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Dealing with Comcast is a NIGHTMARE

I live in Savannah, GA and have been a comcast customer for 4 years. In those 4 years Comcast has taken EVERY opportunity to screw up. From disconnecting my service by mistake and then making us wait 4 days to come back out and reconnect (which we had to *** of work for), 2 faulty cable boxes were delivered to us, missing THREE appointments for which my husband or I took off of work to wait for the technician, never returning phone calls, and in the last week and 1/2 I have been trying to transfer our cable service from our apartment to our new home. I have spent HOURS on the phone b/c 1 cs agent will enter 1 thing and then never call back to follow up as promised, then I call back only to find out that request was never entered and then I get to go through the entire process again, again, and again. I am looking at other options with direct tv or any other service b/c I can't in good concience pay another cent to a company who can't get it together! I dont' know of any other company who provides such a pitiful service. I just want my cable to work, I don't want to sit on the phone for 5 hours to make it happen, and I don't want to take days off of work to wait for technicians only to be stood up during my scheduled appointment time. (912) 629-4187 Mrs. Stincer
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Review
#130316 Review #130316 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast in Reston, Virginia - Service is bad. phone,internet,over charging on billing ect

The service that I have received from com cast is like working like with a bunch of rookie's. Internet the phone and TV.Billing, constant increases. The service techs totally messed up my alarm where I had to get the alarm company to straiten out there mess. Over 16 service visits, what a waste of my time.I was in action mode and was getting charged for regular rate, after a com cast rep. said that it would stay in vacation mode. Tonight I have been on the phone for over a hour and a half and no results. Wasted time again, I'm changing.
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Review
#130248 Review #130248 is a subjective opinion of poster.

Comcast

Denise L. Robinson 4508 South Dakota Ave., NE Washington, DC 20017 Phone: (202)526-5525/(202)486-2561 July 30, 2008 To Whom It May Concern: I want to start off by saying that I am truly disappointed in the recent service that I have received from Comcast. On July 21, 2008 I decided that I would like to save some money by bundling the phone, internet and television, I was already receiving cable from Comcast and thought I would give Comcast a try in Bundling my service and discontinue the phone and internet service I had with Verizon. So on July 21, 2008 I called and spoke with a gentleman in customer service and asked him what would be the price if I wanted to Bundle my phone, cable and internet and he said $109.00, and I went on to ask him if this would include all the channels I had at that time and he assured me that it would, we talked a little further and I said to him you know that I have 2 digital boxes with (1) being the DVR box and he said he knew exactly what I had and again I asked would that $109.00 be the bill for all that I had and he said yes, I then asked would I be getting boxes for the other 2 televisions and he said that would be an additional charge to the $109.00 a month and at that point I told him that I would not be taking anything else other than what I already had and he said OK and we set the appointment up for 7/28/08 to have someone to come in and install the telephone and internet service, I call back to cancel that day and rescheduled for July 29, 2008. The installation did take place on July 29, 2008 and at that point I thought that everything was good to go but my husband noticed that we no longer have HBO, STARZ, and Showtime channels. I call Comcast this morning (7/30/08) to voice my complaint and was connected to a gentleman by the name of Alex and when I asked for his last name he gave me his number 6081. I told Alex the problem as I stated above and he asked me what was the persons’ name that I had set the new service appointment with, I told him I did not have his name because I did not know that I would need to have his name at that time, but I told him if he went back and pulled and the service ticket that was done on the 7/21/08 he should be able to get the persons’ name who assisted me in obtaining the Bundle Package, he kept putting me on hold saying he would need to find out this persons’ name before he could do anything then he would come back on the phone and ask how many cable boxes I have and he could not see where I had ever had Showtime. HBO or STARZ and that I only had Basic Cable and I told him that was not true that ever since I switch my service over I had the Premium Channels that were listed above. I kept telling him that I needed to speak with a Supervisor in Customer Service and he stated that he would be the person that I needed to speak to, but he just did not seem knowledgeable enough to handle my situation because he did not how to go back and pull the service ticket to see who I had actually spoke with on 7/21/08. So when after 30 minutes on the phone with Alex he came back on the line and stated he was still trying to find out the gentleman’s name that I had spoke with on the phone so that this person could be reprimanded to the highest and that he would have to call me back within 2 hours and he never returned my call. So I started calling Comcast back trying to reach Alex and I never was able to reach him. I did speak to a young lady by the name of Aretha Lyons who seemed to be very knowledgeable and she pulled the service ticket and found the name of the person who assisted me on 7/21/08 and she told his name is Joseph Glover and his supervisors name is Victor Montgomery. She listen to everything that I told her and she stated that he did give me the wrong price for the Bundle Package I wanted, and I went on to explain to her that this was not an error on my part and was told that I would get this Package Deal at $109.00 and felt that I should not be penalized for this, I also explained to her that I had just dropped Verizon thinking that I would get a better deal with Comcast and then I was totally misled. She took the time and e-mailed a letter to Mr. Victor Montgomery also Mr. Joseph Glove telling them the things I had explained to her and asking that they return a call to me immediately. And up until this point I still have not received a courtesy call from anyone at Comcast. As you can see in the past you all have never had a problem with me paying my cable bill in the past so I trying to find out why am I now getting the short end of the stick. PLEASE Contact Me ASAP, because I am at my wits end and I am also on my job and I have taken up a great portion of my work day to deal with Comcast on yesterday and today. Denise Robinson Phone: (202)526-5525 Cell #: (202)486-2561 Work Contact # (202)576-9311 cc: Seven on Your Side
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Review
#130184 Review #130184 is a subjective opinion of poster.

Comcast sucks!

What's the point of having On Demand with Comcast if it never works!!! I called and they didn't do anything for me. Said the would check back in 48 hours to see if ti started to work. How is it going to work if they don't do anything. Does that sound On Demand to you?!! Atlanta doesn't have good cable service! We're waiting for Bellsouth to start up a better cable service so we can switch. Along with be cable problems with comcast, the internet is the other huge problem. We are constantly having problems with the internet and comcast. Don't use comcast if you have any other choice!!
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1 comment
Anonymous
#26229

Dear Muffinc79,

I am sorry to hear you are having problems with your On Demand services. I would be more than happy to get you some assistance with this. Please email me at We_Can_Help@cable.comcast.com if you would like to discuss your matter further.

Sincerely,

Melissa M.

Comcast Customer Connect

National Customer Operations

Review
#130073 Review #130073 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Cable

I have had service with Comcast since November, service has been a problem since day 1. On yesterday, woke up, cable box was not working. Got box in May, stop working already. Placed sevice call for the next day but in the mean time, I went to location and exchanged the box myself. Got home connected box but guess what the remote does not work. Spent at least 30 minutes on phone with rep assisting me with the programming of the remote. Still not working. Was told a service tech would be out between 8:00am and 11:00am. Called at 12:00 because tech had not arrived, then told he would be here before 6:30 pm. Not only to have to wait all day, you have to pay for them to come out. This is really irritating. This is a pain in the but because the service is not cheap but cannot get service within a decent time. Service techs have been to house at least 4 times since Nov. I believe that's a little much.
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Review
#129988 Review #129988 is a subjective opinion of poster.
Loss
$100

Comcast-7/31/08-uncut "Girls Gone Wild" at 7:00 pm channel 88!

We turned on the TV at 7:00 pm, Thursday, 7/31/08, channel 88-Comcast, to watch an old movie and there was an uncut episode of "Girls Gone Wild". It was on for over 1/2 hour when we turned it on but I don't know how long it had already been going. OMG!!! I am sooooo glad the kids were not with us!!! I have always been a Direct TV subscriber and do not like cable but thought I would give Comcast a try.....now I'm wondering if this was the right thing to do!!!
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Review
#129863 Review #129863 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast in Durham, North Carolina - Showed no consideration, just don't giva a dam!

Cable was set up for my daughters birthday present and no one told me at the time of scheduling that someone had to be home. I specifically told them that I get off at 5:30 p.m. tech arrives at 4:20 p.m. well of course I would have had someone at home if I was informed. Why wasn't I told at the same time I related my arrival time that I would be home. Now we have to wait 5 more days. Thats real phucked up and inconsiderate. Comcast can give me some suger right on my ~!@#$.
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Review
#129847 Review #129847 is a subjective opinion of poster.

Comcast ***!

I had to choose comcast as my cable and internet service provider because of where I live and I have been unhappy for the last month of service! My internet has not worked and I was on the phone with the technicians trying to fix it for 4+ hours, now they have someone coming to my house. I also tried logging on to their website to check my account and they can't get that straight either. The customer service reps have been extremely nice, but I am at my wits end! I heard that they are a leading company-COMCAST IS THE WORST!
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2 comments
Anonymous
#25991

There is such a love hate relationship with Comcast. They are the gate keeper to our content.

I have actually come to terms with the idea that they are not really going to improve in any dramatic way. I friend of mine pointed me to comcast.ideascale.com to offer suggestions to Comcast.

Others can offer more suggestions and vote on existing ones. Let's let our voices be heard through suggestions.

Anonymous
#25494

Maybe your computer is having problems and it is not the fault of Comcast.

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Review
#129600 Review #129600 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast files for bankruptcy

Just got off the phone with customer service (15 minutes to get my address correct.) 3rd time with the same problem in 2 years.I get terrible TV reception and no internet. "It must be your modem sir" NO! my tv does not use a modem. They tell me to call technical service and they can fix it over the phone. I call technical service and they say unplug your Modem. already did that. O.K. we'll send someone in 10 days. This reminds me of Ma Bell in the 60's. I will be switching to Directv and Vereizon.
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1 comment
Anonymous
#228827

I have to say I've had the EXACT same situation with Comcast CS and their contractors. Very aggravating!!

Once I did get a service tech out, all he did was swap ports in the back yard. Three days later after a neighbor had the same complaint about their service, a tech came out and swapped ports again to get them running, putting us back on the original bad port. Just what I told the CS had happened. After we got thru the problems I did receive almost an entire month of free service!

A small token for the amount of trouble caused by no Internet or TV for 10 days, and the frustration of their CS dept... but nevertheless it was an attempt to make things better.

Review
#129571 Review #129571 is a subjective opinion of poster.

Comcast Excessive Fees

Enough with the excessive Comcast fees! After 15 years you would think I would have learned my lesson. Last year they convinced me to stay with them with a great deal instead of switching to Verizon Fios. The period is over and they increased the rates by $ 45+. When I called customer service and told them I was not happy and thinking about switching my service the response was "so what", see ya around. So let's see. Bad overall service, excessive fees and no customer service. Now there is a business plan on how to grow for the future.
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Review
#129562 Review #129562 is a subjective opinion of poster.