Latest review first
Comcast, still awaiting my deposit
After cancelling Comcast Cables' TV, internet and phone - I am still waiting for my equipment deposit credit back from them after 7 months. They were quick to take my $189/ month for over 20 yrs, but slow to return a credit. I got the run around from customer service and waited on the phone for 40 minutes. Verizon Fios is much clearer for tv, much faster internet and more reliable phone service. Comcast will be losing more and more market share- but how rude not to return a good customer's deposit hoping we would forget about it (@$75). A Happy Verizon Fios customer
COMCAST IS THE WORST
I am renting a home in Florida for 6 weeks. They have COMCAST as their provider. I ordered additional Cable Services from COMCAST during my stay. It is now 7:00pm. I am waiting for the COMCAST Installer who was supposed to be at my house between 4 pm and 6 pm to add the additional cable services. He hasn't arrived. I was also on hold for 20 minutes after having pressed the appropriate telephone button for repair service. I was finally greeted by the billing department who then put me on hold for a trouble call dispatcher. I hung up after 30 minutes. Tomorrow, I will cancel my order with COMCAST. I canHow does this company stay in business.
I reside in Nashville, Tennessee and Comcast cable service here is absolutely HORRIBLE! Many of my complaints stem from the most obvious and makes you wonder why you pay so much every month (even with the constant price increases and channel changes) for something that...Read more
Comcast is HORRIBLE!!!
I have Comcast cable, intranet and phone service for one year now. I have had continual problems with my phone. But the best one of yet is that when I contacted the regional VP of Connecticut to get this problem solved, he has actually told me that he would pay me to get rid of me, because I was costing the company more money then I was worth!!! Recently, he claimed I was "rude" to one of his employees and again threatened to cut off my service. But the fact that I have had continual problems with his company isn't rude? BTW I was not rude, after leaving 3 messages for the complaint person to call me back, when I finally got her on the phone, she states "I will call you back" as soon as she heard my voice, and I told her that that was unacceptable. That is why they called me rude!! This company is a joke and action needs to be taken against them.
Comcast - DVR Service to Increase for Research!
A recent Comcast customer letter dated August, 2007, states that we will be paying an additional $3.00 per month for High-Definition DVR services. This is NOT an increase for service costs, oh no, but an incurred charge for "increased investments we're [Comcast] making in technology". Comcast means to say that they are charging customers for their own internal Research and Development (R&D). While R&D is inherent in most companies, the cost of R&D comes from a companies baseline running profits and should never be directly incurred on a company's customers. Customers are paying for services they are using NOW, not in the future. While Comcast DVR services are poor, at $10.00 per month, they are barely acceptable; at $13.00 per month, it is no longer of value.
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