Latest review first
all of you uneducated consumers out their *** and moaning about the sub standard customer care you received with comcast is SERIOUSLY making me want to puke! NO ONE CARES!! i am a current employee of comcast and a representative for their video repair department. ...View full review
Comcast lacks Quality Assurance
Over the last four years we've had nothing but trouble with installation, and this year our frustration was compounded trying to get a billing error corrected due to an improper installation billing---what ever happened to the Customer is Always Right? The money amount is minimal, but it is the principle of the thing. If somebody stole $40 out of your wallet, wouldn't you call the authorities? In this case, it doesn't seem to matter much to Comcast if we get our money or we don't. We've made many calls, a personal visit, and used Comcast's computer chat feature to try and solve our problem. When the installer filed his paperwork, he claimed an added wall installation and a "professional install"--neither of which were performed. It took us several calls after he left to get up and running. We've invited Comcast personnel into our home to confirm that he did not install an added plug-in, but they did not take us up on our invitation. On three occasions, they promised to credit our bill...and they did not. Calls were not returned; promises were broken; representatives lacked proper knowledge and telephone ethics; technicians passed the buck to software companies; and installers have left our home without setting us up properly. We are more frustrated and disappointed than anything else. At one time we called and the lady who answered said, "What do you expect me to do about it?" and then she hung up on us. To us, dealing with Comcast's customer service has truly been a nightmare.
Comcast, still awaiting my deposit
After cancelling Comcast Cables' TV, internet and phone - I am still waiting for my equipment deposit credit back from them after 7 months. They were quick to take my $189/ month for over 20 yrs, but slow to return a credit. I got the run around from customer service and waited on the phone for 40 minutes. Verizon Fios is much clearer for tv, much faster internet and more reliable phone service. Comcast will be losing more and more market share- but how rude not to return a good customer's deposit hoping we would forget about it (@$75). A Happy Verizon Fios customer
COMCAST IS THE WORST
I am renting a home in Florida for 6 weeks. They have COMCAST as their provider. I ordered additional Cable Services from COMCAST during my stay. It is now 7:00pm. I am waiting for the COMCAST Installer who was supposed to be at my house between 4 pm and 6 pm to add the additional cable services. He hasn't arrived. I was also on hold for 20 minutes after having pressed the appropriate telephone button for repair service. I was finally greeted by the billing department who then put me on hold for a trouble call dispatcher. I hung up after 30 minutes. Tomorrow, I will cancel my order with COMCAST. I canHow does this company stay in business.
I reside in Nashville, Tennessee and Comcast cable service here is absolutely HORRIBLE! Many of my complaints stem from the most obvious and makes you wonder why you pay so much every month (even with the constant price increases and channel changes) for something that...View full review
Comcast is HORRIBLE!!!
I have Comcast cable, intranet and phone service for one year now. I have had continual problems with my phone. But the best one of yet is that when I contacted the regional VP of Connecticut to get this problem solved, he has actually told me that he would pay me to get rid of me, because I was costing the company more money then I was worth!!! Recently, he claimed I was "rude" to one of his employees and again threatened to cut off my service. But the fact that I have had continual problems with his company isn't rude? BTW I was not rude, after leaving 3 messages for the complaint person to call me back, when I finally got her on the phone, she states "I will call you back" as soon as she heard my voice, and I told her that that was unacceptable. That is why they called me rude!! This company is a joke and action needs to be taken against them.
Comcast - DVR Service to Increase for Research!
A recent Comcast customer letter dated August, 2007, states that we will be paying an additional $3.00 per month for High-Definition DVR services. This is NOT an increase for service costs, oh no, but an incurred charge for "increased investments we're [Comcast] making in technology". Comcast means to say that they are charging customers for their own internal Research and Development (R&D). While R&D is inherent in most companies, the cost of R&D comes from a companies baseline running profits and should never be directly incurred on a company's customers. Customers are paying for services they are using NOW, not in the future. While Comcast DVR services are poor, at $10.00 per month, they are barely acceptable; at $13.00 per month, it is no longer of value.
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