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I cancelled my Comcast service in October 2007. Between that time and the beginning of February 2008 I received 2 statements showing that I owed money for service dates ocurring after I cancelled. The first time I called Comcast and they said it was a mistake, they...
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#112720 Review #112720 is a subjective opinion of poster.

Comcast in Marietta, Georgia - Sent to collections

After three days of a simple call to change my service address, I received a automated call from a company hired to intimidate and threaten consumers. They did not know exactly what they wanted from me. Turns out they wanted my equipment. They told me i was a deadbeat and I even though I pay monthly for the equipment, it is comcast's. Once they realized a mistake, told to call comcast. Comcast had no idea that the company existed. I asked to speak to a supervisor, was told "shut your mouth and listen". I never received any calls from supervisor and told none will be available for me. I cancelled my service immediately. My life is 10% happier.
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#112152 Review #112152 is a subjective opinion of poster.
Comcast complaints can be made by calling this number. 1-800-593-9692. This is a number that is sacred to comcast employees, and comcast employees will not give it to you willingly It reached my hands "in error" if I should say. It is funny how you can easily...
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42 comments
Anonymous
#1114009

I was talked into purchasing a phone line in addition to my business internet in order to save money on the installation and monthly rate. I called to cancel the service but they would not do so because I did not have the security pin.

I had to request a new pin only available via mail. By the time I received it, the 30 day cancellation period ended. I am now told that I would owe nearly $700 in order to cancel the phone line.

They refuse to discuss the matter beyond telling me that the 30 days has passed. The sales rep was Kahlil El

kahlil_el@cable.comcast.com

Phone: 610.234.3786

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#112147 Review #112147 is a subjective opinion of poster.
Loss
$80
I was a Direct Sales Installer in Beaverton, Oregon. Complained to Curt Henninger about corruption in my department involving my co-worker, Chris McQuery, our lead, Alan Jost, our supervisor, Don Willis, Don's supervisor, Tim Ream, and Tim's supervisor, Mike...
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16 comments
Anonymous
#1212428

boy could I tell you stories about NJ , same stuff

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#111945 Review #111945 is a subjective opinion of poster.
all of you uneducated consumers out their *** and moaning about the sub standard customer care you received with comcast is SERIOUSLY making me want to puke! NO ONE CARES!! i am a current employee of comcast and a representative for their video repair department. ...
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5 comments
Anonymous
#208608

Verizon recently cut my Comcast cable line when installing fiber optics in my area. Called Comcast and they came out three days later and put a temporary cable line in across my lawn and then charged me for the service call and admitted they were charging Verizon too!

That's so unfair.

Then they came back two weeks later and put the temporary line about two inches in my lawn and left. They are just plain lazy@

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#111737 Review #111737 is a subjective opinion of poster.

Comcast lacks Quality Assurance

Over the last four years we've had nothing but trouble with installation, and this year our frustration was compounded trying to get a billing error corrected due to an improper installation billing---what ever happened to the Customer is Always Right? The money amount is minimal, but it is the principle of the thing. If somebody stole $40 out of your wallet, wouldn't you call the authorities? In this case, it doesn't seem to matter much to Comcast if we get our money or we don't. We've made many calls, a personal visit, and used Comcast's computer chat feature to try and solve our problem. When the installer filed his paperwork, he claimed an added wall installation and a "professional install"--neither of which were performed. It took us several calls after he left to get up and running. We've invited Comcast personnel into our home to confirm that he did not install an added plug-in, but they did not take us up on our invitation. On three occasions, they promised to credit our bill...and they did not. Calls were not returned; promises were broken; representatives lacked proper knowledge and telephone ethics; technicians passed the buck to software companies; and installers have left our home without setting us up properly. We are more frustrated and disappointed than anything else. At one time we called and the lady who answered said, "What do you expect me to do about it?" and then she hung up on us. To us, dealing with Comcast's customer service has truly been a nightmare.
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#111517 Review #111517 is a subjective opinion of poster.

Comcast, still awaiting my deposit

After cancelling Comcast Cables' TV, internet and phone - I am still waiting for my equipment deposit credit back from them after 7 months. They were quick to take my $189/ month for over 20 yrs, but slow to return a credit. I got the run around from customer service and waited on the phone for 40 minutes. Verizon Fios is much clearer for tv, much faster internet and more reliable phone service. Comcast will be losing more and more market share- but how rude not to return a good customer's deposit hoping we would forget about it (@$75). A Happy Verizon Fios customer
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#111112 Review #111112 is a subjective opinion of poster.

COMCAST IS THE WORST

I am renting a home in Florida for 6 weeks. They have COMCAST as their provider. I ordered additional Cable Services from COMCAST during my stay. It is now 7:00pm. I am waiting for the COMCAST Installer who was supposed to be at my house between 4 pm and 6 pm to add the additional cable services. He hasn't arrived. I was also on hold for 20 minutes after having pressed the appropriate telephone button for repair service. I was finally greeted by the billing department who then put me on hold for a trouble call dispatcher. I hung up after 30 minutes. Tomorrow, I will cancel my order with COMCAST. I canHow does this company stay in business.
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#111107 Review #111107 is a subjective opinion of poster.
Loss
$100
I reside in Nashville, Tennessee and Comcast cable service here is absolutely HORRIBLE! Many of my complaints stem from the most obvious and makes you wonder why you pay so much every month (even with the constant price increases and channel changes) for something that...
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4 comments
Anonymous
#685021

Comcast/Xfinity is a piece of ***. They rip u off with fees.

I'll be glad when a new cable company come with some better service and better rates. Die comcast, please do us that favor.

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#110894 Review #110894 is a subjective opinion of poster.

Comcast is HORRIBLE!!!

I have Comcast cable, intranet and phone service for one year now. I have had continual problems with my phone. But the best one of yet is that when I contacted the regional VP of Connecticut to get this problem solved, he has actually told me that he would pay me to get rid of me, because I was costing the company more money then I was worth!!! Recently, he claimed I was "rude" to one of his employees and again threatened to cut off my service. But the fact that I have had continual problems with his company isn't rude? BTW I was not rude, after leaving 3 messages for the complaint person to call me back, when I finally got her on the phone, she states "I will call you back" as soon as she heard my voice, and I told her that that was unacceptable. That is why they called me rude!! This company is a joke and action needs to be taken against them.
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#108516 Review #108516 is a subjective opinion of poster.