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I can't be more sicker for Comcast!! What does it take to get them out of my life?

I have had to contact an attorney because Comcast keeps claiming to "update" my account, but I keep receiving overdue statements from Credit Protection Assoication L.P. , a collection company. I do not owe Comcast anything, and they know it. When I go into the Dale City, Virginia office they keep telling me that they are sending the paperwork to this collection agency, so I keep ignoring their collection notices, but is anything really being done. What do the customer service reps do at Comcast. I can not be sicker of Comcast. From the start my bills were always wrong, and after months of this I decided to contact another cable compay to provide service at my home. I do not have time for this. Take care of this, enough is enough. Darlene DuBose redgoody@***.com
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ID
#141815 Review #141815 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Comcast Account
Loss
$104
New Reviewer

Comcast is Horrible!

This is a WARNING to those considering using Comcast! I have NEVER done business with a company that is so incredibly inept! I have been with Comcast for many years because I don't have another option in the small Southern town in which I live. I really wish the city would give license to some other company that cares more about their customers. In the past few months my Comcast Internet has been down more than 20 times! I hardly get through a day without some kind of problem. Today we received our bill and there was an extra $40 dollars tacked on the bill for Starz. We have never had Starz nor have we ever asked for it. We called and had to wait and wait. The wait time is terrible as are the techs. The lady finally determined that there was an "error" and she was giving us credit as if we were receiving some kind of reward. When my Internet system is down it is not unusual for the company to send a person out who will tell me he knows nothing about the Internet and that he only works on cable television. The Internet techs blame the linemen and the linemen blame the techs. On may occasions when I have reported a problem it is not unusual for the person with whom I am talking to tell me the local techs don't know what they are doing. From the first day we joined Comcast to the present time we have perfect payment. You better believe they check to see if you are a good paying customer. Once I reached a person in upper level management and he told me that they could not afford to lose customers with perfect payment. He said they spent too much time running down equipment from people who moved and took equipment with them and were behind in their payments. I pay well over $125 dollars a month for cable and Internet and that is a LOT of money for a retired schoolteacher! Yet, I have had techs show up and give my computer and lines to my computer a cursory look and tell me I would be better off with Dish. Once when I demanded that something be done the guy told me to QUIT Comcast and leave them alone! I could go on and on. PLEASE talk with your friends who use Comcast and if you have another option please look elsewhere. Jerry in Mississippi PS: Once I could only get Comcast out to check my system only after writing the FCC. I plan to contact the FCC again and I plan to contact the BBB.
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ID
#141664 Review #141664 is a subjective opinion of poster.
Location
Hattiesburg, Mississippi
Service
Comcast Internet Plan

Nationalize Comcast Limited Service

Comcast sucks $ from the poor and/or frugal to pay for premium services for the rich and/or addicted customers. Regressive rate structures charge $15 for fewer channels than can be seen for free with a digital box. Comcast's failure to provide competitive service is illegal (which is why they are being sued by customers) and the company should be nationalized for limited services, that is, the basic local channels plus public access, education & government channels should be free to all customers. If you would like to join a lawsuit for media justice email traxmor@***.com - digital democracy!
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ID
#141608 Review #141608 is a subjective opinion of poster.
Location
Chicago, Illinois

Bait and switch

We received a coupon with an attractive offer to switch from Comcast to Direct TV. The savings were significant on a pre-month basis. The day the installers showed up, they were in a rush from the minute they knocked on our door. Once installed the picture was of poor quality, they unplugged my surround sound (it took an hour to figure that out) During the discussion with the salesman over the phone, the rep from Direct TV told us they had "On Demand" just like Comcast. They didn't and when we ask why they told us they did (at no extra cost) we were told it would cost $120 to hook up a facsimile.(something we were to run through our computer ? ) When the installers left they handed us a 71 page booklet and told us it was all we would need. There wasn't even a picture of the controls naming the buttons and explaining what they did. There is a significant difference between Comcast and Direct TV and I expected to have a learning curve but I felt we were just a number and when they left we were told to "play with it, its self-explanatory" It's far from self-explanatory and I can't trust a company that says one thing and changes their story "after" they have it installed and Comcast is disconnected. Never again and I will tell my friends how we were treated like a number in a column in an Excel spread sheet. What's next ? Poor product poor service ! Unplug me please. Watching the snow in Spokane.
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ID
#141449 Review #141449 is a subjective opinion of poster.
Location
Spokane, Washington

You all have been giving me the run around

I have been trying to get someone to help me since October the 10th and all I have been getting is the run around so now I going to leave comcast and go to verizon,ever time I call go get help I have been either put on hold and they never return or hung up on or told a lie by several different people and I do document everything that they said and done. It seems like no one there can fix my problem,and this is not the first time. By me being a customer I would of thought that comcast would not treat there custumers like I have never know a company like this. and I will be letting the complaint people know what I have been going though.
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ID
#141395 Review #141395 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Comcast lies thru their teeth!

No matter what problem you have on an ongoing basis.they tell you have equipment that u don't and it's your computer..it's your anything but us. All the work behind the scenes.....affects us...but if u call to figure out what to do with what they gave you this day...........It's you .not us. If they would fess up once in awhile.......we can better handle the *** they are dishing out...but no...it's your fault not ours...This powerboost issue (for more dollars) has screwed up there main delivery and they just dont know how to fix it.....so our bandwiths are adjusted everyday in different ways..to the point of having and upload speed 3 times faster than the download...........that is ludicruis!!!!!!!!!!!!
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ID
#141225 Review #141225 is a subjective opinion of poster.
Location
Attleboro, Massachusetts
New Reviewer

Comcast upping my 2-year agreement $!

In short, over the summer I signed up for Comcast's Triple Play package and was quoted both the services I would be receiving and the price I would pay per month (around $120). I signed this agreement/contract for two years, locking the price in. Now, I receive a letter from them stating that they haven't been charging me enough for my internet service and they want to up my monthly rate by $10! Now, correct me if I'm wrong here, but I thought a *contract/agreement* was binding under its terms for the duration, as long as both parties agreed to those terms (which, apparently, I and Comcast did). I took this for 2 years to lock the price where it is. To me, if Comcast screwed up the rate, they should eat it! Not my problem that their people can't add properly! The essense of the 2-year was, again, to *lock the price*. I'm bound by its terms, Comcast doesn't think they are? This is outrageous, and tells me there's no real "contract" in play here, that they will up the rates whenever they feel like it. Are they kidding??? Complete and utter BS, and is probably the last straw for me - I'm going to dump them and head to someone else...
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5 comments
#290432

i just tried to downgrade my service with comcast and they told me i couldn't because I signed a two year contract. I'm really mad right now.

#52845

Just dug up the hard copy of what Comcast sent me for signing up for this...

Return address, oddly enough, is "Comcast Contract Services" in Lawrenceville, GA...hmmmm... CONTRACT Services...

Within the body of the document: "Any alterations to this contract will not be accepted and the contract will be void." (CONTRACT used twice here).

Elsewhere, throughout the document, they refer to "the agreement".

I think an argument as to whether Comcast uses "contracts" is pretty cut-and-dry as they, themselves, refer to this "contract", which is to be mailed or faxed into their "Contract Services" location....

#52352

Comcast does not now nor has ever had contracts, they give you a campaign for one year, get your facts straight people

#51586

Comcast most assuredly DOES have contracts. Unfortunately they do not correspond with the ad one signs up for.

Or so I have been told by my CS rep. I never remember recieving anything in the mail that looked like a contract to sign, but Rep said one should have been sent out. What was all that stuff I signed when the sales rep was at my house getting me to buy the 2 year contract? So don't believe ads - this is the 2nd time, I got the run around on what the original ad said.

And I have the original ad in my hands right now.

If this contract is not honored I WILL give someone else my business. I've had it.

#48575

people expect handouts from comcast. *shakes my head* also, comcast doesnt offer contracts, they are contract free!!! you must be confused.

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ID
#141081 Review #141081 is a subjective opinion of poster.
Location
Marlton, New Jersey
Service
Comcast Internet Service
New Reviewer

Sercive tech disconnected MY line while disconnecting my neighbors line!!!

Lied to by phone reps, told service was being done in my area that day/night, should be up by midnight. Next day, still no service internet or cable tv. A second and third call to Comcast left a message for 3 different supervisors to return my calls. No contact from a supv. A service tech disconnected MY line while he was disconnecting my neighbors line. The service tech was out on 10/23/08. Luckily my neighbors kept the work order from the service tech so Comast shold know what kind of *** they employ! I need to file a formal complaint with Comcast but am unable to get a hold of a supv to do this! They are NEVER available or do NOT return my phone calls!
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3 comments
#50500

I don't work for comcast, but I've always heard if something doesn't sound quite right, it isn't right.

And your tale sounds fishy. Like maybe you neglected to say that you were also late paying or something.

Come on! Fess up or don't complain!

#45135

It's obvious you work for Comcast! Like I said, I DID report the problem and was lied to, there was no routine maintenence in my area.

If I would have known the truth then a tech could have come out a day sooner! So what's the excuse for no one returning my phone calls?

I have had issues w/ Comcast internet in the past, emailed the CEO and boy were the Houston Comcast boys kissing my butt after that! Oh yeah and I AM getting a service interupt credit!

#45125

Sorry,it has been a while and I need to catch up with things.

Look folks, calm down and start with the basic problem. :) You have no service, call into Comcast and report a trouble call for - No Service-. Trying to remote troubleshoot when your service is totally out just doesnt make sense. Ask for a tech to be scheduled to your address. Comcast provides a service and the goal is for you to be happy. Once your service is restored. Take a deep breath and then call 1-800-comcast for possible service interupt credit.

The disconnect issue could have come by mistake, some boxes have tags for addresses that could be unreadable, or the tech may have just goofed. Techs are human. Comcast does care for its customers and a happy one goes a lot further than the other.

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ID
#140990 Review #140990 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Internet Service
Loss
$101
New Reviewer

COMCAST STRIKES AGAIN

Ok, so I haven't been able to access my email account with Comcast for the last few days. Today, I found out that my incoming email has been getting bouncec back to the senders. (mind you I've had this account for about 20 years (through many name changes). I called Comcast tonight and after sitting on hold for quite a while the agent answered. I explained that I could not receive emails through Thunderbird and also could not log in through Comcast. net. After running some "tests" he came back on and said the problem must be with Thunderbird and he was going to transfer me to them. I told him, the problem wasn't Thunderbird as I couldn't log on even through the Comcast site. He said, let me run some more tests at which point we were either disconnected or he hung up, take your pick. I called back and got a very nice lady who told me my account had been suspended. No notes in the record as to why and she could find no reason. She said there were not even any notes made by the previous man I had been talking to. Makes me believe that he really did hang up. The lady re activated my account and I am up and running. I did ask to speak to a supervisor as the explanation as to why it had been suspended in the first place wasn't sufficient. She said he was on another call and wasn't available, she agreed to put me on *** to speak to him (only one supervisor on duty by the way). Needless to say that after waiting a few minutes, I was disconnected and never did get to speak to a supervisor. The plus side, my email is working again. The minus side, I don't know why it was shut off and all incoming emails for the last 4 days have been bounced back to the senders. They probably think I'm dead. LOL
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ID
#140972 Review #140972 is a subjective opinion of poster.
Location
New York, New York
Product
Comcast Account

No e-mail for 4 days and counting.

I have been without e-mail for 4 days so far. Comcast says the issue has been passed up to the next level of technical support. They explain that e-mail is a free service that is included with internet service. They explain this with the typical "we do not care whether you like it or not" tone that Comcast is famous for. Prior to Comcast I had Adelphia as my ISP. They took care of every problem while I was on the phone. Comcast bought their business. They increasd my monthly fee by 30% and it has been all down hill since. I dislike Comcast more than any other company I do business with. When will there be some viable competition in southern New Hampshire?
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ID
#140880 Review #140880 is a subjective opinion of poster.
Location
Natick, Massachusetts
Service
Comcast Internet Service
New Reviewer

Lying customer service reps!!!

I was told last week one price to pay so no disconnection by 2 different csr and she told me she was making notes on the computer that I would come in on thursday to pay. I went to pay yesterday and it had doubled! I called and asked about this and the csr told me there were notes but not I what I was told they were. I asked her if I could talk to a supervisor, she told me she would have one call me back, they NEVER did so now my cable will be disconnected on saturday!!! If they had told me the correct amount last week or said it might go up I would have saved that $. I am a single mother of 2 little girls and sometimes I do get behind, but I always pay whats due!!! I had no problem when it was INSIGHT!!! Until COMCAST TOOK OVER!!!!
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ID
#140865 Review #140865 is a subjective opinion of poster.
Location
Belvidere, Illinois
Loss
$300
New Reviewer

Comcast Unresponsive Customer Service

I have attempted to settle my final bill after terminating service with Comcast for over three months but have been unable to get resolution with well over a half dozen unhelpful customer service representatives. I am owed a partial refund of service for the MLB Extra Innings package, which I paid for completely in advance but did not receive the full year's service. At least two representatives agreed with me, and one told me I would be mailed a check for the net credit on my account, but I never received the check. Instead, I received a bill with no mention of the credit to which I am entitled. I have wasted many hours over many phone calls speaking with reps and supervisors. Some say they will look into whether or not I am owed a refund and promised to call back when they completed their research. I have been promised three such calls back, but I have not received a single one. I asked for a direct number for one rep and left a message following up, but I never heard back from her. Two representatives have said I deserve a refund but apparently did nothing to ensure I get it. One or two said I should not get a refund (they did not specify a reason) but would have someone follow up, which of course never happened. I can only assume they figure I will eventually give up and pay their incorrect billing figure, when in fact Comcast owes me money. The amount of money I am owed is not large, but I simply cannot stomach accepting this level of atrocious service and paying some incorrect bill. I hope someone at Comcast will read this note and respond to me. My account is 8798 3* 001 *361973.
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3 comments
#45126

I think it would be helpfull if you posted what city and state you are located in for local reaction in you service area.

#44724

Got some bad news for you...under the terms of their contract with the MLB, comcast probably isnt able to issue a credit to you. so you can keep calling, but my guess is that the credit is never going to happen regardless of the fact that you didnt get the service for the whole season.

#44646

You need to go to Consumerist.com and find out about Comcast's executive service or contacts.

Also try the blog comcastmustdie for more contact info. In the past it seemed like folks posting there got quick attention to their concerns.

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ID
#140716 Review #140716 is a subjective opinion of poster.
Location
New York, New York
Loss
$45
New Reviewer

Comcast Unresponsive Customer Service

I have attempted to settle my final bill after terminating service with Comcast for over three months but have been unable to get resolution with well over a half dozen unhelpful customer service representatives. I am owed a partial refund of service for the MLB Extra Innings package, which I paid for completely in advance but did not receive the full year's service. At least two representatives agreed with me, and one told me I would be mailed a check for the net credit on my account, but I never received the check. Instead, I received a bill with no mention of the credit to which I am entitled. I have wasted many hours over many phone calls speaking with reps and supervisors. Some say they will look into whether or not I am owed a refund and promised to call back when they completed their research. I have been promised three such calls back, but I have not received a single one. I asked for a direct number for one rep and left a message following up, but I never heard back from her. Two representatives have said I deserve a refund but apparently did nothing to ensure I get it. One or two said I should not get a refund (they did not specify a reason) but would have someone follow up, which of course never happened. I can only assume they figure I will eventually give up and pay their incorrect billing figure, when in fact Comcast owes me money. The amount of money I am owed is not large, but I simply cannot stomach accepting this level or atrocious service and paying some incorrect bill. I hope someone at Comcast will read this note and respond to me. My account is 8798 3* 001 *361973.
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ID
#140706 Review #140706 is a subjective opinion of poster.
Location
New York, New York
Loss
$45
New Reviewer

Comcast - help! need my phone service!

We have had chronic reception/equipment problems w/Comcast for years. When hubby's job ended he signed us up for triple play to save $. Now we're losing phone service and net/tv regularly, sometimes for days at a time! They "fix" it; but lasts for a couple weeks. I'm co-manager of emergency fund to save Howard County, MD residents from being evicted, having utilities turned off, or going without food/shelter. Plus I have ailing, elderly parents and a retarded sister who must be able to reacy us. I need my phone & internet! Can't afford Verizon. What can I do? Linda in Ellicott City
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ID
#140701 Review #140701 is a subjective opinion of poster.
Location
Ellicott City, Maryland
New Reviewer

Comcast can't get the installation right

In August I was sold the Comcast double play for HD TV and internet service. The technician showed up and only hooked up the basic cable stating I needed an HDMI cable for HDTV. I purchased the cable (very expensive) and when they finally showed up to hook up my box, I was told HD isn't even available here. They hooked up the DVR and we finally had a picture on our 50"plasma. However, when they installed the DVR something happened to the other 3 tv's which do not have the digital box. Now Comcast insists I pay them to fix what was not broken prior to their installation of the DVR or I could always subscribe to their monthly maintenance plan. This is a joke - good luck getting anyone to show up (as they have missed 2 of their scheduled appointments) and when someone finally shows up they are incompetent.
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ID
#140674 Review #140674 is a subjective opinion of poster.
Location
Mobile, Alabama
Service
Comcast Installation