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Broken promises from Comcast

I have had cable Internet service since 2000 and never switched service to other company. My record also showed that I paid $395.45(pre paid 1year contract) since 2003. My last Internet payment was 1/11/09($395+$36.xxcable TV=$434.71, with $395 prepaid for all year). And in July 2009, I got bill which indicated that my Internet rate changed to $57.xx/month. Prior to the change, I had never received any notice regarding the rate hike. Back in June, I canceled my cable service with Comcast. At the moment, I had already confirmed with Comcast service rep that the cancellation of the cable TV would have no impact on my internet rate, because the prepaid internet service was carried over from that of previous company (the company was taken over by Comcast). For the following months, several Internet bills with increased rate were sent to me. When I called the service hotline, many service reps didn't even acknowledge the existing prepaid service rate. Finally on Oct. 5th, we had chance talking to business service manager Ron and residential service manager Jerry, they reconsidered my situation and on Oct 7th, when we talked to service rep Manu, he confirmed we should call December 10th to renew our existing prepaid service for $395.45. Unfortunately, when I called again to confirm this arrangement, the answer we got was changed again. Comcast insisted that since we canceled our cable TV service, they permanently removed the special prepaid code from my account. It is a very frustrated situation because I have already prepaid the service since the Jan of 2009, and obviously, the original term should be honored through the entire year. However, apparently the service term for the Internet was changed right after the cancellation of the cable TV. Comcast accepted my money for the entire year of the Internet service thus has to honor its own term, that's a business integrity issue. Yesterday, I again received the Internet bill and it again shows the increased rate for Internet service. So, I called again and this time, the service rep said he was in somewhere in Mexico and didn't have capabilities to deal with this matter. Since July, I have called numerous times to Comcast and almost each time, I had to spent at least an hour on the line and each time I would get different answers. Yet the problem still remains. Comcast simply can't keep their promises and I hope something can be done about it. Being ripped off is not something that a company should reward their longtime customer with!!!!!!
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#161899 Review #161899 is a subjective opinion of poster.

Really? Comcast tech can't hit a 3-hour window?

I recently moved (not far) so Comcast told me I could just transfer my services. I gave them my new address and made an appointment for today between 8 am and 11 am. By 10:45, I still have heard NOTHING from the technician and I've taken off of work for this. They have the nerve to tell me he still has 15 mins to call and I should call them back. Of course he doesn't call. Now I'm forced to reschedule for Saturday. I work in media and every day I don't have internet I'm losing money. But never fear, Comcast is giving me a whopping $20 off of my first month because the tech couldn't bother to pick up the phone. They need to start teaching their technicians how to read a clock.
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3 comments
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#161774 Review #161774 is a subjective opinion of poster.
I ordered the comcast cable internet and voice service a little over a year ago. The first issue I had was when they first arrived, they tried to charge me 149.00 for installation of the wireless router. I called in with the tech still here.I explained that THEY had...
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7 comments
Anonymous
#399925

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he...

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#161500 Review #161500 is a subjective opinion of poster.
Loss
$152

Comcast in Fort Lauderdale, Florida - Comast refuses to refund money

I had cable and internet with Comcast. The introdutory fees were ok, but soon after a while the fees climbed. On November 2008 I terminated the Internet (fees were outragous). I turned in the equipment at the local office. Last August i got disgusted with their service fees and terminated the able service. A year later, they are saying I didn't return the modem for the internet terminated a year ago. They refuse to return my money. I hope to never do business with omcast again. In no way before last month a year later did the company say anything about the modem. Who would think about keeping a reciept for a year?
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#160989 Review #160989 is a subjective opinion of poster.

Comcast in Atlanta, Georgia - Promised credits by phone, but bill shows same rate

I called in to turn my service off. The CSR told me she didn't want to lose my business and that she would adjust my bill to keep me at the same rate of promotion. I have made numerous calls to Comcast, because I was credited 1 month, but now back at the inflated rate again. They say the same when I call in- "I will go in and credit your account, fix the problem and you will see it on your next bill." Well I haven't!! Anyone else had the same issues that can share the results?
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#160937 Review #160937 is a subjective opinion of poster.

Comcast in Memphis, Tennessee - Over charge every month

Every single month I have to call att to get credit on my automatic pay account. I have, as I write this been on the phone with att a total of 3 hours this morning. I can not access my account because the website will not verify my social number but if I am fortunate enought to actuall talk to someone they can verify it, go figure. My reason for this post is I have to watch my bill so closely that every month for nearly a year I have had to call them to get credit for the over charges from att. What do we do? I am going to call Comcast and maybe get there phone service, they are just another wart on the other side of my ***.
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#160628 Review #160628 is a subjective opinion of poster.

Comcast in Aurora, Colorado - Raised TV rates again

My rates for Comcast cable TV went up. We had no notification either. On top of that I have 2 less channels than I did 2 years ago. I called to complain and suddenly lost the connection. I called back and the agent agreed with me that there was no notification and that the only recourse was to downgrade or cancel service. It seems that in this times of bad economy that Comcast would not be raising rates. Apparently they have a monopoly across most of the U.S. It is time to switch to satelite, as if Comcast cares.
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#160080 Review #160080 is a subjective opinion of poster.
My cable service is paid for by my condominium association every month. My tenant has internet service with Comcast and was late to pay his bill. They cut off his service and my cable service. When I called to try and straighten it out, I was passed from one phone...
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1 comment
Anonymous
#86779

Who\'s name is the bill in, and does comcast know theres 2 different people living in the same address?. Why are you mad at Comcast for turning off the service when they we...

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#159736 Review #159736 is a subjective opinion of poster.

Comcast Dosen't Finish Installatioin

For over a month now I've been waiting for Comcast to bury a cable that runs from the road to my house. I've made no less than 4 appointments to have this done and the company continues to loose, delete or otherwise disregard these appointments. I've called, visited the local office and used the online chat. All with the same results: I am told the appointment is in the system but I can't get a confirmation number so I should just call the Comcast customer service and it will tell me when my work order is scheduled. Needless to say every time I call I get the infamous "you have no appointments scheduled" message. When I visit the local office I get a run around that Comcast uses subcontractors, only one person has access to the scheduling system in the office, and that person, is of course out. I leave my name, phone number and email but get no response. Winter is coming and the cable is unburied and I'm not paying my bill until Comcast finishes the job they started.
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#159232 Review #159232 is a subjective opinion of poster.
Comcast suspended my service of tv/phone/internet and never sent me a notice, or warning, not even a BILL! I never even got a bill in the mail. When i called in and spoke to a representative she informed me that that the suspension stands, and I'm at fault. ...
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5 comments
Anonymous
#93380

Exactly. You signed up for service, so you knew you had a bill to pay each month. ***. :grin

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#159034 Review #159034 is a subjective opinion of poster.
Loss
$290