Comcast Reviews and Complaints

They are a rip off! I signed up for it online because of a promotion they were running and when I got the invoice for the installation I called them because they charged me for basic cable that the apartments that I live in pay for. After waiting on hold for 30 minutes and being transferred two times I finally get to talk to someone who can't even speak English clearing. What the ***? After explaining my situation to that *** 4 times, she finally told me that since the owner of the apartments pays for basic cable I don't qualify for the promotion. Of course not. They want to rip off you as much as you'll let them. I got so frustrated I yelled at her to get me a supervisor. After talking to the supervisor, my bill went up from 49.99 to 65.00 a month. What a deal, right? She told me to call back when I got my first bill in the mail so they could fix it because it was going to be more than what I really owed so I did. The *** that I talked to told me that he fixed it and assured me that my bill was going to be around 65.00 a month. The next day I'm flipping through some channel and come across some channels that I no longer get. OMG! So, I called yet again to talk to another one of the idiots and trust me he was. He told me that my apartments doesn't pay for basic cable and that if I want the channels I once had it would cost 75.00 a month. Again, jack up the price. Did I mention that I don't get any kind of movie channels? None. This is just for the basic stuff. I've had it. My boyfriends mom is one the the leasing ladies at the apartments so he called her and told her what was going on. She called those *** and they told her that since I had the online promotion I can't get the free cable that my apartments pay for. I don't have that promotion!!!! So, now I have to call these *** again. I'm going to cancel this *** and go to dish. Do not get Comcast! You will regret it!

As a new resident to Houston, I made an appointment for a Cable installation for Thursday, July 31st between 5-8 PM. The service reps contacted me to confirm my appointment the day before. Around 7:30 PM that evening, another agent called me to inform me that my technician was on the way. By 8:30 PM, no one had arrived. I called customer service again, and the agent said he should be expected to come around 9:00 PM because the technician was backed up. The technician never showed up, and I never received a courtesy call to at least notify me not to wait anymore. I called Comcast the next day to reschedule. I was unhappy that I could not be rescheduled for August 1 on the account that I had been stood up the day before with no notice. Both an agent and her manager confirmed my new appointment for Saturday, August 2 between 5-8 PM. I called a Comcast agent on Saturday at 5:30 PM to confirm that my appointment was still on, and this agent also confirmed. By 8:30, the technician did not show up once again. I called to find out what happened, and this agent informed me that my appointment had apparently been rescheduled to August 11th from 2-5 PM by the last agent I spoke with. I did not make any changes to my account, and no one even bothered to contact me and let me know they decided to change it hemselves. I would never even schedule a 2-5 PM appointment as I work in the daytime. The manager I spoke with on Saturday evening rescheduled my third appointment for Sunday, August 10th but graciously tried to see if an emergency tech might be able to come yesterday. The tech could not make it yesterday, and apparently there's no way for me to be scheduled any sooner. I recognize that the situation is out of his hands, but it is absolutely ridiculous that I will have to wait three weeks for someone to finally show up to an appointment they are committed to. I made my first appointment in a timely manner and paid for it in full in advance. I suppose I have no choice but to settle and wait another week until my next apppointment. Hopefully someone will actually honor their commitment and show up this time.

One of the tenants in my building has Comcast and every now and then they would need a technician to come by and fix whatever was wrong with their cable connection. I currently subscribe to a few specific channels that are offered from an independent company working with Direct TV (kinda shady I know, but it’s legit). Sometime around March 2008, a Comcast technician came by to our building to fix my tenant’s cable and in doing so messed up my satellite connection. I had to get someone from the independent company to come by and repair whatever was wrong and got charged $35. I called Comcast because I wanted to be reimbursed for this. I called and got in touch with a customer rep. and I explained my situation to them. The rep didn’t really seem sure of what to do but he gave me a ticket/reference # so I could call again another day to check the status of this ticket. A few days later I called and gave a customer rep my ticket number. The rep told me that the number did not exist and I had to re-explain everything to them again. I was put on hold several times for a total of 1 ½ hours! The rep told me the reason for these long holds was because she had difficultly putting in this order because I did not have a Comcast account. She told me that I should call Direct TV instead to get a reimbursement but I told her that I couldn’t do that because I get the specific channels from an independent company that works with DirectTV. I also added that I wouldn’t be here in the 1st place had the Comcast technician not mess up my satellite connection. The rep said there was nothing she could do and I asked to speak with a supervisor and she put me on hold for another 15min. A supervisor came on and I had to re-explain everything and all he said was that I could call the legal disputes department. It was really late at night so I asked for that department’s # so I could call the next morning. The supervisor said that they cannot give that number out and the only way to get a hold of that department was to call customer service and asked to be transferred to that department. Of course I’d have to re-explain everything and have them try to convince me that it wasn’t Comcast’s fault. I decided not to call because I was just too tired with this awful mess. Today, August 12, 2008, someone from Comcast called me and said that they wanted to reimburse me. They said they would credit my account and I told them that I did not have an account with them at all. I told the man, “The reason why I don’t have Comcast is because of all the issues I’ve had with them”. He assumed that I used to have Comcast and switched over to another provider and I just didn’t bother to correct him. He said that he would have their insurance company call me about a reimbursement. Like that is ever going to happen.

I've had a terrible experience with trying to get Comcast wireless internet and phone set up in my home. Two service appts (both with the tech arriving late). One service appt on the wrong day (I was at work). Numerous hour+ phone calls trying to get the system to work. Sometimes they couldn't find my account -- had to transfer me to the billing department where (surprise, surprise) they found me with no problem! Finally, in total frustration, I canceled the internet service altogether. Now I'm waiting for the bill to see if they actually take that portion off. I don't know if there's a government agency that regulates them, but I'm guessing no -- because they can charge whatever they want and treat customers any way they want to.

Comcast is an absolute rip off. I signed up for one service and got another (which was of course more expensive as comcast wouldn't have it any other way!) I went without internet service for 1 month because the tech screwed up and then they charged me 50 dollars to have someone else come "fix" the problem. It took 4 seperate appts times for a tech to finally arrive and give me service. Horrible Horrible Horrible is how I would describe this service and the customer service dept. They didn't give me a credit for the lack of service and didn't honor the package that I orginally signed up for and wanted to purchase.

I had my first terrible experience with Comcast today. After waiting a week for my appointment date (today, noon-4pm) and staying home from work, I get a call at 3:30 letting me know that they're cancelling my appointment and moving it out a week. Thanks for the timely notice, Comcast. Then when I call to find out what can be done about it, I'm on hold for 20 minutes before I get transferred to a "supervisor's" voicemail. I'd be amazed if I actually get a call back. I've always heard horror stories, but I've never experienced it until today. Guess there's really no incentive for these guys to respect their customers since they're the only show in town. I'll probably end up calling back tomorrow to cancel my order and switching to DSL instead - just on principle. If there's any of you guys in Seattle that had a similar experience, I just found out that we're not completely powerless. You can always file a complaint with the Seattle government agency that oversees these guys - maybe that's the only way to get taken seriously. Here's the phone #: Seattle Office of Cable Communications 206-684-8498 Jamie

The service that I have received from com cast is like working like with a bunch of rookie's. Internet the phone and TV.Billing, constant increases. The service techs totally messed up my alarm where I had to get the alarm company to straiten out there mess. Over 16 service visits, what a waste of my time.I was in action mode and was getting charged for regular rate, after a com cast rep. said that it would stay in vacation mode. Tonight I have been on the phone for over a hour and a half and no results. Wasted time again, I'm changing.

Denise L. Robinson 4508 South Dakota Ave., NE Washington, DC 20017 Phone: (202)526-5525/(202)486-2561 July 30, 2008 To Whom It May Concern: I want to start off by saying that I am truly disappointed in the recent service that I have received from Comcast. On July 21, 2008 I decided that I would like to save some money by bundling the phone, internet and television, I was already receiving cable from Comcast and thought I would give Comcast a try in Bundling my service and discontinue the phone and internet service I had with Verizon. So on July 21, 2008 I called and spoke with a gentleman in customer service and asked him what would be the price if I wanted to Bundle my phone, cable and internet and he said $109.00, and I went on to ask him if this would include all the channels I had at that time and he assured me that it would, we talked a little further and I said to him you know that I have 2 digital boxes with (1) being the DVR box and he said he knew exactly what I had and again I asked would that $109.00 be the bill for all that I had and he said yes, I then asked would I be getting boxes for the other 2 televisions and he said that would be an additional charge to the $109.00 a month and at that point I told him that I would not be taking anything else other than what I already had and he said OK and we set the appointment up for 7/28/08 to have someone to come in and install the telephone and internet service, I call back to cancel that day and rescheduled for July 29, 2008. The installation did take place on July 29, 2008 and at that point I thought that everything was good to go but my husband noticed that we no longer have HBO, STARZ, and Showtime channels. I call Comcast this morning (7/30/08) to voice my complaint and was connected to a gentleman by the name of Alex and when I asked for his last name he gave me his number 6081. I told Alex the problem as I stated above and he asked me what was the persons’ name that I had set the new service appointment with, I told him I did not have his name because I did not know that I would need to have his name at that time, but I told him if he went back and pulled and the service ticket that was done on the 7/21/08 he should be able to get the persons’ name who assisted me in obtaining the Bundle Package, he kept putting me on hold saying he would need to find out this persons’ name before he could do anything then he would come back on the phone and ask how many cable boxes I have and he could not see where I had ever had Showtime. HBO or STARZ and that I only had Basic Cable and I told him that was not true that ever since I switch my service over I had the Premium Channels that were listed above. I kept telling him that I needed to speak with a Supervisor in Customer Service and he stated that he would be the person that I needed to speak to, but he just did not seem knowledgeable enough to handle my situation because he did not how to go back and pull the service ticket to see who I had actually spoke with on 7/21/08. So when after 30 minutes on the phone with Alex he came back on the line and stated he was still trying to find out the gentleman’s name that I had spoke with on the phone so that this person could be reprimanded to the highest and that he would have to call me back within 2 hours and he never returned my call. So I started calling Comcast back trying to reach Alex and I never was able to reach him. I did speak to a young lady by the name of Aretha Lyons who seemed to be very knowledgeable and she pulled the service ticket and found the name of the person who assisted me on 7/21/08 and she told his name is Joseph Glover and his supervisors name is Victor Montgomery. She listen to everything that I told her and she stated that he did give me the wrong price for the Bundle Package I wanted, and I went on to explain to her that this was not an error on my part and was told that I would get this Package Deal at $109.00 and felt that I should not be penalized for this, I also explained to her that I had just dropped Verizon thinking that I would get a better deal with Comcast and then I was totally misled. She took the time and e-mailed a letter to Mr. Victor Montgomery also Mr. Joseph Glove telling them the things I had explained to her and asking that they return a call to me immediately. And up until this point I still have not received a courtesy call from anyone at Comcast. As you can see in the past you all have never had a problem with me paying my cable bill in the past so I trying to find out why am I now getting the short end of the stick. PLEASE Contact Me ASAP, because I am at my wits end and I am also on my job and I have taken up a great portion of my work day to deal with Comcast on yesterday and today. Denise Robinson Phone: (202)526-5525 Cell #: (202)486-2561 Work Contact # (202)576-9311 cc: Seven on Your Side