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Comcast has failed to provide proper Internet connection

After struggling for the past couple of weeks to keep my Internet connection up and running for longer than one minute at a time, I managed to have a technician come to my home to fix the problem. Not once did he check any of the outdoor connections to see if that could possibly be the problem. He finally relented to giving me a newer modem he was supposed to have walked in with; unfortunately that didn't make any difference. He said he couldn't do anything and I needed to have my computer worked on. It works just fine in the shop that just finished servicing it; it's only while using their connection, that things don't work the way they should. This man was sloppy in appearance, was talking to his wife on his cell phone when he entered my home and continued talking to her for about five minutes after his arrival. Keep in mind that the man I spoke to to set up the appointment on July 10, 2008 ran a couple of tests from his site and he even said the problem was on their end not mine. I want to work from home however that doesn't appear to be a possibility as long as my ISP is failing to provide the service I'm paying for. I've also noticed that the signal is much stronger after midnight, however Comcast refuses to listen. I know someone who works for them and will be finding out who to send a complaint to regarding the lack of help I received on Friday. July 11, 2008. I am definately not a happy person right now.
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Review
#127180 Review #127180 is a subjective opinion of poster.
Service
Comcast Internet Service

My automatic payment is "late" because of Comcast's poor accounting system

Several months ago I set up to have my Comcast bill charged to my Discover card automatically. Early in June, for reasons of their own, Discover sent me a new account number. I called Comcast on 6/12/08 to give them the new number. The bill was set up to be charged on the first of each month, so June had already gone through and July would not be charged for over two weeks. On July 11 I received the bill due August 1 that claimed that I was late and had not paid my July 1st bill. The problem is that their system is so cumbersome that it couldn't get my new credit card into the stream in time to make the deduction. I called to complain and all they had for me was, "the system takes as much as two cycles to make changes," and, "you can pay your bill now over the phone." So I payed the bill with the same credit card that they verified is in their system. Now I have a late mark on MY account because THEIR system couldn't handle a change.
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Review
#127106 Review #127106 is a subjective opinion of poster.
Product
Comcast Account

Comcast in Memphis has the worst call center

Comcast has a commerical that says Comcast cares about their customers that is a lie. The CEO and employees know they have corner on the market. We have to tolerate their rude customer service. I got pick up a DVR box and they were none availiable. I told to make a second trip. The lines at the service center are very long. I have a back back. I will have to wait in line or call a lazy not on time tech. How do we get our congress to deregulated these suckers. Memphis customer service the worst. I call the corperate office got no help.
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2 comments
Anonymous
#494101

brian_roberts@comcast.com is email address of CEO of Comcast

Anonymous
#493148

There is a company by the name of Pro com that do cable also,but I just ant never heard of them before.And the technicain was the rudest person you can ever meet .And to have a job at people house shouldnt be.How can they handle that matter.And he wasn't even at my house Yea :(

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Review
#126710 Review #126710 is a subjective opinion of poster.

Comcast is a joke. this is what happens when you have no competition

worst customer services. they installed a bundled services. (cable,int,phone) with phone they were supposed to keep my same number. and thats what they told me they did. but instead gave me a new number and never cancelled my old one (and never told about the new number) I got 2 bills with NO services from either. when called comcast they final fix the number (40 days later ) but told me I would still have to pay for both numbers..... unreal. the worst company. I cancelled my services on the spot. they lost thousands over a few bucks (but the princple) they messed up. admitted it. but still said tough were not paying.
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Review
#126688 Review #126688 is a subjective opinion of poster.
Loss
$150

Comcast review in Lexington, Massachusetts: Still no service after 10 days!!!

I lost service on 6/26/08, called Comcast to notify and they said they were "working on it." 6/27/08 they are still working to resolve. 6/28/08 issue still not resolved. 6/30/08 issue resolved but my internet is still not working. Comcast will send a technician on 7/1/08 - I explained I will be on vacation, will need to set appointment for 7/8/08 between the hours of 4-7PM when I return. Called to confirm 7/8/08 and told this appointment was canceled. Customer service agents name not listed on the report - they had no problem taking my $180 this month for services, yet I still have no internet service. Hey Comcast what's Verizon's phone number??????
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Review
#126686 Review #126686 is a subjective opinion of poster.
Service
Comcast Internet Service

Excessive Problems with Comcast Billing

I am extremely disappointed and frustrated with Comcast's service. I placed an order last month through the internet. I ordered digital preferred with HBO for 39.99/month for six months and high speed internet for 19.99/month for six months. The installation fee was 29.99. I did not receieve an email confirmation so I called the office and the rep confirmed the rates for me. These rates are STILL on your website. I paid the technician 92.93 after installation for installation and first month's charges as the rep told me I had to. This was on 06/08/2008. I just received a statement yesterday with completely different rates and was charged again for JUNE-JULY and for July-August. The rates are the normal rates. To solve the issue, I first contacted my local office at 202-635-5100. After half an hour, I was told by both the representative and the supervisor that since I ordered this online, it could only be solved online through a customer service rep as they did not have the codes for internet promos. They could not even provide me with a phone number to contact for online support. So I got on the internet and signed onto your chat system. I spoke with a representative for nearly an hour only to be told that they too do not have the necessary codes and I would have to contact my local office. I told her MANY times that I ALREADY called my local office and they were of no help. The chat rep insisted, however, that I call my local office as they would be the only ones that could help me. I was given this number: 301-424-4400. The chat rep was completely UNHELPFUL. I have a print out of the transcript. I then called this number to be told the same thing, that this could only be solved online because the local office does not have access to internet promo codes. This promo has not expired. IT IS ON YOUR CURRENT WEBSITE. I do not understand how it is possible that no one has the codes for CURRENT promos. Are you just lying about these promos then? I was told by the local office to go to the local payment center with a copy of my work order as proof that I had in fact ordered those rates. Everyone has been USELESS and unable to help me. It is ridiculous for a company of Comcast's caliber to not have a copy of my work order for a rep to pull up. It is further unacceptable for the company to not have an account of what my 92.93 was for. All the reps told me that while they saw I had paid 92.93, they had absolutely no idea what it was for. I have wasted nearly 2 hours this morning trying to resolve this with absolutely no progress. Now I have to go home to get the work order during my lunch break, come back to work, then take the bus and train to go to the payment center with the HOPE that it MAY be solved, no guarantees. This is the first time, I am having to go to an office to resolve a billing issue. This is unacceptable. IS THERE ANYTHING YOU CAN DO? WHY DOESN'T ANYONE HAVE CODES THAT YOU ADVERTISE ON YOUR WEBSITE? I AM MOST LIKELY GOING TO CANCEL COMCAST, BUT NOT BEFORE THIS ISSUE IS RESOLVED TO MY SATISFACTION.
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4 comments
Anonymous
#63208

I've been fighting with them over a bill since April. They are tring to tell me I can't downgrade my services until I bring my bill current, which would mean paying the disputed amount.

I believe this is a corporate scam and deliberate ripoff. No company that large could survive being this grotesquely incompetent.

Anonymous
#38918

Over billing, lying service reps. Tired of it.

Anonymous
#36608

i think joining a class action against them is a great idea. let me know if you know of an on-going one.

Anonymous
#36607

I have yet to receive a correct bill from Comcast in 11 statements. This company is openly defrauding consumers monthly and I'd like to join a class action.

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Review
#126649 Review #126649 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast are making excuses

Comcast are making excuses not put the price to $20.00 a month. Is not a win-win. They losing people. Comcast! Change your mind!!!! This I wonder why people are keeping dial-up. I have Comcast TV cable. I have to go to Juno or AOL. Or to Netzero. I wish Christians have to start there own high speed. If I was to start a high speed. I will put the comsumer first. Then I will stop having Comcast all together & go some where else. Comcast are greedy, selfish. They don't care & is unfair!!! Boo on you Comcast!
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Review
#126184 Review #126184 is a subjective opinion of poster.

Comcast Follies

The service was a nightmare from day 1. After 3 months of fooling around with the service reps--a virtual trip around the world--they send 2/3rds of the Stooges to the house. They spent 2 hours climbing around the house--but not the phone pole. Here's what they said: They're new at the phone business, and I should help them out by keeping a diary of problems or outages; then I should consult my neighbors to see if they are having a problem; and finally I should note the weather conditions and time of day when I am cut off from the world. If I will only cooperate we can get this service off the ground and running. I told them to go up to church and have a mass said for Comcast, because no earthly power could convince me to stay with them.
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Review
#125945 Review #125945 is a subjective opinion of poster.

Comcast

poor non existant customer service,inept customer service reps giving non existant response information.supervisors non availability and length of time waiting for repair. they have the service to cut off for non payment but have no service for paying customer request after storm around fathers day for drop phone line repair that is about 2 feet off ground.their system is designed not to respond to custmer call for complaint..........they offer a product that seems of value but you have to consider its value if it is void of customer service,I HOPE THIS ILLUSTRATES COMCST COMCASTIC REALITY.
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Review
#125131 Review #125131 is a subjective opinion of poster.

I hate comcast

i moved and comcast sent a man here to set it up they swithced it to 33.00 basic cable without my permission now i have no cable channels my pc is all screwed up i cant get my wireless going and i have phone service with them they told me 5 times my number will not change and it did ,i have a loved one in prison and nw he cannot call me because of their *** *** ups pissed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i moved on june 21st i told cmcast three weeks ahead of time and ask if my number would change comcast did this behind my back now i have no phone no cable and cant go wirelss they sent a guy here that was a contractor and screwed it all up the guy that set this up was chris he works with mtn brrok apts and they say he gives us the best deals this is *** now i cant talk to my loved one in the federal penn
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3 comments
Anonymous
#21670

Two times in a row comcast has manage to bring my box down and schedule me an appt. I came back from vacation turn my cable on it work for two hours and my cable was suspended, I called comcast paid the bill, and then my box was inop, comcast tried to fix it remotely no positve results so they schedule me a service tech to come see me and cause me to miss part of my work day, this is so bad, on their part, I hear is that big excuse of a word I am sorry. I guess qwest here I come

Anonymous
#21341

Comcast came to set up th service and wanted to make *** in th exterior wall of the house to pass a cable through. I refused as this would affect the integrity of the exterior cladding.

There was an existing hole in the floor with an old cable leading to the basement connection point. The technician tried in a pathetic and slovenly bad willed way to tie on the new cable and pull it through...and of course it broke..he then walked of the job saying they were not okayed to do this sort of work....I then got a private person to run the cable (no problem-took ten minutes of being intelligent and careful) and we then discovered that the internet system which was a part of the deal was not switched on by comcast--but they had been charging me for 2/3 months of NO serv ice.-.additionally we now found that they omited to give us the changer buttons..and the one originally supplied with the TV only switches the unit on and off and cant change channels.

Anonymous
#21340

call their hq and ask to be tranferred to their executive support line. you will get an immediate response from them.

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Review
#124953 Review #124953 is a subjective opinion of poster.