Comcast Reviews and Complaints
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16
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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Comcast in Chesterfield, Missouri - Over 2 weeks and cannot receive calls
Signed up on prepaid calling over 2 weeks ago, and I still cannot receive calls from the jail facility where my son is at. Called again on 9/22 and again on 9/25, just to be told again that the phone block should be clear within 2-24 hours. I still am worried that it still won't work by tomorrow. The facility I'm trying to get calls from is the Harris County Jail on San Jacinto Road. My phone company is with ComCast. I have explained all this more than once with the pay in advance company.
Review
recently my husband signed a bundle agreement with comcast for our home. after becoming effective, caller id shows with my first name and his last name. this person does not exist. and the contract was signed by my husband, not by me. my husband called comcast and was...
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1 comment
Pressler and Pressler is a company that Steals from the poor to become Rich. God said these kind of people will be cursed with a curse.When this happens you can all tell me thanks .Because God keeps his promises.There is comming when the are found guilty and are siiting behind bars.
We must all pray that the judges that are in thier pocket are found guilty too.
Review
Service
Comcast Bundle
Comcast Eternal hold/unreliable cable tv service
I live in northwestern New Jersey in Oxford and last night my cable(tv)went out partially, though not the internet. I called and got a quick response over the phone but my service wasn't restored for hours, permanently anyway. It would keep going in and out while interupting the programs I was watching. Tonite, it went out again twice. I called 4 times to report this and was on hold for a staggeringly unbelievable 35 minutes 2 of those times and NOBODY answered my calls. I hung up in frustration each time waiting for a "customer service rep". Never got ahold of anyone. In my opinion Comcast ***. This isn't the first time I've had problems with my service and this is completely unacceptable. Luckily, we have the option in my area of Verizon services and I will be looking into Verizon internet and tv service because of this. Shame on Comcast!!!!!!
Review
Comcast-the worst customer service ever!
I've had it with comcast!! Here is the letter that I just sent to the CEO. Mr. Roberts, My name is **** Smith and I've been a customer of Comcast for the past several months. I have to say it's been a very disappointing several months. The incompetence that I have experienced with your company is truly astounding. Let me start with the original request for cable. I called several weeks before my move to set up an appointment to have my cable installed. I took a day off of work to be there only for the tech to not show up. I called the office and I was told by the customer service rep. that somehow it must have gotten "screwed up" in their system. Fine. I made another appointment. On the day of the install your tech showed up, tried to install the box only for it to not work. He went down to the truck to get another box, which also didn't work. By the 3rd box he finally got it working. Two days later the box stopped working and I had no cable. I called AGAIN about the problem and I demanded that someone come out the same or next day to fix it. After being told I would have to wait 2 weeks, I exploded. I protested enough to get the rep. to make me an "emergency" appointment the next morning. I took the morning off of work and again, the tech didn't show. I was understandably furious. The problem was finally fixed several days later. The most recent disaster I've had with your company was when I called to have wireless internet installed in my home because I was starting an online course the following week and I needed internet access. I was told by the rep. that this was something I could do myself and they would send out a "starter kit" for me to do that. A week went by, no kit. I called and the rep told me that it was sent out several days ago and I should have it "any day now". Another 5 days passed and still, no package. I called AGAIN. This time I was told by the rep that answered that they had no record of me ever calling and requesting this service and no package was ever sent out. UNBELIEVABLE! Then he told me as long as I have the modem from the phone line that I should be able to do it over the phone with the tech. I was transferred to the tech. He started to explain to plug in an ethernet cable to my computer and the modem, and I stopped him and told him I knew I could do that, but the whole point was I wanted WIRELESS access. Now he tells me that someone would have to come out, and its going to be a 2 hour job, and there is an additional fee...etc. I told the tech that it takes 5 minutes to install a linksys wireless adapter and I would just do it myself. I asked him if I were to do that would I get internet access, he didn't know. I've only been a customer since July 1st and already I've had all these problems. If I had any other choice for service I would have dropped you within the first week! Unfortunately in Belmont, MA you guys are a monopoly and there is nothing else to choose from besides satellite which I don't want. I don't have to tell you how shameful and completely incompetent your staff is, I'm sure you are well aware and just don't care because you still get you're fat paycheck. I have met with false information and attitude every time I have called there with a problem, only to be promised things that never happen, and no one knows what happened before...bla, bla, bla. This is the worst customer service that I've ever gotten from anywhere! I've had more luck with the RMV than with you!! I've discussed this with many other Comcast customers who all have had similar experiences with your company. When are you going to get on the ball and start taking care of these mess ups? It's extremely frustrating, and a waste of time to ever ask for anything through Comcast, horrible. There are more blogs on the internet about problems with your company than I can even count. What does that tell you??? It tells you that your customers are fed up and disgusted with the lack of competent service that they have had to deal with!! Through this whole ordeal I have never once been offered a discount or credit for any of these mess ups, I've always had to make a big stink before I've even gotten a meager "discount" on services. I've missed several days of work, been inconvenienced many times and all I get from your reps is "I don't know" and "not my fault." Than who's fault is it? I strongly suggest you do something about these issues because I can tell you that many of your customers... the ones that fund your paycheck....are very angry and dissatisfied with Comcast. All you have to do is go to google and type in Comcast complaints and you will find hundreds if not thousands of unhappy customers. Its a disgrace.
5 comments
Review
Comcast gave same email as another customer
Not only did Comcast make me wait several different times for them to not show up, they also let me sign up for an email address that someone else already had. When I would try to log in to a website if the other person already had an account there I would be able to log in to there profile. One time I couldn't remember my password so I clicked on the icon where they would send it to my email and they sent me a generic password to log on. I ended up logging into the other persons account and was able to see all their information. Including name, address, phone number, and credit card info. I used to always get the other person's private emails from friends and companies. I was then startting to wonder what emails of mine she was getting. I called and complained to Comcast, all they did was tell me they would look into it. Which they never did. I am tired of calling them because of constant mess ups on my statements, bad connection with my cable, or internet running slowly or not running at all.
1 comment
Review
I am extremely upset! I just moved into my new place bought all new furniture appliances 3,50in plasma t.v's !, i ordered comcast they came to install cable phone internet one of the boxs taht i know of because i havent checked the other two was/ is infested with...
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5 comments
I have a feeling that formeremployee is a disgrunted employee that got fired.
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Review
Comcast cannot even access their own records
comcast came out to hook up new service and did the installation wrong. i had a different technician come out to correct the installation, who decided that the original work was a failed installation and wrote on the work order that there was no charge. then i got a bill for the second installer. i called comcast with my copy of the second work order in hand, on which the technician had written "failed install, no charge". Comcast told me that they had no way to access their own originals and that the only way they could correct my bill was for me to fax my copy of the original to them; it would not work if i copied my copy of the original and mailed it to them with the bill. furthermore, their local office is only open during hours at which i am at work already. i refused to use my time to fax something to them that they should already have. the result of this will be that have no cable service unless i go thru satellite. at this point that is just fine with me. this is disgusting incompetence on par with recent work (or lack of it) done by our congress.
1 comment
Review
Service
Comcast Installation
COMCAST Customer Service
As a result of the extremely poor service that I have received this past weekend from COMCAST, I have decided to switch my bundle of services for cable, high-speed Internet and telephone to Verizon. This past Saturday, 20 September 2008, my telephone service was interrupted due to an issue within the COMCAST infrastructure. This unfortunately is the third bad experience that I’ve had with regard to my telephone service within the first year. This morning, 21 September 2008, I again had no telephone service, High Speed Internet or digital cable service. I called customer service before 9 AM and was told by Eric x7955 that it was too late to dispatch a service technician. In my opinion, this appears to be a reoccurrence of the prior day’s issue and should have been treated as a priority. I was offered by Eric inconvenient times for service during the week so I requested to speak with a supervisor. I was informed by Eric that Joe (x7248), the supervisor, was unable to help me. When I again requested to speak with a supervisor, I was told there was nothing that could be done. Bottom line is that as a customer, I was prohibited from elevating my concerns. I requested that Eric provide Joe my telephone number. I have not heard back from either Joe or Eric. I have never been treated so poorly and with such little respect as I have this past weekend. Their customer service is non-responsive and irresponsible. COMCAST as a company has failed me and they have driven away a very long term customer.
Review
My Comcast services have been down for more than one week. I have been without telephone and Internet services for 5 days even after the power was restored due to IKE. I haven’t seen any Comcast vehicles driving around to restore services. It is ridiculous that...
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13 comments
wow, ive got some bad news for you guys. i live on galveston island...thats right...ON the island (ok some 15 calls (alright, only 13...15 just sounds better) before i came to this point and there is still some intermittancy issues, but at least it works in some capacity...
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Review
Comcast in Colorado Springs, Colorado - Slow as a turtle
i donot know what your services has done to my computer but with comcast it has slowed down so much that my computer is as slow as the turtle on your ad,every time your repair tech have worked on my computer it get slower and slower,i am really disturbed over this action ,i am thinking about un hooking comcast if no improvement is made.for the price you have charged each month i really feel that a great injustices that i am not getting what i am paying for,i really feel that i am being over charged for my cable and also for my internet services,the cable is so redicules that i am subjected to the same movies day after day and year after year.
Review
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Comcast Will Not Honor Their Orignal Sales Contract at a Fixed Rate
And Try to Add on Aditional Charges, When Asked About This They Their Agents First Swore Up & Down That It Was Just the Taxes & When I showed Them Specifically Where the Error Was in My Bill & In My Monthly Pricing Plan Then They Put Me On Hold Only to Come Bac with the Idea That it Was Then That They Raised the Price of My Modem And That Was Not Covered Under My Monthly Charges, But My Sales Agreement Says Otherwise
And Does Cover & Include Inrternest, So That Just Doesn't Hold Up.
Service Has Been Lousey, No One Ever Answers the Phone or Gets You to the Proper Departments.
They No Longer Reply to My E-Mails, I Have Had 2 Cable Boxes Stop Working On Me in the 4 Months That I Have Only Just Had the Service, Their Personal Sales Representive in My Neighborhood Is Absolutely Worthless,
Does Nothing for Me That He Promised, Nor Does He Even Answer or Respond to
My Calls Half the Time, and When He Does, He Just Tells Me I'll Have to Call Comcast About That.
Absolutely Worthless & the Bundles Are Nothing More Than ...
Lies & Complete Scams !!!
Hi Hello,
I'm Writting You Because I Have Never Seen a Bill or Anything Like This Before
Niether From You or Any Anyone Else for that Matter.
Previous Bill
Previous Balance $116.69
**** THIS IS NOT ONLY AN INCORRECT AMOUNT ACCORDING TO MY CONTRACT AGREEMENT
BUT ALSO ONLY THE CURRENT AMOUNT DUE AS WELL, WHICH ACTUALLY SHOULD BE $112.76
FOR MONTHS 1-12
Current Bill
(2/9 - 3/8)
Service (Recurring charges) $109.99
**** THIS IS ALSO IN ERROR, AS MY MONTHLY RECURRING CHARGES FOR MONTHS
1-12 IS ONLY AT $89.99 AND THIS SHOULDN'T BE THE CHARGE UNTILL MONTHS 13-24 ****
One-time fees, PPV, Usage (Non-recurring charges) $0.00
Taxes, surcharges, fees $6.70
Total bill $116.69
**** THIS SHOULD ONLY BE $112.76 ACCORDING TO MY ORIGINAL CONTRACT ****
Payments/Credits
Total (previous + current) due 02/03/2011 $233.38
**** THIS IS UNHEARD OF, AS MY CURRENT BILL DUE CAN NOT BE COMBINED
WITH MY NEXT MONTHS CHARGES THAT WOULD NOT BE DUE YET UNTILL THE END
OF THIS MONTHS PERIOD, AS WITH ALL MY OTHER BILLS, SO WHU INCLUDE IT
AND STATE AN INCORRECT DUE DATE FOR THE 2 BEING DUE ON 02/03/2011
GRANTED, MY CURRENT MONTHS BILL MAY BE A FEW DAYS LATE ...
BUT THAT IS DUE TO THE FACT THAT FOR ONE I HAVE BEEN CALLING & WRITTING YOU
IN HOPES TO UNDERSTAND IT & COME TO SOME KINDA RESOLUTION ...
WHEN THEN TO MY SUPRISE I GET THIS ADDITIONAL INCORRECT BILLING NON SENSE
TO HAVE TO TRY AND DEAL WITH, WHEN IN ALL ACTUALLITY NONE OF MY BILL IS PAST DUE
AND I FIND THIS VERY RUDE AND ERRONIOUS, AS WHEN I SIGNED UP AND AGREED TO THIS SERVICE
I WAS EXPLAINED BY A COUPLE OF YOUR AGENTS & REPRESENTAVIES THAT ...
BECAUSE I AM ON SOCIAL SECURTIY DISABILTY & DO NOT GET PAID UNTILL THE 3RD OF EACH MONTH
IT IS IMMPOSSIBLE FOR ME TO PAY & I ASKED THAT MY BILLING DATEES BE CHANGED ...
AND I WAS TOLD FLAT OUT BY THEM ...
"OH NO, DON'T WORRY ABOUT IT AS THAT FALLS WELL WITHIN YOUR GRACE PERIOD
AND THAT NO CHANGE NEED BE MADE."
NOW YOUR NOT ONLY TELLING ME THAT I AM LATE & PAST DUE ...
WHICH I FIND VERY RUDE CONSIDERING,
BUT THAT I ALSO HAVE TO PAY THE NEXT MONTHS EARLY AND WITH IT AS WELL BY
02/03/2011
I DON'T THINK SO & THIS IS TOTALLY WRONG ...
AS IS WITH TRYING TO CHARGE ME MORE FOR EQUIPMENT RENTALS
WHEN I HAVEN'T ANYTHING MORE THAN WHAT WE ORIGINALLY AGREED UPON.
AND IF YOU WANT TO RAISE YOUR RENTAL PRICES, THATS FINE ...
TELL IT TO YOUR NEW CUSTOMERS AND SELL IT TO THEM AT THAT RATE
BUT DON'T TELL ME WHEN WE ALREADY HAVE AN AGREEMENT THAT I'M SUPPOSEDLY LOCKED INTO,
AS THATS TOTALLY NOT FARE & COMPLETELY WRONG,
BECAUSE & IF THAT IS THE CASE, THAT WOULD THEN ALLOW YOU TO SIMPLY
CHARGE ME ANYHTING YOU LIKE, OHHH BY THE WAY TODAY OUR MODEM RENTAL WENT UP TO $100.00 A MONTH
AND THERE'S NOTHING YOU CAN DO ABOUT IT, YOUR LOCKED IN ...
AND ISN'T THIS ALL SO VERY CONVIENIANT FOR YOU AS THIS JUST HAPPENS TO FALL
JUST AFTER MY 30 CANCELATION PERIOD, HHHMMMMM ...
I SMELL A COMPLETE SCAM, ESPECIALLY AFTER YOUR AGENTS ATTEMPTED TAX EXCUSE DIDN'T PAN OUT.
THEN ON TOP OF IT ALL, IF THIS WAS THE CASE ...
AND I CAN NOT DOWN GRADE TO CHEAPER EQUIPMENT OR ANY LESS OF A KIND OF PACKAGE
AS I AM LOCKED IN, AND HAVE TO PAY THE SAME RATE WEATHER I USE A CHEAPER
CABLE BOX RENTAL, OR ANY OTHER SERVICE ... I STILL HAVE TO PAY THE SAME.
SO THEN WITH THAT IN MIND HOW CAN U POSSIBLE EXPECT TO BE ABLE TO TURN AROUND
AND DO THE EXACT SAMETHING TO ME, ONLY TRYING TO CHARGE ME MORE FOR THE EQUIPMENT ...
AND THE EXACT SAME USED RENTAL EQUIPMENT THAT IS COSTING YOU NO MORE THAN IT DID
THE DAY I SIGNED THAT ORIGINAL CONTRACT, THIS IS OBSERD.
NO ONE WOULD EVER AGREE TO SUCH A THING IF THAT WAS KNOWN,
WAS THE CASE OR COULD EVEN EVER HAPPEN,
AS WHEN YOU SIGN A LOCKED IN CONTRACT AGREEMENT AT A SPECIFIC PRICE, THEN THATS WHAT IT IS ...
THERE IS NO VERIANCE LIKE THIS FROM MONTH TO MONTH REGUARDLESS.
BESIDES ALL THIS, MY SERVICE HAS BEEN VERY VERY LOUSY ...
FIRST OF ALL, IT TOOL YOU ALL OVER A MONTH TO GET MY BOCKED NUMBER ACTIVATED.
I SPOLE WITH SEVERAL AGENTS ALL THROUGH THAT TIME PERIOD, ALL SAYING THAT
THEY WOULD HAVE THAT ADDED ON FOR ME,
AND THAT I HAD TO WAIT A WEEK OR SO FOR IT TO PROCESS
WHICH I FIND REDICULOUS, BUT IN ANY CASE, I WOULD WAIT & WAIT ...
ONLY TO KEEP HAVING TO CALL BACK AND FIND OUT THAT IT WAS NEVER DONE,
NEVER ACTIVATED, AND THAT SUPPOSEDLY THE AGENTS ENTERED THE WRONG CODE FOR IT.
NOW ISN'T THAT SOMETHING, JUST IMAGINE THE LEVEL OF INCOMPETENCE ...
THE FIRST TIME, BUT THEN NOT JUST ONLY THE FIRST TIME, BUT THE SECOND & THE THIRD ...
AND SO ON, I MEAN COME ON, DOESN'T ANY BODY THERE EVEN KNOW WHAT THERE DOING ???
THEN MY BRAND NEW CABLE BOX STOPS WORKING
AND IS UNABLE TO CHANGE CHANNELS AT ALL & SO ON ...
SO I HAVE TO WAIT FOR YOU ALL TO COME OUT & REPLACE IT WITH A NEW ONE
AND GO THROUGH THAT ALL,
WHEN TIME IS MONEY FOR EVERYONE,
AND I HAVE WASTED & PUT SO MUCH TIME INTO DEALING WITH THIS
SITUATION ITS JUST NOT EVEN FUNNY, AND WHATEVER HAPPENED TO CUSTOMER SERVICE ???
ONE HAS TO WAIT AGES & AGES ON HOLD, BEING TRANSFRERED HERE & THERE ...
TELLING ONES STORY OVER & OVER AGAIN ALL DAY & NIGHT LONG,
I MEAN HOW REDICULOUS IS THAT, PEOPLE GOT LIVES & KIDS TO FEED ...
THIS IS SUPPOSED TO BE CONVINIANT, SOME CONVINIANCE.
THEN THE CABLE BOX REPLACEMENT THAT I GOT ...
WAS AN OLDER MODLE THAT HAD OBVIOULSY SEEN ITS DAYS
AND BEEN WELL USED BEFORE AS ITS SCRATCHED UP A BIT & DON'T LOOK THAT GREAT,
BUT I FIGURED, OH WELL ... LEAST THIS ONE WORKS BETTER.
BUT THEN YOU ALL GO & TRY & RAISE MY RATES, UNBELIEVABLE !!!
I SHOULD BE GETTING A DISCOUNT FOR ALL THE ERRORS, MISTAKES & HASSLE.
BUT NO ... NOW YOU ALL JUST WANNA CHARGE ME MORE, THIS IS PROPOSTEOUS !!!
MY DARN COMCAST NEIGBORHOOD REPRESENTATIVE IS USELESS ...
HE PROMISES SO MUCH, AND ALL THIS JUST 2 SELL YOU ON A SERVICE AND GET YOU LOCKED IN
AND THEN BASICLY JUST DIAPPEARS, BUT HE SAYS ...
"OH CALL ME IF U HAVE ANY TROUBLE, I'LL GET EVERYTHING WORKED OUT FOR YOU,
YOU WON'T HAVE TO WAIT ON LONG HOLD LINES & THAT ... I'M YOUR REPRESENTATIVE"
THIS IS A RIGHT BUNCH OF LIES AS WELL, AS HE CAN'T EVEN BE REACHED HALF THE TIME
JUST LIKE YOU ALL, AND THEN ON TOP OF IT HARDLY EVER EVEN CALLS YOU BACK ...
AND WHEN & IF HE EVER DOES, OLE POOR ROSCOE ... HE CAN'T EVEN EVER DO ANYTHING FOR U !!!
HE JUST SAYS "OH, YOU'LL HAVE TO CALL COMCAST ABOUT THAT, CALL ME BACK & LET ME KNOW HOW IT ALL WORKS OUT"
YAH ... GREAT, THANKS ALOT, JUST ANOTHER BIG COMPLETE WASTE OF TIME !!!
I SUGGEST YOU STOP GIVING THESE PEOPLE COMMISSION ...
AND START GIVING CUSTOMERS THE ... TRUTH !!!
THEN AND MAYBE THEN YOU MIGHT DO BETTER OFF.
BUT THEN YOUR COMCAST E-MAIL SERVICE IS THE WORST I HAVE EVER SEEN IN MY LIFE !!!
YOUR SENT MAILS ALL DISAPPEAR IN A MATTER OF DAYS & YOU LOOSE ALL RECORD OF ANYTHING
AND THIS IS TOTALLY UNHEARD OF & UNACCEPTABLE ... I CAN'T EVEN USE IT.
AND EVEN WHEN I HAVE TRIED TO, THE THING TIMES OUT ON YOU
AND YOU LOOSE ALL THAT YOU JUST PUT INTO COMPOSING THAT E-MAIL,
ALL IS LOST THANK YOU VERY MUCH !!!
AND THIS IS THE SECOND TIME I AM HAVING TO TRY & WRITE THIS ONE HERE TO YOU ...
AS SAME THING, I LOST THE FIRST ONE AFTER IT WAS ALMOST & NEARLY DONE
AND AFTER HAVING PUT SO MUCH TIME INTO IT.
SO NOW I AM HAVING TO TYPE IT ALL OUT ON A WORD DOCUMENT FIRST ...
JUST SO I CAN HOPEFULLY SUCCESSFULLY SEND IT UT TO YOU, THIS IS CRAZY !!!
I AM SO TIRED, AND I HAVE BEEN DEALING WITH THIS & PUTTING FAR TO MUCH TIME INTO THIS,
ALL BECASE PEOPLE THERE CAN'T SEEM TO DO THIER JOBS RIGHT ...
AND ON TOP OF THAT, APPARENTLY NO ONE HAS HEARD OF OR RESPECTS A CONTRACT AGREEMENT.
SO I DON'T KNOW WHAT YOU WANT TO DO ABOUT THIS ...
BUT I SUGGEST EITHER YOU HONOR YOUR CONTRACT WITH ME
AND OFFER ME SOME KINDA COMPENSATION FOR ALL THIS, OR I'LL JUST HAVE TO GET SERVICE ELSEWHERE.
THANK YOU, AND MOST SINCEELY, BRIAN P. BRICK
The only people that don't have problems with comcast, are the people that work for comcast!
Liam your a punk. And comcast is terrible when it comes to customer service.
It's not the CEO's fault those people give you bad service, and you can't judge a nationwide business on this. They should not miss appointments but it may be the bad service is mostly in your area or may have been the fault of only a few people.
Also you realize you can just buy a wireless router? They don't need to install anything... I have been a comcast customer for a few years now and its by far the most stable and fastest internet I have ever had. Maybe there are so many blogs about comcast problem because you SEARCH for them and because its a HUGE company.
Go back to AOL if you want to *** that much... then you will REALLY be happy.