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Comcast

poor non existant customer service,inept customer service reps giving non existant response information.supervisors non availability and length of time waiting for repair. they have the service to cut off for non payment but have no service for paying customer request after storm around fathers day for drop phone line repair that is about 2 feet off ground.their system is designed not to respond to custmer call for complaint..........they offer a product that seems of value but you have to consider its value if it is void of customer service,I HOPE THIS ILLUSTRATES COMCST COMCASTIC REALITY.
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Review
#125131 Review #125131 is a subjective opinion of poster.

I hate comcast

i moved and comcast sent a man here to set it up they swithced it to 33.00 basic cable without my permission now i have no cable channels my pc is all screwed up i cant get my wireless going and i have phone service with them they told me 5 times my number will not change and it did ,i have a loved one in prison and nw he cannot call me because of their *** *** ups pissed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i moved on june 21st i told cmcast three weeks ahead of time and ask if my number would change comcast did this behind my back now i have no phone no cable and cant go wirelss they sent a guy here that was a contractor and screwed it all up the guy that set this up was chris he works with mtn brrok apts and they say he gives us the best deals this is *** now i cant talk to my loved one in the federal penn
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3 comments
Anonymous
#21670

Two times in a row comcast has manage to bring my box down and schedule me an appt. I came back from vacation turn my cable on it work for two hours and my cable was suspended, I called comcast paid the bill, and then my box was inop, comcast tried to fix it remotely no positve results so they schedule me a service tech to come see me and cause me to miss part of my work day, this is so bad, on their part, I hear is that big excuse of a word I am sorry. I guess qwest here I come

Anonymous
#21341

Comcast came to set up th service and wanted to make *** in th exterior wall of the house to pass a cable through. I refused as this would affect the integrity of the exterior cladding.

There was an existing hole in the floor with an old cable leading to the basement connection point. The technician tried in a pathetic and slovenly bad willed way to tie on the new cable and pull it through...and of course it broke..he then walked of the job saying they were not okayed to do this sort of work....I then got a private person to run the cable (no problem-took ten minutes of being intelligent and careful) and we then discovered that the internet system which was a part of the deal was not switched on by comcast--but they had been charging me for 2/3 months of NO serv ice.-.additionally we now found that they omited to give us the changer buttons..and the one originally supplied with the TV only switches the unit on and off and cant change channels.

Anonymous
#21340

call their hq and ask to be tranferred to their executive support line. you will get an immediate response from them.

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Review
#124953 Review #124953 is a subjective opinion of poster.

Comcast is a MONOPOLY! They do not care about us.

Comcast customer service people are rude and they do not know anything. They have no clue, 5 different people and 5 different anwsers. Since the purchase of Adelphia which who we had no problems with, we have had more problems with service, accounting, and customer care then ever. If we had a choice then I would choose it but since we do not face South East for Direct TV, we are screwed. Comcast has been stealing money from us and I can not get a supervisor to call me even though they say one will call. Please help me and come up with a solution.
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Review
#124757 Review #124757 is a subjective opinion of poster.
Loss
$240

Comcast/Suscom - Overpriced internet, with restrictions!

Recently my old provider suscom, has been bought out and or merged with comcast. Either way I have had COUNTLESS issues with their service. Here is a list for avoiding this company: a) Packet drops and inconsistency. While attempting game play constantly I have issues with information not going in/out as fast as it should be. Which creates choke and packetloss. Our package supports 300 KB/s down and 30 KB/s up; the game only approx 1/3 of this. b) Poor customer service. I have made countless calls to get a single problem fixed; random net drops, never was the issue resolved until it had just randomly gone away. My guess is they were aware of this issue and were dealing with it quietly. I can live with that, but not when it takes 2 months+. c) Restrictions! I was recently asked to write a program for someone involving socks4/5 proxy support. When the socks4 support was not working properly I of course assumed the problem was on my end. After investigation and having others test the software I came to the realization it was my provider. I tried through my provider on several different computers and operating systems just to be thorough. Another case is a news post a few months back about how they have the right to restrict our upload capabilities'because they are over selling bandwidth'. While restrictions are not immediate it basically means if you are uploading excessively you will get capped! So much for you get what you pay for? d) Since we are on the topic of price, we are paying 49/mo for the package I described above. The package which often does not meet terms, with many faulty conditions. For those that are unaware 49/mo for a 3mb-down(300 KB/s) package is EXTREMELY overpriced. Sadly castcom is the only provider in this area, and they know it.
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Review
#124727 Review #124727 is a subjective opinion of poster.
My girlfriend, Judith Lamb, has been refused contact with customer service supervisors. Her service was disconnected accidentally by a COMCAST service person. She called and a representative restarted her service, however, her high speed internet was not connected as...
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2 comments
Anonymous
#17404

It is crazy to think everyone has 5 hours during a work day to sit around and wait for a Tech. to show up.

On the other hand, if you work with the customer support center, they will give you the Tech's. cell phone and you can call him and get a better time when he/she might be there.

I have done this. Insight was good about it, I don't know about Comcast yet.

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Review
#124302 Review #124302 is a subjective opinion of poster.
Loss
$1000

Comcast, worst consumer compny ever

I called Comcast to find out about getting a HD cable box and turning in my digital box. They asked my telephone number. They said take the box to my local service center. I took vacation time off from work went home and disconnected the box. When I walked into the center, the counter person laughed out loud. Oh we don't have any HD boxes we are out. But you can get a recorder box for an additional $6 per Mo. Another Comcast bait and switch I can't wait for FIOS so I can cancel these sleezy jerks.
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Review
#124289 Review #124289 is a subjective opinion of poster.

Comcast left a wire across 3 lawns

Comcast was supposed to get my internet started, only the technician left a wire running down my lawn, across my driveway, and then across the driveways of my 3 neighbors, and finally ending at a box at the end of our row of townhomes. Not only that, but the internet still doesn't work, and I spent over an hour on the phone with them. I was assured that in 24 hours it would be working and the wire would be gone, but it's been 2 days and neither has happened. My neighbors are starting to get angry, and Comcast won't do anything about it. Who would leave a wire laying on multiple lawns and driveways and think that is ok??!?!
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1 comment
Anonymous
#17402

They just did the same thing to me. I saw something running from the side of the house, through the yard and up to the junction box out by my drive-way.

It was about 50 feet of cable coming out of the box on the side of house. I was dumbfounded! It has been this way for over a week and no one has been out to bury the thing. It is a good thing I saw it or I would have hit with my mower.

I was not having any cable issues so I don't know why they did this. I thought I had lost my mind.

I'm glad to see they did this to someone else and I was not singled out for some odd reason. :eek

Review
#124285 Review #124285 is a subjective opinion of poster.

Comcast is too big to care. Why should you?

I’m only writing this to the consumer because ultimately you have the power. That power has everything to do with the choices you make for yourself. I am writing specifically about Comcast because I am a former customer of theirs and have had similar complaints that are just as appalling as others on this site and many other sites regarding Comcast’s services. I was a customer if Comcast’s internet, cable, and phone services and found that Comcast was an entity with no intent on resolving customer issues if they could get away with it. I spent many hours on the phone with customer service reps trying to resolve issues that would commonly arise from service disruptions, and billing inaccuracies. In dealing with Comcast I became quite good at playing the game by not accepting their bullying tactics and was able to correct their mistakes when it came to outrageous charges on my monthly bill. Although I never did have any luck in getting them to compensate me on my bill in the cases of week long service disruptions to my internet account. The problem that I found with Comcast was not that they are a soulless company interested only in getting your money regardless of how good or bad their services are, but rather that they are not the only company that thrives on these same principles. So by understanding this I then looked at myself, the consumer, and realized that I had the power to not allow companies like Comcast to devour my time and energy which ultimately I value more than money. So I decided to not deal with Comcast any longer and discontinue services with them. I will spare you the story behind the nightmare of ending my services because I’m sure I’m not the only one who has had to deal with them and that is not why I’m writing this. Anyway, I then found myself in a state of withdraw realizing the only company that would be able to provide me with my multimedia fix was Comcast. I had looked into other alternatives but found that their services were either just as bad or worse or not even an option. (Satellite is out because I have no means to obtain clear reception, don’t bother commenting, I checked it out for myself.) I found myself in a state of panic to which I though was very strange. “Why am I so upset over T.V.?” I asked myself, and it took me a long time to come to terms with the reality that my living rooms only entertainment outlet was my DVD collection and virtually no reception via antenna for my T.V. Gradually I found acceptance, and then peace. Fortunately for me and my wife (Who is still struggling a bit with the lack of internet access.) the building we live in offers free internet access in their club house that we do use often enough to check emails and our netflix account. We both agree that we don’t use the internet extensively enough to justify paying $50.00 per month for access. And seeing that we do not have a phone line hooked up in our apartment, due to us both having cell phones, dial up is not an option. We may consider going with a cheep dial up connection in the future or maybe even DSL, but either way, we have our internet café in our building or we also have the library. Yes folks the library, it’s free and it’s a great place to go. Ok now I’m just rambling. What I am trying to say is that you have the power not only to not deal with Comcast but you also have the power to not deal with other companies that follow the same practices as Comcast does. All you have to do is stop complaining about them and just stop using them. It really is that simple. Simplify your life little by little and soon you may find that all these things that we have convinced ourselves of save us time are really what have been taking away our time from things that are important. My wife and I have taken a new found love in reading out loud to one another weather it be a news paper, book, or magazine. Our 8 month old daughter loves it! And we find that we have so much more to talk about when we share our interests in what we are reading rather than sitting in the same room doing nothing together. You’ve seen it, one person watching T.V. while the other surfs the internet all the while not interacting with each other for hours on end. I was there man and to be honest I wouldn’t be able to recall any of those moment for I was a zombie. Now in the time that we have freed ourselves from unnecessary things I have what seem like a lifetime of memories with my family spent doing things that we would have otherwise not have done because something better was on the *** tube. Plus we have a lot more money because we aren’t paying large sums of money for what should be minor services. End of story and hopefully if you all decide to live life away from the T.V. and computer, then it should be the end of Comcast as well. Remember you have more power than you think they just don’t want you to know that.
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1 comment
Anonymous
#22618

Let me say this, my problem hasn't been taken care of so the person who is using my name saying the problem was fixed is not me. I guess some of the employees' have nothing better to do than to respond to the comments. Now if we could get them to do their job we might have a good comment or two, but I truly doubt this is going to happen anytime soon.

Review
#124082 Review #124082 is a subjective opinion of poster.

Comcast in Houston, Texas - Worst customer service

I have never been able to get Comcast to fix problems with my cable TV and internet. They have missed several service calls and when they do come out they don't fix the problems. Comcast customer service is a joke. You go through a telephone maze and then they ask you the same questions when you finally talk to a human. I've asked for a supervisor to call me at least a dozen times and have never received a call. The total disregard for their customers is sickening. I have been told by the service techs that the problem is with a node (whatever a node is) and is too expensive for them to fix unless I live in River Oaks (a wealth Houston area). He said that calls in River Oaks are answered the same day and the equipment is well taken care of. So, unless your rich Comcast doesn't care. Funny that they pay the same amount that I do. Do Not Use Comcast!
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1 comment
Anonymous
#60897

Ceo of comcast 215-286-8960 215 665 1700 215 640 8960

Review
#123943 Review #123943 is a subjective opinion of poster.

Comcast in Blakely, Georgia - They do not log return of equipment

This is the worst customer service I have ever experienced. We canceled our services because when we moved to another location in the same area of the city, they told us none of our promotions would transfer and my bill was going to jump to nearly $200 per month! To cancel their service, I had to return their equipment to a local station, which did not open until 9am, closed by 5pm, and was only open 9-12 on Saturday. The equipment was returned on Monday to an extremely rude and surly customer rep. Not trusting them, I called the 800 number Thursday to be sure my account was cancelled and they claimed no record of my equipment being returned. Further, they told me I would have to find my receipt and call them back. Well, we have been moving, so you know what that is like. I called to get a number to the local office and was hung up on and then told on another call that I cannot contact them via phone and would have to drive out there. We searched and found the receipt, so I called again, and after being put on hold and no one ever picking up, then hanging up and calling back, I am told they cannot accept my receipt via phone and I must drive out to my local office. So, to finally get them to do their job, I spend my entire lunch hour and use my $4 per gallon gas to get the *** services cancelled. I will NEVER use Comcast again, not that they care!
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Review
#123907 Review #123907 is a subjective opinion of poster.