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First, rather than pay a termination fee, downgrade to just internet or basic cable with a new promotion or package through their Loyalty Department. As long as you downgrade, they can not charge you a termination fee. Then, after you get that set up, cancel cable tv...
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3.3
I liked
  • When it works its good
I didn't like
  • Inability to help
  • Cable service
Spoke to an agent to set up a payment arrangement on the 15th due to my twice a month pay cycle. The agent processed the payment for the 8th after countless efforts of explaining my payroll cycle. Comcast/Xfinity definitely needs to cease and assist outsourcing...
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1.1
#1032022
We were moving- I called for a service call on March 30 when I couldn't hook up my equipment myself. I tried to get refresh signals all weekend while the appointment was set up for Monday April 3 from 5-7 PM. The internet and the phone did work at that point. Monday...
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Muller123
Muller123

This is resolved. AND because I complained directly to the FCC- it works folks- a rep called me a week later after it was connected and took about $233 off the bill. Boom. Ma...

1.0
I didn't like
  • Lack of coordination between departments
  • Talking to someone out of area
  • No direct lines to a person up the chain
#1031944

Internet Review

Comcast
#1007378
I fixed the install myself because I couldn't get anybody out here. Been overcharging me every month and I call every week to correct it, and they open up a "ticket" that never gets resolved. If I had any other option, I would do it.
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Short Review for January 31, 2017, Pc_payment

Comcast
#1000763
Comcast Took 100 Dollars From For Service I Dont Have and Now I,m Gonna Pour Water in Their Boxes and Ruin Their Boxes *** Comcast and Collections *** You Too!
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Comcast Cable Tv Service Review

Comcast
#995947
2.8
new hd box upgrade,,,,cannot read the info on the tv screen! very small lettering! i had no problem at all reading my tv screen with my old cable box!
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Short Review for January 18, 2017, Pc_pricing

Comcast
#993040
2.1
The prices are too high for less then perfect service. I m recooperating from Christmas & asked to extend my bill 19 hours longer so because they won't they want double to turn my services back so long Comcast you lost another good customer . . It's a shame.
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I am beginning to think that you don't want me to pay my bill or for that fact me changing password. Your service is getting bad to where you request a password either by text or email!! Neither one is being answered which is rather boring to say the least!!! Being on...
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I didn't like
  • Trying to change password over and over agin
#1031514
Went on line, saw that Comcast/XFINTY offered service in area and there ends the positive experience with Comcast. Spent 3 hours on line Saturday (4/1/2017) trying to establish service at new location only to be told to go online and fill out application and someone...
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I didn't like
  • Answer to problem is to put customer on hold and transfer
#1031195
Set up appt to start new service. Comcast does didnt show. Called and automated message advised me of my new appt date - one week later. No one called to advise me. I called and spoke to a customer service rep who says d she would escalate. I never heard from them....
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#1030813
Don't waste your time calling "customer care" because they don't. They just want to read you a script and document the call. NOTHING gets resolved. Be very concerned if they say "I'm going to accelerate this!". That is just a ploy to get you off the phone. When you...
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2.2
I didn't like
  • Call center
  • Customer service
#1030758
I ve been calling Comcast to set up my internet/tv service and has been transferred to different representatives. I've been connected to different parts of the world from the Philippines, Colombia , to other countries. They were very fast in charging me even before I...
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1.0
I didn't like
  • Recording when calling in
  • Incompetent representatives
  • But has not seen the money yet
#1029904
I ordered the service because a promotion, back in August 2016. As per the promo my bill was supposed to be $49.99 a month for a year. For some reason two week after started the service I received a package from Comcast with a TV Box inside. Immediately I called them...
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Anonymous
Claire

Ask to speak to their loyalty department.

#1029854
I was paid in full spoke to customer solutions and they came and got the equipment I am disabled with brain trauma and so they picked up equipment I was assured I was paid in full and I keep getting bills I called and after being jerked around for hours the girl...
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Anonymous
Claire

Keep calling back until you get to the loyalty department or the other one I can't remember.There is also a different phone no. where their reps are more informed, faster and ...

1.0
#1026741