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1.6 Based on 871 reviews
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  • Customers like
    • When it works its good 21
    • Internet speed 15
    • Internet service 12
  • Customers don't like
    • Poor customer service 118
    • Outrageously high prices 64
    • Service 54

I've had service(?) from this company since 7/2015. They have fouled up my billing on more than one occasion, been untruthful, have awful service, don't invest in utilizing USA phone support (anti-American) and now I truly believe they are throttling down my WiFi so I give them even more money on a monthly basis to get a "faster internet connection". Some days WiFi drops out completely. You call them and you are lucky if you can get away from... Read more

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Two months ago I agreed to a new contract for two years. I really only wanted a one year contract, but was convinced by their representative that a two year contract would lock me in so I would not face an increase next year. I was told my cost per month and that I would not have to worry about my rates going up. I just received my new bill, and it has gone up an extra $11.18 When I called Xfinity and explained about my contract , I was told my... Read more

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Went to Comcast office this a.m. and had the worst customer (lack of) service..Beth Comcast CSR was dressed as a slob, smelled of b.o. and proceeded to talk on and on for almost 7 mins straight without stopping.. I had to raise my hand to speak (yes I am the customer) All I wanted is to have a lower level service due to the rising cost and poor quality service I have been dealing with..Now after this experience I think or know it is time to go... Read more

Was this review helpful? 2 0
  • From mobile
  • Jan 18
  • by anonymous
  • #993040

The prices are too high for less then perfect service. I m recooperating from Christmas & asked to extend my bill 19 hours longer so because they won't they want double to turn my services back so long Comcast you lost another good customer . . It's a shame.

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On Nov , my last payment , i wasn't sure to send in my payment before. Calling to check if i should send it. So i calked in and they told me to pay that last payment, and they would send me any overage in a timely manner . Boy were they ever wrong . Im still waiting for my check they said they sent out to me, in Dec. And now were going into Feb. And im still waiting. No check . They send out the bill, and it gets to you in 3days. But Gee i... Read more

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My mother's senior living facility uses Comcast and provides the cable service as part of the package included with the monthly rent. Imagine my surprise when my mother received a bill sent during to her individual mailbox with her apartment number, from COMCAST/Xfinity for $97 with a threat to turn off her service if she doesn't pay. I called them and said "What is this bill for??" I wanted to know if she had signed up for some extra service --... Read more

Was this review helpful? 2 2

I have had 7 technicians out in less than a year, the constant problems still persist? I was recently told during an total system failure , that I had to upgrade to X1, I did. Now 3 weeks into their game, I am still requesting techs and spend hours on phone with tech support. Way too many issues to list from crashing Internet to false account holder statements, billing, no tv or Internet , yet I supposedly have their latest and greatest... Read more

Was this review helpful? 2 0

I got Comcast internet because it was the only internet available to our barracks on the base. It was fine for a long while. I passed it onto my roommate when I moved to a different barrack and dealt with an extremely pleasant man who helped me set it up in my new room. The issues came when I moved off the base and into my apartment. I had two gentlemen come at seperate times to set up the internet. The first one wouldn't do it because he wanted... Read more

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It is hard to believe this company still exits! You have to tell them how to handle a complaint. I had the wrong eauipment sent to me bsd cable boxes and a person was suppose to zend me a cable box and sent me a modem. I told them they had today to fix this problem or I am done. They told me they couldn't send anyone out today so I told them to spend 60.00 for overtime on a tech or lose 2400.00 a year. Hello you need new management. Read more

Was this review helpful? 2 1
  • From mobile
  • Jan 11
  • by anonymous
  • #989345

They shut more ofd after 30 days.

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