Latest review first
I ordered the comcast cable internet and voice service a little over a year ago. The first issue I had was when they first arrived, they tried to charge me 149.00 for installation of the wireless router. I called in with the tech still here.I explained that THEY had...
Comcast in Fort Lauderdale, Florida - Comast refuses to refund money
I had cable and internet with Comcast. The introdutory fees were ok, but soon after a while the fees climbed. On November 2008 I terminated the Internet (fees were outragous). I turned in the equipment at the local office. Last August i got disgusted with their service fees and terminated the able service. A year later, they are saying I didn't return the modem for the internet terminated a year ago. They refuse to return my money. I hope to never do business with omcast again. In no way before last month a year later did the company say anything about the modem. Who would think about keeping a reciept for a year?
Comcast in Atlanta, Georgia - Promised credits by phone, but bill shows same rate
I called in to turn my service off. The CSR told me she didn't want to lose my business and that she would adjust my bill to keep me at the same rate of promotion. I have made numerous calls to Comcast, because I was credited 1 month, but now back at the inflated rate again. They say the same when I call in- "I will go in and credit your account, fix the problem and you will see it on your next bill." Well I haven't!! Anyone else had the same issues that can share the results?
Comcast in Memphis, Tennessee - Over charge every month
Every single month I have to call att to get credit on my automatic pay account. I have, as I write this been on the phone with att a total of 3 hours this morning. I can not access my account because the website will not verify my social number but if I am fortunate enought to actuall talk to someone they can verify it, go figure. My reason for this post is I have to watch my bill so closely that every month for nearly a year I have had to call them to get credit for the over charges from att. What do we do? I am going to call Comcast and maybe get there phone service, they are just another wart on the other side of my ***.
Comcast in Aurora, Colorado - Raised TV rates again
My rates for Comcast cable TV went up. We had no notification either. On top of that I have 2 less channels than I did 2 years ago. I called to complain and suddenly lost the connection. I called back and the agent agreed with me that there was no notification and that the only recourse was to downgrade or cancel service. It seems that in this times of bad economy that Comcast would not be raising rates. Apparently they have a monopoly across most of the U.S. It is time to switch to satelite, as if Comcast cares.
Comcast in Atlanta, Georgia - Turned off my television service because another customer was late to pay their internet service
My cable service is paid for by my condominium association every month. My tenant has internet service with Comcast and was late to pay his bill. They cut off his service and my cable service. When I called to try and straighten it out, I was passed from one phone number to the next with people who could not speak English well. I was placed on hold for long periods of time. I was told my account was past due but they couldn't give me any information. They refused my request to speak to a supervisor. I could not get my cable service turned back on which of course was paid for by my condo association until my tenant paid his internet bill. I am so angry and frustrated. I wish I could get rid of Comcast. I hate them. To turn off my paid for cable because someone else is late for a different service is pure extortion and I am sure it must be illegal not that that matters.
Comcast Dosen't Finish Installatioin
For over a month now I've been waiting for Comcast to bury a cable that runs from the road to my house. I've made no less than 4 appointments to have this done and the company continues to loose, delete or otherwise disregard these appointments. I've called, visited the local office and used the online chat. All with the same results: I am told the appointment is in the system but I can't get a confirmation number so I should just call the Comcast customer service and it will tell me when my work order is scheduled. Needless to say every time I call I get the infamous "you have no appointments scheduled" message. When I visit the local office I get a run around that Comcast uses subcontractors, only one person has access to the scheduling system in the office, and that person, is of course out. I leave my name, phone number and email but get no response. Winter is coming and the cable is unburied and I'm not paying my bill until Comcast finishes the job they started.
Comcast suspended my service of tv/phone/internet and never sent me a notice, or warning, not even a BILL! I never even got a bill in the mail. When i called in and spoke to a representative she informed me that that the suspension stands, and I'm at fault. ...
Comcast Knoxville and Corporate Escalation
FrontierNet raised rates so we thought we'd go ahead and switch everything to comcast for tv, internet & phone - i was without phone for a week and had to buy a cell because they forgot to enter the order - it went downhill from there --- poor customer service, rushed techs who messed up my tv reception and lost all my internet settings, and even someone from corporate escalation was totally unsympathetic and insinuated we lied. now they're saying the rates were given were wrong and they're charging more. Unbelievably painful experience all the way around. if you have a choice, stay away from all things comcast.
Comcast cutomser service horrific-read and see if this is our fault (letter sent to corporate)
To Whom It May Concern: I have been a loyal customer to Comcast for the past three years. My husband and I have had difficulty in the past when it came to help with our service and were disappointed but remained with Comcast service. This last issue was the last straw we had with your company. This all started a week ago. I had a live chat with one of your customer service reps, Pamela. She was very helpful with me when I informed her that we were going to be moving and needed our services moved from one place to another. She informed me that the earliest time they had was to come out on Monday October 5th from 1-3pm. The hours did not work for us since we both work 8-5pm jobs, which is the norm. She informed me that she would make a note in the job to have the technician arrive between the hours of 4pm -6pm, which worked for us because my husband could leave a little early to arrive. October 5th Monday comes around and my husband and I are both at work. He is planning on leaving work early so he can be home at 4pm to be there for Comcast. 3:20pm I am in a meeting at work when I receive a phone call. When I am at work, as anyone, you don't take personal calls especially in a meeting. Once I got out of the meeting I informed my husband that a particular number called me and that he should call back to see if it is Comcast. First of all there was no message left for me. I gave the number to my husband, he called and no one answered, it was a personal cell phone. This is the number 1-630-726-3318. 4:00pm: My husband is at home waiting for the Comcast technician to show up. I arrive and it is now 5:30pm, no technician. Finally 7:15pm rolls around and we are getting upset so we call Comcast. The answer we received is that "the technician called you at 4:20pm and that we missed our appointment" We informed the representative that this is not true. Our phone clearly shows that they called at 3:30pm. Now why would a technician call us 30 min before the time? They informed us "they call before they come set up" I was not told this at all. You can review my chat transcript and you can see that I was not informed that a technician would call and this is the only way they would come out. On top of that, why would the technician not leave a message? Another thing, when we called the technician right back, why was there no answer? Very poor customer service on your end. I strongly believe you should get a hold of this technician and inform him of his poor communication skills. How does this end up being our fault and constitute as us missing our appointment. I should say absolutely NOT!!! We were on the phone with 5 different representatives who were all unable to help us. Why should we have to wait another week, Friday was the next available date, for mistake on your end?? I find it very hard to believe that there was not a single technician who could have been there the following day. Instead we get a response from a manager "Let me call you back in an hour to see what we can do" The time was 8:00pm 9:00pm No phone call. This was ridiculous. A manager did not call us back that evening. How can management not even take care of a problem or have the courtesy to return a phone call. They informed us that our issue was escalated. If this were true, a Manager would have called us back that night. Don't say one thing and then not follow through. October 6th We are awaiting a phone call from Comcast. I make sure to have my phone on me at WORK to ensure that someone will call and that I don't miss a representative. I receive a call at 3:18pm from 1-800-266-2278. It's an automated message from Comcast informing me that if I don't return my equipment to the nearest Comcast drop off I will have to endure $500 charges. No the call I was expecting. It's clear that Account Management is not a top priority to Comcast. Why would I receive a phone call relating to an entire different issue? I inform my husband to call Comcast to find out what's going on. A representative informed us that someone would call us by 7:00pm that evening to reschedule a time. 7:00pm 7:00pm rolls around and there is once again no phone call. WE have to call Comcast again to help. Why would the customer have to call again when promised a phone call from a MANAGER. We get on the phone again and once again they can't reschedule us for an immediate time. We ask to speak to a Manager and apparently all the Managers were busy. So they informed us they would call back. 8:00pm We have had it with Comcast and their lack of Customer service, Client Account Management and the Managers themselves. Why could no one have been able to help us?? There is no reason as to why a customer has to endure all of this just to have their services transferred over. So we decide to become proud customers of Direct TV. Who is able to get someone out to us the following day!! It's funny because they asked who was previous provider and we said Comcast, and they informed us that they have received many new clients from Comcast due to their lack of customer service. 9:00pm We call Comcast to have our service cancelled. And then they have the nerve to ask why. Well maybe if the representative would have seen information about our account a question like that would not have been asked. So we explained again and she looked at our account and said "well it appears you missed your appointment" It's apparently obvious that whoever has been helping with our account and Comcast for that matter, believe that WE are at Fault. Now I ask you after reading all of this, put yourselves in our shoes and imagine how irritated and how much time has been wasted on your part, is this our fault?? Comcast, I think that this corporation better figure out how to handle their accounts and have every personnel going through training and learn the basics such as: "¢ Leaving a message "¢ Answering a telephone "¢ Making promises you keep. I assure you that if there are not changes made within this company, your clientele will significantly drop. Let me be the first to say that I am going to be mailing this letter to as many people as I know and include several copies to your corporate, better business bureau and our local newspapers. This is not a proper way to run a business. There is nothing that can be done to fix this issue that could have been solved easily within that first hour of this problem. Instead your company was blaming US!
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