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Wi fi always going down.

Every time I come to my home in Ocean county my wi go is down. So my heat cannot be adjusted and no tv. But they keep raising the price.

User's recommendation: If you can use someone else do it.

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ID
#2497701 Review #2497701 is a subjective opinion of poster.
Location
Laurelton, New Jersey

Credit card on file

This is a stupid system. I simply need to talk to an agent to talk about my increased billing amount. wasted my time and never was connecte to an agent. you are idiots
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ID
#2497510 Review #2497510 is a subjective opinion of poster.
Location
Folsom, California

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Verified Reviewer

Frozen screen

Jonathon As I was looking for serial number on box as instructed, it just cleared up. Lost him on my phone simaltaniously and wanted to thank him! May have been a bad connection but don't know. Thank him for his help please for me
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ID
#2496311 Review #2496311 is a subjective opinion of poster.
Location
Westminster, Maryland

Service

Comcast inadvertently cancel my service, then when I called to get the problem corrected, I had service for one day and up to now no service.

User's recommendation: Do not choose Comcast.

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ID
#2495655 Review #2495655 is a subjective opinion of poster.
Location
Elkridge, Maryland
Service
Comcast Internet Plan
Pros
  • Promotion offer
Cons
  • Lack of integrity
  • No resolution
  • Too many mistakes
Loss
$50
Preferred solution
Price reduction

Troubleshooting

I had a visit from a technician expert. He resolved all issues. I also got about $70.00 refund. It is all resolved. Thank to the tech and USA representative over the phone. I wish I didn't have to go through all the hardships and headaches.

User's recommendation: Just make sure all proper steps for moving.

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ID
#2495138 Review #2495138 is a subjective opinion of poster.
Preferred solution
None

Pissed off from lack of service

No service for 24 hours. I've called multiple times cannot get a live agent I want a refund and at least talk to someone to see if they can resolve this problem Xfinity sucks

User's recommendation: Wanna live agent.

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ID
#2495032 Review #2495032 is a subjective opinion of poster.
Location
Sandy, Utah
Service
Comcast Tv Service
Preferred solution
Full refund
took me 2 phone &;;;; 3 visits to store to get paperless billing turned off then they wanted to have me due their job & upgrade my internet motem ∧...
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ID
#2493535 Review #2493535 is a subjective opinion of poster.
Location
Spokane, Washington

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Verified Reviewer
Why? Because I am sick and tired of my bill going up. They hook us up with these so called "great" deals that only last a year or two and then wham! Up another $50! I asked my Dad why do we have voice and phone service with this company when we both have cell phones?...
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ID
#2492266 Review #2492266 is a subjective opinion of poster.
Service
Comcast Bundle
Cons
  • Too expensive
  • Constantly switching channels to higher tiers to make more money
  • Wifi non reliable
Preferred solution
None, just happy to be rid of this greedy company at the end of the month.

NO INTERNET

Your customer service is passing me off. This is the second time interne6went down and my sons school has been affected. And it's very hard to talk to luve agent.
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ID
#2491282 Review #2491282 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
I received a postal letter from "afni collections, a collection agency requiring me to pay them $39.35 for an account that I have with COMCAST and threatening to report my failure to pay the COMCAST bill to the Credit Bureau. I do not have nor have I ever had an...
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ID
#2490821 Review #2490821 is a subjective opinion of poster.

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Verified Reviewer

Internet outage

Internet is connecting and dropping regularly this morning. Says a technician is working on it? I want someone to call with yo understand whats going on. I need my Internet to work remotely and want some type of credit for this outage. Ive missed 2 meetings due to this work on the mainline system. 802-363-**** is my cell

User's recommendation: I want a call and credit.

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ID
#2489439 Review #2489439 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

My cable is still not on and I was told to pay a certain amount for my service and still nothing

I was told to pay 221.00 to restore my service paid 225.00 and still nothing,cable still not on.Dont understand
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ID
#2488683 Review #2488683 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Poor responsiveness to dangerous low hanging cable in my yard

Comcast cable having very low in my yard. Causing a hanging or tripping hazard. It is near a huge and a landscaper could cut it amd injure himself when trimming G
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ID
#2488648 Review #2488648 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Reliable
Cons
  • Alot of service interruptions
  • Way too difficult to contact
Preferred solution
Repair of

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Verified Reviewer

Comcast doesn’t seem to care about the great reviews and how used and helpful the Xfinity Connect App is that me and my family and friends told them cause there still gonna shut it down

They didnt seem to care about what me and my friends and family said about how helpful and how used the Xfinity Connect App is cause they just kept interrupting me and my family and said there still shutting down the app after April 20th so were switching Cable Providers and family and friends they know are as well gonna switch companies. If Comcast wants to be rude and not seem to care what there loyal customers have to say or care what we ask then were done.

User's recommendation: Stay clear of Comcast they made my wife’s sister have a 2 year contract when she wanted to switch and didn’t seem to care about what we said about how used and how much we appreciate the Xfinity Connect App is. Comcast is still shutting it down cause they said it’s not used much when yes it is.

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ID
#2488574 Review #2488574 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • No pros
Cons
  • Being locked into packages
  • Poor customer service
Preferred solution
To be able to still use the Xfinity Connect App & not have Comcast shut it down cause it’s used a lot by me and my family and friends.

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Verified Reviewer

Xfinity Connect App

Deciding to close the Xfinity Connect App cause they say its not used much when yes it is. Me and my other family members and friends of mine use this app constantly. If the Xfinity Connect App is no longer gonna be able to be used me and all my family members and friends will switch cable companies. So please dont discontinue this app. Its a great app &;;; all the features on it are remarkable.
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ID
#2488105 Review #2488105 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Ineffective customer service
  • Getting rid of the xfinity connect app
Preferred solution
Let the company propose a solution