Comcast Reviews and Complaints

This is the worst customer service I have ever experienced. We canceled our services because when we moved to another location in the same area of the city, they told us none of our promotions would transfer and my bill was going to jump to nearly $200 per month! To cancel their service, I had to return their equipment to a local station, which did not open until 9am, closed by 5pm, and was only open 9-12 on Saturday. The equipment was returned on Monday to an extremely rude and surly customer rep. Not trusting them, I called the 800 number Thursday to be sure my account was cancelled and they claimed no record of my equipment being returned. Further, they told me I would have to find my receipt and call them back. Well, we have been moving, so you know what that is like. I called to get a number to the local office and was hung up on and then told on another call that I cannot contact them via phone and would have to drive out there. We searched and found the receipt, so I called again, and after being put on hold and no one ever picking up, then hanging up and calling back, I am told they cannot accept my receipt via phone and I must drive out to my local office. So, to finally get them to do their job, I spend my entire lunch hour and use my $4 per gallon gas to get the *** services cancelled. I will NEVER use Comcast again, not that they care!

I recently moved into a new townhouse in Miami and Comcast struck a deal with the Association so that cable service was included in the monthly maintenance fee with no choice of provider left up to me. After moving in I had internet service added and was told that there would be no installation charge. Comcast send a contractor to install the internet service and it was working when he left. Much to my dismay my service quit working the same day! I called Comcast, waited on the phone for over an hour and they required me to go through a long series of meaningless power up and power down sequences of both the cable modem and my pc. No success. They dispatched a tech to repair the service and I had to take vacation time from work. The tech arrived and put a meter on my line and said there was nothing wrong with the service. He reconnected the cable modem and brought it back on line. Later that night the service went down again. I called comcast (waited nearly an hour and a half on the phone) and went through the same power up and power down sequences again (meaningless). This situation went on for over 30 days!!! Then the bill arrived, I called Comcast to request an adjustment due to the fact that I had very little service over the last thirty days and was rudely told that if I didn't request it on the day that the service was down I would not get any credit. The rude woman said she would send out another tech and I would have to take another vacation day to wait for him. The tech showed up, put a similar meter on the line and said nothing was wrong, this time the modem would not connect. This tech worked on this for over an hour and then got the modem to connect. The tech really didn't make any changes and just got lucky that it connected, I knew it would go down again. He shoved the service call sheet in front of me and told me to sign. Before I would sign I reviewed the sheet. Comcast had a customer aging report on the service call sheet and it stated that I was 60 days past due and I was instantly enraged! The truth is that I didn't even have service for 30 days at that point. I called Comcast again! The young boy at the other end of the phone said that I was past due and scheduled for shut off. I reluctantly paid the bill (for almost no service) over the phone with a credit card. The young boy gave me a confirmation number and told me I was back to good standing. I snapped back to him that I was ALWAYS IN GOOD STANDING and Comcast screwed up AGAIN! The next day.... I got home from work and all of my Comcast services were turned off. I was enraged beyond belief!!! I called Comcast again, (this time the wait was only 20 minutes) and the rude woman on the other end said that she saw no record of payment. I took a deep breath and read to her the confirmation number and explained that I had paid it over the phone. She said that she had to open a research request with another department and there was nothing she could do to help me. I had to wait. I waited with no service for 1 week (even though promised 24 hours turn time for research). I called Comcast again (with a very long wait on the phone) and was told there was no record on my account that I had called and requested a research on this lost payment. I was pissed off!!!!!!!!!!!! I could go on forever but I was cut to the chase. I made a total of 17 calls and even called the corporate headquarters. Finally, they found my payment applied to another persons account. I had to call them to get updates on this situation no Comcast employee ever called me back. I requested termination of this service. (I'm forced to keep the cable TV portion which is HORRIBLE LOW QUALITY PICTURE) and today 2 months later A COLLECTION COMPANY CALLED ME TO COLLECT A BALANCE DUE ON MY ACCOUNT!!!!!!!!! I am now going to file with the small claims court to get results from Comcast!!!!!!!!!!!!!! This and previous problems over the years has cost me over $1700.00 dollars ( I keep detailed records ) and I'm tired of being abused by a company that is supposed to provide service to me, THE CUSTOMER. I am convinced this is a scam run by Comcast to generate additional revenue to compensate for their lack of management skills!!! COMCAST I WILL TAKE THIS FROM YOU NO MORE!!!! If you have been through a situation like this from Comcast I encourage you to take action and file your case in small claims court. It only requires you to fill out a form and pay a filing fee!!!!

Comcast cable has the worst customer service ever. Funny this is supposed to be a service industry and they suck at it! I tried to order service and called up several time only to get hung up on a few times. The other times that I did speak to someone they had conflicting stories/ offers/ promotions then the previous salesman. This has been one of the worst experiences of my life. Hope i never have to go through it again. I do not wish this one anyone. Comcast is a rip-off someone should put a stop to the monolopy they have on this industry.

I signed up for the Comcast triple play and oh how pleasant was the customer service rep whenI was signing up, oh so helpful, answered all my questions including the ones about additional charges. I was told ther were NO additional charges, just $159.00 + tx a month. OH HOW DUMB was I. First bill was $280.00 I guess hse forgot tomention the connection fee monthly voice charges and other stuff. I called, i complained, I argued, to NO avail. Customer service wasnt so nice this time around. Anyway, i paid the bill. Next bill. LATE FEE. I know I paid the bill, checked my bank sure enough the money was withdrawn. Called Comcast, they shoe NO record of any payments. I am SO DISGUSTED and my dumb *** signed a 2 yr contract. If yall read this and have any smarts about you. DONT SIGN UP WITH THEM

If you've had enough of Comcast like I have and have an issue with them, a formal complaint can be filed to the FCC. It is good that people are formally voicing their displeasure but it should also be brought to the attention of the governing bodies. There is an online complaint form that can be accessed at: http://www.fcc.gov/cgb/cgb_offices.html Or you can file a complaint thru the Consumer Inquiries & Complaints Division at this link: http://www.fcc.gov/cgb/cgb_offices.html Consumers have rights and we should exercise them if want to drive change. People should not be taken advantage of by these large corporations and feel helpless. Good Luck, Art

Comcast has the worst customer service department I have ever dealt with. In the last year I have had no less than 10 service calls to my home for dysfunctional cable boxes, loss of video on demand, and loss of signal(in less than 1 year). Their technicians never can get my service working for more than 2 weeks in a row, so I have just given up and will go back to my satelite dish. When i call them about my continued problems they just say that they'll send another technician. Even after speaking to supervisors, I get little help.

Two weeks ago I had my cable and internet installed. I have a TIVO, so I requested the cableCARD; and my appointment was scheduled on Sunday, May 25 between 1 and 4. The tech. finally arrives at 5:30 pm, with a DVR. I told him that I do not need a DVR; I need a cableCARD for my TIVO. It turns out that he did not have anymore cableCARDS, and that I would have to reschedule an appointment to have that installed. I could not do that because I was leaving on vacation and I needed something to record my shows, so I had him install the DVR until I return and I can then schedule to install the cableCARD. He then moved onto the internet installation. He was clearly online setting everything up, and as soon as he left it stopped working. I called for tech support, but a recording tells me to do two options which are unsuccessful. I am told to make an appointment to have the internet repaired. I leave for vacation and return on Monday, June 2. I call to make my appointment for Saturday, June 7. I explain that not only do I need my cableCARD installed, but I need someone to come and fix my internet. The representative on the phone tells me the same person can do both. Saturday comes, and the tech is a no show. I call, and the representative on the phone tells me that the tech. will call me to let me know what was going on. I wait until 6:30 pm and he never called. I call to reschedule for Sunday, the next day, and the rep. tells me that they don't schedule appointments on Sunday. How was I able to get my installation on Sunday two weeks ago?! She tells me to reschedule. I have to schedule on a weekend, I work until 6 pm and apparently your tech. people can't schedule that late. Why is that when most people work 8-6? I am not waiting another week to have someone finish what they started, with the certainty that I will be sitting all day waiting and not have them show up? I can't trust your scheduling! I call on Sunday to try and talk to someone else, with no success. He tells me that tech. can come on Sundays. Why was I told the day before that they can't?! The rep. tells me that Monday between 1-4 is available. After much debate, I tell him to book the Monday 1-4, I can once again modify MY schedule, how very inconvenient! He tells me "now it’s not available, we are all in a system and someone must have booked it". I hang up; this is incredible how hard it is to experience anything positive from your company. I am sitting still with no TIVO and no Internet. Now do not tell me that I need to schedule something with the internet department to have that fixed. Do you think I want to go through all this with the internet department as well?! IT is this hard getting something accomplished with my cable; I have absolutely no faith in your internet department!

Starting in the beginning of May 2008 my husband and I got divorced. We moved into a new house and the first thing we did was call comcast. They came out the first week of May and installed our tv and internet services. The gentleman was very nice and said we just needed to contact customer service to have the three email accounts on my ex husbands transferred over to our new account. Easy enough- that's what I thought. I contacted customer service right away and the Rep put in a ticket to have this completed. I called back a few days later to check and make sure it was completed and was told the ticket had been closed and the tech did not see any problems with us accessing our emails and they were working fine. I advised them that this was not the issue the ticket should have been opened for and that we we're just trying to transfer over our emails- we were not having any problem accessing them at all. The rep then put in a new ticket and told me it would now be entered correctly and completed within 48 hours. At this time customer service also contacted my ex husband to make sure his permission was granted for this to take place. On May 12th I called back to see what the status of the claim was. I was given some tired excuse and told that they would make it a priority so that it would be complete within 24 hours. I told them I would like a call back when this was completed to avoid any further time of mine wasted calling back in. On May 17th I still had not heard anything regarding the ticket and transfer of our email accounts and once again phoned comcast. This time I was told it was still pening and someone would be calling me on Monday. I never did receive this call and had to phone back in again on May 25th. This time I spoke with a Supervisor named Veronica/Ronnie. She looked into the issue a bit further and said the reason this was taking so long and still pending was because comcast had not received permission from my ex husband (which they already had at the beginning of the month). Rather than spend anymore time on the phone I said I would call him and have him call in to give his permission again. Ronnie said as soon as they spoke with him the issue would be taken care of within a few hours. My ex husband called and gave his permission. Later that day I still did not hear anything from Ronnie and called back. I was told she had left for the day and as far as this supervisor new it would take 24-48 hours to be completed now. I waited another week. On June 1st I had still not heard anything and called back. This time I spoke with a supervisor named James. After going over the problem for what seemed to be the thousandth time he said the reason nothing was being completed on this ticket now was because last weekend when they finally spoke with and got permission from my ex husband that the rep simply forgot to resubmit the ticket! He resubmitted the ticket and assured me this time that it had all the correct information, everyone's approval, and that it would be complete in 24-72 hours. He also reassured me and noted on the account again for whomever that completes this calls me to let me know it has been complete. Now here I am, it is June 8th. I still had not received a phone call and once again had to take time out of my day to call comcast. Today I spoke with a Sup named Greg. He advised me that this ticket is still waiting to be assigned for a tier 2 rep to complete. I told him that I thought it was an eslcated/emergeny flagged ticket and was to be completed immediately according to the past Supervisors. He confirmed this but could not give me any reason to why it has been 8 days and still it has not been assigned nor completed. He could not give me any time frame as to how long it will take for someone to get assigned to this or how much longer my ticket will have to be out in limbo. It doesn't seem to me that in any customer service enviorment that an eslcated issue should take 8 days or more to get resolved. I wouldn't have minded waiting the 8 days in the beginning, but considering we have already been dealing with this for the past month it seems a little rediculus that this cannot be made a priority. Everyone at comcast seems very good about putting the blame on the person who handled the situation before them and giving excuses, but no one seems able to do anything to fix the situation.