known relatives that he knows are important.Please send an email for the Federal CC thanks or phone #.
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ID
#3049765 Review #3049765 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Paramount network subscription

All numbers I have tried tell me there is an outage at my address-no outage here-then hangs up when I tell computer that I do not want notification. What a joke!!!!!
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ID
#3048820 Review #3048820 is a subjective opinion of poster.
Location
Katy, Texas
New Reviewer

DVR DOESNT WORK

DVR controls dont work. DVR speeds vary. Some dont work at all.It sucks! The television was expensive. Its frustrating.

User's recommendation: Make sure you know what you’re getting.

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ID
#3044180 Review #3044180 is a subjective opinion of poster.
Location
Folsom, California
Loss
$200
Preferred solution
Let the company propose a solution

Disconnect service

The person I spoke to was nice enough but she took forever, can't believe all the questions &;;;;;;;;;;;;;;;; attempts to get my business. Comcast is pitiful on all counts. I hope they can handle my final request to disconnect.
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ID
#3044002 Review #3044002 is a subjective opinion of poster.
Location
San Jose, California

Account information

You Idiots had my account linked up with somebody else account. This has caused me to be locked out of several accounts!

User's recommendation: Have better english speaking people on phone calls.

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ID
#3043545 Review #3043545 is a subjective opinion of poster.
Location
San Jose, California