Latest review first
By adding phone service, Comcast caused computer expense.
We added digital phone to cable TV & internet services, and in the process, Comcast damaged our computer, causing $360+ additional expense --- it proves that trying to save money costs!!! Calling Comcast has become part of my daily routine --- no customer service, and no "real" people to care. Still trying to get reimbursed, but to add insult to injury, my bill says "PAST DUE", and Comcast is charging for items not included. There are NO consumer advocates for a case like this. I wish I had read these complaints (and others posted online) before I ordered service --- a good lesson, but expensive!
Comcast in Pittsburgh, Pennsylvania - Cheat liars and let me keep your money
If you don't realize this you prepay for cable so they should not be able to haave late fees for something you haven't even got. This company lost my check sent out someone to shut off my cable with a $25.00fee so we paid out the bill that day on a check card and put a stop payment on the lost check $32.00 FEE we had a extra month prepaid taken out of our check card not by choice. 60.00 Cancelled the sevice after a year of putting up with raising rates and cutting 10% of service do to new line up (a.k.a. want the chanels upgrade we want your money not your buisness) meanwhile I checked my checking accout to make sure that the top payment check would not appear shore enough they tried to cash the check after I told them that i put a stop payment on it and don't try to cash it a day befor the actuall invoice was to be sent out for shut off. they inform that date is to give the service man time to go and shut off. it gets better they add 20 dollars to the actual check why I have yet to find out now I still have 25 days of returning fee which I will not receive because the served me a 20.00 fee for returned check which they think should be theirs and my account was still overdrawn 3.00 dollars why the only gave me half a months credit for keeping the cable on for 3 extra days expensive lesson And the moral is cancel any service to comcast before you get yours
Comcast in Washington, District Of Columbia - Paying a months' in advance
I these times and whats going on with the economy I personally think it is non caring for a company that started from ground up to forget where they come from and burk the many who has place him where is today, having people to pay a month in advance knowing that nothing is promise such as life it self. It confuses many people old and the young and to have to deal with unprofessional representatives who are not properly trained. I as a consumer paid a bill online and comcast did a paper check on my account and no one wishes to address this situation. Maybe I will take this to my CongressWoman Ms. Eleanor Norton.
COMCAST GOES DOWN AGAIN.....
FOR THE 31ST TIME (WED. 2/18/2009 - 2:40 thru 4:20 PM) IN MY THREE YEAR EXISTENCE HERE IN THE DOVER-SMYRNA, DELAWARE (WHERE JOE BIDEN IS FROM....NOT SCRANTON)AREA!! *** ME FOR GETTING 'SUCKERED' ONTO THEIR TRIPLE-PLAY....I CAN'T CALL THEM ABOUT THEIR 'OUTAGE' PROBLEM. HEY ROBERTS....DO YOURSELF A FAVOR AND REMOVE ALL OF COMCASTS 'RELIABILITY' ADVERTISEMENTS FROM TV.....BECAUSE YOU AIN'T RELIABLE - THAT'S WHY YOU ARE LOSING CUSTOMERS!! The top US cable operator, which delivers video, phone and broadband services to some 24m US customers, also lost basic video customers at a faster rate than any period last year, or about 233,000 during the quarter that Brian Roberts, Comcast chief executive, called "the toughest we have known in business".
Comcast the ultimate rippoff
Comcast has ripped everyone off. Taking away channels we already paid for and telling us if we want them back we need to pay more. Why do we half to take this ***????? We have less selections than ever. No T.V guide. I feel like I am back in the day when I was a child and did not even have cable the difference is I'm paying for this bull. Is there anything we can do when we are getting ripped off or do we just sit back and take another loss??? What have we become as consumers. Less quality and quantity for double the price.
MY PROBLEM IS THIS I HAVE COMCAST SERVICE EVERYTHING I HAD WAS SYNCRONIZED WITH A PIECE OF EQUIPMENT CALLED A GATEWAY WITH TWO ANTENNAS.I ASKED THEM WIngSOMS PLACE in tuscaloosa alabama.TOO CHECK IT OUT INSTEAD OF FIXING THE PROBLEM THEY MADE IT WORSE,BY CHANGING IT TOO A DIGITAL BOX WHICH INCLUDES TWO SEPERATE BOX,I HAVE HP 7680 SCANNER,PRINTER FAX MACHINE WITH E-FAX RUNNING THROUGH IT NOW NOTHING WORKS LIKE IT WAS.I NEED A CALLFROM EFAX,COMCAST OR HP HEWLETT PACKARD.SO PLEASE EVERYONE GET BACK TO GETHER. SIGNED:angelo vitalone sr 205-242-4136
Comcast In Smyrna-Dover Is Full Of 'Outages'
This is the final time that I will accept the Comcast 'canned' answer from a rep in Maryland that 'there is/having an outage in my area'....Smyrna/Dover, Delaware. Overall, this is approx. the 30th time some form of 'OUTAGE' has happened within three years of my existence in this area.....sorriest move I ever did.....cripes, it took 6 visits for their work-force to establish just TV and Internet initially. I know of 'third-world' countries that can do it faster! What is worse is getting 'fished in' for a 'promo' rate for their triple play which includes telephony.....who are ya' gonna' call when you have the 'Infamous' Comcast Outage....huh....How are ya' gonna' call? Everything goes down! Comcast has us 'captive' down here. There's no Verizon Fiber in this area....but at least, their phone hookup works....if I wasn't moving outa' here, I'd go back to them. Comcast does not provide what they advertise....Broadband is Less-band...connectivity takes up to 12 minutes at times in the AM....and forget about downloads....go take a nap, instead. And they had the audacity to jack-up-the-rates. Even their own people have complained to me about lack-of-training....imagine that. As a retired Business and IT Consultant (over 35 years ), I can definitely surmised that Comcast (at least, in this area) is the most inefficiently run company outside of third-world countries. This area needs competition....talk to Joe Biden, maybe he can do something....he's from Delaware, right?.....or was it Scranton? It's an absolute aberration in this area.....why would anyone want to 'carpet-bag' here?.....I think that I just answered my question. Suggestion: Spread your TV, Internet, and Phone around to various vendors in the state of Delaware....i.e. Dish, captive Comcast (until Verizon can lay Fiber), Verizon for the phone !! Maylor Smyrna, Delaware U.S.A.
Comcast doesnt have to care about customer service
I called Comcast on Sat. at 2 p.m. to fix my tv cable. He said someone would be at my house before 9 p.m. that night. I called at 7 p.m. to check the status only to find the supervisor never put a service order in about my problem. Technician came out on Sunday but couldn't fix the problem. Told me someone would be out that afternoon. I called at 6 p.m. Sunday and was told by rep "we don't really have to come out...we have 24 hours from the time the work order was submitted." Is now Monday morning--almost noon. Still no technician. Wrote V.P. Germano. His office supposedly helping me. I'm losing money because I have to stay home and wait on these people. Please, if you have problems with Comcast contact your state consumer affairs office and the FCC. We also need to petition for competition. Comcast is a monopoly, which is why they don't care about customer service. I'm contacting my state rep and city/county commissioners to bring competition into the area.
Comcast in Burlington, Vermont - On Demand No Longer Available
Comcast (again!) is raising rates and deleting services. Am on the phone with Dan (1/24/09, about 3:58PM). No longer have local on-demand channel, suddenly taken away with no notice. Have checked bills, nothing listed. Dan states that Comcast is "getting rid of on-demand channels to free-up band width on Comcast system, and that this was implemented one month early" with ABSOLUTELY NO NOTICE, but quick to include rate increase! Can the government start to control this ridiculous behavior, now that we have someone normal in the presidency? When is Comcast going to be held accountable for their deceptive practices?
Angry comcast customer
: Your company is the worst I have seen in my 35 years as a resident of ElDorado County. We have had your techs out several times to fix problem with your equipment. The first time you gave us a bad cable box. Most recently we had no internet. Your techs came out to look at the router, and and blamed it on our brand new computer.We then spent money trying to get our computer fixed, and in the end we called you back when nothing worked.Your wireless tech said it was comcasts router and guided us through the process of rebooting our router because of bad software uploaded to the router ie- "The Google Bug". After calling and making a formal complaint about the tech's that came to the house that day and did nothing.We then spoke with customer no-service tech #9U?, he assured us that we would recieve a $30 credit on our account and promised us 16 mgbs for 1 year. This of course did'nt happen and we had to place another call. After being on hold for over 30 min. and 3 customer no-service people, we spoke with Micheal #YCS and since there was no record of the conversation with tech #9U? told us in so many words that we are screwed and all they can offer is a pro-rate for the internet that we were down in the amount of $9.50 ish. In hind sight I don't know what I could have done differently. I guess this is a sign of the times that big business doesnt care about us, just the money that we give. Service seems to be a thing of the past, maybe if enough of us swich companys it will force you, Comcast, to rethink your motives.Very Angry Customer
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