Latest review first
Screw comcast,poor service, poor management
Comcast came to install services at my next door neighbor. Incapability always exceeds there own expectations, they unplugged my cable in order to get my neighbors online, I had schedule a meeting with 12 other guest which I had to move to another venue (wings and more)since they were unable to do 2 jobs in one day, there is always tomorrow,I call and spoke to a supervisor who offered a free month of service for the inconvenience. I had been waiting since May, and every month after talking to a couple of problem solvers they tell me to wait another month, finally today they told me that my request had been denied, I never requested that but now Irealize that the best thing to do is just say screw comcast.
No way to put into 10 words what I've had to experience with Comcast!
My problems begin almost immediately after Comcast took over Time Warner in my city. It began with my cable going out on a regular basis. Then it went to my screen "pixel"ing, then freezing, then just going blank. Comcast sent techs out and the problem would be fixed until the next rain. To try to sum things up, my cable goes out every time we get a heavy rain. After numerous complaints and DAYS w/o service, the techs said that it was my outside connection box. Anyway, I was calling for service on an almost monthly basis. The techs would come out, but my problem was never solved. Finally, a tech diagnosed that it was the cable line connecting to my house that was causing the problem. Great, I thought!!! WRONG!!! It ended up that Comcast told me that my cable line was run from someone else's property. When I questioned that didn't Comcast OWN the cable, I was initially told that our utility company owned them. So I called the city. The city said that Comcast cable had nothing to do with their utility poles. Called Comcast and told them what the city told me. The next thing Comcast told me was that the cable was on private property and that they couldn't access it w/o the homeowner's permission. I was told that they would contact the homeowner and repair the problem. After two weeks of interrupted service, I called for service again. I was told that nobody was ever at home when they tried to access the lines. I then PERSONALLY went to each of my neighbors to beg for access for the Comcast techs so that my cable could be repaired. Not a single one of them had been contacted by Comcast!!! In the beginning of this nightmare, I was told that my cable was connected to a pole in a specific yard. I asked them for access, they granted it, and we then learned that it WASN'T coming from their yard. This happened TWICE with ME being the one to personally contact the neighbor and ask permission. It ended up that my cable WASN'T on private property, but Comcast took about a month and a half to figure it out. It ended up that squirrels had eaten through my cable and eventually the problem was solved. .....temporarily. To this very day, my cable still goes out when it rains. I've had to personally replace my box because they said it was most likely the problem and that they would charge me to come out and replace it themselves. My last problem with Comcast occurred in April. We had a thunderstorm and my cable went out. I thought the entire block was out and called to tell them so. I was told that if everyone else's was out that I needed to go door to door and have them call because none of them had!! After a couple of days, I learned that I was the only one whose cable went out in my neighborhood. When I called and asked for service, I was told that no one could come out until a week later and that I would be charged a 39.00 service fee. That's when I lost it. I called to complain and was finally given a 20.00 credit and was told that there wouldn't be a service call fee. One week later, my cable went out again. Same routine, but this time I called our local TV station to seek a final solution. A rep from Comcast called and told me it would be repaired and that he was going to give me a 50.00 credit. I told him I'd been give an 20.00 credit and he said, "Well, I'm giving you a 50.00 credit" and he gave me his direct phone number. Well, guess what? Another heavy rain and my cable went out this weekend yet again. I called to report it and was hit with I owe Comcast 50.00. To make a long story short, I received a call from their collection department tonight regarding it. Mind you, I have excellent credit and I've NEVER been late with a payment to Comcast. When the 50.00 credit wasn't listed on my next bill, I was told to just deduct it from what I had been charged and that I only owed that amount. Since then, ....well, you get my point now. I NEVER had problems with Time Warner and I just don't understand what happened, but Comcast is the absolute WORST company I've ever dealt with. If I could find another hi-speed internet service, I'd drop them in a heart beat. Been busy with remodeling(COSMETIC ONLY) my house and haven't had time to look, but after getting the call from the collection department tonight, I'm again going to call the local tv stations, send letters to the editors, do whatever it takes to let as many people as I can know what I've had to go through with this company.
New Comcast Rip Off - Free Boxes
I received a letter telling me that I would need to order Cable boxes in order to continue to receive my basic service after 9/1/09. I received the two boxes and installed them as instructed. Six hours later and three calls with India I finally got the software downloaded and working. Low and behold I can no longer record programs from my DVR/VCR except for the channel I am watching. I called again and they confirmed my fears that I can no longer record other channels other then the one I am watching on my cable box. I can no longer record multiple programs on different stations. Their solution...rent one of their DVR boxes. You can record on theirs !!! Where is the outrage over this. Where is the competition promised. Just like anything else you pay enough politicians and and you can steal from the consumer.
Comcast Rep destroyed my computer!
.....I am too mad to give full details but I ordered wireless service and the comcast guy took four hours and STILL didn't connect correctly. He promised to come back with someone who knew what they were doing....three days later he showed up by his self...trying to fix my computer....he'd erased my D: drive!!! Yeah!! He spazed and sent me to have it fixed so no one at comcast would know! I didn't let anyone fix it cause it will loose all my data so now I have to by a external hard drive!
Comcast owes me money
I spoke with cutomer service 6 times to try to get resolutions on billing issues. Now I can't even get through on the phone to follow-up since I still have not receive my 2 checks. I had multiple accounts with Comcasts because I transfer service from my old place to new. I was owe a credit of $13.37 which was supposively processed on 06-May-09 and for another account $15.70 was to be credited when I spoke with their rep. Kenneth x72416 on 18-May-09. I verified my new address with him and he said I should get both check in ~4 to 6 weeks. It's August and nothing and these are credits owed to me from beginning of 2009!!!
Comcast making LAME excuses about *** service.
I was patient with Comcast when our internet, phone, and television went out thanks to snow and heavy storms earlier in the year. However, besides those legitimate reasons, we've had hours and hours of completely random downtime for NO reason lately. We've been using Comcast for four years now and it's been absolutely excellent service up until this year. Last night, our services all went down around midnight. It was a comfortable 60 *** our area at the time, welcome since we'd just been through a heat wave around here. Service wobbled back and forth between present and nonexistent the next morning around 7 AM (65 F). At 10 AM (70 F), we called to ask what was wrong with our service. Their excuse was "the heat has been causing problems with our network." YEAH RIGHT! We had no problems during the heat wave (100+ degrees for 3 days in a row), nor have we had any problems during ANY summer heat up until this year. What a pathetic excuse for a lie. It's still better than Qwest, whose usual excuse was, "Derp, we don't know! You'll just have to wait." They would then proceed to leave us without internet for weeks and bill us for it. Oh Comcast, what happened? How the mighty have fallen.
Comcast in Boston, Massachusetts - Robbed Consumer
Comcast Cable has taken away several of my channels in my package that I have had and paid for many years and put those channels in another package (higher). They did send a notice they were moving the channels, with the exception of one channel. The issue is how can this be ethical or in good faith, even if legal. The only recourse I have to get the channels back is to buy a higher upgrade to receive the very same channels I have had for much less. I believe there should be some consumer protection for this, but so far I have seen none. Very unhappy customer and consumer.
Comcast incompetence in billing matter
I turned in my 2nd cable box to a Comcast rep. on April 26 because I can't afford it anymore. Comcast refuses to take the box off my bill despite at least 8 attempts on my part at reconciling this both in person and over the phone. I am now told I can't downgrade my service until my bill is current. I will not pay the disputed portion of the bill. Comcast is now forcing me to keep a subscription to services I can't afford because of their incomprehensible clerical incompetence in a matter as simple as turning in equipment.
I have been missing 20 channels of cable service which i pay too much for already so after ringing comcast they said they would send a technician out to check the problem the informed me there would be a $99 call out charge! I told them all i want is the service i paid for and it was there issue not mine and i was not willing to pay.I told them its not an issue with my end as i can receive channels 2-38 and 61-99 but not 39-59.(which i have paid for. So i told them to stick there cable where the sun don't shine.I have lived without television before i can do it again.Comcast seem to believe they can keep giving the consumer the shaft and get away with it.So i am taking a stand and saying NO MORE!
Comcast comm. sucks
i have the comcast bungle in headland ,al.we have the sorriest service i've ever seen.all of it goes out once a day at least.the service is terrible,the people in the office are very rude and they lie to you about showing up for a sevice call.today is friday and i'm still waiting for them to show up on a call since sunday.oh ***,i could write a book.comcast just sucks.thats it.garrett dykes.the phone don't work,hd sucks and the internet works as slow as dial up does at times.
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