Unclaimed
Comcast
Reviews and Complaints
4.1M
CLAIMED LOSSES
6.8K
TOTAL REVIEWS
930K
PAGE VIEWS
31
ISSUES RESOLVED
Comcast Net Promoter Score (NPS)
-39
low
NPS
-100
100
- 26% Promoters
- 9% Passives
- 65% Detractors
Comcast's estimated NPS of -39 considered to be low. 26% of users would likely recommend Comcast to a friend or colleague.
Customer Satisfaction
Comcast Reviews
Comcast TV digital cable
The new requirement from Comcast digital cable is a rip-off. Comcast or the new call xfinity now are requiring the use of their cable box for every TV in your house. My family started with Comcast cable many years ago. They are offering two cable boxes per client which means now I need to rent a TV cable box and they are charging $2 dollar extra per month. My main TV has split TV which means I need now a box for my VCR plus a cable box for every other TV. For example, if you have a four bedroom house with TV in every bedroom and one in the living room and one in the kitchen (hopefully, you do not have one in the garage). You will have to rent 3 or 4 cable boxes after the two extra they give you. Nowadays most people have their main TV in the living room with all kind of equipment. This is 8 extra dollars a month that turns into $96 a year extra that I did not have to pay before. Plus their taxes you will end up paying over $100 dollars a year. We are definitely planning to change cable companies. Gladly here in Houston we have more options to change cable companies. You could go satellite TV if Comcast cable is the only company in your city. An unhappy customer
1 comment
ID
Location
Mount Laurel, New Jersey
New Reviewer
Paying for service that i dont get
in the time i have been with the comcast system i had the techs out here about a dozen times and the problem still is there i get tiling and lose the channel screan goes black and im so tired of it i went to dish YES its not comcast but for the price atleast i have a clear signal and i have no complaints as of yet and maybe i wont also i get a lot more channels also i get HD for *** lot cheeper im sure my complaint wont be concidered but im placing it anyway i feel COMCAST is *** POOR in there promises and also there techs they were to change some sorta box on the line so i get a better signal and i watshed for days and it wasnt changed as yet so do as you may i left and quite a few of my neighbore are thinking about doing the same
ID
Location
Reading, Pennsylvania
New Reviewer
Comcast does not honor OfferWire discount rates
The discount service OfferWire.com found me a good rate for Comcast Digital Starter TV service with the HD option, and when I called the phone number from OfferWire.com to place my Comcast order a recording told me Comcast was an OfferWire affiliate. But Comcast did *not* honor the OfferWire rates. Over my 2 year Comcast agreement I'll be paying $108 more than OfferWire.com offered me. I spoke to OfferWire.com customer service and was told that in the end Comcast has full control over whether or not they will honor OfferWire.com rates. So I'm getting a little better rate than the regular Comcast promotions, but it feels like a bait-and-switch.
1 comment
ID
Location
Brentwood, Tennessee
Loss
$108
New Reviewer
Comcast
Comcast came to install cable at our apartment and the technician busted a pipe flooding two of my bedrooms. It took them six hours to send someone to fix the pipe (I was without water until then), and eight hours to send someone to "clean" our floors. The joke cleaning company they sent just tossed fans on the floor (not cleaning up anything) and took over a week to actually send someone to clean the floor. When we asked if they could clean the floors sooner, they refused to send anyone. Next, we call comcast to send someone else and they refused to send anyone. So now we're stuck with a dirty floor and two rooms that we can't use.
1 comment
ID
Location
Albuquerque, New Mexico
Comcast has a horrible customer service
I ordered Comcast triple play more than 2 weeks ago. I spent more than 20min. w/ them. They said the work is backed up and I have to wait about 2 weeks. I wait for 2 weeks, no one came. I called Comcast and they didn't see my order! I have to re-order again. I ordered 5 HD boxes and 3 days later they came to my house w/ only 3 HD boxes and 2 digital boxes. I refused. They said they will come back the next day. Next day, I wait the whole day and no one show up. I just found out today that Comcast just disconnected my landline phone before any one came over here to install anything. Now I don't have a landline phone. I called Comcast again w/ my cell and they said they can give me an appointment in 5 days. I cannot wait any more and decided to cancel Comcast order. They switch me to another department to cancel and my phone was hanged up! I called Comcast again and they promise me to get someone come in the next day. I don't trust them any more and they said they will cancel my order. I rather pay a little bit more with Verizon fios triple play than have headache w/ Comcast!
2 comments
ID
Location
Newark, New Jersey
New Reviewer
Worst customer service, and lies from Comcast
So much has happened it has been unbelieveable. We called to find out about downgrading. We had our cable for many years and our internet we had for 1 year. I know I signed up for only 1 year but they said we signed up for 2 years when we started the internet. They wouldn't tell us on the phone what our "contract" says so they mailed it to us. What I noticed is the "contract" they sent us was dated for 4 months after we signed up and it said "if you don't reply to this notice you will be enrolled in a 2 year agreement!" What the heck is that?! I don't remember receiving it, so if we did get it it was mixed in with all the other random junk mail they send us. Very sneaky. But what is worse is after finally talking to several reps, one of them told me they have a "NEW" promotion where we could get basic cable and internet of 20 mbps for $39.99 a month for one year and $54.99 for the second year. I told her I don't like committing to contracts but that was what we were looking for so I agreed, she sent me to the VRU to confirm my agreement to their terms. She then told me to take all my boxes except the modem to their walk in. We went to the Auburn WA location, and we spent 1 hour, yes 1 hour in line waiting for assistance along with a ton of other people. During that one hour I saw the most worst customer service by someone named Christopher. He was belittling people, yelling at them, one he said "I am sick and tired of you people asking me questions about your bills, it is simple to read, what do you not understand?!" OMG, really? He proceeded to belittle, and tell people things like "too bad" and that's the way it is, and you people make your own line its not my fault it goes out the door (it was like 30 degrees out at 9am when they opened). I saw person after person storm out after talking to him, with nothing in their hands. Well it was our turn, we luckly got the other guy, but he said that they discontinued that offer and he couldn't help us!? Really? We were told it was a new offer a week ago and now it no longer exists and he said they cancelled it about 4 days into the promotion! Wow. He says there was nothing he could do and then quoted me a price of $64 a month for the same service that was quoted at $39. He even said there were noted in my account stating I was promised that package but he couldn't help me. So we said forget it, and we left, like everyone else, with nothing in our hands and a big distaste of Comcast and their horrible customer service and their sneaky business practices telling you you have it for 1 year and then sending something that looks like junk mail saying you are now being put into a 2 year contract, then telling me lies on the phone as to what they can offer me....AND they want to charge us a cancellation fee too!!!! Unbelievalbe! So after all this poor service, we decided to move all our business to Qwest and Direct TV. Comcast employees need a LOT of training, an overhaul of employees, and better education in customer service! Bye Bye Comcast, I hope you disappear just like Blockbluster and the other big companies who thought they were safe and can treat their customers so horribly.
ID
Location
Gig Harbor, Washington
New Reviewer
this company is a joke.
After my first month in my apartment, I received a bill for about 300 dollars. I didn't understand how my bill could be so much after one month, they told me that they were charging me for the person who lived in the apartment before me that didn't pay their bill! The first time I called they told me they would fix the bill and I only owed about 139$. I paid this right away. Since the account is under my roommates name, I had them add me to the list of people who can access the account. Every single bill I have gotten since then has STILL been charging me for the previous occupant to this address. No matter how many times I call, the idiots on the other end of the phone just have no idea what I am talking about and how to help me. This month I received a final notice of disconnection..I have not even received my bill!! I call the company to once again attempt to communicate civilly with the monkey on the other end of the phone and the ONLY thing they actually could tell me is that I wasn't a person who can access the account. I cannot take it anymore. I HATE comcast. I cannot even call them, every time I do they are of NO help whatsoever and I hang up the phone even more pissed off then I was before. Comcast, go to *** ***.
ID
Location
Franklin, Massachusetts
Loss
$200
New Reviewer
Comcast Blows...
I went to switch my land line telephone to verizon to save over $50.00 a month, comcast saw fit to discontinue all of my premium channels with no notification before I even cancelled my service with them , the customer service rep finally offered me packages that would cost well above the $20.00 bundle credit that I receive now- they want to suck every penny out of you- and thanks for that credit we received when the power was out for 10 days over the last two months...I'm calling verizon back to have it all transferred over, internet, phone, and TV- I'd rather pay them, than the idiots at Comcast...
ID
Location
Milford, Massachusetts
New Reviewer
Comcast
comcast had *** line up of television shows and left out chanles. i was pissed when I was paying $150 for the service and I left. comcast service is over priced *** dont waste your money! There prices continue to rise no matter what you do. beware comcast ! there technical support is a joke aswell. i was in a multilation pakage for some odd reason and i cant even speak spanish! they where a big let down for me! and I think a service like netflix may better serve my needs. comcast youve lossed me and i wont ever go back for television service!
ID
Location
Selma, California
New Reviewer
I have had it with Comcast
My husband is probably THE biggest NY Giants fan in Texas. The game has just started- and guess what? 3 of the 4 DVR cable boxes we have (each of which has been replaced 3 or 4 times) have just gone out. Their equipment sucks. I have an almost $250 a month cable bill and have been a Time Warner/Comcast customer for about 25 years. I am done. They can come and get their *** eqipment and take their *** service back. This was the last straw. Xfinity? Half the time I can't get On Demand. Every time I have to change the box out I( lose all my recordings and settings. Direct TV-here I come.
4 comments
ID
Location
Pearland, Texas
Comcast
I've been on the phone with Comcast for literally over 30 minutes. This is for a business account and I'm trying to discontinue my service .Every time I reach an agent & I tell them what I want, they tell me that they need to transfer me. I've been transferred from one agent to the next. In the last 30 minutes, I've been transferred to someone at least 5 times. It's really irritating and frustrating. When you're calling to pay your bill, anyone is happy to assist you. For discontinuing service, no one wants to speak to you.
ID
Location
Santa Clara, California
New Reviewer
No show comcast tech,they still did not show up appointment
comcast made me wait 11 days for appointment and still did not show up for it. if that doesn't raise your temperature. now i have to try to setup a new appointment. the big question is now, if they show this time. if this isn't a bunch of ***. you pay good money for service and comcast treat you like this. i think all these cable companies are all alike. they just want your money and *** with the consumer.what ever happen to free television? well what a poor man suppose to do, we the consumers are always getting mess with.
2 comments
ID
Location
Oakland, Tennessee
New Reviewer
Comcast cable scam
When i signed up for television,internet and phone through Denver Comcast i was told i would get a 150 rebate card. it has been 5 months and still no card or information. they say it is on the way. when i check the status website it says no information on my rebate. Nobody knows anything and they all have a different story about it. When i do call customer service i get a person who does not speak english and that *** me off even more. Why can we not get english speaking people and be honest about your name. I really do know i am not speaking to Roger or Jim
2 comments
ID
Location
Denver, Colorado
Told by Comcast's lobbyist that I'm getting ripped off.
I was at a conference in Chicago and had a beer at a bar. Sitting next to me was the Comcast lobbyist for my region, who just so happened to fly the State Representative of my district out so he could go to a cable company conference as her guest, on Comcast's dime. Everything was on the lobbyiest even my food and drink, which was nice. The most interesting part of the night is when she told me that I was getting ripped off by my deal with Comcast. She gave me her card and told me to call or email her when I got back to the Seattle area but she never returned my messages. My internet goes out at least once a day. My cable was out on Thanksgiving during my football teams last game with their rival of 118 years. I was told that they would keep my rate low b/c the infrastructure in my area was bad (didn't do good due diligence before acquirement a company in the area). They continued to raise my rate anyway even to $202 a month last month and I only had the second tier service. Even they couldn't explain it to me. Yeahhhhh Comcast.....you are about to loose this customer that you've had for 12 years but I realize it's falling on ears that don't care.
1 comment
ID
Location
Seattle, Washington
New Reviewer
Jax, Fl. Comcast sucks
I've had a jumper cable coming out of the ground and across both mine and the neighbor's driveway and back into the ground, along with 2 cable boxes on the side of the townhome that are taken apart with wires and are a complete eyesore. 6 MONTHS.....I've been complaining to them about the 6 months or longer problem and after e-mails and job submissions, not 1 finger has been lifted to fix the problems...I'm waiting for anyone of the neighborhood children to be playing in the street and trip and fall on the jumper cable, so I can sue comcast for not repairing the hazardous situation they produced.
ID
Location
Jacksonville, Florida
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Comcast
Here's what you should know if you want a vacation stop on your service.
After slogging through two live chats in search of a vacation disconnect option - it certainly isn't listed on any Comcast web site - I was finally informed that Comcast does, in fact, offer such a thing. The call center drone, Rodrigo, gave me a number to call to "take care of it". Naturally when I called that number I ended up talking to a guy on the East coast. I live in CA. Mr. East Coast, Morgan, gave me the CA call center number and when I asked him if it would take me straight to a live human being he lied and said yes. After calling it and slogging through the phone tree twice, guessing (again) which number might actually take me to the right department, I spoke with Charles. He had to go ask someone about the Seasonal Disconnect, which it turns out is now called something else. When he came back he said it wasn't available in CA!
So I'm quitting Comcast cable service while I'm gone. I'll take them their precious cable box, which is three times the size of the ones they offer in Oregon, and the remote that goes with it. When I come home I'll pay the $5 reconnect fee and resume service. When I pointed out how difficult Comcast makes it to get anywhere with a request, Charles offered me a $10 discount for 6 mos. on internet service.
This officially makes Comcast many times more difficult to deal with, let alone save money when you're going on vacation, than my local paper, garbage service, or Netflix. Like Comcast, none of these businesses have any local competitors where I live, but unlike Comcast they offer easy service and live human beings to talk to the first time you call. I guess that's because they're all too small to lobby Congress for lax regulation, or employ their spouses and kids.