Comcast Reviews and Complaints
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Customers don't like
- Poor customer service
- Service
- Outrageously high prices
Customers like
- When it works its good
- Internet speed
- Internet service
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I got the Comcast high speed internet, cable and telephone bundled together. The order went fine. From there it was all downhill. I had more service techs come out than anyone should have. The service was hit and miss. A tech said it was all the stuff running off the...
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I cancelled my Comcast service in October 2007. Between that time and the beginning of February 2008 I received 2 statements showing that I owed money for service dates ocurring after I cancelled. The first time I called Comcast and they said it was a mistake, they...
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Comcast in Marietta, Georgia - Sent to collections
After three days of a simple call to change my service address, I received a automated call from a company hired to intimidate and threaten consumers. They did not know exactly what they wanted from me. Turns out they wanted my equipment. They told me i was a deadbeat and I even though I pay monthly for the equipment, it is comcast's. Once they realized a mistake, told to call comcast. Comcast had no idea that the company existed. I asked to speak to a supervisor, was told "shut your mouth and listen". I never received any calls from supervisor and told none will be available for me. I cancelled my service immediately. My life is 10% happier.
Comcast complaints can be made by calling this number. 1-800-593-9692. This is a number that is sacred to comcast employees, and comcast employees will not give it to you willingly It reached my hands "in error" if I should say. It is funny how you can easily...
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Anonymous
I was talked into purchasing a phone line in addition to my business internet in order to save money on the installation and monthly rate. I called to cancel the service but...
Anonymous
They are criminals. Awful. Burn in ***..
I was a Direct Sales Installer in Beaverton, Oregon. Complained to Curt Henninger about corruption in my department involving my co-worker, Chris McQuery, our lead, Alan Jost, our supervisor, Don Willis, Don's supervisor, Tim Ream, and Tim's supervisor, Mike...
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Anonymous
boy could I tell you stories about NJ , same stuff
Anonymous
Comcast open door policy is a joke and comcast listens is even a bigger joke . They don't care about the employees
all of you uneducated consumers out their *** and moaning about the sub standard customer care you received with comcast is SERIOUSLY making me want to puke! NO ONE CARES!! i am a current employee of comcast and a representative for their video repair department. ...
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bye bye comcast
Verizon recently cut my Comcast cable line when installing fiber optics in my area. Called Comcast and they came out three days later and put a temporary cable line in across ...
Art
The fact that you are even here and telling people to stop complaining shows the poor quality of service that YOU and comcast offers. You as a \"20 Year Old\" have no clue wha...
Comcast lacks Quality Assurance
Over the last four years we've had nothing but trouble with installation, and this year our frustration was compounded trying to get a billing error corrected due to an improper installation billing---what ever happened to the Customer is Always Right? The money amount is minimal, but it is the principle of the thing. If somebody stole $40 out of your wallet, wouldn't you call the authorities? In this case, it doesn't seem to matter much to Comcast if we get our money or we don't. We've made many calls, a personal visit, and used Comcast's computer chat feature to try and solve our problem. When the installer filed his paperwork, he claimed an added wall installation and a "professional install"--neither of which were performed. It took us several calls after he left to get up and running. We've invited Comcast personnel into our home to confirm that he did not install an added plug-in, but they did not take us up on our invitation. On three occasions, they promised to credit our bill...and they did not. Calls were not returned; promises were broken; representatives lacked proper knowledge and telephone ethics; technicians passed the buck to software companies; and installers have left our home without setting us up properly. We are more frustrated and disappointed than anything else. At one time we called and the lady who answered said, "What do you expect me to do about it?" and then she hung up on us. To us, dealing with Comcast's customer service has truly been a nightmare.
Comcast, still awaiting my deposit
After cancelling Comcast Cables' TV, internet and phone - I am still waiting for my equipment deposit credit back from them after 7 months. They were quick to take my $189/ month for over 20 yrs, but slow to return a credit. I got the run around from customer service and waited on the phone for 40 minutes. Verizon Fios is much clearer for tv, much faster internet and more reliable phone service. Comcast will be losing more and more market share- but how rude not to return a good customer's deposit hoping we would forget about it (@$75). A Happy Verizon Fios customer
COMCAST IS THE WORST
I am renting a home in Florida for 6 weeks. They have COMCAST as their provider. I ordered additional Cable Services from COMCAST during my stay. It is now 7:00pm. I am waiting for the COMCAST Installer who was supposed to be at my house between 4 pm and 6 pm to add the additional cable services. He hasn't arrived. I was also on hold for 20 minutes after having pressed the appropriate telephone button for repair service. I was finally greeted by the billing department who then put me on hold for a trouble call dispatcher. I hung up after 30 minutes. Tomorrow, I will cancel my order with COMCAST. I canHow does this company stay in business.
I reside in Nashville, Tennessee and Comcast cable service here is absolutely HORRIBLE! Many of my complaints stem from the most obvious and makes you wonder why you pay so much every month (even with the constant price increases and channel changes) for something that...
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Deez
Comcast/Xfinity is a piece of ***. They rip u off with fees. I'll be glad when a new cable company come with some better service and better rates. Die comcast, please do us th...
comcastic
comcast bought time warner. they are the same company
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How did you get out of your contract?? we got our bundle in Nov of 2011 too and are very dissatisfied and want to go back to direct tv bundle.
shut up comcaster. comcast is a joke.. we got forced into getting these digi boxs and the channel often gets hung or becomes unavailable hours at a time :/