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Broken promises from Comcast

I have had cable Internet service since 2000 and never switched service to other company. My record also showed that I paid $395.45(pre paid 1year contract) since 2003. My last Internet payment was 1/11/09($395+$36.xxcable TV=$434.71, with $395 prepaid for all year). And in July 2009, I got bill which indicated that my Internet rate changed to $57.xx/month. Prior to the change, I had never received any notice regarding the rate hike. Back in June, I canceled my cable service with Comcast. At the moment, I had already confirmed with Comcast service rep that the cancellation of the cable TV would have no impact on my internet rate, because the prepaid internet service was carried over from that of previous company (the company was taken over by Comcast). For the following months, several Internet bills with increased rate were sent to me. When I called the service hotline, many service reps didn't even acknowledge the existing prepaid service rate. Finally on Oct. 5th, we had chance talking to business service manager Ron and residential service manager Jerry, they reconsidered my situation and on Oct 7th, when we talked to service rep Manu, he confirmed we should call December 10th to renew our existing prepaid service for $395.45. Unfortunately, when I called again to confirm this arrangement, the answer we got was changed again. Comcast insisted that since we canceled our cable TV service, they permanently removed the special prepaid code from my account. It is a very frustrated situation because I have already prepaid the service since the Jan of 2009, and obviously, the original term should be honored through the entire year. However, apparently the service term for the Internet was changed right after the cancellation of the cable TV. Comcast accepted my money for the entire year of the Internet service thus has to honor its own term, that's a business integrity issue. Yesterday, I again received the Internet bill and it again shows the increased rate for Internet service. So, I called again and this time, the service rep said he was in somewhere in Mexico and didn't have capabilities to deal with this matter. Since July, I have called numerous times to Comcast and almost each time, I had to spent at least an hour on the line and each time I would get different answers. Yet the problem still remains. Comcast simply can't keep their promises and I hope something can be done about it. Being ripped off is not something that a company should reward their longtime customer with!!!!!!
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1 comment
Anonymous
#88171

at least you were able to cancel the cable and have the internet.....i don't watch tv but wanted just the internet..they told me i had to purchase cable, not just the basic but the extended cable at a cost of 47 dollars a month!....then charge me for the internet!...these people are friggen crooks!...why should i have to buy something i don't want to get what i do want?....they said that i had to have cbale in order for my internet to work...that is a line of ***!...they turned off my internet by a flick of the internet switch and wala...no internet!...so if they can do that, then why do i have to purchase cable tv to get the internet?.....a monopoly they are for sure too....i cannot get any other type of service where i'm at due to comcast dominating the area.....hmmm....aren't monopoloies suposed to be against the law?....oh, that's right, what laws?...just another consumer complaint there...lol....government corrupt, so how can the consumer get any true and ethical justice?....sorry of the topic....

Review
#161899 Review #161899 is a subjective opinion of poster.

Really? Comcast tech can't hit a 3-hour window?

I recently moved (not far) so Comcast told me I could just transfer my services. I gave them my new address and made an appointment for today between 8 am and 11 am. By 10:45, I still have heard NOTHING from the technician and I've taken off of work for this. They have the nerve to tell me he still has 15 mins to call and I should call them back. Of course he doesn't call. Now I'm forced to reschedule for Saturday. I work in media and every day I don't have internet I'm losing money. But never fear, Comcast is giving me a whopping $20 off of my first month because the tech couldn't bother to pick up the phone. They need to start teaching their technicians how to read a clock.
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3 comments
Anonymous
#87188

Comcastdete here.

I'm really sorry to hear that we did not make the appointment today and rescheduling you for Saturday is unacceptable. Please email my group at We_can_help@cable.comcast.com and we will make this right.

Best,

Detreon Roberts

Comcast National Customer Operations

We_can_help@cable.comcast.com

Anonymous
#87184

I so agree. As much as they charge for their services...and they can't even make it within that 3 hour span!

They expect everyone to miss 1/2 days from their jobs so that a technician can come out and set up for a service that they are then going to overcharge you for every month! I mean you can schedule appointments for drs, haircuts, oil changes, your dog to be clipped...lol but Comcast no way!!

Anonymous
#86362

You have the internet? Is it a girl or a boy.

What color is it?

What does it like to eat?

Whish I had the internet.....

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Review
#161774 Review #161774 is a subjective opinion of poster.
I ordered the comcast cable internet and voice service a little over a year ago. The first issue I had was when they first arrived, they tried to charge me 149.00 for installation of the wireless router. I called in with the tech still here.I explained that THEY had...
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7 comments
Anonymous
#399925

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do. Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

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#161500 Review #161500 is a subjective opinion of poster.
Loss
$152

Comcast in Fort Lauderdale, Florida - Comast refuses to refund money

I had cable and internet with Comcast. The introdutory fees were ok, but soon after a while the fees climbed. On November 2008 I terminated the Internet (fees were outragous). I turned in the equipment at the local office. Last August i got disgusted with their service fees and terminated the able service. A year later, they are saying I didn't return the modem for the internet terminated a year ago. They refuse to return my money. I hope to never do business with omcast again. In no way before last month a year later did the company say anything about the modem. Who would think about keeping a reciept for a year?
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Review
#160989 Review #160989 is a subjective opinion of poster.

Comcast in Atlanta, Georgia - Promised credits by phone, but bill shows same rate

I called in to turn my service off. The CSR told me she didn't want to lose my business and that she would adjust my bill to keep me at the same rate of promotion. I have made numerous calls to Comcast, because I was credited 1 month, but now back at the inflated rate again. They say the same when I call in- "I will go in and credit your account, fix the problem and you will see it on your next bill." Well I haven't!! Anyone else had the same issues that can share the results?
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3 comments
Anonymous
#87218

This is true. Contact the better business bureau, they will help you.

The more people that report them to the BBB.

They'll HAVE to finally get some CSR, that know what the heck they are doing. They also MIGHT be able to provide good service ONE DAY!

sosickofcomcast
#85136

CSR,

Maybe you need to find a better job, because it's CRS like you at comcast. That make us consumers PISSED!

Then we all leave comcast and you will be without a job. So maybe you need to get a life!

Anonymous
#85134

a promotion by its very nature is a special introductory offer with set termination date - you are not entitled to the special rate after the promo expires. what makes you think taht you are so special that you should pay less for the same service as your next door neighbour? get a life.

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Review
#160937 Review #160937 is a subjective opinion of poster.

Comcast in Memphis, Tennessee - Over charge every month

Every single month I have to call att to get credit on my automatic pay account. I have, as I write this been on the phone with att a total of 3 hours this morning. I can not access my account because the website will not verify my social number but if I am fortunate enought to actuall talk to someone they can verify it, go figure. My reason for this post is I have to watch my bill so closely that every month for nearly a year I have had to call them to get credit for the over charges from att. What do we do? I am going to call Comcast and maybe get there phone service, they are just another wart on the other side of my ***.
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Review
#160628 Review #160628 is a subjective opinion of poster.

Comcast in Aurora, Colorado - Raised TV rates again

My rates for Comcast cable TV went up. We had no notification either. On top of that I have 2 less channels than I did 2 years ago. I called to complain and suddenly lost the connection. I called back and the agent agreed with me that there was no notification and that the only recourse was to downgrade or cancel service. It seems that in this times of bad economy that Comcast would not be raising rates. Apparently they have a monopoly across most of the U.S. It is time to switch to satelite, as if Comcast cares.
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2 comments
Anonymous
#100263

yes, I had same exp. with comcast and I am still trying to find out why my services are down graded even though they are charging me more than 12 month intro. offer.

moondog_67_2000
#81758

Yeah seems like comcast is making all kinds of new friends, DIRECTV satellite services dropped Comcasts show Versus from 604 as a sp[orts channel cause they tried that with them. Maybe you should think of dropping them like DIRECTV did.

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Review
#160080 Review #160080 is a subjective opinion of poster.

Comcast in Atlanta, Georgia - Turned off my television service because another customer was late to pay their internet service

My cable service is paid for by my condominium association every month. My tenant has internet service with Comcast and was late to pay his bill. They cut off his service and my cable service. When I called to try and straighten it out, I was passed from one phone number to the next with people who could not speak English well. I was placed on hold for long periods of time. I was told my account was past due but they couldn't give me any information. They refused my request to speak to a supervisor. I could not get my cable service turned back on which of course was paid for by my condo association until my tenant paid his internet bill. I am so angry and frustrated. I wish I could get rid of Comcast. I hate them. To turn off my paid for cable because someone else is late for a different service is pure extortion and I am sure it must be illegal not that that matters.
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1 comment
Anonymous
#86779

Who's name is the bill in, and does comcast know theres 2 different people living in the same address?.

Why are you mad at Comcast for turning off the service when they weren't paid... why aren't you mad at your Tenant for not paying the bill?

Review
#159736 Review #159736 is a subjective opinion of poster.

Comcast Dosen't Finish Installatioin

For over a month now I've been waiting for Comcast to bury a cable that runs from the road to my house. I've made no less than 4 appointments to have this done and the company continues to loose, delete or otherwise disregard these appointments. I've called, visited the local office and used the online chat. All with the same results: I am told the appointment is in the system but I can't get a confirmation number so I should just call the Comcast customer service and it will tell me when my work order is scheduled. Needless to say every time I call I get the infamous "you have no appointments scheduled" message. When I visit the local office I get a run around that Comcast uses subcontractors, only one person has access to the scheduling system in the office, and that person, is of course out. I leave my name, phone number and email but get no response. Winter is coming and the cable is unburied and I'm not paying my bill until Comcast finishes the job they started.
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2 comments
Anonymous
#94111

I guess the tone of the letter dictates the tone of the response. You must work for the company, because you seem very knowledgable of the inner working of it.

Apparently, no one explained this to this customer or they wouldn't have had to wait for over a month for advice from you. They could have had a utility company come out like you suggested.

Again, I say - it was the runaround or the personnel are not being trained properly.

Anonymous
#94099

In most areas there is a subcontractor who buries most, or all, lines over a certain footage. At times there are factors such as a large abundance of roots from trees, utilities, that will delay the bury until all other lines and such are located. You could hurry the process and have these marked yourself by the utility companies in your area, and it is usually free of charge to have it done.

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Review
#159232 Review #159232 is a subjective opinion of poster.
Comcast suspended my service of tv/phone/internet and never sent me a notice, or warning, not even a BILL! I never even got a bill in the mail. When i called in and spoke to a representative she informed me that that the suspension stands, and I'm at fault. ...
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5 comments
Anonymous
#93380

Exactly. You signed up for service, so you knew you had a bill to pay each month.

***. :grin

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Review
#159034 Review #159034 is a subjective opinion of poster.
Loss
$290