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Comcast - Customer Care Review

1.0
Details
I don't even know where to begin. I got married in October. While I was on my honeymoon, my bank sent me a chip card and deactivated my old card. This meant I was one week late on my payment. I paid my bill as soon as I got home and realized what had happened. Flash forward 4 months later... I continued making payments on my new card and received confirmations for every payment. Suddenly, my Internet gets shut off. I start an online chat with customer service. They tell me that I have not paid since November. Every payment has been taken out of my account. They apologize and say they will turn out back on right away. 8 hours later and still nothing. I call customer service and they tell me that I have to pay $100 to get it turned back on! They say that they can see the attempted payments every month but because I was late that one month, they will not turn it back on without the deposit because I am not a reliable customer. I work in hotels and swore that I would never write a bad review but this goes to far. I have never dealt with ruder people. It is complately unacceptable that a company would do this to someone who has been a loyal customer for years. Word of mouth spreads quicker than any advertisement and I will make sure to tell anyone I know about the terrible Ave dishonest service I received.
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Author
Reason of review
Problems with payment
Review #1010168 is a subjective opinion of poster.
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Comcast - Dropped signal

I use the Internet daily. The company I work for is in Minneapolis and I use Skype for Business for meetings. Additionally, my company uses Citrix for remote users to connect to their desktop. Any momentary drop of the Internet signal will crash my connection. This problem has become so frequent that my work is being compromised. I went to AT&T today with the hope for more reliable service. I can test the service for 30 days. My concern is that they can only provide a 6Mb connection speed. I don't quite understand how Xfinity internet speeds of 200 Mb will compare to AT&T speed of 6 Mb. AT&T said that when I run a speedtest and see that I'm getting upwards of 200 Mb, that speed is what is available in my area and other users are bleeding off of this signal. AT&T is a dedicated line. It's sad that in 2017 mega companies like Comcast and AT&T haven't been able to deliver adequate Internet to all their customers.
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Reason of review
Bad quality
Loss
$10000
Preferred solution
Let the company propose a solution
Review #1009366 is a subjective opinion of poster.
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Comcast - One of the worst companies I have ever worked with on issues.

1.0
Details
Comcast was offering lower prices on t.v. and stated I couldn't receive any new bundles because I am locked into my current bundle for 2 years!!!! No one informed me I was locked in for 2 years. They are a TOTAL RIPOFF! They are rude when you talk with them about issues. I am price shopping with other companies because this is one of the worst I have ever experienced. I would advise people to avoid them. My cable went out on a Friday and they said the fastest it could be fixed was on Tuesday! They are such a hard sell that my husband and myself are worn out after they keep transferring us around. Horrible company!!
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Author
Cons
  • Being bounced from one support team to another
  • All of the below
  • Monopoly
Reason of review
I want to check numerous issues. But it is SO COMCAST TO WANT ME TO PICK only 1!!!!!
Loss
$1600
Preferred solution
Full refund
Review #1009266 is a subjective opinion of poster.
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Comcast - Phone Service Review

1.0
Details
Just got off the phone with comcast for an issue with my phone service or lack of its been out a couple weeks just noticed because someones been trying to call and called my cell. Called have to wait 2 days for anyone to come asked for a supervisor and got the same runaround asked for his superior and was told no! Asked for a complaint department told there is none! Have a 90 year old father who depends on the phones for emergency and they dont care you cant complain or get above the pea on that you get?? This company is the worst to deal with the worst costumer service of any ive ever delt with. Got rid of the cable after 2 weeks cause it never worked right and tried to bill me 400 dollars even though they have a 30 day guarantee. If i had any other choice in my area i would but we are prisoners of this *** porr company. Wouldnt recommend them to anyone ever!!
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Reason of review
Bad quality
Review #1008832 is a subjective opinion of poster.
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Internet Review

I fixed the install myself because I couldn't get anybody out here. Been overcharging me every month and I call every week to correct it, and they open up a "ticket" that never gets resolved. If I had any other option, I would do it.
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Reason of review
Poor customer service
Review #1007378 is a subjective opinion of poster.
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Comcast - It is a little long sorry, I tried to keep it short, BUT HORRIBLE EXPERIENCE and still dealing with it

2.2
Details
It is such a shame that they are not standing behind this, I am so incredibly fed up with this company, and it is a shame I cannot post pictures as I have screenshots of chats going on for over FIVE MONTHS to get these issues resolved. It started when I moved, I made the appointment to move services and I decided to call the day before to make sure they will be bringing the X1 equipment as I upgraded at the same time. I was told that they had NO appointment for me at all and the soonest they could get out would be almost 2 weeks later. I had proof, again screenshot the appointment time when I made it online, but they could only escalate it to make it a week. Now, I want to keep this as short as I can, so what you are not seeing is the 5 phone calls and several hours dealing with NEW CUSTOMER SERVICE REPS EACH TIME, it took to get to this point. Each time, I would have to start from the beginning since it was a new rep...fun. My uncle was at the old house on the day they "didn't have an appointment" for me, and guess who showed up? Yup, Comcast showed up to do an install at the old address. So, technically, there are three appointments that get screwed up during the course of this saga. So, I make a SECOND install appointment, take a SECOND half day off, and get a call 20 min AFTER they were supposed to be there that they are going to be an hour late. Now, there are two appointments each day, one for TV/Internet and one for Home, which double the amount of time that I need to be home. TV/Internet guy says he can't do anything (after an hour of being there) due to the right lines not being pulled, so I have to make a THIRD appointment...que the headache. Even better? I have to wait for the home install guy to come to tell HIM that otherwise I would be charged a no-show appointment. GREAT. He was also over an hour late. Whole day, down the drain. So, I call to make the THIRD appointment...and it gets even better. But mam, I cannot make you an install appointment, I see that we were just there yesterday and that all of your equipment is installed. WAIT! WHAT?? So, here goes another few hours trying to convince them that I do not have any equipment, and come to find out I have been charged for all of these weeks of not having service. Again, GREAT. Many supervisors (read hours and frustration later) I get my THIRD appointment scheduled. I have not said "Please forgive me if I am short with you, I know that this is the first time you are dealing with this, but I am so frustrated and hope not to take it out on you" so many times in my life! It became automatic... Third appointment comes, and you guessed it...THEY ARE LATE! Both appointments. But I have to say, all of the install reps are extremely professional and wonderful. And, other than being poorly trained, the CSR's were as pleasant as could be expected. But, after almost a month, we have TV/Internet...YAY! One bill comes, no credit, so I call, they said it could take a few months. The following month, the bill amount seems right with all of these credits so I don't think anything of it. This month, the bill was higher than I thought, so I went to look at the actual bill (yes, I am that person, I pay the bill when it is due without going through all the pages, my fault) And I discover that the credit was actually the credit I overpaid while being charged for services when I didn't have any. So I que up Chat, I find it easier for me if they cannot hear my frustration. No, mam you received your credit. It was dated 11/06 if you would kindly check that bill. (Again, this is after 20 minutes of going around and around) Well, I looked at those bills (for some reason I have 2 of them that cover those dates) and I don't see it. Oh, it is on another bill under "account correction" I see it now, $20. And why wouldn't it say something a little easier to find "Customer Guarantee Credit" for instance? Ok, so what about the other $60? (Now understand, I am just requesting the two dates they were late, not the one they showed up to the wrong address, which I know I should) I was told for the next 10 minutes that they cannot credit me because they can only credit once for a technician charge (which leads me to think the original $20 credit was NOT the customer guarantee credit but another mis-charge. When I found this and sent it to him verbatim, with a link, I was graciously given another $20 and a number to call. Great...ANOTHER TRIP DOWN COMCAST CSR ***. I am really looking forward to that. But, my chat rep made me feel all better about it "Not to worry, I assure you if Comcast promised you the credit you will get it..." RIIIIGHT! And, lastly, part of my contact wast the $400 Visa card I was promised for signing up with quad play, chat analyst kindly gave me the link to check the status. Funny, I was disqualified for "Changing Services" and kindly had him verify that I have not changed any services since I signed up, so you guessed it, need to make MORE CALLS to Comcast to figure that out as well. I wish I would have just trusted my instinct when this all happened and cancelled Comcast to go with another provider. I would warn anyone against trusting this policy, and furthermore trusting this company. From my experience, this company is shady and weasal it's way out of giving it customers anything they promise...even an on time appointment.
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Author
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Review #1006713 is a subjective opinion of poster.
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Comcast - Internet and router service

I take it this company Comcast is doing testing all hours of the day and night!! I have to unplug due to hot stage!! I am happy that I don't have to pay for such service and a matter of fact pay to replace equipment!! I wish it was such a router to see what is hook up to this router?? I said before I do unplug router to cool off,but when plug back in it goes back to what you see in video!! I take it this is how you do business with your customers!! At times when I want to use or download better yet send something all it does is spin like stuck in mud just like a tire to a vehicle spin after a while I get to use my turn!! I wonder if it happen there you would be working on it in no time!!
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Reason of review
Bad quality
Review #1005871 is a subjective opinion of poster.
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Comcast - XFINITY REDIRECT

1.4
Details
I watch hln and fox news on xfinity they cut off services you use most to incite a call to customer service to tell you you're bill is due "We can extend you're due date the 19th to a new due date the 19th" all the while they express the fact the you owe 131.00$ due on the 19th with no option to talk to an agent! trapped in their automated system and xfinity site doesn't work then they say its you're equipment ARRRRGGGGG I tried all to resolve this issue Comcast knows its practices are unfair cares not about its customers at all . thank you
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Author
Pros
  • Broadband
Cons
  • Redirect to force a call
Reason of review
Bad quality
Loss
$130
Preferred solution
Let the company propose a solution
Review #1005860 is a subjective opinion of poster.
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Comcast - Internet Service Review

1.2
Details
Unsatisfied with service always having issues with Internet and on demand freezing too much money for lousy service
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Reason of review
Bad quality
Review #1005243 is a subjective opinion of poster.
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Comcast - Poor customer service

3.4
Details
I signed up for Comcast internet June 2016. On August 26, 2016 I signed up for Comcast Xfinity triple play I was told I needed a phone to use the voice function, (voice works without a phone) I repeatedly Declined the phone service, but I was told I needed to sign up for it But I didn’t have to hook it up, of which I agreed. My first Months bill carried an equipment charge of $10.00 For internet/voice equipment, after calling Xfinity and explaining that I previously had internet and supplied my own modem and router I was given a follow up tag number to show they had indeed submitted A follow up. This scenario has continued every billing cycle since August, I call and I’m given a call tag. It is now February and I am still being charged for equipment, the sales person Also, told me I would receive a $200.00-dollar gift card, and every month when I call I am told it take a while to receive a gift card.? Being so frustrated with Comcast I called to drop to a lower tier of service And was told my triple play package is the cheapest they offer and if I drop The premium or sports channels my bill would go up. I cannot wait to drop Comcast when my contract expires, meanwhile I would like To get my $200.00 gift card and the $10 00 equipment charges refunded to me,
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Author
Pros
  • Voice control
Cons
  • Billing problems
Reason of review
Poor customer service
Loss
$260
Preferred solution
Let the company propose a solution
Review #1004053 is a subjective opinion of poster.