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Comcast couldn't care less about customer service

Comcast NJ - The FTC has to end the structure of cable TV. When we don't have enough options, customer service becomes the lowest priority for a company. Such is the cast with Comcast. I scheduled a service call for Sunday, 4/27. Wanted to get a hi-def box installed. I sat home today and waited. My window was 9a - 11a. As it got later and later, I called Comcast and of course they weren't showing I had an appt. The *** phone rep never recorded it. He did, however, make a push to get me to sign up for the bundle package. (I didn't) Wouldn't shut up about it - yet he wasn't competent enough to get my appt. straight. The best part -- the web site features a section from Rick Germano (I think that's the name), who is supposedly SVP of Operations. Nice long letter from this guy bragging about how great the customer service is. They lead you to believe you can email the guy. When you do the automated response is nothing less than patronizing. Comcast = Slime, pondscum, just plain criminals.
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#119119 Review #119119 is a subjective opinion of poster.
Service
Comcast Bundle

Comcast is a Ripoff!

Comcast may have a huge press blitz on regarding their “Big Push” to repair its image, unfortunately other than pay a good PR specialist I don’t think they have done anything to change their monopolistic user unfriendly ways. As a senior citizen I am on a limited income. The only time my TV is on is during football season yet the money grubbing, greedy monopoly that Comcast is insists that I pay over $70 a month just to get ESPN as part of a package that I don’t need any other channels from. These rates recently went up. How about a football package like the hockey package they offer. No. That wouldn’t get as much money into corporate hands. We have to stop this monopoly and call for a cable customer’s bill of rights. We need protection from the constantly increasing rates for decreasing service.
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2 comments
Anonymous
#54183

I agree. Big money for no service and a bad attitude!

PLUS, they charge you a month in advance, then shut you off if you're a minute late paying. I will not pay in advance for service. The bill is NEVER the same from month to month. They nickle and dime you to death too.

I shut Comcast off and am going back to Verizon and DirecTV.

Coprporate greed in this country is what is causing the bad economy. Consumers need to stand up for good old fashioned SERVICE and VALUE.

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Anonymous
#9907

I will be happy to share the feedback regarding price. We would like to see what we can do regarding your price. We have many programs that can help. Please send us an email with the account information.

Frank Eliason

Comcast

We_Can_Help@cable.comcast.com

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#119037 Review #119037 is a subjective opinion of poster.
Service
Comcast Tv Package

Comcast in Matthews, North Carolina - Comast P2P

I ve been reading on the contraversy about Comcast blocking or limiting bandwidth to end-users. I have been an avid gamer usually running 3-4 xboxs @ the same time for hours on end. Occationally using itunes for music or movies. With uniterupted ups or downs. But for the past week I have been using a p2p network tryn to obtain certain files for my childrens psp. Usually average files size 700mb. Xbox live HD movie file size average 1-6 gig. Now ask why is it I can DL files from Xbox live with no interuptions with the file size 5 times the size of p2p uninterupted. But it takes me all day to DL file from p2p? I usually have to unplug my modem and reset it to restart the DL from p2p. HUH. I did several test. I purchased 3 HD movies via xbl. No prroblem. Stay connected. I found some more misc. File 5 times less the file size of the Hd movies and every 150mb I had to reset Modem. WHY. I wasn't a believer but now I'm starting to think something otherwise.
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#118719 Review #118719 is a subjective opinion of poster.
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$80

Comcast

When Comcast 1st took over my area there were alot of issue with internet connections after trying 2 cable modems with my accnt they then said we need to send a tech out when the tech came he tested the modem and found it was getting a bad signal so he had put a test modem on the accnt after he did that and called in the test modem he still didnt get a good signal when he called back in he was on speaker phone and i heard them day that there were 3 modems active on the accnt meaning they did not release the other modems out of there system after they had released the other modems the test modem sync up and was pulling a good signal the tech had said we need to replace your modem I questioned it becasue I knew that they didnt release the modems on there end we ended up buying a modem from Comcast and the tech hooked it up 40.00 for the modem I know in this area they took on something like 400,000 new customers and i know i was not the only one that had to buy a new modem alot of residental and commercial accnts had to buy a new modem it just doesnt seem right when you have a cable modem that is working fine and then all of a sudden doesnt and the only HSI cable provider telling you your going to new modem I belive they had flashed or blocked the modems from reciveing a good signal to be able to make a quick buck you can do the math for self even if 20,000 people out of 400k had to buy new modem thats like 800,000.00 nice chunk of cash I would like to see the numbers on how many people they told they new a new modem and how many people went ahead and bought one from comcast and comcast has now said that they dont sell modems anymore they only rent ? And I have to say Insight's service was way better we still have issues with our internet but they dont care about us consumers becasue they know they have the market in my area comcast better get on the ball and provide the best service we ever had
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#118208 Review #118208 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Chicago, Illinois - Did Not Listen...Paying for wireless services that is not connected

If by writing this letter, I could receive better services and the answer to my question, a better customer service is what Comcast need to provide. My name is Beverly Walker of Chicago, Illinois. Please re-evaluate my account with Comcast. I needed someone to listen to me. I needed someone to understand. 1 - I order Comcast wireless services. 2 - I was never connected. 3 - I should not have to pay for wireless service that was never connected. On February 9, 2008, I talked to a representative. He tried to walk me through the connection process. It was not completed because I had the Wi-Fi connection. The agent I spoke with knew that I was not connected and so nothing was done since then. But, I did receive a bill for services I never used. I am very upset by Comcast reaction and most of all "why are you charging me?" Your record shows that my service was never connect so why am I being billed. Businesses should not charged people for services that were never received. I don't understand. Please review my account. Your people need to understand also that people do not want or need to pay for services they do not receive.
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#118085 Review #118085 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$31

Comcast in Chicago, Illinois - Bad Service

comcast cable company is ripping consumers off with high prices for bad service and sometime no service but they still want you to pay. I's not right that this company is taking consumers money and they're giving bad service every time you pay your bill it keeps going up the representatives don't tell you exactly what you're paying for and when you call to fine out what can be done to solve you issue then you're getting the run a round. Somethong need to be done about how the public is treated by this company.
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#117657 Review #117657 is a subjective opinion of poster.

Pleased with comcast

I've read where people aren't happy with comcast.internet or hd tv. I have to say that they have been more then willing to help me when I had a problem. They rewired my whole house and had techs here untill my problem was fixed. Every company has it's bad days ,but I'm very satisfied with my comcast and I have triple play, so there's alot that can go wrong. I hope the people that have a problem get them resolved, but as for me I like my comcast. thx ED taynpor in new jersey
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Anonymous
#8156

thank you for taking the time to post something nice ED.

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#117653 Review #117653 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Bridgewater Township, New Jersey - Analog channel cut-offs without refunds.

The all-digital television is not supposed to start for real until Feb. 2009 but Comcast recently shut down four channels. When I spoke to a cust. service (???) rep, she read from a script...blah, blah with no apologies. She said they're discussing(!!) possible refunds. If they thought I'd rent the converter box from them they were sadly mistaken. The rep also led me to believe they were planning to cut off more channels...all before the official date of Feb. 2009. Their high-handed arrogance is astounding! If I could switch to another provider I surely would.
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Anonymous
#23241

First of all Comcast is still delivering an analog signal to it's customers. We need to read and educate ourselves on the process and therefor it will be easier to understand.

They are simply migrating some channels into digital. No other cable company does this.....you need a box on every tv with other companies

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#117290 Review #117290 is a subjective opinion of poster.

I've had it with Comcast

I have been a loyal Comcast customer for years and recently they have been mailing me and sending sales people to my door telling me that I had to switch my Comcast phone service to digital before April 15th 2008 or my phone service would be discontinued. So I agreed to have it done after a sales person came to my home for the 5th time and she told me that it would be an easy switch over and I would keep my current phone number...So she set up a date to have it switched over and the independent contractor who didn't speak English very well comes to my house to do the work on a Friday and after he left I could only make out going calls and could not receive incoming calls. I called customer service and they tried for 2 days to fix the problem over the phone. Finally they sent out another independent contractor who couldn't speak good English and he fixed the problem and told me that I had a new phone number, I told him that the sale s person told me that I would keep my old number and he told me to call customer service and they told me that I could not get my old number back. I told them to come take the phone out because at that point I was very dissatisfied and stressed out over the whole situation. Customer service sent out another independent contractor to my home and he disconnected my phone and dissconnect my ethernet plug to my computer for some strange reason. And it took me an hour to figure the problem out so I could get back online. I called verizon the next day and they sent a verizon employee to my home who was an American citizen and he was very pleasant and hooked my phone service up in 30 minutes and now I am switching my internet and cable TV over to verizon. The word comcast will never be spoken in my home again I forbid it.
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#117104 Review #117104 is a subjective opinion of poster.

After Comcast took over our internet, cable and phone last month (due to a buy-out of Insight Communications), we lost our phone for 4 days. We have 2 lines and the first line (our main line) was not ported over. It took them 4 days to tell us what had happened and fix...
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Anonymous
#823122

I wrote this letter to Chairman of the Board at Comcast- Mr. Arthur R.

Block

Mr. Block,

I live in Indiana and have been a customer of your for over 20 years, as has my 87 year old mother-in-law. Recently her cable went out due to a storm. The technician who came to fix it said she needed to have a new box, but it would be free.

They put in the new box and left. Without her knowledge, much less consent, her ATT telephone number that she has had for over 60 years was dropped and she was assigned a new number associated with Comcast. I have been on the phone ALL DAY trying to un-do what your employee did.!!! I have spoken to more people and explained this more times than I should have to!!

I have been transferred to every department, miss directed several times, disconnected three times ( was called back once) was told by your employee that he ( Abner emp. ID # BP-acaya001) would call me back in 1 to 2 hours and never did. I also spoke with a supervisor, Guevara Rosquites, who couldn’t help me either. After waiting the almost 3 hours for the call, I spent another hour on the phone waiting for them to connect her line with original number - put on hold again for 30 minutes and disconnected with no call back!!

I was not accepting the 3 to 5 days to reinstate her old phone number and was allowed to hold while they connected the line, which still hasn’t happened, then disconnected again!!!! Other names of people I spoke to; Raven, James and Andrea in activation department. Nobody offered me a “ticket #” or any real customer service!!! Honestly, I have spent more than 7 hours today on the phone!!

THAT in itself is unacceptable!!! Also unacceptable is an 87 year old women having her phone number of 60 years dumped in the time it took to install a new cable box!!!

It appears to me that they have taken advantage of an elderly women!!

I also want to report that Abner, emp. ID # BP-acaya001 made an extremely unprofessional and inappropriate comment.

When I asked to speak to a supervisor Abner told me “he” would be with me in a minute. While I was waiting and explaining the situation, Abner then said “she” referring to the supervisor. I questioned him and said, I thought you said “he” - who will I be talking to, a “he” or a “she”…. he replied with a slight giggle… “both, he is ***”!!!

I was totally shocked and disturbed!!!! That is a call I hope was recorded!!!!

Since I got nowhere clicking on the “contact us” tab on your online website ( you should try it- a complete run-around, just like my phone conversations!!), please forward this letter to Tom Karinshak, Senior Vice President of Customer Experience at Comcast and Mr. Brian Roberts, CEO of Comcast. I am filing a complaint with the State via Senator Merritt and http://www.in.gov/iurc/files/IURC_-_Electronic_Complaint_Form.htm.

Just for starters… I will also contact the news media about this.

Please resolve this issue IMMEDIATELY!!!!!!! One angry customer,

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#116656 Review #116656 is a subjective opinion of poster.
Loss
$360