Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast in Chelmsford, Massachusetts - Dont waste you time with "upgrading" to the new cable box

where to begin; i got a so called new upgrade cable box from comcast on friday. 3 days later nothing but problems. lets see. the volume does not work on the remote, the mute button does not work you can not use the guide to forward to the next day. if you record a program and want to turn off the tv you cant. now i have a DUI message for the last two hours the tv will no go on. I have a sony bravia lcd. i did not have these problems with my old box. And to sweeten the misery, the cable box numbers on the front of the box are large and vivid white blaringly so much that you need to buy a blue film to lower the light intensity. even with the blue plastic its still glaring. i wish i could cancel and go with verizon , but they dont have the fios service in my neighborhood yet. I've been on the phone to customer support Numerous time with no avail.
View full review
Review
#146903 Review #146903 is a subjective opinion of poster.

Abc run a scam on rebate from comcast.saying only if you have basiccable

bought tv and all from abc,was told i get 75.00 off cable bill.be givin the run around since sept. 6 MONTHS!! now abc said only if i have basic cable will i get rebate..there is no such thing anymore as basic cable.who buys a 42 tv,the surround sound, the cabnet and speaker stands all that and im so poor i can only afford a basic cable,, neve will go to them again...... sooooooooo bad service i got the phone hung up on me...comcast told me no such deal!!i sent in all paper work abc told me to do,, now they say i should read fine print on rebate,,fine ,put that in the hall of shame,, lost me as a customer....
View full review
Review
#146832 Review #146832 is a subjective opinion of poster.

Comcast: comcast deception

We changed to the Dish from Comcast. They set a date for pick up of the Comcast box,he came & picked the box on the scheduled date. We received our last bill from Comcast, we couldn't believe it they said we owed $450.00. When we called they said do you have any proof that you returned the box? We said he didn't give us a receipt. So I don't know what we are going do. I think we will have to bring a lawyer into help us settle this diagreement Just a heads up GET A RECEIPT!!!
View full review
2 comments
Anonymous
#55741

I had a similar problem. Returned the box to a service centre but still got charged the $450. Thankfully I had a receipt to prove that I did return it.

Anonymous
#55071

Thats why you should go to a serivce center and return your stuff. its better than waiting around.

View more comments (1)
Review
#146564 Review #146564 is a subjective opinion of poster.

By adding phone service, Comcast caused computer expense.

We added digital phone to cable TV & internet services, and in the process, Comcast damaged our computer, causing $360+ additional expense --- it proves that trying to save money costs!!! Calling Comcast has become part of my daily routine --- no customer service, and no "real" people to care. Still trying to get reimbursed, but to add insult to injury, my bill says "PAST DUE", and Comcast is charging for items not included. There are NO consumer advocates for a case like this. I wish I had read these complaints (and others posted online) before I ordered service --- a good lesson, but expensive!
View full review
1 comment
Anonymous
#233558

how the *** does installing phone service affect your PC's health in any way shape or form? Please.....explain

Review
#146510 Review #146510 is a subjective opinion of poster.

Comcast in Pittsburgh, Pennsylvania - Cheat liars and let me keep your money

If you don't realize this you prepay for cable so they should not be able to haave late fees for something you haven't even got. This company lost my check sent out someone to shut off my cable with a $25.00fee so we paid out the bill that day on a check card and put a stop payment on the lost check $32.00 FEE we had a extra month prepaid taken out of our check card not by choice. 60.00 Cancelled the sevice after a year of putting up with raising rates and cutting 10% of service do to new line up (a.k.a. want the chanels upgrade we want your money not your buisness) meanwhile I checked my checking accout to make sure that the top payment check would not appear shore enough they tried to cash the check after I told them that i put a stop payment on it and don't try to cash it a day befor the actuall invoice was to be sent out for shut off. they inform that date is to give the service man time to go and shut off. it gets better they add 20 dollars to the actual check why I have yet to find out now I still have 25 days of returning fee which I will not receive because the served me a 20.00 fee for returned check which they think should be theirs and my account was still overdrawn 3.00 dollars why the only gave me half a months credit for keeping the cable on for 3 extra days expensive lesson And the moral is cancel any service to comcast before you get yours
View full review
1 comment
Anonymous
#181801

they suddenly charged us for a starter kit and we had cancelled ALL cable with them 2 months prior. we do NOT have a "starter kit" in our house.

Review
#146256 Review #146256 is a subjective opinion of poster.
Loss
$100

Comcast in Washington, District Of Columbia - Paying a months' in advance

I these times and whats going on with the economy I personally think it is non caring for a company that started from ground up to forget where they come from and burk the many who has place him where is today, having people to pay a month in advance knowing that nothing is promise such as life it self. It confuses many people old and the young and to have to deal with unprofessional representatives who are not properly trained. I as a consumer paid a bill online and comcast did a paper check on my account and no one wishes to address this situation. Maybe I will take this to my CongressWoman Ms. Eleanor Norton.
View full review
1 comment
Anonymous
#83235

comcast sucks the penny out of u, i get charged for 911 calls $1.50 a call, i was offered 6 months free hbo, and ended up paying for changing services, i only got 4 months free due to there bill a month in advance, better check your bill you will suprised. i hate comcast.

all cable company's r gonna suck u dry cause they know we have to have it or it is rabbit earrs. :( :( :( :( :( :( :(

Review
#145831 Review #145831 is a subjective opinion of poster.
Loss
$160

COMCAST GOES DOWN AGAIN.....

FOR THE 31ST TIME (WED. 2/18/2009 - 2:40 thru 4:20 PM) IN MY THREE YEAR EXISTENCE HERE IN THE DOVER-SMYRNA, DELAWARE (WHERE JOE BIDEN IS FROM....NOT SCRANTON)AREA!! *** ME FOR GETTING 'SUCKERED' ONTO THEIR TRIPLE-PLAY....I CAN'T CALL THEM ABOUT THEIR 'OUTAGE' PROBLEM. HEY ROBERTS....DO YOURSELF A FAVOR AND REMOVE ALL OF COMCASTS 'RELIABILITY' ADVERTISEMENTS FROM TV.....BECAUSE YOU AIN'T RELIABLE - THAT'S WHY YOU ARE LOSING CUSTOMERS!! The top US cable operator, which delivers video, phone and broadband services to some 24m US customers, also lost basic video customers at a faster rate than any period last year, or about 233,000 during the quarter that Brian Roberts, Comcast chief executive, called "the toughest we have known in business".
View full review
Review
#145455 Review #145455 is a subjective opinion of poster.

Comcast the ultimate rippoff

Comcast has ripped everyone off. Taking away channels we already paid for and telling us if we want them back we need to pay more. Why do we half to take this ***????? We have less selections than ever. No T.V guide. I feel like I am back in the day when I was a child and did not even have cable the difference is I'm paying for this bull. Is there anything we can do when we are getting ripped off or do we just sit back and take another loss??? What have we become as consumers. Less quality and quantity for double the price.
View full review
1 comment
Maylrdaimler
#52214

FOR THE 31ST TIME IN MY THREE YEAR EXISTENCE HERE IN THE DOVER-SMYRNA, DELAWARE (WHERE JOE BIDEN IS FROM....NOT SCRANTON)AREA!! *** ME FOR GETTING 'SUCKERED' ONTO THEIR TRIPLE-PLAY....I CAN'T CALL THEM ABOUT THEIR 'OUTAGE' PROBLEM. HEY ROBERTS....DO YOURSELF A FAVOR AND REMOVE ALL OF COMCASTS 'RELIABILITY' ADVERTISEMENTS FROM TV.....BECAUSE YOU AIN'T RELIABLE - THAT'S WHY YOU ARE LOSING CUSTOMERS!!

The top US cable operator, which delivers video, phone and broadband services to some 24m US customers, also lost basic video customers at a faster rate than any period last year, or about 233,000 during the quarter that Brian Roberts, Comcast chief executive, called “the toughest we have known in business”.

Review
#145345 Review #145345 is a subjective opinion of poster.

COMCAST.NET

MY PROBLEM IS THIS I HAVE COMCAST SERVICE EVERYTHING I HAD WAS SYNCRONIZED WITH A PIECE OF EQUIPMENT CALLED A GATEWAY WITH TWO ANTENNAS.I ASKED THEM WIngSOMS PLACE in tuscaloosa alabama.TOO CHECK IT OUT INSTEAD OF FIXING THE PROBLEM THEY MADE IT WORSE,BY CHANGING IT TOO A DIGITAL BOX WHICH INCLUDES TWO SEPERATE BOX,I HAVE HP 7680 SCANNER,PRINTER FAX MACHINE WITH E-FAX RUNNING THROUGH IT NOW NOTHING WORKS LIKE IT WAS.I NEED A CALLFROM EFAX,COMCAST OR HP HEWLETT PACKARD.SO PLEASE EVERYONE GET BACK TO GETHER. SIGNED:angelo vitalone sr 205-242-4136
View full review
Review
#145195 Review #145195 is a subjective opinion of poster.

Comcast In Smyrna-Dover Is Full Of 'Outages'

This is the final time that I will accept the Comcast 'canned' answer from a rep in Maryland that 'there is/having an outage in my area'....Smyrna/Dover, Delaware. Overall, this is approx. the 30th time some form of 'OUTAGE' has happened within three years of my existence in this area.....sorriest move I ever did.....cripes, it took 6 visits for their work-force to establish just TV and Internet initially. I know of 'third-world' countries that can do it faster! What is worse is getting 'fished in' for a 'promo' rate for their triple play which includes telephony.....who are ya' gonna' call when you have the 'Infamous' Comcast Outage....huh....How are ya' gonna' call? Everything goes down! Comcast has us 'captive' down here. There's no Verizon Fiber in this area....but at least, their phone hookup works....if I wasn't moving outa' here, I'd go back to them. Comcast does not provide what they advertise....Broadband is Less-band...connectivity takes up to 12 minutes at times in the AM....and forget about downloads....go take a nap, instead. And they had the audacity to jack-up-the-rates. Even their own people have complained to me about lack-of-training....imagine that. As a retired Business and IT Consultant (over 35 years ), I can definitely surmised that Comcast (at least, in this area) is the most inefficiently run company outside of third-world countries. This area needs competition....talk to Joe Biden, maybe he can do something....he's from Delaware, right?.....or was it Scranton? It's an absolute aberration in this area.....why would anyone want to 'carpet-bag' here?.....I think that I just answered my question. Suggestion: Spread your TV, Internet, and Phone around to various vendors in the state of Delaware....i.e. Dish, captive Comcast (until Verizon can lay Fiber), Verizon for the phone !! Maylor Smyrna, Delaware U.S.A.
View full review
1 comment
Maylrdaimler
#52213

FOR THE 31ST TIME (Wed.-2/18 /2009 - 2:40 - 4:20 PM) IN MY THREE YEAR EXISTENCE HERE IN THE DOVER-SMYRNA, DELAWARE (WHERE JOE BIDEN IS FROM....NOT SCRANTON)AREA!! *** ME FOR GETTING 'SUCKERED' ONTO THEIR TRIPLE-PLAY....I CAN'T CALL THEM ABOUT THEIR 'OUTAGE' PROBLEM. HEY ROBERTS....DO YOURSELF A FAVOR AND REMOVE ALL OF COMCASTS 'RELIABILITY' ADVERTISEMENTS FROM TV.....BECAUSE YOU AIN'T RELIABLE - THAT'S WHY YOU ARE LOSING CUSTOMERS!!

The top US cable operator, which delivers video, phone and broadband services to some 24m US customers, also lost basic video customers at a faster rate than any period last year, or about 233,000 during the quarter that Brian Roberts, Comcast chief executive, called “the toughest we have known in business”.

Review
#145092 Review #145092 is a subjective opinion of poster.