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Comcast in Philadelphia, Pennsylvania - Scheduling woes

Recently both my roomate and myself returned from vacation to find all our comcast service was out - no cable, no internet. We called 1-800-comcast (the only # written on anything comcast has sent to us) to try and resolve the problem. First of all, we called from my cell phone - the phone number on the account - and got bounced around to different call centers all over the country because the area code on my cell phone number doesn't match the area code in the city I live in. Finally we get a service rep on the phone who tells us right away that she can't do anything for us since she's in another location, but is willing to give us the direct phone number for a service center near our house (she couldn't forward us though). When we finally get in touch with the local service center, the rep says we have to set up an appointment for a technician to come out and assess the situation. Now I knew we were going to have problems. Almost all the appointments they had available were for time frames in the middle of the days. Unfortunately, as we explained to the person on the phone, both of us work full time 9-5 not very near to where we live. We needed an evening or weekend appointment. The rep said he could get us an appointment 5-7pm 3 days from when we were calling. This was annoying as I needed the internet to properly complete some of my work at home but decided a 3 days wait was better than nothing. I repeated to the phone rep that 5-7 would work but we wouldn't be available until around 6. The phone rep said that wouldn't be a problem, said they would add a note to the service request to come late and to have them call my roomate's cell phone. The number was verified twice while we were still on the phone. Come the day of the appointment, I receive a call around 5pm from our Comcast technician that he is at the front door and no one is answering. I explained that he was suppose to call another number and wasn't suppose to show up until later in the evening. My roomate was on her way home, but wouldn't be there for another 10 minutes or so. He never called her even after I told him she was the person to contact and we set it up that way when I set up the appointment. About 5 minutes later he calls me back and says there's still no one there so he's cancelling the appointment. Of course I protested to which his response was "I can only wait 10 mins". Fine, it's true we weren't there, but at the same time we didn't think anyone would show up for another hour. Once again I had to call the local service center to reschedule the appointment - for 2 days later of course. Again I explained that we both work and can't leave in the middle of the day/early. Again, the rep said she would put a note on the service request that the technician should come as close to 7 as possible. Fast forward to the day of the appointment and once again the technician was at our front door at 5pm. Luckily I was able to leave my office a little early that day and was on my way home and able to catch him before he left. It was still annoying that simple requests from the customers were being ignored. The scheduling system they have set up makes it very difficult for people that work typical 9-5 shifts to set up appointments. If they were willing to commit to arriving at 6pm or even 5:30 it would make all the difference.
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1 comment
Anonymous
#169933

:( Since this last thunder Storm my internet stopped working, I called waited for 20 minutes finally some one picked up the phone and schedule for 5 days later. Tech was suppose to call me back on given number before come to home,never called and left a tag at door even I was at home. Called cust rep again and re-schedule for next 3 day.

Review
#191221 Review #191221 is a subjective opinion of poster.

Comcast in Maple Grove, Minnesota - How easy is it to install your adapters that you HAVE to have!

So we received our adapters, hooked them up which is the easy part... then trying to get them to work is another sad story. They don't work, we did every thing that is asked; then we finally call them... 45 minutes later and after all their troubleshooting, they say they have to send a technician out. We call on a Friday, and they can't come out until late Tuesday. Four days? Hows that for customer service. First they force you to rent additional equipment, then it doesn't work. I really hate Comcast, and as soon as we have an alternative... they will be without our business.
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4 comments
Anonymous
#171669

I have to agree with the initial posting. We just hooked up our adapters and two of the remotes do not work properly.

When contacting Comcast, they said that sometimes the remotes won't work to turn on or control your volume, so you will still need to use your original remote for that purpose...but you have to use your comcast remote to change channels. comcast is terrible.

Anonymous
#171667

say WOW... your an ***.

that isn't what was posted. comcast has terrible customer service, which WOW must be an comcast employee.

Anonymous
#169738

So, you were getting channels for free, and now youre pissed that you have to pay to get them ???

Anonymous
#169370

I HATE COMCAST!!!!!!!!!

I HATE COMCAST!!!!!!!!!

The worst cable TV service i have ever seen. Suddenly they took off my favorite channels History,Travel,ComedyCentral and much more :(

If i call customer service they say sorry as there was an error in line so i was getting all those channels and recommended me to take expanded basic service. Its all about making money.

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Review
#191010 Review #191010 is a subjective opinion of poster.

Comcast are useless

My boyfriend has comcast and I live with him for many years, we agreed to disconnect it due to his extenuating circumstances and he does not want to deal with it. I went to comcast store and also called to disconnect, they ignored me simply because I was not on the account, they don't understand that I am member of household and pay the bills including comcast... they were rude, inconsiderate and horrible customer service. Should I accept that from I company that I paid services for?! I also reported that there is no cable services, it went out on me, they even didn't care to take a look at the problem and send a technician. I also returned the cable box to their store, they insisted that will keep charging for the overpriced cable just because I am not on the account. Can they understand that is NO thank you for bad customer service, and comcast disregard for the customer that pays for a service that I am not satisfied with?
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2 comments
Anonymous
#169827

I know Exactly how you feel...I have asked comcast to correct my security info about 8 times now since I started with them 4 years ago and not a phone call to CS, a fax to them, an email or going to the local center works...they are so incompetent its ridiculous...funny Eric would say your English is terrible in his reply post...he probably works for them...when you call comcast their recorded messages have serious accents and when you dial 1 to speak to someone in English...you get someone who has the heaviest accent imaginable and if they hint that you speak Spanish, will start talking to you in Spanish....I dialed 1 for ENGLISH!!!

Anonymous
#169737

Would you like it better if anyone could just call or come into the office, give your address, and make changes to your account just by saying they live there?? maybe your boyfriend should call and add you to the account? Oh, and your English is terrible.

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Review
#190881 Review #190881 is a subjective opinion of poster.
Loss
$300

Comcast in Needham, Massachusetts - How do I speak to someone who can help?

I signed up for Comcast as they are the only game in town. Had my old phone number transfered from Verizon. Did what Comcast told me to do weeks before the install to make sure it worked. Long story short, I had no phone service for 1 month. I called repeatedly (almost every day) and was told it would be fixed in 48 hours, until finally after 3 weeks someone actually checked and saw Comcast never put in the request. I lost tons of business as I have a summer dependent job, and summer is very short here. I do not get cell service where I am. I am more than willing to pay my bill, starting with when the phone worked. I could not use this location when I had no phone. It is like getting a car without a steering wheel. Now I am looking for an adjustment, and getting huge run arounds. Does anyone have an answer?
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4 comments
Anonymous
#355047

Apparrently, phone companies like Comcast do not like to remove phone numbers from thier accounts. Someone is utilizing my cellphone number as a their own phone number in the Pinellas County area in Florida.

This needs to be conducted as soon as possible.

Phone companies are not supposed to use the same phone number for different individuals. This needs to be stopped as soon as possible.

Anonymous
#176095

You are better off with a " Real " phone company ( the utility that owns the phone lines on the street ). I had Comcast phone service for 2 weeks and dumped it to go back to my traditional phone co. Comcast, sound quality stinks, it is not true full duples, I was missing too many incomming calls with Comcast.

Anonymous
#166939

i have a phone now, but am looking for an adjustment on the bill, I am told that anything over $50 has to be dealt with by a seperate department, and they take 7 - 10 days. did it once, no one got back to me, and no adjustment. I tried again last week, but would love to get to top managment if I can.

Anonymous
#166933

Yes, AT&T

They are the best, Comcast just buys the service from them, remember if anything goes wrong the phone company has to fix it, not Comcast, so expect more delays & problems!

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Review
#190536 Review #190536 is a subjective opinion of poster.
Loss
$280

Comcast in Philadelphia, Pennsylvania - Two many commercials interfering into the program

You have begun to interfere entirely too often into my schedeled program--"All in the family. " You also have cut what is shown less during the alotted time. I would appreciate very much having you complete the entire program promised! Twenty -four comercials intruduing into the program tonight shortened so that it made no sense whatever' and I detest everyone of these intrusions! Please desist from your interuptions of the called for program. This letter is to Comcast Company which is used by our entire house and paid accordingly including intelligent service? Please provide serevice, not unnecessary noise. the adds are noisiating!
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2 comments
Anonymous
#249098

That was rude and uncalled for.

I'm embarrassed for you.

Given a choice between not knowing something or being intentionally mean spirited ~ I would much rather be called 'dumb.'

And I am sorry you were having a bad day.

Anonymous
#244095

Are you *** or something? Comcast has nothing to do with commercials.

The broadcasters of that channel do. I suggest you getting the phone number of that channel that showed All in the Family and complain to them instead of assuming that your cable provider did that.

They provide the cable.. they don't control it.

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Review
#190426 Review #190426 is a subjective opinion of poster.

Comcast Customer Service Sucks

I am really coming to hate Comcast Service. I have been with the company for almost 10 years (well Insight first) and they still don't value my service. They hiked my bill up so I cancel cable tv and now they want to hike my internet up. Why do they not value their existing cusotmers? They only want to give the new customers all the good rates. They are losing a valuable customer here. I would have never switched if they would have just cared enough to give me a deal. Screw Comcast and their *** customer service agents. They always end the call with we value our customers, well obviously you do not because you are not even trying to keep my service.
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3 comments
Wowie 51
#176079

I also hate comcast. They have rotten customer service and they also don't seem to care about fixing their errors.

They give out info I pay a monthly fee to them keep private and they don't care. I guess they like people that beat their spouses and hurt children.

Anonymous
#167374

Whatever you do - if you're in MN - do NOT assume that Qwest/DirecTV is better. We made that mistake and are seriously paying the price!!!

:( :? :cry

Anonymous
#166916

I agree..I cancelled my service with them a week ago because every 6 months they jack my bill up by 30-40 dollars..I now have Verizon Fios & I love it....you should give it a try!

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Review
#190380 Review #190380 is a subjective opinion of poster.

Comcast worst customer service

First comcast took over 1 month and 4 visits just to install cable and internet service. After the installation I had repeated interuptions in service with no concern from them. I then moved and was fiven cheao cable boxes and modem. When I asked why change in product they stated it was due to zip code. This makes me question if they can base what equipment you get based on race or the area you live. Since the new equipment was poor quality the modem broke 3 different times. Each time I was charged $30 for service calls for them to come replace their broken modem. On top of that they take at least a week each time to come out. So I payed for a month of service I never received. My bill also fluctuates every few months and I am forced to call and wait on hold for hours. This is the worst company I have ever been a customer of. I can not wait for FIOS or something to come to my area.
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Review
#189972 Review #189972 is a subjective opinion of poster.

Comcast in Chatswood, New South Wales - Inability to Connect

I am unable to connect with E-mail address lynwardle@comcast.net. This has been a long term problem, and I have worked around it by having third parties onforward my communications. My service provider (optusnet.com.au) returns a message stating the address has permanent failure errors. Reason given is "554 imta31.emeryville.ca.mail.comcast.net comcast 211.29.132.10 Comcast block fo" I have other AUS Email addressees who have no difficulty with connectivity to this Comcast address. I do not have connectivty difficulties with other internet addresses. Would be grateful for any advice. Rosemary Harrison (rosemaryh@optusnet.com.au)
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Review
#189971 Review #189971 is a subjective opinion of poster.
Comcast has the worse customer service ever in the history of companies. I am convinced of that and have been for some time. Comcast has tried and is continuing to try billing me a late fee and a fee to turn service back on stemming from a billing error they made. Why...
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4 comments
Anonymous
#312430

I had a late fee and reconnect fee Then I am also charged a Tax on these Fees..wth ?

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Review
#188681 Review #188681 is a subjective opinion of poster.
As a very recent former employee who left voluntarily after 7 years of witnessing underhanded and deceptive practices to not only customers but employees as well, I decided I would rather be unemployed than continue working for Comcast. The constant daily verbal abuse...
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74 comments
Anonymous
#1139370

I had a TCI supervisor who told me to lie to the customer... Wow. That is TCI/Comcast ethical standards in action.

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Review
#188374 Review #188374 is a subjective opinion of poster.