Latest review first
Comcast customer service is world class terrible.
We have had Comcast for 4 years and consistently the internet service is terrible, going out during the day. I work from home. Its critical I have an internet connection. When I call they treat me like I am an ***. Its always my equipment and never their problem. We have not had service for a week and after dozems of call to the Office of the President in Philidelphia from our entire neighborhood, yesterday there were finally trucks out looking for issues. The OOP told us it takes 3 calls from one neighborhood to get action. Otherwise they listen and hang up. Two times this week we called and then hung up and called back and got a totally different story. One time the agent hung up on us.
Comcast - Incompetent
Well, Comcast is at it again. This time i only wanted to transfer service. "Sure, we will see you Friday from 6-9 PM. No call, no service technician that night. SO...try again..."Sure we will see you from 6-9"...around 8:30 PM I call to see that they will make it out...nope, looks like it will be after 10:00 PM.... SO, i cancelled. Sure they may have made it out, but probably not. Joke is on them though. *** forgot to take out the in wall cable access, so now my Mother in law has free basic cable on them. Classic - big dumb *** company. Good thing their lobbyists are busy buying the votes of Congress so these jerks can continue to act as a Monopoly.
The online bill payment does not correctly charge what is owed for the month. When you pay this amount, comcast will charge you a late fee for not submitting the correct payment. According to the worthless customer service rep, we should be tracking our own movie...Read more
Comcast is unreasonable and deceptive
I purchased an on-demand movie, then had to pause it. When I came back less than 10 min later, it was gone!! It was NOT in "saved programs," not anywhere! I purchased it again to watch the rest. Later, when I called them about this, they said that I bought it twice and should pay for it twice!! but that they would remove the second charge "just this once." What is so special about on-demand if they charge more than the video rental stores AND won't even let you have the convenience that you get with a rented DVD??? This company is a rip-off, and if I could get internet better than dial-up from ANY other company, I would fire Comcast instantly!! They have a monopoly and they act like it - see why competition is good for America? :)
****For all Comcast Customers***** Please very careful when getting your telephone service through Comcast. I was charged $50 deposit, $29.99 activation fee and now $1.50 to have this phone number unlisted. I have had this telephone service for less than 14 days and I...Read more
Comcast in Houston, Texas - Service is the worst ever, no show and no return call
Waited 12 days to get cable TV repair to come out, scheduled from 8-11 AM, and no one came. When I called at 11:30, I was told someone came at 9 but left because I was not home. A total lie since I was sitting in the living room waiting for the doorbell or phone to ring, and nor was there a note left at the door. They had the correct address, but not the correct house description. I was then told a dispatch supervisor would call me in 30 minutes, that was 27 hours ago!! Comcast's horrible.
I cannot imagine having worse feelings about a company than those triggered in every interaction I have with Comcast. Other than the initial sales call six months ago when I was handing over hundreds of dollars for their cable-phone-Internet package, every single...Read more
Comcast is overcharging me!
I cancelled my cable TV with Comcast on 4/24/08. They are still charging me for it, and when I contacted them to find out why, they said this is standard procedure. I'll be paying until June for cable TV that was turned off almost 2 weeks ago! That's if they aren't lying, again... Why did I cancel it? I was told by customer service when I wanted to cancel the first time that they would extend the package pricing of tv and internet, then was later told after I got my bill at full price for each service that the representative had lied to me. They didn't even attempt to deny it! Don't get an account with them unless you like throwing your money away and being constantly lied to!
Comcast is terrible
I signed up for Comcast cable and high speed internet. The installer came over, started the process and then got a phone call and said that his buddy's car had just broken down at the local shopping center and he would go give the guy a jump start and be right back. Well you can guess what happened - he never came back. I called Comcast after a few hours to see what had happened - they said they would look into it and call me back - they never did. The next day I called twice and again they said that they'd look into it and call me back - no call back. Within the next few days I called and called and never got an answer. I even wrote (in old snail mail) to the local office and the corporate headquarters to complain and never heard anything. So I took the equipment back to the local office and dropped the service. I don't know how they can just ignore complaints and I can't see how they can turn off customers who would be spending over $100/month without even a concern - they spend so much money advertising for new customers you'd think they'd care for the ones they had.
From time to time our cable goes out or only shows Channel 8. Despite the fact that analog is to be discontinued Feb 2009, customer reps insist we need to change to digital now or lose channels. Once the rep actually hung up when we tried to argue. On May 4 I insisted...Read more
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