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COMCAST SERVICE I've had their services for 3 months and they cannot get their site or email to work

I've spent over 2 months and numerous uncountable hours online with them via a chat,when you can get that far, trying to get access to my email account and theirs site. Now that they finally got me that far, they have my name spelled wrong and one of their created passwords and I cannot change either. Passwords may be hard to remember sometimes but try remembering how to spell another name. I cannot talk to anyone there nor file a complaint at their website nor on the phone. They want their money on time but they don't even acknowledge how much work I have lost, since I do photography, artwork and design clothing for people to help my disability income, due to people getting a returned email stating that my email is invalid. I found this out via the few people who took the time to call me instead of relying on an email. I went with them in good faith and put their name on my business cards when I moved believing that I would have a permanent email to send and receive business emails through. I wish I had stayed with Direct TV and I would advise anyone who has a choice Don't choose Comcast.
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Review
#182027 Review #182027 is a subjective opinion of poster.

Comcast tech service

I was having trouble with comcast service. I had tiling on television. Called customer service to have them shoot a fresh signal, but that didn't do the trick. The said that they would send a tech personnel to *** the problem. They did but did not do anything except say that my cord needed tightening. Then charge me $27.00 dollars. I had told them that they should have informed me of the charges ahead of time. The just said that they are sorry and the charges couldn't be reversed. That's when I said good buy and disconnected my service.
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1 comment
Anonymous
#169742

If it was such a good buy, why would you disconnect???

Review
#181939 Review #181939 is a subjective opinion of poster.

COMCAST Service

lost sound in certain channels so placed service call. guy came out to fix and changed receiver. got sound back. 2 months later, sound was lost on same channels so placed another service call. since could not be helped over phone, so scheduled person to come out again. all they did was do something to remote. was surprised that i received a $27.99 service charge for that, being that lady over the phone could not help me with fixing remote so she made appt. for me. called comcast and CSR by the name of Gabriel, with a heavy accent was rude and un willing to help me. AND he raised his voice at me, so i just let him know ok will pay the charge BUT will cancel my cable and internet service by this Saturday and I hung up. As soon as i hung up the phone, i went online and purchased a converter box!
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Review
#181829 Review #181829 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast's Extortion Play

We need to do something about Comcast. They just started pushing a scrolling margque across the top of the TV for anyone on basic cable who doesn't currently use one of their cable boxes. It stays there across the top of the screen and just repeats endlessly.... The message says, "If you can see this message, the TV you're watching isn't yet ready for Comcast's digital network enhancements. To order the necessary equipment, call 1-877-634-4434 or go to www.comcast.com/digitalnow to avoid service interruptions. Once you have digital equipment connected to your TV you will no longer see this message." I obviously don't appreciate Comcast's heavy handed approach at FORCING people to use their cable boxes. What I really don't appreciate, however, is Comcast's back door attempt at trying to get people to subscribe to their "digital" offerings so they can soak consumers for more money. Someone needs to call them to the carpet! Call Comcast and ask to speak with SVP Rick Germano about the issue, file a complaint with the FCC, send a note to ALL of your senators & congressmen, send a note to the governor's office, contact media outlets, post comments on social networking pages. Create some NOISE!
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2 comments
Anonymous
#145327

All other providers require you to have digital boxes. You can buy your own boxes or get a tv with a cable card slot. Try going to satellite or a phone company and they will tell you need boxes as well.

Anonymous
#142694

Those are really good ideas. Have you called comcast to speak with SVP Germano, filed an FCC complaint, sent notes to your senators and congressmen and govenor, contacted the media, or posted comments on social networking pages yourself? If you do, you might make a difference.

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Review
#181775 Review #181775 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast in Woodbridge, Virginia - A Monopoly Gone terribly wrong and not listening to its customers.

Comcast; gonna keep it short n simple..... Ur Service sucks (works half the time, the other time I have constant blackouts. Your customer service sucks(have ur guys show up on time; if at all) Ur internet site sucks. U have 15 listings for cable in ur pick ur category section and only half that for what u offer in big bold letters on the website.... WTF AM I CHOOSING FROM?!?!?!? On top of that there are different deals over the phone than the internet.... Yo.... Help the consumer out... I KNOW!!!!!!!! u guys have a monopoly practically everywhere east of dallas and who knows where else... but cut us a break would ya... QUIT *** US!!!!!!!!!!
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2 comments
Anonymous
#150955

What does this have to do w/Window World? Obviously belongs in the Comcast forum.

Anonymous
#143060

They sell Monopoly money at Toys R Us so you can have a super duper amount of $$$. Also, the new versions of the game feature credit cards!

Yup! Cool, huh? Now...

shut the *** up and quit your crying, ***. :cry

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Review
#181713 Review #181713 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Kearny, New Jersey - Raised Rates AGAIN!

I will be looking for new services when as soon as my is contract is up. Comcast has raised rates AGAIN. I cannot afford $200.00per month for their internet, phone, TV "service". I'm done with them. We do not even WATCH the majority of the channels they "offer". Their customer service is just terrible; I do NOT expect to have to go through a *** phone tree with NO option to talk to a REAL person. In short, COMCAST, YOU SUCK! Can anyone out there say MONOPOLY??!!!! AND as for YOU people! 100 WORDS?? Give me a friggin BREAK!
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1 comment
dianenca
#142165

Whatever you do, don't go with DIRECTV if it's in your area. They bundle with Verizon in California.

They lock you into a contract then raise pricing. If you don't want to pay the increase they charge you anywehre from $150 to $250 early termination fee. A Bait and Switch scam. I was charged for Receiver Protection Plan, which I had decline from the get-go, the when I discovered the charges and canceled, they charged me $6 cancellation fee.

DO YOU HOMEWORK BEFORE SIGNING UP WITH ANY SERVICER.

Also, file a complaint with Federal Trade Commission. The won't settle your complaint but they do track trends of these companies and eventually someone might do something about them.

Review
#181596 Review #181596 is a subjective opinion of poster.
Service
Comcast Tv Service

Comcast is the worst company ever

On May 9, 2010, I contacted comcast online chating service. The representative who I was chating with was Gianina. She/He was extremely rude and never answered my question correctly. The billing of my service was increased without any explaination. I was seeking for the reason for that but she/he just was trying to mess up with date of my promotion that I had more than a year ago. My monthly bill increased by $2 last month but she/he claimed that this was due to my promotion ending last month. She/He said I had service starting on July, 2009 with a promotion of $19.99 for 3 months and after that FROM Oct. 2010 a promotion of $42.95 and it ended last month and now the regular rate is $44.95. This does not make any sense. what is the rate before Oct. 2010? I asked for the information but she/he just closed the conversation without any answer. Ok, I was having a promotion for $19.99 per month when I started my service back to July, 2009. I was told that I can have that promotion for one year. However, I only got 3 months for that and comcast denied my original promotion which should be one year. They said that $42.95 is regular for the service and I paid this amount until now. Then they changed it again and without any explaination.
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1 comment
Anonymous
#142499

Did you have this promotion in writing? Also, have you compared their services to others *** h as Verizon or DirecTV/Hughes Direct Way?OMG ive been there and done that..and so far comcast has been the best.

Yes they do have problems just like the rest..but their customer service far exceeds the others.Their pricing is in the ball park with or with out promotions,,,,hope you have learned one thing in your life... you dont get something for nothing.

Review
#181495 Review #181495 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast = high blood pressure

The troubles began when I moved from one apartment to another. The internet went out first. Here is what happens when u have a problem with comcast. It took over a week and something over twenty reps. All were clueless. You gave them all the information, they couldn't solve it and passed you on to another rep. He insisted on all the info again. He couldn't solve it, etc. etc. I went through more than twenty reps and wasted several days on the phone. Finally I found a rep. who could fix it. Then the phone went out. Went through the same process online - rep to rep - wasted two days and no phone. They promised it would go on in 24 hours but no luck. More reps. All of them clueless. I have been online the entire day today (5/7/2010) and am no closer to getting my phone service back. The system is broken. There is no central place for reps to go to access all of the email. You are starting fresh with each new rep. The reps. seem to have no training. There is only one alternative - pass u on to the next rep. and start all over again. It is an enormous waste of time for both Comcast and their customers. It generates enormous anger. Management should be tarred and feathered and never be allowed to manage anything larger than a chicken coop. If given a choice, I will never use Comcast again.
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Review
#181320 Review #181320 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Indianapolis, Indiana - Intermittent service for 9 months

comcast on-demand and internet service has been intermittent for the past nine or more months. they recently charged me $50 for the last service that did not fix my problem. intermittent means not working when i want it to work. the technician did not check anything. he just replaced a splitter that they installed when i first got the service. for me to have to pay for wiring that they installed is like a slap in the face. i have had brighthouse (indianapolis) and had perfect service continously with two thirds less monthly fee. the only reason i now have comcast is because they are the only ones available in my apartment complex. i am currently looking for similar service from another vender and as soon as i find one i am forever through with the comcast (robbery)
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Review
#181291 Review #181291 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Salt Lake City, Utah - "Digital upgrade" is only an upgrade to an old scam

Comcast freaking sucks!This new"upgrade" is no upgrade for consumers, just an upgrade in their costs at the expense of downgrading service. They robbed us of our ability to program our DVR, stole our local HD channels, and the ability to use my remote with the TV it came with... and if I want some(not all)that back, I have to pay at least $6 more a month per TV to "upgrade". They basically told me to deal with it! As soon as I can, we're going somewhere where at least I get to decide what I pay for! I warn everyone: Stay away from Comcast... they are horrible!!!
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4 comments
Anonymous
#212843

Ever wonder why it's marketed as Xfinity instead of INfinity? Because if it were INfinity, it would be assumed that you were actually getting more IN your service.

But we can see that many basic functions were taken away, just "X'ed" out, thus Xfinity.

Makes sense doesn't it? :upset

Anonymous
#149642

DTA boxes don't work after "easy installation" Tec service now required if I want to get my full complement of stations. Comcast says the boxes are defective. Right!

Anonymous
#149136

They think this uproar will go away over time and they can laugh all the way to the bank. We have to make sure that it does not and I am going to make it my new hobby to make sure that all remember the arrogant way that Comacat has treated its customers.

Anonymous
#142365

You're correct. Not to mention, the digital adapters are totally unnecessary, because it's a fix they could do outside of the house, but are instead leaving it up to the consumers to make requests.

They are saving costs in doing the conversion on their own, as well as gaining profit from all the people who are going to upgrade service so they can keep their local HD. It's disgusting that they are bricking so many TV remotes by forcing their boxes down everyone's throats. There is no reason that my TV should not be able to get local HD broadcast channels (which are free over an antennae) just because I'm paying to have a coax cable feeding a signal. All of the people who listened to the messages Comcast put out saying you had to do nothing if you had a cable box with them, or have a new HDTV -- Think of how many of those people bought HDTVs just on Comcast's word -- and it isn't like Comcast didn't' know they'd be doing digital upgrades less than a year later.

At the VERY LEAST, Comcast should be providing boxes that are HD capable to give their customers the ability to continue enjoying local HD channels without having to do workarounds (which is Comcast's suggestion - buy more equipment, install more wires!!!) --- This company likes to pretend like they aren't in dark ages, on the tail end of video technology, and to prove it, the announce a big digital upgrade - an upgrade that requires users to have the same type of STBs that they've been using since the early/mid-90s. Yet, the consumers are still the joke for sticking with Comcast.

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#181120 Review #181120 is a subjective opinion of poster.
Service
Comcast Tv Service