Latest review first
Comcast - Beware if switching to Comcast Phone
Caution- if you switch tom comcast phone and you already have comcast internet service, you will not be able to access you email through comcast.net for up to 72 hours while they "upgrade" your smartzone account. They don't tell you this of course, but they know it is part of the process. Today they told me to keep trying to log in for the next 72 hours until I'm able to get in. If it goes past 72 hours and I still can't access it, then call them back. This doesn't have a huge impact since I can check it whem I am at home on my pc, but I know many people like to check their email when they are away from home - which is part of the basic internet service that we pay for. If I would have known about this ahead of time I could have planned better.
Comcast cable has horrible picture quality
I am disgusted with the quality of comcast cable.Any time the colors are dark there is block shaped grain all over, the darker the worse it is, it reminds me of some kind of cancer or skin disease,I called out a tech and he said that's just the way it is and that dish would be the same.I love my dvr and my channels but this must change, its pathetic, any body interested in a joint complaint to comcast or that has ideas on how to handle this, my email is firstname.lastname@example.org that's 123123 after the connell, *** 1's and l's look the same, what is wrong with people:) yall have a good one
Comcast - Nothing but problems and no service
I have been trying to find out what is going on with my COMCAST bill for months and months. You can't get a straight answer even if you go online as all of their service is outsourced out of the country. No wonder people can't find out if a technician is coming - the person you are talking to (on the phone or online) is in another country - making pennies on the dollar while we idiots in the US are paying them premium payments - and THEN SOME. I have requested copies of my bills with an explanation of what the charges are for and received nothing but copies of past bills. It is extremely frustrating to deal with this company. If you want to reach service on the phone you have to lie and say you are ordering new service to even get someone on the phone. When someone does get on the phone you are transferred around. I wish there was another choice. I wish a new company would come along that is not related to local or state governments at all. It is obvious nothing will be done about this company because they have bought the politicians and feel quite secure stealing and robbing left and right from their customers.
Comcast in Greensburg, Pennsylvania - Fees
I just received my monthly cable payment slip. $225.00 for the triple play for $179. Confused? Right. In addition to the triple play (cable, phone and internet)there is additional "fees" for the 3 cable boxes, fees for the voice and then additional charges for "taxes , surcharges and fees". When asked what those "fees" are, I was told by Comcast its fees for my local government. That the local government decides and they get that money. Really?! So is this a kick back? To who? I was treated like I was retarded and she just kept repeating what she read off the screen. Is this being charged extra taxes - the wolf in sheeps clothing? Can someone explain this?
Two of my cable boxes had been out since last Friday, so I made an appointment with Comcast to have a Technician come out and fix them the following Tuesday between 2-5pm. I left work early to be home for the appointment and no one called or came past. I have had...
Comcast employee threatens me
I had a comcast employee attempt to take items from my home that were not his. When I asked him to leave items and leave my home I was threatened, yelled and cursed at. Finally he left the inside of the home but refused to leave my property. On the way out he threw the items and then slammed my door so hard it cause items to fall from wall and they broke. I had to call police. Comcast supervisor never stopped by or called. Then to top it off many weeks later I was hounded by their collection agency for the equipment that was already paid for.
Well, I am pissed now. Ok , if I would have a choice I would never go with Comcast. First, I scheduled an appointment with a technician to come up and fix my not working cable 3 times, Good Lord after hours on the phone and transfering from one department to another, 3 weeks later I succeded with my 3d appointment. Yeah! Ok,now I have cable,but I am on the bulk account,so I needed a cable box for my projector TV to work upstairs. Called Comcast, orderd cable box- agreed to pay for this box $3.99, signed up for some package that they offered $9.99. Ok, everything is fine, till I receive the bill: all of what I stated earlier + $16.95 for "Other Charges". Call them again asking, what is this 17 bucks are for. The lady in Customer Service told me that this is for the box delivery. What? Nobody ever told me that they will charge for box delivery, and when i asked earlier before I got it if I can come up and get the box myself - the answer was "no", "technician has to do it". And then I guess they just stick technician's hourly salary+burdens in your bill, and call it "box delivery". How nice:)
I Wish There Was Another Choice Besides Comcast!
I signed up for Comcast bundle services (phone, internet, and TV) on 8/22 via the internet. I scheduled an appointment for today (8/31/2009) between 6-8pm for installation. Today (8/31/2009) I tried to use their online chat service to make sure my appointment was still on since I haven't heard from them- but that didn't work because the guy I was chatting with (Ryan) took like 5 minutes between responses. I CALL THEM to confirm they are coming and they have no record of my order!!!! Then they tell me that the earliest they can be here is another week away!!!! The lady I was speaking with tried to pass the buck and say that I needed to talk to the internet department. She finally agreed that they can come tomorrow for installation but that will mean knocking off of work early again tomorrow and waiting for a guy to come install my services. I'm also pretty sure that she gave me some misinformation regarding my need for a modem- I told her that I have my own modem but she said I have to have one from them also- that is not correct according to their website- I guess they want to milk me for another $36 a year! I would gladly go with a satellite provider if my apartment was positioned so that i could have it! I hope the rest of my experience isn't this ***
Comcast is terrible
I was sent a letter in the mail saying my "bundle promotion" was ending and that I could sign up for a 12-month offer of Digital Starter cable and Internet or accept my higher rate when my "bundle promotion" expires. When I told them we were not told we were receiving a "bundle promotion," I held for 20 minutues, then talked to Chris. Chris proceeded to tell me I was wanting a cadillac but willing to pay for a Toyota Tercel. I will evaluate alternatives to Comcast and plan to never use their services again. Spoke to Darryl and Chris.
Comcast in Elk Grove, California - Paying for high speed and getting much less
I wonder how many people are un-aware that they may be paying for more speed than they are getting from Comcast. I've been paying for 16 mbps since June, their excuse: it must be my old computer but that didn't fly since I have a new laptop. Then said they have to repair the lines outside, but haven't done it yet and outright lied about doing it. They tell me that once it is fixed they'll credit my bill, yeah right. EVERYONE should check the speed you're getting at http://www.speedtest.net and find out what speed you are paying for. The speeds that I know of are 6, 10 and 16 mbps. Then call every day to complain, and now I'm writing complaints to every authority I can find that will listen. Comcast has my area blocked off to other ISP's that I can provid better speed and service…how the *** is that legal?
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