Comcast Reviews and Complaints
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17
ISSUES RESOLVED
4.1K
TOTAL REVIEWS
$1.3M
CLAIMED LOSSES
$1.2K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
To get new service | Comcast review from Murray, Kentucky
Need to begin new account again
Review
Product
Comcast Account
Reason of review
Order processing issue
Recommended | Comcast review from Chicago, Illinois
I have no complaints about Comcast customer service.
Review
Service
Comcast Customer Care
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Verified Reviewer
Update by user Dec 30, 2019
I tweeted directly at @comcastcares complaining about this situation, including the link to this review. After some back and forth, the people there told me I should not have been charged when the issue was with their equipment, and that they would make sure I wasn't...
Resolved
Featured
Review
Cons
- Lack of communication when they drop channels
- Charge for tech home visits
- Low quality equipment
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
Hotspot | Comcast review from Miami, Florida
The phone hung up no contact
Review
Be aware basic channel options change | Comcast review from Folsom, California
Quit moving channels from my subscription to subscription only service. Please give us back TCM on channel 67 Sacramento.
1 comment
Review
Service
Comcast Tv Package
Dont be fooled you will never get the full amount if anything | Comcast review
Brought three new lines too comcast from verizon. Was supposed to get $100 a line. Had thirty days to upgrade device for $250. They never activated one of the lines went back after a week and they put a new sim card in and called the line existing so that cheated me out of both rebates.
Review
Product
Comcast Account
Seriously look into and consider other service provider options! | Comcast review
I've been a customer since 1986 way before it was called Comcast/Xfinity. Comcrap has grown into a giant swallower of your money with little to no regard for its customers.You can't count on selecting a package based on certain channels. They change whatever is profitable for them regardless of the outcry of their customers. I understand Comcast may be the best option in your area. Times are changing and they know it. Seriously look at cord-cutting and your viewing habits. It might work.
Review
Service
Comcast Xfinity Internet Service
Techs deception on trips pushed back, canceled, downward systems, outrageous service packages | Comcast review from Atlanta, Georgia
Please beware of outrageous service cost, Techs lying about making visits that they either push back,or delay until cancelled. I had a tech lie on 10-14-19 to say that he actually came to my house. I was at home all day long, and when I called Comcast to alert them. They rescheduled me until 10-15-19. The New Tech was scheduled from 10am-12pm, I received a text saying that he had just arrived. I have been home waiting.on him once again. I looked. outside and no Tech was there. I called. Comcast back they reached the Tech who claimed. He was outside, which was lying. His so-called supervisor stated he wouldn't be at my house until another 45 minutes.Therefrom, judge for yourselves, this Company is starting to appear to be a fraudulent Company.
Review
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution
*** Service | Comcast review from Colorado Springs, Colorado
Worst service ever I keep losing premium channels and paying the same price this company is not trustworthy and not worth doing business with. Run away from Comcast as fast as you can.
Review
Pros
- No pros
Reason of review
Bad quality
Loss
$2200
Preferred solution
Full refund
Tags
Fraud | Comcast review from Grand Rapids City, Michigan
some one open an account in my name , I returned equipment and was billed for it. Comcast said because I lived at the address I was responsible. Account was open in CA , had a CA phone number attached to it. I live in Mi. I never used internet with them. They should not let products be shipped in one state to another without prior consent.
Review
Cons
- Company rules on how to fix problems
- Poor customer service
- Awfull customer service
Reason of review
produt ordered in different state sent to me. I Did not order it
Loss
$135
Preferred solution
Full refund
Tags
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The real insult is that they moved it to a failing "Sports" package as if TCM has ANYTHING to do with sports.