Comcast Reviews and Complaints
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13
ISSUES RESOLVED
4K
TOTAL REVIEWS
$970K
CLAIMED LOSSES
$912
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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- Latest review first
- Most helpful reviews first
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Comcast in Latrobe, Pennsylvania - Overbilling-Contractor error
Comcast never shut my svc off at my old apt. Took them 3 wks to install at new place. Told me they never received a cancellation. Without cable for 1 month, charge me a old place because they never shut off svc. then tell me I am late & charge fee for new address. Send an independent contractor which I asked them NOT to do, didn't even have his own drill, borrowed mine, did a *** job, then drilled through my new carpet, and snagged it & put a run the whole length of the carpet. Then after I complain, they send another "contractor" to finish the job half- assed, drill through walls, because they don't want to run the cable outside along the house in the cold. Then they tell me I can't have my credits on my new bill, because I owe for 2 months of svc they forgot 2 shut off at the old place! They are ***-artists, & extortionists. And on top of that, the svc they installed doesn't even work right, & I have asked them to come fix it twice.
Review
Comcast sucks!
Comcast took over local Insight services. Immediately they throttled the bandwith. I had a steady 10 meg download and now it is a 3.5 meg. My emails resulted in the same usless dribble about how it was my equipment that was actually checked by Insight technicians 3 days before the switch and everything was fine. Now they offer Speedboost to increase your speed for a extra fee. *** money hungry conglomerate that does not care about anything but making big business money. They can go *** down a rathole for all I care. Boycott and find another service! There are many to choose from.
1 comment
Review
Incompetent Comcast Employers and its independent contractors
I have been battling with Comcast since November 2007 and my issue still has not been resolved. They are falsely charging me for a cable box that I voluntarily gave the Comcast technician and they have even gone so far as to have placed me with a collection agency for something I no longer have in my possession. Now they are threatening to put this on my credit. I have talked to several customer service reps and only one manager. I have had three customer service reps fill out investigation form that continue to get overlooked. I have called the collection agency to dispute the charges and in return has written me a very unpleasant letter stating that I refuse to pay the charges and that my time to make a dispute has passed. The collection agency and Comcast are the most incompetent money hungry, and unprofessional companies I have ever seen. Something needs to be done about this to get this off my credit or prevent it from getting on my credit report. Any suggestions to who I can write to resolve this mess that I am not responsible for?
1 comment
Review
Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most...
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164 comments
since november of 2012 my cable internet has been ***. I call comcast every week and they send out a tech,tech can't figure out what the problem is....it is NOT my house nor t...
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Review
Service
Comcast literally Robbed us blind
Comcast is more than terrible. We ordered their Internet service. After a couple months it stopped working. They had a tech come out to our home who deleted my husband's entire machine and then left. Then we moved, and they had an independent contractor install our cable - he cased our home and burglarized it (he gave us a fake name). Comcast refused to give us the tech name for us to pass along to the police. We had to have them out again when we moved- and the same guy who deleted the machine - drilled holes in our house where he wasn't supposed to, climbed into the attic and put cracks in the ceiling - didn't connect the cable (when he left all but one were not working) - failed to separate the Internet from the cable which caused a short - and they refuse to honor their agreement for giving us a credit. The local guy has lied to us and put remarks in our account so we keep getting rerouted to either him or his supervisor who just basically laugh at us. My husband needs the Internet for his business - and they are the only game in town.
6 comments
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Review
Service
Comcast is horrible - class action lawyers help
I have paid Comcast $240 a month for several years for their so called premium channel package. The service is absolutely horrible. Every single time my son and I have sat down to watch a movie using video on demand we get an error. I’ve customer service for several weeks now. Each time they say “we are experiencing system wide problems.” I would be a willing volunteer as the lead plaintiff if a class action lawyer is willing to take my case. They are ripping consumers off and I’m sick of it as I’m sure many, many others are as well. Class action lawyers please email joseph_freedman@yahoo.com!
Review
Loss
$6
Comcast in Reston, Virginia - Lousy service in Harrisburg PA
Scheduled comcast to come to my home for cable installation on 2/16/2008 in Harrisburg PA. Service person came, did a little work, happened to trip the circuit accidently. Lost power in the front living area, he became scared, packed up his tools, scampered to the door stating couldn't do anything else. Not his fault, can't fix it, must leave for another job. No cable, no explaination, no response from the company, but a too bad so sad, can't get back there until 3/1. Comcast sucks in customer service, qualified technicians, ansering their phones. Run to dish network.
Review
Comcast, poor customer service
Scheduled to upgrade my cable TV to include Phone and Internet access...the service man disconnected my phone on FEB 14th and failed to connect service. After many phone calls to the company's contact number 713-341-1000, I became irate due to the fact that this company has no communication skills with it's field staff and do not assist there customers (although I advised them that I needed my local phone for Emergency use)...it was continually difficult to speak to anyone about the initial phone person, each 'supervisor' I spoke to advised me there was nothing they could do...one kept saying "I'm afraid...." at which I advised they should be afraid..if this was the service they provided. In addition to calling the company (at least 4 times) I also emailed the Vice President of Customer Service...who guaranteed 24 hour contact...I received no contact via email or phone. I continually asked the customer service person (supervisors) for the address of the FCC (Federal Communications Commission) and was advised that they do not have that address...that I should look it up on line (I can only presume they assume I have internet...apparently not thru them tho...as they haven't connected me yet). As service providers to my area, I feel they have a certain Monopoly and feel they do not need to provide "good" customer service... The service I have received up to this point is beyond POOR.
4 comments
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Review
Service
Loss
$250
Comcast cable just Bites!
Seriously, if there was something better out there...EVERYONE would get it. It's just really sad that we have to deal with *** customer service rep's who have a mean streak a mile wide every day. I realize it must suck to work there for that pay too but suck it up and stop being to friggen angry and taking it out on people who call in. There's always Walmart people!! You could be working there ya know so lighten up! And DO NOT get me started on how rude the contractors are when they are in your home!
2 comments
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Review
I pay $60 a month for cable and received about 75 channels including unwanted shopping channels. Comcast recently removed a substantial number of long time standard watchable channels to its “Digital lineup”. As I was paying for access to these channels...
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4 comments
No, you need 2 contact your states attorney generals office!
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Review
Service
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