Comcast Reviews

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New Reviewer

Comcast

When Comcast 1st took over my area there were alot of issue with internet connections after trying 2 cable modems with my accnt they then said we need to send a tech out when the tech came he tested the modem and found it was getting a bad signal so he had put a test modem on the accnt after he did that and called in the test modem he still didnt get a good signal when he called back in he was on speaker phone and i heard them day that there were 3 modems active on the accnt meaning they did not release the other modems out of there system after they had released the other modems the test modem sync up and was pulling a good signal the tech had said we need to replace your modem I questioned it becasue I knew that they didnt release the modems on there end we ended up buying a modem from Comcast and the tech hooked it up 40.00 for the modem I know in this area they took on something like 400,000 new customers and i know i was not the only one that had to buy a new modem alot of residental and commercial accnts had to buy a new modem it just doesnt seem right when you have a cable modem that is working fine and then all of a sudden doesnt and the only HSI cable provider telling you your going to new modem I belive they had flashed or blocked the modems from reciveing a good signal to be able to make a quick buck you can do the math for self even if 20,000 people out of 400k had to buy new modem thats like 800,000.00 nice chunk of cash I would like to see the numbers on how many people they told they new a new modem and how many people went ahead and bought one from comcast and comcast has now said that they dont sell modems anymore they only rent ? And I have to say Insight's service was way better we still have issues with our internet but they dont care about us consumers becasue they know they have the market in my area comcast better get on the ball and provide the best service we ever had
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ID
#118208 Review #118208 is a subjective opinion of poster.
Location
Peoria, Illinois
Service
Comcast Internet Service
New Reviewer

Did Not Listen...Paying for wireless services that is not connected

If by writing this letter, I could receive better services and the answer to my question, a better customer service is what Comcast need to provide. My name is Beverly Walker of Chicago, Illinois. Please re-evaluate my account with Comcast. I needed someone to listen to me. I needed someone to understand. 1 - I order Comcast wireless services. 2 - I was never connected. 3 - I should not have to pay for wireless service that was never connected. On February 9, 2008, I talked to a representative. He tried to walk me through the connection process. It was not completed because I had the Wi-Fi connection. The agent I spoke with knew that I was not connected and so nothing was done since then. But, I did receive a bill for services I never used. I am very upset by Comcast reaction and most of all "why are you charging me?" Your record shows that my service was never connect so why am I being billed. Businesses should not charged people for services that were never received. I don't understand. Please review my account. Your people need to understand also that people do not want or need to pay for services they do not receive.
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ID
#118085 Review #118085 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Internet Service
Loss
$31
New Reviewer

Bad Service

comcast cable company is ripping consumers off with high prices for bad service and sometime no service but they still want you to pay. I's not right that this company is taking consumers money and they're giving bad service every time you pay your bill it keeps going up the representatives don't tell you exactly what you're paying for and when you call to fine out what can be done to solve you issue then you're getting the run a round. Somethong need to be done about how the public is treated by this company.
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#117657 Review #117657 is a subjective opinion of poster.
Location
Chicago, Illinois

Pleased with comcast

I've read where people aren't happy with comcast.internet or hd tv. I have to say that they have been more then willing to help me when I had a problem. They rewired my whole house and had techs here untill my problem was fixed. Every company has it's bad days ,but I'm very satisfied with my comcast and I have triple play, so there's alot that can go wrong. I hope the people that have a problem get them resolved, but as for me I like my comcast. thx ED taynpor in new jersey
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1 comment
#8156

thank you for taking the time to post something nice ED.

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ID
#117653 Review #117653 is a subjective opinion of poster.
Location
Plainsboro, New Jersey
Service
Comcast Internet Service
New Reviewer

Analog channel cut-offs without refunds.

The all-digital television is not supposed to start for real until Feb. 2009 but Comcast recently shut down four channels. When I spoke to a cust. service (???) rep, she read from a script...blah, blah with no apologies. She said they're discussing(!!) possible refunds. If they thought I'd rent the converter box from them they were sadly mistaken. The rep also led me to believe they were planning to cut off more channels...all before the official date of Feb. 2009. Their high-handed arrogance is astounding! If I could switch to another provider I surely would.
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1 comment
#23241

First of all Comcast is still delivering an analog signal to it's customers. We need to read and educate ourselves on the process and therefor it will be easier to understand.

They are simply migrating some channels into digital. No other cable company does this.....you need a box on every tv with other companies

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#117290 Review #117290 is a subjective opinion of poster.
Location
Bridgewater Township, New Jersey
New Reviewer

I've had it with Comcast

I have been a loyal Comcast customer for years and recently they have been mailing me and sending sales people to my door telling me that I had to switch my Comcast phone service to digital before April 15th 2008 or my phone service would be discontinued. So I agreed to have it done after a sales person came to my home for the 5th time and she told me that it would be an easy switch over and I would keep my current phone number...So she set up a date to have it switched over and the independent contractor who didn't speak English very well comes to my house to do the work on a Friday and after he left I could only make out going calls and could not receive incoming calls. I called customer service and they tried for 2 days to fix the problem over the phone. Finally they sent out another independent contractor who couldn't speak good English and he fixed the problem and told me that I had a new phone number, I told him that the sale s person told me that I would keep my old number and he told me to call customer service and they told me that I could not get my old number back. I told them to come take the phone out because at that point I was very dissatisfied and stressed out over the whole situation. Customer service sent out another independent contractor to my home and he disconnected my phone and dissconnect my ethernet plug to my computer for some strange reason. And it took me an hour to figure the problem out so I could get back online. I called verizon the next day and they sent a verizon employee to my home who was an American citizen and he was very pleasant and hooked my phone service up in 30 minutes and now I am switching my internet and cable TV over to verizon. The word comcast will never be spoken in my home again I forbid it.
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#117104 Review #117104 is a subjective opinion of poster.
Location
Midlothian, Virginia
New Reviewer

Change my phone number without my request

After Comcast took over our internet, cable and phone last month (due to a buy-out of Insight Communications), we lost our phone for 4 days. We have 2 lines and the first line (our main line) was not ported over. It took them 4 days to tell us what had happened and fix the problem. Then last week, about a month later, my neighbor called me on my cell and asked why I changed my number. Obviously, I hadn’t put in a request for a phone number change. Comcast just did it. We have had this number for 16 years, ported it over from Verizon to Insight last May without a hitch. If you call the old number now, it gives you the new number, complete with a different area code. They tell us they are trying to “get it back” for us. It has been nine days, we call everyday, not one C.S. Rep knows what is going on and can’t tell us when we will get our original number back. My husband works for ComEd, and missed a call out last night because of this number problem. He will get charged for not taking the callout as well as losing money. Do you think Comcast will reimburse us for time lost? I’m sure not. I am so frusterated with thier phone system as well. Everytime I call, I have to wait for at least 30 minutes until someome picks up my call, and then they put me on hold, and within a few minutes I get disconnected. I think that they don’t know how to handle the problem so they hang up, knowing full well that when I call back I won’t get routed to them. I have started taking names and badge numbers when I first get connected. I also lost my cable for 2 days when I simply called in to get help changing my email password (which didn’t work either, and I am still waiting for the pin number that they said they were going to mail to me.) I want to talk to some higher up and get some answers. Anyone got anything to offer?
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4 comments
#823122

I wrote this letter to Chairman of the Board at Comcast- Mr. Arthur R.

Block

Mr. Block,

I live in Indiana and have been a customer of your for over 20 years, as has my 87 year old mother-in-law. Recently her cable went out due to a storm. The technician who came to fix it said she needed to have a new box, but it would be free.

They put in the new box and left. Without her knowledge, much less consent, her ATT telephone number that she has had for over 60 years was dropped and she was assigned a new number associated with Comcast. I have been on the phone ALL DAY trying to un-do what your employee did.!!! I have spoken to more people and explained this more times than I should have to!!

I have been transferred to every department, miss directed several times, disconnected three times ( was called back once) was told by your employee that he ( Abner emp. ID # BP-acaya001) would call me back in 1 to 2 hours and never did. I also spoke with a supervisor, Guevara Rosquites, who couldn’t help me either. After waiting the almost 3 hours for the call, I spent another hour on the phone waiting for them to connect her line with original number - put on hold again for 30 minutes and disconnected with no call back!!

I was not accepting the 3 to 5 days to reinstate her old phone number and was allowed to hold while they connected the line, which still hasn’t happened, then disconnected again!!!! Other names of people I spoke to; Raven, James and Andrea in activation department. Nobody offered me a “ticket #” or any real customer service!!! Honestly, I have spent more than 7 hours today on the phone!!

THAT in itself is unacceptable!!! Also unacceptable is an 87 year old women having her phone number of 60 years dumped in the time it took to install a new cable box!!!

It appears to me that they have taken advantage of an elderly women!!

I also want to report that Abner, emp. ID # BP-acaya001 made an extremely unprofessional and inappropriate comment.

When I asked to speak to a supervisor Abner told me “he” would be with me in a minute. While I was waiting and explaining the situation, Abner then said “she” referring to the supervisor. I questioned him and said, I thought you said “he” - who will I be talking to, a “he” or a “she”…. he replied with a slight giggle… “both, he is ***”!!!

I was totally shocked and disturbed!!!! That is a call I hope was recorded!!!!

Since I got nowhere clicking on the “contact us” tab on your online website ( you should try it- a complete run-around, just like my phone conversations!!), please forward this letter to Tom Karinshak, Senior Vice President of Customer Experience at Comcast and Mr. Brian Roberts, CEO of Comcast. I am filing a complaint with the State via Senator Merritt and http://www.in.gov/iurc/files/IURC_-_Electronic_Complaint_Form.htm.

Just for starters… I will also contact the news media about this.

Please resolve this issue IMMEDIATELY!!!!!!! One angry customer,

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#539304

I'm compiling a list of people and stories just like this for a class action against Comcast. I'm in the middle of a situation that's been ongoing since 8/29.

As of today STILL no dial tone. I AM NOT AN ATTORNEY & THIS IS NOT A JOKE!!!

Send your story to ComcastLawsuit@***.com

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#319530

We have had our business number with Comcast for over 4 years now, originally switched over from Verizon. Monday of this week we started getting complaints from our customers that are numbers were not in working order.

Tuesday we realized that the number that was showing up on the caller ID was a completely different number! Comcast refused to give us our original number back, and could not tell us why our number had ever been changed without any knowledge whatsoever. Go figure. I couldn't even find a place I could go to talk face to face with them about this issue.

We have since switched our lines back to Verizon.

And the were able to give us our original number!! Comcast was a freaking nightmare.

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#82476

Same thing just happened to us with Insight. They claim I'm in a different rate center.

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ID
#116656 Review #116656 is a subjective opinion of poster.
Location
Portage, Indiana
Loss
$360

Overbilling-Contractor error

Comcast never shut my svc off at my old apt. Took them 3 wks to install at new place. Told me they never received a cancellation. Without cable for 1 month, charge me a old place because they never shut off svc. then tell me I am late & charge fee for new address. Send an independent contractor which I asked them NOT to do, didn't even have his own drill, borrowed mine, did a *** job, then drilled through my new carpet, and snagged it & put a run the whole length of the carpet. Then after I complain, they send another "contractor" to finish the job half- assed, drill through walls, because they don't want to run the cable outside along the house in the cold. Then they tell me I can't have my credits on my new bill, because I owe for 2 months of svc they forgot 2 shut off at the old place! They are ***-artists, & extortionists. And on top of that, the svc they installed doesn't even work right, & I have asked them to come fix it twice.
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ID
#115961 Review #115961 is a subjective opinion of poster.
Location
Latrobe, Pennsylvania

Comcast sucks!

Comcast took over local Insight services. Immediately they throttled the bandwith. I had a steady 10 meg download and now it is a 3.5 meg. My emails resulted in the same usless dribble about how it was my equipment that was actually checked by Insight technicians 3 days before the switch and everything was fine. Now they offer Speedboost to increase your speed for a extra fee. *** money hungry conglomerate that does not care about anything but making big business money. They can go *** down a rathole for all I care. Boycott and find another service! There are many to choose from.
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1 comment
#5703

What does separate the internet from the cable mean?

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ID
#115773 Review #115773 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Incompetent Comcast Employers and its independent contractors

I have been battling with Comcast since November 2007 and my issue still has not been resolved. They are falsely charging me for a cable box that I voluntarily gave the Comcast technician and they have even gone so far as to have placed me with a collection agency for something I no longer have in my possession. Now they are threatening to put this on my credit. I have talked to several customer service reps and only one manager. I have had three customer service reps fill out investigation form that continue to get overlooked. I have called the collection agency to dispute the charges and in return has written me a very unpleasant letter stating that I refuse to pay the charges and that my time to make a dispute has passed. The collection agency and Comcast are the most incompetent money hungry, and unprofessional companies I have ever seen. Something needs to be done about this to get this off my credit or prevent it from getting on my credit report. Any suggestions to who I can write to resolve this mess that I am not responsible for?
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1 comment
#7167

the only thing you can do are two things and both will take a little time, and neither should have needed to be done, but if you want to have it taken care of you have to.

1. write a letter to each of the three credit reporting agencies, you can get the addresses off the internet - it's a pain but you have to do it.

2. call your state Att. General's office, forget the BBC, they have an agenda of keeping jobs in the area nomatter how shotty the work, the AG in your state is ellected, and I've not seen one yet that is not seeking a higher office, USE THEM, they use YOU!!! the AG with the power of the whole state behind him or her can put the fire under supervisor of the supervisor of the supervisor of the the little tart on the phone thats giving you a hard time, and don't forget about the public service commision, they cover mostly electric-water and gas, but may cover other things as well. I've used them quite effectively for issues with xcel here in Denver with results in as litte as 30min!!!

Good Luck and don't wait for them, cover yourself.

because of many of the post here, I cancelled my direct tv before installation was complete because of changes to a contract I had yet to see.

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ID
#115264 Review #115264 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

I hate comcast

Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most recently, the operator rudely asked "what, you thought your service was free". I was not aware that I had to personally call Comcast each month and request a bill. Not only is the customer service awful..the actual tv service is terrible and our internet never works. On demand never also never works.I recently voted Comcast "Worst Customer Service" for the 2008 Consumer Reports survey.
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164 comments
#676059

since november of 2012 my cable internet has been ***. I call comcast every week and they send out a tech,tech can't figure out what the problem is....it is NOT my house nor the cable IN my house.

the customer service guy can see something is wrong but the techs just can't figure out what is screwing my connection up. I have had just about every tech in a truck out here and it's like going to a mob party....nobody see's nuttin. The 1st hop (the pedastal) should NOT have a 50-1400ms hop.

Prior to Nov. 2012 it was ZERO (0ms)

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#655880

We hate you TOO! You *** call thinking the front line barely over minimum wage employees can do anything about the bad Comcast service.

WE Cannot!

This whole company is a monopoly and we are treated much worse than you! Unsubscribe and do India a favor!

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#624125

I'm pretty sure I would straight up rip someone's head off if they spoke to me, particularly if it was someone I was paying a service for and they treated me like that.

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#592860

Grueling 2 1/2 hr session with the Comcast runaround this morning!!!! Lucky for them they have a monopoly on cable in this area!!!!!

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#592235

As a previous employer of Comcast I have to admit it is an awful place to work.Alot of people don't understand when you call yes it says Comcast but it's is a third party vendor who gets paid by comcast but the reps dont work for comcast neither do the Supervisors you talk to unless you speak with someone in corporate.Comcast should just shut down espically since th new guys in corporate only worry about RGU's (Revenue generating Units) not about customer service.

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#702087
@PissedConsumer592235

This is true and for the consumer service reps that know their jobs and do real; only get kicks in the *** This company is a monopoly and unless YOU, the people voice your complaints to your local and state representatives NOTHING will ever be done.

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#570642

We went down a level in service to save a little money, but there is no way to tell what the 'new' level is supposed to do, so I don't know if I'm getting my money's worth.

Their website is useless in explaining the package we have, so I called them. Three times. Each time, I got an irrelevant 'explanation' that they are providing what they are supposed to, but nowhere on their website or on the bills does it state what I am supposed to get.

Each time I called, I was put on hold for 15-20 minutes, then got the run around from the person on the phone, then after about 2 minutes on each call, they simply disconnected the call. >click!

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#547186

ok look,the answer is very obiovus- don't eat too much!!think about it- the countries where people don't stuff themselves with food, such as asia, the people are slim, and in perfect healthtoday, the society is all about foodwe're eating because the food tastes good, not because we're hungry!you see food ads on tv, magazines, everywhere!food is everywhere, you cannot go anywhere without being offered food!you need to learn to resist the temptations. back in the older days, you didn't eat everyday!

you ate when you hunted and caught food!you would be perfectly fine not eating for a day, it's actually good for you because it cleanses out your body!! all that getting a minumum of at least 1500 calories a day is BS!! you can survive perfectly fine on just 500 calories consumed from HEALTHY food. Sure, you'll have an uncontrollable desire to eat, but trust me, you'll LIVE.and all this diet *** is aimed at overweight consumers.

the media suggests that anorexia is bad, all these models are dying blablahblah..that's all just to make the normal obese american feel better!! i mean, how often do they show people dying from being overweight???there's really no need to eat junk food either. it's a waste of money, and all it does is make you fat!! think about it.

twinkies and soda and chips don't fill you up, they just taste good, which makes you want to eat more!look at the skinny people nowadays. they don't constantly crave for icecream or stuff themselves with food whenever they see it.

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#542058

Comcast has to have the worst customer service on the planet! Everytime I contact them for something that should take 15 min or less, it ends up taking anywhere from 45min to 2 hours.

It's so ridiculous! You can barely understand the representives due to speech barrier, and your constantly given incorrect information. I called one day and they told me that they would credit my account for a *** router received for $49.95, but when I get my bill they only credited me for $20. When I call back they show no record of the conversation.

When I asked for a supervisor they "accidentally" hung up on me. When I called back and explained the situation I was told a supervisor would call me back in 30 minutes. Let's just say I'm still waiting on that call a week later!!! So I thought since a week has gone by I would give it another try.

BIG MISTAKE! Because now I'm on day too and have yet to get this resolved.

Right now I'm on a call and I'm being transferred for a third time! GOTTA LUV COM *** CAST!!

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#503268

I have been a customer since comcast was time warner cable. That was a great co!

Crumcast hast been awful! In April our internet started going nuts. It would work for 2nd hours then go out, then the cable began in May to do the same. Meanwhile any arrangements we made to get things fixed were cancelled.

They said if we did not pay them service calls would be cancelled. Who wants to pay for what they have not received? Finally in June we were told by the local office by a manager credit would be added to our account and she sent someone thr next day. The problems were a bad splitter (comcast property) and a bad cord.

We were charged for that call and it has been two weeks since we were promised credit.

We have not received anything and they cut off our cable for past due. We turn in our boxes tommorow!

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ID
#115144 Review #115144 is a subjective opinion of poster.
Location
Lorton, Virginia
Service
Comcast Tv Service
New Reviewer

Comcast literally Robbed us blind

Comcast is more than terrible. We ordered their Internet service. After a couple months it stopped working. They had a tech come out to our home who deleted my husband's entire machine and then left. Then we moved, and they had an independent contractor install our cable - he cased our home and burglarized it (he gave us a fake name). Comcast refused to give us the tech name for us to pass along to the police. We had to have them out again when we moved- and the same guy who deleted the machine - drilled holes in our house where he wasn't supposed to, climbed into the attic and put cracks in the ceiling - didn't connect the cable (when he left all but one were not working) - failed to separate the Internet from the cable which caused a short - and they refuse to honor their agreement for giving us a credit. The local guy has lied to us and put remarks in our account so we keep getting rerouted to either him or his supervisor who just basically laugh at us. My husband needs the Internet for his business - and they are the only game in town.
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6 comments
#90497

I thought this was internet on the topic,

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#90492

@Confused

I live in Ft. Lauderdale in a condo.

Dishes (as used by Direct TV and others) are not allowed to be connected to any part of the building or the grounds. Comcast is the ONLY alternative and they know it and take full advantage of it.

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#90487

First if you were robbed, I would hope you filed a police report, with any information that you have. That would be the first step.

I am sure we would be able to work with them so they could question the person to your home. I am not sure what you mean separate internet from cable? They both come through the same line.

I am happy it was all resolved in the end. If you do need assistance, email us.Frank EliasonComcastWe_Can_Help@***.comcast.com

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#90485

what kind of isolated place do you live in.. How can Comcast be the only game?

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#5758

Comcast is not a nice company. We had them for a few years because there was no alternative. We moved out of our apartment into a house a year & a half ago. A rental, not ours. We went ahead and just transferred our service for the time being as it was easier than finding a new company until we were settled in.

They sent out a tech who proceeded to go into each room and cut the connectors in each room that was not getting a box. Did I already say this was a RENTAL? Not our house, and he destroys something that was perfectly functional prior to his touching it?

Needless to say we quickly did our research and switched to a local provider who bundled our phone service Both a main house line & fax line, and our internet & my daughters wireless plan into the TV package and we now pay LESS than we were paying for Comcast for just TV service!

But it doesn't end there. I walked those boxes in myself & turned them in, making sure to get a receipt. I'll be darned if I didn't spend another 2 months arguing with them about turning me IMMEDIATELY over to collections for unreturned boxes.

It was finally resolved, thanks goodness I keep my documentation.

But I tell you, if Comcast were the only service available.....my family would just have to make do with dvds.

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#5702

What does separate the internet from the cable mean?

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ID
#115129 Review #115129 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Comcast Internet Service
New Reviewer

Comcast is horrible - class action lawyers help

I have paid Comcast $240 a month for several years for their so called premium channel package. The service is absolutely horrible. Every single time my son and I have sat down to watch a movie using video on demand we get an error. I’ve customer service for several weeks now. Each time they say “we are experiencing system wide problems.” I would be a willing volunteer as the lead plaintiff if a class action lawyer is willing to take my case. They are ripping consumers off and I’m sick of it as I’m sure many, many others are as well. Class action lawyers please email joseph_freedman@***.com!
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ID
#114127 Review #114127 is a subjective opinion of poster.
Location
Nashville, Tennessee
Loss
$6

Lousy service in Harrisburg PA

Scheduled comcast to come to my home for cable installation on 2/16/2008 in Harrisburg PA. Service person came, did a little work, happened to trip the circuit accidently. Lost power in the front living area, he became scared, packed up his tools, scampered to the door stating couldn't do anything else. Not his fault, can't fix it, must leave for another job. No cable, no explaination, no response from the company, but a too bad so sad, can't get back there until 3/1. Comcast sucks in customer service, qualified technicians, ansering their phones. Run to dish network.
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ID
#114035 Review #114035 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer

Comcast, poor customer service

Scheduled to upgrade my cable TV to include Phone and Internet access...the service man disconnected my phone on FEB 14th and failed to connect service. After many phone calls to the company's contact number 713-341-****, I became irate due to the fact that this company has no communication skills with it's field staff and do not assist there customers (although I advised them that I needed my local phone for Emergency use)...it was continually difficult to speak to anyone about the initial phone person, each 'supervisor' I spoke to advised me there was nothing they could do...one kept saying "I'm afraid...." at which I advised they should be afraid..if this was the service they provided. In addition to calling the company (at least 4 times) I also emailed the Vice President of Customer Service...who guaranteed 24 hour contact...I received no contact via email or phone. I continually asked the customer service person (supervisors) for the address of the FCC (Federal Communications Commission) and was advised that they do not have that address...that I should look it up on line (I can only presume they assume I have internet...apparently not thru them tho...as they haven't connected me yet). As service providers to my area, I feel they have a certain Monopoly and feel they do not need to provide "good" customer service... The service I have received up to this point is beyond POOR.
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4 comments
#85133

you people are complete idiots - its not comcast's job to sign your contract - if you lose the paper work THAT IS YOUR FAULT not comcast - they are a cable company not a daycare service. Also a promo that is put out for NEW customers is for NEW customers not for some jack *** who feels he should get special treatment

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#84273

I just switch over from another service to comcast and I agree it is the worst service of any utility service I have ever had. I do not like nothing about comcast to put in words all the issues would take a long long time.

They are extremely UNPROFESSIONAL.

They did not port my line as promise. They quote me one price over the phone and when the tech showed up he had something different and then said the sells people say anything for a sell (its all lies) when the first tech show up he said he was new on the job and didnt know much, so he had to call the TECH DEPT for help, but he had to pretend like he was a CONSUMER ...otherwise he would be charged. He didnt know basic things to get the job done...the SECOND tech although knowledgeable and capable was able to move the line ...except he could not move the line where I wanted it, because COMCAST didn't have my original number ported as promised by several indivduals.

THe second tech and the complaint department told me the first tech was fired for stealing..imagine they sent a theif to my house ..... I just dont believe COMCAST has so so many issues...its a horrible company and their work is really substandard...now they are sending me a bill for shoty work I am so so dissappointed and wish I had left things the way they were

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#79812

May 30th a Comcast tech came to hook up my cable for a 12 month digital cable promo that included HBO. I have a receipt and everything.

Yesterday I called Comcast, when I realized that my HBO was not working. They claimed that I was suppose to sign a contract that I didn't know was coming in the mail, and since I didn't, they moved me to a six month promo. By the way, they took me off the six month promo one month early. I am currently on the regular contract rate.

They are dishonest, and apparently banking on people losing their paperwork. Not me, not today!

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#4170

I dumped ***-cast and dropped their cable from my home. It now sits across the street in a pile at the base of a pole.

They (initally) offered the $99.00/month deal for cable, tv and telephone to new customers only. I called and wanted the same deal. They told me no, new customers only. O.k.

A new cable outfit came to town. I successfully changed EVERY SINGLE PERSON ON MY STREET (SAVE FOR 2) OVER TO THE NEW CABLE COMPANY. The new cable companyis 100 times better. They give MORE FOR LESS.

Over a year later and it is still a bed of roses. If you can dump ***-cast, I would do so.

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ID
#114011 Review #114011 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Tv Service
Loss
$250