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The truth is Comcast does not care about their customers, they just care about numbers, customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are...
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2 comments
Feddupp
#125576

My husband just got a call from comcast wanting us back. When he told her he didnt want her to go over her 9 minute limit, she said and I quote.... " I am not from customer service, I am from customer relations." Never denied the limit, so it must be true, but only for the poor saps in customer service!

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#174552 Review #174552 is a subjective opinion of poster.

Comcast is worthless

I've never had a worse experience with any company in my life! After 6 months in a new house with Comcast, and probably 11 calls to try to fix TV and billing problems (some of which were never resolved), I finally cancelled them. On two occasions they actually sent technicians out to disconnect my cable for no reason, and I had to call and wait up to a week and a half for them to send a tech back out to reconnect me. I finally got DirectTV, which I love, and suddenly on a Saturday afternoon it stops working. It turns out Comcast had again sent out a technician to disconnect the cabling to my house used by the DirectTV dish!! Comcast actually disconnected my DirectTV and made me wait again for service to be restored. If I ever see another Comcast technician on my property I'm calling the police. I hate that company with the fire of 1000 suns.
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2 comments
Anonymous
#123391

Comcast don't care about the customers

The truth is Comcast does not care about their customers, they just care about numbers, customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are harass constantly by supervisors, and operations. They have people on the floor making sure representatives finish their call as soon as possible, even if representatives are in their weekly manager meetings, system issues, still affect them, that company does not have a good operations system, to work on exceptions.

I know all this because I had a few friends working for Comcast, most of them have resigned due that work was too extremely stressful, some of them still remain looking for another job, due to the bad economy. That's the reason why customer service rep are rude, the company does not care about customer service just numbers.

Anonymous
#123390

The truth is comcast does not care about their customers, they just care about numbers, customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are harass constantly by supervisors, and operations. They have people on the floor making sure representatives finish their call as soon as possible, even if representatives are in their weekly manager meetings, system issues, still affect them, that company does not have a good operations system, to work on exceptions.

I know all this because I had a few friends working for comcast, most of them have resigned due that work was too extremely stressful, some of them still remain looking for another job, due to the bad economy. That's the reason why customer service rep are rude, the company does not care about customer service just numbers.

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#174216 Review #174216 is a subjective opinion of poster.

Comcast Liars

I recently received several phone calls and an angry letter from Comcast threatening to cancel my service because they claimed I did not pay my bill. My bank statement clearly shows that Comcast took my money. I have a confirmation email to prove it. When I called the Comcast Customer Service, I was spoken to like a thief. They were very rude and no one was willing to help me. I've faxed copies of my bill and bank statement illustrating that I paid what they claim I did not. To date, the issue is still not resolved. To the Comcast Customer Service poster, I was nice. I spoke in a calm, friendly voice and was still treated like a thief and was not helped. I am looking to cancel my service. I've been a loyal customer who has paid my bill on time for almost 2 years. After a problem with YOUR system, I'm being threatened. This is unacceptable.
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#174057 Review #174057 is a subjective opinion of poster.

Comcast is rip off

This new move to digital is nothing but a money maker for Comcast. They say they are giving away 2 adapters per house - but it is just another way for the further control your viewing and monitor what is being viewed. I decided I would pay for an extra HD-DVR - but I not only had to pay their advertised rate per month but then an additional fee for having more then 3 HD boxes (they don't advertise that). So now with their *** digital adapters I have ANOTHER remote that I have to use. They are out of control and just add fees on top of fees. I'll be looking at alternatives - but I think they have a pretty good monopoly.
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5 comments
Anonymous
#305857

What's the latest with "on Demand" the programs they run no longer have a fast forward feature. I use on demand to see programs i don't have time to watch regularly,if i don't have time do i really want to watch commercials?

furthermore why the same ones over and over? come on comcast if you can't afford to put the programs on without a fast forward feature don't offer them!!!

Anonymous
#129056

I so agree ... I feel like we are stuck and Comcast knows it ...

we have 3 choices ... no cable TV (which I am close to doing but will miss HGTV and the Food Network and FOX News), Comcast Digital Cable, or Sattelite TV ...

we sure can't expect the government to help us! *** world we live in!

Anonymous
#123057

Comcast has fraudulant sales policies. I received a call from them telling me that my high speed wasn't as fast as it could be and they would like to install a free modem.

Knowing Comcast as I do I asked how long it was free for. The answer? Till I stopped my service. Then I asked if it was free even though I was not going to sign up for their digital phone service they are always hawking.

The answer was yes. Can you guess? It wasn't free at all. So after over an hour of yelling in the phone I got them to give their "long term, valued" customer a credit and reduce rate - for 6 months.

After which this long-term, valued customer will be taking his business elsewhere. Fraud is will not be tolerated!

Anonymous
#121984

got my digital box lost all the local tv stations that were broadcasting in HD. now they tell me I need to get a HD box to get the HD channels I had before the change to digital cable which only helped them not me and now will cost me. I too will be looking at alternatives.

Anonymous
#121927

My family and I were scammed as well. never received our net-book.

was to get it before the holiday.

I am going to the BB. hopeful will hear from them soon.

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#173929 Review #173929 is a subjective opinion of poster.

Comcast in Fitchburg, Massachusetts - Repeated notices of subscriiiption expiring and money due.

Nov. 2009 I sent check #658 in the amount of $65.90, I have canceled check to cover subscription renewal for Lisa Morganweck, Dorothy Harada, Nancy Morganweck, Krystal Morganweck and mine, Shirley Furey. I have received multiple notices the subscription was expiring! Please give me a status on my account. (The check that I sent you was dated 11/28/09 and cashed by your company Dec 09.) If you need copy of dated check please notify me and I will send it on to you. Shirley M. Furey, 535 South St 4-1 Fitchburg,MA 01420 stanley4877@comcast.net
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#173893 Review #173893 is a subjective opinion of poster.

Comcast in San Bruno, California - This company never ceases to amaze me how bad it is.

The conversion boxes are a joke. I needed 5 of them and none of them nor any of the cheap *** remotes worked properly. After being on the phone with people who spoke languanges I couldn't understand, and 2 hours later, they finally worked. Did I mention I had to pay for three of the boxes? What a rip off. Since then all 5 TV's are not operating properly, mostly missing channels. On the phone again today with non-english speaking customer service people who could not fix the problem so now I have to wait a week for a technician to come to the house. That after the guy tried to tell me to take all the boxes back to a Comcast center for repair (although given the cheap *** Comcast uses maybe they are all bad). At the end of the conversation he asked why I did not have Comcast phone service, NEVER IN A MILLION YEARS! My Comcast internet service is spotty at best and suffers all the time from weak signals, the rip off they effected with this conversion has created a revenue source that doesn't work and again penalizes the subscriber, their customer service stinks and you can't understand them (use Americans!) and oh by the way I just got my rate increase notice. Yea let me give them my phone service too and while your at it my healthcare. I told the guy I cannot wait for Verizon Fios so I can get rid of the Evil Empire from my house and even if they are worse, it can't be as bad as it is now. Sure the Roberts, Cohen's, Burke's and others get rich while the rest of us poor suckers suffer. I hope the NBC buyout is a disaster.
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2 comments
josalynbuchanan
#122589

I FEEL FOR ya Rusty! and they want their money ON TIME, Service not on time. I finally switched to TMoble at home phone, at least if "all circuits are busy it will take a MESSAGE.

Anonymous
#121547

On my screen there is an ad for Comcast at the end of the article!

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#173804 Review #173804 is a subjective opinion of poster.
Loss
$2400

Comcast in Novato, California - Why can't I get decent service

First I am complaining that Your service is to expensive, and people like I on social security can't watch decent television, for we can't afford the outrageous prices. I know about the recession and the rising cost of things but that have nothing to do with anything for you have always been higher than any body else. Now how do other companies stay competitive and in business while having more channels and lower prices? I know the service is excellent for I had them for over 6 years with out a problem, and now that I have your service I am constantly calling for one thing are another. See I am on the *** of returning because I don't need the headache. Mavis P.S. 11 people have been out to my resident for one problem or another so now I want it fixed and no excuses on why it can't are wont work or passing of the buck, it is for to late in the game and I am tired, feed up and pissed to the highest passivity. So please fix my service so we can stay on good terms OK. Mavis Young
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#173787 Review #173787 is a subjective opinion of poster.

Comcast is directing customers to down load Norton but Norton download has destroyed our access

The new norton download has destroyed our access to smartzone and the internet. Comcast has worked to restore our access but the fixes are temporary. Computer blogs reflect long standing problems with Smartzone. Comcast is trying but I place the blame on the norton down load, reload and unload-nothing works. I have tried the fixes on the web and have spent at least 20 hours trying to resolve the problem with Comcast-each person at comcast tries a different fix. Norton denies there is a problem and Micro Soft says that Norton is not compatible with XP needs Vista- Comcast says MS is wrong-and around in circles-i go from Comcast to Norton to Micro Soft to Comcast---
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1 comment
SCurry92
#121480

get rid of norton quick as you can. my son who is in computers tried to download it several times and it killed my internet service each time. use AVG FREE it works just as good if not better.

Review
#173786 Review #173786 is a subjective opinion of poster.
I get a discount on Comcast teleworker service through my employer. This service is advertised at 16 Mbps download and 2 Mbps upload. The download has always been at least 16 Mbps, but the upload sucks at 860 kbps! Mind you, before I even get into the description of my...
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#173702 Review #173702 is a subjective opinion of poster.

Comcast in Boston, Massachusetts - Service tech did not walk to my address.

Your Comcast service technician did not walk to my home address to notify me of his presence. He instead called me on my cell phone for his conviencence. Your employee did not offer me sufficient time to answer his phone call. He/she promptly left to service their next customer. When I returned his call, I spent nearly ten minutes trying to reconnect with a Comcast Representative. I then had to reschedule for another appointment later that same day. My day off waiting for a Comcast employee to do a job which could have been completed earlier if he/she got off their *** and walked to my home to complete their work assignment.
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2 comments
Anonymous
#137624

Most companies call before coming over. This way if you're not home they can help someone that is.

If you know you have a tech person coming over I suggest you keep your cell in your pocket. That's what I do :)

Anonymous
#137604

The techs will call twice prior to coming over. If you don't answer, they won't come.

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#173696 Review #173696 is a subjective opinion of poster.