Comcast
Reviews and Complaints
corporate.comcast.com
Anonymous
Bellevue, Washington
Comcast is a cheat and a thief.
on feb 6th i no longer continued to receive my expanded cable service. on march 5 th i receive a bill for the services i did not received. when i called, they explained that those channels went digital. that is fine with me but what about the fees i payed for services not received. they said they were sorry, but they could not credit my account. since when can't a billing dept credit an account? the truth is, they don't want to do it, and that makes them a thief cos they know *** well i could not have received those channels without their new equipment. i have been a costumer for atleast 17yrs, and now i have canceled all comcast services cos i don't do business with cheats and thieves. btw- they wanted to charge a cancellation fee, they should be more concerned with how their actions have lost a long standing customer.
2 comments
Marvin Z Jyr
Kalamazoo, Michigan
Comcast should go out of business
I never had any use for Comcast, but under no circumstances will I ever do any business for them for the rest of my life. This is because there is an advertisement from them in my mail box every week. I sent a message to them once, but nothing stopped. It I had not thrown so many in my trash already, I would take a box full of them and dump on the floor of the nearest office they have. Those of you who buy from them, do you consider the cost of advertisement has to either raise the price or lower the quality?
tiredandfeedup R
Rochester, New York
Comcast didnt want to repair my cable box.
I called comcast to fix my cable box ,but was told i needed the person whos name was on the account to talked to them before they could come out which is my husband who is unavailable for 6 months.So i told them that and was told they could not repair my cable or make any changes without his approval. Now i told them iam not making any changes i just wanted them to fix my cable box before six months.Who tells someone to wait that long for service? poor customer service. WHAT A JOKE.help me please.
1 comment
kmanasyan M
Hyannis, Massachusetts
Comcast absolutely SUCKS
So I've been with Comcast since April of 2011, I signed up for their bundle package. In July I start having issues with all of my services(TV, Internet & Home Phone), during the day I'll be disconnected from all 3. I have to call to comcast tech support and they try to help me out, but sometimes they tell me that they can't even reach my device to reset it. I've spoken with Comcast's customer service and they have sent tech to my house at least 3 or 4 times, they come here, spent an hour or two and leave without finding anything. So I'm really pissed now because Comcast had told me that while my problem is going on they'll give me $40 off every month, but as of last month somebody overt there decided that they were no longer going to credit my account, keep in mind I'm still having issues. They want me to work with them and send them some technical test results and spend my time, but they tell me that we are not going to credit your account. Comcast still has NO IDEA of what the problem is.
1 comment
Anonymous
Mount Laurel, New Jersey
Comcast Customer Service is non-existent.
It has been 7 days since we had Comcast install their XFinity service (a bundle). They have been back out every day except Saturday/Sunday because they can't get it right. Yesterday the service man was to come and he never showed, wouldn't return my call or anything. They were supposed to come today between 10-12 and still haven't shown up. When I called to find out what was going on, they told me they couldn't tell me anything, because only my husband was on the account. He has never talked to them....I set it up, wrote the check, called for service and all of a sudden today they couldn't talk to me. Well, my husband called and I definitely feel sorry for the representative that he got, because he was furious. We left ATT because the bill kept going up, but now it's looking pretty darn good. If they get it fixed today, I may wait and see what happens, but if I have another call, I'm cancelling and going back to ATT. Comcast just doesn't seem to care once they get your money and I will watch my bill like a hawk. It's just amazing that they hold the only franchise for our area but can't take care of customers problems. They do answer the calls, but all I get is a runaround about everything. I'm just furious!
computergeek C
Albuquerque, New Mexico
Worst phone/internet service EVER!!!
Frequent (daily and sometimes hourly) breaks in connectivity. Dropped calls and breaks in internet service are a daily problem with Comcast. Despite numerous customer service calls, countless reboots of the modem and a visit by a bad attitude technician, the problem persists. Save yourself the frustration and go with Century Link for phone/internet and DirectTv for cable programming. I normally do not write reviews or complaints and simply stop giving my business to a company when dissatisfied, but this experience has been so *** BAD that I am hoping to help others avoid the frustration that I've endured for the past year.
Eric R Ijb
San Bruno, California
Comcast Destroyed My Credit. Equipment Returns
I have been a Comcast customer for a few years. I moved and returned all of the equipment. Some clerical error in your system showed my equipment as being unreturned and Comcast sent a 580.00 bill to collections. Collections never called me and Comcast never billed me. So guess what? I got a KD on my credit report and a drop from 748 to 629 for no reason. I found this error while in the process of applying for a mortgage for a home. Now I am not getting a prime rate because of Comcast's mishap. I cant even get a decent rate credit card with this score. This is the only mishap on my credit report. I am jumping through hoops just to get documentation that this was a Comcast error and was never in collections. So of no fault of my own, just being a great customer, returning my equipment and paying my bill on time every month, my credit is destroyed. No one will contact me.
1 comment
deadlynuance
Olympia, Washington
Comcast absolute nightmare
We had Comcast cable and internet service for several months on our brand new LED/LCD 55 inch 3d TV. Things were fine until I noticed several channels not coming in and random things like on demand service not working. We called to have a technician come out and look at it. When he started unplugging the cable he got shocked by the cable line coming out of the wall. He got his superior over and it turns out they had never grounded the cable lines when they were put in. They added a ground line without contacting our Landlord or even letting us know what they were doing. They advised us to call an electrician when they were working on the cable but once they placed the ground line they told us that it was unnecessary and they had fixed it. The original tech then started re-hooking up all our electronics including our surround sound and playstation 3. Then reprogrammed the box and checked that the channels were coming back in, then left. We left it on for a bit and then as we prepared to leave the house we turned it off. Upon doing so the cable box burst into flames at the back where the cable wire was connected, not at the outlet...which had a surge protector on it. All the electronics shut off and never came back on. As it turns out they were all fried. An electrician came and checked it out determining that it was not the house itself but an improper in installation of the cable. The branch manager of the Comcast in our area came out and basically said that it was not the cable despite what the electrician said and refused to take their burned up equipment back. Then they continued to call and harass us for a non returned equipment fee even though we had begged them to come get the ***. In fact they have still not shutshut of the cable but are not charging for it. They just refuse to come back to the property all together. They took a list of all our broken items months ago and nothing has ever come of it besides them taking us to collections for not returning equipment. They are all incompetent idiots and apparently wusses too.
Loss:
$3
3 comments
rdecair D
Miami, Florida
Local Comcast station cut of the end of a show to have a commercial
Miami Fl Comcast channel 387 was showing a Dominick Dunn show and at the very end of the show, cut it of with a commercial (sponsored by ComCast) about North Miami's government. I was livid. This has happened before. Customers who are "locked into services from ComCast" have no recourse but to put up with this, but as a consumer who uses all of Comcast's services (computer, phone, TV, etc. I find this type of behavior inexcusable. The powers that be at ComCast should be made aware of this problem and get it corrected or they will soon lose a customer.
Baylor Ilk
Nashville, Tennessee
Comcast can't activate their own devices
All I needed to do was activate two DTA's. I had an appointment with a technician today, but they never showed up and didn't bother to call to tell me they wouldn't be there. So, I went to the website on the sheet I received with the 2 DTA's and input my information so I could activate them myself. I was told that the system could not activate my DTA's and I would need to go to the live chat. Instead of being taken to the activations dept, I am taken to the DTA order dept. I ask to be transferred to the activation dept, and the person I talked to took about 10 minutes to do that very simple task. Once I got to the activation dept, I have to go through the same procedure I just went through with this new person, made worse by the fact that it seems the conversation is pretty much the same word for word as my conversation with the person in the order dept.They seem to have been copy/pasting directly from a script, but that doesn't explain why it took them 5 minutes to type out a single response when the same thing could be accomplished with Ctrl+C, Ctrl+V. After talking with this person/robot for about 20 minutes and giving them all the information they could possibly need to activate the DTA's, I am told they can't activate the devices because of a work order on the account. In fact, its the same work order that the technician failed to show up for. I'm told I will need to contact the local office in order to get the devices activated. So, I call the local office and am left on hold for 15 minutes before the phone is answered...and then immediately hung up. I have never, in all my life, seen a company that was so utterly and completely useless. Your technicians don't show up for scheduled appointments, the website you set up so that customers could activate their own devices doesn't work, your "activations" dept can't actually activate devices, and the people you hired to answer phones just let them sit on hold forever and then hang up on them. How do you guys stay in business with such *** customer service?
4 comments
Lizzy Kgk
Lake Worth, Florida
Comcast Cable Theft is Rampant in S. FL
I have had comcast for the last 5 years here in ft. lauderdale. I have never seen so much Cable theft in my life as I have seen here at our apt building. I dont know if comcast even has a theft or security dept. but I guess they just dont care how many people get free cable. Im tired of paying 130 a month for this *** programming and service that goes out everyother week! TIme to get a box from the flea market and get it free like all the other folks around here I guess. SHEESH. Im over it.
Loss:
$1000
Margaret S Elr
Denver, Colorado
Lied to by Comcast rep.
Updated by user Apr 06, 2012
Not being able to find satisfaction with comcast (call 10 times with THE SAME QUESTION, get 10 DIFFERENT answers), we closed our TV account and bought Dish Network services. So far, so good.
We\'re happy with more choices for less money, and I am diligently exploring possibilities to switch our internet service from comcast to someone else. Problem is, the sellout *** in the city council of Pueblo must have given monopoly on broadband to comcast. I wonder who got paid and how much.
Still, I will keep looking. I want to get AWAY from comcast, as soon as possible, and as far away as possible.
Original review Mar 06, 2012
Unable to fit latest comcast price increase into my budget, I called to see what options could they have to lower my monthly bill. I was lied into a 2 year contract, under following conditions: $80/month for first 12 months, and $100 for the remaining 12 months; and NO changes in the channel lineup. Today to our dismay, we discovered that the channels we watched the most before they "bundled" our tv and internet services, simply vanished. I called comcast, and was told that the $80/month is true only for 6, AND NOT 12 months, and the channels that went missing - we were never supposed to receive them anyway. Yes, but we can PURCHASE them now, for only additional $10/month. What a bunch of *** *** liars. We are going to ditch their services as soon as I find a passable replacement.
Anonymous
Dallas, Texas
Start the service
i ordered to transfer internet modem to my bedroom and start tv cable service because i just moved in this place ... comcast scheduled March 6 in the morning ... tech. came in that day and my mom put him on the phone to talk with me b/c i'm at work.... technician said," transfer modem in the bedroom the signal may be weak." ... i replied, " if it's too complicate, then u don't have to transfer the internet modem." .... just do the tv cable so that my mom can watch the tv ....i hung up the phone b/c i thought professional technician will know what he is doing ... and guess what? half hour later , my mom called and raised her voice with me and she said, " comcast technician left the house about 5 minutes ago and the tv is not work"...." he is not connect the tv cable for the service yet" I called the comcast company and told them that ..." technician came to my house without touch the tv to install the service ".... i want to know he forget to install the tv service? or the customer service forget to tell him that i ordered for tv cable service? ... comcast customer said, "okay, i tell techinician come back to your house to install it today." and technician didnot come back that day next day I called and said, " i ordered tv cable service and tech. came and left without tv cable install" ... comcast customer service raised her voice and said, " i don't see tv cable that you order in here .... let me transfer you to saleperson....
fisholito P
Knoxville, Tennessee
Comcast Cable Internet Service Sucks
I have had comcast high speed cable internet service for a few years due to lack of another comparable service in my area. I REQUIRE this high speed internet due to running a home server as well as running a small business and other misc jobs that my wife and I have. My internet has always had problems, and no matter how many (well over 30) visits by a technician, they are unable to help, fix, or determine what the problem is. They claim I am the only one with issues. I have spent over $300 on new equipment over the last 6 months alone just in attempt to resolve my service issues. Nobody in the company seems to be able to give me even the slightest idea of what the problem is other than (maybe your equipment is bad). Well the chances of 4 different brand and/or models of modems going bad is pretty much worse odds than winning the lottery. I would give anything to have another internet provider. I need a minimum of 8MBS download speed to keep everything running smoothly. The main issue I have been having with my service is that it will go out for a few seconds every 5minutes or less about 12-14hrs a day. Needless to say you cannot run a server, let alone check email with the internet spurts of 30seconds or less that rule my life.
6 comments
jgander A
Shreveport, Louisiana
Comcast is the worst company in the world!
I had comcast from January 9, 2012 until yesterday. It only worked for one DAY! I replaced the box and it still did not work. I had 11 appointments that were cancelled by Comcast. They never called or showed up to fix the problems. The worst experience I have ever had. DO NOT USE COMCAST. I would rather watch snow and hope a Poltergeist would get me!!! Sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks. They need to go bankrupt. They are total *** have no concern. Worst Company in the world. Go with any company. Don't be fooled by them !!!!!
3 comments
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Comcast is *** cheater! They steal money from customer by a gimmick billing system.
Comcast lost me as a customer in 3 months and I call them a thief as well.
What a sorry excuse for a company, the Consumerist.com's 2010 Worst Company in America, and a perennial contender of the title.