Latest review first
Comcast and the new schemes they're using to lower high user bandwidth is just outrageous, they advertise as unlimited download/upload but the upload stream is capped and now on continous download it keeps disconnecting, I was assured by the technical staff that there is no problem at all but they all lie, I'm aready paing $75.00 a month just for internet and if they think to charge by bandwidth they are crazy, I would rather not have internet at all... scumbacks.. thiefs... is time to start looking around even if DSL is the only other option....
The cable monopoly Comcast has begun double billing for installation (usually around $115). When a consumer calls to start service, they schedule a date of installation, and the customer is told to have a check made out for the installation fee and first month service....Read more
My condo building has experienced frequent outages with Comcast cable and internet services. Individual owners have called and called Comcast telling them that the entire building is out. Comcast repeatedly tells each of us that there is no record of other outages and...Read more
Comcast is the worst! Cannot access email 50% of the time. They can't fix it. Or won't.
I have had Comcast internet service for several years and had been fairly happy with it. However over the past 6 months or so it has become increasingly more difficult to access my email via their website. Approximately 50% of the time that I attempt to access email, I receive a message saying "Log in failed." And with increasing frequency, I receive the same message while I am reading my email. It simply cuts out and it is hours before I am able to log back into their website. I have made repeated calls to Comcast and spent hours with their techs to no avail. In fact, the more I complain about this problem, the worse it gets. Their customer service is all but nonexistent. They will not even admit this problem exists! I am so frustrated I am considering getting rid of Comcast altogether. I no longer use their phone service because of poor customer service. And the internet is full of customers saying exactly the same thing I'm saying. Evidently, they don't really give a ***.
Comcast Is Horrible
Please take a look at the websites below and the huge and involved list of customer complaints. And this is the company we are going to let do national security for us? They can't even do basic TV service and we are going to put our lives in their hands? No! We can not privatize the government, we can not privatize national security!! and we certainly can not put national security in the hands of some pure idiots!!! ACLU Sues Over Illegal Collusion Between Government and Telecommunications Companies: http://www.aclu.org/safefree/nsaspying/35942prs20080710.html Comcast complaints: http://www.consumeraffairs.com/internet/comcast_isp.html http://comcastsucks.org/ http://comcraptic.com/tinc?key=iA3zUXuB&start=-1&epp=25&reverse=1 http://comcast.pissedconsumer.com/ I have had horrible experiences with Comcast, including direct harassment by a Comcast employee that I caught interfering with our signal and laughing about it. They try the "cable box scam" where they try to charge you for a cable box you already returned. They never keep work orders. Then they repeat the same work they did before. No one in the company talks to each other. They refuse to give you work orders for what they did previously. They have swapped out everything in this place several times over. Every other billing cycle, they shut off our HBO or SHO and pretend that there is a service problem. Over the past few years I have probably spent 150 or more hours trying to resolve complaints. That is more than a week out of my life! They have an unsatisfactory rating from the Better Business Bureau. You practically have to murder your own grandmother to get one of those. This company should have its corporate charter revoked.
I am writing to in regards to Comcast Cable Television. My understanding is that the Better Business Bureauhas an unsatisfactory rating of Comcast. My understanding is that they only give two categoriesof ratings - satisfactory and unsatisfactory. Thisprofessional...Read more
Since the middle of May, 2008 I have been dealing with Comcast and their High-Speed Internet. I've complained about the fact that my connection is constantly going out on me. Finally a couple of days ago when I called, an appointment was made for a technician to...Read more
Comcast has failed to provide proper Internet connection
After struggling for the past couple of weeks to keep my Internet connection up and running for longer than one minute at a time, I managed to have a technician come to my home to fix the problem. Not once did he check any of the outdoor connections to see if that could possibly be the problem. He finally relented to giving me a newer modem he was supposed to have walked in with; unfortunately that didn't make any difference. He said he couldn't do anything and I needed to have my computer worked on. It works just fine in the shop that just finished servicing it; it's only while using their connection, that things don't work the way they should. This man was sloppy in appearance, was talking to his wife on his cell phone when he entered my home and continued talking to her for about five minutes after his arrival. Keep in mind that the man I spoke to to set up the appointment on July 10, 2008 ran a couple of tests from his site and he even said the problem was on their end not mine. I want to work from home however that doesn't appear to be a possibility as long as my ISP is failing to provide the service I'm paying for. I've also noticed that the signal is much stronger after midnight, however Comcast refuses to listen. I know someone who works for them and will be finding out who to send a complaint to regarding the lack of help I received on Friday. July 11, 2008. I am definately not a happy person right now.
My automatic payment is "late" because of Comcast's poor accounting system
Several months ago I set up to have my Comcast bill charged to my Discover card automatically. Early in June, for reasons of their own, Discover sent me a new account number. I called Comcast on 6/12/08 to give them the new number. The bill was set up to be charged on the first of each month, so June had already gone through and July would not be charged for over two weeks. On July 11 I received the bill due August 1 that claimed that I was late and had not paid my July 1st bill. The problem is that their system is so cumbersome that it couldn't get my new credit card into the stream in time to make the deduction. I called to complain and all they had for me was, "the system takes as much as two cycles to make changes," and, "you can pay your bill now over the phone." So I payed the bill with the same credit card that they verified is in their system. Now I have a late mark on MY account because THEIR system couldn't handle a change.
Comcast has a commerical that says Comcast cares about their customers that is a lie. The CEO and employees know they have corner on the market. We have to tolerate their rude customer service. I got pick up a DVR box and they were none availiable. I told to make a...Read more
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