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Comcast left a wire across 3 lawns

Comcast was supposed to get my internet started, only the technician left a wire running down my lawn, across my driveway, and then across the driveways of my 3 neighbors, and finally ending at a box at the end of our row of townhomes. Not only that, but the internet still doesn't work, and I spent over an hour on the phone with them. I was assured that in 24 hours it would be working and the wire would be gone, but it's been 2 days and neither has happened. My neighbors are starting to get angry, and Comcast won't do anything about it. Who would leave a wire laying on multiple lawns and driveways and think that is ok??!?!
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1 comment
Anonymous
#17402

They just did the same thing to me. I saw something running from the side of the house, through the yard and up to the junction box out by my drive-way.

It was about 50 feet of cable coming out of the box on the side of house. I was dumbfounded! It has been this way for over a week and no one has been out to bury the thing. It is a good thing I saw it or I would have hit with my mower.

I was not having any cable issues so I don't know why they did this. I thought I had lost my mind.

I'm glad to see they did this to someone else and I was not singled out for some odd reason. :eek

Review
#124285 Review #124285 is a subjective opinion of poster.

Comcast is too big to care. Why should you?

I’m only writing this to the consumer because ultimately you have the power. That power has everything to do with the choices you make for yourself. I am writing specifically about Comcast because I am a former customer of theirs and have had similar complaints that are just as appalling as others on this site and many other sites regarding Comcast’s services. I was a customer if Comcast’s internet, cable, and phone services and found that Comcast was an entity with no intent on resolving customer issues if they could get away with it. I spent many hours on the phone with customer service reps trying to resolve issues that would commonly arise from service disruptions, and billing inaccuracies. In dealing with Comcast I became quite good at playing the game by not accepting their bullying tactics and was able to correct their mistakes when it came to outrageous charges on my monthly bill. Although I never did have any luck in getting them to compensate me on my bill in the cases of week long service disruptions to my internet account. The problem that I found with Comcast was not that they are a soulless company interested only in getting your money regardless of how good or bad their services are, but rather that they are not the only company that thrives on these same principles. So by understanding this I then looked at myself, the consumer, and realized that I had the power to not allow companies like Comcast to devour my time and energy which ultimately I value more than money. So I decided to not deal with Comcast any longer and discontinue services with them. I will spare you the story behind the nightmare of ending my services because I’m sure I’m not the only one who has had to deal with them and that is not why I’m writing this. Anyway, I then found myself in a state of withdraw realizing the only company that would be able to provide me with my multimedia fix was Comcast. I had looked into other alternatives but found that their services were either just as bad or worse or not even an option. (Satellite is out because I have no means to obtain clear reception, don’t bother commenting, I checked it out for myself.) I found myself in a state of panic to which I though was very strange. “Why am I so upset over T.V.?” I asked myself, and it took me a long time to come to terms with the reality that my living rooms only entertainment outlet was my DVD collection and virtually no reception via antenna for my T.V. Gradually I found acceptance, and then peace. Fortunately for me and my wife (Who is still struggling a bit with the lack of internet access.) the building we live in offers free internet access in their club house that we do use often enough to check emails and our netflix account. We both agree that we don’t use the internet extensively enough to justify paying $50.00 per month for access. And seeing that we do not have a phone line hooked up in our apartment, due to us both having cell phones, dial up is not an option. We may consider going with a cheep dial up connection in the future or maybe even DSL, but either way, we have our internet café in our building or we also have the library. Yes folks the library, it’s free and it’s a great place to go. Ok now I’m just rambling. What I am trying to say is that you have the power not only to not deal with Comcast but you also have the power to not deal with other companies that follow the same practices as Comcast does. All you have to do is stop complaining about them and just stop using them. It really is that simple. Simplify your life little by little and soon you may find that all these things that we have convinced ourselves of save us time are really what have been taking away our time from things that are important. My wife and I have taken a new found love in reading out loud to one another weather it be a news paper, book, or magazine. Our 8 month old daughter loves it! And we find that we have so much more to talk about when we share our interests in what we are reading rather than sitting in the same room doing nothing together. You’ve seen it, one person watching T.V. while the other surfs the internet all the while not interacting with each other for hours on end. I was there man and to be honest I wouldn’t be able to recall any of those moment for I was a zombie. Now in the time that we have freed ourselves from unnecessary things I have what seem like a lifetime of memories with my family spent doing things that we would have otherwise not have done because something better was on the *** tube. Plus we have a lot more money because we aren’t paying large sums of money for what should be minor services. End of story and hopefully if you all decide to live life away from the T.V. and computer, then it should be the end of Comcast as well. Remember you have more power than you think they just don’t want you to know that.
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1 comment
Anonymous
#22618

Let me say this, my problem hasn't been taken care of so the person who is using my name saying the problem was fixed is not me. I guess some of the employees' have nothing better to do than to respond to the comments. Now if we could get them to do their job we might have a good comment or two, but I truly doubt this is going to happen anytime soon.

Review
#124082 Review #124082 is a subjective opinion of poster.

Comcast in Houston, Texas - Worst customer service

I have never been able to get Comcast to fix problems with my cable TV and internet. They have missed several service calls and when they do come out they don't fix the problems. Comcast customer service is a joke. You go through a telephone maze and then they ask you the same questions when you finally talk to a human. I've asked for a supervisor to call me at least a dozen times and have never received a call. The total disregard for their customers is sickening. I have been told by the service techs that the problem is with a node (whatever a node is) and is too expensive for them to fix unless I live in River Oaks (a wealth Houston area). He said that calls in River Oaks are answered the same day and the equipment is well taken care of. So, unless your rich Comcast doesn't care. Funny that they pay the same amount that I do. Do Not Use Comcast!
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1 comment
Anonymous
#60897

Ceo of comcast 215-286-8960 215 665 1700 215 640 8960

Review
#123943 Review #123943 is a subjective opinion of poster.

Comcast in Blakely, Georgia - They do not log return of equipment

This is the worst customer service I have ever experienced. We canceled our services because when we moved to another location in the same area of the city, they told us none of our promotions would transfer and my bill was going to jump to nearly $200 per month! To cancel their service, I had to return their equipment to a local station, which did not open until 9am, closed by 5pm, and was only open 9-12 on Saturday. The equipment was returned on Monday to an extremely rude and surly customer rep. Not trusting them, I called the 800 number Thursday to be sure my account was cancelled and they claimed no record of my equipment being returned. Further, they told me I would have to find my receipt and call them back. Well, we have been moving, so you know what that is like. I called to get a number to the local office and was hung up on and then told on another call that I cannot contact them via phone and would have to drive out there. We searched and found the receipt, so I called again, and after being put on hold and no one ever picking up, then hanging up and calling back, I am told they cannot accept my receipt via phone and I must drive out to my local office. So, to finally get them to do their job, I spend my entire lunch hour and use my $4 per gallon gas to get the *** services cancelled. I will NEVER use Comcast again, not that they care!
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Review
#123907 Review #123907 is a subjective opinion of poster.

Comcast in Miami, Florida - Mad as ***, won't take it anymore

I recently moved into a new townhouse in Miami and Comcast struck a deal with the Association so that cable service was included in the monthly maintenance fee with no choice of provider left up to me. After moving in I had internet service added and was told that there would be no installation charge. Comcast send a contractor to install the internet service and it was working when he left. Much to my dismay my service quit working the same day! I called Comcast, waited on the phone for over an hour and they required me to go through a long series of meaningless power up and power down sequences of both the cable modem and my pc. No success. They dispatched a tech to repair the service and I had to take vacation time from work. The tech arrived and put a meter on my line and said there was nothing wrong with the service. He reconnected the cable modem and brought it back on line. Later that night the service went down again. I called comcast (waited nearly an hour and a half on the phone) and went through the same power up and power down sequences again (meaningless). This situation went on for over 30 days!!! Then the bill arrived, I called Comcast to request an adjustment due to the fact that I had very little service over the last thirty days and was rudely told that if I didn't request it on the day that the service was down I would not get any credit. The rude woman said she would send out another tech and I would have to take another vacation day to wait for him. The tech showed up, put a similar meter on the line and said nothing was wrong, this time the modem would not connect. This tech worked on this for over an hour and then got the modem to connect. The tech really didn't make any changes and just got lucky that it connected, I knew it would go down again. He shoved the service call sheet in front of me and told me to sign. Before I would sign I reviewed the sheet. Comcast had a customer aging report on the service call sheet and it stated that I was 60 days past due and I was instantly enraged! The truth is that I didn't even have service for 30 days at that point. I called Comcast again! The young boy at the other end of the phone said that I was past due and scheduled for shut off. I reluctantly paid the bill (for almost no service) over the phone with a credit card. The young boy gave me a confirmation number and told me I was back to good standing. I snapped back to him that I was ALWAYS IN GOOD STANDING and Comcast screwed up AGAIN! The next day.... I got home from work and all of my Comcast services were turned off. I was enraged beyond belief!!! I called Comcast again, (this time the wait was only 20 minutes) and the rude woman on the other end said that she saw no record of payment. I took a deep breath and read to her the confirmation number and explained that I had paid it over the phone. She said that she had to open a research request with another department and there was nothing she could do to help me. I had to wait. I waited with no service for 1 week (even though promised 24 hours turn time for research). I called Comcast again (with a very long wait on the phone) and was told there was no record on my account that I had called and requested a research on this lost payment. I was pissed off!!!!!!!!!!!! I could go on forever but I was cut to the chase. I made a total of 17 calls and even called the corporate headquarters. Finally, they found my payment applied to another persons account. I had to call them to get updates on this situation no Comcast employee ever called me back. I requested termination of this service. (I'm forced to keep the cable TV portion which is HORRIBLE LOW QUALITY PICTURE) and today 2 months later A COLLECTION COMPANY CALLED ME TO COLLECT A BALANCE DUE ON MY ACCOUNT!!!!!!!!! I am now going to file with the small claims court to get results from Comcast!!!!!!!!!!!!!! This and previous problems over the years has cost me over $1700.00 dollars ( I keep detailed records ) and I'm tired of being abused by a company that is supposed to provide service to me, THE CUSTOMER. I am convinced this is a scam run by Comcast to generate additional revenue to compensate for their lack of management skills!!! COMCAST I WILL TAKE THIS FROM YOU NO MORE!!!! If you have been through a situation like this from Comcast I encourage you to take action and file your case in small claims court. It only requires you to fill out a form and pay a filing fee!!!!
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2 comments
Anonymous
#36183

Hahahahahahahaha

Anonymous
#22941

I need to contact customer service because of the outages in our area I feel I should not have to pay for days without service Please contact me holt.s@comcast.net

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Review
#123724 Review #123724 is a subjective opinion of poster.
Loss
$1700

Comcast is horrible

Comcast cable has the worst customer service ever. Funny this is supposed to be a service industry and they suck at it! I tried to order service and called up several time only to get hung up on a few times. The other times that I did speak to someone they had conflicting stories/ offers/ promotions then the previous salesman. This has been one of the worst experiences of my life. Hope i never have to go through it again. I do not wish this one anyone. Comcast is a rip-off someone should put a stop to the monolopy they have on this industry.
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2 comments
Anonymous
#26606

no surprise to anyone i think... Comcast needs competition to force them to improve their services and be competitive with pricing. I hope FIOS puts a BIG pinch on them soon - sooner the better

Anonymous
#17403

Read the fine print on their new Comcast phone service too. It advertises $19.99 for unlimited long distance and the other goodies.

But if you read the fine print that rate goes up to about $45.00 after 6 months. Considering how quickly they jacked up their rates after the Insight buy out, they will most likely pump up their phone rates too. Most likely they will consider the month you order, like in the middle of it, an entire month of the first 6.

This happened to me once with AT&T. Comcast needs to get their act together with their HDTV service and On Demand movies freezing up and quit worrying about stealing customers from the phone companies.

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Review
#123708 Review #123708 is a subjective opinion of poster.

I HATE COMCAST!!!!

I signed up for the Comcast triple play and oh how pleasant was the customer service rep whenI was signing up, oh so helpful, answered all my questions including the ones about additional charges. I was told ther were NO additional charges, just $159.00 + tx a month. OH HOW DUMB was I. First bill was $280.00 I guess hse forgot tomention the connection fee monthly voice charges and other stuff. I called, i complained, I argued, to NO avail. Customer service wasnt so nice this time around. Anyway, i paid the bill. Next bill. LATE FEE. I know I paid the bill, checked my bank sure enough the money was withdrawn. Called Comcast, they shoe NO record of any payments. I am SO DISGUSTED and my dumb *** signed a 2 yr contract. If yall read this and have any smarts about you. DONT SIGN UP WITH THEM
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Review
#123699 Review #123699 is a subjective opinion of poster.

Comcast in San Jose, California - Where to file a complaint

If you've had enough of Comcast like I have and have an issue with them, a formal complaint can be filed to the FCC. It is good that people are formally voicing their displeasure but it should also be brought to the attention of the governing bodies. There is an online complaint form that can be accessed at: http://www.fcc.gov/cgb/cgb_offices.html Or you can file a complaint thru the Consumer Inquiries & Complaints Division at this link: http://www.fcc.gov/cgb/cgb_offices.html Consumers have rights and we should exercise them if want to drive change. People should not be taken advantage of by these large corporations and feel helpless. Good Luck, Art
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Review
#123673 Review #123673 is a subjective opinion of poster.
Loss
$75

Comcast in Hattiesburg, Mississippi - Worst service of all time

Comcast has the worst customer service department I have ever dealt with. In the last year I have had no less than 10 service calls to my home for dysfunctional cable boxes, loss of video on demand, and loss of signal(in less than 1 year). Their technicians never can get my service working for more than 2 weeks in a row, so I have just given up and will go back to my satelite dish. When i call them about my continued problems they just say that they'll send another technician. Even after speaking to supervisors, I get little help.
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Review
#123585 Review #123585 is a subjective opinion of poster.
Loss
$200

Comcast in San Marcos, California - Won't refund money.

Typing in severe frustration after trying to get a payment back from my old cable company: Comcast. I had a cable/internet account with Comcast of New Jersey over two years ago. The service was decent enough, but we moved to California and had to change companies. I have been using Cox Cable with no problems. One day while paying my cable bill online (to my new cable company: Cox) I accidentally sent the payment to Comcast. It was my mistake, I accidentally clicked the wrong cable company while not paying attention. This was March 25, 2008. The amount was $117.50. I have been since trying to get that money back and running into hassle the entire time. I first called April 15, 2008 and spoke with someone. They said they would call back. They did not. I then spoke to Andre May 1, 2008 and he said it would take five business days to get the check back, and that he would make a note to expedite the process. Still nothing and I then talked with Erin on May 11, 2008 who said it would actually be six to eight weeks before I got my check, which was issued April 15, 2008. I spoke with a supervisor, Caroline who said the same thing. I next spoke with Doris June 5th, 2008 and was told she or someone would call me back. No call, and I called again, today June 6, 2008 to Manuel and was told that none of the previous conversations actually created a credit due to a glitch on my account about a cable box. I am now told it will be an ADDITIONAL six to eight weeks to get the refund, as it is only TODAY actually going through as a refund request. After numerous other calls today trying to get to some kind of supervisor, I was disconnected twice, got transferred to the wrong department four times, my call went to voicemail twice, and then finally got through to someone who said there is no complaint department, and she would try and resolve the problem. She (like everyone else I had spoken to) said I needed to talk with accounting, and when she went to transfer me, I was disconnected. I called again to someone with screaming and laughing (most definitely NOT work related) in the background, and when I said I could barely hear her, she said in an irritated voice, "sir this is a call center, it's loud." Last straw.
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Review
#123541 Review #123541 is a subjective opinion of poster.
Loss
$117