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Comcast in Atlanta, Georgia - Promised credits by phone, but bill shows same rate

I called in to turn my service off. The CSR told me she didn't want to lose my business and that she would adjust my bill to keep me at the same rate of promotion. I have made numerous calls to Comcast, because I was credited 1 month, but now back at the inflated rate again. They say the same when I call in- "I will go in and credit your account, fix the problem and you will see it on your next bill." Well I haven't!! Anyone else had the same issues that can share the results?
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3 comments
Anonymous
#87218

This is true. Contact the better business bureau, they will help you.

The more people that report them to the BBB.

They'll HAVE to finally get some CSR, that know what the heck they are doing. They also MIGHT be able to provide good service ONE DAY!

sosickofcomcast
#85136

CSR,

Maybe you need to find a better job, because it's CRS like you at comcast. That make us consumers PISSED!

Then we all leave comcast and you will be without a job. So maybe you need to get a life!

Anonymous
#85134

a promotion by its very nature is a special introductory offer with set termination date - you are not entitled to the special rate after the promo expires. what makes you think taht you are so special that you should pay less for the same service as your next door neighbour? get a life.

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#160937 Review #160937 is a subjective opinion of poster.

Comcast in Memphis, Tennessee - Over charge every month

Every single month I have to call att to get credit on my automatic pay account. I have, as I write this been on the phone with att a total of 3 hours this morning. I can not access my account because the website will not verify my social number but if I am fortunate enought to actuall talk to someone they can verify it, go figure. My reason for this post is I have to watch my bill so closely that every month for nearly a year I have had to call them to get credit for the over charges from att. What do we do? I am going to call Comcast and maybe get there phone service, they are just another wart on the other side of my ***.
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#160628 Review #160628 is a subjective opinion of poster.

Comcast in Aurora, Colorado - Raised TV rates again

My rates for Comcast cable TV went up. We had no notification either. On top of that I have 2 less channels than I did 2 years ago. I called to complain and suddenly lost the connection. I called back and the agent agreed with me that there was no notification and that the only recourse was to downgrade or cancel service. It seems that in this times of bad economy that Comcast would not be raising rates. Apparently they have a monopoly across most of the U.S. It is time to switch to satelite, as if Comcast cares.
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2 comments
Anonymous
#100263

yes, I had same exp. with comcast and I am still trying to find out why my services are down graded even though they are charging me more than 12 month intro. offer.

moondog_67_2000
#81758

Yeah seems like comcast is making all kinds of new friends, DIRECTV satellite services dropped Comcasts show Versus from 604 as a sp[orts channel cause they tried that with them. Maybe you should think of dropping them like DIRECTV did.

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#160080 Review #160080 is a subjective opinion of poster.

Comcast in Atlanta, Georgia - Turned off my television service because another customer was late to pay their internet service

My cable service is paid for by my condominium association every month. My tenant has internet service with Comcast and was late to pay his bill. They cut off his service and my cable service. When I called to try and straighten it out, I was passed from one phone number to the next with people who could not speak English well. I was placed on hold for long periods of time. I was told my account was past due but they couldn't give me any information. They refused my request to speak to a supervisor. I could not get my cable service turned back on which of course was paid for by my condo association until my tenant paid his internet bill. I am so angry and frustrated. I wish I could get rid of Comcast. I hate them. To turn off my paid for cable because someone else is late for a different service is pure extortion and I am sure it must be illegal not that that matters.
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1 comment
Anonymous
#86779

Who's name is the bill in, and does comcast know theres 2 different people living in the same address?.

Why are you mad at Comcast for turning off the service when they weren't paid... why aren't you mad at your Tenant for not paying the bill?

Review
#159736 Review #159736 is a subjective opinion of poster.

Comcast Dosen't Finish Installatioin

For over a month now I've been waiting for Comcast to bury a cable that runs from the road to my house. I've made no less than 4 appointments to have this done and the company continues to loose, delete or otherwise disregard these appointments. I've called, visited the local office and used the online chat. All with the same results: I am told the appointment is in the system but I can't get a confirmation number so I should just call the Comcast customer service and it will tell me when my work order is scheduled. Needless to say every time I call I get the infamous "you have no appointments scheduled" message. When I visit the local office I get a run around that Comcast uses subcontractors, only one person has access to the scheduling system in the office, and that person, is of course out. I leave my name, phone number and email but get no response. Winter is coming and the cable is unburied and I'm not paying my bill until Comcast finishes the job they started.
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2 comments
Anonymous
#94111

I guess the tone of the letter dictates the tone of the response. You must work for the company, because you seem very knowledgable of the inner working of it.

Apparently, no one explained this to this customer or they wouldn't have had to wait for over a month for advice from you. They could have had a utility company come out like you suggested.

Again, I say - it was the runaround or the personnel are not being trained properly.

Anonymous
#94099

In most areas there is a subcontractor who buries most, or all, lines over a certain footage. At times there are factors such as a large abundance of roots from trees, utilities, that will delay the bury until all other lines and such are located. You could hurry the process and have these marked yourself by the utility companies in your area, and it is usually free of charge to have it done.

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#159232 Review #159232 is a subjective opinion of poster.
Comcast suspended my service of tv/phone/internet and never sent me a notice, or warning, not even a BILL! I never even got a bill in the mail. When i called in and spoke to a representative she informed me that that the suspension stands, and I'm at fault. ...
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5 comments
Anonymous
#93380

Exactly. You signed up for service, so you knew you had a bill to pay each month.

***. :grin

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Review
#159034 Review #159034 is a subjective opinion of poster.
Loss
$290

Comcast Knoxville and Corporate Escalation

FrontierNet raised rates so we thought we'd go ahead and switch everything to comcast for tv, internet & phone - i was without phone for a week and had to buy a cell because they forgot to enter the order - it went downhill from there --- poor customer service, rushed techs who messed up my tv reception and lost all my internet settings, and even someone from corporate escalation was totally unsympathetic and insinuated we lied. now they're saying the rates were given were wrong and they're charging more. Unbelievably painful experience all the way around. if you have a choice, stay away from all things comcast.
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4 comments
Anonymous
#514613

No, Comcast does suck. At our business the phones and internet go out at least once a day.

There is no way to transfer it to another phone when that happens without calling Comcast from a cell phone and wait 15 minutes on hold.

I had internet only at home and when I moved across town they said it would be $100 to hookup. I argued since I was already a customer and they said they'd knock it down to $80. When the tech came out he said it'd be $300.

Told him to get the *** out. We still have Comcast at work, but it's the only service available in our area and a lousy one at that.

Anonymous
#236537

We have had them for many years ... in the last year we have been without tv, phone or internet at least once per week ...

you call, they set up appt, it mysteriously gets cancelled ... the escalation person said I called and cancelled it ... I didn't ... so basically called me a liar ...

terrible service ....

my neighbors all have the same problems I have ... They make TOO MUCH MONEY TO CARE!

Anonymous
#93382

Dandridge is a small town with service provided by both Comcast and Charter. The line splits at the city limits heading out to Burchfield.

You may be referring to a Charter tech, but I doubt a Comcast one.

Knoxville happens to be run by the best supervisor and tech team going in the Knoxville/Metro area. I doubt they screwed anything up and that it was a misquote from a CSR/CAE, which happens from time to time. People make mistakes and no one is perfect.

So yes. A class action law suit for being human is a great idea.

Might want to include yourself as well in that suit too as defendants. :grin

Anonymous
#80558

I feel your pain EXACT thing/situation happened to us as well. we should get a class action law suit together.

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Review
#158760 Review #158760 is a subjective opinion of poster.

Comcast cutomser service horrific-read and see if this is our fault (letter sent to corporate)

To Whom It May Concern: I have been a loyal customer to Comcast for the past three years. My husband and I have had difficulty in the past when it came to help with our service and were disappointed but remained with Comcast service. This last issue was the last straw we had with your company. This all started a week ago. I had a live chat with one of your customer service reps, Pamela. She was very helpful with me when I informed her that we were going to be moving and needed our services moved from one place to another. She informed me that the earliest time they had was to come out on Monday October 5th from 1-3pm. The hours did not work for us since we both work 8-5pm jobs, which is the norm. She informed me that she would make a note in the job to have the technician arrive between the hours of 4pm -6pm, which worked for us because my husband could leave a little early to arrive. October 5th Monday comes around and my husband and I are both at work. He is planning on leaving work early so he can be home at 4pm to be there for Comcast. 3:20pm I am in a meeting at work when I receive a phone call. When I am at work, as anyone, you don't take personal calls especially in a meeting. Once I got out of the meeting I informed my husband that a particular number called me and that he should call back to see if it is Comcast. First of all there was no message left for me. I gave the number to my husband, he called and no one answered, it was a personal cell phone. This is the number 1-630-726-3318. 4:00pm: My husband is at home waiting for the Comcast technician to show up. I arrive and it is now 5:30pm, no technician. Finally 7:15pm rolls around and we are getting upset so we call Comcast. The answer we received is that "the technician called you at 4:20pm and that we missed our appointment" We informed the representative that this is not true. Our phone clearly shows that they called at 3:30pm. Now why would a technician call us 30 min before the time? They informed us "they call before they come set up" I was not told this at all. You can review my chat transcript and you can see that I was not informed that a technician would call and this is the only way they would come out. On top of that, why would the technician not leave a message? Another thing, when we called the technician right back, why was there no answer? Very poor customer service on your end. I strongly believe you should get a hold of this technician and inform him of his poor communication skills. How does this end up being our fault and constitute as us missing our appointment. I should say absolutely NOT!!! We were on the phone with 5 different representatives who were all unable to help us. Why should we have to wait another week, Friday was the next available date, for mistake on your end?? I find it very hard to believe that there was not a single technician who could have been there the following day. Instead we get a response from a manager "Let me call you back in an hour to see what we can do" The time was 8:00pm 9:00pm No phone call. This was ridiculous. A manager did not call us back that evening. How can management not even take care of a problem or have the courtesy to return a phone call. They informed us that our issue was escalated. If this were true, a Manager would have called us back that night. Don't say one thing and then not follow through. October 6th We are awaiting a phone call from Comcast. I make sure to have my phone on me at WORK to ensure that someone will call and that I don't miss a representative. I receive a call at 3:18pm from 1-800-266-2278. It's an automated message from Comcast informing me that if I don't return my equipment to the nearest Comcast drop off I will have to endure $500 charges. No the call I was expecting. It's clear that Account Management is not a top priority to Comcast. Why would I receive a phone call relating to an entire different issue? I inform my husband to call Comcast to find out what's going on. A representative informed us that someone would call us by 7:00pm that evening to reschedule a time. 7:00pm 7:00pm rolls around and there is once again no phone call. WE have to call Comcast again to help. Why would the customer have to call again when promised a phone call from a MANAGER. We get on the phone again and once again they can't reschedule us for an immediate time. We ask to speak to a Manager and apparently all the Managers were busy. So they informed us they would call back. 8:00pm We have had it with Comcast and their lack of Customer service, Client Account Management and the Managers themselves. Why could no one have been able to help us?? There is no reason as to why a customer has to endure all of this just to have their services transferred over. So we decide to become proud customers of Direct TV. Who is able to get someone out to us the following day!! It's funny because they asked who was previous provider and we said Comcast, and they informed us that they have received many new clients from Comcast due to their lack of customer service. 9:00pm We call Comcast to have our service cancelled. And then they have the nerve to ask why. Well maybe if the representative would have seen information about our account a question like that would not have been asked. So we explained again and she looked at our account and said "well it appears you missed your appointment" It's apparently obvious that whoever has been helping with our account and Comcast for that matter, believe that WE are at Fault. Now I ask you after reading all of this, put yourselves in our shoes and imagine how irritated and how much time has been wasted on your part, is this our fault?? Comcast, I think that this corporation better figure out how to handle their accounts and have every personnel going through training and learn the basics such as: "¢ Leaving a message "¢ Answering a telephone "¢ Making promises you keep. I assure you that if there are not changes made within this company, your clientele will significantly drop. Let me be the first to say that I am going to be mailing this letter to as many people as I know and include several copies to your corporate, better business bureau and our local newspapers. This is not a proper way to run a business. There is nothing that can be done to fix this issue that could have been solved easily within that first hour of this problem. Instead your company was blaming US!
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1 comment
Anonymous
#79091

I moved last year. There was no phone line in my appartment. A new line had to be laid from the node in to th building and then in to my appartment.

I waited 10 months! hmmmmm your few days make me laugh. Please post all over I need the laugh.

Good lord you got the run around a little. I spent 10 months paying for parking, driving in to the shop weekly, wasting my time and money for 10 FREAKING MONTHS! You have a few days? Please.

Why moan and slobber? You switched and you should be happy. Do you have a problem with lack of attention? There's medication for that. You should get some. You need it. BADLY!

Review
#158744 Review #158744 is a subjective opinion of poster.

I call comcast to lower.........

I called comcast to lower my package,and I was told that I would be charged $15, but my account has a promotion to have the internet for $24.99 instead of $42. then I was told that I would be charge $1 and something to up grade. On October 14th, I will be calling to cancel the *** service. We basically have to pay them to give them more ore less money. SCREW COMCAST....... I've written a letter to my landlord advising them of the problem, it's either we have the option of the Dish or Comcast, or I will not be renewing my lease...
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#158626 Review #158626 is a subjective opinion of poster.

Comcast took my car payment and applied it towards my comcast bill

Last week I recieved a bill for this months car payment. I opened it to discover it showed me still owing for last months payment. I knew I sent the payment through my bill pay. I called my bank. After a few minutes the person said my payment got sent to Comcast. Not only was my creditors name on the account, but the account number as well. It hhad gone to the wrong address. Comcast recieved the money, saw that it had someone elses name and account number and cashed it. They never called me . I have been strung along promised to be called back and the end result...... I had to finally call up again, settle for part of the money back and I (this is the *** part)have towait 3to 4 weeks to get my money back.This company is so unprofessional and lacks any type of integrity. Jon-Paul Magan
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3 comments
Anonymous
#87904

lol who do you bank with so I can make shure I dont use them. :grin

Anonymous
#87470

You're a retard, how is this Comcast's problem? All they see is their acct number and the amount from the bank.

The bank didn't tell them it was for your car payment and they wanted to make a quick buck and put it towards your account. Quit wasting everybody's time and quit being a freaking ***!

Anonymous
#77064

What does you bank have to say?

I would think that they bank could handle Comcast for this much easier than you and I would definitely try that route.

I worked at a bank for years and years and the bank should have caught this error before it was ever deposited into Comcast's account.

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#158624 Review #158624 is a subjective opinion of poster.