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Comcast in Lexington, Massachusetts - Still no service after 10 days!!!

I lost service on 6/26/08, called Comcast to notify and they said they were "working on it." 6/27/08 they are still working to resolve. 6/28/08 issue still not resolved. 6/30/08 issue resolved but my internet is still not working. Comcast will send a technician on 7/1/08 - I explained I will be on vacation, will need to set appointment for 7/8/08 between the hours of 4-7PM when I return. Called to confirm 7/8/08 and told this appointment was canceled. Customer service agents name not listed on the report - they had no problem taking my $180 this month for services, yet I still have no internet service. Hey Comcast what's Verizon's phone number??????
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Review
#126686 Review #126686 is a subjective opinion of poster.

Excessive Problems with Comcast Billing

I am extremely disappointed and frustrated with Comcast's service. I placed an order last month through the internet. I ordered digital preferred with HBO for 39.99/month for six months and high speed internet for 19.99/month for six months. The installation fee was 29.99. I did not receieve an email confirmation so I called the office and the rep confirmed the rates for me. These rates are STILL on your website. I paid the technician 92.93 after installation for installation and first month's charges as the rep told me I had to. This was on 06/08/2008. I just received a statement yesterday with completely different rates and was charged again for JUNE-JULY and for July-August. The rates are the normal rates. To solve the issue, I first contacted my local office at 202-635-5100. After half an hour, I was told by both the representative and the supervisor that since I ordered this online, it could only be solved online through a customer service rep as they did not have the codes for internet promos. They could not even provide me with a phone number to contact for online support. So I got on the internet and signed onto your chat system. I spoke with a representative for nearly an hour only to be told that they too do not have the necessary codes and I would have to contact my local office. I told her MANY times that I ALREADY called my local office and they were of no help. The chat rep insisted, however, that I call my local office as they would be the only ones that could help me. I was given this number: 301-424-4400. The chat rep was completely UNHELPFUL. I have a print out of the transcript. I then called this number to be told the same thing, that this could only be solved online because the local office does not have access to internet promo codes. This promo has not expired. IT IS ON YOUR CURRENT WEBSITE. I do not understand how it is possible that no one has the codes for CURRENT promos. Are you just lying about these promos then? I was told by the local office to go to the local payment center with a copy of my work order as proof that I had in fact ordered those rates. Everyone has been USELESS and unable to help me. It is ridiculous for a company of Comcast's caliber to not have a copy of my work order for a rep to pull up. It is further unacceptable for the company to not have an account of what my 92.93 was for. All the reps told me that while they saw I had paid 92.93, they had absolutely no idea what it was for. I have wasted nearly 2 hours this morning trying to resolve this with absolutely no progress. Now I have to go home to get the work order during my lunch break, come back to work, then take the bus and train to go to the payment center with the HOPE that it MAY be solved, no guarantees. This is the first time, I am having to go to an office to resolve a billing issue. This is unacceptable. IS THERE ANYTHING YOU CAN DO? WHY DOESN'T ANYONE HAVE CODES THAT YOU ADVERTISE ON YOUR WEBSITE? I AM MOST LIKELY GOING TO CANCEL COMCAST, BUT NOT BEFORE THIS ISSUE IS RESOLVED TO MY SATISFACTION.
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4 comments
Anonymous
#63208

I've been fighting with them over a bill since April. They are tring to tell me I can't downgrade my services until I bring my bill current, which would mean paying the disputed amount.

I believe this is a corporate scam and deliberate ripoff. No company that large could survive being this grotesquely incompetent.

Anonymous
#38918

Over billing, lying service reps. Tired of it.

Anonymous
#36608

i think joining a class action against them is a great idea. let me know if you know of an on-going one.

Anonymous
#36607

I have yet to receive a correct bill from Comcast in 11 statements. This company is openly defrauding consumers monthly and I'd like to join a class action.

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Review
#126649 Review #126649 is a subjective opinion of poster.

Comcast are making excuses

Comcast are making excuses not put the price to $20.00 a month. Is not a win-win. They losing people. Comcast! Change your mind!!!! This I wonder why people are keeping dial-up. I have Comcast TV cable. I have to go to Juno or AOL. Or to Netzero. I wish Christians have to start there own high speed. If I was to start a high speed. I will put the comsumer first. Then I will stop having Comcast all together & go some where else. Comcast are greedy, selfish. They don't care & is unfair!!! Boo on you Comcast!
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Review
#126184 Review #126184 is a subjective opinion of poster.

Comcast Follies

The service was a nightmare from day 1. After 3 months of fooling around with the service reps--a virtual trip around the world--they send 2/3rds of the Stooges to the house. They spent 2 hours climbing around the house--but not the phone pole. Here's what they said: They're new at the phone business, and I should help them out by keeping a diary of problems or outages; then I should consult my neighbors to see if they are having a problem; and finally I should note the weather conditions and time of day when I am cut off from the world. If I will only cooperate we can get this service off the ground and running. I told them to go up to church and have a mass said for Comcast, because no earthly power could convince me to stay with them.
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Review
#125945 Review #125945 is a subjective opinion of poster.

Comcast

poor non existant customer service,inept customer service reps giving non existant response information.supervisors non availability and length of time waiting for repair. they have the service to cut off for non payment but have no service for paying customer request after storm around fathers day for drop phone line repair that is about 2 feet off ground.their system is designed not to respond to custmer call for complaint..........they offer a product that seems of value but you have to consider its value if it is void of customer service,I HOPE THIS ILLUSTRATES COMCST COMCASTIC REALITY.
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Review
#125131 Review #125131 is a subjective opinion of poster.

I hate comcast

i moved and comcast sent a man here to set it up they swithced it to 33.00 basic cable without my permission now i have no cable channels my pc is all screwed up i cant get my wireless going and i have phone service with them they told me 5 times my number will not change and it did ,i have a loved one in prison and nw he cannot call me because of their *** *** ups pissed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i moved on june 21st i told cmcast three weeks ahead of time and ask if my number would change comcast did this behind my back now i have no phone no cable and cant go wirelss they sent a guy here that was a contractor and screwed it all up the guy that set this up was chris he works with mtn brrok apts and they say he gives us the best deals this is *** now i cant talk to my loved one in the federal penn
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3 comments
Anonymous
#21670

Two times in a row comcast has manage to bring my box down and schedule me an appt. I came back from vacation turn my cable on it work for two hours and my cable was suspended, I called comcast paid the bill, and then my box was inop, comcast tried to fix it remotely no positve results so they schedule me a service tech to come see me and cause me to miss part of my work day, this is so bad, on their part, I hear is that big excuse of a word I am sorry. I guess qwest here I come

Anonymous
#21341

Comcast came to set up th service and wanted to make *** in th exterior wall of the house to pass a cable through. I refused as this would affect the integrity of the exterior cladding.

There was an existing hole in the floor with an old cable leading to the basement connection point. The technician tried in a pathetic and slovenly bad willed way to tie on the new cable and pull it through...and of course it broke..he then walked of the job saying they were not okayed to do this sort of work....I then got a private person to run the cable (no problem-took ten minutes of being intelligent and careful) and we then discovered that the internet system which was a part of the deal was not switched on by comcast--but they had been charging me for 2/3 months of NO serv ice.-.additionally we now found that they omited to give us the changer buttons..and the one originally supplied with the TV only switches the unit on and off and cant change channels.

Anonymous
#21340

call their hq and ask to be tranferred to their executive support line. you will get an immediate response from them.

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Review
#124953 Review #124953 is a subjective opinion of poster.

Comcast is a MONOPOLY! They do not care about us.

Comcast customer service people are rude and they do not know anything. They have no clue, 5 different people and 5 different anwsers. Since the purchase of Adelphia which who we had no problems with, we have had more problems with service, accounting, and customer care then ever. If we had a choice then I would choose it but since we do not face South East for Direct TV, we are screwed. Comcast has been stealing money from us and I can not get a supervisor to call me even though they say one will call. Please help me and come up with a solution.
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Review
#124757 Review #124757 is a subjective opinion of poster.
Loss
$240

Comcast/Suscom - Overpriced internet, with restrictions!

Recently my old provider suscom, has been bought out and or merged with comcast. Either way I have had COUNTLESS issues with their service. Here is a list for avoiding this company: a) Packet drops and inconsistency. While attempting game play constantly I have issues with information not going in/out as fast as it should be. Which creates choke and packetloss. Our package supports 300 KB/s down and 30 KB/s up; the game only approx 1/3 of this. b) Poor customer service. I have made countless calls to get a single problem fixed; random net drops, never was the issue resolved until it had just randomly gone away. My guess is they were aware of this issue and were dealing with it quietly. I can live with that, but not when it takes 2 months+. c) Restrictions! I was recently asked to write a program for someone involving socks4/5 proxy support. When the socks4 support was not working properly I of course assumed the problem was on my end. After investigation and having others test the software I came to the realization it was my provider. I tried through my provider on several different computers and operating systems just to be thorough. Another case is a news post a few months back about how they have the right to restrict our upload capabilities'because they are over selling bandwidth'. While restrictions are not immediate it basically means if you are uploading excessively you will get capped! So much for you get what you pay for? d) Since we are on the topic of price, we are paying 49/mo for the package I described above. The package which often does not meet terms, with many faulty conditions. For those that are unaware 49/mo for a 3mb-down(300 KB/s) package is EXTREMELY overpriced. Sadly castcom is the only provider in this area, and they know it.
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Review
#124727 Review #124727 is a subjective opinion of poster.
My girlfriend, Judith Lamb, has been refused contact with customer service supervisors. Her service was disconnected accidentally by a COMCAST service person. She called and a representative restarted her service, however, her high speed internet was not connected as...
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2 comments
Anonymous
#17404

It is crazy to think everyone has 5 hours during a work day to sit around and wait for a Tech. to show up.

On the other hand, if you work with the customer support center, they will give you the Tech's. cell phone and you can call him and get a better time when he/she might be there.

I have done this. Insight was good about it, I don't know about Comcast yet.

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Review
#124302 Review #124302 is a subjective opinion of poster.
Loss
$1000

Comcast, worst consumer compny ever

I called Comcast to find out about getting a HD cable box and turning in my digital box. They asked my telephone number. They said take the box to my local service center. I took vacation time off from work went home and disconnected the box. When I walked into the center, the counter person laughed out loud. Oh we don't have any HD boxes we are out. But you can get a recorder box for an additional $6 per Mo. Another Comcast bait and switch I can't wait for FIOS so I can cancel these sleezy jerks.
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Review
#124289 Review #124289 is a subjective opinion of poster.