Comcast Reviews and Complaints
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Comcast in Chesterfield, Missouri - Over 2 weeks and cannot receive calls
Signed up on prepaid calling over 2 weeks ago, and I still cannot receive calls from the jail facility where my son is at. Called again on 9/22 and again on 9/25, just to be told again that the phone block should be clear within 2-24 hours. I still am worried that it still won't work by tomorrow. The facility I'm trying to get calls from is the Harris County Jail on San Jacinto Road. My phone company is with ComCast. I have explained all this more than once with the pay in advance company.
recently my husband signed a bundle agreement with comcast for our home. after becoming effective, caller id shows with my first name and his last name. this person does not exist. and the contract was signed by my husband, not by me. my husband called comcast and was...
Comcast Eternal hold/unreliable cable tv service
I live in northwestern New Jersey in Oxford and last night my cable(tv)went out partially, though not the internet. I called and got a quick response over the phone but my service wasn't restored for hours, permanently anyway. It would keep going in and out while interupting the programs I was watching. Tonite, it went out again twice. I called 4 times to report this and was on hold for a staggeringly unbelievable 35 minutes 2 of those times and NOBODY answered my calls. I hung up in frustration each time waiting for a "customer service rep". Never got ahold of anyone. In my opinion Comcast ***. This isn't the first time I've had problems with my service and this is completely unacceptable. Luckily, we have the option in my area of Verizon services and I will be looking into Verizon internet and tv service because of this. Shame on Comcast!!!!!!
Comcast-the worst customer service ever!
I've had it with comcast!! Here is the letter that I just sent to the CEO. Mr. Roberts, My name is **** Smith and I've been a customer of Comcast for the past several months. I have to say it's been a very disappointing several months. The incompetence that I have experienced with your company is truly astounding. Let me start with the original request for cable. I called several weeks before my move to set up an appointment to have my cable installed. I took a day off of work to be there only for the tech to not show up. I called the office and I was told by the customer service rep. that somehow it must have gotten "screwed up" in their system. Fine. I made another appointment. On the day of the install your tech showed up, tried to install the box only for it to not work. He went down to the truck to get another box, which also didn't work. By the 3rd box he finally got it working. Two days later the box stopped working and I had no cable. I called AGAIN about the problem and I demanded that someone come out the same or next day to fix it. After being told I would have to wait 2 weeks, I exploded. I protested enough to get the rep. to make me an "emergency" appointment the next morning. I took the morning off of work and again, the tech didn't show. I was understandably furious. The problem was finally fixed several days later. The most recent disaster I've had with your company was when I called to have wireless internet installed in my home because I was starting an online course the following week and I needed internet access. I was told by the rep. that this was something I could do myself and they would send out a "starter kit" for me to do that. A week went by, no kit. I called and the rep told me that it was sent out several days ago and I should have it "any day now". Another 5 days passed and still, no package. I called AGAIN. This time I was told by the rep that answered that they had no record of me ever calling and requesting this service and no package was ever sent out. UNBELIEVABLE! Then he told me as long as I have the modem from the phone line that I should be able to do it over the phone with the tech. I was transferred to the tech. He started to explain to plug in an ethernet cable to my computer and the modem, and I stopped him and told him I knew I could do that, but the whole point was I wanted WIRELESS access. Now he tells me that someone would have to come out, and its going to be a 2 hour job, and there is an additional fee...etc. I told the tech that it takes 5 minutes to install a linksys wireless adapter and I would just do it myself. I asked him if I were to do that would I get internet access, he didn't know. I've only been a customer since July 1st and already I've had all these problems. If I had any other choice for service I would have dropped you within the first week! Unfortunately in Belmont, MA you guys are a monopoly and there is nothing else to choose from besides satellite which I don't want. I don't have to tell you how shameful and completely incompetent your staff is, I'm sure you are well aware and just don't care because you still get you're fat paycheck. I have met with false information and attitude every time I have called there with a problem, only to be promised things that never happen, and no one knows what happened before...bla, bla, bla. This is the worst customer service that I've ever gotten from anywhere! I've had more luck with the RMV than with you!! I've discussed this with many other Comcast customers who all have had similar experiences with your company. When are you going to get on the ball and start taking care of these mess ups? It's extremely frustrating, and a waste of time to ever ask for anything through Comcast, horrible. There are more blogs on the internet about problems with your company than I can even count. What does that tell you??? It tells you that your customers are fed up and disgusted with the lack of competent service that they have had to deal with!! Through this whole ordeal I have never once been offered a discount or credit for any of these mess ups, I've always had to make a big stink before I've even gotten a meager "discount" on services. I've missed several days of work, been inconvenienced many times and all I get from your reps is "I don't know" and "not my fault." Than who's fault is it? I strongly suggest you do something about these issues because I can tell you that many of your customers... the ones that fund your paycheck....are very angry and dissatisfied with Comcast. All you have to do is go to google and type in Comcast complaints and you will find hundreds if not thousands of unhappy customers. Its a disgrace.
Comcast gave same email as another customer
Not only did Comcast make me wait several different times for them to not show up, they also let me sign up for an email address that someone else already had. When I would try to log in to a website if the other person already had an account there I would be able to log in to there profile. One time I couldn't remember my password so I clicked on the icon where they would send it to my email and they sent me a generic password to log on. I ended up logging into the other persons account and was able to see all their information. Including name, address, phone number, and credit card info. I used to always get the other person's private emails from friends and companies. I was then startting to wonder what emails of mine she was getting. I called and complained to Comcast, all they did was tell me they would look into it. Which they never did. I am tired of calling them because of constant mess ups on my statements, bad connection with my cable, or internet running slowly or not running at all.
I am extremely upset! I just moved into my new place bought all new furniture appliances 3,50in plasma t.v's !, i ordered comcast they came to install cable phone internet one of the boxs taht i know of because i havent checked the other two was/ is infested with...
Comcast cannot even access their own records
comcast came out to hook up new service and did the installation wrong. i had a different technician come out to correct the installation, who decided that the original work was a failed installation and wrote on the work order that there was no charge. then i got a bill for the second installer. i called comcast with my copy of the second work order in hand, on which the technician had written "failed install, no charge". Comcast told me that they had no way to access their own originals and that the only way they could correct my bill was for me to fax my copy of the original to them; it would not work if i copied my copy of the original and mailed it to them with the bill. furthermore, their local office is only open during hours at which i am at work already. i refused to use my time to fax something to them that they should already have. the result of this will be that have no cable service unless i go thru satellite. at this point that is just fine with me. this is disgusting incompetence on par with recent work (or lack of it) done by our congress.
COMCAST Customer Service
As a result of the extremely poor service that I have received this past weekend from COMCAST, I have decided to switch my bundle of services for cable, high-speed Internet and telephone to Verizon. This past Saturday, 20 September 2008, my telephone service was interrupted due to an issue within the COMCAST infrastructure. This unfortunately is the third bad experience that I’ve had with regard to my telephone service within the first year. This morning, 21 September 2008, I again had no telephone service, High Speed Internet or digital cable service. I called customer service before 9 AM and was told by Eric x7955 that it was too late to dispatch a service technician. In my opinion, this appears to be a reoccurrence of the prior day’s issue and should have been treated as a priority. I was offered by Eric inconvenient times for service during the week so I requested to speak with a supervisor. I was informed by Eric that Joe (x7248), the supervisor, was unable to help me. When I again requested to speak with a supervisor, I was told there was nothing that could be done. Bottom line is that as a customer, I was prohibited from elevating my concerns. I requested that Eric provide Joe my telephone number. I have not heard back from either Joe or Eric. I have never been treated so poorly and with such little respect as I have this past weekend. Their customer service is non-responsive and irresponsible. COMCAST as a company has failed me and they have driven away a very long term customer.
My Comcast services have been down for more than one week. I have been without telephone and Internet services for 5 days even after the power was restored due to IKE. I haven’t seen any Comcast vehicles driving around to restore services. It is ridiculous that...
Comcast in Colorado Springs, Colorado - Slow as a turtle
i donot know what your services has done to my computer but with comcast it has slowed down so much that my computer is as slow as the turtle on your ad,every time your repair tech have worked on my computer it get slower and slower,i am really disturbed over this action ,i am thinking about un hooking comcast if no improvement is made.for the price you have charged each month i really feel that a great injustices that i am not getting what i am paying for,i really feel that i am being over charged for my cable and also for my internet services,the cable is so redicules that i am subjected to the same movies day after day and year after year.
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