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Comcast gross billing errors & deceptive marketing

I signed up for the double play promotion service through Comcast Houston in June 2009. The promotion was for $24.95 bundle for internet service and free basic cable for 12 months. Since that time, I have received incorrect billing statements from Comcast charging me for upgraded services and equipment that I did not order or receive. I talked with several customer service reps who denied that the promotion even existed and told me that I would be charged a higher rate. I was also told that a supervisor had to review the account and call me back -- no one ever called me. Comcast sent a representative to my residence to retrieve equipment that we did not rent (modem and cable boxes) and he confirmed and made note that we did not have the equipment and that I should not be charged a higher rate for service that we were not receiving. Finally, I confirmed with a service rep that the promotion was valid and that the bill was $24.95 double play bundle for internet and free basic cable for 12 months with an additional $2.50 service protection plan and approximately $7.31 in taxes. After 6 months, Comcast finally agreed to credit my account for $300.48 but continued to bill me incorrectly for $46.80, an arbitrary amount. I again called Comcast to get the bill adjusted correctly and was told that the promotion was only for 6 months and that a supervisor was unavailable to talk to me and would call me back. Eleven months later this issue is still unresolved.
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1 comment
Anonymous
#246546

Comcast has been underbilling me for a long time, maybe two years, for my cable and internet. They have discovered the error and now have sent me a bill for over $4890 to recover their losses.

If we had known it was this much we would have cancelled. They are insane!

Does anybody have advice? We do not have $5K for cable and if we did there's no way we would have agreed to this price.

Review
#182038 Review #182038 is a subjective opinion of poster.

COMCAST SERVICE I've had their services for 3 months and they cannot get their site or email to work

I've spent over 2 months and numerous uncountable hours online with them via a chat,when you can get that far, trying to get access to my email account and theirs site. Now that they finally got me that far, they have my name spelled wrong and one of their created passwords and I cannot change either. Passwords may be hard to remember sometimes but try remembering how to spell another name. I cannot talk to anyone there nor file a complaint at their website nor on the phone. They want their money on time but they don't even acknowledge how much work I have lost, since I do photography, artwork and design clothing for people to help my disability income, due to people getting a returned email stating that my email is invalid. I found this out via the few people who took the time to call me instead of relying on an email. I went with them in good faith and put their name on my business cards when I moved believing that I would have a permanent email to send and receive business emails through. I wish I had stayed with Direct TV and I would advise anyone who has a choice Don't choose Comcast.
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#182027 Review #182027 is a subjective opinion of poster.

Comcast tech service

I was having trouble with comcast service. I had tiling on television. Called customer service to have them shoot a fresh signal, but that didn't do the trick. The said that they would send a tech personnel to *** the problem. They did but did not do anything except say that my cord needed tightening. Then charge me $27.00 dollars. I had told them that they should have informed me of the charges ahead of time. The just said that they are sorry and the charges couldn't be reversed. That's when I said good buy and disconnected my service.
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1 comment
Anonymous
#169742

If it was such a good buy, why would you disconnect???

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#181939 Review #181939 is a subjective opinion of poster.

COMCAST Service

lost sound in certain channels so placed service call. guy came out to fix and changed receiver. got sound back. 2 months later, sound was lost on same channels so placed another service call. since could not be helped over phone, so scheduled person to come out again. all they did was do something to remote. was surprised that i received a $27.99 service charge for that, being that lady over the phone could not help me with fixing remote so she made appt. for me. called comcast and CSR by the name of Gabriel, with a heavy accent was rude and un willing to help me. AND he raised his voice at me, so i just let him know ok will pay the charge BUT will cancel my cable and internet service by this Saturday and I hung up. As soon as i hung up the phone, i went online and purchased a converter box!
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#181829 Review #181829 is a subjective opinion of poster.

Comcast's Extortion Play

We need to do something about Comcast. They just started pushing a scrolling margque across the top of the TV for anyone on basic cable who doesn't currently use one of their cable boxes. It stays there across the top of the screen and just repeats endlessly.... The message says, "If you can see this message, the TV you're watching isn't yet ready for Comcast's digital network enhancements. To order the necessary equipment, call 1-877-634-4434 or go to www.comcast.com/digitalnow to avoid service interruptions. Once you have digital equipment connected to your TV you will no longer see this message." I obviously don't appreciate Comcast's heavy handed approach at FORCING people to use their cable boxes. What I really don't appreciate, however, is Comcast's back door attempt at trying to get people to subscribe to their "digital" offerings so they can soak consumers for more money. Someone needs to call them to the carpet! Call Comcast and ask to speak with SVP Rick Germano about the issue, file a complaint with the FCC, send a note to ALL of your senators & congressmen, send a note to the governor's office, contact media outlets, post comments on social networking pages. Create some NOISE!
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2 comments
Anonymous
#145327

All other providers require you to have digital boxes. You can buy your own boxes or get a tv with a cable card slot. Try going to satellite or a phone company and they will tell you need boxes as well.

Anonymous
#142694

Those are really good ideas. Have you called comcast to speak with SVP Germano, filed an FCC complaint, sent notes to your senators and congressmen and govenor, contacted the media, or posted comments on social networking pages yourself? If you do, you might make a difference.

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#181775 Review #181775 is a subjective opinion of poster.

Comcast in Woodbridge, Virginia - A Monopoly Gone terribly wrong and not listening to its customers.

Comcast; gonna keep it short n simple..... Ur Service sucks (works half the time, the other time I have constant blackouts. Your customer service sucks(have ur guys show up on time; if at all) Ur internet site sucks. U have 15 listings for cable in ur pick ur category section and only half that for what u offer in big bold letters on the website.... WTF AM I CHOOSING FROM?!?!?!? On top of that there are different deals over the phone than the internet.... Yo.... Help the consumer out... I KNOW!!!!!!!! u guys have a monopoly practically everywhere east of dallas and who knows where else... but cut us a break would ya... QUIT *** US!!!!!!!!!!
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2 comments
Anonymous
#150955

What does this have to do w/Window World? Obviously belongs in the Comcast forum.

Anonymous
#143060

They sell Monopoly money at Toys R Us so you can have a super duper amount of $$$. Also, the new versions of the game feature credit cards!

Yup! Cool, huh? Now...

shut the *** up and quit your crying, ***. :cry

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Review
#181713 Review #181713 is a subjective opinion of poster.

Comcast in Kearny, New Jersey - Raised Rates AGAIN!

I will be looking for new services when as soon as my is contract is up. Comcast has raised rates AGAIN. I cannot afford $200.00per month for their internet, phone, TV "service". I'm done with them. We do not even WATCH the majority of the channels they "offer". Their customer service is just terrible; I do NOT expect to have to go through a *** phone tree with NO option to talk to a REAL person. In short, COMCAST, YOU SUCK! Can anyone out there say MONOPOLY??!!!! AND as for YOU people! 100 WORDS?? Give me a friggin BREAK!
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1 comment
dianenca
#142165

Whatever you do, don't go with DIRECTV if it's in your area. They bundle with Verizon in California.

They lock you into a contract then raise pricing. If you don't want to pay the increase they charge you anywehre from $150 to $250 early termination fee. A Bait and Switch scam. I was charged for Receiver Protection Plan, which I had decline from the get-go, the when I discovered the charges and canceled, they charged me $6 cancellation fee.

DO YOU HOMEWORK BEFORE SIGNING UP WITH ANY SERVICER.

Also, file a complaint with Federal Trade Commission. The won't settle your complaint but they do track trends of these companies and eventually someone might do something about them.

Review
#181596 Review #181596 is a subjective opinion of poster.

Comcast is the worst company ever

On May 9, 2010, I contacted comcast online chating service. The representative who I was chating with was Gianina. She/He was extremely rude and never answered my question correctly. The billing of my service was increased without any explaination. I was seeking for the reason for that but she/he just was trying to mess up with date of my promotion that I had more than a year ago. My monthly bill increased by $2 last month but she/he claimed that this was due to my promotion ending last month. She/He said I had service starting on July, 2009 with a promotion of $19.99 for 3 months and after that FROM Oct. 2010 a promotion of $42.95 and it ended last month and now the regular rate is $44.95. This does not make any sense. what is the rate before Oct. 2010? I asked for the information but she/he just closed the conversation without any answer. Ok, I was having a promotion for $19.99 per month when I started my service back to July, 2009. I was told that I can have that promotion for one year. However, I only got 3 months for that and comcast denied my original promotion which should be one year. They said that $42.95 is regular for the service and I paid this amount until now. Then they changed it again and without any explaination.
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1 comment
Anonymous
#142499

Did you have this promotion in writing? Also, have you compared their services to others *** h as Verizon or DirecTV/Hughes Direct Way?OMG ive been there and done that..and so far comcast has been the best.

Yes they do have problems just like the rest..but their customer service far exceeds the others.Their pricing is in the ball park with or with out promotions,,,,hope you have learned one thing in your life... you dont get something for nothing.

Review
#181495 Review #181495 is a subjective opinion of poster.

Comcast = high blood pressure

The troubles began when I moved from one apartment to another. The internet went out first. Here is what happens when u have a problem with comcast. It took over a week and something over twenty reps. All were clueless. You gave them all the information, they couldn't solve it and passed you on to another rep. He insisted on all the info again. He couldn't solve it, etc. etc. I went through more than twenty reps and wasted several days on the phone. Finally I found a rep. who could fix it. Then the phone went out. Went through the same process online - rep to rep - wasted two days and no phone. They promised it would go on in 24 hours but no luck. More reps. All of them clueless. I have been online the entire day today (5/7/2010) and am no closer to getting my phone service back. The system is broken. There is no central place for reps to go to access all of the email. You are starting fresh with each new rep. The reps. seem to have no training. There is only one alternative - pass u on to the next rep. and start all over again. It is an enormous waste of time for both Comcast and their customers. It generates enormous anger. Management should be tarred and feathered and never be allowed to manage anything larger than a chicken coop. If given a choice, I will never use Comcast again.
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#181320 Review #181320 is a subjective opinion of poster.

Comcast in Indianapolis, Indiana - Intermittent service for 9 months

comcast on-demand and internet service has been intermittent for the past nine or more months. they recently charged me $50 for the last service that did not fix my problem. intermittent means not working when i want it to work. the technician did not check anything. he just replaced a splitter that they installed when i first got the service. for me to have to pay for wiring that they installed is like a slap in the face. i have had brighthouse (indianapolis) and had perfect service continously with two thirds less monthly fee. the only reason i now have comcast is because they are the only ones available in my apartment complex. i am currently looking for similar service from another vender and as soon as i find one i am forever through with the comcast (robbery)
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#181291 Review #181291 is a subjective opinion of poster.