Comcast Reviews and Complaints

007, you must work for Comcast. I am practically a computer illiterate and I know you either (a) don't know what You're talking about; or (b) don't understand what We're talking about! I never had problems with Microsoft Outlook 2003 when I was with Bellsouth.net or MSN. I've had problems similar to those reported here since Sept. 26. Each day a different problem, or a new problem one day, and then back to the old problem the next day. I've received different answers about what the problem/solution is, from the 7-10 Customer Service Rep Techs I've spoken to over that time span. By talking to so many I've learned (a) eventually you'll get a more knowledgeable and patient Rep; and (b) that Comcast is having big problems with its "upgrade" to Smart Zone and they're tap-dancing like crazy to fix them. Reps' answers range from "It's Microsoft's problem" "You need to upgrade to Outlook 2007" to "...technical issues with Smart Zone"; Or " just send your emails through the Comcast internet site, that works, so we’ve resolved your problem" to "hmmm...Let's try this." Guess they don't want to have to be compatible with older software like Outlook 2003. (More than one rep didn't disagree with me when I said that.) My first problem was that messages just stayed in the Outbox. All day/night long. I (think) I fixed that by doing a System Restore to two weeks earlier, deleting my E-mail Account and setting it up all over again. The weird thing is that when I send test email messages from the View and Change E-mail Accounts tabs, one day it works, the next not. And, the automatic test responses vary from day to day. One day my password was incorrect (Comcast accidentally changed it, Rep said "we apologize" and helped me fix that). Most times the message when testing email is" "unable to connect with the server...please verify that the port and SSL information is correct." No matter what port and SSL the Reps suggest, none seems to work. Today, the Rep suggested I just send a test email directly from Outlook. That actually worked. (I'm sticking with Outlook because I freelance for several companies from different locations, so I wanted to toggle between all my email accounts. I was trying to stay with Comcast because I got the $99 bundle - if I drop the internet the price of phone/cable go up, but my patience is running out as of tomorrow.) Tomorrow, if anything else is not working, I'm finding an ISP who doesn't mind working with Outlook 2003. I hope this post helps someone else

I recently transferred my Comcast account from my old to my new address. Despite daily phone calls, I have had no email service for nearly two weeks - no explanation offered. For business purposes, I really needed to keep my email address the same, but since that is not happening, I really wish I had switched providers, Comcast internet service has always been unreliable. In addition, my phone and voice mail work inconsistently. Comcast does not provide new number when I call my old number, the message merely states the service has been disconnected. This technology has been available for at least 50 years, there is no excuse for this. This company has probably cost me thousands or even tens of thousands in lost business. Avoid this company if at all possible.

Call me crazy, but I feel as though Comcast is double dipping into my wallet. Just when I go to pay one bill, I'll have another one 15 days later and no one at that *** company can give me a logical answer as to why. They say it's because "they bill in advance." I say it's because they are greedy and run a monopoly in certain areas of the country. Don't even try to go to one of their local offices and speak to someone in person. Those people are so rude, they act as if they work at the DMV.

After years of internet service with Earthlink as a virtual provider and Comcast as the host provider, I was illegally switched without notice or consent to being a Comcast only customer. After a couple months Comcast raised the internet only price by $27 per month for which I called and had a verbal agreement to credit the overage and have the same rate put back to what it had always been as that was the only agreement ever made. The next bill was confusing as it showed a ridiculously low rate, but kept the overcharge as a balance due. Overall it was still a net of $2 to $3 MORE than agreed but in the ballpark. I'm on automatic bill pay so I didn't open the next bill until after the bill after it and noticed the rate had jumped up again to yet another rate. I called about the problem and was told I had agreed to switch to a promotional plan from my first conversation - which is NOT what had occurred. I called on two separate days speaking both to customer service and retention, but to no avail. I then sent an email and got a local number. Like an *** I called the local number thinking I was going to get directly to a manager. *** me, it was only the exact same bureaucratic, dishonest, time-wasting process through the same horrible Comcast customer service and retention departments. I'm dropping these lieing losers (Comcast) today and have letters going to the FCC, Texas Public Utility Commission, City of Houston Admin. & Regulatory Affairs, and the BBB of Metropolitan Houston. I also send a complaint to a consumer affairs website. I really don't expect anything from the government as they have ALWAYS proved to be inept and useless. Our only power is to let the public know of the dishonesty of companies like Comcast on sites like this.

Comcast is tha best the rest of u guyz that hate it are lames yall jus some hatas ive benn using it like forever!!!!!! if u have a problem now for that guy who was talking bout tha bugs forget u stop lian ur probly a *** and ur trying to get some money if u dont like comcast dont use it u dum clod ur way out of ur head buddy u are crazy i kno my grammer isnt great cuz im a teenager im 15 but i luv comcast so just leave it along for they sue u

I live in northern VT. Comcast has just bought our small local internet supplier. Over the 6 yrs I was with the North Country Cable..I had maybe 3 outages..everytime within 1-12hrs I was back up and running. But in the last 3 weeks of Comcast taking over My internet performance has gone from 85%-90% speed down to 40% to as of last eve nothing!! In the last 5 days I've had all of 1-2 days of being able to use my service. Calls to comcast so far have produced no effect. I was told last night well the last person you spoke to should have set up a Tech visit...but because they didn't the soonest we can get someone to you is in 5-7 days!! They will call you tomorrow between this time....So I wait and I wait the time has come and gone and still no contact.....God how does a company like this get this big with this type of service!!!!! and is able to buy out a GREAT LOCAL company with killer customer service and within days close the local office so now you have to drive a 1/2hour or more to get to the local office...where they say sorry the main office is in charge of this trunk.....All I want for my monthly payment is a service that works unintterupted and allows me to do my work. Is that tooo MUCH TO ASK???? COMCAST YOU should call yourselfs *** CAST!

I officially requested to transfer my comcast service from old to new address. Since it has already been 2-3 months, I haven't got any bill and can't even see updated bill at online. I asked for paper bill if online payment is not going to be updated. Still has not been arrived. And you know what happen?? My internet service got stopped due to the payment!! No bill delivered, then they stop my serveice. so i complaint to service agent through phone.. and he gave me one more surprising news.. I also need to pay Late fee penalty.. Great. This company do not fear customer and do whatever they do. Comcast made a clear mistake not to update my address neither sending out bill, then blame customer.. How in the world this is possible?? Are we living in US? Is this company found on US soil?? I don't know what to do next.. My service stopped, no bill arrived and need to pay penalty..