Latest review first
Comcast in Durham, North Carolina - Showed no consideration, just don't giva a dam!
Cable was set up for my daughters birthday present and no one told me at the time of scheduling that someone had to be home. I specifically told them that I get off at 5:30 p.m. tech arrives at 4:20 p.m. well of course I would have had someone at home if I was informed. Why wasn't I told at the same time I related my arrival time that I would be home. Now we have to wait 5 more days. Thats real phucked up and inconsiderate. Comcast can give me some suger right on my ~!@#$.
I had to choose comcast as my cable and internet service provider because of where I live and I have been unhappy for the last month of service! My internet has not worked and I was on the phone with the technicians trying to fix it for 4+ hours, now they have someone...Read more
Just got off the phone with customer service (15 minutes to get my address correct.) 3rd time with the same problem in 2 years.I get terrible TV reception and no internet. "It must be your modem sir" NO! my tv does not use a modem. They tell me to call...Read more
Comcast Excessive Fees
Enough with the excessive Comcast fees! After 15 years you would think I would have learned my lesson. Last year they convinced me to stay with them with a great deal instead of switching to Verizon Fios. The period is over and they increased the rates by $ 45+. When I called customer service and told them I was not happy and thinking about switching my service the response was "so what", see ya around. So let's see. Bad overall service, excessive fees and no customer service. Now there is a business plan on how to grow for the future.
Comcast doesn't care, Period
Comcast is the worst service company I have ever had. The high speed internet is not reliable, period. In the past 6 month it has been donw 34 times for no reason. The only thing that is good abour comcast is the people on the phone. They try and are responsive. But every this else is just (I Dont Give a Darn attitude) I will eventuall find some one else who wants my money (Verizon) etc. Why would any company do this to their customers. the cable has been laying on the ground outside of my house for over 3 years. I wish there was some one who cared.
Comcast Missed Appt and Poor CS
I made appt. on Saturday at the Waldorf Comcast office for a Sun. appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt.. I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been resolved. Talked to CS foru times and access to internet problem has still persisted. This has no show for the appt. happened in the past. iExpected to pay for service but technical issues are difficult if not impossible to solve without an act of Congress. Totally dissatisfied customer, firstname.lastname@example.org
In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded. They will send a technician who inevitably tells me he's the wrong...Read more
Comcast needs to get their answers straight
I have constantly received different answers from comcast based on which customer service representative I speak with. In my situation I was trying to get an additional cable box, an HD one this time. The first customer service rep said that it would be $7 for the box and $6 for the service and that was it. They could even mail me the box and I could install it myself. I decided to think about it and called back the next day. This representative was trying to charge me $20 a month for it and said that I could not get it mailed. When I mentioned what I had spoken to the previous person about, they simply answered "well it sure sounds like you should have taken that deal". I decided not to get the service from the second representative and am thinking about changing my service provider.
Comcast in Boulder, Colorado - Gaaaaaak!
My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever. My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever.
April 2008 I paid my cable service for May. May 9,2008 I suspended the service until the end of October, leaving me a credir balance of $????. End of May I received a bill for June. I called and was told it will be corrected. In June I received a bill showing an overdue and a bill for July. I called and I was told it will be corrected and show a credit balance. In July I received a bill for past due and a credit with a net result that I owed them money. I called and was told " again " that I have a credit balance. Mind you all these calls are costing me money on my cell phone at $0.25/minute while they put me on hold and they go to have a cup of coffee. Now I have to wait another month to find out what my real account balance is. Contacting someone in charge at COMCAST to complain about this is impossible COMCAST customer 01105 269133 01 1
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