Resolved
Linda S Gko

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Verified Reviewer
| map-marker Miami, Florida

Resolved: Fraud

Updated by user Sep 14, 2022

Company fixed the issue and I have been provided with apology.

Original review Sep 13, 2022
I have tried to get in touch with your *** company for the last hour. I have fraud to report.

You keep talking about an outage in our area which is not happening. And then I get disconnected every time I call - You dont even give a person an option to select. You immediately go into the we are experiencing an outage and then you ask us to select an option if you want to do something else and then your system says thank you for calling. Goodbye.Fix your system.

You have to be the most frustrating company to get in touch with to reach a human being. You should be ashamed of yourselves .
You are not user-friendly. You are not customer friendly.

I dont want to hear about the outages - which the same message has been on since 8 oclock this morning and it is now 9 oclock at night. I want a human being to be available to take a call.
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Preferred solution: I’d like to get someone to answer the *** phone

User's recommendation: Do not get Comcast

Barry and Barbara E

Hurricane water damage to router

Zip 33908 No service - I think due to damage from hurricane Ian Address is: 12695 Mastique Beach Blvd Ft Myers FL 33908 216-509-**** Barry1@***.net
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Anonymous
map-marker Havertown, Pennsylvania

Ugrade

Took too long over 1.5 hours transferred to 3 people different price quotes - need more training. Price difference ranged by $38!!
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Janesetta M

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Verified Reviewer

Issues with my monthly billing charges ?

My bill has gone up 4x the monthly amount and you all are playing a game by not letting me speak to a human and saying that I need to type at least one hundred words for you to respond to this text.
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Preferred solution: Price reduction

Robert R Yhd

Aggravation

Aggravating youre answering computer system is designed to put you in a circle did not once give me an agent and told me to go online and never got the problem resolved. Very disappointing.
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Loss:
$199
Pros:
  • Good internet
Cons:
  • No resolution expensive

Preferred solution: Price reduction

User's recommendation: No recommendations

Anonymous
map-marker Mansfield, Ohio

Terrible customer service

To be reembursed for equipment that I returned that I was told I had to pay a $200 deposit on once it was returned I never got my deposit back I called the company and they told me they have no record of it, however my credit card company does
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User's recommendation: Buyer beware! I Do not recommend this company!!Terrible customer service

Elizabeth C Jrp

Not a working number

Ive tried dialing 800xfinity, 800comcast, and 2 other listed numbers. It says your call cannot be completed as dialed, etc. whats going on?
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Preferred solution: A call back

Doug B Qcp
map-marker Jacksonville, Florida

Double billing by you

Had a contract for $40 unlimited talk, text,data. An $40 internet. You changed it with out any right to do so. Double billed me an raised the price . 2 hours on the phone with customer service an they did absolutely nothing
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User's recommendation: Leave , these guys are crooks

David W Kxo

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Verified Reviewer
| map-marker Laurel, Maryland

Wi-Fi and cable

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Having no Internet or cable and they wont fixe the problem and calling the customer service number and they wont fixed the problem
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Nancy D Zjw

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Verified Reviewer
| map-marker Miami, Florida

Talk about my plan and make changes

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i called to talk to someone about my current plan as i need to make changes. Since there are outages everywhere in fl with the hurricane they dont let you talk to anyone. i have no TV, internet, phone. they say may be fixed tomorrow. and then they send you to a URL to get status!!! duh - im down - no way to get to a URL. totally sucks and i pay a lot for this!!! time to switch i think
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User's recommendation: don’t buy

Latron Arg

Cable issues

Nothing would come up on screen except.. The word welcome. When I called comcast they did a remote reboot. Within 5 minutes the tv was up and running..
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THOMAS s Fgw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast is an awful service with constant overbilling problems

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i have paid my each month in full on time. and randomly printed in the memo fully paid or paid in full.

and i still get over get overbilled. if you will not accept my payments simply do not cash any further checks and return them to me unpaid at my address and i will gladly close my account. i have been told multiple times that my bill is all paid up, yet i have a balance. now i am at the point where i may close the account altogether or close services one by one because comcast reps.

are unhappy with my payments in full. so just return checks uncashed from a comcast rep. i rarely get a hold of any rep. and when i do i am told i owe nothing at this time and yet when i look at my account i find different.

it is too frustrating for me and i can do without comcast since it is a luxury to me and one i certainly do not need. it gets more aggravating each month with comcast because of unresolved tech issues and unresolved billing issues.

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Loss:
$200000
Cons:
  • Need to work on communication with customers
  • Poor quality
  • Getting disconnected not talking directly to agent

Preferred solution: Full refund

User's recommendation: DO NOT PATRONIZE COMCAST BECAUSE YOU MAY GET SCAMMED!

Sharde Wxz

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Verified Reviewer
| map-marker Mount Laurel, New Jersey

I am upset the automated system doesn't let you through to an agent.

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I called to talk to an agent about my payment plan and the automated system kept wanting to send me a link. Then it hung up on me.
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1 comment
Guest

Yep.

Anonymous
map-marker Canton, Georgia

Broken equipment

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IThe lady I spoke with was very pleasant. Just wish you could call and talk to someone without having to resort to shouting at the phone! I didn't need to have my equipment checked. I already knew it was broken.
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Sandra S Bjd

Billing problems

Being automatically put on paperless billing. And NOT being able to speak with a human right away, instead of being bounced around for text messages and online chat. I don't feel problems get resolved without speaking with a person!
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Pros:
  • Good selection of tv shows and movies
Cons:
  • Way too expensive without premium channels

Preferred solution: Price reduction

User's recommendation: Beware

1 comment
Guest

use the chat option you tend to get more help

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