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Comcast unable to provide service offered

We recently bundled all services with Comcast. An essential service was fax since our business is in our home. We are unable to fax long distance and have been told by the tech who came to our home they cannot help us. It is their system that does not work but...too bad for us. It is a real mess...they now have our telephone system tied up. When they were originally installing everything we were without phone service for 5 days...were told three times someone would be out and no one showed up. This is a slimy company....stay away.
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#169028 Review #169028 is a subjective opinion of poster.

Incompetent people at comcast cable

After three months os struggling to have Comcast fix my billing problem I received a delinquent late bill. for three month now I have been trying to get these people to fix the problem with my on line billing. It all started when Comcast changed their billing. It reverted back to an old address and my x wife's billing .Now for three months I have been trying to get this billing prob taken care of by many costumer service reps! Each time I was assured that the error was taken care of. On 1-6 10 I went over to the local Comcast office here in Rohnert Park Ca to exchange a faulty cable box and asked the girl behind the counter if they had received my payment for the month of 1/1/10 she assured me that they received payment on 1/3/10 and told me that she had the exact same problem at her home. She told me that they changed billing and many costumers had the same problems. Why cant these incompetent *** take care of these problems in a timely manner.The girl that helped me was a real sweetheart. I am at the point that they can take all their *** out of my house!! .
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2 comments
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#169007 Review #169007 is a subjective opinion of poster.

Comcast is the absolute worst

Recently we added a DVR to our Comcast service. The DVR kept freezing up and giving an error code OTH. A technician named Wade Straight was called and I asked him what the code OTH meant. After much disrepectful conversation, Wade told me that he had a list of the codes but did not know where it was and would not take the time to look for it. We have had such problems with Comcast and this posting is to warn as many people as possible. If you call the Comcast customer service and get a person name "John", hang up and start over. If you have a choice to pick another service other than Comcast, you would be wise to pick another service, unless you enjoy being put on hold, enjoy being treated like a piece of trash by the technicians, and if you enjoy your program to freeze up, and also if you enjoy unplugging and re-plugging devices, then Comcast if for you.
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#168815 Review #168815 is a subjective opinion of poster.
Loss
$1

Comcast uses their exclusive domain to screw comsumers.D

I'm forced to have Comcast as my cable provider. I pay an obscene amount of money for TV alone. I purchased a laptop computer for X-mas & I requested a bundle package.I never had Internet access before. I was told I could not receive a bundle due to my current service.I would have to downgrade my service to basic cable for 2 months to be eligible to receive a bundle rate. I was offered an intoductory 6 month rate for Internet.I accepted. I made it clear I wanted a wireless connection and purchased a router. The installer came and would not hook up the router, I called Comcast while he was here and they refused to help.
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#168783 Review #168783 is a subjective opinion of poster.
Loss
$100

Comcast Customer Service Is Awful

Dear Comcast, Dealing with your "customer service" system is akin to the punishment of Prometheus, wherein every day my liver is ripped out and eaten by eagles, only to have it grow back overnight to be ripped out again. However, I would in no way describe your service to be as useful as Prometheus' gift of fire to mankind. Just thinking of calling 1-800-COMCAST fills me with vitriol and hate. Before I even dial the numbers my blood pressure has risen to hypertensive levels; I am primed for spitting, frothing rage. Your mechanical phone system is maniacal in its design. I congratulate you on your truly evil and diabolical achievements. I don't have the scientific data yet, but I suspect you have contributed significantly in the nation-wide rise in diagnosable mental illness, including depression, suicide, and that one that compels people to eat dirt and nails. In fact, after calling your phone number and being told via electronic voice to call the very same number I had called and then was disconnected from literally 7 times, I became convinced that there was no God, as a loving and omnipresent deity could not possibly allow a company as wretched and unholy as yours to exist. The painful process of dealing with your company is not isolated solely to telephonic implements. No, you have found a new and perverted way to slowly boil the souls of your customers (and, God forbid, potential customers) in oil. Your web chat function, which I attempted to use to increase my service and pay you more money, mind you, made me long for the days of your impenetrable phone systems. It took almost two hours for the representative to give me the information I wanted, which was only how much it would cost to have more cable, and then to arrange for that to happen. In an entirely predictable turn of events, I have now cancelled that additional service. Other companies might wonder why I would do that so soon, as I'd only increased the service in the last month. Comcast, I'm sure, has absolutely no interest in my reasoning, but I'm going to tell you anyway, as my impotence in the matter has left me grappling emotionally for any outlet I can find. I have come to the conclusion that your corrupt and villainous company is only propped up by a combination of the government's lack of enforcement of anti-trust laws and the personal blessing of Satan, the Prince of Darkness. In addition, the services you do provide can only be described as the least-terrible option, in that they only occasionally function as advertised. Or perhaps they are functioning exactly as intended, and you merely have more depraved plans than I had originally imagined. Why do you treat your customers so sadistically? I realize that we are simply a means to raise the stock price so your executives and investors can reap the benefit of my ongoing suffering, through subscription numbers and mergers with other loathsome companies to become one, giant, venomous machine. But does it not enter into your hearts to have pity on those of us left to endure the odium of your deeds? I see it cannot; your hearts are made of molding, rotting meat that cannot experience shame or remorse. Indeed, your company has become such an anathema, that the only further business plan I can imagine you have is to take up killing babies and children in dark rituals to rip a dimensional hole in space and time that will engulf the world in the cold silence of the void, and will finally end our suffering.
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#168665 Review #168665 is a subjective opinion of poster.

Cut Off Again by Comcast

For the past 3 months I have had to call customer no-service a total of 14 times. The major problem has been the free converter boxes that are needed to get channels 26 and above on oldr model televisions. They are continually looseing connectivity with the system and a call to custemer support is required to reboot them on their end. We have given up on trying to keep the 2 boxes with this problem going and have disconected them and they lay on the floor behind the TV's. What a horrible company can't even keep their own equipment working. And as far as their customer service goes, I wonder how they stay in business?? Comcast do us a favor and have the powers that be rob the company blind and go out of business!!!!
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#168599 Review #168599 is a subjective opinion of poster.

Comcast is horrible at everything

bad service, unreliable/poor quality cable TV, bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV bad service, unreliable/poor quality cable TV
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2 comments
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#168591 Review #168591 is a subjective opinion of poster.
We have limited cable with Comcast. In November 2009 they made us get a digital adapter. At the time, they told us it was free. I asked several times. We had trouble installing it due to some channel problems, so we had to pay for someont to come out (they could have...
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3 comments
Anonymous
#393508

It\'s way worse being an employee. A fat sup named Kim Edwards in the Lynnwood, WA call center sent email asking for off the clock work. Employees who complained got fired b...

Review
#168572 Review #168572 is a subjective opinion of poster.
Loss
$50

Stop Merger Comcast - NBC. Write to dpt of Justice

Comcast is a company that is failing in every possible way. I believe it is not an accident that NBC went into an implosion with the Leno/O'Brien debacle as Comcast is trying to buy it. The department of Justice is already giving an indication that the merger has to be scrutinized. This is the time to write to the Department of Justice and address your concerns. OPPOSE THE NBC-COMCAST MERGER!!! I am presently writing a series of complains against them. I can show you how to be effective. For all my complaining, as for prices, they give me excellent breaks. My HD/DVR/HBO/2HD receivers CableTV service is presently at $50/month total!!!! But that's because they constantly screw it up and they always have to give me a promotion for free! What got me is the way they treat the elderly and the disabled. They do not let them know about the right to "Limited Service," a government program for less than $15/month!!! It is outrageous! These people need the service! Comcast ought to be sued by them! DO NOT PULL THE PLUG! IT IS YOUR TV! IT IS YOUR RIGHT! IT IS THE LAW! Call up your government and complain. In NJ, where I am, Telecommunication Companies complains are the 2nd consumer complains in frequency. you are not alone! Complain to your government. You can also try the President's hotline at their headquarters. Threaten them you will write to consumer affairs in your state. It works. send me an email for more info. can1z-at-aim.com. I will start sending you the complains I am filing against Comcast. Let's get Comcast to do the right things right. It is our right.
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Review
#168550 Review #168550 is a subjective opinion of poster.

Stop Merger Comcast - NBC. Write to dpt of Justice

Comcast is a company that is failing in every possible way. I believe it is not an accident that NBC went into an implosion with the Leno/O'Brien debacle as Comcast is trying to buy it. The department of Justice is already giving an indication that the merger has to be scrutinized. This is the time to write to the Department of Justice and address your concerns. OPPOSE THE NBC-COMCAST MERGER!!! I am presently writing a series of complains against them. I can show you how to be effective. For all my complaining, as for prices, they give me excellent breaks. My HD/DVR/HBO/2HD receivers CableTV service is presently at $50/month total!!!! But that's because they constantly screw it up and they always have to give me a promotion for free! What got me is the way they treat the elderly and the disabled. They do not let them know about the right to "Limited Service," a government program for less than $15/month!!! It is outrageous! These people need the service! Comcast ought to be sued by them! DO NOT PULL THE PLUG! IT IS YOUR TV! IT IS YOUR RIGHT! IT IS THE LAW! Call up your government and complain. In NJ, where I am, Telecommunication Companies complains are the 2nd consumer complains in frequency. you are not alone! Complain to your government. You can also try the President's hotline at their headquarters. Threaten them you will write to consumer affairs in your state. It works. send me an email for more info. can1z-at-aim.com. I will start sending you the complains I am filing against Comcast. Let's get Comcast to do the right things right. It is our right.
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Review
#168546 Review #168546 is a subjective opinion of poster.