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Comcast in West Chester, Pennsylvania - Useless Installers and Customer Service Reps

I took a day off work and the installers showed up late and took 4 hours to connect one phone jack. After reviewing the problem I solved 5 minutes. Addtionaly, I called to speak to a manager as the service was horrible on a spamming issue. The internet connectivity is a joke. As an IT professor my time wasted for hours as I called 10 times and nobody was remotely qaulified to help me. The company advertises great service and delivers another. Hopelessly under trained people and poor internet ervic as the router must have been reset one hundred times. Good Bye Comcast
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Review
#134327 Review #134327 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Philadelphia, Pennsylvania - Forgot to place repair order in computer again

The second time this stupidly run cust. service dept forgot to place an order to fix our cable service. Everytime someone in a four apt unit moves they shut off the cable in the wrong apt.This is Comcast cable in Philadelphia.We placed 5 calls yesterday for service and the twits on the phone still are confused about placing the data in the computer. We have had no service for over 48 hours. Then they call and say we have no idea how this ever happens.We live in NE Philadelphia.This happens all the time.The service dept is a royal mess.
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Review
#134323 Review #134323 is a subjective opinion of poster.

Comcast has the worst customer service

I have been trying for two and a half months to get an erroneous charge off my bill. I have logged over 20 phone calls and 10 hours on the phone with no progress. I speak to person after transferred person finally ending with a "supervisor calling me back" as you can guess no one ever calls back except for an automated phone message telling me I need to call to settle my bill. I moved 2 1/2 months ago (a mile between old and new address) and was charged over $300.00 for not returning my equipment, obviously I shouldn't return my equipment I am still using it. During this period I have not been able to purchase pay per view movies and events because my account is over limit. If I didn't like the product this issue would be a no brainer, I would take their equipment to them and tell them to shove it, unfortunately I do like the cable service and the high speed Internet works great. Whoever is in charge of their customer service should be FIRED, and their boss should be fired for keeping them around. The display of incompetency and overall lack of care on this matter has been incomprehensible, this posting does not begin to convey my frustration.
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Review
#134180 Review #134180 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500

COMCAST owes me money and will not pay.

In Jan 08 I stopped my internet service with COMCAST. I have now made over 15 calls to over 6 numbers and have logged over 4 hours in call time being bumped from one office to another, many not knowing what to do or how to help. Some offices say they will help but with no action. The end result is they have still have not returned a simple $22.69 they owe me. In Feb 08 they stated it would be 4-6 weeks. In Aug it is still 4-6 weeks. I guess the check is in the mail! Image if we owed them? Do you think they would have taken action?
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Review
#134121 Review #134121 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$22

Comcast is the worse

I have had comcast bundle services of cable, internet and phone. After seven month of bad equipment and customer service, i finally return their equipment and am now in the process of finding other companies to fulfill my needs. The final straw was after sending out a representative to check the issues I had, they charged me an extra $31.00 to come out. Then when I disputed the charge they suspended all my services until the amount was paid. Then and only then will they consider refunding the payment. The price is reasonable but the aggravation is not worth the savings. Do not consider this company for any of your needs. Thanks
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Review
#133996 Review #133996 is a subjective opinion of poster.
Service
Comcast Bundle

Three months trying to get comcast serivice to a doctors office.

For three months a children's doctor that serves needy children, and needs internet service to get hospital lab results, has been trying to get service in a building that already has comcast. The landlord had sent a simple agreement to comcast several times and called repeatly yet no answer from the sales reps at comcast. Is business that good at comcast they don't want more? How can I contact a top manager at comcast to see if they might want one more customer? Does anyone know the e-mail or address of the president of comcast? Any suggestions?
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Review
#133972 Review #133972 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast, bad service, long phone and chat waits, expensive

I have been on hold for 48 minutes/41 on the live chat. Comcast is the worst. The communications commission should put them out of business!!! My bill is higher that other services. I was lured into comcast with the $99 bundle and then of course after 6 months it skyrocketd. Typical bait and switch. I hope that by complaining something happens that affects the way Comcast does business. Now I'm getting pissed that I have to type 100 words to *** about Comcast. What else can I say. I hate wasting my time and now I have to type more *** to satisfy pissed consumer. Holy ***!!!!
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Review
#133873 Review #133873 is a subjective opinion of poster.
Service
Comcast Bundle

Comcast and the Useless Help Button

I recently switched my cable service from WOW to Comcast, and boy was I pissed when I tried to get some help by phone. On 09/30/08 I was surprized to find that the help button on my remote did nothing. My first phone call was a useless person who kept repeating the same thing over and over, but could not answer specific questions like "Which button do you press to do that?" When I asked to speak to a supervisor or someone who knew a little more than how to read from the promptor, I was put into a holding pattern on the phone. So I recalled, this time Kelly was a little more help. She told me she didn't know how to do it, but she'd call back. Never did. How do you spell $225 a month? Oh, and I also paid $120 to get the service installed and got no manuals, and one of the remotes wasn't even set to one of the TV's. I'm pretty sure I've made a big mistake. WOW keeps calling me, so I'll probably call them back.
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2 comments
Anonymous
#85149

This is my reply to comments by csr:

the help button on a TV remote will NOT connect you to Technical support

(I know that you ***. A help button should take you to a list of common problems and solutions.)

- you would need to call or access online chat services for help DUH!

(Yeah dufus. This is what one would do if the help button proved to be of NO HELP. And please explain why the help button is there. Is it to simulate the help you'll get when you call them?)

second it is up to you to programm your remote as Comcast is not psychic and does not know what make/modle of tv you have.

(Yeah, I was doing that, (Program has one "M")programming it that is, and there was definately a gap in the logical way to program the dvr. Oh, and it's spelled m-o-d-e-l, not m-o-d-l-e)

- instructions for you to program the remote were included in your welcome kit.

(Wrong again Copernicus. I received no welcome kit. I would imagine you probably work for KomKast due to the fact that you are choosing their side. Maybe they should begin hiring people with educations who can spell and use punctuation to answer these questions (and blog comments for that matter) since there are plenty of them out of work right now.)

Anonymous
#85143

the help button on a TV remote will NOT connect you to Technical support - you would need to call or access online chat services for help DUH! second it is up to you to programm your remote as Comcast is not psychic and does not know what make/modle of tv you have - instructions for you to program the remote were included in your welcome kit.

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Review
#133749 Review #133749 is a subjective opinion of poster.

Comcast Lies

I was excited to get a new TV and wanted to add HD channels. I did my research and had asked Comcast to bring me an HDMI box. The tech came over (which they charged me for) with a component box, which isn't a true HDMI connection. The tech flat out lied to me and told me it is the same thing. Now, if I want to swap out the box myself, I can, but have to call and see if they are available and they won't hold any for me. Also, they want to charge me a second time if I want them to come out and change it.
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2 comments
Anonymous
#143865

We all know that comcast tell us, rent a movie and control it for 48 hours.

Well, That is a big fat lie!!!!! Comcast doesn't tell you only select movies!!I ordered a new movie and I wasn't able to watch it after 24 hours.

Customer service told me oh, well pay again. That is how they vaule customers!!

Anonymous
#52492

doesn't surprise me. I wa a comcast customer with both TV and Internet.

Whe I cancelled my TV they tried to increase my internet from 39 a month to 54 a month. I went elswhere.

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Review
#133705 Review #133705 is a subjective opinion of poster.

COMCAST DIGITAL TV IS HORRID AND THEIR DOWNLOAD CAP SUCKS!

I dumped Comcast today for Cable TV. Now I am using Direct TV which is FAR better and I HIGHLY recommend it. Comcast Digital TV was terrible the sound was garbled due to lousy implementation and bad technology Now ALL my channels are digital quality and NO garbled audio. I get MORE channels at a better price. Currently I am using Comcast for two residential cable modem internet accounts and Comcast BETTER not screw with my VOIP phones that my girlfriend Mary NEEDS to use for her work which is counseling breast cancer survivors. In that case we will just get a business cable modem account from Comcast if necessary and then that will do for it. However dumping Comcast for Cable TV is our means of punishing Comcast for two things which are lousy cable iTV service AND the download Cap on cable modem. So THERE Comcast. REALIZE THIS. I am not going to stand for substandard or pernicious services from ANYone ANYmore. I regret I didn't go over to Direct TV a LONG way back, but I have now and am SO glad and HIGHLY recommend that everyone with the Direct TV option USE IT.
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Review
#133556 Review #133556 is a subjective opinion of poster.
Product
Comcast Account
Loss
$50