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Comcast in Belvidere, Illinois - Lying customer service reps!!!

I was told last week one price to pay so no disconnection by 2 different csr and she told me she was making notes on the computer that I would come in on thursday to pay. I went to pay yesterday and it had doubled! I called and asked about this and the csr told me there were notes but not I what I was told they were. I asked her if I could talk to a supervisor, she told me she would have one call me back, they NEVER did so now my cable will be disconnected on saturday!!! If they had told me the correct amount last week or said it might go up I would have saved that $. I am a single mother of 2 little girls and sometimes I do get behind, but I always pay whats due!!! I had no problem when it was INSIGHT!!! Until COMCAST TOOK OVER!!!!
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Review
#140865 Review #140865 is a subjective opinion of poster.
Loss
$300

Comcast Unresponsive Customer Service

I have attempted to settle my final bill after terminating service with Comcast for over three months but have been unable to get resolution with well over a half dozen unhelpful customer service representatives. I am owed a partial refund of service for the MLB Extra Innings package, which I paid for completely in advance but did not receive the full year's service. At least two representatives agreed with me, and one told me I would be mailed a check for the net credit on my account, but I never received the check. Instead, I received a bill with no mention of the credit to which I am entitled. I have wasted many hours over many phone calls speaking with reps and supervisors. Some say they will look into whether or not I am owed a refund and promised to call back when they completed their research. I have been promised three such calls back, but I have not received a single one. I asked for a direct number for one rep and left a message following up, but I never heard back from her. Two representatives have said I deserve a refund but apparently did nothing to ensure I get it. One or two said I should not get a refund (they did not specify a reason) but would have someone follow up, which of course never happened. I can only assume they figure I will eventually give up and pay their incorrect billing figure, when in fact Comcast owes me money. The amount of money I am owed is not large, but I simply cannot stomach accepting this level of atrocious service and paying some incorrect bill. I hope someone at Comcast will read this note and respond to me. My account is 8798 30 001 0361973.
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3 comments
Anonymous
#45126

I think it would be helpfull if you posted what city and state you are located in for local reaction in you service area.

Anonymous
#44724

Got some bad news for you...under the terms of their contract with the MLB, comcast probably isnt able to issue a credit to you. so you can keep calling, but my guess is that the credit is never going to happen regardless of the fact that you didnt get the service for the whole season.

Anonymous
#44646

You need to go to Consumerist.com and find out about Comcast's executive service or contacts.

Also try the blog comcastmustdie for more contact info. In the past it seemed like folks posting there got quick attention to their concerns.

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Review
#140716 Review #140716 is a subjective opinion of poster.
Loss
$45

Comcast Unresponsive Customer Service

I have attempted to settle my final bill after terminating service with Comcast for over three months but have been unable to get resolution with well over a half dozen unhelpful customer service representatives. I am owed a partial refund of service for the MLB Extra Innings package, which I paid for completely in advance but did not receive the full year's service. At least two representatives agreed with me, and one told me I would be mailed a check for the net credit on my account, but I never received the check. Instead, I received a bill with no mention of the credit to which I am entitled. I have wasted many hours over many phone calls speaking with reps and supervisors. Some say they will look into whether or not I am owed a refund and promised to call back when they completed their research. I have been promised three such calls back, but I have not received a single one. I asked for a direct number for one rep and left a message following up, but I never heard back from her. Two representatives have said I deserve a refund but apparently did nothing to ensure I get it. One or two said I should not get a refund (they did not specify a reason) but would have someone follow up, which of course never happened. I can only assume they figure I will eventually give up and pay their incorrect billing figure, when in fact Comcast owes me money. The amount of money I am owed is not large, but I simply cannot stomach accepting this level or atrocious service and paying some incorrect bill. I hope someone at Comcast will read this note and respond to me. My account is 8798 30 001 0361973.
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Review
#140706 Review #140706 is a subjective opinion of poster.
Loss
$45

Comcast - help! need my phone service!

We have had chronic reception/equipment problems w/Comcast for years. When hubby's job ended he signed us up for triple play to save $. Now we're losing phone service and net/tv regularly, sometimes for days at a time! They "fix" it; but lasts for a couple weeks. I'm co-manager of emergency fund to save Howard County, MD residents from being evicted, having utilities turned off, or going without food/shelter. Plus I have ailing, elderly parents and a retarded sister who must be able to reacy us. I need my phone & internet! Can't afford Verizon. What can I do? Linda in Ellicott City
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Review
#140701 Review #140701 is a subjective opinion of poster.

Comcast can't get the installation right

In August I was sold the Comcast double play for HD TV and internet service. The technician showed up and only hooked up the basic cable stating I needed an HDMI cable for HDTV. I purchased the cable (very expensive) and when they finally showed up to hook up my box, I was told HD isn't even available here. They hooked up the DVR and we finally had a picture on our 50"plasma. However, when they installed the DVR something happened to the other 3 tv's which do not have the digital box. Now Comcast insists I pay them to fix what was not broken prior to their installation of the DVR or I could always subscribe to their monthly maintenance plan. This is a joke - good luck getting anyone to show up (as they have missed 2 of their scheduled appointments) and when someone finally shows up they are incompetent.
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Review
#140674 Review #140674 is a subjective opinion of poster.
Service
Comcast Installation

Comcast billed me $500.00 for moving.

If you have Comcast you know you pay one month ahead of time. I moved and kept my same package for $100.00 a month. My first bill in my new place was nearly $500.00 with all the transfer fees and additional fees for moving. This is a rip off. I was not behind in my payments. All I did was move. I was told by a Comcast representative, I should have terminated my service and started over. This is not only a waste of my time, but also a waste of their company's time. These are some of the most incompetent people to try and get things done. Prior to this, it took seven months to get their billing errors corrected, but billing me $500.00 for moving according to Comcastis not a billing error. Comcast is right. It is not a billing error. It is a rip-off.
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Review
#140251 Review #140251 is a subjective opinion of poster.
Service
Comcast Service Transfer

Comcast/Microsoft Outlook 2003 problems

007, you must work for Comcast. I am practically a computer illiterate and I know you either (a) don't know what You're talking about; or (b) don't understand what We're talking about! I never had problems with Microsoft Outlook 2003 when I was with Bellsouth.net or MSN. I've had problems similar to those reported here since Sept. 26. Each day a different problem, or a new problem one day, and then back to the old problem the next day. I've received different answers about what the problem/solution is, from the 7-10 Customer Service Rep Techs I've spoken to over that time span. By talking to so many I've learned (a) eventually you'll get a more knowledgeable and patient Rep; and (b) that Comcast is having big problems with its "upgrade" to Smart Zone and they're tap-dancing like crazy to fix them. Reps' answers range from "It's Microsoft's problem" "You need to upgrade to Outlook 2007" to "...technical issues with Smart Zone"; Or " just send your emails through the Comcast internet site, that works, so we’ve resolved your problem" to "hmmm...Let's try this." Guess they don't want to have to be compatible with older software like Outlook 2003. (More than one rep didn't disagree with me when I said that.) My first problem was that messages just stayed in the Outbox. All day/night long. I (think) I fixed that by doing a System Restore to two weeks earlier, deleting my E-mail Account and setting it up all over again. The weird thing is that when I send test email messages from the View and Change E-mail Accounts tabs, one day it works, the next not. And, the automatic test responses vary from day to day. One day my password was incorrect (Comcast accidentally changed it, Rep said "we apologize" and helped me fix that). Most times the message when testing email is" "unable to connect with the server...please verify that the port and SSL information is correct." No matter what port and SSL the Reps suggest, none seems to work. Today, the Rep suggested I just send a test email directly from Outlook. That actually worked. (I'm sticking with Outlook because I freelance for several companies from different locations, so I wanted to toggle between all my email accounts. I was trying to stay with Comcast because I got the $99 bundle - if I drop the internet the price of phone/cable go up, but my patience is running out as of tomorrow.) Tomorrow, if anything else is not working, I'm finding an ISP who doesn't mind working with Outlook 2003. I hope this post helps someone else
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Review
#140210 Review #140210 is a subjective opinion of poster.
October 20, 2008 COMCAST COMPLAINT LETTER To Whom It May Concern: My name is Theodore Narh. I’m writing this complaint letter for the non performance standards that I received on Saturday, October 18, 2008 from Comcast Cable Technician Tech: 6171 MJ Jones. It was...
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1 comment
Anonymous
#726127

How do I write a complaint against Comcast? On top of my tv service being out and three weeks being with no internet service I end up with a terrible very rude technician who has not business helping anyone. She didn't even know what her job was.

Review
#140167 Review #140167 is a subjective opinion of poster.

No email service from Comcast for nearly two weeks

I recently transferred my Comcast account from my old to my new address. Despite daily phone calls, I have had no email service for nearly two weeks - no explanation offered. For business purposes, I really needed to keep my email address the same, but since that is not happening, I really wish I had switched providers, Comcast internet service has always been unreliable. In addition, my phone and voice mail work inconsistently. Comcast does not provide new number when I call my old number, the message merely states the service has been disconnected. This technology has been available for at least 50 years, there is no excuse for this. This company has probably cost me thousands or even tens of thousands in lost business. Avoid this company if at all possible.
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Review
#140144 Review #140144 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Dekalb, Illinois - Isn't it illegal to bill more than once in a 30 day period?

Call me crazy, but I feel as though Comcast is double dipping into my wallet. Just when I go to pay one bill, I'll have another one 15 days later and no one at that *** company can give me a logical answer as to why. They say it's because "they bill in advance." I say it's because they are greedy and run a monopoly in certain areas of the country. Don't even try to go to one of their local offices and speak to someone in person. Those people are so rude, they act as if they work at the DMV.
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Review
#139950 Review #139950 is a subjective opinion of poster.