New Reviewer

Why do I have to pay for you to fix a problem you caused?

wego to support and they send me to a place I have to pay to have my problem solved. Can't speak to a real person.

User's recommendation: we need other providers.

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ID
#3765933 Review #3765933 is a subjective opinion of poster.
Cons
  • Cannot get help when needed
Loss
$159
Preferred solution
fix my modem

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Verified Reviewer
New Reviewer

HORRIBLE CUSTOMER SERVICE

Almost impossible to get someone by phone, they don't speak English and they have no brains. Keep asking the same stupid questions over and over. My cable wiring was ripped from the house by a large truck that passed by. But they still kept telling me I have an issue NO *** that's why I'm calling. But they need to run trouble shooting tests still. Waste of my time and theirs.DONT DO NO

User's recommendation: DO NO T USE COMCAST.

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ID
#3761612 Review #3761612 is a subjective opinion of poster.
Location
Berkeley, California
Cons
  • Trying to get through virtual assistant
Preferred solution
Deliver product or service ordered
New Reviewer

No customer support

I called for internet support and they keep saying TV outage in area and cutting the call. It is frustating

User's recommendation: Not a good customer care. It really sucks.

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ID
#3761523 Review #3761523 is a subjective opinion of poster.
Location
Tallahassee, Florida
Preferred solution
Fix a problem

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Verified Reviewer
New Reviewer

Overly billing me

Yes my bill is extremely way too high for me to only have internet since I've got you guys a service I've been having problems and disrespect from your employees threatening me because they have my address and the phone call was recorded and that was never address and no one never credited my bill from that instead it

User's recommendation: Charge customers the right price for the right bundle package.

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ID
#3759267 Review #3759267 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Loss
$350
Preferred solution
My bill cut down no way it's $600

Paying for a remote i returned

If I get a phone , I need a monthly cost plus how difficult will it be to.get a PERSON to answer a question . I don't like the chat thing it never answers my questions to my satisfaction
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ID
#3759229 Review #3759229 is a subjective opinion of poster.
Location
Lebanon, Pennsylvania

Cables are down at the back of my home

The problem has not been resolved yet. The cable wires are still down at the back of my house. Is still pulling down my house siding.
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ID
#3757556 Review #3757556 is a subjective opinion of poster.
Location
Hyattsville, Maryland

I have been on hold for 35 minutes my tv is not working

Poor customer service I was on hold for over 35 minutes before I hung up Ive only had the service for two weeks and Im already having problems

User's recommendation: Hopefully you won’t call them because you’ll be out of luck.

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ID
#3757160 Review #3757160 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Tv not working

The fella I talked to was absolutely fantastic. Didnt get problem fixed, but I figured out the problem. It was all my fault. Again the comcast rep was fantastic.
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ID
#3756075 Review #3756075 is a subjective opinion of poster.
Location
Oakland, California

Customer service is terrible. I have had connectivity problems for a week and the company is very unresponsive. It is next to impossible to speak with a customer representative

internet services and customer support. It is next to impossible to speak with an agent and when you finally get to one, the phone connection is terrible and the accents are so severe that it is very hard to understand what is being said. All they want to do is reset your modem and when you tell them that it not the problem they don't listen and when you tell them what a prior tech told you they don't follow through

User's recommendation: find a different internet service provider.

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ID
#3754334 Review #3754334 is a subjective opinion of poster.
Location
Phoenix, Arizona

Business account and it took too long to get service out to facility. Also, the support agent was more worried about leaving then ensuring service was intact.

We had no service for over 24 hours at a business. This should never happen to any business. Also, the support technician was more worried about leaving rather than ensuring the service was complete. We understand tech can't touch our equipment, but he just kept saying he is leaving since hooking to your router was pulling service and it was our firewall. The tech did work some with our tech in Las Vegas, but just thought a bit more solid interest of getting service up would be much more appreciated.

User's recommendation: I would not recommend based off the time it took to get service tech out to site.

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ID
#3753817 Review #3753817 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Overcharged for services

Comcast makes almost impossible to speak to a human being. You have to pick from canned list of answers
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ID
#3751586 Review #3751586 is a subjective opinion of poster.
Location
Leesburg, Florida
New Reviewer

No service

Second time I don't have service I paid for it prepaid every month and I get no service n no technical support

User's recommendation: Will not.

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ID
#3750294 Review #3750294 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$45
Preferred solution
Service
New Reviewer

Cancellation but for some reason I can't call you guys it keeps on hanging up

I need somebody to call me because for some reason this great Wi-Fi that you guys have it's not letting me call you guys
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ID
#3746619 Review #3746619 is a subjective opinion of poster.
Location
Castle Rock, Colorado
New Reviewer

To ask a question

I wanted to know what was the cost of monthly service but they say they don't offer service in my area which is not true because my daughter has Comcast
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ID
#3746574 Review #3746574 is a subjective opinion of poster.
Location
Salem, Alabama
Preferred solution
Prices

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Verified Reviewer
New Reviewer

STAY AWAY

Their customer service is the ABSOLUTE worst. Long hold times, no one speaks English, they refuse to let you speak to a manager, they refuse to transfer on shore and they ask for your credit card info as confirmation of having an account. They delivered my equipment to...
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ID
#3743815 Review #3743815 is a subjective opinion of poster.
Location
Rosenberg, Texas
Service
Xfinity Internet Service
Loss
$25
Preferred solution
Let the company propose a solution