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9/21/17 - southern florida - post irma - intermittent cable and internet service still today - no service for more than a week during hurricane. I understand, however confused why this company would not reach out to customers in a state of disaster and offer solutions....
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1.0
#1104093
I've been with Comcast for 25 months during that time I've had nothing but trouble with their service! Call customer service, what a joke, and tell them my problem. I've gone through 4 modems in that time frame. The last one, the lady said go to my local office and get...
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#1103413
No transparency in pricing, There's always a bundle/promo that does not illustrate the cost of the pieces in the bundle; and the bundle/promo is for a set timeframe, where upon the ending of that timeframe there is a huge leap in the bill necessitating that they always...
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#1103355

Comcast sucks

Comcast
#1065888
Had comcast internet for about 5 years.39 dollars a month.great. Tried t.v. service for 38 days. Had to call at least 10 times with problems. Said it would be 129.00 a month. First bill 238.00. Canceled t.v. service. Now my internet service suddenly 87.00 a month. I've never been lied to so much. They must train their agents to lie and cheat people.
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Comcast - Billed almost double of what was offer

Comcast
#1064159
1.0
Details
Comcast solicitor called me. I kept saying i wasnt interested. I was about to hangup when was offered a great deal. I agreed to it. When i received the bill it was close to double what i agreed to. Comcast will not correct the bill. They wont answer my continued requests to speak to a manager
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website

Comcast stinks

Comcast
#1054316
1.0
Details
Take my advice. Avoid comcast at all costs. My experience was horrible as were so many others that Ive read about. Make sure you do research. Prices rising every month, terrible customer service, srood up service calls with no show no call, tv interference, internet down, rude wmoloyees
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Comcast email

Comcast
#1053100
1.2
Details
Comcast deleted 11k of my emails. Assured me they were still on the server and would be no problem to restore them. After countless hours on the phone they didn't know why but they were deleted by Comcast and they are forever gone. I am really screwed now and Comcast does not care at all about this. Monopolies do what they do. Need regulation here is my feeling.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Comcast service deterioration
Tropical storm winds a week ago, no lines down, Comcast still has service out without communication or explanation. Att has restored all the neighbors that dumped Comsact last year and had less than 2 hours outage. To make matters worse, the cable plant for Comcast is...
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2.9
#1102048
Do you guys ever check your drop box, i put my payment in there on 8/25/17 for 98.65. I just got my bill showing the past due for 98.65. This seem to be a on going problem for you. I don't know if your trying to pad comcast pocketbook by charging a late fee when the...
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Shaggsloco22
Shaggsloco22

There's this thing called online bill pay. You might want to check out that state of the art technology.

1.4
#1100935
I switched from a "Dish network" system to a cable system; "Comcast", almost 8 years ago, thinking that during a storm, I would lose all Dish satellite transmission. Waoo!, was I wrong! I'm very disappointed with the Comcast/Xfinity's service, I thought that their...
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3.4
#1100501
Comcast putting someone else Bill on your account, then turning your account over to the COLLECTION AGENCY. I went to the Comcast Office Three Different TIMES. Tried talking to the Manager Nautica, and she blew me off, would not talk to me, and the lady in the lobby...
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1.0
I liked
  • Customer service personnel
I didn't like
  • Supervisors do not care
  • Supervisor do not care
#1100259
Comcast has been the worst possible provider I could have chosen 17 years ago. In that time every conceivable problem, blunder, well intentioned or not, error has occurred. It's a good month when I don't have to call in to report no wifi, no signal strength, missing...
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Shaggsloco22
Shaggsloco22

If you've put up with them for 17 years you aren't going to stop anytime soon.... ***.

4.0
#1098954
We have had our home/buis landline for 30 years, move 3 miles and they would not give us our area code?? They showed we move 150 miles away. Typical no one listened to us, 8 hrs of phone calls useless over 3 weeks, no one ever called us back. Filed complaint with FCC...
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#1098839
Lessons Learned: Always ask the customer care representative to read the notes that he took of your case; Double check please. Especially when you are calling to Comcast. I bought Comcast TV and Internet services last month. After receiving the toolkit, I self-...
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2.3
#1094316