Latest review first
Comcast screws the little guy again!
I am a Comcast cable customer subscribed to their extended basic package. Today, one more of my channels disappeared from my line-up. I called them and was told that they removed the channel from my line-up so they can expand service. I asked if it was to expand my extended basic set-up and was told that it was for one of the higher tiered packages. This is the third or fourth channel that has been removed from my line-up in the past two years so that they can "expand service". My service is never the one being expanded. My bill hasn't decreased even though I am now receiving less in service than when I signed up with Comcast. I was told that if I want the missing channel(s) I should sign up for the digital package. This seems ridiculous since on June 12th all goes digital anyway. I know that it is a matter of what is provided in a package, but why is my package constantly being downgraded so they can expand the higher earning packages. This is a rip-off of the little guy. I don't want their digital package. I was getting all I wanted with the extended basic and now I feel like I am being forced into a higher priced set-up. Well, I guess I am going to have to finally make the switch to another provider like Direct TV; however, one thing will still remain the same as with Comcast -- too many sports programs for my liking. I don't want to have 29 sports channels or satellite radio just so I can get the channels I do want. When oh when will a la carte TV be available? I am so sick of this whole thing!
Comcast in Jackson, Michigan - Charging more for same phone service
I had Comcast cable and internet,and vonage for the phone service for $24.99 because comcast didnt offer it. When they finally offered it in our area it was the same price but for local calling only.They finally included long distance at the same price and called us once a week to switch.WE finally agreed and after the switch they said we would have to pay a $50 deposit.The old bait and switch.Then they said they werent charging me any more than Vonage.I wont go into the detail except that they switched me back to vonage after my very firm and semi loud voice and no cussing.theyre all crooks.g everingham
Comcast in Mount Laurel, New Jersey - Comasters service the man i talked to about a trailer was mean and dis respectil.
on sat april 4 i went to the store to buy a trailer, 5x6 there was one on the lot. i took the paper out of the holder and went to customer service. the lady call some man, i think his name was doug. i told him that i wanted to buy this trailer, he stated that he does not have any in stock. i show him the paper and he stated that it was sold. the man was very disrespectful, and acted like he did not care. he would not even check if any other store had one. thanks
Comcast Cable TV
We are trying to find out the cost of 4 TV's in our house, which are not Digital or HD, to get hooked up to Comast digital service when it beings in June. We have talked to about 4 different people at Comcast, and either the person won't tell us if we need boxes and won't quote prices, or another says we will need boxes which will cost $8.95 after the first one, and another says we won't need boxes at all as we are connected to Comcast cable. We currently do have Comcast cable. Also, the Comcast cable TV ads all say that if "you are connected to Comcast cable, you don't have to do anything to get the digital channels." Baloney!!! Comcast has already changed over to digital on 4 different stations -- do I have to tell you that we cannot access those four channels any more. We don't want to get rid of Comcast, as where we live they are the best (and really) the only choice. But we would like some honest information. Are they afraid to tell the truth?
So Comcast tells it's customer's that if you have cable, you don't need to worry about going from analog to digital TV. You're covered right. Now Cartoon network is transmitting on a digital signal and you can't get it "unless you have a DIGITAL CONVERTER WITH...
Comcast in Maplewood, New Jersey - Rude and Nasty Customer Service and Liars
I picked up (2) adapters on Saturday, or shoudl I say they were thrown at me. Customer Service refused to make a tech appt for installation for me and told me "to do it myself" - "then call the number on the box for help". I ask for a guide for our On-Demand remote and it was also tossed at me and I was told " I could have printed this off on the internet". I was told to pick up my adapters at my local cable office and was not looking forward to going there. I was also told that I could make an appt for tech to install. Well, now I have my adapters and I actually got one to work but I can not get channel AMC, the whole reason why I am getting adapters and getting stuck with On-Demand in the first place. I call and let them know that AMC is n/a so they want to send a tech out and charge me for it.
Comcast in Chelmsford, Massachusetts - Dont waste you time with "upgrading" to the new cable box
where to begin; i got a so called new upgrade cable box from comcast on friday. 3 days later nothing but problems. lets see. the volume does not work on the remote, the mute button does not work you can not use the guide to forward to the next day. if you record a program and want to turn off the tv you cant. now i have a DUI message for the last two hours the tv will no go on. I have a sony bravia lcd. i did not have these problems with my old box. And to sweeten the misery, the cable box numbers on the front of the box are large and vivid white blaringly so much that you need to buy a blue film to lower the light intensity. even with the blue plastic its still glaring. i wish i could cancel and go with verizon , but they dont have the fios service in my neighborhood yet. I've been on the phone to customer support Numerous time with no avail.
Abc run a scam on rebate from comcast.saying only if you have basiccable
bought tv and all from abc,was told i get 75.00 off cable bill.be givin the run around since sept. 6 MONTHS!! now abc said only if i have basic cable will i get rebate..there is no such thing anymore as basic cable.who buys a 42 tv,the surround sound, the cabnet and speaker stands all that and im so poor i can only afford a basic cable,, neve will go to them again...... sooooooooo bad service i got the phone hung up on me...comcast told me no such deal!!i sent in all paper work abc told me to do,, now they say i should read fine print on rebate,,fine ,put that in the hall of shame,, lost me as a customer....
Comcast: comcast deception
We changed to the Dish from Comcast. They set a date for pick up of the Comcast box,he came & picked the box on the scheduled date. We received our last bill from Comcast, we couldn't believe it they said we owed $450.00. When we called they said do you have any proof that you returned the box? We said he didn't give us a receipt. So I don't know what we are going do. I think we will have to bring a lawyer into help us settle this diagreement Just a heads up GET A RECEIPT!!!
By adding phone service, Comcast caused computer expense.
We added digital phone to cable TV & internet services, and in the process, Comcast damaged our computer, causing $360+ additional expense --- it proves that trying to save money costs!!! Calling Comcast has become part of my daily routine --- no customer service, and no "real" people to care. Still trying to get reimbursed, but to add insult to injury, my bill says "PAST DUE", and Comcast is charging for items not included. There are NO consumer advocates for a case like this. I wish I had read these complaints (and others posted online) before I ordered service --- a good lesson, but expensive!
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Comcast? What happened? What can we help you with?