
Unclaimed
Comcast
Reviews and Complaints
3.9M
CLAIMED LOSSES
6.2K
TOTAL REVIEWS
780K
PAGE VIEWS
28
ISSUES RESOLVED
Comcast Reviews
New Reviewer
Incompentent customer service
Comcast customer service changed my email address without my permission. I have placed two work orders and still do not have the problem fix. They expect me to sit by the phone for 72 hours waiting for them to call me with a solution and the phone call never happens. No one ever returns my call and you can not talk to anyone that can solve the problem. This is the worst company I have ever dealt with. They are so big that they have forgotten who made them big and pays their salary. Me the customer. I'm looking for a different options for internet service. there has to be someone out there that believes in customer service.
1 comment
ID
Location
Miami, Florida
Service
Comcast Internet Service
New Reviewer
Owe me refund but instead sent to collection agency!
I've been a Comcast customer for more than 10 years. Most recently, I've had their Triple Play package for more than 3 years. I had very few issues. I have never been late in paying an invoice. In December I decided to switch to Verizon Fios. On 12/23 Verizon installed Fios. Once complete, I took the two TV boxes and the Internet Modem to the Comcast facility at One Apollo Rd, Plymouth Meeting, PA. I received a receipt for three boxes (two were typed and one was handwritten). I signed the receipt and was advised to call customer service to cancel the service since the recipt would only validate my return of the equipment. On 12/23 I called Comcast Customer Service and advised them to stop service. After trying to entice me to stay with extending Triple Play new customer prices (something they wouldn't do when I originally called them) she told me that she'd cancel the service and that I should return the boxes. I advised her that I already did return them and she said "it takes a while for the system to update". On 12/28 I called Comcast to verify they received the boxes and was told that the system wasn't updated yet, but that I shouldn't make a payment since Comcast will owe me money. On 1/14 I got a letter from a Bill Collector stating that Comcast had sent my account to the collection agency. I immediately called Comcast to ask what this was about. They told me that they still didn't show the return of my equipment. Comcast filled out a form and provided me with a confirmation number and said that within 48 hours they'd receive an answer. I called Comcast again on 1/23, 1/26, and 1/27 each time being told to continue to wait since they still haven't processed the information yet. I asked for a Supervisor who said that there is nothing that they can do, they have procedures to follow. I have since opened a complaint with the Better Business Bureau about this. I will also look for other forums to post this bad practice of Comcast. It isn't right for them to delay providing a credit while sending this to a collection agency and possibly impacting my credit!
3 comments
ID
Location
Philadelphia, Pennsylvania
Comcast unable to provide service offered
We recently bundled all services with Comcast. An essential service was fax since our business is in our home. We are unable to fax long distance and have been told by the tech who came to our home they cannot help us. It is their system that does not work but...too bad for us. It is a real mess...they now have our telephone system tied up. When they were originally installing everything we were without phone service for 5 days...were told three times someone would be out and no one showed up. This is a slimy company....stay away.
1 comment
ID
Location
Phoenix, Arizona
Incompetent people at comcast cable
After three months os struggling to have Comcast fix my billing problem I received a delinquent late bill. for three month now I have been trying to get these people to fix the problem with my on line billing. It all started when Comcast changed their billing. It reverted back to an old address and my x wife's billing .Now for three months I have been trying to get this billing prob taken care of by many costumer service reps! Each time I was assured that the error was taken care of. On 1-6 10 I went over to the local Comcast office here in Rohnert Park Ca to exchange a faulty cable box and asked the girl behind the counter if they had received my payment for the month of 1/1/10 she assured me that they received payment on 1/3/10 and told me that she had the exact same problem at her home. She told me that they changed billing and many costumers had the same problems. Why cant these incompetent *** take care of these problems in a timely manner.The girl that helped me was a real sweetheart. I am at the point that they can take all their *** out of my house!! .
2 comments
ID
Location
San Jose, California
New Reviewer
Comcast is the absolute worst
Recently we added a DVR to our Comcast service. The DVR kept freezing up and giving an error code OTH. A technician named Wade Straight was called and I asked him what the code OTH meant. After much disrepectful conversation, Wade told me that he had a list of the codes but did not know where it was and would not take the time to look for it. We have had such problems with Comcast and this posting is to warn as many people as possible. If you call the Comcast customer service and get a person name "John", hang up and start over. If you have a choice to pick another service other than Comcast, you would be wise to pick another service, unless you enjoy being put on hold, enjoy being treated like a piece of trash by the technicians, and if you enjoy your program to freeze up, and also if you enjoy unplugging and re-plugging devices, then Comcast if for you.
10 comments
ID
Location
Northport, Alabama
Loss
$1
Comcast uses their exclusive domain to screw comsumers.D
I'm forced to have Comcast as my cable provider. I pay an obscene amount of money for TV alone. I purchased a laptop computer for X-mas & I requested a bundle package.I never had Internet access before. I was told I could not receive a bundle due to my current service.I would have to downgrade my service to basic cable for 2 months to be eligible to receive a bundle rate. I was offered an intoductory 6 month rate for Internet.I accepted. I made it clear I wanted a wireless connection and purchased a router. The installer came and would not hook up the router, I called Comcast while he was here and they refused to help.
ID
Location
New Bedford, Massachusetts
Service
Comcast Bundle
Loss
$100
New Reviewer
Comcast Customer Service Is Awful
Dear Comcast, Dealing with your "customer service" system is akin to the punishment of Prometheus, wherein every day my liver is ripped out and eaten by eagles, only to have it grow back overnight to be ripped out again. However, I would in no way describe your service to be as useful as Prometheus' gift of fire to mankind. Just thinking of calling 1-800-COMCAST fills me with vitriol and hate. Before I even dial the numbers my blood pressure has risen to hypertensive levels; I am primed for spitting, frothing rage. Your mechanical phone system is maniacal in its design. I congratulate you on your truly evil and diabolical achievements. I don't have the scientific data yet, but I suspect you have contributed significantly in the nation-wide rise in diagnosable mental illness, including depression, suicide, and that one that compels people to eat dirt and nails. In fact, after calling your phone number and being told via electronic voice to call the very same number I had called and then was disconnected from literally 7 times, I became convinced that there was no God, as a loving and omnipresent deity could not possibly allow a company as wretched and unholy as yours to exist. The painful process of dealing with your company is not isolated solely to telephonic implements. No, you have found a new and perverted way to slowly boil the souls of your customers (and, God forbid, potential customers) in oil. Your web chat function, which I attempted to use to increase my service and pay you more money, mind you, made me long for the days of your impenetrable phone systems. It took almost two hours for the representative to give me the information I wanted, which was only how much it would cost to have more cable, and then to arrange for that to happen. In an entirely predictable turn of events, I have now cancelled that additional service. Other companies might wonder why I would do that so soon, as I'd only increased the service in the last month. Comcast, I'm sure, has absolutely no interest in my reasoning, but I'm going to tell you anyway, as my impotence in the matter has left me grappling emotionally for any outlet I can find. I have come to the conclusion that your corrupt and villainous company is only propped up by a combination of the government's lack of enforcement of anti-trust laws and the personal blessing of Satan, the Prince of Darkness. In addition, the services you do provide can only be described as the least-terrible option, in that they only occasionally function as advertised. Or perhaps they are functioning exactly as intended, and you merely have more depraved plans than I had originally imagined. Why do you treat your customers so sadistically? I realize that we are simply a means to raise the stock price so your executives and investors can reap the benefit of my ongoing suffering, through subscription numbers and mergers with other loathsome companies to become one, giant, venomous machine. But does it not enter into your hearts to have pity on those of us left to endure the odium of your deeds? I see it cannot; your hearts are made of molding, rotting meat that cannot experience shame or remorse. Indeed, your company has become such an anathema, that the only further business plan I can imagine you have is to take up killing babies and children in dark rituals to rip a dimensional hole in space and time that will engulf the world in the cold silence of the void, and will finally end our suffering.
6 comments
ID
Location
Seattle, Washington
New Reviewer
Cut Off Again by Comcast
For the past 3 months I have had to call customer no-service a total of 14 times. The major problem has been the free converter boxes that are needed to get channels 26 and above on oldr model televisions. They are continually looseing connectivity with the system and a call to custemer support is required to reboot them on their end. We have given up on trying to keep the 2 boxes with this problem going and have disconected them and they lay on the floor behind the TV's. What a horrible company can't even keep their own equipment working. And as far as their customer service goes, I wonder how they stay in business?? Comcast do us a favor and have the powers that be rob the company blind and go out of business!!!!
ID
Location
Norcross, Georgia
Comcast is horrible at everything
bad service, unreliable/poor quality cable TV, bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV
2 comments
ID
Location
Cockeysville, Maryland
Service
Comcast Tv Service
New Reviewer
Comcast Digital Adapter Scam
We have limited cable with Comcast. In November 2009 they made us get a digital adapter. At the time, they told us it was free. I asked several times. We had trouble installing it due to some channel problems, so we had to pay for someont to come out (they could have told us how to fix it on the phone). Now it is January 2010. They started charging us for the adapter, and said they wanted it back because we only have limited service. Wait a minutes, we had to pay to get it - and now we have to give it back. What's the problem here? Any comments, let me know at CWar.5.destwar@***.com
3 comments
ID
Location
East Brunswick, New Jersey
Loss
$50
Stop Merger Comcast - NBC. Write to dpt of Justice
Comcast is a company that is failing in every possible way. I believe it is not an accident that NBC went into an implosion with the Leno/O'Brien debacle as Comcast is trying to buy it. The department of Justice is already giving an indication that the merger has to be scrutinized. This is the time to write to the Department of Justice and address your concerns. OPPOSE THE NBC-COMCAST MERGER!!! I am presently writing a series of complains against them. I can show you how to be effective. For all my complaining, as for prices, they give me excellent breaks. My HD/DVR/HBO/2HD receivers CableTV service is presently at $50/month total!!!! But that's because they constantly screw it up and they always have to give me a promotion for free! What got me is the way they treat the elderly and the disabled. They do not let them know about the right to "Limited Service," a government program for less than $15/month!!! It is outrageous! These people need the service! Comcast ought to be sued by them! DO NOT PULL THE PLUG! IT IS YOUR TV! IT IS YOUR RIGHT! IT IS THE LAW! Call up your government and complain. In NJ, where I am, Telecommunication Companies complains are the 2nd consumer complains in frequency. you are not alone! Complain to your government. You can also try the President's hotline at their headquarters. Threaten them you will write to consumer affairs in your state. It works. send me an email for more info. can1z-at-aim.com. I will start sending you the complains I am filing against Comcast. Let's get Comcast to do the right things right. It is our right.
ID
Location
Plainfield, New Jersey
Stop Merger Comcast - NBC. Write to dpt of Justice
Comcast is a company that is failing in every possible way. I believe it is not an accident that NBC went into an implosion with the Leno/O'Brien debacle as Comcast is trying to buy it. The department of Justice is already giving an indication that the merger has to be scrutinized. This is the time to write to the Department of Justice and address your concerns. OPPOSE THE NBC-COMCAST MERGER!!! I am presently writing a series of complains against them. I can show you how to be effective. For all my complaining, as for prices, they give me excellent breaks. My HD/DVR/HBO/2HD receivers CableTV service is presently at $50/month total!!!! But that's because they constantly screw it up and they always have to give me a promotion for free! What got me is the way they treat the elderly and the disabled. They do not let them know about the right to "Limited Service," a government program for less than $15/month!!! It is outrageous! These people need the service! Comcast ought to be sued by them! DO NOT PULL THE PLUG! IT IS YOUR TV! IT IS YOUR RIGHT! IT IS THE LAW! Call up your government and complain. In NJ, where I am, Telecommunication Companies complains are the 2nd consumer complains in frequency. you are not alone! Complain to your government. You can also try the President's hotline at their headquarters. Threaten them you will write to consumer affairs in your state. It works. send me an email for more info. can1z-at-aim.com. I will start sending you the complains I am filing against Comcast. Let's get Comcast to do the right things right. It is our right.
ID
Location
Plainfield, New Jersey
New Reviewer
Comcast high speed internet horrible service then charged for it
saturday january 9 internet out called comcast. appt. set for sunday. no one came. called sunday evening. technician came monday and diagnosed problem on the pole. he called for maintainance man. no one came by tuesday evening. called back tuesday night. there was no record of diagnosis. another technician came thursday and said problem on pole. he called maint. man to come that day. he never came. called friday. maintainance came to pole. no problem there. said modem was bad. he called tech to bring one. he never came. we went to wal mart on saturday and bought one and hooked it up ourself. bill came today and there is a $30.00 service fee for repair!
3 comments
ID
Location
Charleston, South Carolina
Service
Comcast Internet Service
New Reviewer
Comcast
Comcast is the worst cable company around gonna bill me with my friend old cable bill just because my address on my id, and his name in there computer as him with a pass due bill. I just moved in my house payed the first month in full and the next bill they sent was $400.00. I called and they had me on the phone and hour came back and told me that in two days my bill will be back to 0.00 the next week my cable was completely turned off. I am going to serve they as Thurday, afternoon, and let the judge, tell they *** off + I will have my room mate to show up in court stating they put his bill on me... dam!!!! ***.....
1 comment
ID
Location
Washington, District Of Columbia
New Reviewer
Netbook Scam
I got caught with the Comcast bait & switch during their Bundled Service special last summer: order the $99/month service and receive a FREE Netbook. I switched my Verizon service to Comcast in Aug 2009 with lure of free Netbook. Comcast claims they didn't receive my signed contract, but they're billing me the $134/month. Attempted working it out w/ several reps, mailed in the contract twice - still no Netbook. Spoke w/ rep today (Jan 2010) and I don't "qualify" because they didn't get the paperwork. Asked for waiver of $150 early termination fee - they're happy to disconnect me but not a guarantee it will be waived. So - I'm a slave to their contract for 18 more months and they get my free advertising of my poor experience. I'd look at your other cable/internet choices!!!
33 comments
ID
Location
Redmond, Washington
Loss
$200
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Comcast
Comcast Customer Service is one of the worst I have ever dealt with and the Company is trying to take as much money from their customers as they can.
DO NOR SIGN UP WITH THESE CROOKS!!!!!!