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Comcast doesnt have to care about customer service

I called Comcast on Sat. at 2 p.m. to fix my tv cable. He said someone would be at my house before 9 p.m. that night. I called at 7 p.m. to check the status only to find the supervisor never put a service order in about my problem. Technician came out on Sunday but couldn't fix the problem. Told me someone would be out that afternoon. I called at 6 p.m. Sunday and was told by rep "we don't really have to come out...we have 24 hours from the time the work order was submitted." Is now Monday morning--almost noon. Still no technician. Wrote V.P. Germano. His office supposedly helping me. I'm losing money because I have to stay home and wait on these people. Please, if you have problems with Comcast contact your state consumer affairs office and the FCC. We also need to petition for competition. Comcast is a monopoly, which is why they don't care about customer service. I'm contacting my state rep and city/county commissioners to bring competition into the area.
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1 comment
Anonymous
#51790

I have had comcast service for about 2+ years now. I accept the high prices, as I do have a lot of channels and fast internet. However; the service has a tremendous amount of LAG. Very fustrating when attempting to use the POS DVR box. I remember the update back in June07. That was supposed to cure the problems or thats what technical support stated. Instead, the update removed the Microsoft OS and placed a wanna be TIVO style. We lost functionality! I no longer could remove channels from the index that I did not want. Like the 20+ pay per view sports ticket channels, that now I must transition through to get to the channels I want. Also, the recording functions of the DVR, no longer supported choosing a channel or time frames of individual shows. As for the LAG, it is still prevalent. I felt very ripped off, the update reduced the level of functionality that I enjoyed. Now comes the point of the conversation.

Today, I realized the true Corporate values of Comcast. I have been attempting to cancel one of my premium channels. I have been calling support for 2-3 weeks, Each time I called I used the option to cancel services and was recieving a recorded message stating the current wait time was over an hour. 1 hour hold times is completely unacceptable. Sometimes, it disconnected the call automatically "Due to Exceptionally High Call Volume".

Today, after getting the usual response of wait time greater than 1 hour. I hung up. But then I called back, I used the option to add services. I was immediately connected with a service representative. (The service agent I talked to helped me cancel the premium service, so that was taken care of.) HUH, wait a minute. Why would I recieve immediate service to add services but over an hour to reduce services.

Now, yes you can tell me that the digital broadcast transition has increased the call volume. DO NOT GIVE ME THAT LINE OR STANDARD EXCUSE. If that was the case, then the large hold times would be on adding services also. The only reason I can think of, is that they reduce the service that reduces the income for the corporation.

Yes, I finally got the Premium channel cancelled after two weeks, thereby; giving the company increased revenue because I could not cancel what I did not want, when I wanted to, but had to pay for since it was a service connected to my account that was active. Way to go Comcast. Extra half month of premium channel revenue. But the down side is that I am a disgruntled customer who is evaluating other options.

I commend them on thier solid commitment to corporate values and increase revenue.

Review
#144581 Review #144581 is a subjective opinion of poster.

Comcast in Burlington, Vermont - On Demand No Longer Available

Comcast (again!) is raising rates and deleting services. Am on the phone with Dan (1/24/09, about 3:58PM). No longer have local on-demand channel, suddenly taken away with no notice. Have checked bills, nothing listed. Dan states that Comcast is "getting rid of on-demand channels to free-up band width on Comcast system, and that this was implemented one month early" with ABSOLUTELY NO NOTICE, but quick to include rate increase! Can the government start to control this ridiculous behavior, now that we have someone normal in the presidency? When is Comcast going to be held accountable for their deceptive practices?
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2 comments
Anonymous
#738338

Now I know what happened. They never notify anyone of issues with payments but terminate your service when they failed to adequately notify the customer of a change in THEIR billing code.

After several calls to customer service and trips to the local office, I finally was told of why my bills were coming in doubled of what they should have been. Of course this was after I paid over $200 to have my service re-connected while waiting for their response to my billing issue (two weeks). This is all because a payment of $130 was returned and I not being told why when asked (twice). I pray that the government get involved because valued customers are being treated as trash because they are allowed to have a monopoly.

They so-called manager would not offer anything (other than a credit of the $8 late fee when the payment was returned) and said that it was my fault for not ensuring my online payment/credit union account code was updated.

My credit union (DelOne) was excellent when I called about the payment because they shared how they are having to deal with this issue with the majority of their customers because Comcast failed to properly notify their customer (they were not happy to have to clean up others mess to provide proper/appreciated service to their customers. "Please Help!"

---Pissed Customer!

Anonymous
#81403

I work on Cap Hill in Wash. we will soon bust them wide open :)

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#144541 Review #144541 is a subjective opinion of poster.

Angry comcast customer

: Your company is the worst I have seen in my 35 years as a resident of ElDorado County. We have had your techs out several times to fix problem with your equipment. The first time you gave us a bad cable box. Most recently we had no internet. Your techs came out to look at the router, and and blamed it on our brand new computer.We then spent money trying to get our computer fixed, and in the end we called you back when nothing worked.Your wireless tech said it was comcasts router and guided us through the process of rebooting our router because of bad software uploaded to the router ie- "The Google Bug". After calling and making a formal complaint about the tech's that came to the house that day and did nothing.We then spoke with customer no-service tech #9U?, he assured us that we would recieve a $30 credit on our account and promised us 16 mgbs for 1 year. This of course did'nt happen and we had to place another call. After being on hold for over 30 min. and 3 customer no-service people, we spoke with Micheal #YCS and since there was no record of the conversation with tech #9U? told us in so many words that we are screwed and all they can offer is a pro-rate for the internet that we were down in the amount of $9.50 ish. In hind sight I don't know what I could have done differently. I guess this is a sign of the times that big business doesnt care about us, just the money that we give. Service seems to be a thing of the past, maybe if enough of us swich companys it will force you, Comcast, to rethink your motives.Very Angry Customer
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#144390 Review #144390 is a subjective opinion of poster.
Loss
$230

Comcast in Knoxville, Tennessee - The worst company I have ever dealt with!

From day 1 we have had nothing but problems with Comcast. We have internet and cable and the installer didn't install the internet correctly. The tech who came out to check the problem never even left his truck and then we got the runaround for a month until we had a friend fix the problem. They never compansated us or even appologized. We were charged for that whole month when we didn't even have service. We then have had too many problems with our cable and internet to list. Ooo and RUDE customer service including managers.We have spent numerous hours on the phone aurguing with them. We are canceling our service after 8 months and I am sure we will be robbed of our deposit .
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2 comments
Anonymous
#51027

I will never deal with comcast agian. I was a loyal customer for years, then they became bigger and bigger.

Anyway I got the 3 for 99 bundle that was set for a year or supposed to be then with in 6 months they had raise the price three times. I called to cancel and told them at my previous residents I had them and loved them. I also told them how disappointed I was that they were jumping prices the way they were. I was told go somewhere else if you are to cheap to pay for our service.

So that is what I did, after about three weeks of them refusing to remove their phone line from my house and keeping it so I could not call out on it. I was 8 months preggie and fought for about 4 hours a day. then they would no longer take my calls or hang up on me when I called. Finally I had to contact a lawyer andPublic commision and have them forced out.

Then to top it off when Verizon came to put my line in all the phone lines were cut.

He said this is common with comcast customers. They could offer everything they have free and everyone else could charge 500.00 a month and I still would not use comcast :(

Anonymous
#50710

:

Your company is the worst I have seen in my 35 years as a resident of ElDorado County. We have had your techs out several times to fix problem with your equipment. The first time you gave us a bad cable box. Most recently we had no internet. Your techs came out to look at the router, and and blamed it on our brand new computer.We then spent money trying to get our computer fixed, and in the end we called you back when nothing worked.Your wireless tech said it was comcasts router and guided us through the process of rebooting our router because of bad software uploaded to the router ie- "The Google Bug". After calling and making a formal complaint about the tech's that came to the house that day and did nothing.We then spoke with customer no-service tech #9U?, he assured us that we would recieve a $30 credit on our account and promised us 16 mgbs for 1 year. This of course did'nt happen and we had to place another call. After being on hold for over 30 min. and 3 customer no-service people, we spoke with Micheal #YCS and since there was no record of the conversation with tech #9U? told us in so many words that we are screwed and all they can offer is a pro-rate for the internet that we were down in the amount of $9.50 ish. In hind sight I don't know what I could have done differently. I guess this is a sign of the times that big business doesnt care about us, just the money that we give. Service seems to be a thing of the past, maybe if enough of us swich companys it will force you, Comcast, to rethink your motives.

Very Angry Customer

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#144388 Review #144388 is a subjective opinion of poster.

Comcast in Southfield, Michigan - Same OLD movies

im tired of watching the same movies from the 70's and 80's there are enough new up to date movies to air. when the channels go out the bills keep coming. there are so many hbo sho max starz etc channels what since does it make to show the same movie on all the same subscribed channels. im so irritatated by this and im about ready to try another cable company. start showing the newer movies and lower the rates these prices for these services are an outrage. we have the old movies on vhs for crying out loud.
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3 comments
Anonymous
#63124

HAHAHAHAHA! Oh My God!

You are SOOOOOOOOO ***! the network is to blame and not the cable service.... WAHAHAHAAHAHAHA!

you are so dumb my friend... :p :p :p :p

Anonymous
#56088

it's not about the movies, or the "line-up" as much as it is the money payed to carrier that provides it to us. dad's putting his antenna back on the roof ---- same movies. hate to burst your bubble.

xkykyx
#51473

Just to let you know the movie lineup on a channel has absolutely nothing to do with the cable service. It has to do with the broadcasting companies like NBC, CBS, and so on.

I work with another tv provider, not comcast, and I get people screaming at me about this.

Complain about broadcasters not cable, every cable company provides the same channels which provide the same movies. Hate to burst your bubble.

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#144166 Review #144166 is a subjective opinion of poster.

Comcast has the worst customer service I have ever had the misfortune of dealing with.

I scheduled an installation vie their online chat for January 7th 2009, between 830am and 11am. At noon on this day I called Comcast because I had not heard from the technician. I was informed that my install date was actually January the 11th. I asked how was it that the on-line chat person told me the 7th but the call center shows it as the 11th? I was told they had no idea and that they do not have access to the online infromation or vice versa. I had taken the morning off from work and now evidently for nothing. So I reschedule for the 12th since I was unable to be their on the 11th. On the moring of the 12th I get a phone call saying that they cannot be there as scheduled and were running late. When they finally showed up, around 1230pm they spent an hour installing my internet only to tell me that the modem was not any good, they did not have another modem in their truck, they were out of modems in the local office and it might be a few days til they received more modems. The kicker was they modem they had had been sent out for service prior and never check to ensure it was working properly. I called the 800 number and was told there was nothing they could do. Terrible buisness practices!
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#144104 Review #144104 is a subjective opinion of poster.

Comcast loads up on fees

I am a longstanding, on-time paying customer with Comcast. I asked about downgrading service to get their advertised $24.95 economy internet. The CS Rep. informed me it is 1/6th the speed of their high speed internet, there is a $3.00 per month modem fee and a one-time installation charge of $27.95. I mentioned that I currently have HS internet, cable and phone service with them and asked what the $27.95 installation fee is for. I was told that they have to flip a switch, they don't come out to the house. I mentioned that there are other companies offering lower monthly "new customer" rates so if I have to pay an installation fee why would I stay with them? I was told the installation fee couldn't be waived. It looks to me like Comcast doesn't care to much about keeping their customers.
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1 comment
Anonymous
#50943

Comcast is horrible with their high rates. When Verizon comes to Philadelphia, I say every Comcast customer changes to Verizon. They built this new building and show this *** movie every 7 minutes and you our money pays for it all.

Review
#143504 Review #143504 is a subjective opinion of poster.

Comcast in Berlin, Berlin - Returned mail BL004........Blocked for Spam

While not a customer of Comcast.net myself; 7 of my friends and relatives are: Fred Bolton FJBolton@comcast.net Robert Bolton arbolton@ " " Pam Cramer cramerjp@ " " Mary Virnig mvirnig@ " " Pearl Gunsell pgunsell@ " " Mary Ann Myers whmam@ " " Mary Beth Ballantyne mbballantyne12@ " " I have been communicating with the above for a long time now; as I've lived in Germany for the past 43 years, this has been my only possibility to keep in touch with them. Several weeks ago: comcast post started returning my mail under BL004 "Blocked for Spam". (And this right before Christmas). I am requesting my name be taken off the Spam listing; and mail allowed to go through. Thank you. Sincerely, Helen Bolton-Nüsse NutsnBolts@web.de
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#143080 Review #143080 is a subjective opinion of poster.

Comcast are dishonest

I have recently got Comcast cable service and have had nothing but problems from day 1. They failed to inform me the reason that my Ondemand service did not work was because they could not reach an agreement with the township I live in, instead they made me run up and down stairs re-setting the boxes for me to only find out later that they lied to me stating the village of South Holland was blocking Ondemand because of the adult content. However, we were able today to order an adult movie which according to them was being blocked by my village! They lied and I'm so dissatisfied. They have dishonest drones for Customer service reps who will consistently lie to the good paying customers. I had serveral reps lie to me about the time frame in which my Ondemand service would become active. They give customers used cable boxzes so my box was obviously defective, it kept freezing up and was not allowing me to change the channels manually or by remote. Mind you all this has taken place between Saturday the 6th and Wednesday the 10th. Anyone wishing to pay their hard earned money on Comcast for a few extra channels must know that it comes with a huge price!!!
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#142578 Review #142578 is a subjective opinion of poster.

Comcast - Can't get the boxes working..

I moved across the street and comcast can't get my two HD boxes to work properly. The first techs out there set me up moving day but did not check all the signals. I replaced my cable modem twice just to get my phone line and internet up. Now my cable boxes are not functioning properly. They lock up, can't receive some channels, I'm lucky if they boot up... HELP.. the tech has been out three times - one time for six hours and I've been on the phone with technical support for at least six hours. I had two of my three cable boxes across the street. They worked fine. They sent me to the comcast retail store because one of the boxes (HD/DVR) couldn't boot. Still two of the new boxes don't work. My old one with out the card works just fine. Contrary to what they think I can't sit home and wait for them to come over and trouble shoot...
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#142416 Review #142416 is a subjective opinion of poster.