Latest review first
Comcast in Indianapolis, Indiana - Horrible Service had to Cancel, then the fun started...
So I have been a customer for 4 years and recently moved apartments. They promised me a Saturday install for September 6. No show. They promised me then that they would show up Tuesday. I took the day off work to be home. No Show. I then canceled my service. The problem is that there are no other options for cable and internet service so I had to call them back. I got the same service, but with an "appointment" ten days from now. I have no faith that Comcast will keep its appointment. But I have no other options. If there were any other services in my area I would switch.
I'm sorry does not solve Comcast problem
I scheduled a comcast install for today and took off work. Technician came out and stated it was a "fish" job and she could not perform. Called office and was informed it was scheduled as "fish" job and they are SORRY. They offered to reschedule the job. I stopped Comcast two years ago because of customer service problems. We have direct TV and love it. We just wanted to add one Comcast line and give them another chance. That was a mistake! I guess Comcast will not be getting our business as I do not plan on taking additional time off from work.
Comcast in Chicago, Illinois - No phone service for 5 days
I switched from another carrier to comcast - installation was last Thursday morning and I still cannot receive a phone call - if you call my number it appears we have been disconnected. I have called Comcast about 7 times to attempt to have this corrected and as of this moment, 11am on Monday I still have no phone servince. I live on the north side of Chicago and having a really difficult time understanding why comcast is still in business with this type of service.Everytime I call I am told this would be easy to fix but they still haven't done it. Kathy Murphy
Comcast in West Chester, Pennsylvania - Useless Installers and Customer Service Reps
I took a day off work and the installers showed up late and took 4 hours to connect one phone jack. After reviewing the problem I solved 5 minutes. Addtionaly, I called to speak to a manager as the service was horrible on a spamming issue. The internet connectivity is a joke. As an IT professor my time wasted for hours as I called 10 times and nobody was remotely qaulified to help me. The company advertises great service and delivers another. Hopelessly under trained people and poor internet ervic as the router must have been reset one hundred times. Good Bye Comcast
Comcast in Philadelphia, Pennsylvania - Forgot to place repair order in computer again
The second time this stupidly run cust. service dept forgot to place an order to fix our cable service. Everytime someone in a four apt unit moves they shut off the cable in the wrong apt.This is Comcast cable in Philadelphia.We placed 5 calls yesterday for service and the twits on the phone still are confused about placing the data in the computer. We have had no service for over 48 hours. Then they call and say we have no idea how this ever happens.We live in NE Philadelphia.This happens all the time.The service dept is a royal mess.
Comcast has the worst customer service
I have been trying for two and a half months to get an erroneous charge off my bill. I have logged over 20 phone calls and 10 hours on the phone with no progress. I speak to person after transferred person finally ending with a "supervisor calling me back" as you can guess no one ever calls back except for an automated phone message telling me I need to call to settle my bill. I moved 2 1/2 months ago (a mile between old and new address) and was charged over $300.00 for not returning my equipment, obviously I shouldn't return my equipment I am still using it. During this period I have not been able to purchase pay per view movies and events because my account is over limit. If I didn't like the product this issue would be a no brainer, I would take their equipment to them and tell them to shove it, unfortunately I do like the cable service and the high speed Internet works great. Whoever is in charge of their customer service should be FIRED, and their boss should be fired for keeping them around. The display of incompetency and overall lack of care on this matter has been incomprehensible, this posting does not begin to convey my frustration.
COMCAST owes me money and will not pay.
In Jan 08 I stopped my internet service with COMCAST. I have now made over 15 calls to over 6 numbers and have logged over 4 hours in call time being bumped from one office to another, many not knowing what to do or how to help. Some offices say they will help but with no action. The end result is they have still have not returned a simple $22.69 they owe me. In Feb 08 they stated it would be 4-6 weeks. In Aug it is still 4-6 weeks. I guess the check is in the mail! Image if we owed them? Do you think they would have taken action?
Comcast is the worse
I have had comcast bundle services of cable, internet and phone. After seven month of bad equipment and customer service, i finally return their equipment and am now in the process of finding other companies to fulfill my needs. The final straw was after sending out a representative to check the issues I had, they charged me an extra $31.00 to come out. Then when I disputed the charge they suspended all my services until the amount was paid. Then and only then will they consider refunding the payment. The price is reasonable but the aggravation is not worth the savings. Do not consider this company for any of your needs. Thanks
Three months trying to get comcast serivice to a doctors office.
For three months a children's doctor that serves needy children, and needs internet service to get hospital lab results, has been trying to get service in a building that already has comcast. The landlord had sent a simple agreement to comcast several times and called repeatly yet no answer from the sales reps at comcast. Is business that good at comcast they don't want more? How can I contact a top manager at comcast to see if they might want one more customer? Does anyone know the e-mail or address of the president of comcast? Any suggestions?
Comcast, bad service, long phone and chat waits, expensive
I have been on hold for 48 minutes/41 on the live chat. Comcast is the worst. The communications commission should put them out of business!!! My bill is higher that other services. I was lured into comcast with the $99 bundle and then of course after 6 months it skyrocketd. Typical bait and switch. I hope that by complaining something happens that affects the way Comcast does business. Now I'm getting pissed that I have to type 100 words to *** about Comcast. What else can I say. I hate wasting my time and now I have to type more *** to satisfy pissed consumer. Holy ***!!!!
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Comcast? What happened? What can we help you with?