Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast ***!

I had to choose comcast as my cable and internet service provider because of where I live and I have been unhappy for the last month of service! My internet has not worked and I was on the phone with the technicians trying to fix it for 4+ hours, now they have someone coming to my house. I also tried logging on to their website to check my account and they can't get that straight either. The customer service reps have been extremely nice, but I am at my wits end! I heard that they are a leading company-COMCAST IS THE WORST!
View full review
2 comments
Anonymous
#25991

There is such a love hate relationship with Comcast. They are the gate keeper to our content.

I have actually come to terms with the idea that they are not really going to improve in any dramatic way. I friend of mine pointed me to comcast.ideascale.com to offer suggestions to Comcast.

Others can offer more suggestions and vote on existing ones. Let's let our voices be heard through suggestions.

Anonymous
#25494

Maybe your computer is having problems and it is not the fault of Comcast.

View more comments (1)
Review
#129600 Review #129600 is a subjective opinion of poster.

Comcast files for bankruptcy

Just got off the phone with customer service (15 minutes to get my address correct.) 3rd time with the same problem in 2 years.I get terrible TV reception and no internet. "It must be your modem sir" NO! my tv does not use a modem. They tell me to call technical service and they can fix it over the phone. I call technical service and they say unplug your Modem. already did that. O.K. we'll send someone in 10 days. This reminds me of Ma Bell in the 60's. I will be switching to Directv and Vereizon.
View full review
1 comment
Anonymous
#228827

I have to say I've had the EXACT same situation with Comcast CS and their contractors. Very aggravating!!

Once I did get a service tech out, all he did was swap ports in the back yard. Three days later after a neighbor had the same complaint about their service, a tech came out and swapped ports again to get them running, putting us back on the original bad port. Just what I told the CS had happened. After we got thru the problems I did receive almost an entire month of free service!

A small token for the amount of trouble caused by no Internet or TV for 10 days, and the frustration of their CS dept... but nevertheless it was an attempt to make things better.

Review
#129571 Review #129571 is a subjective opinion of poster.

Comcast Excessive Fees

Enough with the excessive Comcast fees! After 15 years you would think I would have learned my lesson. Last year they convinced me to stay with them with a great deal instead of switching to Verizon Fios. The period is over and they increased the rates by $ 45+. When I called customer service and told them I was not happy and thinking about switching my service the response was "so what", see ya around. So let's see. Bad overall service, excessive fees and no customer service. Now there is a business plan on how to grow for the future.
View full review
Review
#129562 Review #129562 is a subjective opinion of poster.

Comcast doesn't care, Period

Comcast is the worst service company I have ever had. The high speed internet is not reliable, period. In the past 6 month it has been donw 34 times for no reason. The only thing that is good abour comcast is the people on the phone. They try and are responsive. But every this else is just (I Dont Give a Darn attitude) I will eventuall find some one else who wants my money (Verizon) etc. Why would any company do this to their customers. the cable has been laying on the ground outside of my house for over 3 years. I wish there was some one who cared.
View full review
Review
#129423 Review #129423 is a subjective opinion of poster.

Comcast Missed Appt and Poor CS

I made appt. on Saturday at the Waldorf Comcast office for a Sun. appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt.. I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been resolved. Talked to CS foru times and access to internet problem has still persisted. This has no show for the appt. happened in the past. iExpected to pay for service but technical issues are difficult if not impossible to solve without an act of Congress. Totally dissatisfied customer, slpingbeauty@comcast.net
View full review
Review
#129291 Review #129291 is a subjective opinion of poster.
Loss
$1000

Comcast in Spring, Texas - Phone/internet never work. They won't fix it.

In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded. They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed. Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail. The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.
View full review
Review
#129241 Review #129241 is a subjective opinion of poster.
Loss
$300

Comcast needs to get their answers straight

I have constantly received different answers from comcast based on which customer service representative I speak with. In my situation I was trying to get an additional cable box, an HD one this time. The first customer service rep said that it would be $7 for the box and $6 for the service and that was it. They could even mail me the box and I could install it myself. I decided to think about it and called back the next day. This representative was trying to charge me $20 a month for it and said that I could not get it mailed. When I mentioned what I had spoken to the previous person about, they simply answered "well it sure sounds like you should have taken that deal". I decided not to get the service from the second representative and am thinking about changing my service provider.
View full review
Review
#129161 Review #129161 is a subjective opinion of poster.

Comcast in Boulder, Colorado - Gaaaaaak!

My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever. My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever.
View full review
Review
#128929 Review #128929 is a subjective opinion of poster.
Loss
$66

Comcast billing

April 2008 I paid my cable service for May. May 9,2008 I suspended the service until the end of October, leaving me a credir balance of $????. End of May I received a bill for June. I called and was told it will be corrected. In June I received a bill showing an overdue and a bill for July. I called and I was told it will be corrected and show a credit balance. In July I received a bill for past due and a credit with a net result that I owed them money. I called and was told " again " that I have a credit balance. Mind you all these calls are costing me money on my cell phone at $0.25/minute while they put me on hold and they go to have a cup of coffee. Now I have to wait another month to find out what my real account balance is. Contacting someone in charge at COMCAST to complain about this is impossible COMCAST customer 01105 269133 01 1
View full review
Review
#128913 Review #128913 is a subjective opinion of poster.

Comcast=robbery

Comcast and the new schemes they're using to lower high user bandwidth is just outrageous, they advertise as unlimited download/upload but the upload stream is capped and now on continous download it keeps disconnecting, I was assured by the technical staff that there is no problem at all but they all lie, I'm aready paing $75.00 a month just for internet and if they think to charge by bandwidth they are crazy, I would rather not have internet at all... scumbacks.. thiefs... is time to start looking around even if DSL is the only other option....
View full review
Review
#128867 Review #128867 is a subjective opinion of poster.
Loss
$75