Latest review first
Comcast in Kirkland, Washington - Stupidity
I recently replaced a digital converter box with a real cable box because Comcast sends you the converter but it doesn't allow you to view the all of the channels you are paying for (*** #1). Comcast mailed me the new box and the instructions in it were fairly clear, but didn't work because someone didn't set me up to get billed for it (*** #2). I then spent forty minutes on hold because they were more concerned with getting the billing right (Poor Customer Service #1). Today the cable box stopped working because it was no longer authorized. I was told it had not been "provisioned" properly (*** #3). I then asked if I was still being billed for the converter which was no longer attached to anything. I was told I was (*** #4) I asked why not deauthorize it? Silence I then asked if I could mail it back. I was told no that I would have to drive to a Comcast store. There is not a Comcast store where I live so I was told to drive two cities beyond where I live to return it.(*** #5 and God-Awful Customer Service). They mailed a box to me because it was convenient for them but I have to return it in the most inconvient way. If anyone can offer me anything close to Comcast service I would gladly pay double because I want these idiots to go out of business. If they didn't have a monopoly, the American way would drive them to bankruptcy. Comcast sucks!
Comcast in Knoxville, Tennessee - Ripped me off even after I discontinued service
My parents had comcast for years and my when my Mother passed away I took over paying the bills. I noticed about every other month they would find a new reason to increase our bill by a few dollars. when I called to complain, they said it was because they had improved the programming in our area. I said I didn't want the improvements, as I ccouldn't tell any difference, but they said that it had to be done. The programming became nothing but infomercials and paid access of pay per view. We had one digital box in the Living room and none in our bedrooms. Then they began to drop channels from TV's that didn't have their digital box attached down from 98 channels to approximately 50 channels, mostly all junk. My Dad is home a lot so I wanted to extend the channels above 100 which I did. The higher channels wereee nothing but repeats of the lower channels, with few exceptions. The service was getting rediculously expensive and all we were seeing were commercials. I dropped them for Direct TV in April. Then they sent me a bill for 7 days of service in May. I called to ask what this was about and they said that the consumer must pay for service until which time they could get a technician to disconnect it from the pole. What a ripoff. This company is a ripoff.
Comcast gross billing errors & deceptive marketing
I signed up for the double play promotion service through Comcast Houston in June 2009. The promotion was for $24.95 bundle for internet service and free basic cable for 12 months. Since that time, I have received incorrect billing statements from Comcast charging me for upgraded services and equipment that I did not order or receive. I talked with several customer service reps who denied that the promotion even existed and told me that I would be charged a higher rate. I was also told that a supervisor had to review the account and call me back -- no one ever called me. Comcast sent a representative to my residence to retrieve equipment that we did not rent (modem and cable boxes) and he confirmed and made note that we did not have the equipment and that I should not be charged a higher rate for service that we were not receiving. Finally, I confirmed with a service rep that the promotion was valid and that the bill was $24.95 double play bundle for internet and free basic cable for 12 months with an additional $2.50 service protection plan and approximately $7.31 in taxes. After 6 months, Comcast finally agreed to credit my account for $300.48 but continued to bill me incorrectly for $46.80, an arbitrary amount. I again called Comcast to get the bill adjusted correctly and was told that the promotion was only for 6 months and that a supervisor was unavailable to talk to me and would call me back. Eleven months later this issue is still unresolved.
COMCAST SERVICE I've had their services for 3 months and they cannot get their site or email to work
I've spent over 2 months and numerous uncountable hours online with them via a chat,when you can get that far, trying to get access to my email account and theirs site. Now that they finally got me that far, they have my name spelled wrong and one of their created passwords and I cannot change either. Passwords may be hard to remember sometimes but try remembering how to spell another name. I cannot talk to anyone there nor file a complaint at their website nor on the phone. They want their money on time but they don't even acknowledge how much work I have lost, since I do photography, artwork and design clothing for people to help my disability income, due to people getting a returned email stating that my email is invalid. I found this out via the few people who took the time to call me instead of relying on an email. I went with them in good faith and put their name on my business cards when I moved believing that I would have a permanent email to send and receive business emails through. I wish I had stayed with Direct TV and I would advise anyone who has a choice Don't choose Comcast.
Comcast tech service
I was having trouble with comcast service. I had tiling on television. Called customer service to have them shoot a fresh signal, but that didn't do the trick. The said that they would send a tech personnel to *** the problem. They did but did not do anything except say that my cord needed tightening. Then charge me $27.00 dollars. I had told them that they should have informed me of the charges ahead of time. The just said that they are sorry and the charges couldn't be reversed. That's when I said good buy and disconnected my service.
lost sound in certain channels so placed service call. guy came out to fix and changed receiver. got sound back. 2 months later, sound was lost on same channels so placed another service call. since could not be helped over phone, so scheduled person to come out again. all they did was do something to remote. was surprised that i received a $27.99 service charge for that, being that lady over the phone could not help me with fixing remote so she made appt. for me. called comcast and CSR by the name of Gabriel, with a heavy accent was rude and un willing to help me. AND he raised his voice at me, so i just let him know ok will pay the charge BUT will cancel my cable and internet service by this Saturday and I hung up. As soon as i hung up the phone, i went online and purchased a converter box!
Comcast's Extortion Play
We need to do something about Comcast. They just started pushing a scrolling margque across the top of the TV for anyone on basic cable who doesn't currently use one of their cable boxes. It stays there across the top of the screen and just repeats endlessly.... The message says, "If you can see this message, the TV you're watching isn't yet ready for Comcast's digital network enhancements. To order the necessary equipment, call 1-877-634-4434 or go to www.comcast.com/digitalnow to avoid service interruptions. Once you have digital equipment connected to your TV you will no longer see this message." I obviously don't appreciate Comcast's heavy handed approach at FORCING people to use their cable boxes. What I really don't appreciate, however, is Comcast's back door attempt at trying to get people to subscribe to their "digital" offerings so they can soak consumers for more money. Someone needs to call them to the carpet! Call Comcast and ask to speak with SVP Rick Germano about the issue, file a complaint with the FCC, send a note to ALL of your senators & congressmen, send a note to the governor's office, contact media outlets, post comments on social networking pages. Create some NOISE!
Comcast in Woodbridge, Virginia - A Monopoly Gone terribly wrong and not listening to its customers.
Comcast; gonna keep it short n simple..... Ur Service sucks (works half the time, the other time I have constant blackouts. Your customer service sucks(have ur guys show up on time; if at all) Ur internet site sucks. U have 15 listings for cable in ur pick ur category section and only half that for what u offer in big bold letters on the website.... WTF AM I CHOOSING FROM?!?!?!? On top of that there are different deals over the phone than the internet.... Yo.... Help the consumer out... I KNOW!!!!!!!! u guys have a monopoly practically everywhere east of dallas and who knows where else... but cut us a break would ya... QUIT *** US!!!!!!!!!!
Comcast in Kearny, New Jersey - Raised Rates AGAIN!
I will be looking for new services when as soon as my is contract is up. Comcast has raised rates AGAIN. I cannot afford $200.00per month for their internet, phone, TV "service". I'm done with them. We do not even WATCH the majority of the channels they "offer". Their customer service is just terrible; I do NOT expect to have to go through a *** phone tree with NO option to talk to a REAL person. In short, COMCAST, YOU SUCK! Can anyone out there say MONOPOLY??!!!! AND as for YOU people! 100 WORDS?? Give me a friggin BREAK!
Comcast is the worst company ever
On May 9, 2010, I contacted comcast online chating service. The representative who I was chating with was Gianina. She/He was extremely rude and never answered my question correctly. The billing of my service was increased without any explaination. I was seeking for the reason for that but she/he just was trying to mess up with date of my promotion that I had more than a year ago. My monthly bill increased by $2 last month but she/he claimed that this was due to my promotion ending last month. She/He said I had service starting on July, 2009 with a promotion of $19.99 for 3 months and after that FROM Oct. 2010 a promotion of $42.95 and it ended last month and now the regular rate is $44.95. This does not make any sense. what is the rate before Oct. 2010? I asked for the information but she/he just closed the conversation without any answer. Ok, I was having a promotion for $19.99 per month when I started my service back to July, 2009. I was told that I can have that promotion for one year. However, I only got 3 months for that and comcast denied my original promotion which should be one year. They said that $42.95 is regular for the service and I paid this amount until now. Then they changed it again and without any explaination.
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