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As a very recent former employee who left voluntarily after 7 years of witnessing underhanded and deceptive practices to not only customers but employees as well, I decided I would rather be unemployed than continue working for Comcast. The constant daily verbal abuse...
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74 comments
Anonymous
#1139370

I had a TCI supervisor who told me to lie to the customer... Wow. That is TCI/Comcast ethical standards in action.

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Review
#188374 Review #188374 is a subjective opinion of poster.
Service
Comcast Installation
I hate comcast this is the " 2 " time that comcast has posted my payment to another persons account!!! So because they thought I didn't pay my bill they cut my cable off. I have spoken to "many" people over the past 2 weeks i even had my bank fax over the...
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1 comment
Anonymous
#161305

They did this to me once. Thankfully, I didn't have the problems that you did and they fixed it right away.

However, when I went to cancel my service, they kept sending me a bill every month for 5 months after my service was shut off and I moved. Each month, I would call them and tell them to stop sending me bills. Finally, I was fed up with them and I demanded to speak with the manager.

I told her that, if I received one more bill, I would consider it harassment and that I was filing a complaint with the Better Business Bureau. I never received a bill from them again.

Bottom line, call them, demand they reimburse you the returned check feel, and file a complaint with the BBB.

Review
#188269 Review #188269 is a subjective opinion of poster.
Service
Comcast Internet Service

Lets Boycott Comcast

I can now sympathize with East coast Comcast customers. You'd think by now that a company who specializes in HD content delivery would have the necessary technical resources to support their customer base. Don't even bother asking Comcast how to integrate the new Cisco RNG200 DVR into a home theater system or where you can find wiring/connection diagrams on their web site, its only available on the Comcast intranet for customer service associates who are unable to forward the information via email to the customers requesting it. Instead you have to complain and have your case escalated to a supervisor. Since they are all busy and unable to respond within 45 minutes of the request you can see its an exercise in futility. Maybe the answer is to organize a billing boycott Just enough of an interruption in their routine cash flow.
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1 comment
Anonymous
#1157440

I wish everyone would quit Comcast all at once. Massive money hungry companies like this one should not be in business.

Review
#188137 Review #188137 is a subjective opinion of poster.
Service
Comcast Technical Support

Comcast in Ferndale, Michigan - Internet is always down

Comcast is the worst provider for internet in the WORLD. We have been using them for our business and got their "business class service" more like Garbage class service. This internet connection goes down 3 out of the 5 days in the week one day we were down for 8+ hours and when you call in they tell you everything under the sun except the truth. I love how companies like Comcast can charge for a service they don't provide. We are getting rid of Crapcast and going to a T1 even though we don't need one it is the only way to get rid of Crapcast and their terriable service. A word to the wise if you are thinking of running a business of Crapcast DON'T. Instead get a couple of tin cans with some string and I am sure that will be better than Crapcast and its free
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2 comments
Anonymous
#233560

I wrote the tooth fairy a letter, and she came to my house and licked my *** while paying me for it! But I don't know who she was, or what she looked like, or how to get a hold of her.

dodge105
#160812

I did a search online for the top head of comcast, wrote him a somewhat nasty email about the same thing. Next week 3 of their techs were at my home and finally fixed the problem.

They also researched the line from our home to the pole and found a worker did not install the new equipment correctly. Have had no problems since, but I don't know the name of the VP I emailed, but I did get results.

Tired of paying out good money for bad products. Time to fight back.

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Review
#187974 Review #187974 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Un-Hooked Satellite 4 Neighbors Cable

Comcast came out and not only unhooked but cut some of my wires for my satellite system to install my neighbors cable. In addition they left a huge orange cable across my deck and yard with a promise to return. Yah right! In addition after being placed on hold numerous times and promised repeated call backs from "senior" management nothing was done about it and no call backs were ever received. Comcast really doesn't appear to care what property they damage nor will man up enough to even get on the phone to correct it. In the end I had to pay my satellite company to come out and repair all the damage that Comcast caused and live with the giant orange cord across my property for months until they got around to finally burying it. Sad
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1 comment
Anonymous
#160760

you should've cut the big orange cable and made them come out to your neighbor again. and refuse them access to your property

Review
#187960 Review #187960 is a subjective opinion of poster.
Loss
$100

Comcast doesn't even offer a reach around.

Comcast doesn't even offer a reach around to the customer. Retail outlets all over the country are pushing customer service and satisfaction to combat competition. Comcast doesn't have to worry about competition so why even bother offering a decent package at a fair price. Face it quantity doesn't equal quality. Ask yourselves this basic question? Out of a basic cable package how many worthless channels do you either skip over or delete? Now they have forced us to digital viewing which is slower moving from channel to channel and OH MY another remote to lose and a box that costs us $5.99 more a month so we can watch the same channels we were watching before with no real added benefit to us the consumer. What a crock.
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1 comment
Anonymous
#160087

Your transsexual lover gives you a reach around, doesn't he/she? Tug-tug

Review
#187925 Review #187925 is a subjective opinion of poster.

Comcast in Arlington Heights, Illinois - Major Rip

Discovered today I am missing 6 channels on my tv's . Called Comcast and they said they are now digital & I would have to pay triple to get those six channels back, but that was good for only 6 mos. until the price rises. They said the good news was I could get two boxes for free! Yipee!!! The joke is they don't even have digital in my area yet, so what good are the boxes? Why would you pull channels that you cannot even get yet??????? We never even got notice of this change. I think The Better Business Bureau should be notified, as well as any and all radio stations & newspapers we can contact. Really poor on their part.
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3 comments
Anonymous
#166070

Contact the Public Service Comission for your state.

Anonymous
#160750

Contact the FCC and your local government. Comcast must have a franchise (basically a contract giving them permission to be the sole cable provider in your town) with your local government to operate.

The FCC requires Comcast to give notice to subscribers of line-up changes as you describe. If that notice is not given Comcast will be fined.

Unfortunately, they probably did notify you before the change was made in you monthly bill. If you're like most of us, you don't take the time to read all the BS and advertisements on the bill, you just mail it off. Chances are the notice was buried in there somewhere.

Anonymous
#160244

I have tried telling The Better Business Bureau and didn't do a *** thing.

Next best thing! File a complaint with the FCC. If there is enough complaints they will be shut down!

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Review
#187708 Review #187708 is a subjective opinion of poster.

Comcast Cable - More and More Ripoffs

Comcast NOW requires even MORE equipment in order to have basic cable. I ALREADY have a modem and a router, so that I can receive my cable TV and internet...except that NOW, I cannot get any of the cable channels that I pay for in my package. I feel ANGRY and powerless, knowing that huge corporations pay huge salaries to people who brainstorm more and more brilliant ways to steal more and more of our money. Why don't our government "watchdog" agencies put a stop to this insanity? I am SO angry that I'm willing to join consumer groups who fight this type of greed (since the agencies we pay for with our taxes DO NOTHING on the consumer's behalf). We consumers must STOP these thieves, because nobody at "the top" will help us!
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Review
#187598 Review #187598 is a subjective opinion of poster.
Service
Comcast Tv Service

Tech Visit Gone AWFUL - COMCAST COMPLAINT

I have a commercial internet account with Comcast, as I am a web designer and my Internet is my company's lifeline. After experiencing a lack of service on and off for most of the morning, I called to report some issues. I was told someone would be out to my location (between 5 - 8 PM), and after a call at 11:00 AM to see if I was at home, the tech finally arrived at 7:00 PM. He was obviously frustrated, as I was most likely his last stop of the evening. My office is located in the back of the house, while the modem is in the den (where the geniuses insisted it be installed). There is no computer near the modem, but I assumed his first task would be to check the signal of the cable line to ensure the signal was being received. Instead, he asked if I had a laptop. I said I did. "Well, you need to get that," he remarked. I found his tone with me unacceptable. I said (almost playfully) "What ever happened to ASKING these days? I understand you have had a long day, but I have as well, with missed deadlines. I think you could talk to me a little better than that." "I don't have to be here," he snapped. "I am trying to help YOU." I was shocked at his need to make this point. "I can leave right now," he said rudely. I stared in shock that this man had the nerve to come into my home, boss me about, and then talk to me as if I were nothing. "Do you see my children standing here?" I asked. 'Why would you speak to me that way in front of them?" "You know what? Goodbye." The tech gathered his things and began to head for the door. Flabbergasted, I said "If you leave over something like this after I have been stranded with no service all day, I WILL be canceling my contract." I walked behind him in disbelief. "I don't care," he retorted, slamming my door and walking out to get into his van. I followed behind, and he drove away as I stood outside his window asking him why he was doing this. The tech then went to his supervisor and said I was belligerent with him, and used profanity - an out and out LIE. Unbeknownst to the technician, my husband was home the entire time, listening to the entire conversation on a baby monitor in the upstairs room. After my husband and I explained every detail to the "supervisor" who called, we were told that "his side" needed to be heard, and then there would be some "looking into" this. ARE YOU KIDDING COMCAST? TELL ME YOU ARE KIDDING!!!!! DO NOT EXPECT BUSINESS CLASS SERVICE FROM THIS COMPANY. THIS IS JUST ONE OF MANY INSTANCES IN WHICH THEIR PROFESSIONALISM AND THEIR INTEGRITY AS A COMPANY HAS COME INTO QUESTION DURING MY BUSINESS RELATIONSHIP WITH THEM.
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2 comments
Anonymous
#188890

Most of these so called Comcast Techs work as contractors to Comcast and get low pay, no benifits, medical or anything else. They get paid less than $20 per call so if they do not complete 20 calls per day they are not really making money.

They are inexperienced with dealing with clientel in their homes or place of business.

Still this is NO excuse for anyone representing Comcast to be rude to the customers.

Too many times the problems are blamed on the Customer Equipment when it really is not.

Why do you think Comcast is in the process of closing more and more of their USA based call centers and having the phones answered in Philippines and India ?

Comcast does not want to pay realistic USA Wages to their employees !

Anonymous
#158634

I'm sorry you went through this. I really wish your husband had come into the room to defend you and tell that "technician" right where he and his inept, ignorant self can go. Not only was he wrong and unprofessional but he was very ***.

This is a crazy world we live in and if he had gotten nasty with the wrong person he could have possibly been hurt very badly.

Comcast doesn't care who they hire. Most of these idiots are college dropouts with no real professional training.

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Review
#187351 Review #187351 is a subjective opinion of poster.
Product
Comcast Account

Comcast raised rates over 10%!!!

Got my Comcast bill (we bundle cable, phone and internet) and couldn't figure out why it was so much more than last months. I called customer service. Was told "higher than normal call volume" (which is what they tell me EVERY time I call), but eventually got to customer service rep. After some research by the rep was told that my bill had increased more than 10% because of an across-the-board rate increase. Was also told that I was not eligible for any promotions despite having been a long time customer who pays in full, on time every month. I think that a 12% increase (which is what it worked out to) is ridiculous. I will be switching cable companies in the near future because Comcast continues to raise rates regularly while the quality of its service continues to decline.
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1 comment
Anonymous
#208857

I agree with you comcast is only treating new custumers with low prices while old cunsumers have to get their prices rised i really hate that it doesnt make sense.

Review
#186683 Review #186683 is a subjective opinion of poster.
Service
Comcast Bundle