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Comcast and the Useless Help Button

I recently switched my cable service from WOW to Comcast, and boy was I pissed when I tried to get some help by phone. On 09/30/08 I was surprized to find that the help button on my remote did nothing. My first phone call was a useless person who kept repeating the same thing over and over, but could not answer specific questions like "Which button do you press to do that?" When I asked to speak to a supervisor or someone who knew a little more than how to read from the promptor, I was put into a holding pattern on the phone. So I recalled, this time Kelly was a little more help. She told me she didn't know how to do it, but she'd call back. Never did. How do you spell $225 a month? Oh, and I also paid $120 to get the service installed and got no manuals, and one of the remotes wasn't even set to one of the TV's. I'm pretty sure I've made a big mistake. WOW keeps calling me, so I'll probably call them back.
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2 comments
Anonymous
#85149

This is my reply to comments by csr:

the help button on a TV remote will NOT connect you to Technical support

(I know that you ***. A help button should take you to a list of common problems and solutions.)

- you would need to call or access online chat services for help DUH!

(Yeah dufus. This is what one would do if the help button proved to be of NO HELP. And please explain why the help button is there. Is it to simulate the help you'll get when you call them?)

second it is up to you to programm your remote as Comcast is not psychic and does not know what make/modle of tv you have.

(Yeah, I was doing that, (Program has one "M")programming it that is, and there was definately a gap in the logical way to program the dvr. Oh, and it's spelled m-o-d-e-l, not m-o-d-l-e)

- instructions for you to program the remote were included in your welcome kit.

(Wrong again Copernicus. I received no welcome kit. I would imagine you probably work for KomKast due to the fact that you are choosing their side. Maybe they should begin hiring people with educations who can spell and use punctuation to answer these questions (and blog comments for that matter) since there are plenty of them out of work right now.)

Anonymous
#85143

the help button on a TV remote will NOT connect you to Technical support - you would need to call or access online chat services for help DUH! second it is up to you to programm your remote as Comcast is not psychic and does not know what make/modle of tv you have - instructions for you to program the remote were included in your welcome kit.

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#133749 Review #133749 is a subjective opinion of poster.

Comcast Lies

I was excited to get a new TV and wanted to add HD channels. I did my research and had asked Comcast to bring me an HDMI box. The tech came over (which they charged me for) with a component box, which isn't a true HDMI connection. The tech flat out lied to me and told me it is the same thing. Now, if I want to swap out the box myself, I can, but have to call and see if they are available and they won't hold any for me. Also, they want to charge me a second time if I want them to come out and change it.
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2 comments
Anonymous
#143865

We all know that comcast tell us, rent a movie and control it for 48 hours.

Well, That is a big fat lie!!!!! Comcast doesn't tell you only select movies!!I ordered a new movie and I wasn't able to watch it after 24 hours.

Customer service told me oh, well pay again. That is how they vaule customers!!

Anonymous
#52492

doesn't surprise me. I wa a comcast customer with both TV and Internet.

Whe I cancelled my TV they tried to increase my internet from 39 a month to 54 a month. I went elswhere.

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#133705 Review #133705 is a subjective opinion of poster.

COMCAST DIGITAL TV IS HORRID AND THEIR DOWNLOAD CAP SUCKS!

I dumped Comcast today for Cable TV. Now I am using Direct TV which is FAR better and I HIGHLY recommend it. Comcast Digital TV was terrible the sound was garbled due to lousy implementation and bad technology Now ALL my channels are digital quality and NO garbled audio. I get MORE channels at a better price. Currently I am using Comcast for two residential cable modem internet accounts and Comcast BETTER not screw with my VOIP phones that my girlfriend Mary NEEDS to use for her work which is counseling breast cancer survivors. In that case we will just get a business cable modem account from Comcast if necessary and then that will do for it. However dumping Comcast for Cable TV is our means of punishing Comcast for two things which are lousy cable iTV service AND the download Cap on cable modem. So THERE Comcast. REALIZE THIS. I am not going to stand for substandard or pernicious services from ANYone ANYmore. I regret I didn't go over to Direct TV a LONG way back, but I have now and am SO glad and HIGHLY recommend that everyone with the Direct TV option USE IT.
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#133556 Review #133556 is a subjective opinion of poster.
Loss
$50

Comcast's Aweful Rescheduling Job

I was about to move in a new apartment and subscribe to Comcast's bundle service. About five days before I moved in, I was told that my apartment number was changed. Fine. Then I called Comcast about the change. The lady told me the install date would be delayed for about 2 weeks because she would have to re-key in my order, and that order would be seen as a new one. I complained and argued that it was only apartment number change, but I couldn't change a thing with her. Then I tried a live representative a few hours later. She did not help at all and gave me the same answer -- no. What was even more rediculous was that the install date (under the same order number) I had been told on the phone was put off for one more day. This was very frustrated. So, I made another on-line order and found the install date for my "new" order could be scheduled for a date that was way earlier than what I was told both by phone and on line. Luckily, a very nice representative got my complaint and tried very hard to solve my problem, after I chatted with her on line for about almost 20 minutes. Or, I would have been unable to use internet, watch TV and make phone calls in my own apartment for the first 15 days in town. Comcast, your computer/order system needs a big revision and improvement......
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#133302 Review #133302 is a subjective opinion of poster.

Comcast is pathetic...truly pathetic

I signed up for cable, internet, and home phone with Comcast a year ago. There hasn't been even a single month during which all three services worked. I've called the company at least 20 times and had at least 8 technicians/supervisors out. Things are still not fixed. Their telemarketing group, however, seems to be world class: they call at least once a month trying to sell me additional services, despite the fact that I can't get COMCAST to actually provide the services for which I am already paying. A COMPANY SIMPLY CAN'T BE THIS INEPT BY ACCIDENT. STEER CLEAR OF COMCAST!!!!
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#133208 Review #133208 is a subjective opinion of poster.

Comcast doesn't listen to customers

When you call customer service, all they want to do is trouble shoot over the phone. We had 3 cable DVR boxes , phone service, and internet installed in May. The On Demand hasn't worked on 2 of the sets since it was installed. We have called several times, and all they want to do is trouble shoot. We have done the trouble shooting several times, and have had enough. Since they don't seem to care about us, we will be forced to cancel the service. The last time we called they told us that they were having trouble with On Demand in the area, and to call back in a few days (even though it works on 1 of our sets.
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Review
#132857 Review #132857 is a subjective opinion of poster.

COMCAST IS THE WORST CUSTOMER SERVICE EVER

Worst Customer Service Ever. I had problem wit my cable 3 days after the installation, and I called them, they told me to reset the cable box and do other things but nothing helped and they told me that they will send a customer service technician to come and fix the problem. They did, and all was fine until my bill arrived and I saw a 24.95 charge on my bill for that customer technician to come and fix my cable. I called billing support and talked to the rep and then the supervisor alex, employee number MAGU1106. WORST customer service ever. STAY AWAY FROM COMCAST IF YOU CAN.
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Review
#132854 Review #132854 is a subjective opinion of poster.
Loss
$24

Comcast Bundled rate complaint

Does anyone know how I can possibly stick it to Comcast (since they are already sticking it to me)? I switched to them in February from a satellite company because they promised me a bundled rate of $60 for 12 months. Now I am being charged $100 a month. I got 1 extra service (HBO) and I have 3 boxes, of which I pay $7 extra a month for (all of which I got when I signed up for the service and I was paying the $64,79 as promised). I got rid of the HBO because that was $16 more a month. I still have the $4 starz package. The person on the other end told me that the rate for the internet that I was getting was only for 6 months. Yes, that was supposed to be a part of my 12 month bundled service. I tried to get rid of STARZ just now and they said they would have to charge me $5 just to delete it. ARE YOU *** SERIOUS?!?!?! So when I got that news I told the girl I wanted to speak to a supervisor. She said there were none currently available. I told her I would wait. So I waited. And waited. And waited. I waited for over an hour (my phone has a minute timer on it) and still no supervisor. I finally hung up. I am disgusted that I am a PAYING (never been late) customer. Help? Does anyone know what I can do to maybe get my rates back down??? I only have the digital cable and the internet. Is there anything I can say to them to maybe get them to want to keep me and give me a better rate???? I already told the *** on the other end that I was offered a better deal with dish network and she IGNORED it. that’s when I said that I wanted a supervisor. And that’s when I proceeded to be on hold for an hour and 12 minutes. HELP?!??!?!???!???! WHAT ARE THE MAGIC WORDS?!?!??!
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Review
#132818 Review #132818 is a subjective opinion of poster.

Comcast admitted to blocking router&second computer!!

in 2 weeks we've been shut off 5 timesonce they told me after doing a direct debit I hadn't paid my bill,then they told me'trouble in area' now our wireless router doesn't work &only 1 of our computers will hook up to our comcast internet,i've called several times to be told everything should be working fine,must be router or computer..On august 23rd we FINALLY got an honest crook that works for comcast that told me they do not support wireless routers,and they have blocked my second ip:address,need another outlet..directtv&a.t.t are coming out tuesday...goodbye forever u monopoly called comcast!!!!
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Review
#132610 Review #132610 is a subjective opinion of poster.

Overcharged by Comcast

I'm sitting here, again, waiting for Comcast customer service to pick up the phone. It's been 25 minutes without anyone answering my call. I have been overcharged by Comcast, but if I don't pay the bill, they will disconnect me. I have spoken w/ several individuals that cannot tell me what the charges are for. I have paid $487.01 since May 15 for the comcast triple play. So instead of straightening up my bill, they just send disconnect notices and cancels the on demand service. Then when you call, you have to wait at least 25 minutes. I finally paid the entire bill before they messed up my credit, and guess what, I still cannot use my on demand service. So I wait, and wait. I'm pissed! Direct TV, here I come. P.S. I'm still on hold!
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2 comments
Anonymous
#30493

I also love getting sexual favors from Comcast.

Anonymous
#30477

Sitting on hold now. $175 in transfer charges for moving into my new apartment.

I was told there would be no charges.

So f'in ridiculous. Comcast is fantastic.

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#132546 Review #132546 is a subjective opinion of poster.