Latest review first
New Comcast Rip Off - Free Boxes
I received a letter telling me that I would need to order Cable boxes in order to continue to receive my basic service after 9/1/09. I received the two boxes and installed them as instructed. Six hours later and three calls with India I finally got the software downloaded and working. Low and behold I can no longer record programs from my DVR/VCR except for the channel I am watching. I called again and they confirmed my fears that I can no longer record other channels other then the one I am watching on my cable box. I can no longer record multiple programs on different stations. Their solution...rent one of their DVR boxes. You can record on theirs !!! Where is the outrage over this. Where is the competition promised. Just like anything else you pay enough politicians and and you can steal from the consumer.
Comcast Rep destroyed my computer!
.....I am too mad to give full details but I ordered wireless service and the comcast guy took four hours and STILL didn't connect correctly. He promised to come back with someone who knew what they were doing....three days later he showed up by his self...trying to fix my computer....he'd erased my D: drive!!! Yeah!! He spazed and sent me to have it fixed so no one at comcast would know! I didn't let anyone fix it cause it will loose all my data so now I have to by a external hard drive!
Comcast owes me money
I spoke with cutomer service 6 times to try to get resolutions on billing issues. Now I can't even get through on the phone to follow-up since I still have not receive my 2 checks. I had multiple accounts with Comcasts because I transfer service from my old place to new. I was owe a credit of $13.37 which was supposively processed on 06-May-09 and for another account $15.70 was to be credited when I spoke with their rep. Kenneth x72416 on 18-May-09. I verified my new address with him and he said I should get both check in ~4 to 6 weeks. It's August and nothing and these are credits owed to me from beginning of 2009!!!
Comcast making LAME excuses about *** service.
I was patient with Comcast when our internet, phone, and television went out thanks to snow and heavy storms earlier in the year. However, besides those legitimate reasons, we've had hours and hours of completely random downtime for NO reason lately. We've been using Comcast for four years now and it's been absolutely excellent service up until this year. Last night, our services all went down around midnight. It was a comfortable 60 *** our area at the time, welcome since we'd just been through a heat wave around here. Service wobbled back and forth between present and nonexistent the next morning around 7 AM (65 F). At 10 AM (70 F), we called to ask what was wrong with our service. Their excuse was "the heat has been causing problems with our network." YEAH RIGHT! We had no problems during the heat wave (100+ degrees for 3 days in a row), nor have we had any problems during ANY summer heat up until this year. What a pathetic excuse for a lie. It's still better than Qwest, whose usual excuse was, "Derp, we don't know! You'll just have to wait." They would then proceed to leave us without internet for weeks and bill us for it. Oh Comcast, what happened? How the mighty have fallen.
Comcast in Boston, Massachusetts - Robbed Consumer
Comcast Cable has taken away several of my channels in my package that I have had and paid for many years and put those channels in another package (higher). They did send a notice they were moving the channels, with the exception of one channel. The issue is how can this be ethical or in good faith, even if legal. The only recourse I have to get the channels back is to buy a higher upgrade to receive the very same channels I have had for much less. I believe there should be some consumer protection for this, but so far I have seen none. Very unhappy customer and consumer.
Comcast incompetence in billing matter
I turned in my 2nd cable box to a Comcast rep. on April 26 because I can't afford it anymore. Comcast refuses to take the box off my bill despite at least 8 attempts on my part at reconciling this both in person and over the phone. I am now told I can't downgrade my service until my bill is current. I will not pay the disputed portion of the bill. Comcast is now forcing me to keep a subscription to services I can't afford because of their incomprehensible clerical incompetence in a matter as simple as turning in equipment.
I have been missing 20 channels of cable service which i pay too much for already so after ringing comcast they said they would send a technician out to check the problem the informed me there would be a $99 call out charge! I told them all i want is the service i paid for and it was there issue not mine and i was not willing to pay.I told them its not an issue with my end as i can receive channels 2-38 and 61-99 but not 39-59.(which i have paid for. So i told them to stick there cable where the sun don't shine.I have lived without television before i can do it again.Comcast seem to believe they can keep giving the consumer the shaft and get away with it.So i am taking a stand and saying NO MORE!
Comcast comm. sucks
i have the comcast bungle in headland ,al.we have the sorriest service i've ever seen.all of it goes out once a day at least.the service is terrible,the people in the office are very rude and they lie to you about showing up for a sevice call.today is friday and i'm still waiting for them to show up on a call since sunday.oh ***,i could write a book.comcast just sucks.thats it.garrett dykes.the phone don't work,hd sucks and the internet works as slow as dial up does at times.
Comcast keeps sending mail to my residence.
For 2 years I have pleading for Comcast to refrain from sending unsolicited mail every week to a vacant house I own. Vandals realize the dwelling is unoccupied because of the mail in the mailbox. I have called several different numbers many times and tried to e-mail my complaint, to no avail. When I do succeed getting to talk with someone, they do not seem to know exactly what to do, so they connect me with several others who do not know as much as the first person. Considering how much attention is being devoted to saving the trees and planet, this seems like a flagrant waste of resources.
Not happy with the Comcast bundle
We have had the comcast bundle for a few months now and it has never worked right. First we had cable for years and then we had the computer and phone line put on and it has not worked right yet. We also had a tech out this weekend and he just said they are working on the problem in our area. How long does it have to be worked on and we have to pay for it. Our phones go dead at times and the computer does not work right, its always been real slow. Not good !!!!!! The only thing we don't have trouble with is the cable alone.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Comcast? What happened? What can we help you with?