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Incompetent Comcast Employers and its independent contractors
I have been battling with Comcast since November 2007 and my issue still has not been resolved. They are falsely charging me for a cable box that I voluntarily gave the Comcast technician and they have even gone so far as to have placed me with a collection agency for something I no longer have in my possession. Now they are threatening to put this on my credit. I have talked to several customer service reps and only one manager. I have had three customer service reps fill out investigation form that continue to get overlooked. I have called the collection agency to dispute the charges and in return has written me a very unpleasant letter stating that I refuse to pay the charges and that my time to make a dispute has passed. The collection agency and Comcast are the most incompetent money hungry, and unprofessional companies I have ever seen. Something needs to be done about this to get this off my credit or prevent it from getting on my credit report. Any suggestions to who I can write to resolve this mess that I am not responsible for?
Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most...
Comcast literally Robbed us blind
Comcast is more than terrible. We ordered their Internet service. After a couple months it stopped working. They had a tech come out to our home who deleted my husband's entire machine and then left. Then we moved, and they had an independent contractor install our cable - he cased our home and burglarized it (he gave us a fake name). Comcast refused to give us the tech name for us to pass along to the police. We had to have them out again when we moved- and the same guy who deleted the machine - drilled holes in our house where he wasn't supposed to, climbed into the attic and put cracks in the ceiling - didn't connect the cable (when he left all but one were not working) - failed to separate the Internet from the cable which caused a short - and they refuse to honor their agreement for giving us a credit. The local guy has lied to us and put remarks in our account so we keep getting rerouted to either him or his supervisor who just basically laugh at us. My husband needs the Internet for his business - and they are the only game in town.
Comcast is horrible - class action lawyers help
I have paid Comcast $240 a month for several years for their so called premium channel package. The service is absolutely horrible. Every single time my son and I have sat down to watch a movie using video on demand we get an error. I’ve customer service for several weeks now. Each time they say “we are experiencing system wide problems.” I would be a willing volunteer as the lead plaintiff if a class action lawyer is willing to take my case. They are ripping consumers off and I’m sick of it as I’m sure many, many others are as well. Class action lawyers please email email@example.com!
Comcast in Reston, Virginia - Lousy service in Harrisburg PA
Scheduled comcast to come to my home for cable installation on 2/16/2008 in Harrisburg PA. Service person came, did a little work, happened to trip the circuit accidently. Lost power in the front living area, he became scared, packed up his tools, scampered to the door stating couldn't do anything else. Not his fault, can't fix it, must leave for another job. No cable, no explaination, no response from the company, but a too bad so sad, can't get back there until 3/1. Comcast sucks in customer service, qualified technicians, ansering their phones. Run to dish network.
Comcast, poor customer service
Scheduled to upgrade my cable TV to include Phone and Internet access...the service man disconnected my phone on FEB 14th and failed to connect service. After many phone calls to the company's contact number 713-341-1000, I became irate due to the fact that this company has no communication skills with it's field staff and do not assist there customers (although I advised them that I needed my local phone for Emergency use)...it was continually difficult to speak to anyone about the initial phone person, each 'supervisor' I spoke to advised me there was nothing they could do...one kept saying "I'm afraid...." at which I advised they should be afraid..if this was the service they provided. In addition to calling the company (at least 4 times) I also emailed the Vice President of Customer Service...who guaranteed 24 hour contact...I received no contact via email or phone. I continually asked the customer service person (supervisors) for the address of the FCC (Federal Communications Commission) and was advised that they do not have that address...that I should look it up on line (I can only presume they assume I have internet...apparently not thru them tho...as they haven't connected me yet). As service providers to my area, I feel they have a certain Monopoly and feel they do not need to provide "good" customer service... The service I have received up to this point is beyond POOR.
Comcast cable just Bites!
Seriously, if there was something better out there...EVERYONE would get it. It's just really sad that we have to deal with *** customer service rep's who have a mean streak a mile wide every day. I realize it must suck to work there for that pay too but suck it up and stop being to friggen angry and taking it out on people who call in. There's always Walmart people!! You could be working there ya know so lighten up! And DO NOT get me started on how rude the contractors are when they are in your home!
I pay $60 a month for cable and received about 75 channels including unwanted shopping channels. Comcast recently removed a substantial number of long time standard watchable channels to its “Digital lineup”. As I was paying for access to these channels...
Comcast in Brookport, Illinois - Poor Customer Service disconnected local line before new svc connected
Requesting a bundle pkg, I took off work for installation, appt set up for bet. 11-2PM on Feb 14, 2008, I arrived home at about 11:10 AM and apparently missed the guy. Called comcast to check, they told me they couldn't tell until after 2PM. Called after 2 and was told 'he' was still in the area, and should be by. NO SHOW. Called to reschedule, was told it would take 2 weeks. Come to find out, my local phone was disconnected on the 14th by comcast....Now i have no local service until they can come back out (the soonest is Feb 25 bt 2-4PM...which means I have to take another day off work)......I called and spoke to 4 diff. people at comcast, requesting a supervisor...to no avail. finally got a voice mail. when no one returned my calls, I called again. Got 'another' Supervisor "Oscar"...who has an Operator ID of TC( (closed parenthesis symbol???- what the *** is that???, and ID with a 'closed parenthesis symbol' get real.....and his Supr/Mgr is IVAN, but IVAN does not have a last name or an Operator ID as he is a manager? and he can't actually take calls or call people back?) I can only assume COMCAST is lucky to have any customers at all...no wonder so many are going to Direct TV, even a small amount of CUSTOMER Service is better than NONE.
Comcast costumer service is a big fat *** joke. I got rid of them purely because everytime I needed something from costumer service- there was this problem, or that problem. Since I have cancelled and moved to DISH network, Ive been in heaven. Even when DISH gave me...
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