Comcast
Reviews and Complaints
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Verified Reviewer | Miami, FloridaResolved: Fraud
Company fixed the issue and I have been provided with apology.
You keep talking about an outage in our area which is not happening. And then I get disconnected every time I call - You dont even give a person an option to select. You immediately go into the we are experiencing an outage and then you ask us to select an option if you want to do something else and then your system says thank you for calling. Goodbye.Fix your system.
You have to be the most frustrating company to get in touch with to reach a human being. You should be ashamed of yourselves .
You are not user-friendly. You are not customer friendly.
I dont want to hear about the outages - which the same message has been on since 8 oclock this morning and it is now 9 oclock at night. I want a human being to be available to take a call.
Preferred solution: I’d like to get someone to answer the *** phone
User's recommendation: Do not get Comcast
Hurricane water damage to router
Ugrade
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with my monthly billing charges ?
Preferred solution: Price reduction
Aggravation
- Good internet
- No resolution expensive
Preferred solution: Price reduction
User's recommendation: No recommendations
Terrible customer service
User's recommendation: Buyer beware! I Do not recommend this company!!Terrible customer service
Not a working number
Preferred solution: A call back
Double billing by you
User's recommendation: Leave , these guys are crooks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Laurel, MarylandWi-Fi and cable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaTalk about my plan and make changes
User's recommendation: don’t buy
Cable issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast is an awful service with constant overbilling problems
i have paid my each month in full on time. and randomly printed in the memo fully paid or paid in full.
and i still get over get overbilled. if you will not accept my payments simply do not cash any further checks and return them to me unpaid at my address and i will gladly close my account. i have been told multiple times that my bill is all paid up, yet i have a balance. now i am at the point where i may close the account altogether or close services one by one because comcast reps.
are unhappy with my payments in full. so just return checks uncashed from a comcast rep. i rarely get a hold of any rep. and when i do i am told i owe nothing at this time and yet when i look at my account i find different.
it is too frustrating for me and i can do without comcast since it is a luxury to me and one i certainly do not need. it gets more aggravating each month with comcast because of unresolved tech issues and unresolved billing issues.
- Need to work on communication with customers
- Poor quality
- Getting disconnected not talking directly to agent
Preferred solution: Full refund
User's recommendation: DO NOT PATRONIZE COMCAST BECAUSE YOU MAY GET SCAMMED!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Laurel, New JerseyI am upset the automated system doesn't let you through to an agent.
Broken equipment
Billing problems
- Good selection of tv shows and movies
- Way too expensive without premium channels
Preferred solution: Price reduction
User's recommendation: Beware
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Yep.