Latest review first
I've just spent over 2 hours on the phone with Comcast. I live in the Boston area and received a letter from Comcast that I would need to install the DTA to continue receiving cable channels on my TVs that weren't connected to a cable box. And weren't...
Jackie, Comcast service representative, refused to credit me for service not received. This morning 2/9/10, from 5:00am-6:30am pst Comcast tv provided no service to my 4 tv's. I watched the boxes reboot themselves (via home office signal) and then I had service. ...
Comcast in Reston, Virginia - Unsatisfied
I am dissatisfied with comcast because of the guy that installed it for us. He rushed us through the process, did not explain what he was doing, told us that our computer was really old, did not leave a welcome information booklet then forgot his drill. I was told that he was going to be here for 3-4 hours, he was here for 45 minutes tops. After he left the telephone would not work. We found that he did not hook the jack up right and a wire was not connected! Need I go on? I live at 21 Whitney Hill Rd. in Brooline Vermont and would like an informational booklet sent to us asap. Robyn Ziegner
Comcast shell game
For more than two months, I have been trying to get Comcast fix the cable reception for the television. Around the beginning of January a special year-long but it took more than three calls to Comcast, for them to say this. One of the channels I lost was the Military Channel and Discovery Times Channel. I thought 'Oh well'. Well Several weeks later, I get the Military Channel Discovery Times Channel again but lose: 1. TVLand(74 on Basic tier) 2. Style(79 on Basic tier and 118 on Digital tier) 3. Hallmark Channel(137 on Digital tier) 4. CMT(146 on Digital tier) 5. Hallmark Video(157 on the Digital tier 6. G4(162 on Digital tier) It has been one excuse after another.
Comcast in Philadelphia, Pennsylvania - Worst customer service
technician came 6 hrs later than "window" given to us and we were promised a waived fee. not only was the fee not waived but it showed up on the next three bills. spent a long time on the phone trying to get things fixed only to struggle and fight the people who were supposed to be helping me. of the first 6 bills i received at my new house, only 2 were correct. each incorrect one was a hassle to change. i was promised returned calls from supervisors that never happened. i really despise a company who treats customers so poorly. to their credit, the last time i called i spoke with someone helpful (this was the only time but it was a welcome surprise).
Comcast published my address and a convicted felon has it.
I've had comcast for 15 years. we started out only purchasing their cable packages. When they offered the bundle service we signed up for it. Perviously we had phone service through verizon and had always kept our name, number, and address unlisted. when we switched our phone to comcast I asked them if they would keep it unlisted. they said no problem. a few months later I looked our name up in a phone book. there I was. I called comcast and told them that my number had to be unlisted. again they promised to take care of it. We moved and I transferred service. we decided to keep the same phone number. I told them that they had screwed up and published my number before. I was very specific that with this move my number had to be unpublished. They said no problem. I trusted the companies word that this was going to be taken care of. I didn't look up my name. a few days ago I received a letter at the address that was supposedly unlisted. this letter was from a violent convicted felon. This felon was the reason for making sure that my number was unlisted. guess where he got it from....the white pages. How did the white pages get it...one guess...comcast sold it to them. the really crazy part is that this felon will be transferred to a prison just blocks from my house. what is going to stop him from swinging by upon release. I called comcast. It took days to get a supervisor to call me back. Once I finally got one they were worthless. they told me that they had no record on their end regarding my 3 previous attempts to make my number unlisted. Of course they won't take responsibility for putting my children, husband and self in serious danger. I'm sure that in the days that it took to get a call back..they go rid of any notations regarding my requests. I was told that now they will make my number unlisted. My question is...what does that do for me???? the violent person that I needed to keep my address away from already has it. I told them to do it anyway. they then said there would be a service fee...WHAT????...not only did they do this to us..now we are going to be charged!!!! I then asked them how do I know that my number is going to be unlisted...Now I have no trust with anything they tell me.. He said that I should be trusting because he was putting in a work order as we spoke. I asked to have a copy of the work order. He said they don't do that. so now I have no proof that this conversation ever happened.. On top of that he said that the new round of listing may have already been sent to businesses like the white pages. He said that there was a small window of opportunity to stop listing from being published. so he's going to charge me and he still can't promise that my number is going to be unlisted...I am so angry.... I'm looking for people in the state of washington that had the same thing happen. I"m ready to go to the media. comcast can't continue to sell our info when we have requested it to be private. this puts people at serious risk. what about our law enforcement..How do we protect them from the criminals that they work so hard to remove from society. If their numbers are unlisted what happens to their families??? there are some horrible criminals out there that plan revenge and get out of prison way to early.
Comcast hasn't improved anything!
Comcast Customer Service?? What a joke! I have been a customer of Comcast for many years. Through the years I've experienced lackluster service, customer service reps with attitudes, stonewalling, incompetent technicians who have no idea what they're doing, and the list goes on and on. But, none of that even compares to my most recent debacle. Saturday, January 30, 2010 I was moving into a new home and I wanted to have my Comcast service switched from my old place to my new place. Seems easy enough right? Well, not when Comcast is involved! First of all I waited all day on Saturday for the technician to show up....which he never did. Phone call #1: After waiting on hold for 7 minutes I get a rep on the phone that tells me that the technician got held up on a job before mine and was unable to make it to my place on time. Fine. So they place me on hold to see how long its going to take for him to get there. After holding for 5 minutes, I get hung up on. Phone call #2, same thing. Phone call #3 sat on hold for 10+ minutes. Phone call #4 got a rep who places me on hold for another 8 minutes. Phone call #5 get a customer service rep who then tells me that they tech couldn't find my address and had tried to call me on my home telephone number that THEY DISCONNECTED THAT MORNING! After 9...yes NINE phone calls to Comcast I finally get someone on the phone to reschedule the appointment and they try telling me that they can't have someone there until Tuesday, February 2, 2010. I protest and after having to speak to a supervisor I get an appointment for that Monday morning. Monday, February 1st, 2010 I have to take the day off of work so that I can sit around and wait for the Comcast tech....again. He finally shows up and after 3 different cable boxes and 50 phone calls to his service team he gets my cable box, with TiVo service up and running. He tells me that the Tivo service and the guide need a couple of hours to load. He leaves. Tuesday, February 2, 2010 I come home from work hoping to set up my TiVo to record all of my favorite shows. Guess what? The box isn't working…surprise, surprise. Here I go again....back to the phones I go. After 30 minutes of telephone wrangling I get a tech that tells me to unplug the box and plug it back in. GENIOUS! After I do what he asks the box goes into a reboot loop that will not stop. The box is dead. Soooo, now I get to book,yet another, appointment for, yet another, tech to come out and switch the box. Oh goodie, more time off of work and more lost wages. Of course God forbid that they give me some type of credit for the aggravation...just forget about it. No only are they not willing to give me a credit for all my aggravation, but they are actually going to try and CHARGE ME for all the service calls!!! Wednesday, February 3, 2010 Waiting, waiting, waiting..... the guy finally comes. Box #1, doesn't work, Box #2, doesn't work, Box #3, doesn't work. The tech comes to his last box on the truck and tells me that if this one doesn't work he's gonna have to leave because comcast will penalize him if he is late for his next appointment even if my issue isn't resolved yet. Finally, I snap. I get on the phone with Comcast AGAIN. Comcast tells the tech that he is not to leave and if he has to have his "team leader" come out. The tech gets off the phone and is CLEARLY upset that I called them. HE'S UPSET!!! Where the *** he gets the nerve to be upset I'll never know. I'm the customer.....I'M UPSET!! Finally on the 4th box he gets it to start working….sort of. I know that my story is anything but unusual, that's the really sad part. This company unfortunately has just gotten way to big and as a result we, the customers are paying the price, in more ways than one. We are paying out the nose for these services….well over $100 a month, and we can't even get reliable service that actually works! Comcast knows that its customers have no other options for cable service in some area's and they take advantage of that. They know we have no where else to go. Smarten up Comcast, smarten up! You are the very worst company that I have EVER had to deal with, EVER! Clearly…. There are numerous websites devoted just to your company and its incompetence's, and clearly I am not the only one that is unhappy. Disgraceful, absolutely disgraceful.
It's one of the most interesting and mind boggling programs to which I look forward each night. Instead you bombard us with too many *** commercials. I would greatly appreciate your returning my program promptly. I look forward to enjoying myself with Archie and...
Comcast in Miami, Florida - Incompentent customer service
Comcast customer service changed my email address without my permission. I have placed two work orders and still do not have the problem fix. They expect me to sit by the phone for 72 hours waiting for them to call me with a solution and the phone call never happens. No one ever returns my call and you can not talk to anyone that can solve the problem. This is the worst company I have ever dealt with. They are so big that they have forgotten who made them big and pays their salary. Me the customer. I'm looking for a different options for internet service. there has to be someone out there that believes in customer service.
Comcast in Philadelphia, Pennsylvania - Owe me refund but instead sent to collection agency!
I've been a Comcast customer for more than 10 years. Most recently, I've had their Triple Play package for more than 3 years. I had very few issues. I have never been late in paying an invoice. In December I decided to switch to Verizon Fios. On 12/23 Verizon installed Fios. Once complete, I took the two TV boxes and the Internet Modem to the Comcast facility at One Apollo Rd, Plymouth Meeting, PA. I received a receipt for three boxes (two were typed and one was handwritten). I signed the receipt and was advised to call customer service to cancel the service since the recipt would only validate my return of the equipment. On 12/23 I called Comcast Customer Service and advised them to stop service. After trying to entice me to stay with extending Triple Play new customer prices (something they wouldn't do when I originally called them) she told me that she'd cancel the service and that I should return the boxes. I advised her that I already did return them and she said "it takes a while for the system to update". On 12/28 I called Comcast to verify they received the boxes and was told that the system wasn't updated yet, but that I shouldn't make a payment since Comcast will owe me money. On 1/14 I got a letter from a Bill Collector stating that Comcast had sent my account to the collection agency. I immediately called Comcast to ask what this was about. They told me that they still didn't show the return of my equipment. Comcast filled out a form and provided me with a confirmation number and said that within 48 hours they'd receive an answer. I called Comcast again on 1/23, 1/26, and 1/27 each time being told to continue to wait since they still haven't processed the information yet. I asked for a Supervisor who said that there is nothing that they can do, they have procedures to follow. I have since opened a complaint with the Better Business Bureau about this. I will also look for other forums to post this bad practice of Comcast. It isn't right for them to delay providing a credit while sending this to a collection agency and possibly impacting my credit!
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