Comcast Customer Service?? What a joke! I have been a customer of Comcast for many years. Through the years I've experienced lackluster service, customer service reps with attitudes, stonewalling, incompetent technicians who have no idea what they're doing, and the list goes on and on. But, none of that even compares to my most recent debacle. Saturday, January 30, 2010 I was moving into a new home and I wanted to have my Comcast service switched from my old place to my new place. Seems easy enough right? Well, not when Comcast is involved! First of all I waited all day on Saturday for the technician to show up....which he never did. Phone call #1: After waiting on hold for 7 minutes I get a rep on the phone that tells me that the technician got held up on a job before mine and was unable to make it to my place on time. Fine. So they place me on hold to see how long its going to take for him to get there. After holding for 5 minutes, I get hung up on. Phone call #2, same thing. Phone call #3 sat on hold for 10+ minutes. Phone call #4 got a rep who places me on hold for another 8 minutes. Phone call #5 get a customer service rep who then tells me that they tech couldn't find my address and had tried to call me on my home telephone number that THEY DISCONNECTED THAT MORNING! After 9...yes NINE phone calls to Comcast I finally get someone on the phone to reschedule the appointment and they try telling me that they can't have someone there until Tuesday, February 2, 2010. I protest and after having to speak to a supervisor I get an appointment for that Monday morning. Monday, February 1st, 2010 I have to take the day off of work so that I can sit around and wait for the Comcast tech....again. He finally shows up and after 3 different cable boxes and 50 phone calls to his service team he gets my cable box, with TiVo service up and running. He tells me that the Tivo service and the guide need a couple of hours to load. He leaves. Tuesday, February 2, 2010 I come home from work hoping to set up my TiVo to record all of my favorite shows. Guess what? The box isn't working…surprise, surprise. Here I go again....back to the phones I go. After 30 minutes of telephone wrangling I get a tech that tells me to unplug the box and plug it back in. GENIOUS! After I do what he asks the box goes into a reboot loop that will not stop. The box is dead. Soooo, now I get to book,yet another, appointment for, yet another, tech to come out and switch the box. Oh goodie, more time off of work and more lost wages. Of course God forbid that they give me some type of credit for the aggravation...just forget about it. No only are they not willing to give me a credit for all my aggravation, but they are actually going to try and CHARGE ME for all the service calls!!! Wednesday, February 3, 2010 Waiting, waiting, waiting..... the guy finally comes. Box #1, doesn't work, Box #2, doesn't work, Box #3, doesn't work. The tech comes to his last box on the truck and tells me that if this one doesn't work he's gonna have to leave because comcast will penalize him if he is late for his next appointment even if my issue isn't resolved yet. Finally, I snap. I get on the phone with Comcast AGAIN. Comcast tells the tech that he is not to leave and if he has to have his "team leader" come out. The tech gets off the phone and is CLEARLY upset that I called them. HE'S UPSET!!! Where the *** he gets the nerve to be upset I'll never know. I'm the customer.....I'M UPSET!! Finally on the 4th box he gets it to start working….sort of. I know that my story is anything but unusual, that's the really sad part. This company unfortunately has just gotten way to big and as a result we, the customers are paying the price, in more ways than one. We are paying out the nose for these services….well over $100 a month, and we can't even get reliable service that actually works! Comcast knows that its customers have no other options for cable service in some area's and they take advantage of that. They know we have no where else to go. Smarten up Comcast, smarten up! You are the very worst company that I have EVER had to deal with, EVER! Clearly…. There are numerous websites devoted just to your company and its incompetence's, and clearly I am not the only one that is unhappy. Disgraceful, absolutely disgraceful.
Call me what you want I was dumb enough to contact PUC, you now nothing about my son's electric usuage, if YOU could read you would have seen that I said my son did NOT dispute from Nov.17th TO Dec 2, 2008, he gladely paid a $98.00 bill, but MORE was added (stated by Stream customer service) from Dec 2, to 17th SIMPELY BECAUSE OF A BILLING CYCLE. My son got a $0.00 bill AFTER PUC investagation. Which company do YOU WORK FOR?
You seem to be as dmub as a box of rocks. The electric bill is for electricity used between Nov.17th and December 17th.
400KW seems like a reasonable charge from Nov 17 to Dec 2. If the house hadn't burnt you probably would have used another 400 by Dec. 17th. They only billed you for what you used.
Just because their billing cycle goes thru Dec. 17th that doesn't mean they charged you anything that wasn't used after the fire--that's when the bill is sent.
As far as the comcast equipment, file an insurance calim. The equipment was in your son's possesion and his responsibility.
SO IT IS OK TO SEND A HUMAN IN TO A BURNT OUT HULL OF A HOUSE TO GET UNUSABLE EQUIPMENT ALSO INSURED BY COMCAST, WITH NO FEAR FOR HUMAN LIFE, JUST UNSABLE EQUIPMENT? THE ELECTRIC BILL HAD BEEN PAID NOV.20TH, WE DO NOT ARGUE NOV.20 THRU DEC 2, 2008 BUT DEC 17TH?
AFTER THE DEC 2, FIRE????
WHICH COMPANY DO YOU WORK FOR???????? MAY GOD ADD AN UNDERSTANDING TO YOU!!
Just because your house burns doesn't mean you don't have to pay your bills. Your contract with Comcast places a value on the equipment they have in your home.
You should have home owners insurance to cover this. I am sure you are claiming the value of the 50" and 36" TV's, why not the converter boxes.
Why on earth don't you think you should pay for the electricity used at the house in the 2 weeks before the fire? Sure, having a house burn down is a terrible experiance but it doesn't forgive your debts to others.
Thats amazingly pathetic