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Uppity uppity uppity Comcast customer service

I just got off the phone with a "manager" after the local Comcast office could not handle a complaint. They actually told me to go home and dial the 800 number and ask for a manager. After 20 minutes on hold trying to reach a "manager" the most uppity woman took my call. She wouldn't even listen to my complaint. When I tried to talk she just kept getting louder and louder and talked faster and faster and wouldn't come up for air. This only made me more angry and I reminded her that the whole deal with customer service was to listen to the customer and hear what they had to say. She then went mute and wouldn't say a word. I was then left talking to dead air. What's up with Comcast's arrogance that they can promote people to a level of management who don't have a clue as to how to fulfill their jobs? I can't wait for FIOS. Come on Verizon. As soon as you are on my corner I'm signed up. Comcast can go pound sand. I've sold all my Comcast stock. Wouldn't buy it back if I had a crystal ball and knew it was going to hit $50/share. Too bad we live outside of Philadelphia where the only thing you see on the horizon is the new Comcast ivory tower. Makes me sick to know that they are getting rich on our hard earned dollars.
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#122332 Review #122332 is a subjective opinion of poster.
Loss
$100

*** Comcast!

Here is my letter to Comcast! To Whom It May Concern: I am an at home mother, who in fact, is a medical transcriptionist at night. I have a lot of medical background and know this to be true; For every 1 person who complains to a hospital due to an injustice or a medical disservice there are 50 patients who leave without saying a thing. Those 50 patients that leave, tell family and friends about the poor service they received. Of course, you can see a chain of events that occur, a spider web of bad publicity. And years of trying to regain the communities trust. I also know that when an employee is hired, a company accepts this employee to represent them. Whether it be a truck drivers performance on the road or a doctors performance in the ER. These companies have trusted these people. I know that the current Michigan economy is not a welcome sight. So when there is a repeat of disservice, Comcast should look upon their company and find themselves cleaning house! Otherwise, Comcast is left with bad publicity and the competitor is granted the service. Now that I have said this, I would like to explain the disservice that I have received from your company. In October of 2007 I purchased the notorious Triple Play from your company. I have seen so many advertisements describing how this Triple Play will connect family members and save customers money. Let me tell you how your company has connected me to MY JOB! I had many disruptions in my phone, cable television, and internet connection from day 1. I was told that I just needed to continue to reset my communication box with a pen because I have yet to gain a strong signal at my residence, due to the new installation. Okay. That's fine. I continued to have disruptions over the next couple of months. Therefore, I discontinued my phone service and cable television with your company. You would think that someone would notice a red flag and wonder why this customer is discontinuing two services at her home. I guess I am just a number to your company. Are you the company I see on television “the big expensive phone company?” I can see who that commercial is really directed at, Comcast. Okay, the story continues, of course. I thought that I would still continue my internet service to see if this really was a glitch. Well it may have been a glitch because I didn't have any persistent problems. That's what I thought. Well then I noticed a Comcast truck outside and just before I saw the technician leave, my internet service was disconnected. I called Comcast and I was told to put a pen inside the reset area on the back of my communication box. The service did not reconnect. I was told to do that 2 more times. The woman on the phone told me that her computer was telling her that the internet was disconnected. Well I could have told her that much, in fact, I did. She probably wasn't listening. I was told that a technician would come out that evening and fix this issue, due to my work as a transcriptionist, and that he disconnected it when he was connecting a different customer in the building. Good, the technician came out and he connected the outside wires again. The second time this happened, it was on a Friday night and the Comcast truck appeared, once again our internet service was disconnected. I called Comcast and was told that since it was so late in the day, mind you I do my transcription at night, that a she would get a technician to come out on Saturday morning. I was displeased, but I was happy that she was going to have him come out on a Saturday to fix the issue. Saturday rolled around and 11 am passed by, no technician, like previously promised. I called Saturday at 3pm. The dispatcher on the phone told me that he arrived at 11 am at my apartment complex and was approached by a different Comcast customer with an ongoing problem with their cable television service and he fixed their problem. He left without following through with our request. I know that this technician had a order form of some sort that told him that apartment #12 needed assistance. The dispatcher continued to tell me that the technician could not come back until the following Monday. I am sure I do not need to complain about this certain situation, you can see my frustration. This is yet ANOTHER night of not working, in which, pays for YOUR service that I am not getting! Now, on to my third and final episode. A Comcast truck appeared once again at around 4 pm on 05/15/08. I wasn't going to wait for another irritating episode to happen. So I very politely went down stairs and said: ME: Can I make a request. TECH: Well it depends on what your requesting. ME: The last two times your service truck came to this complex my service was disconnected. Could you make sure that apartment #12 is connected after your done here. I do medical transcription at night for work and I need my service to be connected. TECH: Yeah, I am just tagging the wires to make sure we know what cable goes to what apartment. ME: Okay. The technician left without checking to see if my internet service was restored. It was not. So I called again to Comcast and spoke to a very nice representative. He told me that he was sorry for my inconvenience and that he could get someone out here at 2 pm the next day. I was irate at that time and asked, quite rudely I might add, to speak with his manager. I spoke to Omar and he wanted to help me out, but being so late in the day he could not get a technician out here until 9 am on 05/16/08. This is a good example of incompetent employees. This letter is to notify you of my disservice and of the inconvenience that I have experienced. At the end of the month I am discontinuing my service with Comcast and switching to AT&T. You wonder why there are some elderly out there that are rude and impatient. Probably because of years of disservice and mistreatment. People are not just numbers and timely bill payments. And by the way today is the 23rd and we only get our online connection in the early morning and late at night due to some bad connection in the celing. Yeah, they were supposed to call us on the 19th to get someone out here to fix the problem.
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5 comments
Review
#121911 Review #121911 is a subjective opinion of poster.

Comcast is rude

ok so comcast comes in changes name and prices.... well i find out the other day im late on my bill i call the 800 number to find out why they called me. they say im late on my bill. just fyi i have had no past problem with paying neways. they tell me im $49 behind im like ok i just mailed a $60 check so are we ok? they said no ur account is in status for being shut off. they tell me i will have to call the local office. i do and they say there is nothing we can do.... i want insight back!
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4 comments
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#121375 Review #121375 is a subjective opinion of poster.
Loss
$80

Comcast

The best with Comcast is that when I had them, they could have cared less about me. I had their cable (Hi-Def) and their high speed internet. The service would literally go out 3 to 4 days per month and I begged for them to check and change my line. All they did was tell me that it was something else and finally I couldnt take it anymore. Now, they market the heck out of me. The addage, which is true, is that it is 10 times cheaper to keep an existing customer than find a new one. Why wouldnt they just make me happy when they had me? rsb306@lehigh.edu
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#121063 Review #121063 is a subjective opinion of poster.
Loss
$1000

Comcast customer service is world class terrible.

We have had Comcast for 4 years and consistently the internet service is terrible, going out during the day. I work from home. Its critical I have an internet connection. When I call they treat me like I am an ***. Its always my equipment and never their problem. We have not had service for a week and after dozems of call to the Office of the President in Philidelphia from our entire neighborhood, yesterday there were finally trucks out looking for issues. The OOP told us it takes 3 calls from one neighborhood to get action. Otherwise they listen and hang up. Two times this week we called and then hung up and called back and got a totally different story. One time the agent hung up on us.
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#120863 Review #120863 is a subjective opinion of poster.

Comcast - Incompetent

Well, Comcast is at it again. This time i only wanted to transfer service. "Sure, we will see you Friday from 6-9 PM. No call, no service technician that night. SO...try again..."Sure we will see you from 6-9"...around 8:30 PM I call to see that they will make it out...nope, looks like it will be after 10:00 PM.... SO, i cancelled. Sure they may have made it out, but probably not. Joke is on them though. *** forgot to take out the in wall cable access, so now my Mother in law has free basic cable on them. Classic - big dumb *** company. Good thing their lobbyists are busy buying the votes of Congress so these jerks can continue to act as a Monopoly.
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#120808 Review #120808 is a subjective opinion of poster.
The online bill payment does not correctly charge what is owed for the month. When you pay this amount, comcast will charge you a late fee for not submitting the correct payment. According to the worthless customer service rep, we should be tracking our own movie...
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7 comments
Anonymous
#565776

Comcast shuts your service down, then block your online account so that you can\'t make a payment free of charge..Your only options to make a payment require a fee..Don\'t thi...

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#120758 Review #120758 is a subjective opinion of poster.

Comcast is unreasonable and deceptive

I purchased an on-demand movie, then had to pause it. When I came back less than 10 min later, it was gone!! It was NOT in "saved programs," not anywhere! I purchased it again to watch the rest. Later, when I called them about this, they said that I bought it twice and should pay for it twice!! but that they would remove the second charge "just this once." What is so special about on-demand if they charge more than the video rental stores AND won't even let you have the convenience that you get with a rented DVD??? This company is a rip-off, and if I could get internet better than dial-up from ANY other company, I would fire Comcast instantly!! They have a monopoly and they act like it - see why competition is good for America? :)
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#120646 Review #120646 is a subjective opinion of poster.
****For all Comcast Customers***** Please very careful when getting your telephone service through Comcast. I was charged $50 deposit, $29.99 activation fee and now $1.50 to have this phone number unlisted. I have had this telephone service for less than 14 days and I...
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9 comments
Anonymous
#692304

Same thing here - I get tons of solicitations on my Comcast number. Even after I block calls, I get more. It's like Comcast is always selling our numbers to anyone that will b...

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#120623 Review #120623 is a subjective opinion of poster.

Comcast in Houston, Texas - Service is the worst ever, no show and no return call

Waited 12 days to get cable TV repair to come out, scheduled from 8-11 AM, and no one came. When I called at 11:30, I was told someone came at 9 but left because I was not home. A total lie since I was sitting in the living room waiting for the doorbell or phone to ring, and nor was there a note left at the door. They had the correct address, but not the correct house description. I was then told a dispatch supervisor would call me in 30 minutes, that was 27 hours ago!! Comcast's horrible.
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#120565 Review #120565 is a subjective opinion of poster.