Review Rating
filters
State:
Show
City:
Show
Product:
Show

Comcast - Worst company ever

Comcast (which has been changing its name to Xfinity to escape the stench of its terrible reputation) has charged me $270 "early termination fee" for having the audacity to move to an area that does not offer Comcast's services. This is how they treat customers that stayed with them 13 years. Avoid them if at all possible!!
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty
#1485563
Show

Comcast - Poor customer service

there is poor customer service and poorly trained tech support
#1483029
Show
I've had to replace several remotes and at least 3 DVR boxes because they started malfunctioning. Each time you have to take a DVR or Modem back it is usually a half hour wait to get to talk to someone. The last time I complained on having to bring back a DVR because...
Read more
#1482818

Comcast - UNREAL, even customer service can't believe corp. can't do the job

Tech's are scheduled, never show, even when they are running late they don't show. Corp. customer service passes the buck and asks you to let them know if nothing happens. Even they try to hide and ignore customers hoping the problems wear their customers down enough to just cancel. Been given the run around for a month and still no service, yes the bill is paid and still no internet or cable. Just stopped working and new cable needs to be run.... They have reached the point, where it's easier to hide from the problems and hope we cancel/give up...NEVER GIVE UP!
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Warranty
Website
#1482777
Show
Soy cliente de Comcast por más de 5 años y con un excelente historial de pagos de hecho en los últimos años mis pagos eran automáticos, en enero del 2019 recibí una notificacion de mi banco que alguien estaba tratando de cobrar $350.00 cuando me comunique con mi banco...
Read more
1.0
#1480998

Comcast - 2 different stories

call many times one person said pay one amount 90.00 for 2months because of fore closer this super call kelly could care less about what the other man said.she throw him under the bus . now iam paying 117.00 .way out of my range i have 2 small tv 1 32 high def.thank for your time . ipay101.00 that was ok until i solve my issues thks. joseph botelho 1071 tacoma st ma 5089956732.
1.7
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
#1479305
Show
I did contact Comcast without any help. I wrote the attorney general with a consumer complaint; comcast responded but again it could not be resolved. Again, there is no way to prove my usage from my home and comcast has no proof to show me of how they validate my usage...
Read more
ActualLemur
ActualLemur

They won't. This is undoubtedly how they got to be the biggest com company. Brags about how they don't have to "run down customers" to keep profits going big. Read it on Yahoo...

2.1
I didn't like
  • Fraudulent billing practices
#1475656
TV in bed room continually having picture freeze Comcast called indicated main box outdated will send new, received new box installed and could not get it to set up Comcast pinged the box a few times still not working said they would have to send tech no charge to me....
Read more
Anonymous
Anonymous

You will have to get busy in writing -- no more phone calls.

1.0
I didn't like
  • Customer representive very deceptive
#1468616

Comcast - Dishonest Deceptive

Do Not trust Comcast for your cable/internet. I was reluctant to get into a contract with Comcast for 2 years. I was told the monthly cost would remain the same throughout my contract. That was a lie! I now am faced with an increase after 6 months in my contract. I called and voiced my concern. In turn Comcast representative, told me it is an increase in the use of equipment. I told them I was in a contract and want to cancel because they in breach of my contract. They told me in so many words, tough! Either pay the penalty for leaving Comcast or pay the increase imposed upon me. Comcast is a dishonest company!!!!!!! Run!!!!!!!
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1465759
Show
To whom it many concern, My issue is with an Xfinity representative that completely embarrassed me when trying to use the facilities in a Walmart location. The Store is located on Old National location in College Park GA.. At @ between the hour 5:45 - 6:00 p.m. I was...
Read more
1.0
#1464404