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Comcast - On Demand Program not available in HD

I recently searched On Demand for Episode 99 of the John Oliver show in HD. Although I pay for HD, this episode was available only in SD. I called Comcast about this and was told this was because the program had not been provided to Comcast in HD. I cannot understand this since I know that the program was originally aired in HD. I suspect that what happened is that Comcast has not yet worked out all the bugs in their new method of listing On Demand programs. It used to be that one got to select HD at the beginning of a search for programs so all the ones listed were thereafter in HD. Then they changed to listing the HD and SD programs together, interleaving them. Now, they have a new method in which the HD programs are all listed in a bunch and then all the SD programs. I think that somehow they simply forgot to list the John Oliver Episode 99 in HD.
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Review
#1040754 Review #1040754 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
I want them to do it right in the future

Comcast reps give out erroneous information

1.1
Details
I was told i could put my account on a seasonal hold for 90 days. I was told that it was necessary to give them a return date.....which i did. I asked the rep what would happen if i came home before the start up date. I was told "nothing, just call and have it turned back on." Lo and behold i came home 2 weeks early and to my disdain i just got my new statement. It was for $500!!!! Seems if you do not keep your service off for 90 days...they then recalculate your bill and charge you for EVERY SINGLE DAY YOU WERE OUT OF TOWN! I have been a customer for more than 30 years and this is how they treat their customers! I asked for a supervisor who also said "too bad". I then demanded to talk to her supervisor and she forwarded me to a "voicemail". Of course..no one returned my call. Had i been told about the PENALTY, i would have cancelled my service completely, brought my equipment back....and had it all reinstalled upon my return. But i was never given that option. I was deceived and will call ATT tomorrow to get their prices. There is no such thing as customer service at comcast xfinity.
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Review
#1040662 Review #1040662 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Lied to Twice!

1.9
Details
I paid my final bill three weeks ago and there was a $150 Early Termination Fee, I spoke with the lady and told her that I had comcast at the new place I moved to and I was an authorized user. She looked up the account and said yes, I can see that. I will credit the account. One week later another phone call from their collections agency stating they did not credit the amount. I called today and was passed around and given an incorrect phone number. I finally spoke with a rep and the first thing she said was "I see you have a $150 charge, how would you like to pay that". I went through what I was told and she said, you were in a two year contract that you signed on...day etc. I asked her to transfer me to a supervisor, she said that they would not do anything for me and I needed to speak with someone in another department, she transferred me to sales...they transferred me back. I finally ask for a supervisor and the girl was rude and irritated. She spoke with the supervisor before getting on the phone and he started out "I see you have a $150 charge...". Unbelievable!!! I asked him if he would like know why I asked for him (it didn't matter, he'd made up his mind before I got on the phone" He even put in my file that I owe this amount and not to waive it. This is terrible customer service. I am really upset, but what can I do. They don't care about their customers, and I was lied to by the woman I paid my final bill to...sad. Just beware, and I know many people don't have a lot of choices since Comcast has a monopoly in this area :-(
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Review
#1039221 Review #1039221 is a subjective opinion of poster.
Pros
  • Variety
  • Installer
Cons
  • Being blatantly lied to
  • Will not do as they promised
Reason of review
Poor customer service
Loss
$150
Preferred solution
I just want them to do what they promised when I paid my final bill.
Tags
  • comcast complaint
  • Comcast Outage
My Comcast bill increased $60 this year with no changes to service
My Comcast bill increased $60 this year with no changes to service
In January of 2016, I signed a two (2) year contract with Comcast for Triple play. I was on Double play prior to that but they encouraged me to move to Triple play by giving me a $20 service discount. They told me my bill would be $149.99 for the 2 years and they even...
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1 comment
Anonymous
#1320383

Comcast is the worst !!!! They did the same thing to me their representative told me my bill would be lower than it was before ...

they charged me for equipment I had turned in. As a result I cancelled my service with them and instead of giving me the credit I was due they sent me a final bill..

I refused to pay it because I didnt owe it so they put it on my credit..!!! I dont understand how they can get away with all they do.

Review
#1039095 Review #1039095 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$60
Preferred solution
Price reduction

Comcast hidden fee scam

1.0
Details
Signed up 3 months ago for XF Starter Double play at 79.99, my second full month bill went up to 84.99. Was told the 79.99 price was for two years. Plus I have charges for adjustments on my bill for changes made on 4/14/17, no changes were made. If you look at the bill the bundle canceled is the same as added. After hours trying to chat with someone I got through. Was told the extra $5 added to the bill was because I did not sign up for paperless billing and auto payment. Buyer beware, don't believe what Comcast Agents tell you in a live chat! Was never told about the paperless billing and auto payment to get the $79.99 price or that there is a cap on my internet. Make sure you get everything in writing first because they won't send you any info once they sign you up.
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Review
#1038922 Review #1038922 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$120
Preferred solution
Price reduction

Comcast - Billing

1.8
Details
tired of getting screwed by Comcast high price when its suppose to be 89.99 a month an then bill comes 287 then next bill 124 then jumps to 140 for *** charges this is bull *** I'm going to talk to my lawyer about Comcast can sure breach there contract so I should be able to breach it since there not doing what contract was an I'm tired of getting screwed by them my lawyer will be contacted ive been a good customer for over 4yrs an they don't want to help a customer out that's crazy just tired of getting taking advantage of these prices that they say is suppose to be such an such then they charge you a arm an a leg
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Review
#1038893 Review #1038893 is a subjective opinion of poster.
Pros
  • Speed
Cons
  • Over priced
  • I did not like there billing fees
Reason of review
Pricing issue
Preferred solution
Price reduction

Update by user Apr 23, 2017

No up date as of this time. Hasn't been resolved.

Original review posted by user Apr 23, 2017

First thing the installers work order had us down for only one TV. When I signed I told the lady we had two. The installer had to cancel his next appointment because he finished ours. I asked for my old phone # and still...
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Review
#1038174 Review #1038174 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$200
Preferred solution
Price reduction

Comcast - Customer Service is Awful

2.6
Details
We live in a duplex and have AT&T for our cable/Internet. New neighbors next door have Comcast out to install their cable. While installing it he disconnected our service. We notified him and he said he'd fix it. Some time goes by and still not fixed. We ask him to fix it before he finishes their installation so we have TV and he is better aware of what he disconnected. He then copped an attitude, used several expletives, and said he would not reconnect our service. We called Comcast. We asked for a supervisor. The man told us that it was not his responsibility and we had to call AT&T. I informed him, again, that it was HIS tech that disconnected us. He told me their techs don't know how AT&T works. Well, he certainly figured out how to disconnect it. We asked that a supervisor contact that tech or come out to the location and tell him to undo what he did and turn us back on. We were told it wasn't his responsibility and we had to call AT&T. So now we're without TV until AT&T can get a technician out here, and I'm sure there will be a charge. We initially were going to give Comcast another try when we moved here, but they sent out one tech who was clueless and a second who brought the wrong equipment. In the past when we've used them we were down regularly (both Internet and cable TV) several times every day, and twice every day we had an outage lasting 10 to 20 minutes (one between 10:00 a.m. and 10:30 a.m. and again between 4:00 p.m. and 4:30 p.m.). We work at home and having Internet going up and down all day and then being out for 10 to 20 minutes every day twice a day was a real problem. If a representative of Comcast disconnects our service it sure should be their responsibility to fix the problem...immediately.
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Review
#1037896 Review #1037896 is a subjective opinion of poster.
Reason of review
Rude technician and poor customer service
1.0
Details
I moved other state, there no service from comcast. I cleared all my bills and asked the customer care to stop my service and deactivate it in January month and thought I deleted my account. After 2 months later, someone called me, said that you need to pay bill for...
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1 comment
Anonymous
#1320174

when you have a contract for price of 89.99 an it jumps to 287 an then next bill 140 its *** this is how they treat there customers its a bunch of *** I do like the internet but still these prices are for the birds you never get the same amount each month or they say you owe for this an that another *** I'm quite upset with this company an *** don't help so looking for away to breach a contract they sure know how to do it an its a bunch of *** unsatisfied customer

Review
#1037365 Review #1037365 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$119
Preferred solution
Full refund

Comcast sucks

1.0
Details
Comcast sucks. They are the most crooked bunch of thieves on planet earth. They manipulate billing to rip you off every way they can, from the billing cycle dates to deposits made to phony charges. Anyway they can steal they do. They bill you in advance, and charge you deposits and when you cancel your service? well you can forget about ever seeing a dime back from them, they will manipulate all kinds of *** in your billing and say they don't owe you anything or they will come up with more phony *** and tell you that you owe them money. It's amazing how in this country companies like comcast can get away with what they do to customers, but hey they have all the politicians in their pocket. Guess the old saying is true " money talks and BS walks. I hope comcast ceo's and everyone associated with comcast rots in ***.
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Review
#1036827 Review #1036827 is a subjective opinion of poster.
Cons
  • Thieves
Reason of review
all of the above and then some
Preferred solution
Comcast should be brought before the FTC and FCC and punished like any other thief would be