Comcast Reviews and Complaints
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15
ISSUES RESOLVED
4K
TOTAL REVIEWS
$980K
CLAIMED LOSSES
$916
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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- Latest review first
- Most helpful reviews first
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Comcast ***!
I had to choose comcast as my cable and internet service provider because of where I live and I have been unhappy for the last month of service! My internet has not worked and I was on the phone with the technicians trying to fix it for 4+ hours, now they have someone coming to my house. I also tried logging on to their website to check my account and they can't get that straight either. The customer service reps have been extremely nice, but I am at my wits end! I heard that they are a leading company-COMCAST IS THE WORST!
2 comments
Comcast files for bankruptcy
Just got off the phone with customer service (15 minutes to get my address correct.) 3rd time with the same problem in 2 years.I get terrible TV reception and no internet. "It must be your modem sir" NO! my tv does not use a modem. They tell me to call technical service and they can fix it over the phone. I call technical service and they say unplug your Modem. already did that. O.K. we'll send someone in 10 days. This reminds me of Ma Bell in the 60's. I will be switching to Directv and Vereizon.
1 comment
Review
Comcast Excessive Fees
Enough with the excessive Comcast fees! After 15 years you would think I would have learned my lesson. Last year they convinced me to stay with them with a great deal instead of switching to Verizon Fios. The period is over and they increased the rates by $ 45+. When I called customer service and told them I was not happy and thinking about switching my service the response was "so what", see ya around. So let's see. Bad overall service, excessive fees and no customer service. Now there is a business plan on how to grow for the future.
Review
Comcast doesn't care, Period
Comcast is the worst service company I have ever had. The high speed internet is not reliable, period. In the past 6 month it has been donw 34 times for no reason. The only thing that is good abour comcast is the people on the phone. They try and are responsive. But every this else is just (I Dont Give a Darn attitude) I will eventuall find some one else who wants my money (Verizon) etc. Why would any company do this to their customers. the cable has been laying on the ground outside of my house for over 3 years. I wish there was some one who cared.
Review
Comcast Missed Appt and Poor CS
I made appt. on Saturday at the Waldorf Comcast office for a Sun. appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt.. I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been resolved. Talked to CS foru times and access to internet problem has still persisted. This has no show for the appt. happened in the past. iExpected to pay for service but technical issues are difficult if not impossible to solve without an act of Congress. Totally dissatisfied customer, slpingbeauty@comcast.net
Review
Service
Loss
$1000
Comcast in Spring, Texas - Phone/internet never work. They won't fix it.
In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded. They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed. Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail. The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.
Review
Service
Loss
$300
Comcast needs to get their answers straight
I have constantly received different answers from comcast based on which customer service representative I speak with. In my situation I was trying to get an additional cable box, an HD one this time. The first customer service rep said that it would be $7 for the box and $6 for the service and that was it. They could even mail me the box and I could install it myself. I decided to think about it and called back the next day. This representative was trying to charge me $20 a month for it and said that I could not get it mailed. When I mentioned what I had spoken to the previous person about, they simply answered "well it sure sounds like you should have taken that deal". I decided not to get the service from the second representative and am thinking about changing my service provider.
Review
Comcast in Boulder, Colorado - Gaaaaaak!
My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever. My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever.
Comcast billing
April 2008 I paid my cable service for May. May 9,2008 I suspended the service until the end of October, leaving me a credir balance of $????. End of May I received a bill for June. I called and was told it will be corrected. In June I received a bill showing an overdue and a bill for July. I called and I was told it will be corrected and show a credit balance. In July I received a bill for past due and a credit with a net result that I owed them money. I called and was told " again " that I have a credit balance. Mind you all these calls are costing me money on my cell phone at $0.25/minute while they put me on hold and they go to have a cup of coffee. Now I have to wait another month to find out what my real account balance is. Contacting someone in charge at COMCAST to complain about this is impossible COMCAST customer 01105 269133 01 1
Review
Comcast=robbery
Comcast and the new schemes they're using to lower high user bandwidth is just outrageous, they advertise as unlimited download/upload but the upload stream is capped and now on continous download it keeps disconnecting, I was assured by the technical staff that there is no problem at all but they all lie, I'm aready paing $75.00 a month just for internet and if they think to charge by bandwidth they are crazy, I would rather not have internet at all... scumbacks.. thiefs... is time to start looking around even if DSL is the only other option....
Review
Loss
$75
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There is such a love hate relationship with Comcast. They are the gate keeper to our content.
I have actually come to terms with the idea that they are not really going to improve in any dramatic way. I friend of mine pointed me to comcast.ideascale.com to offer suggestions to Comcast.
Others can offer more suggestions and vote on existing ones. Let's let our voices be heard through suggestions.
Maybe your computer is having problems and it is not the fault of Comcast.