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Comcast in Waterford Township, Michigan - Norton Antivirus
After installing Norton Antivirus, new program for Comcast. Someone suggested to delete Java or dump Java temp files. Thank you for the response and help. But I don't have Java on that laptop. Java was removed a year or so ago. I don't find it on the computer. Any other ideas? Turbo tax has doubled in size in the last 3 threes. I just loaded Turbo tax and a few weeks later loaded Norton. They were the only changes to this laptop. I don't know where the problem is. Help would be nice. I will call Norton to see if they have any suggestions. Thanks
3.26.10 Hello, My account # 8495 75 261 0316862 On March 3 of 2010 I made an actual switch from AT&T to Comcast Business. As I waited for application to be "approved " from February 1 of 2010 till March 3rd. I been told that this is a time required by FCC to transfer my account from AT&T and my "800" number as well. I had mine "800" number working for 10 days, and then… it's stop on March 12. According to Comcast employees, I never filled up an application. In mean time I have all the copies of such application and I have a transmittal records of such application been faxed to your representative. Now, TWO weeks past and "800" number still floats somewhere. In mean time customers who, are visiting mine website can not call me and feel very unsecured place the order on website with on line store, that have disconnected "800" number. Your customer reps do not call back. I will take this issue as far as you let me to take it. It is hard to believe that in my area only one cable network provider who is not capable to make a simple application. Where is your customer service??? Alex Lvovsky www.thetennisdepot.com 954 925 8875 03.31.2010 Still no results. Oh! Actually, one Comcast employees told me that I SHOULD go back to AT&T to get my "800" number back and then transfer back to Comcast. Comcast is no longer able to retract that number. My questions are still same. How did it WORK for 10(!) days? I think this issue gets more interested on daily bases. I will forward this Email to AT&T, TV station and local State senator. Let them know how Comcast interpreted word "service".
Comcast in Lansing, Michigan - Problem turnaround time
My internet has been down for 2 days now. After calling Comcast and going though all the trouble shooting steps they can over the phone. They said that there is nothing more we can do and that they need to send someone out to see whats wrong. 15 days they said. Thats right they will have a tech at my house in more then two weeks. Are they out of their *** mind? No I don't want credit for the two weeks of down time. Good bye Comcast, I'll go with any other company even if it costs me more and might be slower.
Cancelled Comcast after a year of 'line issues'. Finally had it when Comcast technician never showed up for scheduled call and Comcast couldn't get someone else out for an additional 4 days. I had Comcast Internet and Phone. I returned the Comcast modem 3...View full review
Comcast is a HORRIBLE company with even worse Customer Service Reps.
Comcast have wasted hours and hours of my time via botched installations. My first experience occurred when I had to have two separate technicians come out to install my cable as the first technician did not know how to do it. The second technician left me with a physically broken modem (the cabe attachment was broken off and nowhere to be found). When I called to complain I was told that I should have opted for the $50 install option. I found this insulting as I knew that no technician could ever hook up a broken modem. I had to continue to use themas I had NO other cable TV options in my neighborhood until RCN came along and I promptly switched. Fast forward 4 years and I mad the mistake of falling for Comcast's new Xfinity deal. I must be ***. Here is what happened this time: Technician showed up with the incorrect boxes (No HDMI connection) and one of them didn't even WORK. He then tells me that the HDMI Cable boxes were rare. When I had signed up I had a conversation with the representative and he not only told me that I would get HDMI boxes but cables too. None of this happened. I call again to complain, and they tell me there was nothing on the work order about HDMI cables and went on to further tell me that there IS no place for that on the work order (Huh?). When I asked what they could do for compensation they said they could wave the meager $40 installation fee. When I said that is not much of a discount I was told that was quite a lot of money, which made me wonder if the Supervisor had ever seen a monthly Comcast bill, because if $40 is a lot of money then a Comcast bill must be a HUGE amount of money...Please if you have ANY other option stay away from Comcast.
Comcast in Wheeling, West Virginia - Direct TV deducted disputed fees from bank account.
I had a house fire last 6/12/09 where I lost everything. I settled my account with direct TV at that time in full. In March of 2010 I got a letter stating I owed them $340 because they reinstated my service in December. Which was not possible since there was nothing at the site except a lot, not even electric. I called. They kept changing why I owed the money. First for service, then for a contract which I did not have, and finally for the lost equipment. Reason kept changing. Anyway when I disputed the bill, they used old method of payment and went into my bank account and took out $365 without my permission. Moral of story - stay away from Direct TV. I had been a loyal customer for 17 years. Consumer beware!
Relative Died Comcast Coldhearted
I was trying to return a box due to the passing of my relative. I am not from Tennessee so while I was there I was trying to return it. Well they would not come get it so I had to mail it from Nevada. They said if I didn't insure it they would hit my deceased relatives credit report if it was damaged. HELLO..they died and they threatened to hit their relatives credit. Wow, who would want to do business with people like this. This is what you get when you try to do the right thing.
Comcast lie about charges
Last night another yelling session with the kings of poor customer service. Comcast. Comcast by far was the biggest utility bill I pay each month, having their wonderful add ons. Now seems there go to all digital and you need some digital converters to watch the expanded basic content. OK more complexity to hook up, more remotes and no more functionality. I.e. no on demand, no higher order cable channels numbers (that I already pay for) etc. First two converters "FREE" i.e. needed to watch the stuff I already pay for and do not need more equipment for 9using cable ready TV tuner). Any more than 2 then it's $1.99 a month. I need three. Called up to explain that I do not see why to get the same service I should pay for a converter. I would just wait to pay more in May when they put the bill up like they do every year anyway! Then said OK, as you're a customer since '94 you can have 3 at no additional cost. Pick up 3 units. Not installed them as yet, waited for bill to arrive. Guess what? Bill arrived, Charge for additional converter. Called up, no record of any such agreement not to charge. Yet again lied to. In fact the muppet on the other end of the phone tried telling me the conversion to digital was mandated by the government! Really since when has cable been an over the air transmission. He argued with me over this! He also told me that on demand and music channels are luxury items in the package!!!! Really, they why do I pay $147 + a month! So until I get an alternative supplier I told them to remove HBO and reduce the package to digital starter. Guess what? ALL the channels I watched before are still there & I'm $38+ better off a month! Really they stiff a consumer for $1.99 and end up loosing month over month. Comcast are clueless in how to retain paying clinet, what clients value and what would retain them.
Comcast in Boston, Massachusetts - Keep Wasting mOney on Cable at Your Long Term Peril
We had been wasting $85 per month on Comcast Cable when we decided that the next time it went up event one cent we'd drop to basic service. In March, 2010, we made a guess that it would go up so we downgraded to basic for about $15 per month. Sure enough, we got a letter 3/25 that they were raising what had been our old rate by $3 per month. Were were thrilled to have beat them to the punch. I'm an attorney for a boutique private bank. I've seen the habits of people who are worth millions and have learned from talking to them how they got there. They got there by not wasting a dime, foregoing short term pleasures for long term gain, by investing instead of spending. You can never make money by spending it. Over a lifetime, you don't lose $1 million by misplacing it. You lose it $50 at a time, buying things you don't need and will throw away. Or by paying Comcast for worthless programs peppered with commercials and reruns of the same films. Cancel or downgrade cable today and invest the money in your retirement plan. You can bet that's where Roberts and the other Comcast executives put the money they drain from you each month. Good Luck. Change your habits today and don't wake up one day at age 50 or 60, having earned a lot of money, with nothing to show for it but old Comcast bills and a bunch of receipts from restaurants and bar rooms.
Comcast in Ocala, Florida - Shutoff service prior to date
I am currently renting in Sebring Florida. My landlord is a Anna Steffen, is providing me with comcast cable tv. On Tuesday, March 23, my service was shutoff. I immediately went to my landlord. She called the local customer service number. She was told that service was shut off on the 23 for lack of payment even though the payment due date was the 24. She told them that she mailed in the payment on the 16th and thay should have received it by the 19th. They checked the system and found that the payment was posted on the 20th and they had no idea why the service was shut off early. They promised to restore service as soon as possible. It is now 5:30 pm on the 24th and service still has not been restored. I am the renter, Michael DeSantis. The account is in the name of Anna Steffen at 104 Mimi St, Sebring Fl, 33870. Because of the disruption of service and the apparent lack of commitment to service by the local office I will be contacting the BBB.
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