Frog P
map-marker Richmond, Virginia

Comcast Customer Service Is Awful

January 15, 2012 6:24PM

Having no telephone or internet service, at 6:24PM I contacted Comcast at 804.743.1150 and spoke with Mat. After numerous attempts of resetting my modem Mat determined that he was unable to connect with the modem and it was defective. Mat decided to send me a replacement modem. Since the next day was the Martin Luther King holiday, he said the modem would be sent on Tuesday, January 17, by mail and I should receive it by eh end of the week. Mat provided an order ID number of 3813****. Mat said to contact Comcast upon receipt of the modem and they would activate it.

January 22, 2012

I called Comcast from my vehicle using my cell phone and talked with a man whose name I do not record. I explained I had contacted Comcast on January 15, and they were sending me a replacement modem which should have been received January 21. He checked my records and said a device was sent to me on January 7 and UPS noted it was delivered and left on my porch on January 11. I told him I was sure I had called Comcast on January 15 rather than January 7 – yet agreed to check the porch and bushes adjacent to the porch and call back if I could not locate the package.

I called back and spoke with Mat – the same Mat who I spoke with on January 15. Mat received my records and discovered that the order the previous man had discussed with me was placed on January 7, 2011 not 2012. Mat confirmed I spoke with him on January 15, 2012, that the modem had been shipped, and asked that I wait a couple of days to see if it arrives.

January 24, 2012 5:45PM

I called and spoke with Michael. Michael said to wait until Friday, January 27 to see if the modem is received. He said Comcast would not initiate a trace until 10 business days after the modem was shipped.

January 27, 2012 5:26PM – 5:45PM (19 minutes)

I called Comcast and spoke with Sandra. I provided the order number of 3813****. After 10 minutes Sandra stated she was unable to locate the order. She did see an order for January 7, 2011. Sandra asked me what kind of modem I was supposed to receive. I told her the same type I currently have. I commented that Comcast provided my current modem and she should have a record of the type of modem I have and know what type to send me. After an additional wait Sandra commented that she had spoken with her supervisor and I would receive my modem Tuesday or Wednesday of the following week. I asked if she could determine when my original order was shipped and she could not. She said they were going to do a UPS rush track order. I told her Mat stated the modem was being sent by U S Mail. She said they do not send modems by mail. I told Sandra I doubted I would receive the modem on Tuesday or Wednesday but I would wait and see.

January 27, 2012 7:45PM

Sandra called and told me I have to do an E911 verification before the modem could be shipped. She said the E 911 verification should have been done on January 15, prior to the modem being shipped. Sandra connected me with "Astonish" to verify changing my telephone service to Xfinity. I told the "Astonish" lady I already had Xfinity and asked why I had to confirm changing my service to a service I already had. She said I needed to talk to Comcast. I did not complete the transaction.

January 27, 2012 8:27PM

Sandra called me again asking if I completed the verification. I discussed with her my conversation with "Astonish". I told Sandra that Mat and Michael had told me one thing and now she was telling me something else – I did not know who was right. She said she was following procedures for EMTA and the procedure was to go through the E911 verification in order to process the order or the modem could not be shipped. I told her I planned to escalate this issue with Comcast.

View full review
Anonymous
map-marker Palo Alto, California

Comcast sucks lousy service!!!!

Lousy service....I was waitng for technician to come install never came...called and was scheduled the the day that I did not even agree on ...... I am cancelling the service right now before I even start with them...... I should have read comments about this company before I even called them. I been on hold over the phone for nearly an hour.......my issues were never resolved.I thought it is service oriented? nope..it is at there own terms not the customer!!!! and to think we are a paying customers ... we should be getting our money's worth!
View full review
Anonymous
map-marker Fort Wayne, Indiana

Customer Service is terrible

So I called and made an appointment for trouble and was informed it would be three weeks. My girlfriend called the same time I did to get new service, and someone was there the same day. Once you are a customer, they could care less about you. I am not making a judge on once instance, I have had trouble for years. I have dropped service and my hope is that the new provider we have will run Comcast out of town. I strongely advise anyone thinking of using Comcast to check around and be sure it is your only choice.
View full review
1 comment
Guest

I used to be a CAE at Lynnwood,WA Tech Repair call center. Comcast Cares Day is a joke.

You had to use a vacation day to participate in the HARD PHYSICAL LABOR VOLUNTEER SERVICE DAY.

Comcast Cares...but not much.

Comcast Cares...about $$$. If you want discounts call the 800 phone number and ask for the retention department.

audrey s Kcy
map-marker Renton, Washington

Don't change from Vonage to comcast!

I was approached by Comcast to bundle my phone from Vonage....big mistake. My outbound caller ID has never worked. I am either - unknown, my phone number or Washington. I have made countless long calls to Comcast trying to get this fixed. I just found out that they are saying it is not Comcast but the other carrier's problem. My problem is that these calls are local and international calls with the same problem. So is every carrier the problem except Comcast? The last agent I spoke to gave me her name, Heidi and extension 291****. Big surprise...the agent's number just rings and rings....no one ever answers the line. Tonight I was told that they can't get a supervisor or anyone to talk to me and that a ticket can't be opened to address the problem... So much for customer service. If you have vonage...stay with them!
View full review
Anonymous
map-marker Golden, Colorado

Comcast has unfair billing practices

Comcast seems to think they can charge whatever they want. We pay our bill online and usually within 7 -10 days of the due date. We pay what their site tells us is owed up to that due date being that the new charges are due the following month. If you pay your bill every month how can they say you are two months worth charges behind on your bill? Yes we do pay a little late every month because that's the way the pay check rolls but if you pay every month how can you be behind by 2 months worth of payments. It doesn't make any sense to me especially if you pay what their website says was due on that month's due date. How can they get away with charging this way what makes it ok to overcharge customers when their bill is paid every month.
View full review
Loss:
$256
10 comments
Blanton Qrk

I had been a customer for many years with Comcast. I asked them to transfer my service to a new address, a week in advance because I was in process of moving.

On the date that the technician was to come out he was a" no show". I called to find out why and was informed that I needed to contact comcast on that following Monday during business hours. I called that Monday, none of the customer service rep's knew why I was calling, I explained to them what had happened and again why I was calling I had been told to speak to a Representative in billing. Still not understanding the call they ordered another day for a technician to come out.

The day In question still a "no show", no one came out to connect my service and again I made another call, only this time, I'm told that my contract had ended and I needed to update it in order for them to transfer my service which now is 10 days from the date they supposed to have came. What? You just got paid, so what are you saying? Again, I've called and so they're saying this time I owed a full month payment and I asked them didn't they get paid already, because my payment date is from June 28-July 28th, and I asked for service to be transferred on July 1st.

They had just received a payment on June 16th, so what was the problem? No one could fully make sense of what was going on. I needed phone and internet service immediately! I was told that my contract with comcast had expired, so I took a promotion with AT&T the next day.

July 10th. After doing this someone called from Philadelphia (Comcast Representative) asking what was going on because they where trying to understand the calls and exactly what happened, and I explained that I had been told by Comcast that I no longer had service with Comcast it had expired and that I needed to have renewed my contract before it could be transferred, I said to them I thought that I was under a new contract but was informed by one of the team members that every thing had expired. I asked why hadn't I been informed she said she didn't know. I said the *** with Comcast, next day I called At&t concerning their service, made arrangements for them to come out and service me.

Comcast called back, they then wanted to give me their service with a great promotion package, that I couldn't except because I had already took one from At&t the day before Comcast second call and I informed them that I was under contract. Within the billing period Comcast took funds out of my bank account saying that I owed them. The dates of service was from June 28 through July 12 when they officially closed out my account all the while I had been told it had expired on June 30th. I made another call asking Comcast where did the funds go where was it applied because when one get services from them they charge two months payments in advance.

I was told I had to pay for equipment that I had been paying on every month while using their service. I continuously questioned them about the advanced months payment they had taken from me during my initial first contract. No one would answer that question. They tried to charge me with their equipment but I told them I had taken the modem and internet box back to a Comcast store, gave them the receipt number so that I had proof that the equipment had been returned.

So why am I still having to pay? They're saying that it was me that terminated my agreement with them. I didn't! Now, two years later I'm getting calls from a collection company saying I owe Comcast a full month payment.

I said I owe no such thing! Comcast has lost their integrity, they cheat and they lie! I'm speaking with an attorney. I'm writing to my congressman and to the Attorney General.

I can't afford this, I'm a senior and I pay my debts and I will not be cheated by Comcast or any other creditors! ENS

Cristo Eec

Comcast has no program in the way of price reduction for what they claim is your monthly billing. AT&T bought comcast is just as bad.

I have had screaming match with both company's. Only after getting some tec help to replace the boxes in my house that I found that Comcast was charging me $130.00 for------my home phone. and all the while AT&T was charging me $130.00 more for the same thing.

They both are just plain bad. Try calling them and you will see

Guest

the problem with Comcast is they simply don't have enough competition .I live in a area with no Verizone Fios and the trees in my yard are too high for Directtv(Ive tried!)

So what choices do I have ? None.

Im hoping there will be companies down the road that can stream from the internet tv,phone,etc. That day is coming.I just hope some other companies come to the fore.

Guest

That is funny. These people are incredulous.

They tell you to pay the minimum past due and we bill a month of advance. It doesn't take a rocket scientist to figure out they are not paying.

Then they yell at us cause they are irresponsible for not paying, like we owe them. I wish we had a shut up button for them.

Guest

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same". It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them.

Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Ginsburg v. Comcast Corporation et al, case number 2:11-cv-01959 western washington district court and king county (WA) superior court case #11-2-3****-* If you search king county (WA) superior court records Comcast is being sued for not paying unemployment taxes they owe to employment security department :upset

Guest

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do. Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Ginsburg v. Comcast Corporation et al, case number 2:11-cv-01959 western washington district court and king county (WA) superior court case #11-2-34***-*

If you search king county (WA) superior court records Comcast is being sued for not paying unemployment taxes they owe to employment security department

Guest

pay your bills each month on time and stop complaining. Remember this is a luxury, not a necessity and if you can't pay your bills each month then you should not have it!!!!

Guest
reply icon Replying to comment of Guest-401160

Who asked you a *** thing

Guest

Plain and simple, Customers need to form a class action against Comcast(now Xfinity)for,

*

A- Price gouging.

*

B- Unfair business practices.

*

C- Lying to customers (Bait & Switch tactics).

*

D- Fraudulent Billing Practices.

*

E- Changing customers packages and rates without notifying customers in advance.

*

*** Forcing customers to rent equipment that they don't really need or want just to raise the customers monthly bill for service.

*

G- Forcing customers to upgrade to a higher prices service and threatening to cut service or take away features if they refuse to upgrade.

*

H- False advertising.

*

There you have it folks, 8 good and valid reasons for a class action against Comcast.

The problem is for some reason people are afraid of forming a class action against this company...

Guest

For one you pay your bills LATE. When you pay them late they're calculating the outstanding balance owed for the previous month plus the amount for the upcoming month. 1 month+1 month=2 months.

View more comments (9)
Anonymous
map-marker Boulder, Colorado

Cancel comcast! Get Netflix & Hulu

they took $314 from my checking account when I only owed $150. I cancelled comcast and got netflix and hulu. I watch the news online I am so happy I cancelled comcast, netflix is great and only $8 a month, I got internet through quest/ century link and its way faster and never freezes for $35/month. Everyone should cancel comcast! I also only pay $8 a month for hulu and cut my bill $100 a month. Comcast is old and outdated form of entertainment. I will never do business w/ comcast again! yay! there are finally other options to comcast!
View full review
cocoablini
map-marker Castro Valley, California

Comcast throttling algo is written by 2 year olds

So, I was watching a Youtube video and Comcast blows up my connection and stops it cold ofr 5 minutes. JUST YOUTUBE. I am not downloading movies or anything exciting. And netflix is getting blackballed by the carrier and my connection is often horked to Netflix because comcast is trying to pimp their crummy XFinity deal. YOU SUCK COMCAST. And then of course HULU comes in fine because the studios have a great deal. Comcast's throttler is just punishing people who are doing legal streaming because they want us to watch their garbage Xfinity. And I PAY 70 bucks a month for rate limited internet? Who do these guys think they are???
View full review
Loss:
$70
2 comments
Kjersti Ziv

This System screwed up this complaint is for hhGreg

Kjersti Ziv

Made several huge purchases with the Monroeville, Pennsylvania newly opened store. They had great pricing and were willing to bend that good pricing even furlther just to get the sales number.

How ever deliver was terrible damaged door way of home and pryed floorboard off in attempt to get it in. Promised to take care of it. Nothing happened. I have been placed on hold by Asia a rude rep who had me on hold for close to two hours.

At first the manager was busy with a nother customer then after I asked for her name placed me back on hold again. I am on hold as I type this complaint. The Whirlpool range we purchased in May of 2011 has only worked one time. The oven will glow but not light.

Kelsy the manager has given us the supreme run around. The customer is horindous. We purchased top line product and we did great pricing but the customer service after the sale is the worse. The corporate office is not much better in assisting a customer.

I have listened for hours how great hhGreg is, they started their business in 1955 in Indianopolis and the hype goes on. However these people new a rude awakening. They will treat you terribly. By the way I am still on hold.

The most important thing to hhGreg is the sale. Anyuthing after that let the chips fall where they may. A refund or exchange is not something they want to deal with. You being pleased with the sale is not something they are concerned about.

Well HH and Fancy you guys are to be ashamed of yourselves. Trying to get the range serviced. The high end miocrowave we had installed stays on until unplugged. If you purchase from them good luck.

Buy the warranty, you'll still argue with them but at least perhaps you can take them to court or something. May as well have brou ght it off a guy on the corner in New York. I believe I would have had a better chance of getting my money back or at least have his cousin Vetto come out and fix it.

I guess to summarize. BUYER BEWARE!

View more comments (1)
Anonymous
map-marker Gurnee, Illinois

Comcast Customer Service Sucks!!!!!!!!!!!

Last year I moved 1 mile. I called Comcast to move my service. They screwed up my order and I lost my phone numbers. It took about 12 phone calls and 4 hours out of my life to resolve it. Now, I'm getting ready to move again. I called Comcast to move my service. The guy on the phone did not give me confidence so I called back. Sure enough, they didn't have it right. Of course, the second CSR needed to transfer me to someone else and I got disconnected. I called back again and got transferred again. This time the person I was transferred to said I was out of her region. She gave me another number to call. I called that number and they had to transfer me to someone else. That person gave me a different number to call (he would not transfer me) and I got a recording that said I needed to call back during business hours. I spent 4 hours last year on this problem and today I've spent an hour and a half and the problem still isn't resolved. I'm going back to AT&T!!!!
View full review
Anonymous
map-marker Atlanta, Georgia

Comcast Needs a Make Over

It is May 20, ever since March 28, with the new improved changeover, my cable TV service has been intermittently malfunctioning. I have spent 20 + hours on the telephone with "customer service", which is a misnomer. Isn't that when service is provided to the customer? And now they want me to pay $49 for a technician to come out. My TV service was fine before the "new equipment". Why should I have to pay. And the attitudes of the representatives, most are snotty, arrogant, and got ya by the ba**s. Know what I mean? Considering canning it all together.
View full review
1 comment
Guest

I used to be a CAE at Lynnwood,WA Tech Repair call center. Comcast Cares Day is a joke.

You had to use a vacation day to participate in the HARD PHYSICAL LABOR VOLUNTEER SERVICE DAY.

Comcast Cares...but not much.

Comcast Cares...about $$$. If you want discounts call the 800 phone number and ask for the retention department.

Anonymous
map-marker Washington, District Of Columbia

Comcast Bate & Switch

I called Comcast to see what could be done about my monthly bill - its up to $171 - for the basic, Triple Play. The customer rep Roel on the "Online Chat" venue, was very friendly, and asked if I could wait a few minutes while pulled my account and checked available deals. After quite some time, he returned stating he had found a Triple Play deal for $99/mo + $7/mo equipment, charge for a year and asked if that would be OK? I said yes, and asked what needed to be done to sign up. He said nothing, that he could take care of it in a few minutes, would I like to wait? So, as I waited - again for quite awhile - he processed the order. He then came back on line and said he had something to tell me. That when he went to sign me up, he had been told the deal was no longer available, but that there was another deal $104 +$7/mo. My response was no. That he had offered me a deal at a specific price, and that I had accepted. Anything different was Bate and Switch. There's an underlying principal of integrity, or lack thereof. Cable companies are notorious for nickel and diming their customers, and this was no different. He made me an offer, I accepted and then he rescinded - offering me a new, more expensive deal.
View full review
1 comment
Guest

Seems to be a part of their "productivity" improvement in the Online Customer Service Dept.

Same thing happened when we tried to order the triple play.....told me the offer had expired at the same time I was reading the offer on the Comcast Website. It even said that the offer would expire....two weeks from the day I was talking to them.

Do yourself a favor and take your bill to the local Comcast Xfinity Store and they will not only honor the deal that you paid for but will give you a store discount. It seems that all the online offers can be beat by store offers and the CS people in the stores are great to work with, aren't trying to scam people.

Jennygirl
map-marker Bothell, Washington

Comcast, once merged with Xfinity turned RUDE and UNAPPRECIATIVE.

Been paying my cable/internet bill dutifully and respectfully for TEN years. Once Xfinity got in, I noticed the agents are rude, NEVER looking for a deal for you like they used to, (my cable/intenet bill is the highest bill in my month, like many and I EXPECT to be treated GREAT and even offered deals as a loyal customer.) One Saturday recently, the telvisions shut off through the house, my husband's in the middle of watching his golf. I call Comcast and the *** on the other line starts talking to me like I'm the *** of the earth. He tells me I can pay him 240.00 right that minute with my credit card, including the disconnect fee or I can get over it (refusing to remove the fee!)! He goes on to tell me it isn't their "job" to inform us, the customers, that their "billing cycle" changed to the thirteenth and on and on. WHAT IS THIS ALL ABOUT? They already get a hundred and eighty bucks a month for a hundred channels they "bundle" at us we don't want! Ever since? They've treated us horrible! We were shut off again the other day, we are being harrassed. Another fifty free bucks for BIG FAT COMCAST from the working family! I'm contacting my Attourney General, and the B.B.B. WE HAVE TO FIGHT. Please write you attourney general's in your states.
View full review
Loss:
$180
1 comment
Guest

Comcast is not full of rude and unappreciative people.

NOT SAYING YOU WERE RUDE IN YOUR DEALINGS WITH THEM, but let me approach this as to how most customer complaints go:

I am sorry to hear YOU are having problems, I've found that if you get someone you cannot hear/understand/isn't helpful, all you need to do is 2 simple things: ONE: Get your mind right and lower your voice, or TWO: ask for another rep.

YOU are the one calling because you have a problem. That is going to show at the very least, in your patience. You may not be aware, but it may be showing in the terseness of your delivery, or in the inflection in your voice.

My own experiences are these, and they are tried and true with Comcast especially. I have full cable. When the rates start to go up, I call them.

I tell them I am considering going with DirectTV, which is heavily used in my area, and show them I am knowledgeable by quoting the recent prices DirectTV wants to charge me as a first time customer. If you do your research you'll see that DirectTV is very competitive.

Personally, I like being comfortable with the Comcast system so it would take quite a bit to get me to switch, but I have never had to actually do it because comcast ALWAYS ALWAYS ALWAYS lowers my price to stay competitive.

Sweet before Sour: Compliment the company for something they do well, then place your ultimatum in a way that isn't rude.

Comcast is a good company, they are just like everyone else. They want your money.

Other people have a bad day too... just chill out and tell them you'd rather not switch. I have never had to, even though at times my intent was leaning to do so.

Blessings to your day JennyGirl

NSnebold S
map-marker San Rafael, California

COMCAST HIT AND RUN!

On Jan 22, a Comcast driver hit our family vehicle, then drove away from the scene without leaving any information! I had an investigation done by the CAlifornia Highway Patrol, and he found a witness...yep thats right, a PG&E driver saw him do it! Now, they say because my car is too old, they wont fix it...nor pay for the rental car that we were forced to have because the car was undrivable... We dont want miracles, only for our car to be restored to the condition that it was in prior to their driver smashing it! My next step...suing Comcast for the damage, my expenses, and my time!
View full review
Loss:
$3500
1 comment
Guest

I know who did it

Anonymous
map-marker Seaford, Delaware

I need to escape Comcast's Customer Service

Experience with Comcast's customer service, has led me to issue some sage advice to the public. Escape from them and sign up with other companies to service your TV and/or computer. I realized yesterday that my mental ability to deal with them was deteriorating when I made the decision September 7th to NOT call Comcast for the entire month of September. I desperately needed a break. Yes, as a good paying customer all these years, my billing got all messed up and I have been trying to resolve it since July 2011. It all started in May 2011 when speaking to a customer service representative about a TV issue. I was shocked when HE (didn't get his name) let me know that he discovered that Comcast had been overcharging me since January 2011. He quickly figured out credits due me. I was very happy. Then at the end of June 2011 I made the fatal error of wanting to pay all my bills online. I put my Comcast payment in for July. Mid-July I called because of a TV problem and was surprised to learn that my July payment was in arrears with a late charge and returned check fee. I immediately called the billing department, waiting on hold for quite some time. I spoke to a representative who told me that if your bank doesn't accept the check payment, there is a hefty return fee along with the late fee. I asked to speak to a supervisor upon which I gave her my confirmation number for the transaction. After being on hold, she returned letting me know that I had put in the incorrect information so the check was rejected by Comcast, hence the late fee and returned check charge. It had never even gotten to my bank. She mentioned that the transaction number isn't an indication of anything but she was able to look it up. She was kind enough to *** the charges and the payment was put back through and she verified it was all okay. I called back at the end of July and was amazed to find out that I owed the same payment with additional late charges and check return fees. On hold again, and after speaking to another representative, I was transferred to another supervisor. She was so sorry that this was happening to me, blah – blah. She told me that the bank again rejected my check so I let her know that it never reached the bank. She apologized profusely, suggesting I make a payment through a credit card. She would be glad to take all the other charges off. I asked her if I had put in my information as Marilyn Monroe with a phony amount and account no would I still get a confirmation n umber. She told me yes and agreed that it didn't seem to make any sense. I guess Comcast just wants to appear to make customers feel as though they have paid. It would be interesting to find out how much of their profit comes from late fees. YA? So I charged my monthly amount of around $125 to a credit card after having paid them all off several months ago. I hesitated to call Comcast back mid-August but due to a lack of service I needed to find out the problem. I just didn't want to hear that my billing was still a mess. Well it was and I was again in arrears of over $200. So after being on hold for a while, I told the representative to just put me through to a supervisor. This supervisor, as the others, apologized up and down and was so sorry that I had been going through all this. She said she would fix it once and for all. As I was on hold I saw my life being consumed with a company called Comcast. They couldn't get their stuff together and it was at my expense. The fact that these confirmation numbers are just fakes should be illegal and I am going to contact the FCC. She finally returned letting me know that I only owed a total of $106 plus some change. I told her I didn't have the address handy and would she email it so I could get the check out before I went out of town. She agreed. Several days went by and I hadn't received the address. I didn't want to spend time going through all my messy piles of bills to get it. I needed to pack. So I, reluctantly, sat down in my well-worn chair and called Comcast customer service again. The holding time was bothersome because all I could think of was getting stuff done for my trip. I finally spoke with a representative and asked her to give me the mailing address so I could get my bill out. She told me that she didn't have one, would I mind holding. HOLD I did for twenty minutes, at which time I hung up. My mind was so wrapped up in leaving town; I just couldn't sit there anymore listening to the music while on hold. I got my phone book and looked up the nearest Comcast store, wrote the check for $107, and mailed it to them along with a note explaining what was going on and to please forward it to billing. Whew, I thought and went off on my trip. It was a very nice break from Comcast. When I returned, I found that my payment envelope to Comcast had been returned "sender unknown". I was mortified. At that moment I decided to put off calling Comcast till October 1, so I could mentally take a break from this company's horrible customer service. So I took off September with Comcast constantly on my mind. I had always paid all my bills on time but what was this company doing to me. During a terrible rain and flooding episode in my city, I had to call Comcast to check on the status of my TV and internet which had gone down. OH my, they told me I owed over $400 and was overdue. I slammed down the phone and vowed to wait till October 1. On October 1, I found myself still putting off calling them, knowing I had till midnight. I got my mail and my goodness, I had a notice from Comcast warning me that they were going to cancel my service if I didn't pay September's bill. But I would still be in arrears over $300. So I set aside a good hour to call them. I spoke to a representative asking her to give me the name, title and email address of someone in the company that could resolve my problem. She told me I had reached the National Call Center and they don't carry that type of information. I asked for the headquarters address and phone number, and again she let me know that she didn't have access to that. So I was transferred to a supervisor. After being on hold again for a while, the supervisor also told me that they don't have any information on "important" people that could help me out. She recommended that I go online and talk to customer service live. Yes, that would certainly solve my problem. She did tell me that she would put a rush for another supervisor from my area to call me back the next day. I think she forgot it was Sunday. I decided right at that moment to sit down and write this all out, publishing it everywhere I could, thereby letting the public know about the very lousy service Comcast put a customer through. It isn't worth the mental anxiety. So "Public", hear my story. Beware of the giant company Comcast. Customer's service representatives are only there to appease you. I hope you got through all this. It was very cathartic for my mental state so I thank you for listening. I am now looking into Satellite TV. This is a very tired, disappointed, and angry customer.
View full review
3 comments
Guest

You mention contacting the FCC. They may or may not have juristriction over the billing practices of Comcast.

Better yet, I would suggest you contact and file a complaint with the " Public Service Comission " in your state. They would have more juristiction in a situation such as yours. Additionally companies like Comcast usually have some sort of Franchise License or agreement with your city or town so you could contact your City Hall and find the appropriate department to inform about this.

I would suggest contacting these agencies by telephone AND more importantly by written letter sent through the Post Office. I would use E Mail as a third option as e mails are easily overlooked, deleted or bypassed.

In complaints such as yours or situations that have happened to me I have always had the best result with a written ( typed or PC generated and printed ) letter sent through the mail.

Try to keep written corespondence as brief and to the point as you possibly can. Agencies such as your City Hall and your states Public Service Comission may not have time to read long and multi page letters as they would for corespondence having one page.

If your city or town also has a " Better Business Bureau " it would be a good idea to contact them as well.

Guest

OMGoodness. When I tried to turn on my cable this morning, I had nothing but the guide.

A call to Comcast revealed that my service was suspended even though I had just made a payment on Sep 28. They said the bank returned my check, only I didn't pay by check, I paid on-line. They said that was the same as a check and that the account number was invalid. I received no notice of this, no e-mail, call, snail mail, nothing -- just turned off my service.

I was told by the automated voice system that I could make a payment on-line with no charge to bring the bill current. Neat trick with no *** internet service since they suspended my service. So I pay by telephone incurring an additional $2.99 charge. I then called a different number and told customer service my complaint.

They took off the late fee and the telephone payment convenience fee, but not the $30 returned check fee. My bank also never got the debit to my account, so how could they return it. I've had ENOUGH!!!

Although I don't have many options for internet service, I am getting satellite installed this weekend. It seems like this rejected account information is a SCAM!

Guest

I call them sometimes just to cry because, every month i end up paying 150 dollars for internet alone. :cry no matter how many times they pay in full they say i never payed. There bastards.

View more comments (2)
esarjeant S
map-marker Naples, Florida

Comcast Costs Will Double

We have the most basic Comcast Cable TV subscription. The only reason we keep this is to save a few bucks on our Comcast Internet package - and both of these have been on a continuous upswing. 2005 $59 2006 $60 2007 $61 2008 $61 2009 $61 2010 $63 2011 $67 2012 $74 What the heck? It's the same service. We haven't altered our package. In fact we've LOST channels with the phasing out of analog broadcast. Since we don't have a digital package, Comcast is completely useless with my TiVo and we now resort to an antenna to record shows. I don't mind a $1 annual hike, and could even stomach $2 a year more -- but this last hike was $6.50 and that represented a 9.7% increase over the month before. It wouldn't be so frustrating if the service could work with my PVR, but Comcast requires me to upgrade to a digital starter package and spend more money so I can fiddle with a set-top box and try to get it working with my TiVo. I've talked to others who have done this and it hasn't worked well. Oh - right - and it's going to virtual double my monthly bill so why would I pay even more to have even less service?
View full review
Beth M Ypf
map-marker Murfreesboro, Tennessee

Comcast decieving sales practices.

I recieved a sales call concerning bundle services. I was told my bill would be even less than what my current bill was. It was $100.00 more than previously, in the end I dropped some movie channels to lower my bill. Secondly, I wanted cable wired to 2 rooms, I was told it would be $34.99, when I obtained my bill there were additional charges totaling $70.00. Of course when I call to complain on a Sunday they are closed, apparently the complaint department is not 24/7. Thirdly, we could not hook up to the internet, I stayed on the phone 6 hrs. In this six hours I was told to wipe out my entire computer and start over. In the end, I was hit by lightening and the card for the internet was blown. All comcast does is cost me time, money and phone calls, they SUCK.
View full review
  • 1
  • ...
  • 394
  • 395
  • 396
  • 397
  • 398
  • ...
  • 467