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Comcast Internet Service Review

1.3
Details
My internet does not work properly. Been through two chats and phone calls. I AM WILLING TO PAY GOR A SERVICE CALL!!! They are no help. I'm probably going to cancel and pay the penalty...they don't care. They win ...I lose...for now.
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Review
#1036328 Review #1036328 is a subjective opinion of poster.
Reason of review
Bad quality

Dishonest Comcast Billing Practices

Overall customer service has been good but the billing policies are deceptive and anti-consumer directed. We have had internet, tv, and home security for just over 12 months and the two-year rate lock guarantee has already been broken twice with two monthly bill increases. Once I was told that there was a local fee increase which was not verified by our city leaders and then Aprotection plan added to my bill ($17.75 per month) without notice to me. I am now required to keep the plan for 60 days before drooping and also pay a $60 for a house call to ultimately repair the service line. The line should be their issue to handle as the equipment they rent to me. So I have an annual bill increas of $303 without prior notice. From reading numerous (thousands) of complaints by current and former Comcast customers. Comcast internet, cable tv quality, no home security are excellent but the escalation of cost should be not be legal. In short, at the end of my contract which Comcast has already violated, is over I will do as thousands of others are doing- ending cable services. Comcast uses dishonest billing practices to raise their rates to fix their own equipment at the expense of their own customers. Since regulations were changed several years ago the cost of cable services have actually increased. Comcast is putting their own company out of business. I should have believed what so many others warned me about Comcast services. Cut the cord and the options seem to be more available than ever. 4/17
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Review
#1035338 Review #1035338 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast Overcharges Account, Sends To Collections With No Final Bill, Then Charges Account in Collections

1.0
Details
Long post, bear with me. #comcastfail In February of 2016 I noticed some discrepancies in my Comcast bill. It was significantly higher than it normally was, but I couldn't view and itemized bill anywhere. I called them multiple times to try to get a copy of my bill or some sort of explanation but hit multiple dead ends. Finally I learned that Comcast was not only double charging me for service, they were charging me for a cable box and HBO nonsense that I had never ordered, and had been for months. I repeatedly tried to explain this to a representative but to no avail. I was also told that I had not made a payment in months and that my attempt to settle my bill was laughable. I recorded this call and contacted my bank, who had records of the bills I had paid on my debit card. On time. Every month. The bank found Comcast to be wrong in charging me all of the extra money and credited over $400 to my account from previous payments that Comcast took and failed to post to my account. Finally fed up with the extra charges to my account and their miserable excuse for customer service, I cancelled my account in March of 2016 and requested a final itemized bill so I could formally dispute the charges. Instead of sending me a final bill, Comcast charged me more money and sent my account to two different collection agencies, Stellar Recovery and AFNI. It has sat on my credit report for almost a year and periodically I tried to get the issue resolved, which has always resulted in dead ends and derogatory remarks on the credit score that I am working so hard to raise. In October of 2016 the FCC charged Comcast a fine of over 2 million dollars for charging customers for services and equipment that they did not order. I realized I was a victim of this method of “cramming,” unknowingly paying for two accounts at the same house for a few months and then continuing to be charged for equipment and services I did not order. When I tried to correct the situation, customer service agents told me that even though they were charged a fine for illegal charges I would still have to pay for the bill I was wrongfully sent. I decided to do some research to see what my rights were. I sent letters via certified mail with return receipts to Transunion, Equifax, and Experian, as well as AFNI stating my case with copies of all the documentation I had showing that I was wrongfully charged. It was recommended that I contact AFNI to get the correct account information so I wouldn’t have to repeat this process due to error; my experience with them was even worse than the ones I had with Comcast! The agent I spoke with tried to talk over me, telling my story in their favor: “So, why would you pay for services you didn’t order?” She also spoke over me when I tried to explain that I attempted multiple times to rectify the situation with customer support but was left on hold and/or sent to a dead end. In the middle of trying to explain why I was wrongfully charged and my intent to dispute the collection, she mockingly asked me if I were reading my statement because I sounded too prepared. I cut the conversation short to avoid any further insult and again requested an itemized bill of the charges that were in collections so I could properly dispute them. I received a letter from AFNI yesterday as well as a new copy of a Comcast bill. The bill’s amount has changed drastically. Instead of acknowledging my dispute of these charges for services I did not agree to, Comcast charged my account for “Xfinity Bundled Services,” the rental fee for a modem I returned over a year ago, as well as two reactivation fees and charges for TV and cable services. An additional $77.93 was charged to my account, which is still in collections, without my permission and at an address that the company knows I no longer live at. If you have had a similar issue with this and somehow got it resolved, please let me know what you did. I’m in Michigan if that means anything. I’ve just filed a complaint with the FCC and don’t know where to go from here. TL;DR: Comcast strikes again with illegal charges for services I didn’t order. A year later they reactivated my account at an old address without my permission because I threatened to dispute.
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Review
#1035150 Review #1035150 is a subjective opinion of poster.
Reason of review
Fraud
Loss
$500
Preferred solution
Full refund

Comcast - Changed programming without notice

Comcast - Changed programming without notice
I had set aside a weekend to watch Formula One Racing. I had setup my DVR to record practice, qualification, and the Race. The practice and qualification programs were recorded correctly. Sunday morning I checked for the race recording. It was nowhere to be found. I checked the Comcast channel listings and found that the race was not listed on any of my channels. I called Comcast "customer support". They had no idea why the Formula One race was not being broadcast. I started flipping through the channels and found that the race was being broadcast by Comcast, but under the wrong name. Comcast is a completely incompetent organization. Their customer support staff is incredibly poorly trained. Their channel listings are frequently wrong. Its hard to believe that this company can stay in business.
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Review
#1035055 Review #1035055 is a subjective opinion of poster.
Reason of review
Bad quality

Update by user May 16, 2017

yes this was resolved. Telling the salesman in person did help.

We had someone come on Easter.

Then a week later because I complained to the FCC a rep called and gave us a credit- very substantial. All solved.

Update by user Apr 17, 2017

I already posted this. A few nights ago a salesman from...

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1 comment
Anonymous
#1317273

I need him at my house...Wi-Fi has been hit, miss since Thanksgiving 2016...even after upgrading modem and router to top of the line equipment! So frustrating.

Review
#1035037 Review #1035037 is a subjective opinion of poster.
Reason of review
Someone came and got it fixed

Comcast customer services

1.9
Details
Called tonight to lower my bill. I have been a Comcast customer since before 2002. I have medical issues have had to take a leave of absence from work. I am not getting paid. All I can do is watch TV and get on internet. No money coming in till my disability is paid. My friend is helping me for now. First of all when I told her my issues she wanted to upgrade my service. Then I ask her about the Comcast blast. Ask her twice would it have lifetime channel 119 and the ID channel 111. She assured me it would. Told her I did not want HBO or. Any movie channels. I do not have channel 119 or channel 111. I have HBO which I do not want. Why would someone lie to a sick person who has been a customer for so long. I have never had any other cable company even before 2002. Just under ex husband name instead of mine. I do not think that was very good customer service for someone to lie to a sick person who all they have is TV and Internet to watch in bed. I will be on the phone with them early in the morning This issue will be resolved or I am cancelling. She told me internet would not change. Guess next I will find out that their is a limit on data. Very unhappy with Comcast
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Review
#1033701 Review #1033701 is a subjective opinion of poster.
Pros
  • Two thumbs down
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Comcast Incompetent Employees

Comcast - Review in Telecommunications category

2.7
Details
Just want say when one has a bill and calling to pay it with 2 different reps both say in order to restart service all you need is a deposit of a 100$ and you say you have a balance of 250$ and want to pay it and they tell you ma'am you can't pay something that is not there I said there is a balance and they said you don't have one!! Then reschedule to get installed and you get the email saying it's all good then that same day a 323rd rep calls to tell you you have to pay your balance off first and now it's 500$ now you need to instruct your employees on the know how of someone's acct sincerely Debbie huston 5743838256 and it's my daughter's account not mine but I supplied the deposit and expect it back on my card asap!!!! Your quick to want bill paid off but wouldn't except it shame on you!!!!
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Review
#1033503 Review #1033503 is a subjective opinion of poster.
Reason of review
Problems with payment
Comcast - The best they have to offer
Comcast with their desire to lead is leading the way in the worst service of all the providers out there. They claim their X1 box is the best thing since sliced bread, HA. When you go to an Xfinity store it all works great, but get home connect your X1 and wait for the...
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1 comment
Anonymous
#1722037

The reason it didn’t work when you got home is because you have *** wiring. Don’t blame a company because you would rather DIY instead of paying $40 for a professional install. When installed correctly, the X1 is awesome.

Review
#1033488 Review #1033488 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
3.3
Details

Update by user May 16, 2017

Comcast gave me two credits and since I cancelled cable TV, I no longer am paying for watching ours. I am only paying for internet now.

Update by user May 16, 2017

By golly, they came through for me and gave me another $25 credit plus. Now I have no bill this next month! Whoopee!!!

Update by user Apr 11, 2017

Comcast did give...

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Review
#1032741 Review #1032741 is a subjective opinion of poster.
Pros
  • When it works its good
Cons
  • Inability to help
  • Cable service
Reason of review
Pricing issue
Loss
$163
Preferred solution
Price reduction
Tags
  • bundled services

Comcast - Customer Care Review

1.1
Details
Spoke to an agent to set up a payment arrangement on the 15th due to my twice a month pay cycle. The agent processed the payment for the 8th after countless efforts of explaining my payroll cycle. Comcast/Xfinity definitely needs to cease and assist outsourcing billing/payments! It takes entirely too much effort to speak and explain situations to foreigners. Why have surveys if your not listening to customer complaints! There is no one call resolution with Comcast!
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Review
#1032022 Review #1032022 is a subjective opinion of poster.
Reason of review
Problems with payment