Latest review first
Comcast doesnt have to care about customer service
I called Comcast on Sat. at 2 p.m. to fix my tv cable. He said someone would be at my house before 9 p.m. that night. I called at 7 p.m. to check the status only to find the supervisor never put a service order in about my problem. Technician came out on Sunday but couldn't fix the problem. Told me someone would be out that afternoon. I called at 6 p.m. Sunday and was told by rep "we don't really have to come out...we have 24 hours from the time the work order was submitted." Is now Monday morning--almost noon. Still no technician. Wrote V.P. Germano. His office supposedly helping me. I'm losing money because I have to stay home and wait on these people. Please, if you have problems with Comcast contact your state consumer affairs office and the FCC. We also need to petition for competition. Comcast is a monopoly, which is why they don't care about customer service. I'm contacting my state rep and city/county commissioners to bring competition into the area.
Comcast in Burlington, Vermont - On Demand No Longer Available
Comcast (again!) is raising rates and deleting services. Am on the phone with Dan (1/24/09, about 3:58PM). No longer have local on-demand channel, suddenly taken away with no notice. Have checked bills, nothing listed. Dan states that Comcast is "getting rid of on-demand channels to free-up band width on Comcast system, and that this was implemented one month early" with ABSOLUTELY NO NOTICE, but quick to include rate increase! Can the government start to control this ridiculous behavior, now that we have someone normal in the presidency? When is Comcast going to be held accountable for their deceptive practices?
Angry comcast customer
: Your company is the worst I have seen in my 35 years as a resident of ElDorado County. We have had your techs out several times to fix problem with your equipment. The first time you gave us a bad cable box. Most recently we had no internet. Your techs came out to look at the router, and and blamed it on our brand new computer.We then spent money trying to get our computer fixed, and in the end we called you back when nothing worked.Your wireless tech said it was comcasts router and guided us through the process of rebooting our router because of bad software uploaded to the router ie- "The Google Bug". After calling and making a formal complaint about the tech's that came to the house that day and did nothing.We then spoke with customer no-service tech #9U?, he assured us that we would recieve a $30 credit on our account and promised us 16 mgbs for 1 year. This of course did'nt happen and we had to place another call. After being on hold for over 30 min. and 3 customer no-service people, we spoke with Micheal #YCS and since there was no record of the conversation with tech #9U? told us in so many words that we are screwed and all they can offer is a pro-rate for the internet that we were down in the amount of $9.50 ish. In hind sight I don't know what I could have done differently. I guess this is a sign of the times that big business doesnt care about us, just the money that we give. Service seems to be a thing of the past, maybe if enough of us swich companys it will force you, Comcast, to rethink your motives.Very Angry Customer
Comcast in Knoxville, Tennessee - The worst company I have ever dealt with!
From day 1 we have had nothing but problems with Comcast. We have internet and cable and the installer didn't install the internet correctly. The tech who came out to check the problem never even left his truck and then we got the runaround for a month until we had a friend fix the problem. They never compansated us or even appologized. We were charged for that whole month when we didn't even have service. We then have had too many problems with our cable and internet to list. Ooo and RUDE customer service including managers.We have spent numerous hours on the phone aurguing with them. We are canceling our service after 8 months and I am sure we will be robbed of our deposit .
Comcast in Southfield, Michigan - Same OLD movies
im tired of watching the same movies from the 70's and 80's there are enough new up to date movies to air. when the channels go out the bills keep coming. there are so many hbo sho max starz etc channels what since does it make to show the same movie on all the same subscribed channels. im so irritatated by this and im about ready to try another cable company. start showing the newer movies and lower the rates these prices for these services are an outrage. we have the old movies on vhs for crying out loud.
Comcast has the worst customer service I have ever had the misfortune of dealing with.
I scheduled an installation vie their online chat for January 7th 2009, between 830am and 11am. At noon on this day I called Comcast because I had not heard from the technician. I was informed that my install date was actually January the 11th. I asked how was it that the on-line chat person told me the 7th but the call center shows it as the 11th? I was told they had no idea and that they do not have access to the online infromation or vice versa. I had taken the morning off from work and now evidently for nothing. So I reschedule for the 12th since I was unable to be their on the 11th. On the moring of the 12th I get a phone call saying that they cannot be there as scheduled and were running late. When they finally showed up, around 1230pm they spent an hour installing my internet only to tell me that the modem was not any good, they did not have another modem in their truck, they were out of modems in the local office and it might be a few days til they received more modems. The kicker was they modem they had had been sent out for service prior and never check to ensure it was working properly. I called the 800 number and was told there was nothing they could do. Terrible buisness practices!
Comcast loads up on fees
I am a longstanding, on-time paying customer with Comcast. I asked about downgrading service to get their advertised $24.95 economy internet. The CS Rep. informed me it is 1/6th the speed of their high speed internet, there is a $3.00 per month modem fee and a one-time installation charge of $27.95. I mentioned that I currently have HS internet, cable and phone service with them and asked what the $27.95 installation fee is for. I was told that they have to flip a switch, they don't come out to the house. I mentioned that there are other companies offering lower monthly "new customer" rates so if I have to pay an installation fee why would I stay with them? I was told the installation fee couldn't be waived. It looks to me like Comcast doesn't care to much about keeping their customers.
Comcast in Berlin, Berlin - Returned mail BL004........Blocked for Spam
While not a customer of Comcast.net myself; 7 of my friends and relatives are: Fred Bolton FJBolton@comcast.net Robert Bolton arbolton@ " " Pam Cramer cramerjp@ " " Mary Virnig mvirnig@ " " Pearl Gunsell pgunsell@ " " Mary Ann Myers whmam@ " " Mary Beth Ballantyne mbballantyne12@ " " I have been communicating with the above for a long time now; as I've lived in Germany for the past 43 years, this has been my only possibility to keep in touch with them. Several weeks ago: comcast post started returning my mail under BL004 "Blocked for Spam". (And this right before Christmas). I am requesting my name be taken off the Spam listing; and mail allowed to go through. Thank you. Sincerely, Helen Bolton-NÃ¼sse NutsnBolts@web.de
Comcast are dishonest
I have recently got Comcast cable service and have had nothing but problems from day 1. They failed to inform me the reason that my Ondemand service did not work was because they could not reach an agreement with the township I live in, instead they made me run up and down stairs re-setting the boxes for me to only find out later that they lied to me stating the village of South Holland was blocking Ondemand because of the adult content. However, we were able today to order an adult movie which according to them was being blocked by my village! They lied and I'm so dissatisfied. They have dishonest drones for Customer service reps who will consistently lie to the good paying customers. I had serveral reps lie to me about the time frame in which my Ondemand service would become active. They give customers used cable boxzes so my box was obviously defective, it kept freezing up and was not allowing me to change the channels manually or by remote. Mind you all this has taken place between Saturday the 6th and Wednesday the 10th. Anyone wishing to pay their hard earned money on Comcast for a few extra channels must know that it comes with a huge price!!!
Comcast - Can't get the boxes working..
I moved across the street and comcast can't get my two HD boxes to work properly. The first techs out there set me up moving day but did not check all the signals. I replaced my cable modem twice just to get my phone line and internet up. Now my cable boxes are not functioning properly. They lock up, can't receive some channels, I'm lucky if they boot up... HELP.. the tech has been out three times - one time for six hours and I've been on the phone with technical support for at least six hours. I had two of my three cable boxes across the street. They worked fine. They sent me to the comcast retail store because one of the boxes (HD/DVR) couldn't boot. Still two of the new boxes don't work. My old one with out the card works just fine. Contrary to what they think I can't sit home and wait for them to come over and trouble shoot...
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Comcast? What happened? What can we help you with?