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Comcast/Suscom - Overpriced internet, with restrictions!

Recently my old provider suscom, has been bought out and or merged with comcast. Either way I have had COUNTLESS issues with their service. Here is a list for avoiding this company: a) Packet drops and inconsistency. While attempting game play constantly I have issues with information not going in/out as fast as it should be. Which creates choke and packetloss. Our package supports 300 KB/s down and 30 KB/s up; the game only approx 1/3 of this. b) Poor customer service. I have made countless calls to get a single problem fixed; random net drops, never was the issue resolved until it had just randomly gone away. My guess is they were aware of this issue and were dealing with it quietly. I can live with that, but not when it takes 2 months+. c) Restrictions! I was recently asked to write a program for someone involving socks4/5 proxy support. When the socks4 support was not working properly I of course assumed the problem was on my end. After investigation and having others test the software I came to the realization it was my provider. I tried through my provider on several different computers and operating systems just to be thorough. Another case is a news post a few months back about how they have the right to restrict our upload capabilities'because they are over selling bandwidth'. While restrictions are not immediate it basically means if you are uploading excessively you will get capped! So much for you get what you pay for? d) Since we are on the topic of price, we are paying 49/mo for the package I described above. The package which often does not meet terms, with many faulty conditions. For those that are unaware 49/mo for a 3mb-down(300 KB/s) package is EXTREMELY overpriced. Sadly castcom is the only provider in this area, and they know it.
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#124727 Review #124727 is a subjective opinion of poster.
My girlfriend, Judith Lamb, has been refused contact with customer service supervisors. Her service was disconnected accidentally by a COMCAST service person. She called and a representative restarted her service, however, her high speed internet was not connected as...
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Anonymous
#17404

It is crazy to think everyone has 5 hours during a work day to sit around and wait for a Tech. to show up. On the other hand, if you work with the customer support center, the...

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#124302 Review #124302 is a subjective opinion of poster.
Loss
$1000

Comcast, worst consumer compny ever

I called Comcast to find out about getting a HD cable box and turning in my digital box. They asked my telephone number. They said take the box to my local service center. I took vacation time off from work went home and disconnected the box. When I walked into the center, the counter person laughed out loud. Oh we don't have any HD boxes we are out. But you can get a recorder box for an additional $6 per Mo. Another Comcast bait and switch I can't wait for FIOS so I can cancel these sleezy jerks.
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#124289 Review #124289 is a subjective opinion of poster.
Comcast was supposed to get my internet started, only the technician left a wire running down my lawn, across my driveway, and then across the driveways of my 3 neighbors, and finally ending at a box at the end of our row of townhomes. Not only that, but the internet...
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Anonymous
#17402

They just did the same thing to me. I saw something running from the side of the house, through the yard and up to the junction box out by my drive-way. It was about 50 feet o...

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#124285 Review #124285 is a subjective opinion of poster.

Comcast is too big to care. Why should you?

I’m only writing this to the consumer because ultimately you have the power. That power has everything to do with the choices you make for yourself. I am writing specifically about Comcast because I am a former customer of theirs and have had similar complaints that are just as appalling as others on this site and many other sites regarding Comcast’s services. I was a customer if Comcast’s internet, cable, and phone services and found that Comcast was an entity with no intent on resolving customer issues if they could get away with it. I spent many hours on the phone with customer service reps trying to resolve issues that would commonly arise from service disruptions, and billing inaccuracies. In dealing with Comcast I became quite good at playing the game by not accepting their bullying tactics and was able to correct their mistakes when it came to outrageous charges on my monthly bill. Although I never did have any luck in getting them to compensate me on my bill in the cases of week long service disruptions to my internet account. The problem that I found with Comcast was not that they are a soulless company interested only in getting your money regardless of how good or bad their services are, but rather that they are not the only company that thrives on these same principles. So by understanding this I then looked at myself, the consumer, and realized that I had the power to not allow companies like Comcast to devour my time and energy which ultimately I value more than money. So I decided to not deal with Comcast any longer and discontinue services with them. I will spare you the story behind the nightmare of ending my services because I’m sure I’m not the only one who has had to deal with them and that is not why I’m writing this. Anyway, I then found myself in a state of withdraw realizing the only company that would be able to provide me with my multimedia fix was Comcast. I had looked into other alternatives but found that their services were either just as bad or worse or not even an option. (Satellite is out because I have no means to obtain clear reception, don’t bother commenting, I checked it out for myself.) I found myself in a state of panic to which I though was very strange. “Why am I so upset over T.V.?” I asked myself, and it took me a long time to come to terms with the reality that my living rooms only entertainment outlet was my DVD collection and virtually no reception via antenna for my T.V. Gradually I found acceptance, and then peace. Fortunately for me and my wife (Who is still struggling a bit with the lack of internet access.) the building we live in offers free internet access in their club house that we do use often enough to check emails and our netflix account. We both agree that we don’t use the internet extensively enough to justify paying $50.00 per month for access. And seeing that we do not have a phone line hooked up in our apartment, due to us both having cell phones, dial up is not an option. We may consider going with a cheep dial up connection in the future or maybe even DSL, but either way, we have our internet café in our building or we also have the library. Yes folks the library, it’s free and it’s a great place to go. Ok now I’m just rambling. What I am trying to say is that you have the power not only to not deal with Comcast but you also have the power to not deal with other companies that follow the same practices as Comcast does. All you have to do is stop complaining about them and just stop using them. It really is that simple. Simplify your life little by little and soon you may find that all these things that we have convinced ourselves of save us time are really what have been taking away our time from things that are important. My wife and I have taken a new found love in reading out loud to one another weather it be a news paper, book, or magazine. Our 8 month old daughter loves it! And we find that we have so much more to talk about when we share our interests in what we are reading rather than sitting in the same room doing nothing together. You’ve seen it, one person watching T.V. while the other surfs the internet all the while not interacting with each other for hours on end. I was there man and to be honest I wouldn’t be able to recall any of those moment for I was a zombie. Now in the time that we have freed ourselves from unnecessary things I have what seem like a lifetime of memories with my family spent doing things that we would have otherwise not have done because something better was on the *** tube. Plus we have a lot more money because we aren’t paying large sums of money for what should be minor services. End of story and hopefully if you all decide to live life away from the T.V. and computer, then it should be the end of Comcast as well. Remember you have more power than you think they just don’t want you to know that.
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#124082 Review #124082 is a subjective opinion of poster.

Comcast in Houston, Texas - Worst customer service

I have never been able to get Comcast to fix problems with my cable TV and internet. They have missed several service calls and when they do come out they don't fix the problems. Comcast customer service is a joke. You go through a telephone maze and then they ask you the same questions when you finally talk to a human. I've asked for a supervisor to call me at least a dozen times and have never received a call. The total disregard for their customers is sickening. I have been told by the service techs that the problem is with a node (whatever a node is) and is too expensive for them to fix unless I live in River Oaks (a wealth Houston area). He said that calls in River Oaks are answered the same day and the equipment is well taken care of. So, unless your rich Comcast doesn't care. Funny that they pay the same amount that I do. Do Not Use Comcast!
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#123943 Review #123943 is a subjective opinion of poster.

Comcast in Blakely, Georgia - They do not log return of equipment

This is the worst customer service I have ever experienced. We canceled our services because when we moved to another location in the same area of the city, they told us none of our promotions would transfer and my bill was going to jump to nearly $200 per month! To cancel their service, I had to return their equipment to a local station, which did not open until 9am, closed by 5pm, and was only open 9-12 on Saturday. The equipment was returned on Monday to an extremely rude and surly customer rep. Not trusting them, I called the 800 number Thursday to be sure my account was cancelled and they claimed no record of my equipment being returned. Further, they told me I would have to find my receipt and call them back. Well, we have been moving, so you know what that is like. I called to get a number to the local office and was hung up on and then told on another call that I cannot contact them via phone and would have to drive out there. We searched and found the receipt, so I called again, and after being put on hold and no one ever picking up, then hanging up and calling back, I am told they cannot accept my receipt via phone and I must drive out to my local office. So, to finally get them to do their job, I spend my entire lunch hour and use my $4 per gallon gas to get the *** services cancelled. I will NEVER use Comcast again, not that they care!
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#123907 Review #123907 is a subjective opinion of poster.

Comcast in Miami, Florida - Mad as ***, won't take it anymore

I recently moved into a new townhouse in Miami and Comcast struck a deal with the Association so that cable service was included in the monthly maintenance fee with no choice of provider left up to me. After moving in I had internet service added and was told that there would be no installation charge. Comcast send a contractor to install the internet service and it was working when he left. Much to my dismay my service quit working the same day! I called Comcast, waited on the phone for over an hour and they required me to go through a long series of meaningless power up and power down sequences of both the cable modem and my pc. No success. They dispatched a tech to repair the service and I had to take vacation time from work. The tech arrived and put a meter on my line and said there was nothing wrong with the service. He reconnected the cable modem and brought it back on line. Later that night the service went down again. I called comcast (waited nearly an hour and a half on the phone) and went through the same power up and power down sequences again (meaningless). This situation went on for over 30 days!!! Then the bill arrived, I called Comcast to request an adjustment due to the fact that I had very little service over the last thirty days and was rudely told that if I didn't request it on the day that the service was down I would not get any credit. The rude woman said she would send out another tech and I would have to take another vacation day to wait for him. The tech showed up, put a similar meter on the line and said nothing was wrong, this time the modem would not connect. This tech worked on this for over an hour and then got the modem to connect. The tech really didn't make any changes and just got lucky that it connected, I knew it would go down again. He shoved the service call sheet in front of me and told me to sign. Before I would sign I reviewed the sheet. Comcast had a customer aging report on the service call sheet and it stated that I was 60 days past due and I was instantly enraged! The truth is that I didn't even have service for 30 days at that point. I called Comcast again! The young boy at the other end of the phone said that I was past due and scheduled for shut off. I reluctantly paid the bill (for almost no service) over the phone with a credit card. The young boy gave me a confirmation number and told me I was back to good standing. I snapped back to him that I was ALWAYS IN GOOD STANDING and Comcast screwed up AGAIN! The next day.... I got home from work and all of my Comcast services were turned off. I was enraged beyond belief!!! I called Comcast again, (this time the wait was only 20 minutes) and the rude woman on the other end said that she saw no record of payment. I took a deep breath and read to her the confirmation number and explained that I had paid it over the phone. She said that she had to open a research request with another department and there was nothing she could do to help me. I had to wait. I waited with no service for 1 week (even though promised 24 hours turn time for research). I called Comcast again (with a very long wait on the phone) and was told there was no record on my account that I had called and requested a research on this lost payment. I was pissed off!!!!!!!!!!!! I could go on forever but I was cut to the chase. I made a total of 17 calls and even called the corporate headquarters. Finally, they found my payment applied to another persons account. I had to call them to get updates on this situation no Comcast employee ever called me back. I requested termination of this service. (I'm forced to keep the cable TV portion which is HORRIBLE LOW QUALITY PICTURE) and today 2 months later A COLLECTION COMPANY CALLED ME TO COLLECT A BALANCE DUE ON MY ACCOUNT!!!!!!!!! I am now going to file with the small claims court to get results from Comcast!!!!!!!!!!!!!! This and previous problems over the years has cost me over $1700.00 dollars ( I keep detailed records ) and I'm tired of being abused by a company that is supposed to provide service to me, THE CUSTOMER. I am convinced this is a scam run by Comcast to generate additional revenue to compensate for their lack of management skills!!! COMCAST I WILL TAKE THIS FROM YOU NO MORE!!!! If you have been through a situation like this from Comcast I encourage you to take action and file your case in small claims court. It only requires you to fill out a form and pay a filing fee!!!!
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#123724 Review #123724 is a subjective opinion of poster.
Loss
$1700

Comcast is horrible

Comcast cable has the worst customer service ever. Funny this is supposed to be a service industry and they suck at it! I tried to order service and called up several time only to get hung up on a few times. The other times that I did speak to someone they had conflicting stories/ offers/ promotions then the previous salesman. This has been one of the worst experiences of my life. Hope i never have to go through it again. I do not wish this one anyone. Comcast is a rip-off someone should put a stop to the monolopy they have on this industry.
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#123708 Review #123708 is a subjective opinion of poster.

I HATE COMCAST!!!!

I signed up for the Comcast triple play and oh how pleasant was the customer service rep whenI was signing up, oh so helpful, answered all my questions including the ones about additional charges. I was told ther were NO additional charges, just $159.00 + tx a month. OH HOW DUMB was I. First bill was $280.00 I guess hse forgot tomention the connection fee monthly voice charges and other stuff. I called, i complained, I argued, to NO avail. Customer service wasnt so nice this time around. Anyway, i paid the bill. Next bill. LATE FEE. I know I paid the bill, checked my bank sure enough the money was withdrawn. Called Comcast, they shoe NO record of any payments. I am SO DISGUSTED and my dumb *** signed a 2 yr contract. If yall read this and have any smarts about you. DONT SIGN UP WITH THEM
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#123699 Review #123699 is a subjective opinion of poster.