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Comcast in Fitchburg, Massachusetts - Repeated notices of subscriiiption expiring and money due.

Nov. 2009 I sent check #658 in the amount of $65.90, I have canceled check to cover subscription renewal for Lisa Morganweck, Dorothy Harada, Nancy Morganweck, Krystal Morganweck and mine, Shirley Furey. I have received multiple notices the subscription was expiring! Please give me a status on my account. (The check that I sent you was dated 11/28/09 and cashed by your company Dec 09.) If you need copy of dated check please notify me and I will send it on to you. Shirley M. Furey, 535 South St 4-1 Fitchburg,MA 01420 stanley4877@comcast.net
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Review
#173893 Review #173893 is a subjective opinion of poster.

Comcast in San Bruno, California - This company never ceases to amaze me how bad it is.

The conversion boxes are a joke. I needed 5 of them and none of them nor any of the cheap *** remotes worked properly. After being on the phone with people who spoke languanges I couldn't understand, and 2 hours later, they finally worked. Did I mention I had to pay for three of the boxes? What a rip off. Since then all 5 TV's are not operating properly, mostly missing channels. On the phone again today with non-english speaking customer service people who could not fix the problem so now I have to wait a week for a technician to come to the house. That after the guy tried to tell me to take all the boxes back to a Comcast center for repair (although given the cheap *** Comcast uses maybe they are all bad). At the end of the conversation he asked why I did not have Comcast phone service, NEVER IN A MILLION YEARS! My Comcast internet service is spotty at best and suffers all the time from weak signals, the rip off they effected with this conversion has created a revenue source that doesn't work and again penalizes the subscriber, their customer service stinks and you can't understand them (use Americans!) and oh by the way I just got my rate increase notice. Yea let me give them my phone service too and while your at it my healthcare. I told the guy I cannot wait for Verizon Fios so I can get rid of the Evil Empire from my house and even if they are worse, it can't be as bad as it is now. Sure the Roberts, Cohen's, Burke's and others get rich while the rest of us poor suckers suffer. I hope the NBC buyout is a disaster.
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2 comments
josalynbuchanan
#122589

I FEEL FOR ya Rusty! and they want their money ON TIME, Service not on time. I finally switched to TMoble at home phone, at least if "all circuits are busy it will take a MESSAGE.

Anonymous
#121547

On my screen there is an ad for Comcast at the end of the article!

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Review
#173804 Review #173804 is a subjective opinion of poster.
Loss
$2400

Comcast in Novato, California - Why can't I get decent service

First I am complaining that Your service is to expensive, and people like I on social security can't watch decent television, for we can't afford the outrageous prices. I know about the recession and the rising cost of things but that have nothing to do with anything for you have always been higher than any body else. Now how do other companies stay competitive and in business while having more channels and lower prices? I know the service is excellent for I had them for over 6 years with out a problem, and now that I have your service I am constantly calling for one thing are another. See I am on the *** of returning because I don't need the headache. Mavis P.S. 11 people have been out to my resident for one problem or another so now I want it fixed and no excuses on why it can't are wont work or passing of the buck, it is for to late in the game and I am tired, feed up and pissed to the highest passivity. So please fix my service so we can stay on good terms OK. Mavis Young
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Review
#173787 Review #173787 is a subjective opinion of poster.

Comcast is directing customers to down load Norton but Norton download has destroyed our access

The new norton download has destroyed our access to smartzone and the internet. Comcast has worked to restore our access but the fixes are temporary. Computer blogs reflect long standing problems with Smartzone. Comcast is trying but I place the blame on the norton down load, reload and unload-nothing works. I have tried the fixes on the web and have spent at least 20 hours trying to resolve the problem with Comcast-each person at comcast tries a different fix. Norton denies there is a problem and Micro Soft says that Norton is not compatible with XP needs Vista- Comcast says MS is wrong-and around in circles-i go from Comcast to Norton to Micro Soft to Comcast---
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1 comment
SCurry92
#121480

get rid of norton quick as you can. my son who is in computers tried to download it several times and it killed my internet service each time. use AVG FREE it works just as good if not better.

Review
#173786 Review #173786 is a subjective opinion of poster.
I get a discount on Comcast teleworker service through my employer. This service is advertised at 16 Mbps download and 2 Mbps upload. The download has always been at least 16 Mbps, but the upload sucks at 860 kbps! Mind you, before I even get into the description of my...
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Review
#173702 Review #173702 is a subjective opinion of poster.

Comcast in Boston, Massachusetts - Service tech did not walk to my address.

Your Comcast service technician did not walk to my home address to notify me of his presence. He instead called me on my cell phone for his conviencence. Your employee did not offer me sufficient time to answer his phone call. He/she promptly left to service their next customer. When I returned his call, I spent nearly ten minutes trying to reconnect with a Comcast Representative. I then had to reschedule for another appointment later that same day. My day off waiting for a Comcast employee to do a job which could have been completed earlier if he/she got off their *** and walked to my home to complete their work assignment.
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2 comments
Anonymous
#137624

Most companies call before coming over. This way if you're not home they can help someone that is.

If you know you have a tech person coming over I suggest you keep your cell in your pocket. That's what I do :)

Anonymous
#137604

The techs will call twice prior to coming over. If you don't answer, they won't come.

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Review
#173696 Review #173696 is a subjective opinion of poster.

Comcast in New York, New York - Sent a bill to collections for my own equipment

In Dec 2009 I ended my comcast services and paid my final bill. In Jan I began recieving collections agency phone calls about unpaid charges to comcast. I called comcast on 01/28/10 and found out they had billed me for my own modem purchased years before at Best Buy. After being passed around for 45 minutes I was given a ticket number and told they would clear it up and call me within 10 days. I never recieved a phone call except from the collection agencies. I called again the second week of Feb and they said I showed zero balance and collections had been contacted. Yet collections kept calling. I waited until 3/5 and called comcast again. Again I was jerked around for 45 minutes and than told there was nothing they could do. So basically comcast fraudulently billed me for my own equipment , sent to collections without telling me and now refuse to clear it from collections.
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Review
#173610 Review #173610 is a subjective opinion of poster.
Loss
$40

Comcast lies and kills off your analog options

Before we went digital here in California, but knowing it was coming, and relying on Comcast's repeated representations that analog tv through cable would still be available (so not to worry those of us with analog tv sets), I paid an electrician to wire cable and am electrical outlet for a wall mount flat screen tv at significant expense -- based on Comcast representations I knew I would not need a box and I would have the luxury of watching many analog channels on a analog cable ready flat screen tv -- no wires visible, and only one remote control (the one for the TV) needed. Yes, after the "digital" conversion, we still receive analog tv through the cable -- but its not what was expected. We get virtually none of the good cable channels, instead just about the same lineup one might receive with an antenna (of course now digital) There seems to be an emphasis on channels catering to immigrants. None of the channels I used to watch before the digital conversion. What a ripoff! Comcast breached its promise, and I am out significant money. Sham on you Comcast for changing the rules after the game started.
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2 comments
Anonymous
#137622

Sounds like you have what you had, but some extra immigrant channels? I don't see a prob.

I've never heard of the package you're getting. Maybe you should upgrade :)

Anonymous
#137618

Kind of like them guys from Ford did after I bought a new horse and buggie.

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Review
#173554 Review #173554 is a subjective opinion of poster.

Comcast in Taylor, Michigan - Talk smart to me when i ask for help

comcast ain't *** and thats why im changing to dish network you will never get my money fy comcast today march 1 2010 they keep telling me i have a pass due i pay my bill on the 3rd every month by the 15 they tryin to get more money out of me i don't have money to pay them twice a month kma im movin and they would not change my service over until i pay that but could not tell me where the pass due came from again kma so im getting the dish and kna comcast
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2 comments
Anonymous
#126468

Maybe they spoke to you that way because you're an ***. I'm sure Dish Network will love you.

Good luck with them when you don't pay your bill their either. Could it be that you owe more because you never actually paid the full balance on your account?

Wait, you probably don't even know how to read your bill. Can you even add?

*** ***.

Anonymous
#121488

Comcast does have Reps that talk to you unprofessional I have experienced it frist hand. The thing about about it you are paying for their services, I switched and went to Direct TV and the rep was trying to tell me how Direct wasn't good and so on.

Have Not had any problems with Direct TV. Comcast retrained your employees to be more professional, If they do not know how to speak to people send them on their way, you as a company is losing very good customers!

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Review
#173073 Review #173073 is a subjective opinion of poster.

Comcast ***

My sons' home burned to the ground Dec 2, 2009. When his wife called Comcast to tell them their home was destroyed, Comcast told them they must bring in the CONVERTER BOXES or be charged over $400.00.One box was under a 50 inch "curled up" flat panel TV, the other was melted to the 36 inch TV in the master bedroom. My son happened to be at the site of the fire with an Adjuster, who said, Calm down sir, I will go back in what is left of your home and put what is LEFT of those boxes in a box for you. Stream Energy (electric Company)told my son even though the home burned, his "billing cycle" was from Nov.17th to Dec 17th, so they sent a bill for over 400KW for a home that burned down to 2 walls and no roof. Does ANYBODY on this earth have common sense or morals anymore?
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5 comments
Anonymous
#122010

Call me what you want I was dumb enough to contact PUC, you now nothing about my son's electric usuage, if YOU could read you would have seen that I said my son did NOT dispute from Nov.17th TO Dec 2, 2008, he gladely paid a $98.00 bill, but MORE was added (stated by Stream customer service) from Dec 2, to 17th SIMPELY BECAUSE OF A BILLING CYCLE. My son got a $0.00 bill AFTER PUC investagation. Which company do YOU WORK FOR?

Anonymous
#121613

You seem to be as dmub as a box of rocks. The electric bill is for electricity used between Nov.17th and December 17th.

400KW seems like a reasonable charge from Nov 17 to Dec 2. If the house hadn't burnt you probably would have used another 400 by Dec. 17th. They only billed you for what you used.

Just because their billing cycle goes thru Dec. 17th that doesn't mean they charged you anything that wasn't used after the fire--that's when the bill is sent.

As far as the comcast equipment, file an insurance calim. The equipment was in your son's possesion and his responsibility.

josalynbuchanan
#121607

SO IT IS OK TO SEND A HUMAN IN TO A BURNT OUT HULL OF A HOUSE TO GET UNUSABLE EQUIPMENT ALSO INSURED BY COMCAST, WITH NO FEAR FOR HUMAN LIFE, JUST UNSABLE EQUIPMENT? THE ELECTRIC BILL HAD BEEN PAID NOV.20TH, WE DO NOT ARGUE NOV.20 THRU DEC 2, 2008 BUT DEC 17TH?

AFTER THE DEC 2, FIRE????

WHICH COMPANY DO YOU WORK FOR???????? MAY GOD ADD AN UNDERSTANDING TO YOU!!

Anonymous
#120683

Just because your house burns doesn't mean you don't have to pay your bills. Your contract with Comcast places a value on the equipment they have in your home.

You should have home owners insurance to cover this. I am sure you are claiming the value of the 50" and 36" TV's, why not the converter boxes.

Why on earth don't you think you should pay for the electricity used at the house in the 2 weeks before the fire? Sure, having a house burn down is a terrible experiance but it doesn't forgive your debts to others.

Anonymous
#120673

Thats amazingly pathetic

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Review
#172838 Review #172838 is a subjective opinion of poster.