Latest review first
Comcast in Boston, Massachusetts - Service tech did not walk to my address.
Your Comcast service technician did not walk to my home address to notify me of his presence. He instead called me on my cell phone for his conviencence. Your employee did not offer me sufficient time to answer his phone call. He/she promptly left to service their next customer. When I returned his call, I spent nearly ten minutes trying to reconnect with a Comcast Representative. I then had to reschedule for another appointment later that same day. My day off waiting for a Comcast employee to do a job which could have been completed earlier if he/she got off their *** and walked to my home to complete their work assignment.
Comcast in New York, New York - Sent a bill to collections for my own equipment
In Dec 2009 I ended my comcast services and paid my final bill. In Jan I began recieving collections agency phone calls about unpaid charges to comcast. I called comcast on 01/28/10 and found out they had billed me for my own modem purchased years before at Best Buy. After being passed around for 45 minutes I was given a ticket number and told they would clear it up and call me within 10 days. I never recieved a phone call except from the collection agencies. I called again the second week of Feb and they said I showed zero balance and collections had been contacted. Yet collections kept calling. I waited until 3/5 and called comcast again. Again I was jerked around for 45 minutes and than told there was nothing they could do. So basically comcast fraudulently billed me for my own equipment , sent to collections without telling me and now refuse to clear it from collections.
Comcast lies and kills off your analog options
Before we went digital here in California, but knowing it was coming, and relying on Comcast's repeated representations that analog tv through cable would still be available (so not to worry those of us with analog tv sets), I paid an electrician to wire cable and am electrical outlet for a wall mount flat screen tv at significant expense -- based on Comcast representations I knew I would not need a box and I would have the luxury of watching many analog channels on a analog cable ready flat screen tv -- no wires visible, and only one remote control (the one for the TV) needed. Yes, after the "digital" conversion, we still receive analog tv through the cable -- but its not what was expected. We get virtually none of the good cable channels, instead just about the same lineup one might receive with an antenna (of course now digital) There seems to be an emphasis on channels catering to immigrants. None of the channels I used to watch before the digital conversion. What a ripoff! Comcast breached its promise, and I am out significant money. Sham on you Comcast for changing the rules after the game started.
Comcast in Taylor, Michigan - Talk smart to me when i ask for help
comcast ain't *** and thats why im changing to dish network you will never get my money fy comcast today march 1 2010 they keep telling me i have a pass due i pay my bill on the 3rd every month by the 15 they tryin to get more money out of me i don't have money to pay them twice a month kma im movin and they would not change my service over until i pay that but could not tell me where the pass due came from again kma so im getting the dish and kna comcast
My sons' home burned to the ground Dec 2, 2009. When his wife called Comcast to tell them their home was destroyed, Comcast told them they must bring in the CONVERTER BOXES or be charged over $400.00.One box was under a 50 inch "curled up" flat panel TV, the other was melted to the 36 inch TV in the master bedroom. My son happened to be at the site of the fire with an Adjuster, who said, Calm down sir, I will go back in what is left of your home and put what is LEFT of those boxes in a box for you. Stream Energy (electric Company)told my son even though the home burned, his "billing cycle" was from Nov.17th to Dec 17th, so they sent a bill for over 400KW for a home that burned down to 2 walls and no roof. Does ANYBODY on this earth have common sense or morals anymore?
Comcast Unfair prices
I'm a Comcast client for last 6 years, I used to have a promotion over the last six months which expired last week, I called trying to renew or extend it, but Comcast did not offer me anything good enough or encouraging. Today I just found a Comcast AD flayer in my mail box about a promotion offering Cable, High speed internet, and Digital voice for just 89.99, also this offer include Free HBO, STARZ, and HD_DVR all for 89.99 a month for 12 months then rolls up to 109.99. I called trying to get this offer and I was extremely disappointed to hear that this offer is just for new customers, I can't tell you how frustrated and disappointed that Comcast did not show any loyalty and offer me even something close to that promotion. Shame on Comcast treating it's loyal customer this way.
Bad Comcast Rep at Best Buy
I recently bought a new HD TV at best buy. The TV is great and so were the people at Best Buy who helped me pick it out. What sucks! Is the Comcast guy who gave me an HD box when I bought my TV. He told me I would be able to save some money if I picked it up at the store and just installed it myself. Well ofcourse the box dosen't work, it is faulty somehow, but it took me 6 hours of phone calls and 4 different people at comcast for me to figure this out! They even sent someone to my house on a saturday night who basically told me the box was broken and there was nothing he could do! I could write a long winded post about how much they suck, but I have already waseted too much of my valuable time thinking/talking about COMCAST. You can bet I will be dropping their services within the week.
Comcast is upgrading its network or so the letter states. That means I need to rent digital boxes from them for each TV in my home. The reason I stuck with Comcast all these years is because my digital ready TVs didn't need a box. The service hasn't been great, but I can make a neat clean connection to a flat panel. Apparently they've figured out how to "fix" that at my expense. I don't want the upgrade, I don't need the upgrade, and I don't want to pay more than I already am!
Comcast--you recently brought back
I am once again greatly disappointed with your removal of this favorite program of mine. Once again I am beseeching you to bring it back to the 6 o'clock evening program. It's a grown =-up interesting story--one that is related to the present as well as the past! we enjoy it immensely in myfamily. It's a sensible program, applicable to today-s problems as well as our past. Please don-t torture me with the substitute programs you have presented instead. I hate the ones you have substituted at present! thank you for a prompt attention to my complaint.
Comcast and Misapplied payments
Comcast changed my phone number, on my request, nearly a year ago, but never changed my number in their files. So, they keep applying my payments to the account of the people who used to have this phone number. I've made them fix it once, overpaid who knows how many times and had my service cut off multiple times. They still haven't fixed it and until today, still had the old number as the number on my account despite my telling them about the problem multiple times. I just got a bill today saying I still owe despite having paid and faxed them proof of my payments. Unfortunately, Comcast has a monopoly on cable service in my area. I think I'm going to file a claim with consumer affairs for my city.
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