Latest review first
Comcast = high blood pressure
The troubles began when I moved from one apartment to another. The internet went out first. Here is what happens when u have a problem with comcast. It took over a week and something over twenty reps. All were clueless. You gave them all the information, they couldn't solve it and passed you on to another rep. He insisted on all the info again. He couldn't solve it, etc. etc. I went through more than twenty reps and wasted several days on the phone. Finally I found a rep. who could fix it. Then the phone went out. Went through the same process online - rep to rep - wasted two days and no phone. They promised it would go on in 24 hours but no luck. More reps. All of them clueless. I have been online the entire day today (5/7/2010) and am no closer to getting my phone service back. The system is broken. There is no central place for reps to go to access all of the email. You are starting fresh with each new rep. The reps. seem to have no training. There is only one alternative - pass u on to the next rep. and start all over again. It is an enormous waste of time for both Comcast and their customers. It generates enormous anger. Management should be tarred and feathered and never be allowed to manage anything larger than a chicken coop. If given a choice, I will never use Comcast again.
Comcast in Indianapolis, Indiana - Intermittent service for 9 months
comcast on-demand and internet service has been intermittent for the past nine or more months. they recently charged me $50 for the last service that did not fix my problem. intermittent means not working when i want it to work. the technician did not check anything. he just replaced a splitter that they installed when i first got the service. for me to have to pay for wiring that they installed is like a slap in the face. i have had brighthouse (indianapolis) and had perfect service continously with two thirds less monthly fee. the only reason i now have comcast is because they are the only ones available in my apartment complex. i am currently looking for similar service from another vender and as soon as i find one i am forever through with the comcast (robbery)
Comcast in Salt Lake City, Utah - "Digital upgrade" is only an upgrade to an old scam
Comcast freaking sucks!This new"upgrade" is no upgrade for consumers, just an upgrade in their costs at the expense of downgrading service. They robbed us of our ability to program our DVR, stole our local HD channels, and the ability to use my remote with the TV it came with... and if I want some(not all)that back, I have to pay at least $6 more a month per TV to "upgrade". They basically told me to deal with it! As soon as I can, we're going somewhere where at least I get to decide what I pay for! I warn everyone: Stay away from Comcast... they are horrible!!!
Comcast-How to get just a little service!!
If I treated my clients like Comcast does, I'd have to live in a cardboard box and eat what I could find in trash cans! But then I wouldn't have cable service, and this handy-dandy tip for you! I still want to take all of my comcast equipment and run over it with a steam roller, but Here's a suggestion which worked better for me: On my third attempt to resolve a dispute I CALLED BACK AND SAID I JUST WANT INFORMATION REGARDING WHERE TO SEND A WRITTEN COMPLAINT BY CERTIFIED MAIL! It got me earlier service, and a $50 credit, although little remains of my dignity or desire to stay with COMCAST. We called in because of some minor pixillation. The technician left us with no service (cable or internet), AND THE OUTSIDE BOX OPEN WITH WIRES STICKING OUT! For the first 3 calls, Comcast wouldn't schedule a return visit for TEN DAYS! after the initial visit which cut off my service entirely! The second was the most amusing....I spent nearly 9 minutes with someone named STELLA (4 of those minutes pleading with her to connect me with a supervior, or a least a human with more than 2 active brain cells, who kept saying "I don't understand what the problem is....I finally dumbed it down to MY SERVICE DOESN'T WORK...AND SHE STILL KEPT SAYING SHE DIDN"T Understand what the problem was! Her "supervisor" SHAWNELL wasn't any help either. It took a call to ROB, and a request merely that he help me get the national address: Comcast Corporate Offices 1 Comcast Ct. Philadelphia, PA 19103 Ask for your local office(s) too, so you can cc them. At that point, they started trying to help me...Go figure!
Comcast in Olivehurst, California - I can't believe I didn't know change to Norton...Am I the only one? Did anyone else overlook this?
I didn't know I needed to start using Norton Anti-virus with Comcast. I thought that the messages I was getting was from the company that I had recently paid off the computer trying to sell me something else. So I told my kids to ignore it. I go into the office every month to pay my bill, I would think that they would alert me with some other form of communication? I mean - how 'bout a commercial? I have no idea where to go from here? I'm searching for others like me...lol. Did anyone else overlook the anti-virus change?
Comcast in Plainsboro, New Jersey - Cutoff for using the internet
i came home from a hard day of college to find my i-net off they claim i was using to much band with, but they never provide nor indicate what that limit is. what recourse do i have, i want justice. i came home from a hard day of college to find my i-net off they claim i was using to much band with, but they never provide nor indicate what that limit is. what recourse do i have, i want justice. i came home from a hard day of college to find my i-net off they claim i was using to much band with, but they never provide nor indicate what that limit is. what recourse do i have, i want justice.
I DO HAVE very bad experience with consumer representative. 1)Ttrimitri id #1011168 2)Carnel id # 1011119 . I made a deal for 3 services,tv/internet /ph at 4/16/2010 confirmation #09507297624.with installation day at 4/26/2010 between 16;00 to19;00 no body show up. I call a consumer services at 4/27/2010 Ttrimitri id #1011168 15;40 for a confirmation, SURPRISE their do not find in a system. A supervisor suppose to call my in 2 h.NO RESULTS. I do not recommended COMCAST . I WAIST 5 HOURS an the phone with no result. 90% of consumer representative are incompetent .
Comcast encrypting channels
Comcast is now encrypting channels; thereby, denying me the ability to view these channels, even though I pay for them. I subscribe to Comcast's extended basic channel line up, including A&E, History Channel, Food Network, Hallmark, USA, etc. They have used the FCC analog-to-digital conversion as an excuse to include many of their own changes and lie about why/how/when the changes are happening. The FCC announcement very clearly stated that only consumer with analog TVs on an antenna would be required to get a set op (digital to analog (DTA)) box. Comcast's changes required that all analog TVs have a DTA box. Digital TVs did not need a DTA because digital TVs already receive the digital cable signal. However, Comcast started encrypting/scrambling channels above 33 as of 3/31/10 and now I no longer receive channels above 33 for which I subscribe. Comcast lied about what they were doing and for weeks did not tell me the signal was encrypted; they said only that my digital TVs needed a DTA which makes no sense. Why would a digital TV need digital-to-analog signal conversion? Their DTA boxes cause my digital TVs to receive a low-quality analog signal and greatly degrade my service. Comcast finally started admitting to me that the signal was encrypted but blamed the change on an "FCC mandate". Now they admit that the "FCC allowed" to encrypt. They claim their reason is because they believe consumers are stealing their services otherwise. First, since they serve their signal per service address, how are people going to steal their service? Second, by encrypting they are simply creating a black market for de-crypting boxes as we had for years. I want Comcast to reverse this encryption change, so that my service goes back to the pathetic way it was; namely, poor programming and hit-and-miss signal reception. At least I was able to view all the channels I pay for most of the time. I demand that Comcast put my service back the way it was. Please help.
Comcast has limited my telephone and internet services to 2 hours or less peer day for almost 3 week
Since 4/7 when they were supposed to reduce my tv channels, Comcast has limited my phone and internet services to 2 hours or less a day. After 2 weeks of complaining they threatened to dig up my yard and driveway. Their technicians do not arrive during the time period allocated and attempt to not come by either calling the non working number or by calling and hanging up after 1 or 2 rings. When they do come they do not fix the problem. I still have all the tv channels but am without telephone or internet. When I attempted to get service from another provider they would not release my telephone number for another 2 weeks. I am a 69 year old widow living alone, they seem to think telephone service is not a necessity for me. I am definitely pissed.
Comcast Does Not Care About Customers
I have been experiencing bad reception with Comcast. There is an issue with ALL the wiring in my Condo's complex. I have complained several times and have three different Technicians come out. None of them could resolve the problem. I was told by another tenant that is involved with the Board that Comcast has agreed to rewire units on a complaint basis. Once the owner complains they will get rewired. I have yet to see that happen and I have been paying full price for a service not provided. My telelvision will become pixelated and knock out the volume and eventually the whole station. I cannot watch back shows I have recorded on my DVR due to the same problem. I also get a big black screen in the middle of my tv where weird characters appears. One Technician had told me it was the TV's closed caption. Um,...I don't think people on tv speak in numbers,percent signs, and individual letters. The last Technician had the nerve to tell me not to make another service call because I would be wasting my time and Comcasts time. The Nerve! I have had it with this company and I urge other cable companies to bring better value to their customers. They need to bring more service providers to the consumers so they are not stuck with a company that does not care about them and just takes their money. I will make sure that my dissatisfaction with Comcast gets spread like wildfire.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Comcast? What happened? What can we help you with?