Comcast Reviews and Complaints
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Comcast's Aweful Rescheduling Job
I was about to move in a new apartment and subscribe to Comcast's bundle service. About five days before I moved in, I was told that my apartment number was changed. Fine. Then I called Comcast about the change. The lady told me the install date would be delayed for about 2 weeks because she would have to re-key in my order, and that order would be seen as a new one. I complained and argued that it was only apartment number change, but I couldn't change a thing with her. Then I tried a live representative a few hours later. She did not help at all and gave me the same answer -- no. What was even more rediculous was that the install date (under the same order number) I had been told on the phone was put off for one more day. This was very frustrated. So, I made another on-line order and found the install date for my "new" order could be scheduled for a date that was way earlier than what I was told both by phone and on line. Luckily, a very nice representative got my complaint and tried very hard to solve my problem, after I chatted with her on line for about almost 20 minutes. Or, I would have been unable to use internet, watch TV and make phone calls in my own apartment for the first 15 days in town. Comcast, your computer/order system needs a big revision and improvement......
Comcast is pathetic...truly pathetic
I signed up for cable, internet, and home phone with Comcast a year ago. There hasn't been even a single month during which all three services worked. I've called the company at least 20 times and had at least 8 technicians/supervisors out. Things are still not fixed. Their telemarketing group, however, seems to be world class: they call at least once a month trying to sell me additional services, despite the fact that I can't get COMCAST to actually provide the services for which I am already paying. A COMPANY SIMPLY CAN'T BE THIS INEPT BY ACCIDENT. STEER CLEAR OF COMCAST!!!!
Comcast doesn't listen to customers
When you call customer service, all they want to do is trouble shoot over the phone. We had 3 cable DVR boxes , phone service, and internet installed in May. The On Demand hasn't worked on 2 of the sets since it was installed. We have called several times, and all they want to do is trouble shoot. We have done the trouble shooting several times, and have had enough. Since they don't seem to care about us, we will be forced to cancel the service. The last time we called they told us that they were having trouble with On Demand in the area, and to call back in a few days (even though it works on 1 of our sets.
Comcast Tv Service
COMCAST IS THE WORST CUSTOMER SERVICE EVER
Worst Customer Service Ever. I had problem wit my cable 3 days after the installation, and I called them, they told me to reset the cable box and do other things but nothing helped and they told me that they will send a customer service technician to come and fix the problem. They did, and all was fine until my bill arrived and I saw a 24.95 charge on my bill for that customer technician to come and fix my cable. I called billing support and talked to the rep and then the supervisor alex, employee number MAGU1106. WORST customer service ever. STAY AWAY FROM COMCAST IF YOU CAN.
Comcast Bundled rate complaint
Does anyone know how I can possibly stick it to Comcast (since they are already sticking it to me)? I switched to them in February from a satellite company because they promised me a bundled rate of $60 for 12 months. Now I am being charged $100 a month. I got 1 extra service (HBO) and I have 3 boxes, of which I pay $7 extra a month for (all of which I got when I signed up for the service and I was paying the $64,79 as promised). I got rid of the HBO because that was $16 more a month. I still have the $4 starz package. The person on the other end told me that the rate for the internet that I was getting was only for 6 months. Yes, that was supposed to be a part of my 12 month bundled service. I tried to get rid of STARZ just now and they said they would have to charge me $5 just to delete it. ARE YOU *** SERIOUS?!?!?! So when I got that news I told the girl I wanted to speak to a supervisor. She said there were none currently available. I told her I would wait. So I waited. And waited. And waited. I waited for over an hour (my phone has a minute timer on it) and still no supervisor. I finally hung up. I am disgusted that I am a PAYING (never been late) customer. Help? Does anyone know what I can do to maybe get my rates back down??? I only have the digital cable and the internet. Is there anything I can say to them to maybe get them to want to keep me and give me a better rate???? I already told the *** on the other end that I was offered a better deal with dish network and she IGNORED it. that’s when I said that I wanted a supervisor. And that’s when I proceeded to be on hold for an hour and 12 minutes. HELP?!??!?!???!???! WHAT ARE THE MAGIC WORDS?!?!??!
Comcast admitted to blocking router&second computer!!
in 2 weeks we've been shut off 5 timesonce they told me after doing a direct debit I hadn't paid my bill,then they told me'trouble in area' now our wireless router doesn't work &only 1 of our computers will hook up to our comcast internet,i've called several times to be told everything should be working fine,must be router or computer..On august 23rd we FINALLY got an honest crook that works for comcast that told me they do not support wireless routers,and they have blocked my second ip:address,need another outlet..directtv&a.t.t are coming out tuesday...goodbye forever u monopoly called comcast!!!!
Overcharged by Comcast
I'm sitting here, again, waiting for Comcast customer service to pick up the phone. It's been 25 minutes without anyone answering my call. I have been overcharged by Comcast, but if I don't pay the bill, they will disconnect me. I have spoken w/ several individuals that cannot tell me what the charges are for. I have paid $487.01 since May 15 for the comcast triple play. So instead of straightening up my bill, they just send disconnect notices and cancels the on demand service. Then when you call, you have to wait at least 25 minutes. I finally paid the entire bill before they messed up my credit, and guess what, I still cannot use my on demand service. So I wait, and wait. I'm pissed! Direct TV, here I come. P.S. I'm still on hold!
Comcast Tv Service
Comcast in Memphis, Tennessee - Paid balance even then not cooperative to report back to all credit bereaus
I have transferred to new state on the event of job change. But still i was paying to my old apartment in philadelphia city. That way i didnt return to my old apartment since 2 months. In the men time comcast started reporting to collection agency and that agency started sending me the warning letters. As i wasnt present at my old address. .i didnt knew anything about them. If they are really care about customers, they would have just given a me call on my mobile and informed of my unpaid balance. Alright i agree to that reporting to collection agency .. fine . Then i have paid all the unpaid balance. But even then they dont care to report back to collection agency. And even they arent cooperative to do that. I even asked them send me a letter stating that i have paid, but they asked me to go philadelphia branch address. But i am living in denver at that time. I called several timesand they were the same attitude and each one at customer service gives different answer to my question. Some say that "Dont worry it will be reported back", some say "you have to call collection gncy and inform them" but why collection agency will do that without any proof. ..so fed up with comcast .... now i have to [ay huge amounts of money towards all my new apartments leasing .. because of my poor credit score coming down due to comcast. They should have good policies about credit reporting activities fro customers perspective. i am not against that.. but things like CALLING the customer before doing that or ... in case of balance being paid .. they should report back fastly instead of years to get that done. Horrible ... experience. ..still experiencing that. I wish nobody else should face this. I hate such companies hesitating to report back on credit bereau even in case of balance being unpaid.
Comcast deposited my money in someone else's account
I paid my account through my bank online. My bank had the correct account number, but Comcast deposited the money in someone else's account. My bank faxed them the proof a month ago with the account number it was deposited into. They sat on it for 2 weeks until I got another cutoff notice. After searching everywhere, they found it. Promised me they would research it. Fast forward 2 more weeks and several phone calls later and still no satisfaction. I called last week and the supervisor was too afraid to get on the phone with me. They said they had no proof of payment even though the account had comments that stated it had been sent to research. To date, no one has ever called me back and now they say I owe over $500 because I told them I wouldn't pay anything until I get my $371 credited.
We have been trying to transfer our Comcast service from our old address to our new home. We had an install appointment on Saturday, 8/16/08, from 5 p.m. to 8 p.m. They didn't come. We called and were told the technician would call us but to call back in 1 hr. if we weren't contacted. When we called back in an hr., we were directed to call back during regular business hours. Starting at 9 a.m. on Sunday, we called and were told our ticket had been escalated and to call back every hour until the technician arrived, which we did. (please keep in mind, we were also attempting to move) Everytime we called, we were put on terminal hold, transferred to dead lines, or someone's voicemail. We were told we had a 5 p.m. to 8 p.m. service appointment and to respect that appointment and quit calling but then told before hanging up to continue calling every hour. We were told they had attempted to come on Saturday but we were here. I was here all day Saturday. We were told they never came Saturday. We were told we already had service at the new address and did we want to cancel it. The call center is in Mexico City, several times they transferred us to a Houston, Tx call center but on other calls, we were told they could not transfer us. We were not allowed to speak to supervisors. We were told they were too busy or that they couldn't help us but would not speak to us. Once, the person I was speaking to put me on hold and came back and said he was the supervisor, that he had no supervisor, that he had no one who supervised his work or that he reported to and that he could not help us in anyway. Then I was told that we never had an installment appointment, as it was Sunday and that I should call back on Monday. We were told several times that someone would be calling us, no one ever did. Comcast charges for installation so we were paying to be abused. Finally, late Sunday night, a very nice man came and attempted to install service. Our internet is up (Thank God, as my husband's job requires he have home internet service at all times...he is on call) but our cable television is barely functional. We brought our old cable converter box to trade for a dvr/high def box. The installer didn't have the box we had ordered days previously. Instead of the channel package we had before/and were supposed to continue to have, we have part of basic cable. And we have yet another appointment to continue the install...on Tuesday. Does this mean the weekend's nightmare is unending? My suggestion to everyone is: if you have any other choice for internet/cable service, do NOT use Comcast.
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