Comcast Reviews and Complaints
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13
ISSUES RESOLVED
4K
TOTAL REVIEWS
$970K
CLAIMED LOSSES
$912
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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Comcast, poor customer service
Scheduled to upgrade my cable TV to include Phone and Internet access...the service man disconnected my phone on FEB 14th and failed to connect service. After many phone calls to the company's contact number 713-341-1000, I became irate due to the fact that this company has no communication skills with it's field staff and do not assist there customers (although I advised them that I needed my local phone for Emergency use)...it was continually difficult to speak to anyone about the initial phone person, each 'supervisor' I spoke to advised me there was nothing they could do...one kept saying "I'm afraid...." at which I advised they should be afraid..if this was the service they provided. In addition to calling the company (at least 4 times) I also emailed the Vice President of Customer Service...who guaranteed 24 hour contact...I received no contact via email or phone. I continually asked the customer service person (supervisors) for the address of the FCC (Federal Communications Commission) and was advised that they do not have that address...that I should look it up on line (I can only presume they assume I have internet...apparently not thru them tho...as they haven't connected me yet). As service providers to my area, I feel they have a certain Monopoly and feel they do not need to provide "good" customer service... The service I have received up to this point is beyond POOR.
4 comments
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Review
Service
Loss
$250
Comcast cable just Bites!
Seriously, if there was something better out there...EVERYONE would get it. It's just really sad that we have to deal with *** customer service rep's who have a mean streak a mile wide every day. I realize it must suck to work there for that pay too but suck it up and stop being to friggen angry and taking it out on people who call in. There's always Walmart people!! You could be working there ya know so lighten up! And DO NOT get me started on how rude the contractors are when they are in your home!
2 comments
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Review
I pay $60 a month for cable and received about 75 channels including unwanted shopping channels. Comcast recently removed a substantial number of long time standard watchable channels to its “Digital lineup”. As I was paying for access to these channels...
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4 comments
No, you need 2 contact your states attorney generals office!
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Review
Service
Comcast in Brookport, Illinois - Poor Customer Service disconnected local line before new svc connected
Requesting a bundle pkg, I took off work for installation, appt set up for bet. 11-2PM on Feb 14, 2008, I arrived home at about 11:10 AM and apparently missed the guy. Called comcast to check, they told me they couldn't tell until after 2PM. Called after 2 and was told 'he' was still in the area, and should be by. NO SHOW. Called to reschedule, was told it would take 2 weeks. Come to find out, my local phone was disconnected on the 14th by comcast....Now i have no local service until they can come back out (the soonest is Feb 25 bt 2-4PM...which means I have to take another day off work)......I called and spoke to 4 diff. people at comcast, requesting a supervisor...to no avail. finally got a voice mail. when no one returned my calls, I called again. Got 'another' Supervisor "Oscar"...who has an Operator ID of TC( (closed parenthesis symbol???- what the *** is that???, and ID with a 'closed parenthesis symbol' get real.....and his Supr/Mgr is IVAN, but IVAN does not have a last name or an Operator ID as he is a manager? and he can't actually take calls or call people back?) I can only assume COMCAST is lucky to have any customers at all...no wonder so many are going to Direct TV, even a small amount of CUSTOMER Service is better than NONE.
Comcast costumer service is a big fat *** joke. I got rid of them purely because everytime I needed something from costumer service- there was this problem, or that problem. Since I have cancelled and moved to DISH network, Ive been in heaven. Even when DISH gave me...
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4 comments
whenever I need additional service I find myself waiting on you. I called 4 days ago about an alarm system as was told that someone would call me back. I called back today aft...
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Review
I got the Comcast high speed internet, cable and telephone bundled together. The order went fine. From there it was all downhill. I had more service techs come out than anyone should have. The service was hit and miss. A tech said it was all the stuff running off the...
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6 comments
How did you get out of your contract?? we got our bundle in Nov of 2011 too and are very dissatisfied and want to go back to direct tv bundle.
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Review
I cancelled my Comcast service in October 2007. Between that time and the beginning of February 2008 I received 2 statements showing that I owed money for service dates ocurring after I cancelled. The first time I called Comcast and they said it was a mistake, they...
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Review
Comcast in Marietta, Georgia - Sent to collections
After three days of a simple call to change my service address, I received a automated call from a company hired to intimidate and threaten consumers. They did not know exactly what they wanted from me. Turns out they wanted my equipment. They told me i was a deadbeat and I even though I pay monthly for the equipment, it is comcast's. Once they realized a mistake, told to call comcast. Comcast had no idea that the company existed. I asked to speak to a supervisor, was told "shut your mouth and listen". I never received any calls from supervisor and told none will be available for me. I cancelled my service immediately. My life is 10% happier.
Review
Comcast complaints can be made by calling this number. 1-800-593-9692. This is a number that is sacred to comcast employees, and comcast employees will not give it to you willingly It reached my hands "in error" if I should say. It is funny how you can easily...
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42 comments
I was talked into purchasing a phone line in addition to my business internet in order to save money on the installation and monthly rate. I called to cancel the service but...
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Review
Service
Loss
$80
I was a Direct Sales Installer in Beaverton, Oregon. Complained to Curt Henninger about corruption in my department involving my co-worker, Chris McQuery, our lead, Alan Jost, our supervisor, Don Willis, Don's supervisor, Tim Ream, and Tim's supervisor, Mike...
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16 comments
boy could I tell you stories about NJ , same stuff
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Review
Service
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