Latest review first
Comcast in Houston, Texas - Service is the worst ever, no show and no return call
Waited 12 days to get cable TV repair to come out, scheduled from 8-11 AM, and no one came. When I called at 11:30, I was told someone came at 9 but left because I was not home. A total lie since I was sitting in the living room waiting for the doorbell or phone to ring, and nor was there a note left at the door. They had the correct address, but not the correct house description. I was then told a dispatch supervisor would call me in 30 minutes, that was 27 hours ago!! Comcast's horrible.
Comcast is the worst service company I have EVER dealt with
I cannot imagine having worse feelings about a company than those triggered in every interaction I have with Comcast. Other than the initial sales call six months ago when I was handing over hundreds of dollars for their cable-phone-Internet package, every single moment I spend interacting with this organization is beyond frustrating and results in money lost for zero services rendered. And when I say zero, I mean it. Three weeks and several service calls later and I NEVER had working tv, phone or Internet. I cancelled Comcast with NEVER having any service but it still cost me all the initial start up and installation costs. This all took place 6 months ago and now I am receiving additional bills from Comcast. The audacity of this company is beyond belief. So much so that it has instigated my first complaint...a very heartfelt, pissed off complaint!
Comcast is overcharging me!
I cancelled my cable TV with Comcast on 4/24/08. They are still charging me for it, and when I contacted them to find out why, they said this is standard procedure. I'll be paying until June for cable TV that was turned off almost 2 weeks ago! That's if they aren't lying, again... Why did I cancel it? I was told by customer service when I wanted to cancel the first time that they would extend the package pricing of tv and internet, then was later told after I got my bill at full price for each service that the representative had lied to me. They didn't even attempt to deny it! Don't get an account with them unless you like throwing your money away and being constantly lied to!
Comcast is terrible
I signed up for Comcast cable and high speed internet. The installer came over, started the process and then got a phone call and said that his buddy's car had just broken down at the local shopping center and he would go give the guy a jump start and be right back. Well you can guess what happened - he never came back. I called Comcast after a few hours to see what had happened - they said they would look into it and call me back - they never did. The next day I called twice and again they said that they'd look into it and call me back - no call back. Within the next few days I called and called and never got an answer. I even wrote (in old snail mail) to the local office and the corporate headquarters to complain and never heard anything. So I took the equipment back to the local office and dropped the service. I don't know how they can just ignore complaints and I can't see how they can turn off customers who would be spending over $100/month without even a concern - they spend so much money advertising for new customers you'd think they'd care for the ones they had.
Comcast insisting change now to digital.
From time to time our cable goes out or only shows Channel 8. Despite the fact that analog is to be discontinued Feb 2009, customer reps insist we need to change to digital now or lose channels. Once the rep actually hung up when we tried to argue. On May 4 I insisted on speaking to a supervisor. Dorothy, supervisor, responded that the reason we have to change is that if something is wrong with our box, they have no more analog boxes to replace it. However, eventually the channels came back on so and the picture is good, so I have difficulty believing it is the box. On May 5 the channels became scrambled. Some channels appear on two different numbers, e.g. Bravo on 80 and 67. Others have disappeared, e.g. ESPN, CSN, MSNBC. Others are on the wrong numbers, e.g. HSN on 76. The pictures are clear and it is hard to believe that our box has suddenly done this. I know we have to replace boxes this year. But we are still paying for Expanded Basic and shouldn't we be able to receive it? Is there any governing authority where I can file an official grievance? Grace Wohlsen, Philadelphia
hi i have cable tv freeze ups and i also get "a poor quaility signal"message when it goes out too.i also get a blank black screen and the audio por- tion "skips"for lack of a better description.they cant of wont fix it.comcast sucks.is THIS why im paying for?i have no choise either...not really.they have the monopoly in this area.can anyone offer me any suggestions?thank 4 reading this.has anone he -her ever used satillite tv?i hear it stinks 2.ill stick to cable tv.thanks 4 reading this
Comcast in Baltimore, Maryland - Incomplete installation, calling over 3 months
When comcast came to install our service, the technician arrived 4 hours late and then informed me that he would have to come back the following day. He installed the service but never covered the outside box that is attached to the side of the house. I called soon after the installation to have them cover the box and have called over 10 times since over a 3 month period. I get the same response from "Customer Service": that they will forward the issue to maintenance but they can't directly influence them to complete the project. Aren't the technicians also Comcast employees? Why do they feel they can be totally unresponsive to customer concerns. Last time I called I got the corporate number (not toll free) and will try that route. But at this point, Comcast has been the worst internet provider that I have ever had.
Comcast - Lied to me Houston Tx.
I changed to comcast when they bought Time Warner. I was told my phone internet, tv cable would be $99.00 per month. I did not have to sign a contract. My first bill was $ 99.00 The next month was 148.00 next month 154.00 I called . The Rep. said he would send a corrected bill he never did. I called again The Rep. said he would take care of it. any way after 4 months . I went back with AT&T. Comcast would rather climb a tree to tell a lie ,than stand on the ground an tell the truth.
Comcast Sucks (so does their triple play)
Comcast is the WORST service provider and has THE WORST billing department. I only have had Comcast triple play for 3 months now. March I called for BASIC cable with their promo with a total of $65.00 for 3 months. Then I get a bill that says I owe $300.00 for the ultimate package. I called them and said I wanted basic triple play. They said they will *** all their fees that they are charging us then wait for the next billing cycle and pay my bill since they messed up on my order. The triple play thatI wanted was no longer $65.00 and is not $100.00 + $13.00 additional for the DVR, so I will need to upgrade my channel selection so the DVR can work. I received my bill in April & it says I have a past due notice and now I need to pay $223.00. I spoke again to the representitive who said I NEED to pay the late fee because I was late paying. I explained to her she needs to read their system notes, that I was not late paying, the supervisor made changes to my account do to the Comcast human error. She said she will not fix it and refused to *** the late fee even though it stated in their system notes that there have been multiple errors and to not over charge the customer. After stressing out over 3 months worth of Comcast I am done with them and their service! I cancelled and went to a different service provider.
Comcast in Issaquah, Washington - Been told 3 times my service bill would be corrected
I originally signed up for comcast basic cable tv and high speed internet. My bill was $99. I was talked into upgrading to super dupper high speed and my bill went to $114. I suffered continuous system down time. Had the techs out at least a half dozen times and was told by one tech that the extra $15 for super dupper high speed was a waste of money in my area. I called to cancel the $15 and was told it was done. I have auto payment and never noticed that the $15 was NOT removed and was charged for over 6 months. I was told that I never called and they couldn't retro the charges but would cancel...it's been a year now and they still haven't corrected the billing. On top of all this my next door neighbor switched to comcast, ordered digital HD and basic internet cable and pays $10 a month less than I do now. JERKS
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