Comcast Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
13
ISSUES RESOLVED
4K
TOTAL REVIEWS
$970K
CLAIMED LOSSES
$914
AVG LOSS
290K
PAGE VIEWS
What's your story with this company?
Ask a Question About Comcast
Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
0 comments
Comcast in Brookport, Illinois - Poor Customer Service disconnected local line before new svc connected
Requesting a bundle pkg, I took off work for installation, appt set up for bet. 11-2PM on Feb 14, 2008, I arrived home at about 11:10 AM and apparently missed the guy. Called comcast to check, they told me they couldn't tell until after 2PM. Called after 2 and was told 'he' was still in the area, and should be by. NO SHOW. Called to reschedule, was told it would take 2 weeks. Come to find out, my local phone was disconnected on the 14th by comcast....Now i have no local service until they can come back out (the soonest is Feb 25 bt 2-4PM...which means I have to take another day off work)......I called and spoke to 4 diff. people at comcast, requesting a supervisor...to no avail. finally got a voice mail. when no one returned my calls, I called again. Got 'another' Supervisor "Oscar"...who has an Operator ID of TC( (closed parenthesis symbol???- what the *** is that???, and ID with a 'closed parenthesis symbol' get real.....and his Supr/Mgr is IVAN, but IVAN does not have a last name or an Operator ID as he is a manager? and he can't actually take calls or call people back?) I can only assume COMCAST is lucky to have any customers at all...no wonder so many are going to Direct TV, even a small amount of CUSTOMER Service is better than NONE.
Author
leahzing
Location
Brookport, Illinois
Service
Loss
$150
4 comments
Comcast costumer service is a big fat *** joke. I got rid of them purely because everytime I needed something from costumer service- there was this problem, or that problem. Since I have cancelled and moved to DISH network, Ive been in heaven. Even when DISH gave me...
View full review
Author
PissedConsumer111471
Location
Houston, Texas
6 comments
I got the Comcast high speed internet, cable and telephone bundled together. The order went fine. From there it was all downhill. I had more service techs come out than anyone should have. The service was hit and miss. A tech said it was all the stuff running off the...
View full review
How did you get out of your contract?? we got our bundle in Nov of 2011 too and are very dissatisfied and want to go back to direct tv bundle.
View more comments
Author
PissedConsumer111432
Location
Washington, District Of Columbia
0 comments
I cancelled my Comcast service in October 2007. Between that time and the beginning of February 2008 I received 2 statements showing that I owed money for service dates ocurring after I cancelled. The first time I called Comcast and they said it was a mistake, they...
View full review
Author
PissedConsumer110968
Location
Cumming, Georgia
0 comments
Comcast in Marietta, Georgia - Sent to collections
After three days of a simple call to change my service address, I received a automated call from a company hired to intimidate and threaten consumers. They did not know exactly what they wanted from me. Turns out they wanted my equipment. They told me i was a deadbeat and I even though I pay monthly for the equipment, it is comcast's. Once they realized a mistake, told to call comcast. Comcast had no idea that the company existed. I asked to speak to a supervisor, was told "shut your mouth and listen". I never received any calls from supervisor and told none will be available for me. I cancelled my service immediately. My life is 10% happier.
Author
PissedConsumer110632
Location
Marietta, Georgia
42 comments
Comcast complaints can be made by calling this number. 1-800-593-9692. This is a number that is sacred to comcast employees, and comcast employees will not give it to you willingly It reached my hands "in error" if I should say. It is funny how you can easily...
View full review
I was talked into purchasing a phone line in addition to my business internet in order to save money on the installation and monthly rate. I called to cancel the service but...
View more comments
Author
Nayla
Location
Silver Spring, Maryland
Service
Loss
$80
16 comments
I was a Direct Sales Installer in Beaverton, Oregon. Complained to Curt Henninger about corruption in my department involving my co-worker, Chris McQuery, our lead, Alan Jost, our supervisor, Don Willis, Don's supervisor, Tim Ream, and Tim's supervisor, Mike...
View full review
boy could I tell you stories about NJ , same stuff
View more comments
Author
Bigfish105
Location
Portland, Oregon
Service
5 comments
all of you uneducated consumers out their *** and moaning about the sub standard customer care you received with comcast is SERIOUSLY making me want to puke! NO ONE CARES!! i am a current employee of comcast and a representative for their video repair department. ...
View full review
Verizon recently cut my Comcast cable line when installing fiber optics in my area. Called Comcast and they came out three days later and put a temporary cable line in across ...
View more comments
Author
skittletub1
Location
Seattle, Washington
Service
0 comments
Comcast lacks Quality Assurance
Over the last four years we've had nothing but trouble with installation, and this year our frustration was compounded trying to get a billing error corrected due to an improper installation billing---what ever happened to the Customer is Always Right? The money amount is minimal, but it is the principle of the thing. If somebody stole $40 out of your wallet, wouldn't you call the authorities? In this case, it doesn't seem to matter much to Comcast if we get our money or we don't. We've made many calls, a personal visit, and used Comcast's computer chat feature to try and solve our problem. When the installer filed his paperwork, he claimed an added wall installation and a "professional install"--neither of which were performed. It took us several calls after he left to get up and running. We've invited Comcast personnel into our home to confirm that he did not install an added plug-in, but they did not take us up on our invitation. On three occasions, they promised to credit our bill...and they did not. Calls were not returned; promises were broken; representatives lacked proper knowledge and telephone ethics; technicians passed the buck to software companies; and installers have left our home without setting us up properly. We are more frustrated and disappointed than anything else. At one time we called and the lady who answered said, "What do you expect me to do about it?" and then she hung up on us. To us, dealing with Comcast's customer service has truly been a nightmare.
Author
PissedConsumer110201
Location
Naples, Florida
Service
0 comments
Comcast, still awaiting my deposit
After cancelling Comcast Cables' TV, internet and phone - I am still waiting for my equipment deposit credit back from them after 7 months. They were quick to take my $189/ month for over 20 yrs, but slow to return a credit. I got the run around from customer service and waited on the phone for 40 minutes. Verizon Fios is much clearer for tv, much faster internet and more reliable phone service. Comcast will be losing more and more market share- but how rude not to return a good customer's deposit hoping we would forget about it (@$75). A Happy Verizon Fios customer
Author
PissedConsumer110021
Location
Malvern, Pennsylvania
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
whenever I need additional service I find myself waiting on you. I called 4 days ago about an alarm system as was told that someone would call me back. I called back today aft...