Comcast Reviews

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Comcast billed me $500.00 for moving.

If you have Comcast you know you pay one month ahead of time. I moved and kept my same package for $100.00 a month. My first bill in my new place was nearly $500.00 with all the transfer fees and additional fees for moving. This is a rip off. I was not behind in my payments. All I did was move. I was told by a Comcast representative, I should have terminated my service and started over. This is not only a waste of my time, but also a waste of their company's time. These are some of the most incompetent people to try and get things done. Prior to this, it took seven months to get their billing errors corrected, but billing me $500.00 for moving according to Comcastis not a billing error. Comcast is right. It is not a billing error. It is a rip-off.
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ID
#140251 Review #140251 is a subjective opinion of poster.
Location
Katy, Texas
Service
Comcast Service Transfer
New Reviewer

Comcast/Microsoft Outlook 2003 problems

007, you must work for Comcast. I am practically a computer illiterate and I know you either (a) don't know what You're talking about; or (b) don't understand what We're talking about! I never had problems with Microsoft Outlook 2003 when I was with Bellsouth.net or MSN. I've had problems similar to those reported here since Sept. 26. Each day a different problem, or a new problem one day, and then back to the old problem the next day. I've received different answers about what the problem/solution is, from the 7-10 Customer Service Rep Techs I've spoken to over that time span. By talking to so many I've learned (a) eventually you'll get a more knowledgeable and patient Rep; and (b) that Comcast is having big problems with its "upgrade" to Smart Zone and they're tap-dancing like crazy to fix them. Reps' answers range from "It's Microsoft's problem" "You need to upgrade to Outlook 2007" to "...technical issues with Smart Zone"; Or " just send your emails through the Comcast internet site, that works, so we’ve resolved your problem" to "hmmm...Let's try this." Guess they don't want to have to be compatible with older software like Outlook 2003. (More than one rep didn't disagree with me when I said that.) My first problem was that messages just stayed in the Outbox. All day/night long. I (think) I fixed that by doing a System Restore to two weeks earlier, deleting my E-mail Account and setting it up all over again. The weird thing is that when I send test email messages from the View and Change E-mail Accounts tabs, one day it works, the next not. And, the automatic test responses vary from day to day. One day my password was incorrect (Comcast accidentally changed it, Rep said "we apologize" and helped me fix that). Most times the message when testing email is" "unable to connect with the server...please verify that the port and SSL information is correct." No matter what port and SSL the Reps suggest, none seems to work. Today, the Rep suggested I just send a test email directly from Outlook. That actually worked. (I'm sticking with Outlook because I freelance for several companies from different locations, so I wanted to toggle between all my email accounts. I was trying to stay with Comcast because I got the $99 bundle - if I drop the internet the price of phone/cable go up, but my patience is running out as of tomorrow.) Tomorrow, if anything else is not working, I'm finding an ISP who doesn't mind working with Outlook 2003. I hope this post helps someone else
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ID
#140210 Review #140210 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

Complaint Letter

October 20, 2008 COMCAST COMPLAINT LETTER To Whom It May Concern: My name is Theodore Narh. I’m writing this complaint letter for the non performance standards that I received on Saturday, October 18, 2008 from Comcast Cable Technician Tech: 6171 MJ Jones. It was a waste of my time to stay home from work to get my cable installed and the tech came to my house and then left for an hour and then came back and left again. I experienced a frustrating to day to be lied to by your customer service reps. it took me 8 phone calls for a manger to call me back. I was schedule to have cable service installed between the hours of 11am to 2pm. 1) I called customer service and spoke with Amy Badge ID No. 8533 and Amy informed me that the tech will be there by 3:30pm. 2) I called customer service back at 3:43 pm and spoke with Poppie Badge ID No. 7759 and informed Poppie that I was assured by Amy Badge ID No. 8533 that the tech will be at my house at 3:30pm and Poppie informed me that the tech will be there by 4pm. 3) At 3:56pm with a digital cable box and a remote control and left it on my table and informed me that he’s going outside to check the cable box. 4) The tech came back at 5:00pm and stated that he had the wrong tools and assured me that he would be back at my apartment by 6pm. 5) At 5:09pm, I called customer service and spoke with Leval Badge ID No. 7288 and informed him that the tech came to my apartment and did not install the cable and left and came back an hour later to say he had the wrong too. Leval assured me that the job will be completed before 6pm. 6) I called customer service back at 6:04pm and that rep. stated he did not have an ID number and I did not get his name, but he assured me that a Supervisor will call me and for me give him my this number, which is #9801. 7) At 7:34pm and informed them that the tech has yet to arrive back at my apartment and James let me speak to his manager, whom name is Dominic Badge ID No. 1791 and Dominic assured me that the tech would be back before 9pm to install my cable service. 8) At 9pm, the tech never should up and I spent 10hrs in my apartment waiting on the tech and for my cable service to be installed. It was an inconvience for me to *** work and get the run around all day long and it frustrated me. 9) On Sunday, October 19, 2008 I called again and spoke with John Badge ID No. 3029 and informed him that my cable service is yet to be installed and John informed me as the Supervisor he could send anyone to my apartment. Where’s the Creditability and Accountably in Comcast Cable and the people whom you have answering the phone? Theodore Narh Customer
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1 comment
#726127

How do I write a complaint against Comcast? On top of my tv service being out and three weeks being with no internet service I end up with a terrible very rude technician who has not business helping anyone. She didn't even know what her job was.

ID
#140167 Review #140167 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

No email service from Comcast for nearly two weeks

I recently transferred my Comcast account from my old to my new address. Despite daily phone calls, I have had no email service for nearly two weeks - no explanation offered. For business purposes, I really needed to keep my email address the same, but since that is not happening, I really wish I had switched providers, Comcast internet service has always been unreliable. In addition, my phone and voice mail work inconsistently. Comcast does not provide new number when I call my old number, the message merely states the service has been disconnected. This technology has been available for at least 50 years, there is no excuse for this. This company has probably cost me thousands or even tens of thousands in lost business. Avoid this company if at all possible.
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ID
#140144 Review #140144 is a subjective opinion of poster.
Location
Cotuit, Massachusetts
Service
Comcast Internet Service
New Reviewer

Isn't it illegal to bill more than once in a 30 day period?

Call me crazy, but I feel as though Comcast is double dipping into my wallet. Just when I go to pay one bill, I'll have another one 15 days later and no one at that *** company can give me a logical answer as to why. They say it's because "they bill in advance." I say it's because they are greedy and run a monopoly in certain areas of the country. Don't even try to go to one of their local offices and speak to someone in person. Those people are so rude, they act as if they work at the DMV.
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ID
#139950 Review #139950 is a subjective opinion of poster.
Location
Dekalb, Illinois

Comcast illegally switched from EarthLink and changed pricing

After years of internet service with Earthlink as a virtual provider and Comcast as the host provider, I was illegally switched without notice or consent to being a Comcast only customer. After a couple months Comcast raised the internet only price by $27 per month for which I called and had a verbal agreement to credit the overage and have the same rate put back to what it had always been as that was the only agreement ever made. The next bill was confusing as it showed a ridiculously low rate, but kept the overcharge as a balance due. Overall it was still a net of $2 to $3 MORE than agreed but in the ballpark. I'm on automatic bill pay so I didn't open the next bill until after the bill after it and noticed the rate had jumped up again to yet another rate. I called about the problem and was told I had agreed to switch to a promotional plan from my first conversation - which is NOT what had occurred. I called on two separate days speaking both to customer service and retention, but to no avail. I then sent an email and got a local number. Like an *** I called the local number thinking I was going to get directly to a manager. *** me, it was only the exact same bureaucratic, dishonest, time-wasting process through the same horrible Comcast customer service and retention departments. I'm dropping these lieing losers (Comcast) today and have letters going to the FCC, Texas Public Utility Commission, City of Houston Admin. & Regulatory Affairs, and the BBB of Metropolitan Houston. I also send a complaint to a consumer affairs website. I really don't expect anything from the government as they have ALWAYS proved to be inept and useless. Our only power is to let the public know of the dishonesty of companies like Comcast on sites like this.
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ID
#139789 Review #139789 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Comcast Rules

Comcast is tha best the rest of u guyz that hate it are lames yall jus some hatas ive benn using it like forever!!!!!! if u have a problem now for that guy who was talking bout tha bugs forget u stop lian ur probly a *** and ur trying to get some money if u dont like comcast dont use it u dum clod ur way out of ur head buddy u are crazy i kno my grammer isnt great cuz im a teenager im 15 but i luv comcast so just leave it along for they sue u
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ID
#139754 Review #139754 is a subjective opinion of poster.
Location
Iowa City, Iowa
New Reviewer

Failure to honor advertised cash back bonus waiting since March

I originally swiched to Comcast Bundle package service in March 08 and was supposed to receive a $300 bonus for switching service. I received a confirmation by email that Comcast received my signed electronic agreement. I called to check status of rebate to be told that they never received agreement and I would have to go into service center to sign a new one in May. To date I have been told everything including "the check is in the mail." I have filed a complaint with BBB and am awaiting a hearing with the Dispute Resolution Center. Its the principle do not advertise what you do not intend on honoring.
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ID
#139687 Review #139687 is a subjective opinion of poster.
Location
Sugar Land, Texas
Service
Comcast Bundle
Loss
$300
New Reviewer

Comcast Has Lost me $$$ and Time

I live in northern VT. Comcast has just bought our small local internet supplier. Over the 6 yrs I was with the North Country Cable..I had maybe 3 outages..everytime within 1-12hrs I was back up and running. But in the last 3 weeks of Comcast taking over My internet performance has gone from 85%-90% speed down to 40% to as of last eve nothing!! In the last 5 days I've had all of 1-2 days of being able to use my service. Calls to comcast so far have produced no effect. I was told last night well the last person you spoke to should have set up a Tech visit...but because they didn't the soonest we can get someone to you is in 5-7 days!! They will call you tomorrow between this time....So I wait and I wait the time has come and gone and still no contact.....God how does a company like this get this big with this type of service!!!!! and is able to buy out a GREAT LOCAL company with killer customer service and within days close the local office so now you have to drive a 1/2hour or more to get to the local office...where they say sorry the main office is in charge of this trunk.....All I want for my monthly payment is a service that works unintterupted and allows me to do my work. Is that tooo MUCH TO ASK???? COMCAST YOU should call yourselfs *** CAST!
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ID
#139613 Review #139613 is a subjective opinion of poster.
Location
Burlington, Vermont
Service
Comcast Internet Service
New Reviewer

No bill delivered and Late fee penalty???

I officially requested to transfer my comcast service from old to new address. Since it has already been 2-3 months, I haven't got any bill and can't even see updated bill at online. I asked for paper bill if online payment is not going to be updated. Still has not been arrived. And you know what happen?? My internet service got stopped due to the payment!! No bill delivered, then they stop my serveice. so i complaint to service agent through phone.. and he gave me one more surprising news.. I also need to pay Late fee penalty.. Great. This company do not fear customer and do whatever they do. Comcast made a clear mistake not to update my address neither sending out bill, then blame customer.. How in the world this is possible?? Are we living in US? Is this company found on US soil?? I don't know what to do next.. My service stopped, no bill arrived and need to pay penalty..
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1 comment
#67494

I have the same problem. Initially they told me I signed up for ebilling.

The fact of the matter is I have never signed up for ebilling, for this account or any. I asked to get a bill mailed to me every month, got 1 and the rest are a mystery. So now I get no bills from comcast, just disconnected.

Then on reconnection I must pay late fee. Class Action anyone?

ID
#139454 Review #139454 is a subjective opinion of poster.
Location
Plano, Texas
Service
Comcast Service Transfer
Loss
$50
New Reviewer

Hurricane Ike's Gone Still No Comcast Service

One month ago today, Hurricane Ike hit hard on Houston. We expected to lose power, which we did for two weeks. Once the electric was back up we figured our Internet/Cable we be up too. Calls to Comcast can not give us an ETA. Some guy (contractor) walked into my backyard to survey the cable lines (which were never damaged in the storm.) He knew nothing more about service. I have not seen one Comcast van in the area. I'm cancelling my service as soon as AT& T comes through. Oh yeah. And when we moved locations last year they "accidently" cancelled my email account. After screaming for an hour (my husband that is), they finally reopened the account they claim was no longer in existence. They only lost about 2 weeks of emails. Comcastic by asstic. *Had it in Houston*
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2 comments
#44920

When we returned our modem to the Comcast office, the guy in front and the guy behind my husband in line were cancelling their service. Our neighbor across the street painted a 12-foot sign "Comcast Sucks." Not surprisingly, two days later I saw a Comcast van.

I found a number for their corporate office 800-593-****.

Ask for the CEO. Maybe you'll get service then.

#44905

Can you believe this??? I called on 10/19 to ask for credit, and Comcast said that since I did not call every single day during my outage to report that I was not getting cable, they have no record of my cable being out, and will only give me credit for 9/13 and 9/14.

Then, I called Comcast again today, 10/24, to see if I could talk to a different CSR with more sense. She "discovered" a call I made to Comcast on 9/18 reporting an outage. So, what did she do? She only gave me credit for that one day.

According to Comcast, my cable went out on 9/13, came back on 9/14, was working from 9/15 to 9/18, had a glitch and was out on 9/18, then it was working fine from then on. I was out of cable and internet for two weeks, but Comcast is only going to credit me for 3 days. Comcast Sucks!!! My advice, call them every single hour during your next outage to report that your cable is out.

During this call, make sure you check to see if Comcast has records of your previous calls.

Your word means nothing to Comcast. If they show that your cable is working, then you have to pay.

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ID
#139359 Review #139359 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Internet Service
New Reviewer

Comcast Cable

Ok, here it goes, for the last 19 months comcast cable has been charging me 3.00 a month for a cable modem for the internet, well I have my owen. I have called comcast about 6 or 8 times and get told they will call me back and well they never do and I'm still being charged for the cable modem that I don't have. I'm sure there is something that can be done, but I don tknow who else to call or anything. So someone please help me with this. Someone please please please help me.
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1 comment
#42231

DearHeart,

Comcast does in fact, have a bad rep. However, You are the consumer, period.

Step 1: Give a call to their customer service and immediately ask for a supervisor. Step 2: Explain the situation and the erroneous charges that have accumulated to the tune of $57. Step 3: Let them know that this has gone on way to long and that you have received an excellent offer from Direct TV or some other source for you television viewing pleasure. They want you steady business much more than the $3.

Give it a try.

It has worked for me in the past. Good Luck.

ID
#139322 Review #139322 is a subjective opinion of poster.
Location
Detroit, Michigan
Loss
$75
New Reviewer

Comcast Billing Nightmare PPV

After spending over 4 hours on the phone trying to resolve my pay per view billing I am done with COMCAST! With in two months I have had over $1000 in erroneous charges for *** and other movies added to my account. Movies were rented in one minute intervals sometime 10 a day in an hour period. Even after Comcast told me they could see they were not even viewed I would have to wait until a fraud investigation was completed until crediting my account. Well guess what, it has been over a month since then, no investigation, no one knows anything, and I have had to start all over again today! That's BS. Now my service has been cut off, I have a $1200 bill, and five hours of talk time added to my cell phone bill. Get this, I told Comcast I live alone and could prove I was at work when a lot of these movies were being rented. Their response was, maybe the maintenance guy or a neighbor was coming into my home and watching movies. You gotta be kidding me! Stay away from Comcast at all costs, you have been warned!
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ID
#139320 Review #139320 is a subjective opinion of poster.
Location
Richmond, Virginia
Product
Comcast Account
Loss
$1200

Comcast = Evil

I agree with everything thing I've read here. I continuously call Comcast with problems left & right. I'm still working on getting a promotion for my television service, but I did manage to speak to a very nice person with the internet and got a deal there. I could go on & on about all the problems, but here's a rundown: -The *** router I pay $5 a month for, continuously drops my signal. This NEVER happens anywhere else when using my laptop. -Cable television glitches often. -DVR becomes completely disabled and THEREFORE does not record my shows. -Channels will temporarily be out of service. -They LIE TO ME on the phone. ahhhhhhhhhh....... I hate Comcast!
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1 comment
#41678

I apologize for the experience.

Please send us the phone number on the account so that we can assist in getting the issues resolved.

Mark Casem

Comcast Corp.

We_Can_Help@***.comcast.com

ID
#139060 Review #139060 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
Comcast Internet Service
New Reviewer

I am in collections cause Comcast charged me for service when I transferred service

I moved in May and called Comcast to cancel my account and set up a new account at my new house. I spoke to a Sherri who I thought, canceled my old account. She certainly did set me up for my new account and gave dates, times and CHARGES for it. In June, I received a Turn off Notice from Comcast so I called and spoke to a Ray, Mike and Darrin who all told me I had no balance outside my new account. Although I read them the account number off the notice, different from my new account number, they did not track me as still having my old account. I thought all was well. Today, Oct 9, I received a collections notice. Brock at Comcast gave me detail about both my new account and my old saying I still had a balance. I thought I canceled it and why didn't the GUYS find my old account when I called in June? Yes, I am pissed!
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ID
#138783 Review #138783 is a subjective opinion of poster.
Location
Arlington, Virginia
Product
Comcast Account