Comcast Reviews and Complaints

Denise L. Robinson 4508 South Dakota Ave., NE Washington, DC 20017 Phone: (202)526-5525/(202)486-2561 July 30, 2008 To Whom It May Concern: I want to start off by saying that I am truly disappointed in the recent service that I have received from Comcast. On July 21, 2008 I decided that I would like to save some money by bundling the phone, internet and television, I was already receiving cable from Comcast and thought I would give Comcast a try in Bundling my service and discontinue the phone and internet service I had with Verizon. So on July 21, 2008 I called and spoke with a gentleman in customer service and asked him what would be the price if I wanted to Bundle my phone, cable and internet and he said $109.00, and I went on to ask him if this would include all the channels I had at that time and he assured me that it would, we talked a little further and I said to him you know that I have 2 digital boxes with (1) being the DVR box and he said he knew exactly what I had and again I asked would that $109.00 be the bill for all that I had and he said yes, I then asked would I be getting boxes for the other 2 televisions and he said that would be an additional charge to the $109.00 a month and at that point I told him that I would not be taking anything else other than what I already had and he said OK and we set the appointment up for 7/28/08 to have someone to come in and install the telephone and internet service, I call back to cancel that day and rescheduled for July 29, 2008. The installation did take place on July 29, 2008 and at that point I thought that everything was good to go but my husband noticed that we no longer have HBO, STARZ, and Showtime channels. I call Comcast this morning (7/30/08) to voice my complaint and was connected to a gentleman by the name of Alex and when I asked for his last name he gave me his number 6081. I told Alex the problem as I stated above and he asked me what was the persons’ name that I had set the new service appointment with, I told him I did not have his name because I did not know that I would need to have his name at that time, but I told him if he went back and pulled and the service ticket that was done on the 7/21/08 he should be able to get the persons’ name who assisted me in obtaining the Bundle Package, he kept putting me on hold saying he would need to find out this persons’ name before he could do anything then he would come back on the phone and ask how many cable boxes I have and he could not see where I had ever had Showtime. HBO or STARZ and that I only had Basic Cable and I told him that was not true that ever since I switch my service over I had the Premium Channels that were listed above. I kept telling him that I needed to speak with a Supervisor in Customer Service and he stated that he would be the person that I needed to speak to, but he just did not seem knowledgeable enough to handle my situation because he did not how to go back and pull the service ticket to see who I had actually spoke with on 7/21/08. So when after 30 minutes on the phone with Alex he came back on the line and stated he was still trying to find out the gentleman’s name that I had spoke with on the phone so that this person could be reprimanded to the highest and that he would have to call me back within 2 hours and he never returned my call. So I started calling Comcast back trying to reach Alex and I never was able to reach him. I did speak to a young lady by the name of Aretha Lyons who seemed to be very knowledgeable and she pulled the service ticket and found the name of the person who assisted me on 7/21/08 and she told his name is Joseph Glover and his supervisors name is Victor Montgomery. She listen to everything that I told her and she stated that he did give me the wrong price for the Bundle Package I wanted, and I went on to explain to her that this was not an error on my part and was told that I would get this Package Deal at $109.00 and felt that I should not be penalized for this, I also explained to her that I had just dropped Verizon thinking that I would get a better deal with Comcast and then I was totally misled. She took the time and e-mailed a letter to Mr. Victor Montgomery also Mr. Joseph Glove telling them the things I had explained to her and asking that they return a call to me immediately. And up until this point I still have not received a courtesy call from anyone at Comcast. As you can see in the past you all have never had a problem with me paying my cable bill in the past so I trying to find out why am I now getting the short end of the stick. PLEASE Contact Me ASAP, because I am at my wits end and I am also on my job and I have taken up a great portion of my work day to deal with Comcast on yesterday and today. Denise Robinson Phone: (202)526-5525 Cell #: (202)486-2561 Work Contact # (202)576-9311 cc: Seven on Your Side