New Reviewer

Incompentent customer service

Comcast customer service changed my email address without my permission. I have placed two work orders and still do not have the problem fix. They expect me to sit by the phone for 72 hours waiting for them to call me with a solution and the phone call never happens. No one ever returns my call and you can not talk to anyone that can solve the problem. This is the worst company I have ever dealt with. They are so big that they have forgotten who made them big and pays their salary. Me the customer. I'm looking for a different options for internet service. there has to be someone out there that believes in customer service.
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#117670

Comcast Customer Service is one of the worst I have ever dealt with and the Company is trying to take as much money from their customers as they can.

DO NOR SIGN UP WITH THESE CROOKS!!!!!!

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#169515 Review #169515 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Internet Service
New Reviewer

Owe me refund but instead sent to collection agency!

I've been a Comcast customer for more than 10 years. Most recently, I've had their Triple Play package for more than 3 years. I had very few issues. I have never been late in paying an invoice. In December I decided to switch to Verizon Fios. On 12/23 Verizon installed Fios. Once complete, I took the two TV boxes and the Internet Modem to the Comcast facility at One Apollo Rd, Plymouth Meeting, PA. I received a receipt for three boxes (two were typed and one was handwritten). I signed the receipt and was advised to call customer service to cancel the service since the recipt would only validate my return of the equipment. On 12/23 I called Comcast Customer Service and advised them to stop service. After trying to entice me to stay with extending Triple Play new customer prices (something they wouldn't do when I originally called them) she told me that she'd cancel the service and that I should return the boxes. I advised her that I already did return them and she said "it takes a while for the system to update". On 12/28 I called Comcast to verify they received the boxes and was told that the system wasn't updated yet, but that I shouldn't make a payment since Comcast will owe me money. On 1/14 I got a letter from a Bill Collector stating that Comcast had sent my account to the collection agency. I immediately called Comcast to ask what this was about. They told me that they still didn't show the return of my equipment. Comcast filled out a form and provided me with a confirmation number and said that within 48 hours they'd receive an answer. I called Comcast again on 1/23, 1/26, and 1/27 each time being told to continue to wait since they still haven't processed the information yet. I asked for a Supervisor who said that there is nothing that they can do, they have procedures to follow. I have since opened a complaint with the Better Business Bureau about this. I will also look for other forums to post this bad practice of Comcast. It isn't right for them to delay providing a credit while sending this to a collection agency and possibly impacting my credit!
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#113208

Comcast is a big pain and need to be close down cause they are ripping people off same thing happen to me.I had got service with them and the next month got a bill for 500 dollars.I told them to turn the service off and they did but still tried to get 500 by putting it on my credit.I hate comcast.

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#109029

UPDATE: I received a call from Comcast today and they referenced my complaint with the Better Business Bureau (that I opened yesterday). Comcast has rectified my billing issue.

They have identified the returned box, issued a credit, and noted that the balance of about $6 that was remaining on the account after the credit was also credited making my balance $0.

They also advised me that they are contacting the credit bureau to update them. The Comcast Rep gave me his direct number if I should receive any other communication from the credit bureau.

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#108626

Comcast service is good, long term agreement not being required is great, but the billing department is totally ignorant.

I quit Comcast because month after month they started showing that I owed for two months. I would call, they would look, and tell me not to worry.

Next month, same thing. Four months later, I quit, return everything. They try to get that extra month out of me when I return everything. I ignore that.

Three months later, they send me a check for a months service plus the $25 deposit I had forgotten all about.

Happy now, but had to quit first. Best luck!

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#169169 Review #169169 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Comcast unable to provide service offered

We recently bundled all services with Comcast. An essential service was fax since our business is in our home. We are unable to fax long distance and have been told by the tech who came to our home they cannot help us. It is their system that does not work but...too bad for us. It is a real mess...they now have our telephone system tied up. When they were originally installing everything we were without phone service for 5 days...were told three times someone would be out and no one showed up. This is a slimy company....stay away.
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#111149

We wanted to switch to digital service. Sounds simple enough, huh?

Sixteen calls later - SIXTEEN - and seven - SEVEN - service calls later, our service is still hit or miss.

If there was any other cable company in our area, we would switch in a New York minute - even if it costs more for fewer channels. Comcast sucks!

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#169028 Review #169028 is a subjective opinion of poster.
Location
Phoenix, Arizona

Incompetent people at comcast cable

After three months os struggling to have Comcast fix my billing problem I received a delinquent late bill. for three month now I have been trying to get these people to fix the problem with my on line billing. It all started when Comcast changed their billing. It reverted back to an old address and my x wife's billing .Now for three months I have been trying to get this billing prob taken care of by many costumer service reps! Each time I was assured that the error was taken care of. On 1-6 10 I went over to the local Comcast office here in Rohnert Park Ca to exchange a faulty cable box and asked the girl behind the counter if they had received my payment for the month of 1/1/10 she assured me that they received payment on 1/3/10 and told me that she had the exact same problem at her home. She told me that they changed billing and many costumers had the same problems. Why cant these incompetent *** take care of these problems in a timely manner.The girl that helped me was a real sweetheart. I am at the point that they can take all their *** out of my house!! .
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#117156

Is this Mr. Cable actually an employee of Comcast?

If Comcast allows this kind of a response to a customers it makes me think I am right about Comcast all along.

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#114503

Please take our service out of your home. Since we are incompetent.

Why didn't you get the sweetheart in the office to help your dumb ***.

No you decided to run home, *** off and come on this site and type this ***...Leave us and go get dish. And then you will be begging to come back....

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#169007 Review #169007 is a subjective opinion of poster.
Location
San Jose, California
New Reviewer

Comcast is the absolute worst

Recently we added a DVR to our Comcast service. The DVR kept freezing up and giving an error code OTH. A technician named Wade Straight was called and I asked him what the code OTH meant. After much disrepectful conversation, Wade told me that he had a list of the codes but did not know where it was and would not take the time to look for it. We have had such problems with Comcast and this posting is to warn as many people as possible. If you call the Comcast customer service and get a person name "John", hang up and start over. If you have a choice to pick another service other than Comcast, you would be wise to pick another service, unless you enjoy being put on hold, enjoy being treated like a piece of trash by the technicians, and if you enjoy your program to freeze up, and also if you enjoy unplugging and re-plugging devices, then Comcast if for you.
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#118701

It is up to comcast to find a company that makes a DVR that works good. The DISH DVR has maybe 0.01% of the issues that that comcast dvr's do.

that does fall on the back of comcast. Also comcast needs to stop being so cheap and put the bad ones out of commission and stop giving them back out to customers. Comcast does have the worse customer service in the business.

Every single time I call them with and issue I only talk to a supervisor, yet ever single time I get different information. They have no training standards and they will straight out LIE to their customers.

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#116932

Agree with all the complaints. 9 out of 10 of the customer service reps at comcast are useless their number 1 solution is "there is something wrong with your box, drive all the way up here and swap it out for another one." not a day goes bye without channels blacking out or pixelating up. I would emplore anyone to not go with comcast for your tv service you will be soory

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#116772

Comcast is a great company and many people are upset because instead of just leaving if they are not satisfied, they call and harass the staff. Customers do not realize that rudeness gets you no where at any company.

There are options out there. Go elsewhere if not satisfied.

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#116771

Comcast is a great company and many people are upset because instead of just leaving if they are not satisfied, they call and harass the staff. Customers do not realize that rudeness gets you no where at any company.

There are options out there. Go elsewhere if not satisfied.

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#116766

Here's the thing... Comcast didn't make that box.

Motorola did. Understand that with ANY cable company, you will be required to use electronic equipment and with ANY electronic equipment, there is a chance that it will stop functioning properly without any warning. I know it sucks, but so does magical forest gnomes not actually existing in reality. As far as the error code, why do you need to know what it means?

You were wasting Wade's time by asking him questions on things you won't be able to fix yourself unless you have a good knowledge on cable systems (which I know you don't because otherwise you wouldn't have called Comcast) and THAT is why he got short with you. Next time you call Comcast Tech Support about an issue with your service, be polite and answer the questions they ask you without being ignorant.

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#111147

The list of customer service complaints regarding Comcast would be thicker than a phone book - and that's for a single month. It's a shame that a company this poorly operated is allowed to conduct business at all. They are the absolute worst of any company in any industry.

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#110903

The suck, they have poor staffing that dont even try to help at all.Even the people in the excutive office offer no help.I spoke with Evelyn R. and she was very rude.

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#110560

Agree that Comcast is the worst. I'm thinking of just cancelling my cable and installing an attic antenna.

The customer service people are something else.

Probably worse than any I have ever experienced. Worse than the legendary Gateway people of a few years back.

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#107861

I agree that Comcast is the worst!

If you get a customer service person named "Rose" start over. She knows less than nothing!

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#107377

Could not agree more with the poor service provided by Comcast. They are the worst cable provider in the United States bar none.

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#168815 Review #168815 is a subjective opinion of poster.
Location
Northport, Alabama
Loss
$1

Comcast uses their exclusive domain to screw comsumers.D

I'm forced to have Comcast as my cable provider. I pay an obscene amount of money for TV alone. I purchased a laptop computer for X-mas & I requested a bundle package.I never had Internet access before. I was told I could not receive a bundle due to my current service.I would have to downgrade my service to basic cable for 2 months to be eligible to receive a bundle rate. I was offered an intoductory 6 month rate for Internet.I accepted. I made it clear I wanted a wireless connection and purchased a router. The installer came and would not hook up the router, I called Comcast while he was here and they refused to help.
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#168783 Review #168783 is a subjective opinion of poster.
Location
New Bedford, Massachusetts
Service
Comcast Bundle
Loss
$100
New Reviewer

Comcast Customer Service Is Awful

Dear Comcast, Dealing with your "customer service" system is akin to the punishment of Prometheus, wherein every day my liver is ripped out and eaten by eagles, only to have it grow back overnight to be ripped out again. However, I would in no way describe your service to be as useful as Prometheus' gift of fire to mankind. Just thinking of calling 1-800-COMCAST fills me with vitriol and hate. Before I even dial the numbers my blood pressure has risen to hypertensive levels; I am primed for spitting, frothing rage. Your mechanical phone system is maniacal in its design. I congratulate you on your truly evil and diabolical achievements. I don't have the scientific data yet, but I suspect you have contributed significantly in the nation-wide rise in diagnosable mental illness, including depression, suicide, and that one that compels people to eat dirt and nails. In fact, after calling your phone number and being told via electronic voice to call the very same number I had called and then was disconnected from literally 7 times, I became convinced that there was no God, as a loving and omnipresent deity could not possibly allow a company as wretched and unholy as yours to exist. The painful process of dealing with your company is not isolated solely to telephonic implements. No, you have found a new and perverted way to slowly boil the souls of your customers (and, God forbid, potential customers) in oil. Your web chat function, which I attempted to use to increase my service and pay you more money, mind you, made me long for the days of your impenetrable phone systems. It took almost two hours for the representative to give me the information I wanted, which was only how much it would cost to have more cable, and then to arrange for that to happen. In an entirely predictable turn of events, I have now cancelled that additional service. Other companies might wonder why I would do that so soon, as I'd only increased the service in the last month. Comcast, I'm sure, has absolutely no interest in my reasoning, but I'm going to tell you anyway, as my impotence in the matter has left me grappling emotionally for any outlet I can find. I have come to the conclusion that your corrupt and villainous company is only propped up by a combination of the government's lack of enforcement of anti-trust laws and the personal blessing of Satan, the Prince of Darkness. In addition, the services you do provide can only be described as the least-terrible option, in that they only occasionally function as advertised. Or perhaps they are functioning exactly as intended, and you merely have more depraved plans than I had originally imagined. Why do you treat your customers so sadistically? I realize that we are simply a means to raise the stock price so your executives and investors can reap the benefit of my ongoing suffering, through subscription numbers and mergers with other loathsome companies to become one, giant, venomous machine. But does it not enter into your hearts to have pity on those of us left to endure the odium of your deeds? I see it cannot; your hearts are made of molding, rotting meat that cannot experience shame or remorse. Indeed, your company has become such an anathema, that the only further business plan I can imagine you have is to take up killing babies and children in dark rituals to rip a dimensional hole in space and time that will engulf the world in the cold silence of the void, and will finally end our suffering.
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#158629

I just had to READ a Comcast customer service phone rep who tried to BS me into thinking that it was my fault that the scheduled cable techinician would not be able to come to my home until hours after the scheduled appointment.

They are the worst liars and I am thinking of switching to ATT u-verse.

The whole comcast system is run by inept, uneducated, low brows who let the technicians decide whether they want to complete a job or not, instead of taking orders like they are supposed to.

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#138480

I used to work for an outsourcer that gives customer service from comcast...I cannot tell you how frustating it can to be to try to help a customer and not have the adecuate tools and support from them. It all started about a year ago when our system just simply stopped working regarding all monetary issues (ledger, payments, etc) we as reps couldnt see if you had made a payment, how much you owed, etc. We were told to do as best we could that the "glitch" in the system would correct itself at the most in the next weeks (obviously didnt happen took 6 months for that problem to be solved) in the meantime i cannot believe the amount of lying i did during that time to try to get a customer out of the way and get on with the next (given that the calls we recieve are abot 40% billing-60% tech support YES THEY HAVE A *** SERVICE!)i found myself lying 40% of the time during my job, i hate myself for that to this day and was the primary reason i quit. I went into a serious case of depression thanks to my employer,which didnt care about us their employees.

That just tells you if your own company doesnt care for you as an employee imagine how much they care about ther customers.

The only thing i can recommend you guys is get the dish, either driecttv or dish network, i know comcast flashes you with the 3 for 1 combos they have but i just think it is more healthy to just avoid all those problems youll have with comast and pay a little bit extra to not go to through those hassels.

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#123396

The truth is Comcast does not care about their customers, they just care about numbers. For customer service rep does not any supervisor's support, thats reason you get transfered constantly.

Customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are harass constantly by supervisors, and operations. They have people on the floor making sure representatives finish their call as soon as possible, even if representatives are in their weekly manager meetings, system issues, still affect them, that company does not have a good operations system, to work on exceptions.

I know all this because I had a few friends working for Comcast, most of them have resigned due that work was too extremely stressful, some of them still remain looking for another job, due to the bad economy. That's the reason why customer service rep are rude, the company does not care about customer service just numbers.

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#110134

Can I tell you I spent 3 HOURS holding for customer service today to get help activating my digital receiver and the adapter for another TV? My phone battery went dead before anyone answered the phone!

Fortunately I was texting a technician online when the phone quit. I told the person I was talking to online how long I'd been holding and he couldn't believe it! I didn't get my problem solved, hopefully end of this week.

Their customer service is lacking to say the least. When you spend over $100 per month for cable and internet you expect quality.

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#107307

Haa. I am feeling better after reading this.Just re-cancelled my service which I was billed even after I cancelled it a week ago. Every single time I call them they dont have the record of my previous call..WTH

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#107079

WOW......... best piece I've read on this site yet!

You......

are to be commended!!

AND...... as a current Comcast subscriber, I do feel your pain!

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#168665 Review #168665 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Cut Off Again by Comcast

For the past 3 months I have had to call customer no-service a total of 14 times. The major problem has been the free converter boxes that are needed to get channels 26 and above on oldr model televisions. They are continually looseing connectivity with the system and a call to custemer support is required to reboot them on their end. We have given up on trying to keep the 2 boxes with this problem going and have disconected them and they lay on the floor behind the TV's. What a horrible company can't even keep their own equipment working. And as far as their customer service goes, I wonder how they stay in business?? Comcast do us a favor and have the powers that be rob the company blind and go out of business!!!!
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#168599 Review #168599 is a subjective opinion of poster.
Location
Norcross, Georgia

Comcast is horrible at everything

bad service, unreliable/poor quality cable TV, bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV
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#111010

They suck so bad...They are liars and thieves..

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#106898

actually they are only bad at one thing and that is fulfilling the obligations that they promised their customers, however I have tried other services and they were even worse.

qwest cost me $1,100.oo worth of computer equipment and has the nerve to send me a bill for early disconnect, to which I send them my bill for $1,100.00 dollars. LOL it works for me.

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#168591 Review #168591 is a subjective opinion of poster.
Location
Cockeysville, Maryland
Service
Comcast Tv Service
New Reviewer

Comcast Digital Adapter Scam

We have limited cable with Comcast. In November 2009 they made us get a digital adapter. At the time, they told us it was free. I asked several times. We had trouble installing it due to some channel problems, so we had to pay for someont to come out (they could have told us how to fix it on the phone). Now it is January 2010. They started charging us for the adapter, and said they wanted it back because we only have limited service. Wait a minutes, we had to pay to get it - and now we have to give it back. What's the problem here? Any comments, let me know at CWar.5.destwar@***.com
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#393508

It's way worse being an employee. A fat sup named Kim Edwards in the Lynnwood, WA call center sent email asking for off the clock work.

Employees who complained got fired but she still works there.

We are winning a class action lawsuit. Call retention department and ask for discounts/promotions.

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#392580

This is TOTAL BS. I had to go get the digital adapter.

Comcast just disabled all of the functions I purchased with my TV. However, you can get them back by paying another $9 a month per TV to UPGRADE to a full HD Box that will perform the same function.

They say it is so they can provide better service. It is a total ripoff. They have figured out a way to make it inconvenient and make you pay to get the convenience back.

TOTAL BS.

This should be cause for a class action lawsuit.

It's not about the money. I would spend $2,000 of my own money to go after these @&&holes.

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#180625

:) I had to get a digital adapter for my extra tv in my bedroom it was no charge and really easy to set up and activate. only problem is you have to use the comcast remote that comes with the adapter!

you may want to call the 1800 comcast number and tell them about your local comcast dicking you around. best of luck!

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#168572 Review #168572 is a subjective opinion of poster.
Location
East Brunswick, New Jersey
Loss
$50

Stop Merger Comcast - NBC. Write to dpt of Justice

Comcast is a company that is failing in every possible way. I believe it is not an accident that NBC went into an implosion with the Leno/O'Brien debacle as Comcast is trying to buy it. The department of Justice is already giving an indication that the merger has to be scrutinized. This is the time to write to the Department of Justice and address your concerns. OPPOSE THE NBC-COMCAST MERGER!!! I am presently writing a series of complains against them. I can show you how to be effective. For all my complaining, as for prices, they give me excellent breaks. My HD/DVR/HBO/2HD receivers CableTV service is presently at $50/month total!!!! But that's because they constantly screw it up and they always have to give me a promotion for free! What got me is the way they treat the elderly and the disabled. They do not let them know about the right to "Limited Service," a government program for less than $15/month!!! It is outrageous! These people need the service! Comcast ought to be sued by them! DO NOT PULL THE PLUG! IT IS YOUR TV! IT IS YOUR RIGHT! IT IS THE LAW! Call up your government and complain. In NJ, where I am, Telecommunication Companies complains are the 2nd consumer complains in frequency. you are not alone! Complain to your government. You can also try the President's hotline at their headquarters. Threaten them you will write to consumer affairs in your state. It works. send me an email for more info. can1z-at-aim.com. I will start sending you the complains I am filing against Comcast. Let's get Comcast to do the right things right. It is our right.
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#168550 Review #168550 is a subjective opinion of poster.
Location
Plainfield, New Jersey

Stop Merger Comcast - NBC. Write to dpt of Justice

Comcast is a company that is failing in every possible way. I believe it is not an accident that NBC went into an implosion with the Leno/O'Brien debacle as Comcast is trying to buy it. The department of Justice is already giving an indication that the merger has to be scrutinized. This is the time to write to the Department of Justice and address your concerns. OPPOSE THE NBC-COMCAST MERGER!!! I am presently writing a series of complains against them. I can show you how to be effective. For all my complaining, as for prices, they give me excellent breaks. My HD/DVR/HBO/2HD receivers CableTV service is presently at $50/month total!!!! But that's because they constantly screw it up and they always have to give me a promotion for free! What got me is the way they treat the elderly and the disabled. They do not let them know about the right to "Limited Service," a government program for less than $15/month!!! It is outrageous! These people need the service! Comcast ought to be sued by them! DO NOT PULL THE PLUG! IT IS YOUR TV! IT IS YOUR RIGHT! IT IS THE LAW! Call up your government and complain. In NJ, where I am, Telecommunication Companies complains are the 2nd consumer complains in frequency. you are not alone! Complain to your government. You can also try the President's hotline at their headquarters. Threaten them you will write to consumer affairs in your state. It works. send me an email for more info. can1z-at-aim.com. I will start sending you the complains I am filing against Comcast. Let's get Comcast to do the right things right. It is our right.
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#168546 Review #168546 is a subjective opinion of poster.
Location
Plainfield, New Jersey
New Reviewer

Comcast high speed internet horrible service then charged for it

saturday january 9 internet out called comcast. appt. set for sunday. no one came. called sunday evening. technician came monday and diagnosed problem on the pole. he called for maintainance man. no one came by tuesday evening. called back tuesday night. there was no record of diagnosis. another technician came thursday and said problem on pole. he called maint. man to come that day. he never came. called friday. maintainance came to pole. no problem there. said modem was bad. he called tech to bring one. he never came. we went to wal mart on saturday and bought one and hooked it up ourself. bill came today and there is a $30.00 service fee for repair!
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#442569

Comcast high speed internet is horrible your modem will go offline everyday five times a day for 5-15 minutes randomly. For some strange reason they cannot fix the problem I'm currently thinking of switching internet services its just rediculous in my opinion.

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#110108

Terrible ... service is not satisfactory ..

not even close. I'm am so glad I have a choice. I am finally switching to Electric Power Board in Chattanooga, Tn. I wish I had a nickel for every time I have had to call Comcast about various problems.

My bill varies (never have figured that one out). My service is horrible (internet an phone). TV is OK.

I quit. After a few years, I've had enough.

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#106770

i believe there is something wrong with comcast. i suspect (ONLY MY OPINION), Comcast is about to go Adelphia's way, a competitor that went defunct because of management irregularities.

today i wrote a letter to government officials and I will ask the justice department to halt their merger with NBC. I found the company has problems at every level including customer relations, pricing, equipment, management and installations. please write to me at can1z-at-aim.com.

I want to hear your story. Thank you

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#168436 Review #168436 is a subjective opinion of poster.
Location
Charleston, South Carolina
Service
Comcast Internet Service
New Reviewer

Comcast

Comcast is the worst cable company around gonna bill me with my friend old cable bill just because my address on my id, and his name in there computer as him with a pass due bill. I just moved in my house payed the first month in full and the next bill they sent was $400.00. I called and they had me on the phone and hour came back and told me that in two days my bill will be back to 0.00 the next week my cable was completely turned off. I am going to serve they as Thurday, afternoon, and let the judge, tell they *** off + I will have my room mate to show up in court stating they put his bill on me... dam!!!! ***.....
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#106771

i believe there is something wrong with comcast. i suspect (ONLY MY OPINION), Comcast is about to go Adelphia's way, a competitor that went defunct because of management irregularities.

today i wrote a letter to government officials and I will ask the justice department to halt their merger with NBC. I found the company has problems at every level including customer relations, pricing, equipment, management and installations. please write to me at can1z-at-aim.com.

I want to hear your story. Thank you

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#168432 Review #168432 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

Netbook Scam

I got caught with the Comcast bait & switch during their Bundled Service special last summer: order the $99/month service and receive a FREE Netbook. I switched my Verizon service to Comcast in Aug 2009 with lure of free Netbook. Comcast claims they didn't receive my signed contract, but they're billing me the $134/month. Attempted working it out w/ several reps, mailed in the contract twice - still no Netbook. Spoke w/ rep today (Jan 2010) and I don't "qualify" because they didn't get the paperwork. Asked for waiver of $150 early termination fee - they're happy to disconnect me but not a guarantee it will be waived. So - I'm a slave to their contract for 18 more months and they get my free advertising of my poor experience. I'd look at your other cable/internet choices!!!
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#190563

I am exactly in the same situation. I subscribed in August 2009.

And whenever I called I would get a very different response. Sometime I am not eligible, then they said they have processed their part and I should get it in next 60-90 days (by the way this pphone call was in December 2009). I waited till April, but no lucl.

Contacted again,same useless answers.

Today I aent an email to Sherri and now I am going to report it to BBB as well.

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#139787

It took about 7 months, but I did get it, and I only got somewhere when I started to e-mail We_Can_Help@***.comcast.comso I recomend that to anyone who is waiting for the netbook. tell them your name, account number, and that it's been forever lol!!!

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#137256

i am in the same boat. when i called today since i was told that they were shipping out the netbook back in Dec 2009, the rep said that the sales person forgot to enter the promo code when i got the triple play bundle deal.

i told them it's not my fauth and the rep said i'll get $100 giftcard.

this is cheaper than the netbook which i want so i will contact them to eitehr send me the netbook or give me $200 giftcard. Comcast has really poor customer service, i was transfereed around 4x before someone could actually help me.

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#134805

Hello All,

I was in the same situation as you. I signed up in Aug 2009 for the triple play with the free Netbook after ninety days.

After I waited about 16 weeks I called to see what was going on several time and each time I was given the run around, promised to be called back with an answer with no luck and still no Netbook but cable with a contract....so I was doing my part of the deal and was getting hot with angry by the day that Comcast was not doing their part. SO I had been looking online and saw that a couple of people suggested filing a complaint with the Better Business Bureau so at the end March 2010 I did so. At that point it was like week 29 which is well pass the time Comcast promised I had also called Comcast to find out what was going on and the Check Myrebate number to see if they had any information which they advised Comcast had not forwarded or my eligibity forms. At week 31 I called Comcast to just cancel...for me it was princple....Yeah I could have brought my own Netbook but I committed to them for two years so I was going to get what they promised or I would never do buisness with them again.

I believe when I called back April 1 I got a different response....Of course they blamed it on the wrong contract so I fill it out again but my Netbook has finally been mailed out....I received a letter from Comcast saying it is on the way with a tracking number so I suggest everyone make a report with the BBB online. It helped me!

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#133211

:( :(

I have been getting the runaround from Comcast, and they offered me nothing in the end.

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#132996

UPDATE: Well after several hours on the phone in February, it appears that they put the right "code" on my record on February 16th. The problem though is I got service in August of 2009 and that should have started my 90 days.

Now I have to wait until at least May or June. If is not in my hot little hands by the middle of June, I'm feeling a class action lawsuit.

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#131172

I too was promised a netbook when i signed for the triple play in august. No luck on the netbook.

I have been waiting for months and just today comcast told me: the agreement has already been cancelled, after the attempts that we have tried to reach you.

They claim my email address was invalid, which I doubt since they send me my bill every month so they mailed the agreement. Never received it either.

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#130559

Update to my previous post... thanks to Sherri and Detreon @ Comcast I got my netbook last week!

I recommend that you communicate the facts to them, and be respectful but persistent. Good luck.

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#124799

Well I since November I have been trying to get to the bottom of my notebook issue with Comcast. Today I found out they finally put the "right code" in my record so I could contact the rebate center.

Contact the rebate center and they say they have no record, and could be 6-8 weeks before they even have the record let alone the 2-4 weeks to get shipped after that.

Absolutely insain that they do business this way, and very dissapointing.

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#121356

I never got mine either, but I contacted Sherri at Comcast and she got the ball rolling for me. It took about a month, but I am looking at my netbook right now. Go to Comcast's Twitter page or email We_Can_Help@***.comcast.com.

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ID
#168408 Review #168408 is a subjective opinion of poster.
Location
Redmond, Washington
Loss
$200