Comcast Reviews and Complaints
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Comcast Has Been Incredibly Abusive
I am writing to in regards to Comcast Cable Television. My understanding is that the Better Business Bureauhas an unsatisfactory rating of Comcast. My understanding is that they only give two categoriesof ratings - satisfactory and unsatisfactory. Thisprofessional organization found the way that theyconduct business to be poor enough to give them anunsatisfactory rating. Here are a few websites which list complaints against Comcast: http://www.consumeraffairs.com/internet/comcast_isp.html http://www.consumeraffairs.com/cable_tv/comcast_cable.html http://www.satelliteguys.us/archive/f-107.html My understanding is that every posted complaint represents 500 or more actual ones, since many people do not post complaints generally, and specifically to webpages that have no real power to address their concerns. The behavior towards me has included: 1) Service technicians and customer service represents engaging in consciously vindicitve actions. I even caught them laughing about doing so on more than one occasion. The service tech waited for a key moment in a show and shut off the power to the box right then! 2) Service technicians providing inaccurate informaton (frequently) 3) Customer service represented providing inaccurate information (frequently) 4) Service technicians lying about what problemsare wrong. 5) Service technicians and their bosses consciously trying to evade solving problems. And, as you can review in the posted complaints, myissues with them parallel the experiences of manyother customers. Over the course of two years, I have spent, on average 5 and more hours per month trying to resolve problems with Comcast. Please note what kind of disruption to a person's life that this represents. That, over the course of two years, I have spent something like 120 hours - perhaps 6 full days of my life dealing with problems from this company. And this is the company that we are going to let do national security work for us? Exactly what kind of lunacy is that? They can't even get a TV to work, and we are going to trust them with our lives? This company needs to have its corporate charter revoked. Internet Magazines
Comcast Internet Service
Comcast refuses to keep me connected to the Internet
Since the middle of May, 2008 I have been dealing with Comcast and their High-Speed Internet. I've complained about the fact that my connection is constantly going out on me. Finally a couple of days ago when I called, an appointment was made for a technician to come to my home to check things out and to give me an up-to-date modem. The technician was not only on time but 30 minutes early. He however did not call before his arrival as he was supposed to do. When I opened the door to let him in, he was talking to his wife on his cell phone and continued to do so for about another five minutes. He not only did not fix the connection problem, he said there was nothing he could do and said the problem is with my computer. Odd as it runs just fine in the shop that did some routine maintenance to it. He never checked the outside connections to see if there was a problem there. He simply didn't care. He hooked up the newer modem, which I kept insisting he do as he was supposed to have brought into the home to begin with, and left. I'm very tired of calling them about the Internet problem. I'm tired of hearing their excuses. I'm tired of hearing that the problem is on my end. This is the first ISP I've had do this to me and I'm tired of it.
Comcast has failed to provide proper Internet connection
After struggling for the past couple of weeks to keep my Internet connection up and running for longer than one minute at a time, I managed to have a technician come to my home to fix the problem. Not once did he check any of the outdoor connections to see if that could possibly be the problem. He finally relented to giving me a newer modem he was supposed to have walked in with; unfortunately that didn't make any difference. He said he couldn't do anything and I needed to have my computer worked on. It works just fine in the shop that just finished servicing it; it's only while using their connection, that things don't work the way they should. This man was sloppy in appearance, was talking to his wife on his cell phone when he entered my home and continued talking to her for about five minutes after his arrival. Keep in mind that the man I spoke to to set up the appointment on July 10, 2008 ran a couple of tests from his site and he even said the problem was on their end not mine. I want to work from home however that doesn't appear to be a possibility as long as my ISP is failing to provide the service I'm paying for. I've also noticed that the signal is much stronger after midnight, however Comcast refuses to listen. I know someone who works for them and will be finding out who to send a complaint to regarding the lack of help I received on Friday. July 11, 2008. I am definately not a happy person right now.
Comcast Internet Service
My automatic payment is "late" because of Comcast's poor accounting system
Several months ago I set up to have my Comcast bill charged to my Discover card automatically. Early in June, for reasons of their own, Discover sent me a new account number. I called Comcast on 6/12/08 to give them the new number. The bill was set up to be charged on the first of each month, so June had already gone through and July would not be charged for over two weeks. On July 11 I received the bill due August 1 that claimed that I was late and had not paid my July 1st bill. The problem is that their system is so cumbersome that it couldn't get my new credit card into the stream in time to make the deduction. I called to complain and all they had for me was, "the system takes as much as two cycles to make changes," and, "you can pay your bill now over the phone." So I payed the bill with the same credit card that they verified is in their system. Now I have a late mark on MY account because THEIR system couldn't handle a change.
Comcast in Memphis has the worst call center
Comcast has a commerical that says Comcast cares about their customers that is a lie. The CEO and employees know they have corner on the market. We have to tolerate their rude customer service. I got pick up a DVR box and they were none availiable. I told to make a second trip. The lines at the service center are very long. I have a back back. I will have to wait in line or call a lazy not on time tech. How do we get our congress to deregulated these suckers. Memphis customer service the worst. I call the corperate office got no help.
Comcast is a joke. this is what happens when you have no competition
worst customer services. they installed a bundled services. (cable,int,phone) with phone they were supposed to keep my same number. and thats what they told me they did. but instead gave me a new number and never cancelled my old one (and never told about the new number) I got 2 bills with NO services from either. when called comcast they final fix the number (40 days later ) but told me I would still have to pay for both numbers..... unreal. the worst company. I cancelled my services on the spot. they lost thousands over a few bucks (but the princple) they messed up. admitted it. but still said tough were not paying.
Still no service after 10 days!!! | Comcast review from Lexington, Massachusetts
I lost service on 6/26/08, called Comcast to notify and they said they were "working on it." 6/27/08 they are still working to resolve. 6/28/08 issue still not resolved. 6/30/08 issue resolved but my internet is still not working. Comcast will send a technician on 7/1/08 - I explained I will be on vacation, will need to set appointment for 7/8/08 between the hours of 4-7PM when I return. Called to confirm 7/8/08 and told this appointment was canceled. Customer service agents name not listed on the report - they had no problem taking my $180 this month for services, yet I still have no internet service. Hey Comcast what's Verizon's phone number??????
Comcast Internet Service
Excessive Problems with Comcast Billing
I am extremely disappointed and frustrated with Comcast's service. I placed an order last month through the internet. I ordered digital preferred with HBO for 39.99/month for six months and high speed internet for 19.99/month for six months. The installation fee was 29.99. I did not receieve an email confirmation so I called the office and the rep confirmed the rates for me. These rates are STILL on your website. I paid the technician 92.93 after installation for installation and first month's charges as the rep told me I had to. This was on 06/08/2008. I just received a statement yesterday with completely different rates and was charged again for JUNE-JULY and for July-August. The rates are the normal rates. To solve the issue, I first contacted my local office at 202-635-5100. After half an hour, I was told by both the representative and the supervisor that since I ordered this online, it could only be solved online through a customer service rep as they did not have the codes for internet promos. They could not even provide me with a phone number to contact for online support. So I got on the internet and signed onto your chat system. I spoke with a representative for nearly an hour only to be told that they too do not have the necessary codes and I would have to contact my local office. I told her MANY times that I ALREADY called my local office and they were of no help. The chat rep insisted, however, that I call my local office as they would be the only ones that could help me. I was given this number: 301-424-4400. The chat rep was completely UNHELPFUL. I have a print out of the transcript. I then called this number to be told the same thing, that this could only be solved online because the local office does not have access to internet promo codes. This promo has not expired. IT IS ON YOUR CURRENT WEBSITE. I do not understand how it is possible that no one has the codes for CURRENT promos. Are you just lying about these promos then? I was told by the local office to go to the local payment center with a copy of my work order as proof that I had in fact ordered those rates. Everyone has been USELESS and unable to help me. It is ridiculous for a company of Comcast's caliber to not have a copy of my work order for a rep to pull up. It is further unacceptable for the company to not have an account of what my 92.93 was for. All the reps told me that while they saw I had paid 92.93, they had absolutely no idea what it was for. I have wasted nearly 2 hours this morning trying to resolve this with absolutely no progress. Now I have to go home to get the work order during my lunch break, come back to work, then take the bus and train to go to the payment center with the HOPE that it MAY be solved, no guarantees. This is the first time, I am having to go to an office to resolve a billing issue. This is unacceptable. IS THERE ANYTHING YOU CAN DO? WHY DOESN'T ANYONE HAVE CODES THAT YOU ADVERTISE ON YOUR WEBSITE? I AM MOST LIKELY GOING TO CANCEL COMCAST, BUT NOT BEFORE THIS ISSUE IS RESOLVED TO MY SATISFACTION.
Comcast Internet Service
Comcast are making excuses
Comcast are making excuses not put the price to $20.00 a month. Is not a win-win. They losing people. Comcast! Change your mind!!!! This I wonder why people are keeping dial-up. I have Comcast TV cable. I have to go to Juno or AOL. Or to Netzero. I wish Christians have to start there own high speed. If I was to start a high speed. I will put the comsumer first. Then I will stop having Comcast all together & go some where else. Comcast are greedy, selfish. They don't care & is unfair!!! Boo on you Comcast!
The service was a nightmare from day 1. After 3 months of fooling around with the service reps--a virtual trip around the world--they send 2/3rds of the Stooges to the house. They spent 2 hours climbing around the house--but not the phone pole. Here's what they said: They're new at the phone business, and I should help them out by keeping a diary of problems or outages; then I should consult my neighbors to see if they are having a problem; and finally I should note the weather conditions and time of day when I am cut off from the world. If I will only cooperate we can get this service off the ground and running. I told them to go up to church and have a mass said for Comcast, because no earthly power could convince me to stay with them.
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