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2 comments
My girlfriend, Judith Lamb, has been refused contact with customer service supervisors. Her service was disconnected accidentally by a COMCAST service person. She called and a representative restarted her service, however, her high speed internet was not connected as...
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Anonymous
#17404

It is crazy to think everyone has 5 hours during a work day to sit around and wait for a Tech. to show up. On the other hand, if you work with the customer support center, the...

Author
Location
Salem, Massachusetts
Loss
$1000
Review #124302 is a subjective opinion of poster.
0 comments

Comcast, worst consumer compny ever

I called Comcast to find out about getting a HD cable box and turning in my digital box. They asked my telephone number. They said take the box to my local service center. I took vacation time off from work went home and disconnected the box. When I walked into the center, the counter person laughed out loud. Oh we don't have any HD boxes we are out. But you can get a recorder box for an additional $6 per Mo. Another Comcast bait and switch I can't wait for FIOS so I can cancel these sleezy jerks.
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Author
Location
Taunton, Massachusetts
Review #124289 is a subjective opinion of poster.
1 comment
Comcast was supposed to get my internet started, only the technician left a wire running down my lawn, across my driveway, and then across the driveways of my 3 neighbors, and finally ending at a box at the end of our row of townhomes. Not only that, but the internet...
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Anonymous
#17402

They just did the same thing to me. I saw something running from the side of the house, through the yard and up to the junction box out by my drive-way. It was about 50 feet o...

Author
Location
Columbus, Ohio
Review #124285 is a subjective opinion of poster.
1 comment
I’m only writing this to the consumer because ultimately you have the power. That power has everything to do with the choices you make for yourself. I am writing specifically about Comcast because I am a former customer of theirs and have had similar complaints...
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Anonymous
#22618

Let me say this, my problem hasn\'t been taken care of so the person who is using my name saying the problem was fixed is not me. I guess some of the employees\' have nothing...

Author
Location
Amery, Wisconsin
Review #124082 is a subjective opinion of poster.
1 comment
I have never been able to get Comcast to fix problems with my cable TV and internet. They have missed several service calls and when they do come out they don't fix the problems. Comcast customer service is a joke. You go through a telephone maze and then they ask...
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Anonymous
#60897

Ceo of comcast 215-286-8960 215 665 1700 215 640 8960

Author
Location
Houston, Texas
Review #123943 is a subjective opinion of poster.
0 comments

Comcast in Blakely, Georgia - They do not log return of equipment

This is the worst customer service I have ever experienced. We canceled our services because when we moved to another location in the same area of the city, they told us none of our promotions would transfer and my bill was going to jump to nearly $200 per month! To cancel their service, I had to return their equipment to a local station, which did not open until 9am, closed by 5pm, and was only open 9-12 on Saturday. The equipment was returned on Monday to an extremely rude and surly customer rep. Not trusting them, I called the 800 number Thursday to be sure my account was cancelled and they claimed no record of my equipment being returned. Further, they told me I would have to find my receipt and call them back. Well, we have been moving, so you know what that is like. I called to get a number to the local office and was hung up on and then told on another call that I cannot contact them via phone and would have to drive out there. We searched and found the receipt, so I called again, and after being put on hold and no one ever picking up, then hanging up and calling back, I am told they cannot accept my receipt via phone and I must drive out to my local office. So, to finally get them to do their job, I spend my entire lunch hour and use my $4 per gallon gas to get the *** services cancelled. I will NEVER use Comcast again, not that they care!
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Author
Location
Blakely, Georgia
Review #123907 is a subjective opinion of poster.
2 comments
I recently moved into a new townhouse in Miami and Comcast struck a deal with the Association so that cable service was included in the monthly maintenance fee with no choice of provider left up to me. After moving in I had internet service added and was told that...
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Anonymous
#36183

Hahahahahahahaha

Author
Location
Miami, Florida
Loss
$1700
Review #123724 is a subjective opinion of poster.
2 comments
Comcast cable has the worst customer service ever. Funny this is supposed to be a service industry and they suck at it! I tried to order service and called up several time only to get hung up on a few times. The other times that I did speak to someone they had...
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Anonymous
#26606

no surprise to anyone i think... Comcast needs competition to force them to improve their services and be competitive with pricing. I hope FIOS puts a BIG pinch on them soo...

Author
Location
East Brunswick, New Jersey
Review #123708 is a subjective opinion of poster.
0 comments

I HATE COMCAST!!!!

I signed up for the Comcast triple play and oh how pleasant was the customer service rep whenI was signing up, oh so helpful, answered all my questions including the ones about additional charges. I was told ther were NO additional charges, just $159.00 + tx a month. OH HOW DUMB was I. First bill was $280.00 I guess hse forgot tomention the connection fee monthly voice charges and other stuff. I called, i complained, I argued, to NO avail. Customer service wasnt so nice this time around. Anyway, i paid the bill. Next bill. LATE FEE. I know I paid the bill, checked my bank sure enough the money was withdrawn. Called Comcast, they shoe NO record of any payments. I am SO DISGUSTED and my dumb *** signed a 2 yr contract. If yall read this and have any smarts about you. DONT SIGN UP WITH THEM
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Author
Location
Houston, Texas
Review #123699 is a subjective opinion of poster.
0 comments

Comcast in San Jose, California - Where to file a complaint

If you've had enough of Comcast like I have and have an issue with them, a formal complaint can be filed to the FCC. It is good that people are formally voicing their displeasure but it should also be brought to the attention of the governing bodies. There is an online complaint form that can be accessed at: http://www.fcc.gov/cgb/cgb_offices.html Or you can file a complaint thru the Consumer Inquiries & Complaints Division at this link: http://www.fcc.gov/cgb/cgb_offices.html Consumers have rights and we should exercise them if want to drive change. People should not be taken advantage of by these large corporations and feel helpless. Good Luck, Art
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Author
Location
San Jose, California
Loss
$75
Review #123673 is a subjective opinion of poster.