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Comcast in Chicago, Illinois - Did Not Listen...Paying for wireless services that is not connected
If by writing this letter, I could receive better services and the answer to my question, a better customer service is what Comcast need to provide. My name is Beverly Walker of Chicago, Illinois. Please re-evaluate my account with Comcast. I needed someone to listen to me. I needed someone to understand. 1 - I order Comcast wireless services. 2 - I was never connected. 3 - I should not have to pay for wireless service that was never connected. On February 9, 2008, I talked to a representative. He tried to walk me through the connection process. It was not completed because I had the Wi-Fi connection. The agent I spoke with knew that I was not connected and so nothing was done since then. But, I did receive a bill for services I never used. I am very upset by Comcast reaction and most of all "why are you charging me?" Your record shows that my service was never connect so why am I being billed. Businesses should not charged people for services that were never received. I don't understand. Please review my account. Your people need to understand also that people do not want or need to pay for services they do not receive.
Comcast in Chicago, Illinois - Bad Service
comcast cable company is ripping consumers off with high prices for bad service and sometime no service but they still want you to pay. I's not right that this company is taking consumers money and they're giving bad service every time you pay your bill it keeps going up the representatives don't tell you exactly what you're paying for and when you call to fine out what can be done to solve you issue then you're getting the run a round. Somethong need to be done about how the public is treated by this company.
I've read where people aren't happy with comcast.internet or hd tv. I have to say that they have been more then willing to help me when I had a problem. They rewired my whole house and had techs here untill my problem was fixed. Every company has it's bad...Read more
The all-digital television is not supposed to start for real until Feb. 2009 but Comcast recently shut down four channels. When I spoke to a cust. service (???) rep, she read from a script...blah, blah with no apologies. She said they're discussing(!!) possible...Read more
I've had it with Comcast
I have been a loyal Comcast customer for years and recently they have been mailing me and sending sales people to my door telling me that I had to switch my Comcast phone service to digital before April 15th 2008 or my phone service would be discontinued. So I agreed to have it done after a sales person came to my home for the 5th time and she told me that it would be an easy switch over and I would keep my current phone number...So she set up a date to have it switched over and the independent contractor who didn't speak English very well comes to my house to do the work on a Friday and after he left I could only make out going calls and could not receive incoming calls. I called customer service and they tried for 2 days to fix the problem over the phone. Finally they sent out another independent contractor who couldn't speak good English and he fixed the problem and told me that I had a new phone number, I told him that the sale s person told me that I would keep my old number and he told me to call customer service and they told me that I could not get my old number back. I told them to come take the phone out because at that point I was very dissatisfied and stressed out over the whole situation. Customer service sent out another independent contractor to my home and he disconnected my phone and dissconnect my ethernet plug to my computer for some strange reason. And it took me an hour to figure the problem out so I could get back online. I called verizon the next day and they sent a verizon employee to my home who was an American citizen and he was very pleasant and hooked my phone service up in 30 minutes and now I am switching my internet and cable TV over to verizon. The word comcast will never be spoken in my home again I forbid it.
After Comcast took over our internet, cable and phone last month (due to a buy-out of Insight Communications), we lost our phone for 4 days. We have 2 lines and the first line (our main line) was not ported over. It took them 4 days to tell us what had happened and fix...Read more
Comcast in Latrobe, Pennsylvania - Overbilling-Contractor error
Comcast never shut my svc off at my old apt. Took them 3 wks to install at new place. Told me they never received a cancellation. Without cable for 1 month, charge me a old place because they never shut off svc. then tell me I am late & charge fee for new address. Send an independent contractor which I asked them NOT to do, didn't even have his own drill, borrowed mine, did a *** job, then drilled through my new carpet, and snagged it & put a run the whole length of the carpet. Then after I complain, they send another "contractor" to finish the job half- assed, drill through walls, because they don't want to run the cable outside along the house in the cold. Then they tell me I can't have my credits on my new bill, because I owe for 2 months of svc they forgot 2 shut off at the old place! They are ***-artists, & extortionists. And on top of that, the svc they installed doesn't even work right, & I have asked them to come fix it twice.
Comcast took over local Insight services. Immediately they throttled the bandwith. I had a steady 10 meg download and now it is a 3.5 meg. My emails resulted in the same usless dribble about how it was my equipment that was actually checked by Insight technicians 3...Read more
I have been battling with Comcast since November 2007 and my issue still has not been resolved. They are falsely charging me for a cable box that I voluntarily gave the Comcast technician and they have even gone so far as to have placed me with a collection agency for...Read more
Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most...Read more
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