Latest review first
Comcast has nasty cutomer servce
Last Monday I call Comcast to pay my bill, I had forgot about it and had my services shut off. When I reach customer service I was told that I was not listed on the account and would not be transferred to collections. After telling her that yes I was, I have been on the account since we signed up and she must be looking at the wrong screen. I told her my husband drives over the road so I would be the only person who ever calls in. I then began to beg her to transfer me to collections, and she just would not do it. All I wanted to do was pay my bill, that woman raised my blood pressure, had me shaking and so upset. I ended up hanging up calling right back, asked the next person for collections and she put me straight through. I told the lady in collections about what happened and she told me that next time just asked to be transferred and that I ,as my husbands wife ,have a legal right to the account. But it doesn't stop there, my TV was turned back on, but my Internet was not. It took Comcast 4 days to work it out, they had to write out tickets to send to engineering or wherever, but it took me hours and several phone calls and days to finally get my service back on line. It is unbelievable to me how the people in customer care, don't care. It seems that every time I call I have more issues, and am treated like ***. I cannot wait to have a different provider come through this area, because I will drop Comcast for everything, phone,tv, and Internet. I am just so sick of dealing with them and their bad attitudes.
Nashville Comcast Customer Service Sucks Big Time
Nashville Comcast Customer service is the rudest, least helpful CS that I have ever dealt with iin my 62 years. Beginning with no listing for customer service in the phone book, to rude CS reps who don't listen to what you say, to menus that do not offer an appropriate option, to inability to recontact the same person, to refusal to give other contact numbers, to ad nauseum. Nashville Comcast Customer Service sucks big time. My advice: If you can get other service - DO SO. I can't wait until ATT is availabe in my neighborhood. I hope Comcast loses ALL its customers. Jim
Sick to death of Comcast cutomer service
I am so sick of Comcast I could throw up. A couple of weeks ago my phone was acting up so they sent me out a tech, he did not fix my problem so I had to call them back. The next day they sent another tech out, and the problem was on the outside of my house, he fixed it. Then I got a bill for $35.00 for that first tech that didn't fix anything. I called customer service and she told me it was a legitimate charge because that first tech worked inside my house, I tried to explain to her that he didn't fix anything, and asked her if she could see on her screen that I had to have another tech sent the next day, she said "yes, but it is still a legitimate charge". She would not listen to anything I had to say. I then asked for her supervisor, she told me that it wouldn't do any good, that it was legitimate, after begging for a good 10 minutes she finally transfers me, telling me the wait time was going to be extremely long, whatever I have time. It wasn't long at all because I opted for their call back service. When the supervisor called he totally agreed with me and reversed the charges. I just can't understand what is up with those people, and trust me this was not the first or last experience that I have had with Comcast. They need to clean up their act, and all get on the same page....it really doesn't matter who you talk to they all say something different.
Comcast in Chesterfield, Missouri - Over 2 weeks and cannot receive calls
Signed up on prepaid calling over 2 weeks ago, and I still cannot receive calls from the jail facility where my son is at. Called again on 9/22 and again on 9/25, just to be told again that the phone block should be clear within 2-24 hours. I still am worried that it still won't work by tomorrow. The facility I'm trying to get calls from is the Harris County Jail on San Jacinto Road. My phone company is with ComCast. I have explained all this more than once with the pay in advance company.
recently my husband signed a bundle agreement with comcast for our home. after becoming effective, caller id shows with my first name and his last name. this person does not exist. and the contract was signed by my husband, not by me. my husband called comcast and was...
Comcast Eternal hold/unreliable cable tv service
I live in northwestern New Jersey in Oxford and last night my cable(tv)went out partially, though not the internet. I called and got a quick response over the phone but my service wasn't restored for hours, permanently anyway. It would keep going in and out while interupting the programs I was watching. Tonite, it went out again twice. I called 4 times to report this and was on hold for a staggeringly unbelievable 35 minutes 2 of those times and NOBODY answered my calls. I hung up in frustration each time waiting for a "customer service rep". Never got ahold of anyone. In my opinion Comcast ***. This isn't the first time I've had problems with my service and this is completely unacceptable. Luckily, we have the option in my area of Verizon services and I will be looking into Verizon internet and tv service because of this. Shame on Comcast!!!!!!
Comcast-the worst customer service ever!
I've had it with comcast!! Here is the letter that I just sent to the CEO. Mr. Roberts, My name is **** Smith and I've been a customer of Comcast for the past several months. I have to say it's been a very disappointing several months. The incompetence that I have experienced with your company is truly astounding. Let me start with the original request for cable. I called several weeks before my move to set up an appointment to have my cable installed. I took a day off of work to be there only for the tech to not show up. I called the office and I was told by the customer service rep. that somehow it must have gotten "screwed up" in their system. Fine. I made another appointment. On the day of the install your tech showed up, tried to install the box only for it to not work. He went down to the truck to get another box, which also didn't work. By the 3rd box he finally got it working. Two days later the box stopped working and I had no cable. I called AGAIN about the problem and I demanded that someone come out the same or next day to fix it. After being told I would have to wait 2 weeks, I exploded. I protested enough to get the rep. to make me an "emergency" appointment the next morning. I took the morning off of work and again, the tech didn't show. I was understandably furious. The problem was finally fixed several days later. The most recent disaster I've had with your company was when I called to have wireless internet installed in my home because I was starting an online course the following week and I needed internet access. I was told by the rep. that this was something I could do myself and they would send out a "starter kit" for me to do that. A week went by, no kit. I called and the rep told me that it was sent out several days ago and I should have it "any day now". Another 5 days passed and still, no package. I called AGAIN. This time I was told by the rep that answered that they had no record of me ever calling and requesting this service and no package was ever sent out. UNBELIEVABLE! Then he told me as long as I have the modem from the phone line that I should be able to do it over the phone with the tech. I was transferred to the tech. He started to explain to plug in an ethernet cable to my computer and the modem, and I stopped him and told him I knew I could do that, but the whole point was I wanted WIRELESS access. Now he tells me that someone would have to come out, and its going to be a 2 hour job, and there is an additional fee...etc. I told the tech that it takes 5 minutes to install a linksys wireless adapter and I would just do it myself. I asked him if I were to do that would I get internet access, he didn't know. I've only been a customer since July 1st and already I've had all these problems. If I had any other choice for service I would have dropped you within the first week! Unfortunately in Belmont, MA you guys are a monopoly and there is nothing else to choose from besides satellite which I don't want. I don't have to tell you how shameful and completely incompetent your staff is, I'm sure you are well aware and just don't care because you still get you're fat paycheck. I have met with false information and attitude every time I have called there with a problem, only to be promised things that never happen, and no one knows what happened before...bla, bla, bla. This is the worst customer service that I've ever gotten from anywhere! I've had more luck with the RMV than with you!! I've discussed this with many other Comcast customers who all have had similar experiences with your company. When are you going to get on the ball and start taking care of these mess ups? It's extremely frustrating, and a waste of time to ever ask for anything through Comcast, horrible. There are more blogs on the internet about problems with your company than I can even count. What does that tell you??? It tells you that your customers are fed up and disgusted with the lack of competent service that they have had to deal with!! Through this whole ordeal I have never once been offered a discount or credit for any of these mess ups, I've always had to make a big stink before I've even gotten a meager "discount" on services. I've missed several days of work, been inconvenienced many times and all I get from your reps is "I don't know" and "not my fault." Than who's fault is it? I strongly suggest you do something about these issues because I can tell you that many of your customers... the ones that fund your paycheck....are very angry and dissatisfied with Comcast. All you have to do is go to google and type in Comcast complaints and you will find hundreds if not thousands of unhappy customers. Its a disgrace.
Comcast gave same email as another customer
Not only did Comcast make me wait several different times for them to not show up, they also let me sign up for an email address that someone else already had. When I would try to log in to a website if the other person already had an account there I would be able to log in to there profile. One time I couldn't remember my password so I clicked on the icon where they would send it to my email and they sent me a generic password to log on. I ended up logging into the other persons account and was able to see all their information. Including name, address, phone number, and credit card info. I used to always get the other person's private emails from friends and companies. I was then startting to wonder what emails of mine she was getting. I called and complained to Comcast, all they did was tell me they would look into it. Which they never did. I am tired of calling them because of constant mess ups on my statements, bad connection with my cable, or internet running slowly or not running at all.
I am extremely upset! I just moved into my new place bought all new furniture appliances 3,50in plasma t.v's !, i ordered comcast they came to install cable phone internet one of the boxs taht i know of because i havent checked the other two was/ is infested with...
Comcast cannot even access their own records
comcast came out to hook up new service and did the installation wrong. i had a different technician come out to correct the installation, who decided that the original work was a failed installation and wrote on the work order that there was no charge. then i got a bill for the second installer. i called comcast with my copy of the second work order in hand, on which the technician had written "failed install, no charge". Comcast told me that they had no way to access their own originals and that the only way they could correct my bill was for me to fax my copy of the original to them; it would not work if i copied my copy of the original and mailed it to them with the bill. furthermore, their local office is only open during hours at which i am at work already. i refused to use my time to fax something to them that they should already have. the result of this will be that have no cable service unless i go thru satellite. at this point that is just fine with me. this is disgusting incompetence on par with recent work (or lack of it) done by our congress.
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