Anonymous
map-marker Alief, Texas

Un-buried cable

Contacted comcast in regards to 'On demand' issues, repeated problems with the service not being available (June 14th)... mutiple error codes. 4/5 days before a technician could come out. Tech shows up (June 19th), goes on how signal isn't right etc..and it's 'in the house'. Note: Tech had not gone to, checked at the pole. Replace the coax & splitters etc in the house... the tech lays cable on the ground from the pole to the house instead of using the conduit used to run underground cable. Tech then checks and notes signal is still....not right. Replace cable from post to TAP... I've got pieces of coax and fittings all over the ground and coaxial cable on the ground from the house to the utility pole, to the tap. I'm told someone should be out in less than a week to bury it. June 28, still unburied...I call 45 minutes on the phone, told I will recieve a call the following morning to schedule a time(June 29th). Uhhuh.... of course, no call. Late that evening I call again(June 30th).... I'm told there's no record of a request for cable burial, wait 24-28 hours for contact... July 1st...and no word.
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Loss:
$185
Deisha Mzh

COMCAST WORST CUSTOMER SERVICE

MR. CEO YOU HAVE THE WORST CUSTOMER SUPPORT SERVICE. THERE IS. MY NAME IS PRISCILLA JOHNSON. I HAVE BEEN WAITING 3 WEEKS FOR SERVICE. I NEEDED A OUTSIDE CABLE RUN TO THE HOME. NOW YOU TELL ME IF I NEEDED A CABLE ON THE OUT SIDE HOW CAN YOU PUT CABLE INSIDE FOR ME TO GET SERVICE. THE RIGHT DON'T KNOW WHAT THE LEFT IS DOING. STAY HOME 3 DAYS NO SERVICE. AND GUESS WHAT I WILL NOT GET PAID FOR THE TIME I TOOK OFF. MR. CEO YOU NEED TO LISTEN TO THE RECORDING THAT YOU GUY'S ARE SUPPOSE TO BE RECORDING. MY E-MAIL ADDRESS IS Priscilla.Johnson@***.MIL. TRY AND MAKE THIS RIGHT. I KNOW WHY VERIZON GET ALL YOUR BUSINESS. BECAUSE DUMB AND DUMBER RUN YOUR COMPANY THANK
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Anonymous
map-marker Venice, Florida

Comcast dumb employees

No solution for gamers. I tried ATT unfortunatly didn't work bc it drops too much and it's not as fast so I have to keep comcast. Everytime I move there is a problem with my bill, Charges for equipment I never had etc. but this time it's a record! I called Monday to transfer service and expected a call from tech within 48 hrs which never happened so I called again Thursday a MANAGER scheduled me for Sat at 8am. ( they only had to turn it on outside) Now if you are a gamer you know being without internet is the worst thing ever. Anyways I received a call from the tech around 9 saying he was at my old house Bc comcast messed up (the manager) and couldn't come come to the new one bc it wasnt on his work order (it was 10 blocks away) . So after spending literally 5 hrs with comcast (holds, being hung up on and all) I was schedule for Sunday. Tech came Sunday and turned it on. wonderful right? Well they put me on a new package that they decided on their own with 3 mbs! (Hahaha They had to be kidding me Thats another gamer nightmare) so today Monday I called again to change the package and discovered that they are also billing me for their modem which I don't have cause I have my own. 4 hrs today to resolve these issues. It never ends. I'm SURE when my bill comes, another nightmare will arise and I will lose another 5 hrs of my life.
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Anonymous
map-marker Houston, Texas

Comcast overcharges on almost all bills

Comcast has overcharged me since I first started with their service. I almost alwayshave to get on my phone and wait a long time for them to fix the invoice. If that's not bad enough, customer service sucks. They don't know how to fix problem is they hit them on their ***. Its just an all-around problem. Trust me. I just got off the phone with one of the customer service representatives. it seems like they took forever to answer one single question and the *** wanted to repeat himself over and over again when I was asking him a specific question. Its just not worth it to me
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Loss:
$60
Benaiah Mvt

Cancellation NIGHTMARE!!

I called to cancel service, asked if I was going to another provider, "yes, more services LESS MONEY!" Well, we can reduce your cost - really, you've had 5 yrs to do it, why wait until I'm leaving?? Sent a box for equipment to be returned, was supposed to have return postage, did not, cost $12 to send back. Within the week a COLLECTION AGENCY started calling and has called THREE TIMES despite giving them the tracking number on first call. Just talked to NON-Customer Support - it takes up to FORTY FIVE, yes 45, DAYS for the equipment to be tracked and processed once received!!! Then why is a collection company calling me when I've told you (idiots) and the company "here's the tracking number, shows was delivered TWO WEEKS AGO!?!?" "I'm sorry ma'am, it takes up to 45 days to process..." Then tell those people to STOP CALLING ME IF YOUR PROCESS IS THE HOLD UP!!! DESPISE THIS COMPANY!! If there are other options, go with them...HORRIBLE!! Cost of postage and TWO HOURS OF MY TIME.
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Loss:
$300
Anonymous
map-marker Sullivans Island, South Carolina

Comcast Turned Off My Phone For No Reason

This is simply an ENORMOUS complaint about all aspects of Comcast and its so-called “customer service”. Last week, my phone service mysteriously went out. After two calls taking about 30 minutes each, the service rep and I tried to reset the service with the router and modem. Nothing worked so a technician was scheduled. The rep was so embarrassed by the fact that no appointments were available until the following week so she “escalated” the call and said someone would hopefully be calling me from “dispatch” to schedule an appointment the next day. (This was also done because my 88 year old mother lives with me and relies on the Life Alert system that works through the phone system to call for help when I am not home). The next morning, since I had not received a call and I was concerned about my mother, I called again and spent another 30 minutes plus call getting someone in the Phillipines, who clearly could not help me. I called again and finally reached someone in the US who basically said the same thing as the rep the night before. I would be hopefully receiving a call from a tech or dispatch to schedule something that day. Well, later that day, when I returned home I found out that a tech had come by (please note there was NO PHONE CALL) and that he had tried to turn the phone on but had found out that the phone had been turned off due to non-payment. Hmmmm. I had paid my bill and my internet and cable were still on. What was going on? Of course, the next morning I called again, for another 30 min plus phone call just to get someone (a so-called “supervisor”) who can actually do something. I was told that my phone service had just been turned off by Comcast. Yes, the number that I have had for about 5 years is now gone and, please understand, that it has taken 4 days just for Comcast to figure this out!!!!! Whew. So, they gave me a temporary phone number and told me they would be getting my old number back. Someone came out Friday to get the temporary phone number working. The supervisor I was working with, David Wright, said he would call Saturday to make sure the phone was on and meanwhile he would work on getting my phone number back. (Again, a tech showed up with no phone call even when I was again told I would get a phone call first). Well, come Monday I hadn’t heard anything so I called David, repeatedly. Left message after message until finally, on Thursday, (10 days after my phone had been turned off BY COMCAST) I just gave up and called the 800 number again to go through the horrible experience of starting all over again to get someone who would actually help. So, 30 plus minutes after calling I get another “supervisor,” Marty Hernandez. She is apparently, turned off by my frustration and leaves me on hold for 15 minutes or more at a time while she “escalates” my problem and tries to get my phone number back. Yes, my phone call with Marty Hernandez was over an hour long while she offered absolutely no empathy and treated me like dirt. In fact, Marty Hernandez treated me so badly that she inspired me to take even more time out of my life to sit down, write this letter and distribute it. No one else in this drama treated me so badly and motivated me this much. Also, she told me that, apparently, David Wright never did anything to get my number back? This is very disheartening as he was the only person in all this who acted like he cared and made me feel like I was more than a pain in the rear. I truly thought he would be the one to fix my problem. What a huge disappointment. I would work harder at editing this but I’ve already wasted literally hours of my time fixing a problem that Comcast caused. I want to know how Comcast plans to keep my business with customer service that is a complete disaster. I want to know what Comcast is going to do for me to make up for my frustration, lost phone service and lost time. They made a huge mistake then treated me like dirt. What’s that all about? So, I wonder what will happen next? Will Marty Hernandez actually give me my phone number back? Will she actually call me back? Hmmmmmmm. Who knows? Not I!
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Carletha Dej
map-marker Rolling Meadows, Illinois

Fraudulent Promotion offered by Comcast

Two weeks ago I signed up for this Economy Plus comcast internet service online for $14.99/month first year. This promotion was mailed to my house, and on the homepage of Comcast. Process went smooth. The bill at the end stated $39.99 but it also said that the bill could be not up to date or may not be accurate. Turns out I was charged that amount every month. I called them twice, and used "Live Chat" once. All the billing department said was "oh, I don't see the promotion, sir. And I don't see the promotion." The Live Chat told me to wait 3-5 business days, and never replied me after that. I specifically told them email+phone call. No Emails, no phone calls. I was later told they left me a voice mail at noon the 6th business day, while I was calling their customer service agagin. The voice mail was never caught by my phone. The customer service rep, both times, denied the existance of the promotion. The Live Chat personal also expressed that they didn't know such a thing, when the ad was easy to find on their website as of today at http://wwwb.comcast.com/internet-service.html, same site I signed up for internet, having recently switched from AT&T. As an honest business, please don't deny your ads and promotions, and consider provide a functional department of customer service.
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Loss:
$300
Anonymous
map-marker Pittsburgh, Pennsylvania

EOL.comcast.com

I haven't had internet service since yesterday around 11am. I called Comcast around 3 pm and they said its a known issue and should be back around 5pm. Its now 4pm the next day, still no service. Been on hold with Comcast for over an hour. My modem is not on the end of life list and I have been a Comcast subscriber for well over twelve years. The lady told me I was put in a block of people that were getting service and not paying for it. A customer for this long and this is how I'm treated?
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1 comment
Guest

Two words: BBB complaint. That and FCC (sometimes) complaints are the *only* way to get the attention of this monopoly.

Anonymous
map-marker Kissimmee, Florida

Comcast city wide repairs a mystery...

The Comcast cable repairs being done in this city are a mystery to the Comcast phone reps. They have no idea what so ever about any current area wide Comcast repair projects, and of course, their expected completion time or date. Sadly, they have no other references for customers to contact to find answers to these problems. I kind of laugh when I see the Comcast commercials about how reliable their service is compared to DirecTV and Dish, whose customers have to do a rain dance in hopes of getting good reception. Well, at least DirecTV and Dish customers get service...
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Loss:
$12
2 comments
Guest

Believe me after being a cable plant manager for over 20 years, what they don't say is that they frequently utilize the same satellite dishes to receive the signals...

Josalyn Boh

Probably some construction company dimwit cut the line, the their paying to have it repaired without Comcast knowing so they won't get sued!

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Anonymous
map-marker Atlanta, Georgia

Abused & Held Hostage In My Own Home By Comcast Technician

I want it to be known also that Kirk A. Miller came to my home regarding this horrible tragedy that I went through and not once did he apologize to me for what I endured. He stood in my kitchen with his note taker and tried his best to interrogate me about the event. I have a master's degree in criminal justice and certifications in Wicklander best practices in investigations and interrogations and knew from the very start what his motive for coming to my home was. His motivation could not have been that he was concerned that I was basically held prisoner in my own home for about 4 hours by your employee Mr. Kemar Washington. If this had been his motivation certainly in all the time he was in my home he would have mentioned that he was sorry or at least compassionate in some regards for me being cussed out, spat in the face twice since the technician was less than an inch from my face, that I got chest butted by the employee, that I had your employee asking me if I was ignorant or if I could read instructions, refusing to show me how to operate the equipment he installed in my home. I told Kemar that I felt threatened by him and that he needed to leave my home but he did not. Since he did not I was then a prisoner in my own home. He truly should have left the instance I told him to leave my home and I was threatened by his anger, hostility, unprofessionalism, cussing and using his cell phone to make personal calls and argue and cuss at whoever was on the other line. I told Kemar that I did not want to sign any papers for him but that I would if he would just leave my home. He left his card and told me his number was on the back and his managers was on the front. He threatened me not to call his manager but to call him only, and if he felt like coming back out to explain my products he would. He mentioned a survey that I should be receiving about his service and told me he only wanted to hear good things as he was leaving and told me to remember he knew where I lived. My partner and I share a cell phone and he must have gotten the call for the survey and answered the questions since all of the equipment was installed and gave him high marks for that, but I had not yet told him what Kemar had done to me for 4 hours. When I did tell him all that had happened of course he regretted having given him good feedback after the horror I endured. Kemar was rotten and despicable and he deserved negative numbers on any survey, but because my partner completed it without knowing how I was done that day he gave him marks he in no way deserved. The charges for the installation for all services still remains on my bill even though I was told by multiple people all installation charges would be off yesterday, and again they were not. I kept being asked what did I want Comcast to do to make it right and at the time I said nothing, but that is no longer the case after reflecting the horror I faced all that day it seemed. I hope this can be resolved amicably, but I am gearing up for the fact of a fight in court if I have to. Thank you, Richard Lisenby
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2 comments
Guest

Really? Man up, it's your home

Guest

Why don't you start by telling why Comcast was there in the first place. Your complaint is garbage.

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Anonymous
map-marker Denver, Colorado

Comcast customer service=bend over with no lube

I literally talk to comcast more than I talk to my own mother. The only difference is that every time I leave disappointed. Its bad enough to provide terrible service, but dont tell me that you dont provide terrible service. Admit you suck, fix my problem, and then lets move on. The problem is that every time I have a problem with comcast and then try to fix it, I end up more upset with them than when I originally got my problem. Who knew that having internet that doesnt work is actually the happiest way you can have internet service. *** you comcast and every single person in your customer service department, you all suck.
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1 comment
Guest

every time there's a little late inning and thunder my TV goes out for hours comcast is awful is this supposed to be the new technology please take me back in time I'd rather have a rabbit ears I don't ever recall this happening this is ridiculous

Skylyn Hkl
map-marker Lafayette Hill, Pennsylvania

Comcast bad customer service

The Comcast cable that provides service to my house was accidentally cut. I now have a temporary Comcast cable that needs to be buried underground. During the past 6 weeks, I have repeatedly asked in phone calls and emails, that the cable needs to be buried.I have received "0" replies to phone calls, emails and live online chats. The temporary cable runs above ground over my neighbors lawn as well as my own. Our lawn cutters have run over the new cable, and it's just a matter of time before it's cut again. This is definitely not good customer service from the great and mighty Comcast Corporation
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Anonymous
map-marker Minneapolis, Minnesota

All aspects of Comcast service

I dropped Comcast cable service a year ago due to steadily increasing cost with no improvement of service. Next I dropped Xvinity voice because of cost way out of line with similar competing service. Transmission problems with telephone VOIP service forced me back to Comcast. We had to do without telephone service for 2 weeks. Finally we switched telephone and internet service to Centurylink and DirectTV. The transition was almost instantaneous. The service land customer service are a huge improvement over Comcast. Now a month after terminating all service from Comcast I get a bill for cable, voice and internet from them. We haven't had cable service for a year. After a lengthy wait on hold a received verbal assurance that the bell was a Comcast mistake, that I should ignore it and that I needed no written documentation that my account is closed. They will take care of it. I'm not holding my breath.
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Anonymous
map-marker Fairport, New York

ComCast is TERRIBLE

February 2013, ordered cable service from Comcast requesting specific start date. Immediately received 3 boxes of equipment to install myself and invoice for $300+ that included $150 equipment deposit, before service was to begin. Contacted Comcast to dispute deposit fee. They wouldn’t remove; I cancelled before service was to begin. Was told would receive new boxes to return equipment. Instead, received another shipment of equipment. Spent $100+ shipping equipment back. Received another bill for $48. Contacted Comcast to dispute ever receiving service, but they refuse removing charges. Have disputed matter with both Comcast and credit agency, to no avail. Comcast is now a negative on my credit history. What a way to lose a customer FOREVER.
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Anonymous
map-marker Wallingford, Connecticut

Extremely Poor Customer Service

Several years ago I was a comcast customer and ditched them for poor service. I was willing to give them another chance after receiving a hang tag on my front door, introducing "Xfinity Home." It perked my interest. I called the rep that was mentioned on the hang tag and never received a call back from him after waiting a week. I then talked to two different agents online about "Xfinity Home" and was given a complete run around. It took one rep over 10 minutes to find out what number I should be calling for further information. Exasperated, I hung up. This is typical Comcast customer service in my area. It has not changed in 3 years since I last went through the same style of doing business and I doubt it will ever change.
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