Latest review first
Comcast's lack of customer service is amazing
We have had digital cable for about a year and a half. During that time we have gotten Disney On Demand since the beginning. About 2-3 months ago we noticed my grandson was not able to get Imagination Movers. I called customer service and asked if they had changed the tiers and was assured that they had not. They were aware of the problem and they were working on it. A month later when we still were not able to get the service I called back. Again was assured the tiers had not changed and that I need a service technician to visit and repair it. A visit was scheduled and the tech arrived and immediately said that he couldn't repair it and had been able to repair another customer with the same problem a few weekds ago. After wasting about an hour of my time he said he was sure the tiers had changed after I told him I had asked that. When he left I called to complain to a supervisor about the lack of knowledge in the company and the amount of my time that had been wasted to accomplish what could have been accomplished with my first phone call. I was told the supervisor would have to call me back. That was 3 weeks ago. I have not heard from a supervisor. The lack of customer service evidently goes up the chain of command.
Comcast in Milwaukee, Wisconsin - Outlandish Charges
I wanted to save Money but, I got the runaround from there Local call in center. They told me that I had to take the Cable box back to them before, They could lower my package. Why? I complained but got nowhere. I finally got my package changed but, they still wanted the box back. It doesn't make sense to me. I switched to expanded basic package Channels 2-69 and they are charging me an extra $5.00 a month for the box. But the whole thing is a ripoff because the music channels are a part of the basic package also Channels 401-446. So you already pay for these channels but unless you have the *** box you cannot get them. Therfore you are being charged twice for the service. Expanded basic should have the box at no extra charge. So my bill that should only be $39.00 a month is $55.00. This company is located in Manitowoc Wisconsin.
Comcast technican targeting elderly consumers
I don't know what the deal with Comcast is but I hope they are not trying to target and scam elderly people. My father and his wife who are both in their 70's decided to give internet a try. They got the 3 package in 1 (internet, telephone and cable). The Comcast technician came out and told them that their computer was too slow to take internet but that they could go to a store he knew that would sell them a computer for $200. My dad and his wife decided not to do that and cancelled it instead. My dad got the computer from my brother who works as a tech support personnel in a computer based business. My brother had used the computer before he had given it to my dad. My brother knew it was internet ready. My brother took the tower and brought it to his home because he already has internet, a much faster speed than what my father was ordering, and wanted to see if it would work there. Sure enough it did, even with the faster connection. My brother called Comcast and what is really sad about the whole situation is that the Comcast representative didn't appeared surprised that this had happened. My brother got the impression that the Comcast representative had heard this before and that Comcast wasn't doing anything about it. Instead, it appears they are allowing these technicians to take advantage of the elderly, non-computer illerate people, etc. Shame on them.
Comcast makes imaginary charges
I had service installed on 8/3/09. For the installation and initial service, there was a charge on the work order for $65.95 cents. The work order was signed and a check was written for $65.95. The next month, I get a bill stating there is a $35.52 unpaid balance on my account. Naturally, I call to find out what it is for and it is for installation. They claim it is related to a handwritten note made by the installation technician "New A/O by the attic". Nowhere on my work order does it say this is a $35.52 charge. First of all, I was here during the installation. The man never went near the attic. Complete opposite side of the house. Secondly, I signed for services totaling $65.95 and paid $65.95. Comcast is adding charges for something that was never done. They've promised me several times that a credit will show on my account balance. Still hasn't happened. I also love the canned answer to "May I speak with your supervisor?" "No, he is unavailable. I can put in a request to have him contact you."
Comcast makes me curse even more than when I get angry with my 9yr old daughter - and she can get me pretty angry. I had believed that in the United States companies are not supposed to be allowed to monopolize. Well, I'm pretty sure that Comcast is a monopoly -...
Comcast Internet Outages
I can see DC from my apartment in Arlington, VA. One would think that I would have excellent internet speed and reliability being in the middle of a major metropolitan area. Not even close. When I am sitting home during the day the internet drops about 10 times, even the cable tv drops off. Do I pay less for this service, uh, no. Does comcast care? Nope, they want to be paid to come out and fix their own problem !!! Our internet service is so unreliable that we can't bring work home because we can't depend on using the internet. I can't stream video because the internet drops too frequently. The worst part is that Comcast is the only provide to my apartment building so as badly as I want to switch I can't.
Comcast - Beware if switching to Comcast Phone
Caution- if you switch tom comcast phone and you already have comcast internet service, you will not be able to access you email through comcast.net for up to 72 hours while they "upgrade" your smartzone account. They don't tell you this of course, but they know it is part of the process. Today they told me to keep trying to log in for the next 72 hours until I'm able to get in. If it goes past 72 hours and I still can't access it, then call them back. This doesn't have a huge impact since I can check it whem I am at home on my pc, but I know many people like to check their email when they are away from home - which is part of the basic internet service that we pay for. If I would have known about this ahead of time I could have planned better.
Comcast cable has horrible picture quality
I am disgusted with the quality of comcast cable.Any time the colors are dark there is block shaped grain all over, the darker the worse it is, it reminds me of some kind of cancer or skin disease,I called out a tech and he said that's just the way it is and that dish would be the same.I love my dvr and my channels but this must change, its pathetic, any body interested in a joint complaint to comcast or that has ideas on how to handle this, my email is firstname.lastname@example.org that's 123123 after the connell, *** 1's and l's look the same, what is wrong with people:) yall have a good one
Comcast - Nothing but problems and no service
I have been trying to find out what is going on with my COMCAST bill for months and months. You can't get a straight answer even if you go online as all of their service is outsourced out of the country. No wonder people can't find out if a technician is coming - the person you are talking to (on the phone or online) is in another country - making pennies on the dollar while we idiots in the US are paying them premium payments - and THEN SOME. I have requested copies of my bills with an explanation of what the charges are for and received nothing but copies of past bills. It is extremely frustrating to deal with this company. If you want to reach service on the phone you have to lie and say you are ordering new service to even get someone on the phone. When someone does get on the phone you are transferred around. I wish there was another choice. I wish a new company would come along that is not related to local or state governments at all. It is obvious nothing will be done about this company because they have bought the politicians and feel quite secure stealing and robbing left and right from their customers.
Comcast in Greensburg, Pennsylvania - Fees
I just received my monthly cable payment slip. $225.00 for the triple play for $179. Confused? Right. In addition to the triple play (cable, phone and internet)there is additional "fees" for the 3 cable boxes, fees for the voice and then additional charges for "taxes , surcharges and fees". When asked what those "fees" are, I was told by Comcast its fees for my local government. That the local government decides and they get that money. Really?! So is this a kick back? To who? I was treated like I was retarded and she just kept repeating what she read off the screen. Is this being charged extra taxes - the wolf in sheeps clothing? Can someone explain this?
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