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Comcast in San Francisco, California - Worst Service

I always thought that Comcast provided good service (of course limited by their technology) but now they like to jump to the new Digital service and using their primitive and obsolete equipment, Commercial TV will say if you have cable you are ready (WHAT?????) Comcast provided us with the digital converter boxes wish has to installed also in the HD TV's well wit this new "AMAISING" box I can't see channels that I was seen prior to the box do you think that is it? of course as a good customer I called costumer service guess what? the person in the phone recommend me to pay a protection plan to avoid paying more $ every time the technician has to came to fix problems with the "NEW BOX".
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Review
#149326 Review #149326 is a subjective opinion of poster.

COMCAST inconsitent billing

I would like to know whether anyone else has experienced billing problems with Comcast. We have been a customer for a long time. When we got the Triple Play for about $115, they keep changing the price, making it higher, no matter what we do. Then, they change it to 'fix it' and it always ends up a higher rate in a couple months. We have conversations on the phone with them for 30 min. to one hour, multiple times. They always readjust it, just to have it change in a couple months (not six). Has anyone else had this problem? They keep saying it will be one way, but change it. Add money onto the bill, change the rates, etc. Have you had this happen? How do you get a reasonable rate from this company?
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4 comments
Anonymous
#90167

I signed up for automated payments. They would bill me one amount and then deduct a higher amount every month.

an amount higher than my statement. The only way to stop was to cancel the automated payment. My bill should have been $62.24. They billed me for $358.97.

When I called in to complain they told me I owed $7 more than this. They can't get it right.

Anonymous
#89004

I am having all the same problems as everyone else. When you call you get different answere there billing department stinks and now they have new billing statments and my gosh its even more confusing.

How can I complain and get some answers?

Im going to switch to Verizon but I here they are not much better. We need more choices.

Anonymous
#58741

I agree - the customer assistants DO NOT give out the same information. I was told to contact the Public Service Commission for phone and cable - the problem is that each part of the bill is regulated by someone else (phone, internet, cable). Internet: Attorney General.

Anonymous
#58738

I also have had continual problems with Comcast and thier billing. I also have triple play and for whatever reason my bill always runs anywhere from $145 to $156.00 there is never any consistency. When I call comcast to complain, like you they also adjust my bill or credit me, but it never changes. To add insult to injury have you found that they try to charge you a month ahead of time!? Arrrggghhh....

I have called Pennsylvania Utility Commission on them and unfortunately, they are not regulated by PUC -- so basically they are a monopoly and we are screwed. I am on the phone arguing with Comcast every other month, no lie. It also seems as though there are not any set procedures with this company, none of the representatives are consistent with the information they give out. You can call two or three times and there is no consistency as if they make up as they go along.

Did I say I hate COMCAST!? I am giving serious consideration to Verizon FIOS, phone and internet service, but I also heard they were really no better....

Is there anyone who is interested in contacting our state (PA) legislators to see if we can have them regulated by PUC?

Did I SAY I HATE COMCAST??

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Review
#149212 Review #149212 is a subjective opinion of poster.

Comcast Rip-off Artist

They hoodwinked me into a an $800.00 bill. after the equipment sat on my floor for 3 weeks because they couldnt drill holes in my walls. The sales rep came to my apartments and told me that it could be done only to find out after 5 technicians that it couldn't. I refused to pay for service I didnt use only to be lied to again that my service would be terminated when it was infact only suspended so they could continue to charge me for services once again not being used. They profit from misinformation and lies.
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Review
#148859 Review #148859 is a subjective opinion of poster.
Loss
$770

Comcast in Portsmouth, New Hampshire - MLB Extra Innings quality of picture

the MLB Extra Innings package is apparently not available in HD thru Comcast (it is with direct TV and other). All other channels are clear but we had to cancel Extra Innings as the quality of the picture was terrible on HD tv and Comcast staff had no idea how to resolve. I find it hard to believe all COmcast customers with HD tv's put up with poor quality picture. A Comcast tech witnessed the excellent picture quality of other programs and poor MLB quality. Direct TV offers many games in HD but Comcast none even though many are listed as being HD.
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Review
#148837 Review #148837 is a subjective opinion of poster.

*** Comcast

I am IRATE right now! For as much as I pay this *** company, I would think that I could get EXACTLY what it says I get!!!! The *** lady on the On Demand says and I quote" The SAME DAY that a DVD is RELEASED ~ IT is available to ME on MY ON DEMAND." Please, tell me if this is a FACT and not FALSE ADVERTISMENT.... Then why the *** am i not able on May 12th to watch the movie Underworld Rise of the Lichens????? Its out on DVD today and i can GO and BUY the movie!!!!!!!!! But i can not watch it on my On Demand like IT SAYS I CAN!!!!!!! I am highly pissed off I pay an arm and a leg so that my family can watch whatever the *** they want to But BUT WHEN I WANT TO WATCH SOMETHING I CAN NOT BECAUSE COMCAST LIES!!!! And why the *** can they not send me a pamphlet containing information on packages that they offer!!! In stead i have to listen to some *** *** tell me why she can not MAIL me IT!!! I have a THREE HUNDRED DOLLAR BILL!!!! I get to watch T.V. 3 hours a WEEK!! That is $100.00 PER FRICKEN HOUR!!! What do you think about that?
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3 comments
Anonymous
#58546

I hate comcast they are a rip off I have been going back and forth with them for a whole week. They raised my monthly charges didnt inform me of this then lost a payment.

I paid them now they cant find it. Fios is looking better and better each day.

lucky85
#58078

It's obvious to me that if you only watch 3 hours of tv a week that you must have a life. A very busy one.

The fact is they do profit from false advertisement, misleading terms, and misinformation.

They have maybe one good employee out of 5 and as many as there are, those numbers are not promising. Yet there will always be some *** who thinks ripping people off is okay.

Anonymous
#58057

Guess what! You are still making the monthly payments aren't you?

Whine, whine. So what its not on the same day. Do you not have a life? Get a grip, read your kids a book or play a board game.

Push back from the tv(sort of speak) ***, get some business about yourself other than tv, comcast and video on demand.

What an example for your kids. Oh by the way...Thanks for adding to my stocks,lol.

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Review
#148734 Review #148734 is a subjective opinion of poster.

Comcast in Stone Mountain, Georgia - Sorry Customer Service...They should be fired!!!

I have never gotten so many RUDE people on the phone in my life. Comcast has THE WORST CUSTOMER SERVICE REPS. Why don't you guys fire some of those b****y people and hire good hard workers. You call to get help and all you get is an attitude on the other end. Then when you ask to be transferred to someone else (hoping you get someone better) they hang up on you. Really *** service. I think someone should do something about this. Find out if there is a way to make Comcast really rethink whom they hire for that kind of position. WORST SERVICE EVER!!!
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Review
#148599 Review #148599 is a subjective opinion of poster.

Comcast in Fort Pierce, Florida - Concast sucks

what they tell u over the phone and when u come to the store it is a different story they make u wait for service they do not knkow what one or the other is doing they are nasty people and rude and the make things more diffult than need to be you to get people that know what they are dooing and have some common sense and talk to peple better and nicer and i should have to write a houndred words just to complian get a life move on make this a better palce or jsut go to *** you guys suck and need a better plan than this
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Review
#148321 Review #148321 is a subjective opinion of poster.

Comcast did a bait and switch do not trust them

they promised a "forever" rate to us as long as we didn't move-so we agreed after they called us and interrupted our dinner for this. they said it would be 14.99 total a month and it's now $42.80 at the 6 month mark and to be raised to $65+ in another 6 months at the 1 year mark. then they said it was only going to be for 3 years after hours on the phone with them. then they reduced it to 6 months and we are cancelling because the liars at this awful company cannot keep its word. i hope they go under or get bought out by another better company.
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2 comments
Anonymous
#61867

Oh boy, Luci. You don't have to sit around for days, waiting for them to review anything.

Write to them and mail it CRR, tell them that you want a copy of the recording and that they have 10 tens to provide it or the matter is over. You than tell them what you are going to pay and the matter goes away. People, there are laws in place to care for us as customers. Find them and use them, that is what there for.

BBB, FCC, EEOC, NACCP, COC, Pen & Paper. The world is fine, the people in it, are out of control.

Anonymous
#61093

They did the same thing to me, I called and they will look in to that phone conversation that we all know is recorded. I will have the answer in 5 days and let you guys know how it went.

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Review
#148181 Review #148181 is a subjective opinion of poster.
Loss
$50

Comcast in Boston, Massachusetts - Lack of customer service

It amazes me that Comcast has no regard for customer satisfaction. My cable Tv service has been out, so I made a service appointment and of course no one would come out for 24 hrs. I informed them that I troubleshot the issue, as an engineer, and the issue was outside with no signal entering the house. I told them I would not be home to wait for them, but worked only 1 mile away. They showed up at the house, but didn't check out the complaint because no one was home and didn't bother leave a note or place a phone call. After placing another call to their center, I receive a person who refused to allow me to speak with a supervisor or a manager. After placing an additional call back, I was told they would not send someone out unless someone was home regardless of were the issue was. How does a company expect people to take unpaid time off from work for their lack of service. They certainly have no issue raising prices without added benefit or notice. The state legislature needs to bring back competition to keep monopolies like Comcast in check.
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4 comments
Anonymous
#63123

HAHAHAHAHA! of course you need to be at home, so the technician will be able to check if he has fixed the cable service...

:p what were you thingking??

if you are not available on weekdays, you should have requested for another day where you are off form work...dumb-dumb... engineer huh?

Anonymous
#58060

If you are an engineer that is great. If you are so savvy in cable issues, why don't you fix it yourself?

Yes the tech will need you to be home smarty. For instance, if the tech comes to your home and sees something wrong outside and fixes it, how is the tech going to know that all is well inside if you are not there to let him know. Wouldnt that cause another tech to have to come out if you get home and its still not working? Which will cause the company even more money.

Duh!

You have to be home do-do head!! LOL.(but youre an engineer..of what..stupidity?)

Anonymous
#58059

Question??? why are u taking time off from work for a cable issue? That is plain ridiculous!!

Anonymous
#57902

I had an appt yesterday between 11:00 - 2:00, took the afternoon off of work to wait for them and they never showed, never called, nothing.... When I called to find out what was going on at 3:00 - I was told they were on the way - which was a lie.

Cable is still out and I cannot take another day off of work to wait for them. I think I'm going to try AT&T Uverse.

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Review
#148052 Review #148052 is a subjective opinion of poster.

Comcast Steals Money

Comcast mistakenly overcharged me last month $321 and direct debited the money from my bank account. Now they will only offer a credit to my Comcast account rather than crediting my bank account the money that is rightfully mine. It will take me over six months of service with them to go through that kind of a credit!!! Also found out that they mistakenly took my modem when they "upgraded" mine that I currently owned and now it is listed as "stolen" in their system! Found all this out after a 51 minute phone call! Was on hold for 40 minutes waiting for a supervisor who could do nothing to help me.
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2 comments
Anonymous
#78010

They charge you a month bill before service and upon terminating your service they tell you will be credited. But they never did and every attempt to call and talk to them has been a waste of time!!

I call that robbery!! I think there needs to be an investigation - COMCAST STEALS!!!!!!!!!!!

Anonymous
#56374

Please contact consumer affairs and the authorities. And call back everyday until they give you, your cash back.

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Review
#147784 Review #147784 is a subjective opinion of poster.