Comcast Reviews and Complaints
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13
ISSUES RESOLVED
3.9K
TOTAL REVIEWS
$960K
CLAIMED LOSSES
$914
AVG LOSS
290K
PAGE VIEWS
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Customers don't like
- Poor customer service
- Service
- Outrageously high prices
Customers like
- When it works its good
- Internet speed
- Internet service
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0 comments
I've had it with Comcast
I have been a loyal Comcast customer for years and recently they have been mailing me and sending sales people to my door telling me that I had to switch my Comcast phone service to digital before April 15th 2008 or my phone service would be discontinued. So I agreed to have it done after a sales person came to my home for the 5th time and she told me that it would be an easy switch over and I would keep my current phone number...So she set up a date to have it switched over and the independent contractor who didn't speak English very well comes to my house to do the work on a Friday and after he left I could only make out going calls and could not receive incoming calls. I called customer service and they tried for 2 days to fix the problem over the phone. Finally they sent out another independent contractor who couldn't speak good English and he fixed the problem and told me that I had a new phone number, I told him that the sale s person told me that I would keep my old number and he told me to call customer service and they told me that I could not get my old number back. I told them to come take the phone out because at that point I was very dissatisfied and stressed out over the whole situation. Customer service sent out another independent contractor to my home and he disconnected my phone and dissconnect my ethernet plug to my computer for some strange reason. And it took me an hour to figure the problem out so I could get back online. I called verizon the next day and they sent a verizon employee to my home who was an American citizen and he was very pleasant and hooked my phone service up in 30 minutes and now I am switching my internet and cable TV over to verizon. The word comcast will never be spoken in my home again I forbid it.
Author
whereamiat
Location
Midlothian, Virginia
4 comments
After Comcast took over our internet, cable and phone last month (due to a buy-out of Insight Communications), we lost our phone for 4 days. We have 2 lines and the first line (our main line) was not ported over. It took them 4 days to tell us what had happened and fix...
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Author
bpears
Location
Portage, Indiana
Loss
$360
0 comments
Comcast in Latrobe, Pennsylvania - Overbilling-Contractor error
Comcast never shut my svc off at my old apt. Took them 3 wks to install at new place. Told me they never received a cancellation. Without cable for 1 month, charge me a old place because they never shut off svc. then tell me I am late & charge fee for new address. Send an independent contractor which I asked them NOT to do, didn't even have his own drill, borrowed mine, did a *** job, then drilled through my new carpet, and snagged it & put a run the whole length of the carpet. Then after I complain, they send another "contractor" to finish the job half- assed, drill through walls, because they don't want to run the cable outside along the house in the cold. Then they tell me I can't have my credits on my new bill, because I owe for 2 months of svc they forgot 2 shut off at the old place! They are ***-artists, & extortionists. And on top of that, the svc they installed doesn't even work right, & I have asked them to come fix it twice.
Author
PissedConsumer113078
Location
Latrobe, Pennsylvania
1 comment
Comcast took over local Insight services. Immediately they throttled the bandwith. I had a steady 10 meg download and now it is a 3.5 meg. My emails resulted in the same usless dribble about how it was my equipment that was actually checked by Insight technicians 3...
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What does separate the internet from the cable mean?
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Author
PissedConsumer112955
Location
Chicago, Illinois
1 comment
I have been battling with Comcast since November 2007 and my issue still has not been resolved. They are falsely charging me for a cable box that I voluntarily gave the Comcast technician and they have even gone so far as to have placed me with a collection agency for...
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the only thing you can do are two things and both will take a little time, and neither should have needed to be done, but if you want to have it taken care of you have to. 1....
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Author
kara
Location
Atlanta, Georgia
164 comments
Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most...
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since november of 2012 my cable internet has been ***. I call comcast every week and they send out a tech,tech can't figure out what the problem is....it is NOT my house nor t...
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Author
ihatecomcast
Location
Lorton, Virginia
Service
6 comments
Comcast is more than terrible. We ordered their Internet service. After a couple months it stopped working. They had a tech come out to our home who deleted my husband's entire machine and then left. Then we moved, and they had an independent contractor install our...
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I thought this was internet on the topic,
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Author
TammieBooth@yahoo.com
Location
Albuquerque, New Mexico
Service
0 comments
Comcast is horrible - class action lawyers help
I have paid Comcast $240 a month for several years for their so called premium channel package. The service is absolutely horrible. Every single time my son and I have sat down to watch a movie using video on demand we get an error. I’ve customer service for several weeks now. Each time they say “we are experiencing system wide problems.” I would be a willing volunteer as the lead plaintiff if a class action lawyer is willing to take my case. They are ripping consumers off and I’m sick of it as I’m sure many, many others are as well. Class action lawyers please email joseph_freedman@yahoo.com!
Author
joefreedman
Location
Nashville, Tennessee
Loss
$6
0 comments
Comcast in Reston, Virginia - Lousy service in Harrisburg PA
Scheduled comcast to come to my home for cable installation on 2/16/2008 in Harrisburg PA. Service person came, did a little work, happened to trip the circuit accidently. Lost power in the front living area, he became scared, packed up his tools, scampered to the door stating couldn't do anything else. Not his fault, can't fix it, must leave for another job. No cable, no explaination, no response from the company, but a too bad so sad, can't get back there until 3/1. Comcast sucks in customer service, qualified technicians, ansering their phones. Run to dish network.
Author
PissedConsumer111828
Location
Reston, Virginia
4 comments
Scheduled to upgrade my cable TV to include Phone and Internet access...the service man disconnected my phone on FEB 14th and failed to connect service. After many phone calls to the company's contact number 713-341-1000, I became irate due to the fact that this...
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you people are complete idiots - its not comcast\'s job to sign your contract - if you lose the paper work THAT IS YOUR FAULT not comcast - they are a cable company not a dayc...
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Author
leahzing
Location
Houston, Texas
Service
Loss
$250
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I wrote this letter to Chairman of the Board at Comcast- Mr. Arthur R. BlockMr. Block,I live in Indiana and have been a customer of your for over 20 years, as has my 87 year ...