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Comcast-Double bill for installation

The cable monopoly Comcast has begun double billing for installation (usually around $115). When a consumer calls to start service, they schedule a date of installation, and the customer is told to have a check made out for the installation fee and first month service. That customer's account is started that same day, and a bill is generated charging the installation fee (the check for which might not get handed to the installer until the afternoon) and first month's service. Bills are generated prior to the service period, and sent out after the service period, so the consumer receives this bill usually about 6 weeks from the time of installation and payment. By that point, they may not remember whether they paid the first bill. If they saved their documentation, they get the pleasure of speaking with a rude Comcast "customer service" representative to have the situation remedied. If they didn't save the documentation, or just tend to pay bills without question, they get double billed. The problem here is that this situation is not just occasional or a bad coincidence; rather it is forced to occur routinely by Comcast's dubious business policies.
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1 comment
Anonymous
#305006

my first bill is 264.00 that is rediculous and my internet is super slow wtf this is retarded i am about to cancel

Review
#128165 Review #128165 is a subjective opinion of poster.

Comcast doesn't care about solving customer issues

My condo building has experienced frequent outages with Comcast cable and internet services. Individual owners have called and called Comcast telling them that the entire building is out. Comcast repeatedly tells each of us that there is no record of other outages and requires each individual to set up an appt. When the first scheduled appt among my neighbors happens, Comcast sends out their tech, who determines a line man is needed, states he will set this up and leaves. Then, a line man arrives in a day or two - and then, nothing... no fixing of the problem. Then condo owners 2 and 3 have their scheduled appts and experience the same scenario. Meanwhile each resident at my building calls Comcast explaining that the entire building is out, and asking status and about the Comcast trucks spotted at our building, on two different occasions through-out this. (Which come, don't or can't fix the problem and leave). Comcast tells callers they have no record of these dispatched crews in their log system and continues to deal with each caller as if each call is an isolated incident. Comcast has huge communication issues and if their 'system' doesn't provide a more effective means to solve problems - then they should fix the system. But I'm not waiting anymore at their mercy. Last outages of a few months ago (5 total) - I had vowed that if this happens again, I would find another ISP. Well, it happened again... customer service/ resolution was deja-vu. The first thing I did with my connectivity to the web is find where I can post my Comcast complaint. My DSL installation is scheduled for Monday. Good bye Comcast! Hello AT&T!
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2 comments
Anonymous
#494109

brian_roberts@comcast.com is email address of CEO of Comcast

Anonymous
#489119

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

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#127858 Review #127858 is a subjective opinion of poster.

Comcast is the worst! Cannot access email 50% of the time. They can't fix it. Or won't.

I have had Comcast internet service for several years and had been fairly happy with it. However over the past 6 months or so it has become increasingly more difficult to access my email via their website. Approximately 50% of the time that I attempt to access email, I receive a message saying "Log in failed." And with increasing frequency, I receive the same message while I am reading my email. It simply cuts out and it is hours before I am able to log back into their website. I have made repeated calls to Comcast and spent hours with their techs to no avail. In fact, the more I complain about this problem, the worse it gets. Their customer service is all but nonexistent. They will not even admit this problem exists! I am so frustrated I am considering getting rid of Comcast altogether. I no longer use their phone service because of poor customer service. And the internet is full of customers saying exactly the same thing I'm saying. Evidently, they don't really give a ***.
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Review
#127768 Review #127768 is a subjective opinion of poster.

Comcast Is Horrible

Please take a look at the websites below and the huge and involved list of customer complaints. And this is the company we are going to let do national security for us? They can't even do basic TV service and we are going to put our lives in their hands? No! We can not privatize the government, we can not privatize national security!! and we certainly can not put national security in the hands of some pure idiots!!! ACLU Sues Over Illegal Collusion Between Government and Telecommunications Companies: http://www.aclu.org/safefree/nsaspying/35942prs20080710.html Comcast complaints: http://www.consumeraffairs.com/internet/comcast_isp.html http://comcastsucks.org/ http://comcraptic.com/tinc?key=iA3zUXuB&start=-1&epp=25&reverse=1 http://comcast.pissedconsumer.com/ I have had horrible experiences with Comcast, including direct harassment by a Comcast employee that I caught interfering with our signal and laughing about it. They try the "cable box scam" where they try to charge you for a cable box you already returned. They never keep work orders. Then they repeat the same work they did before. No one in the company talks to each other. They refuse to give you work orders for what they did previously. They have swapped out everything in this place several times over. Every other billing cycle, they shut off our HBO or SHO and pretend that there is a service problem. Over the past few years I have probably spent 150 or more hours trying to resolve complaints. That is more than a week out of my life! They have an unsatisfactory rating from the Better Business Bureau. You practically have to murder your own grandmother to get one of those. This company should have its corporate charter revoked.
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Review
#127238 Review #127238 is a subjective opinion of poster.

Comcast Has Been Incredibly Abusive

I am writing to in regards to Comcast Cable Television. My understanding is that the Better Business Bureauhas an unsatisfactory rating of Comcast. My understanding is that they only give two categoriesof ratings - satisfactory and unsatisfactory. Thisprofessional organization found the way that theyconduct business to be poor enough to give them anunsatisfactory rating. Here are a few websites which list complaints against Comcast: http://www.consumeraffairs.com/internet/comcast_isp.html http://www.consumeraffairs.com/cable_tv/comcast_cable.html http://www.satelliteguys.us/archive/f-107.html My understanding is that every posted complaint represents 500 or more actual ones, since many people do not post complaints generally, and specifically to webpages that have no real power to address their concerns. The behavior towards me has included: 1) Service technicians and customer service represents engaging in consciously vindicitve actions. I even caught them laughing about doing so on more than one occasion. The service tech waited for a key moment in a show and shut off the power to the box right then! 2) Service technicians providing inaccurate informaton (frequently) 3) Customer service represented providing inaccurate information (frequently) 4) Service technicians lying about what problemsare wrong. 5) Service technicians and their bosses consciously trying to evade solving problems. And, as you can review in the posted complaints, myissues with them parallel the experiences of manyother customers. Over the course of two years, I have spent, on average 5 and more hours per month trying to resolve problems with Comcast. Please note what kind of disruption to a person's life that this represents. That, over the course of two years, I have spent something like 120 hours - perhaps 6 full days of my life dealing with problems from this company. And this is the company that we are going to let do national security work for us? Exactly what kind of lunacy is that? They can't even get a TV to work, and we are going to trust them with our lives? This company needs to have its corporate charter revoked. Internet Magazines
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1 comment
Anonymous
#25992

There is such a love hate relationship with Comcast. They are the gate keeper to our content.

I have actually come to terms with the idea that they are not really going to improve in any dramatic way. I friend of mine pointed me to comcast.ideascale.com to offer suggestions to Comcast.

Others can offer more suggestions and vote on existing ones. Let's let our voices be heard through suggestions.

Review
#127237 Review #127237 is a subjective opinion of poster.

Comcast refuses to keep me connected to the Internet

Since the middle of May, 2008 I have been dealing with Comcast and their High-Speed Internet. I've complained about the fact that my connection is constantly going out on me. Finally a couple of days ago when I called, an appointment was made for a technician to come to my home to check things out and to give me an up-to-date modem. The technician was not only on time but 30 minutes early. He however did not call before his arrival as he was supposed to do. When I opened the door to let him in, he was talking to his wife on his cell phone and continued to do so for about another five minutes. He not only did not fix the connection problem, he said there was nothing he could do and said the problem is with my computer. Odd as it runs just fine in the shop that did some routine maintenance to it. He never checked the outside connections to see if there was a problem there. He simply didn't care. He hooked up the newer modem, which I kept insisting he do as he was supposed to have brought into the home to begin with, and left. I'm very tired of calling them about the Internet problem. I'm tired of hearing their excuses. I'm tired of hearing that the problem is on my end. This is the first ISP I've had do this to me and I'm tired of it.
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1 comment
Anonymous
#23883

Im right there with you in being upset about down time with your internet. I was a verizon customer in the past.

And I have recently bought my first home. So I decided to save a penny or two and go with comcast for my cable and my internet in one bill. Boy oh boy has that been the biggest mistake that I have ever made. In one week my internet went down a total of 7 times.

Each time it would last from 1 hour up to a full 24 hours. I call them and the reps on the other end would tell me its because they are doing maintanence. So I get screwd for that? So then I tell her that I want a credit for all the down time.

Why should I pay for something that Im not getting the use of. She then goes on to say "Im sorry its nothing that I can do here".

Ohhhh how convienent that its never them that can help.

So I understand how you feel about this.

Review
#127222 Review #127222 is a subjective opinion of poster.

Comcast has failed to provide proper Internet connection

After struggling for the past couple of weeks to keep my Internet connection up and running for longer than one minute at a time, I managed to have a technician come to my home to fix the problem. Not once did he check any of the outdoor connections to see if that could possibly be the problem. He finally relented to giving me a newer modem he was supposed to have walked in with; unfortunately that didn't make any difference. He said he couldn't do anything and I needed to have my computer worked on. It works just fine in the shop that just finished servicing it; it's only while using their connection, that things don't work the way they should. This man was sloppy in appearance, was talking to his wife on his cell phone when he entered my home and continued talking to her for about five minutes after his arrival. Keep in mind that the man I spoke to to set up the appointment on July 10, 2008 ran a couple of tests from his site and he even said the problem was on their end not mine. I want to work from home however that doesn't appear to be a possibility as long as my ISP is failing to provide the service I'm paying for. I've also noticed that the signal is much stronger after midnight, however Comcast refuses to listen. I know someone who works for them and will be finding out who to send a complaint to regarding the lack of help I received on Friday. July 11, 2008. I am definately not a happy person right now.
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#127180 Review #127180 is a subjective opinion of poster.

My automatic payment is "late" because of Comcast's poor accounting system

Several months ago I set up to have my Comcast bill charged to my Discover card automatically. Early in June, for reasons of their own, Discover sent me a new account number. I called Comcast on 6/12/08 to give them the new number. The bill was set up to be charged on the first of each month, so June had already gone through and July would not be charged for over two weeks. On July 11 I received the bill due August 1 that claimed that I was late and had not paid my July 1st bill. The problem is that their system is so cumbersome that it couldn't get my new credit card into the stream in time to make the deduction. I called to complain and all they had for me was, "the system takes as much as two cycles to make changes," and, "you can pay your bill now over the phone." So I payed the bill with the same credit card that they verified is in their system. Now I have a late mark on MY account because THEIR system couldn't handle a change.
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#127106 Review #127106 is a subjective opinion of poster.

Comcast in Memphis has the worst call center

Comcast has a commerical that says Comcast cares about their customers that is a lie. The CEO and employees know they have corner on the market. We have to tolerate their rude customer service. I got pick up a DVR box and they were none availiable. I told to make a second trip. The lines at the service center are very long. I have a back back. I will have to wait in line or call a lazy not on time tech. How do we get our congress to deregulated these suckers. Memphis customer service the worst. I call the corperate office got no help.
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2 comments
Anonymous
#494101

brian_roberts@comcast.com is email address of CEO of Comcast

Anonymous
#493148

There is a company by the name of Pro com that do cable also,but I just ant never heard of them before.And the technicain was the rudest person you can ever meet .And to have a job at people house shouldnt be.How can they handle that matter.And he wasn't even at my house Yea :(

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#126710 Review #126710 is a subjective opinion of poster.

Comcast is a joke. this is what happens when you have no competition

worst customer services. they installed a bundled services. (cable,int,phone) with phone they were supposed to keep my same number. and thats what they told me they did. but instead gave me a new number and never cancelled my old one (and never told about the new number) I got 2 bills with NO services from either. when called comcast they final fix the number (40 days later ) but told me I would still have to pay for both numbers..... unreal. the worst company. I cancelled my services on the spot. they lost thousands over a few bucks (but the princple) they messed up. admitted it. but still said tough were not paying.
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#126688 Review #126688 is a subjective opinion of poster.
Loss
$150