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Comcast

poor non existant customer service,inept customer service reps giving non existant response information.supervisors non availability and length of time waiting for repair. they have the service to cut off for non payment but have no service for paying customer request after storm around fathers day for drop phone line repair that is about 2 feet off ground.their system is designed not to respond to custmer call for complaint..........they offer a product that seems of value but you have to consider its value if it is void of customer service,I HOPE THIS ILLUSTRATES COMCST COMCASTIC REALITY.
#125131
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i moved and comcast sent a man here to set it up they swithced it to 33.00 basic cable without my permission now i have no cable channels my pc is all screwed up i cant get my wireless going and i have phone service with them they told me 5 times my number will not...
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Anonymous
Mr Unhappy

Two times in a row comcast has manage to bring my box down and schedule me an appt. I came back from vacation turn my cable on it work for two hours and my cable was suspende...

Anonymous
Anthony Stern

Comcast came to set up th service and wanted to make *** in th exterior wall of the house to pass a cable through. I refused as this would affect the integrity of the exterior...

#124953

Comcast is a MONOPOLY! They do not care about us.

Comcast customer service people are rude and they do not know anything. They have no clue, 5 different people and 5 different anwsers. Since the purchase of Adelphia which who we had no problems with, we have had more problems with service, accounting, and customer care then ever. If we had a choice then I would choose it but since we do not face South East for Direct TV, we are screwed. Comcast has been stealing money from us and I can not get a supervisor to call me even though they say one will call. Please help me and come up with a solution.
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Comcast/Suscom - Overpriced internet, with restrictions!

Recently my old provider suscom, has been bought out and or merged with comcast. Either way I have had COUNTLESS issues with their service. Here is a list for avoiding this company: a) Packet drops and inconsistency. While attempting game play constantly I have issues with information not going in/out as fast as it should be. Which creates choke and packetloss. Our package supports 300 KB/s down and 30 KB/s up; the game only approx 1/3 of this. b) Poor customer service. I have made countless calls to get a single problem fixed; random net drops, never was the issue resolved until it had just randomly gone away. My guess is they were aware of this issue and were dealing with it quietly. I can live with that, but not when it takes 2 months+. c) Restrictions! I was recently asked to write a program for someone involving socks4/5 proxy support. When the socks4 support was not working properly I of course assumed the problem was on my end. After investigation and having others test the software I came to the realization it was my provider. I tried through my provider on several different computers and operating systems just to be thorough. Another case is a news post a few months back about how they have the right to restrict our upload capabilities'because they are over selling bandwidth'. While restrictions are not immediate it basically means if you are uploading excessively you will get capped! So much for you get what you pay for? d) Since we are on the topic of price, we are paying 49/mo for the package I described above. The package which often does not meet terms, with many faulty conditions. For those that are unaware 49/mo for a 3mb-down(300 KB/s) package is EXTREMELY overpriced. Sadly castcom is the only provider in this area, and they know it.
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My girlfriend, Judith Lamb, has been refused contact with customer service supervisors. Her service was disconnected accidentally by a COMCAST service person. She called and a representative restarted her service, however, her high speed internet was not connected as...
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Anonymous
Wally24

It is crazy to think everyone has 5 hours during a work day to sit around and wait for a Tech. to show up. On the other hand, if you work with the customer support center, the...

Anonymous
Anon.

Comcast did not force her to take time off of work. That being the case, she voluntary took time off work to be there, so she cannot do anything for lost wages. She can, howev...

Comcast, worst consumer compny ever

I called Comcast to find out about getting a HD cable box and turning in my digital box. They asked my telephone number. They said take the box to my local service center. I took vacation time off from work went home and disconnected the box. When I walked into the center, the counter person laughed out loud. Oh we don't have any HD boxes we are out. But you can get a recorder box for an additional $6 per Mo. Another Comcast bait and switch I can't wait for FIOS so I can cancel these sleezy jerks.
#124289
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Comcast was supposed to get my internet started, only the technician left a wire running down my lawn, across my driveway, and then across the driveways of my 3 neighbors, and finally ending at a box at the end of our row of townhomes. Not only that, but the internet...
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Anonymous
Wally24

They just did the same thing to me. I saw something running from the side of the house, through the yard and up to the junction box out by my drive-way. It was about 50 feet o...

#124285
I’m only writing this to the consumer because ultimately you have the power. That power has everything to do with the choices you make for yourself. I am writing specifically about Comcast because I am a former customer of theirs and have had similar complaints...
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Anonymous
stevendill2001

Let me say this, my problem hasn\'t been taken care of so the person who is using my name saying the problem was fixed is not me. I guess some of the employees\' have nothing...

Amery, Wisconsin
#124082
I have never been able to get Comcast to fix problems with my cable TV and internet. They have missed several service calls and when they do come out they don't fix the problems. Comcast customer service is a joke. You go through a telephone maze and then they ask...
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Anonymous
helene

Ceo of comcast 215-286-8960 215 665 1700 215 640 8960

#123943

Comcast in Blakely, Georgia - They do not log return of equipment

This is the worst customer service I have ever experienced. We canceled our services because when we moved to another location in the same area of the city, they told us none of our promotions would transfer and my bill was going to jump to nearly $200 per month! To cancel their service, I had to return their equipment to a local station, which did not open until 9am, closed by 5pm, and was only open 9-12 on Saturday. The equipment was returned on Monday to an extremely rude and surly customer rep. Not trusting them, I called the 800 number Thursday to be sure my account was cancelled and they claimed no record of my equipment being returned. Further, they told me I would have to find my receipt and call them back. Well, we have been moving, so you know what that is like. I called to get a number to the local office and was hung up on and then told on another call that I cannot contact them via phone and would have to drive out there. We searched and found the receipt, so I called again, and after being put on hold and no one ever picking up, then hanging up and calling back, I am told they cannot accept my receipt via phone and I must drive out to my local office. So, to finally get them to do their job, I spend my entire lunch hour and use my $4 per gallon gas to get the *** services cancelled. I will NEVER use Comcast again, not that they care!
Blakely, Georgia
#123907
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