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1.6 Based on 871 reviews
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  • Customers like
    • When it works its good 21
    • Internet speed 15
    • Internet service 12
  • Customers don't like
    • Poor customer service 118
    • Outrageously high prices 64
    • Service 54

Comcast costumer service is a big fat *** joke. I got rid of them purely because everytime I needed something from costumer service- there was this problem, or that problem. Since I have cancelled and moved to DISH network, Ive been in heaven. Even when DISH gave me the obligatory four hour window (they were there at 8 am on the dot). Comcast never is on time, always has a 2 week waiting period for service calls and cost to *** much anyway.... Read more

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I got the Comcast high speed internet, cable and telephone bundled together. The order went fine. From there it was all downhill. I had more service techs come out than anyone should have. The service was hit and miss. A tech said it was all the stuff running off the cable the more you run on it the weaker the signal. They do not tell you that when they are hawking it. Don't sell what you cannot keep up and running. I now have a dish and... Read more

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I cancelled my Comcast service in October 2007. Between that time and the beginning of February 2008 I received 2 statements showing that I owed money for service dates ocurring after I cancelled. The first time I called Comcast and they said it was a mistake, they didn't change the serial numbers and the customer name. They would fix it. The second time I got a bill from them they said they had already sent it to a collections agency!!!... Read more

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After three days of a simple call to change my service address, I received a automated call from a company hired to intimidate and threaten consumers. They did not know exactly what they wanted from me. Turns out they wanted my equipment. They told me i was a deadbeat and I even though I pay monthly for the equipment, it is comcast's. Once they realized a mistake, told to call comcast. Comcast had no idea that the company existed. I asked to... Read more

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Comcast complaints can be made by calling this number. 1-800-593-9692. This is a number that is sacred to comcast employees, and comcast employees will not give it to you willingly It reached my hands "in error" if I should say. It is funny how you can easily google 1-800-COMCAST, and get over 300,000 search results, and... God forbid you try to google 1-800-593-9692. No search results, plus this number is not listed anywhere on... Read more

Was this review helpful? 5 39

I was a Direct Sales Installer in Beaverton, Oregon. Complained to Curt Henninger about corruption in my department involving my co-worker, Chris McQuery, our lead, Alan Jost, our supervisor, Don Willis, Don's supervisor, Tim Ream, and Tim's supervisor, Mike Williams. When I told Curt about how nobody "knocked doors," inspite of the job description of door to door salesperson. Success was determined only by who had what... Read more

Was this review helpful? 27 1

all of you uneducated consumers out their *** and moaning about the sub standard customer care you received with comcast is SERIOUSLY making me want to puke! NO ONE CARES!! i am a current employee of comcast and a representative for their video repair department. With the exception of L.A., Las Vegas, New York, Washington D.C. , and other major metros, less than 5% of Comcast's customer base calls in for technical support, billing... Read more

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Over the last four years we've had nothing but trouble with installation, and this year our frustration was compounded trying to get a billing error corrected due to an improper installation billing---what ever happened to the Customer is Always Right? The money amount is minimal, but it is the principle of the thing. If somebody stole $40 out of your wallet, wouldn't you call the authorities? In this case, it doesn't seem to matter... Read more

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After cancelling Comcast Cables' TV, internet and phone - I am still waiting for my equipment deposit credit back from them after 7 months. They were quick to take my $189/ month for over 20 yrs, but slow to return a credit. I got the run around from customer service and waited on the phone for 40 minutes. Verizon Fios is much clearer for tv, much faster internet and more reliable phone service. Comcast will be losing more and more market... Read more

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I am renting a home in Florida for 6 weeks. They have COMCAST as their provider. I ordered additional Cable Services from COMCAST during my stay. It is now 7:00pm. I am waiting for the COMCAST Installer who was supposed to be at my house between 4 pm and 6 pm to add the additional cable services. He hasn't arrived. I was also on hold for 20 minutes after having pressed the appropriate telephone button for repair service. I was finally... Read more

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