Comcast Reviews and Complaints
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13
ISSUES RESOLVED
4K
TOTAL REVIEWS
$970K
CLAIMED LOSSES
$914
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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- Latest review first
- Most helpful reviews first
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0 comments
Comcast provides false information
I called a few days ago to inquire about a modem. The representative offered me a triple play for less than I was paying for the double play with increased internet speeds to 250 MBPS and same cable channels I was currently receiving. Of course that was not true. My bill actually increased. Now Comcast is telling me that I cannot go back to my original plan I had four days ago. Additionally, I lost channels during the change. I have been on the phone trying to get this straight for four days... 1 to 2 hours each time... totally unacceptable!
Author
kareamsmom
Reason of review
Pricing issue
Loss
$60
Preferred solution
Price reduction
0 comments
Comcast - Extending an extension 2 days out
I think that it is horrible and VERY UNCUSTOMERSERVICE LIKE to not be able to extend an extra 2 days. I do not care if I’m late I pay all late fees but you would rather disconnect and charge me to reconnect than let me pay 2 days later. You guys forget, life happens but we have to suck it up when the services are down!! Straight BS. Will be looking for another provider because you don’t take care of the people who keep you in business. *** , I’m so pissed because I spend too much damn money!!!
Author
ProbableSeaLion933
0 comments
Comcast in Newcomb, Arkansas - Lied to
I purchased an iphone December 2018 and was told i would get a rebate card after 90 days of service. Contacted Xfinity in May 2019. Then was told the gift card of $300 was shipped and i would receive it in 7 to 10 business days. Contacted xfinity and they told i would not get it due to not porting a number. This was not what i was told later in May.
Author
InternalKestrel305
Location
Newcomb, Arkansas
Product
1 comment
In July of 2018, I contacted Comcast about a service issue which they were able to resolve. However, the rep signed me up for phone service and sent equipment to me even after I specifically told him that I did not want it. I took the equipment to a local service...
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Author
PissedConsumer1535013
2 comments
comcast get your *** together, bill goes up from $191 to $214 in just a month how is this possible, something fishy is going on about these scam of a company, always increasing the bill i see why they loose customers all the time
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I’ve had no problems. Been with Xfinity for five years with no problems.
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Author
PissedConsumer1531654
0 comments
Cable went out on a Sunday afternoon. Called Comcast to report it and a tech came out the next day. After fooling around in the house for an hour ,I asked him to check the feed to my house. No signal to my house. He said a crew would have to come out and replace the...
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Author
QuizzicalBrazilianTerrier703
Location
Federal Way-Auburn, Washington
Service
Cons
- Management avoids resolving issues
- Bogus repair charges
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
0 comments
In the past 6 months I have been charged additional fees three times. Twice I have made on-line payments and received e-mails that they have processed. Since I don't trust this company I have checked back later to continue to see that the payment has processed. Then a...
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Author
StaidFrigatebird
Reason of review
Problems with payment
Loss
$55
Preferred solution
Let the company propose a solution
0 comments
My bundle contract had done 3years of contract with Comcast in Jan. 2019.Bill was increased without noticed & bill was monthly, no penalty.The clients must call them to deal after the promotion gone. I talked & undealed the new price so in 3/ 10,I started to use AT& T....
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Author
PissedConsumer1525481
Service
0 comments
Comcast in Houston, Texas - *** u Xfinity
Change to money to HBO's 4 morning
Author
MilitaryFlatCoatRetriever
Location
Houston, Texas
Product
Featured
0 comments
Comcast in Tuscaloosa, Alabama - Cable lines laying on the ground
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. 
Author
OilyPheasant
Location
Tuscaloosa, Alabama
Service
Reason of review
Poor customer service
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They are called crook cast in my neck of the woods. They definitely make stuff up. Once I was billed for some sort of soccer package. They claimed I purchased it bu then state...