Latest review first
Comcast Knoxville and Corporate Escalation
FrontierNet raised rates so we thought we'd go ahead and switch everything to comcast for tv, internet & phone - i was without phone for a week and had to buy a cell because they forgot to enter the order - it went downhill from there --- poor customer service, rushed techs who messed up my tv reception and lost all my internet settings, and even someone from corporate escalation was totally unsympathetic and insinuated we lied. now they're saying the rates were given were wrong and they're charging more. Unbelievably painful experience all the way around. if you have a choice, stay away from all things comcast.
Comcast cutomser service horrific-read and see if this is our fault (letter sent to corporate)
To Whom It May Concern: I have been a loyal customer to Comcast for the past three years. My husband and I have had difficulty in the past when it came to help with our service and were disappointed but remained with Comcast service. This last issue was the last straw we had with your company. This all started a week ago. I had a live chat with one of your customer service reps, Pamela. She was very helpful with me when I informed her that we were going to be moving and needed our services moved from one place to another. She informed me that the earliest time they had was to come out on Monday October 5th from 1-3pm. The hours did not work for us since we both work 8-5pm jobs, which is the norm. She informed me that she would make a note in the job to have the technician arrive between the hours of 4pm -6pm, which worked for us because my husband could leave a little early to arrive. October 5th Monday comes around and my husband and I are both at work. He is planning on leaving work early so he can be home at 4pm to be there for Comcast. 3:20pm I am in a meeting at work when I receive a phone call. When I am at work, as anyone, you don't take personal calls especially in a meeting. Once I got out of the meeting I informed my husband that a particular number called me and that he should call back to see if it is Comcast. First of all there was no message left for me. I gave the number to my husband, he called and no one answered, it was a personal cell phone. This is the number 1-630-726-3318. 4:00pm: My husband is at home waiting for the Comcast technician to show up. I arrive and it is now 5:30pm, no technician. Finally 7:15pm rolls around and we are getting upset so we call Comcast. The answer we received is that "the technician called you at 4:20pm and that we missed our appointment" We informed the representative that this is not true. Our phone clearly shows that they called at 3:30pm. Now why would a technician call us 30 min before the time? They informed us "they call before they come set up" I was not told this at all. You can review my chat transcript and you can see that I was not informed that a technician would call and this is the only way they would come out. On top of that, why would the technician not leave a message? Another thing, when we called the technician right back, why was there no answer? Very poor customer service on your end. I strongly believe you should get a hold of this technician and inform him of his poor communication skills. How does this end up being our fault and constitute as us missing our appointment. I should say absolutely NOT!!! We were on the phone with 5 different representatives who were all unable to help us. Why should we have to wait another week, Friday was the next available date, for mistake on your end?? I find it very hard to believe that there was not a single technician who could have been there the following day. Instead we get a response from a manager "Let me call you back in an hour to see what we can do" The time was 8:00pm 9:00pm No phone call. This was ridiculous. A manager did not call us back that evening. How can management not even take care of a problem or have the courtesy to return a phone call. They informed us that our issue was escalated. If this were true, a Manager would have called us back that night. Don't say one thing and then not follow through. October 6th We are awaiting a phone call from Comcast. I make sure to have my phone on me at WORK to ensure that someone will call and that I don't miss a representative. I receive a call at 3:18pm from 1-800-266-2278. It's an automated message from Comcast informing me that if I don't return my equipment to the nearest Comcast drop off I will have to endure $500 charges. No the call I was expecting. It's clear that Account Management is not a top priority to Comcast. Why would I receive a phone call relating to an entire different issue? I inform my husband to call Comcast to find out what's going on. A representative informed us that someone would call us by 7:00pm that evening to reschedule a time. 7:00pm 7:00pm rolls around and there is once again no phone call. WE have to call Comcast again to help. Why would the customer have to call again when promised a phone call from a MANAGER. We get on the phone again and once again they can't reschedule us for an immediate time. We ask to speak to a Manager and apparently all the Managers were busy. So they informed us they would call back. 8:00pm We have had it with Comcast and their lack of Customer service, Client Account Management and the Managers themselves. Why could no one have been able to help us?? There is no reason as to why a customer has to endure all of this just to have their services transferred over. So we decide to become proud customers of Direct TV. Who is able to get someone out to us the following day!! It's funny because they asked who was previous provider and we said Comcast, and they informed us that they have received many new clients from Comcast due to their lack of customer service. 9:00pm We call Comcast to have our service cancelled. And then they have the nerve to ask why. Well maybe if the representative would have seen information about our account a question like that would not have been asked. So we explained again and she looked at our account and said "well it appears you missed your appointment" It's apparently obvious that whoever has been helping with our account and Comcast for that matter, believe that WE are at Fault. Now I ask you after reading all of this, put yourselves in our shoes and imagine how irritated and how much time has been wasted on your part, is this our fault?? Comcast, I think that this corporation better figure out how to handle their accounts and have every personnel going through training and learn the basics such as: "¢ Leaving a message "¢ Answering a telephone "¢ Making promises you keep. I assure you that if there are not changes made within this company, your clientele will significantly drop. Let me be the first to say that I am going to be mailing this letter to as many people as I know and include several copies to your corporate, better business bureau and our local newspapers. This is not a proper way to run a business. There is nothing that can be done to fix this issue that could have been solved easily within that first hour of this problem. Instead your company was blaming US!
I call comcast to lower.........
I called comcast to lower my package,and I was told that I would be charged $15, but my account has a promotion to have the internet for $24.99 instead of $42. then I was told that I would be charge $1 and something to up grade. On October 14th, I will be calling to cancel the *** service. We basically have to pay them to give them more ore less money. SCREW COMCAST....... I've written a letter to my landlord advising them of the problem, it's either we have the option of the Dish or Comcast, or I will not be renewing my lease...
Comcast took my car payment and applied it towards my comcast bill
Last week I recieved a bill for this months car payment. I opened it to discover it showed me still owing for last months payment. I knew I sent the payment through my bill pay. I called my bank. After a few minutes the person said my payment got sent to Comcast. Not only was my creditors name on the account, but the account number as well. It hhad gone to the wrong address. Comcast recieved the money, saw that it had someone elses name and account number and cashed it. They never called me . I have been strung along promised to be called back and the end result...... I had to finally call up again, settle for part of the money back and I (this is the *** part)have towait 3to 4 weeks to get my money back.This company is so unprofessional and lacks any type of integrity. Jon-Paul Magan
Comcast's lack of customer service is amazing
We have had digital cable for about a year and a half. During that time we have gotten Disney On Demand since the beginning. About 2-3 months ago we noticed my grandson was not able to get Imagination Movers. I called customer service and asked if they had changed the tiers and was assured that they had not. They were aware of the problem and they were working on it. A month later when we still were not able to get the service I called back. Again was assured the tiers had not changed and that I need a service technician to visit and repair it. A visit was scheduled and the tech arrived and immediately said that he couldn't repair it and had been able to repair another customer with the same problem a few weekds ago. After wasting about an hour of my time he said he was sure the tiers had changed after I told him I had asked that. When he left I called to complain to a supervisor about the lack of knowledge in the company and the amount of my time that had been wasted to accomplish what could have been accomplished with my first phone call. I was told the supervisor would have to call me back. That was 3 weeks ago. I have not heard from a supervisor. The lack of customer service evidently goes up the chain of command.
Comcast in Milwaukee, Wisconsin - Outlandish Charges
I wanted to save Money but, I got the runaround from there Local call in center. They told me that I had to take the Cable box back to them before, They could lower my package. Why? I complained but got nowhere. I finally got my package changed but, they still wanted the box back. It doesn't make sense to me. I switched to expanded basic package Channels 2-69 and they are charging me an extra $5.00 a month for the box. But the whole thing is a ripoff because the music channels are a part of the basic package also Channels 401-446. So you already pay for these channels but unless you have the *** box you cannot get them. Therfore you are being charged twice for the service. Expanded basic should have the box at no extra charge. So my bill that should only be $39.00 a month is $55.00. This company is located in Manitowoc Wisconsin.
Comcast technican targeting elderly consumers
I don't know what the deal with Comcast is but I hope they are not trying to target and scam elderly people. My father and his wife who are both in their 70's decided to give internet a try. They got the 3 package in 1 (internet, telephone and cable). The Comcast technician came out and told them that their computer was too slow to take internet but that they could go to a store he knew that would sell them a computer for $200. My dad and his wife decided not to do that and cancelled it instead. My dad got the computer from my brother who works as a tech support personnel in a computer based business. My brother had used the computer before he had given it to my dad. My brother knew it was internet ready. My brother took the tower and brought it to his home because he already has internet, a much faster speed than what my father was ordering, and wanted to see if it would work there. Sure enough it did, even with the faster connection. My brother called Comcast and what is really sad about the whole situation is that the Comcast representative didn't appeared surprised that this had happened. My brother got the impression that the Comcast representative had heard this before and that Comcast wasn't doing anything about it. Instead, it appears they are allowing these technicians to take advantage of the elderly, non-computer illerate people, etc. Shame on them.
Comcast makes imaginary charges
I had service installed on 8/3/09. For the installation and initial service, there was a charge on the work order for $65.95 cents. The work order was signed and a check was written for $65.95. The next month, I get a bill stating there is a $35.52 unpaid balance on my account. Naturally, I call to find out what it is for and it is for installation. They claim it is related to a handwritten note made by the installation technician "New A/O by the attic". Nowhere on my work order does it say this is a $35.52 charge. First of all, I was here during the installation. The man never went near the attic. Complete opposite side of the house. Secondly, I signed for services totaling $65.95 and paid $65.95. Comcast is adding charges for something that was never done. They've promised me several times that a credit will show on my account balance. Still hasn't happened. I also love the canned answer to "May I speak with your supervisor?" "No, he is unavailable. I can put in a request to have him contact you."
Comcast makes me curse even more than when I get angry with my 9yr old daughter - and she can get me pretty angry. I had believed that in the United States companies are not supposed to be allowed to monopolize. Well, I'm pretty sure that Comcast is a monopoly -...
Comcast Internet Outages
I can see DC from my apartment in Arlington, VA. One would think that I would have excellent internet speed and reliability being in the middle of a major metropolitan area. Not even close. When I am sitting home during the day the internet drops about 10 times, even the cable tv drops off. Do I pay less for this service, uh, no. Does comcast care? Nope, they want to be paid to come out and fix their own problem !!! Our internet service is so unreliable that we can't bring work home because we can't depend on using the internet. I can't stream video because the internet drops too frequently. The worst part is that Comcast is the only provide to my apartment building so as badly as I want to switch I can't.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Comcast? What happened? What can we help you with?