Unclaimed
Comcast
Reviews and Complaints
3.9M
CLAIMED LOSSES
6.2K
TOTAL REVIEWS
780K
PAGE VIEWS
28
ISSUES RESOLVED
Comcast Reviews
New Reviewer
Comcast has limited my telephone and internet services to 2 hours or less peer day for almost 3 week
Since 4/7 when they were supposed to reduce my tv channels, Comcast has limited my phone and internet services to 2 hours or less a day. After 2 weeks of complaining they threatened to dig up my yard and driveway. Their technicians do not arrive during the time period allocated and attempt to not come by either calling the non working number or by calling and hanging up after 1 or 2 rings. When they do come they do not fix the problem. I still have all the tv channels but am without telephone or internet. When I attempted to get service from another provider they would not release my telephone number for another 2 weeks. I am a 69 year old widow living alone, they seem to think telephone service is not a necessity for me. I am definitely pissed.
1 comment
ID
Location
Lanham, Maryland
Service
Comcast Internet Service
Loss
$130
Comcast Does Not Care About Customers
I have been experiencing bad reception with Comcast. There is an issue with ALL the wiring in my Condo's complex. I have complained several times and have three different Technicians come out. None of them could resolve the problem. I was told by another tenant that is involved with the Board that Comcast has agreed to rewire units on a complaint basis. Once the owner complains they will get rewired. I have yet to see that happen and I have been paying full price for a service not provided. My telelvision will become pixelated and knock out the volume and eventually the whole station. I cannot watch back shows I have recorded on my DVR due to the same problem. I also get a big black screen in the middle of my tv where weird characters appears. One Technician had told me it was the TV's closed caption. Um,...I don't think people on tv speak in numbers,percent signs, and individual letters. The last Technician had the nerve to tell me not to make another service call because I would be wasting my time and Comcasts time. The Nerve! I have had it with this company and I urge other cable companies to bring better value to their customers. They need to bring more service providers to the consumers so they are not stuck with a company that does not care about them and just takes their money. I will make sure that my dissatisfaction with Comcast gets spread like wildfire.
3 comments
ID
Location
Washington, District Of Columbia
Service
Comcast Tv Service
New Reviewer
Comast charges unfair for digital boxes
Comcast charges from when you receive the digital adapters(& this is NEVER disclosed), and not when they are activated, even tho you must call or go online to activate. They SAY that they have no way of knowing when you activate, which is simply a crock, or why would you have to call,etc.??? Comcast charges delivery service for digital adapters unless you call to have them removed even tho the person who called to asked if we wanted them said that there would be no delivery charges. My particulular distain for billing department robot M who then can't believe it when you get angry and raise your voice.
2 comments
ID
Location
Baltimore, Maryland
New Reviewer
Comcast is a lier
When you call for installation they tell you that you won't pay for that. They tell you that there is no charges. Next month you receive a $149 bill for that *** installation. When you call back to claim. There is nothing to do. You need to pay or pay. They cannot give you a credit because its employee say lies and lies. they are liying to the consumers and customers. I will send as much letters as possible to governmental entities to claim these facts. people aware; COMCAST IS THE WORST COMPANY IN THIS BEAUTIFUL COUNTRY. DO NOT GET COMCAST
3 comments
ID
Location
Severna Park, Maryland
Service
Comcast Installation
New Reviewer
Land line Disconnected for no reason
I still do not have phone service after 36 hours of trying their customer-technical assistance service even though Comcast disconnected my service (not physical disconnection) because I requested a transfer of service to a different location. I have talked top Candice, somewhere In India, or china, Sugar in whatever universe, Miguel in Guadalajara, Clarissa in Asia, or perhaps the South Pole. No results. Finally I got Tony in Sacramento!! No results. This started when I requested that my phone service be transfer to a different location on the 30th of April. No problem they said. I also said that I will continue on my current place till that date. Knowing these people, I told them that I will be using the service at the present location and nothing needed to be done till the 30th. I asked them to repeat back my instruction, and after some corrections (hilarious if it was not so annoying) I got them to repeat back exactly what I was requesting. Good. So, I hanged up the phone. Then I tried to call my wife to tell her that all was in order and the service will be transferred on the appropriate date. No service!! Since then, I have talked on my cell phone to at least 7 different cr with no results. I am sitting here after talking to some supervisors, or someone pretending to be one, and still no service. Comcast is really inept, or indifferent to its customers.
ID
Location
Sunnyvale, California
New Reviewer
Comcast *** wrapped in Apple Butter
Tried to use Outlook Express on comcast failed with lengthy error codes msg. Went to try and fix it, ran into pages and pages of people who can't use Outlook express. Comcast has been told about this issue by 95% of the residents here in the sunny old south repeatedly. So whats really up? Are Northerners still punishing the south for Civil War, will reconstruction ever be finished. Why is it that all the low down go for nothing companies and dead beat business are in TN,KY,NC,Va. This is the most illiterate, backward, bunch of hide behind the G--d--m bushes billies know to modern mankind. Comcast you lying, thieving bunch of *** heads, get off your *** and fix the problem. Leave the secretaries alone for a couple of hours leave the bank deposits be and read a book called "ETHICS". Does Comcast own the chicken *** group that sells software to fix the problem really cheap?
ID
Location
Nashville, Tennessee
New Reviewer
Comcast Fails Again
Comcast screws up AGAIN! After messing up totally over several weeks around Chrstmas, trying to convert to digital, they had to replace my incoming line. Then they couldn't get the package selection correct. Its cold here, so they couldn't bury the external line. Well, the other day it was cut and when I called to get it fixed, I was told it would take 2 weeks! Well, duh! They put me down for burying it! No cable for 2 weeks because some *** set up a "bury/drop" appointment instead of repair! They are IDIOTS over there..Dish or UVerse or anything else, here I come!
1 comment
ID
Location
Elmhurst, Illinois
New Reviewer
After paying my bill, my cable was shut off
I paid my cable bill on 04/01/2010 just prior to travel for a week. When I returned on 04/11/2010, my cable was still off. I called Comcast and was told that they had permanently disconnected my cable on 04/02/2010 even though the check was in the system. They did not cash/process the check until 04/05/2010. Even after the payment was processed no attempt was made by Comcast to reconnect the service. I phoned their CSR department and was told that the account was active and I "should have everything working", to which I replied that I did not. After several phone calls as well as their insipid "on-line chat help" there has been no resolution to the problem. What I was told was to basically take a day off from work so I could go to the local office and try to straighten this out there. When asked about a credit for the 2 weeks of no service, I got no response, only that my new bill was in and needed t be paid before the end of the month. Unbelievable how they can be so callous and get away with it.
1 comment
ID
Location
Washington, District Of Columbia
Product
Comcast Account
Loss
$200
New Reviewer
Comcast Slow at Closing Account and Handling Lost Equipment
If you owe Comcast money, they are on you right away, but if they owe you money, they will take a long time, and require a lot of prodding to correct the issue. We had a fire in our house and moved to a different place across town while our house was being repaired. We had Comcast triple play and wanted it hooked up in our temporary location. Comcast disconnected us from our old house and reconnected us to the new temporary house very quickly. I was asked to bring the original cable equipment to the temporary house for pickup by the technician who installed triple play in the new house. He gave me a receipt showing the returned equipment. Three weeks later I get a bill for the old equipment ($480.00) as if the equipment had never been returned. I visited a Comcast service office and they made a copy of the receipt with the equipment serial numbers, made a report, and apologized for the mixup which should be cleared up in 10 days. I can monitor the account by phone and nothing is resolved after 10 days so I return to the office. They see that nothing has been resolved with the account so they do the same thing over again and apologize again. They also tell me that the customer phone rep should not have had me take the equipment to the new home since it is in a different service area. A week later, I get a post card saying my claim of returning the equipment has been accepted and any change to the account will be reflected 30 days from the date of resolution which was Feb 4. I am due for a refund. I waited 40 days, and get the same bill for the equipment as if nothing has happened. I called a service rep and they have a record of everything that has happened, they indicate that the account was never updated and apologize for this and say they will have to fix it. The account is finally updated 2 to 3 weeks later and a refund is applied to my new account. It took about 60 days to resolve this issue which should have been resolved within a week after my first visit to the customer service office and 90 days from the initiation of the new account. This should have never have happened in the first place but from reading other complaints, it happens quite often and takes longer to resolve if ever. When it comes to billing matters, Comcast is awful if they owe you money. I have had time and a stable living situation so I could easily pursue this matter, but if someone moves out of state or goes into the military, it would be much harder to resolve a billing issue. I am neutral right now because the issue is resolved but I was "pissed" until it was resolved. To people trying to resolve billing matters, Comcast is like there is a computer preventing changes from being made and its like you hit a brick wall trying to resolve things. What should take week to resolve (partial steps should take a day) takes months and only with prodding.
ID
Location
Auburn Hills, Michigan
Product
Comcast Account
Comcast poor customer service
I have had Com cast since March 09. In June of 09 I moved and it has been a problem ever since. When I moved apartments they did not schedule my cable transfer correctly so I was without service for several days. Instead of taking responsibility of the mistake they never apologized. It took many phone calls (7) in order to get it resolved. The calling was done on my part. I made the horrible mistake of moving again and Com cast instead of disconnecting my cable at my old address (which by the way had no power!! therefore you could not use a TV, etc) they continued to bill me not only for my old address using my new address to send the bill but billed me for my new address too! I have been working to get this resolved since December 2009. We are not in April and up until 03/26/2010 did they claim to have it resolved only to find out they did not. No one has yet to apologize or explain why or how things happened. I have gone through 7 hours of phone calls...endless "customer service reps"...that term escapes me!!!...and still had to pay what was on my bill! They never refunded my account for the double billing or the late charges that were accessed because of their mistake! I have now resulted in emailing them several times a day. When that will not work I am going to start writing letters to not only Com cast but my congress man and state rep. Companies such as this cannot continue to rip customers off! Just because they are a large company does not mean they can treat customers any way they want to!!! Someone must be held accountable...If you climb the executive tree high enough it always lead to one man/woman. Everyone in business has to have a person at the top. I will eventually find that person if it takes till next year. This problem is not going away.
ID
Location
Rincon, Georgia
Service
Comcast Service Transfer
New Reviewer
Comcast Cable bills
Fool me once shame on me fool me twice SHAME on you.I pay my Comcast bill by credit card so I rarely review my bill for T.V. & high speed internet. I came across a charge for modem rental. I've had my own for years. Best I could find I've been paying this charge for seven months. My first call to "customer service" I was told they could only go back 2 months. My second call they went back 7 month but would have to have a tech verify I had my own modem. The tech did but I couldn't get my refund on my third call I hit a stone wall. My letter to corporate president did eventually get my full refund. So now I check my bills found that for the past five months (OK I'm not very good at bill checking)I've been charge for cable TV box's that I don't have SHAME ON THEM!! My first call has produced my refund. Please check your COMCAST bill!
4 comments
ID
Location
Reston, Virginia
Service
Comcast Internet Service
New Reviewer
Comcast doesn't honor signed contracts.
We are a registered charity in eastern TN. We have a signed contract with Comcast Business Services to provide cable & internet service our site in Greeneville, TN. Comcast came out, surveyed the location, and told us it would be no problem to provide service. Their sales team gave us a contract, which we signed, and it went into their system. Internet service is critical to our operations. When we asked to start the install, Comcast refused, stating that it was now "not approved." Repeated calls and emails to the sales team and regional construction manager go unanswered. Calls to Comcast Sales simply result in no action. There is something to be said for a company that refuses to honor a signed contract.
ID
Location
Camden, New Jersey
Service
Comcast Internet Service
New Reviewer
Norton Antivirus
After installing Norton Antivirus, new program for Comcast. Someone suggested to delete Java or dump Java temp files. Thank you for the response and help. But I don't have Java on that laptop. Java was removed a year or so ago. I don't find it on the computer. Any other ideas? Turbo tax has doubled in size in the last 3 threes. I just loaded Turbo tax and a few weeks later loaded Norton. They were the only changes to this laptop. I don't know where the problem is. Help would be nice. I will call Norton to see if they have any suggestions. Thanks
6 comments
ID
Location
Waterford Township, Michigan
Loss
$200
New Reviewer
Comcast
3.26.10 Hello, My account # 8495 7* 261 *316862 On March 3 of 2010 I made an actual switch from AT&T to Comcast Business. As I waited for application to be "approved " from February 1 of 2010 till March 3rd. I been told that this is a time required by FCC to transfer my account from AT&T and my "800" number as well. I had mine "800" number working for 10 days, and then… it's stop on March 12. According to Comcast employees, I never filled up an application. In mean time I have all the copies of such application and I have a transmittal records of such application been faxed to your representative. Now, TWO weeks past and "800" number still floats somewhere. In mean time customers who, are visiting mine website can not call me and feel very unsecured place the order on website with on line store, that have disconnected "800" number. Your customer reps do not call back. I will take this issue as far as you let me to take it. It is hard to believe that in my area only one cable network provider who is not capable to make a simple application. Where is your customer service??? Alex Lvovsky www.thetennisdepot.com 954 925 **** 03.31.2010 Still no results. Oh! Actually, one Comcast employees told me that I SHOULD go back to AT&T to get my "800" number back and then transfer back to Comcast. Comcast is no longer able to retract that number. My questions are still same. How did it WORK for 10(!) days? I think this issue gets more interested on daily bases. I will forward this Email to AT&T, TV station and local State senator. Let them know how Comcast interpreted word "service".
1 comment
ID
Location
Fort Lauderdale, Florida
New Reviewer
Problem turnaround time
My internet has been down for 2 days now. After calling Comcast and going though all the trouble shooting steps they can over the phone. They said that there is nothing more we can do and that they need to send someone out to see whats wrong. 15 days they said. Thats right they will have a tech at my house in more then two weeks. Are they out of their *** mind? No I don't want credit for the two weeks of down time. Good bye Comcast, I'll go with any other company even if it costs me more and might be slower.
ID
Location
Lansing, Michigan
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Comcast
:? i don't understand why comcast would do that.
i have been on comcast for almost a year and haven't any problems yet.
try sattelite instead of cable, maybe that'll help. my grandma has been on dish network for years, her only complaint is when its snowing outside she loses reception.