Unclaimed
Comcast
Reviews and Complaints
2.2M
CLAIMED LOSSES
5.8K
TOTAL REVIEWS
670K
PAGE VIEWS
25
ISSUES RESOLVED
Comcast Reviews
Very bad service loss television internet phone service
Well first my television frozen up where i couldn't watch television or use my internet or phone service due to this issue and both lines stayed busy where you couldn't talk to anyone plus the website was even work to chat with someone this is very on professional special when you have mental health people in my home and austim person
User's recommendation: I hope you have a back up plan because it's very bad bussiness.
ID
Location
Philadelphia, Pennsylvania
New Reviewer
Poor Customer Service via Phone
The guys that came out to set things up were great, however, my experience with your phone support has been awful. I gave all the information and suddenly the robot said there was technical difficulties and instantly hung up! I requested transfer of service 11/5. It has not been activated and it is 11/9. This was done via phone also.
ID
Location
Knoxville, Tennessee
Preferred solution
Deliver product or service ordered
Internet
Hello Comcast. I called the Customer Service Number to report the internet outage. The internet went back on by itself. Thanks for staying on the job 24/7.
User's recommendation: Comcast/Xfinity is A+.
ID
Location
Egg Harbor Township, New Jersey
New Reviewer
Constant outages
Our neighbor installed a fence. Your line was damaged. Comcast finally replaced the line. They came back last week to finally bury the line. Now our internet is always out throughout the day intermittently. Pretty tired of it and need this fixed permanently. Paying too much for your service and expect a fix. Thank you. Petra Whittington
ID
Location
Normal, Illinois
Cons
- Outages
Preferred solution
Fix the problem permanently and give us a credit
New Reviewer
Cancel
They shut me off with no notice and my payment was in the mail the same time every month and i was told the mail was slow so they penalized me for that which i have no control over
ID
Location
Kittanning, Pennsylvania
New Reviewer
Nothing is working
We dont know what happened Thats why we are asking you We need to work Please fix it immediately We dont have internet phone doesnt work nothing works basically
ID
Location
Chicago, Illinois
New Reviewer
Statement
Incorrect billing, not good service, did not receive cable boxes and is being billed for them, cannot view any local channels
User's recommendation: Not good.
ID
Location
Reisterstown, Maryland
Preferred solution
Price reduction
New Reviewer
Service is not good
Service is no good and try calling no answer why are we paying so much You need to handle your employee they have a Attitude
User's recommendation: Answer phone.
ID
Location
New York, New York
Preferred solution
Deliver product or service ordered
New Reviewer
No service and cannot get through to the service center
Have no service! Had to connect to my neighbors Verizon account to locate a service number as all numbers I have are not working! With the prices Comcast charges you would think I could get some kind of response! I may have to switch carriers!!!!
ID
Location
Aston, Pennsylvania
Preferred solution
Price reduction
Ignore whoever *** there not paying the bill I am please don’t allow no one to actress my account please call Mr.Burton at 415-872-**** thank you
Please dont actress to my account at 1216 Sycamore dr Antioch Ca 94509 # 4 Jeranda Anderson is no longer on this account thank you any questions call MrBurton at 415-872-****
ID
Location
Antioch, California
Technical support
A hacker, I know the guy,. He is doing robo calls from a metro phone that he stole to interrupt our conversations.Our phone rings 3 times.Then, we do not get personal calls from relatives..He stops the whole conversation. No messages from known relatives that he knows are important.Please send an email for the Federal CC thanks or phone #.
ID
Location
Houston, Texas
New Reviewer
Paramount network subscription
All numbers I have tried tell me there is an outage at my address-no outage here-then hangs up when I tell computer that I do not want notification. What a joke!!!!!
ID
Location
Katy, Texas
New Reviewer
DVR DOESNT WORK
DVR controls dont work. DVR speeds vary. Some dont work at all.It sucks! The television was expensive. Its frustrating.
User's recommendation: Make sure you know what you’re getting.
ID
Location
Folsom, California
Loss
$200
Preferred solution
Let the company propose a solution
Disconnect service
The person I spoke to was nice enough but she took forever, can't believe all the questions &;;;;;;;;;;;;;;;; attempts to get my business. Comcast is pitiful on all counts. I hope they can handle my final request to disconnect.
ID
Location
San Jose, California
Account information
You Idiots had my account linked up with somebody else account. This has caused me to be locked out of several accounts!
User's recommendation: Have better english speaking people on phone calls.
ID
Location
San Jose, California
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