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Comcast does not return phone calls

Comcast does not return customer service phone calls. When called back they say "oh yes I see that we were supposed to call you on such and such a day - I'll send an email right away and alert someome to call you". It never happens. They have the worst voice mail system. They actually have a digital voice mail system that does not give you the time and date of the call. You have to press four numbers in order to get the date and time and you have to do this for each voice mail received. When I first tried to bundle my service I was told I couldn't becuase I was an existing customer. I called back and got it done with another agent. But I was charged for installation until I called again and had those charges removed. More trouble than it was worth.
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#183785 Review #183785 is a subjective opinion of poster.

Comcast Cable stood me up 2 daya in a row.

Wed the 26th Cable man shows up, could not fix the problem therefore,he gave me an appointment for the 27th....I got no call, no body showed up. When I call the comany they tell me to go to the internet and put in a complaint. Me I would rather speak to someone face to face or,at least, on the phone. I do not like to camplain on no *** machine. My biggest problem that no one at Camcast (on the phone) seems to give darn about my troubles. Camcast, thank you for nothing....I will be going to another co soon. Carl Stoops
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1 comment
Anonymous
#148428

comcast is sooooooooooooooooooo lame.

Review
#183701 Review #183701 is a subjective opinion of poster.
Comcast has screwed me again. When the US changed from analog to digital tv we were told that if we subscribed to cable or satellite we would be OK. There would be no changes in our tv service. I guess Comcast didn't get the message. Shortly after the change...
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18 comments
Anonymous
#752880

I *** hate comcast . They're thieves and their reps are liars and very rude.

My internet seldom works and now channels that I've paid for for years are taken away. *** you COMMIE *** Badtards!!!!

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#183532 Review #183532 is a subjective opinion of poster.

Comcast dont care just want money

for one the cable in my back yard is not covered for over a year. for 2 they keep shutting me off even throw they take my money. for 3 it has nothing but problems and don't work half the time and when it does work it comes of and on. i try to work with these people i pay 114.00 dollars a month for this ***. it shuts down 3 times or four times daily and I'm sick of it they don't credit me for this trouble and they don't care the only time they do care if there here to shut it off. and they say that there customer friendly but that's a lie they say there the best that's a lie if they would give me the thousands of dollars Ive wasted on them for 2 years i would take it and tell them to get lost.if you want to pay crooks then go with com cast so is this what you want out of a service yea right get it together or get lost i repeat Ive got basic and runs 114.00 a month for *** and when they come after months to fix it works for a day i am pleading one more time make it right. if you care email me at drifter763@kissfans.com but nobody cares.
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#183457 Review #183457 is a subjective opinion of poster.
Loss
$114
With the cost of traditional " Phone Company " landline phone service and all the taxes associated with it, I decided to switch to a phone service offered by Comcast Cable since I already had them for TV and Internet. When I placed the order with them they "...
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2 comments
Anonymous
#752210

I am trying to figure out how to sue them for losing my number.

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Review
#183292 Review #183292 is a subjective opinion of poster.

Comcast 12-hour service window, useless customer service email

my dvr has faint lines showing across the picture on every channel, and a faint buzzing sound as well. the tech that installed it said that it was an issue with having so many devices plugged into the same outlet. a couple weeks later we've moved plugs around and no change. now i'm asking for a replacement dvr, not only because of what i mentioned above, but because a friend of ours has a new model. i don't know why we weren't given the same upgrade. i emailed them to ask for a replacement, they emailed me back saying in so many words "go ask our live chat". which is par for the course with comcast, but i always try anyway, because i don't want to use their live chat. i want to email, go about my daily business, and find a helpful response later. not sit and listen to the phony friendliness of their chat techs. but the best part, the service window in which a technician will come to replace my dvr is from 8am to 8pm. TWELVE HOURS. he'll call 15 minutes before he arrives, if i'm not there the appointment is cancelled... TWELVE HOUR WINDOW. I may be over-reacting, but i'm pretty sure that is like, the stuff of legends, it's the end of the campfire horror story, it's the monster under your bed. 12 hours? What a bunch of ***.
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#183199 Review #183199 is a subjective opinion of poster.

Comcast cut off last 3 minutes of BONES season finale!

Comcast has done it again. Cut off the last 3 minutes of the season finale of Bones with their own Xfinity commercial! What is wrong with these people. This is not the first time they have cut off a program too early. Isn't anyone paying attention? Both times it has been their own Xfinity commercial. This is not the way to keep customers. How hi-tech can they be and keep blowing a simple timing of commercials. This is becoming a real problem....Is anyone accountable? They are rapidly becoming a joke in the industry. Direct TV, here I come.
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5 comments
Anonymous
#150947

my recording missed the last couple of minutes, too, with a cutaway to Fox ads; but, since I recorded with a dvr from AT&T, not Comcast, the fault wasn't with them.

Anonymous
#146443

An entire season of Bones, some 22 hours, filtered down to a critical 30 seconds, towards the end of the session finale.

At 8:58, Comcast blurted an Xfinity commercial over the critical dialog between Bones and Booth, likely by mistake, but that was a huge mistake. Someone was clearly sleeping at the wheel.

I called Comcast customer support the next day, to let them know about their blunder. They gave me the phone number to my local CBS affiliate to complain, as though they were the ones who injected the Xfinity commercial. And Bones isn't even a CBS show. What an ***.

I called back and asked for a supervisor. I was left on hold for over 30 minutes, and the supervisor never answered. What a ***.

I think the next move is to contact Fox, to let them know that Comcast is screwing with their programming.

Anonymous
#146011

I was Totally PISSED last night!

:(

Anonymous
#146003

My wife and I just watched it on our dvr - wtf?!

If comcast didn't have such a monopoly we'd be switching service today!

Anonymous
#145800

I already sent in my angry letter via the Comcast website. Nice how the commercial was for their own product...

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Review
#182947 Review #182947 is a subjective opinion of poster.

Comcast Cuts service w/o Customers' knowledge

Comcast purposely cut our TV, Internet and Phone Service because our line caused an outage to a node. We contacted Comcast 3X's about no service in a 36 hour window and they could not communicate to us why we had no service. We insisted a tech come out ASAP. The tech finds a yellow tag on our line stating Wicked Noise so it was disconnected. The tech goes through the house and tests all of our tv's. He says an analog tv in our basement is going bad, so he disconnected cable from it and service is magically Restored. Why didn't the tech who cut off our service notify us? He was at the house directly behind us. He could have come to our home and done the same exact thing as this tech did and the problem would have been resolved w/o any further service interruption. We work from home and he did not ring our bell or leave a Comcast tag about this issue. THis is poor communication and negligence for a communication company.
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1 comment
Anonymous
#169739

Likely the tech who disconnected you was a line tech fixing an outage, they typically do not go into houses.

Review
#182616 Review #182616 is a subjective opinion of poster.

Comcast Screws Customers Again

Comcast has gone all digital as of May 12th and said that customers would get 1 digital box and 2 adapters free. My bill didn't change. Called about it and got 4 lies and then an account exec. Lie 1. You have 3 boxes, 1 is free and is not on your bill because it's free. Fact: I have 2 boxes (1 HD) and 2 adapters. The adapters are free and are listed as such on my bill. Lie 2. Your HD box is free. Fact: My HD charge has not changed, so how can it be free. Lie 3. The digital box charge on your bill is the HD box. Fact: Look at my old bills - Pleeaaasssse. They are the same as this one. The digital box is the first box we had before we got the HD package. Lie 4. Your HD box was free all along. Fact: It's included with the package price. I was told when I picked up my adapters that my other digital box (the orig one) would be free. Now she put me on with an account exec but I had to wait on hold for about 20 minutes. Her bottom line-the free digital box is just for customers without a box!!! After a long conversation with the "account exec", the bottom line as I put it to her was: Customers like myself who have had a digital box for years and paid for it, must continue to pay for it; but the guy next door who got basic services and no box gets a digital box for free. So your long-time digital customers get screwed. She said nothing. Finally, I said right? She said yes! What? Does this make any sense? Just give them adapters!!!! How can they justify giving digital boxes for free and still charging people who have had one? Not only that, but they will install the boxes free of charge or mail them to them.
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2 comments
skissors
#147080

I didn't say an HD box--I said DIGITAL!!!

And yes they are giving them free to those who did not have one. Their own flyer about the change says under "what is the cost" you get one digital set top box and 2 adapters free of charge!

Anonymous
#145033

1 everybody gets 2 adapters for free.

2 they would never get a free hd box unless is was in a package.

3 if they are giving costumers a free digital box its only for a period of time. this might be a promo to get people to upgrade. the adapters give you all the basic channels anyway.

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#182445 Review #182445 is a subjective opinion of poster.

I F__cking hate comcast

The only reason this company is in business is because they have a monopoly. Their customer service is ***. They are always rude, and only solve the problem half the time. I just called a guy about my internet download speed. I have downloaded catalogs from CDNN numerous times using Time Warner Cable. The download speeds were always around 250 to 350 KB/sec. My download speed with Comcast is 45. I called customer service to have some obnoxious *** tell me that I didn't know what I was talking about. I had Time Warner in two different apartments and a house in Kansas City. I never had any problems with their service. The internet service was always fast. Now I'm stuck in an apartment in Pittsburgh, and all I can get is Comcast. It took three service appointments just to get my internet service hooked up. Then I bought a Motorola router through Comcast that would not work right.
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Review
#182217 Review #182217 is a subjective opinion of poster.
Loss
$100