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Comcast is unreasonable and deceptive

I purchased an on-demand movie, then had to pause it. When I came back less than 10 min later, it was gone!! It was NOT in "saved programs," not anywhere! I purchased it again to watch the rest. Later, when I called them about this, they said that I bought it twice and should pay for it twice!! but that they would remove the second charge "just this once." What is so special about on-demand if they charge more than the video rental stores AND won't even let you have the convenience that you get with a rented DVD??? This company is a rip-off, and if I could get internet better than dial-up from ANY other company, I would fire Comcast instantly!! They have a monopoly and they act like it - see why competition is good for America? :)
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Review
#120646 Review #120646 is a subjective opinion of poster.
****For all Comcast Customers***** Please very careful when getting your telephone service through Comcast. I was charged $50 deposit, $29.99 activation fee and now $1.50 to have this phone number unlisted. I have had this telephone service for less than 14 days and I...
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9 comments
Anonymous
#692304

Same thing here - I get tons of solicitations on my Comcast number. Even after I block calls, I get more. It's like Comcast is always selling our numbers to anyone that will b...

Review
#120623 Review #120623 is a subjective opinion of poster.

Comcast in Houston, Texas - Service is the worst ever, no show and no return call

Waited 12 days to get cable TV repair to come out, scheduled from 8-11 AM, and no one came. When I called at 11:30, I was told someone came at 9 but left because I was not home. A total lie since I was sitting in the living room waiting for the doorbell or phone to ring, and nor was there a note left at the door. They had the correct address, but not the correct house description. I was then told a dispatch supervisor would call me in 30 minutes, that was 27 hours ago!! Comcast's horrible.
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Review
#120565 Review #120565 is a subjective opinion of poster.

Comcast is the worst service company I have EVER dealt with

I cannot imagine having worse feelings about a company than those triggered in every interaction I have with Comcast. Other than the initial sales call six months ago when I was handing over hundreds of dollars for their cable-phone-Internet package, every single moment I spend interacting with this organization is beyond frustrating and results in money lost for zero services rendered. And when I say zero, I mean it. Three weeks and several service calls later and I NEVER had working tv, phone or Internet. I cancelled Comcast with NEVER having any service but it still cost me all the initial start up and installation costs. This all took place 6 months ago and now I am receiving additional bills from Comcast. The audacity of this company is beyond belief. So much so that it has instigated my first complaint...a very heartfelt, pissed off complaint!
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1 comment
Review
#120450 Review #120450 is a subjective opinion of poster.

Comcast is overcharging me!

I cancelled my cable TV with Comcast on 4/24/08. They are still charging me for it, and when I contacted them to find out why, they said this is standard procedure. I'll be paying until June for cable TV that was turned off almost 2 weeks ago! That's if they aren't lying, again... Why did I cancel it? I was told by customer service when I wanted to cancel the first time that they would extend the package pricing of tv and internet, then was later told after I got my bill at full price for each service that the representative had lied to me. They didn't even attempt to deny it! Don't get an account with them unless you like throwing your money away and being constantly lied to!
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Review
#120199 Review #120199 is a subjective opinion of poster.
Loss
$55

Comcast is terrible

I signed up for Comcast cable and high speed internet. The installer came over, started the process and then got a phone call and said that his buddy's car had just broken down at the local shopping center and he would go give the guy a jump start and be right back. Well you can guess what happened - he never came back. I called Comcast after a few hours to see what had happened - they said they would look into it and call me back - they never did. The next day I called twice and again they said that they'd look into it and call me back - no call back. Within the next few days I called and called and never got an answer. I even wrote (in old snail mail) to the local office and the corporate headquarters to complain and never heard anything. So I took the equipment back to the local office and dropped the service. I don't know how they can just ignore complaints and I can't see how they can turn off customers who would be spending over $100/month without even a concern - they spend so much money advertising for new customers you'd think they'd care for the ones they had.
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Review
#119946 Review #119946 is a subjective opinion of poster.

Comcast insisting change now to digital.

From time to time our cable goes out or only shows Channel 8. Despite the fact that analog is to be discontinued Feb 2009, customer reps insist we need to change to digital now or lose channels. Once the rep actually hung up when we tried to argue. On May 4 I insisted on speaking to a supervisor. Dorothy, supervisor, responded that the reason we have to change is that if something is wrong with our box, they have no more analog boxes to replace it. However, eventually the channels came back on so and the picture is good, so I have difficulty believing it is the box. On May 5 the channels became scrambled. Some channels appear on two different numbers, e.g. Bravo on 80 and 67. Others have disappeared, e.g. ESPN, CSN, MSNBC. Others are on the wrong numbers, e.g. HSN on 76. The pictures are clear and it is hard to believe that our box has suddenly done this. I know we have to replace boxes this year. But we are still paying for Expanded Basic and shouldn't we be able to receive it? Is there any governing authority where I can file an official grievance? Grace Wohlsen, Philadelphia
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1 comment
Review
#119940 Review #119940 is a subjective opinion of poster.

Comcast sucks

hi i have cable tv freeze ups and i also get "a poor quaility signal"message when it goes out too.i also get a blank black screen and the audio por- tion "skips"for lack of a better description.they cant of wont fix it.comcast sucks.is THIS why im paying for?i have no choise either...not really.they have the monopoly in this area.can anyone offer me any suggestions?thank 4 reading this.has anone he -her ever used satillite tv?i hear it stinks 2.ill stick to cable tv.thanks 4 reading this
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Review
#119853 Review #119853 is a subjective opinion of poster.
Loss
$114

Comcast in Baltimore, Maryland - Incomplete installation, calling over 3 months

When comcast came to install our service, the technician arrived 4 hours late and then informed me that he would have to come back the following day. He installed the service but never covered the outside box that is attached to the side of the house. I called soon after the installation to have them cover the box and have called over 10 times since over a 3 month period. I get the same response from "Customer Service": that they will forward the issue to maintenance but they can't directly influence them to complete the project. Aren't the technicians also Comcast employees? Why do they feel they can be totally unresponsive to customer concerns. Last time I called I got the corporate number (not toll free) and will try that route. But at this point, Comcast has been the worst internet provider that I have ever had.
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Review
#119831 Review #119831 is a subjective opinion of poster.
Loss
$108

Comcast - Lied to me Houston Tx.

I changed to comcast when they bought Time Warner. I was told my phone internet, tv cable would be $99.00 per month. I did not have to sign a contract. My first bill was $ 99.00 The next month was 148.00 next month 154.00 I called . The Rep. said he would send a corrected bill he never did. I called again The Rep. said he would take care of it. any way after 4 months . I went back with AT&T. Comcast would rather climb a tree to tell a lie ,than stand on the ground an tell the truth.
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2 comments
Review
#119715 Review #119715 is a subjective opinion of poster.
Loss
$123