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Comcast worst customer service

First comcast took over 1 month and 4 visits just to install cable and internet service. After the installation I had repeated interuptions in service with no concern from them. I then moved and was fiven cheao cable boxes and modem. When I asked why change in product they stated it was due to zip code. This makes me question if they can base what equipment you get based on race or the area you live. Since the new equipment was poor quality the modem broke 3 different times. Each time I was charged $30 for service calls for them to come replace their broken modem. On top of that they take at least a week each time to come out. So I payed for a month of service I never received. My bill also fluctuates every few months and I am forced to call and wait on hold for hours. This is the worst company I have ever been a customer of. I can not wait for FIOS or something to come to my area.
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Review
#189972 Review #189972 is a subjective opinion of poster.

Comcast in Chatswood, New South Wales - Inability to Connect

I am unable to connect with E-mail address lynwardle@comcast.net. This has been a long term problem, and I have worked around it by having third parties onforward my communications. My service provider (optusnet.com.au) returns a message stating the address has permanent failure errors. Reason given is "554 imta31.emeryville.ca.mail.comcast.net comcast 211.29.132.10 Comcast block fo" I have other AUS Email addressees who have no difficulty with connectivity to this Comcast address. I do not have connectivty difficulties with other internet addresses. Would be grateful for any advice. Rosemary Harrison (rosemaryh@optusnet.com.au)
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Review
#189971 Review #189971 is a subjective opinion of poster.
Comcast has the worse customer service ever in the history of companies. I am convinced of that and have been for some time. Comcast has tried and is continuing to try billing me a late fee and a fee to turn service back on stemming from a billing error they made. Why...
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4 comments
Anonymous
#312430

I had a late fee and reconnect fee Then I am also charged a Tax on these Fees..wth ?

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#188681 Review #188681 is a subjective opinion of poster.
As a very recent former employee who left voluntarily after 7 years of witnessing underhanded and deceptive practices to not only customers but employees as well, I decided I would rather be unemployed than continue working for Comcast. The constant daily verbal abuse...
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74 comments
Anonymous
#1139370

I had a TCI supervisor who told me to lie to the customer... Wow. That is TCI/Comcast ethical standards in action.

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#188374 Review #188374 is a subjective opinion of poster.
I hate comcast this is the " 2 " time that comcast has posted my payment to another persons account!!! So because they thought I didn't pay my bill they cut my cable off. I have spoken to "many" people over the past 2 weeks i even had my bank fax over the...
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1 comment
Anonymous
#161305

They did this to me once. Thankfully, I didn't have the problems that you did and they fixed it right away.

However, when I went to cancel my service, they kept sending me a bill every month for 5 months after my service was shut off and I moved. Each month, I would call them and tell them to stop sending me bills. Finally, I was fed up with them and I demanded to speak with the manager.

I told her that, if I received one more bill, I would consider it harassment and that I was filing a complaint with the Better Business Bureau. I never received a bill from them again.

Bottom line, call them, demand they reimburse you the returned check feel, and file a complaint with the BBB.

Review
#188269 Review #188269 is a subjective opinion of poster.

Lets Boycott Comcast

I can now sympathize with East coast Comcast customers. You'd think by now that a company who specializes in HD content delivery would have the necessary technical resources to support their customer base. Don't even bother asking Comcast how to integrate the new Cisco RNG200 DVR into a home theater system or where you can find wiring/connection diagrams on their web site, its only available on the Comcast intranet for customer service associates who are unable to forward the information via email to the customers requesting it. Instead you have to complain and have your case escalated to a supervisor. Since they are all busy and unable to respond within 45 minutes of the request you can see its an exercise in futility. Maybe the answer is to organize a billing boycott Just enough of an interruption in their routine cash flow.
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1 comment
Anonymous
#1157440

I wish everyone would quit Comcast all at once. Massive money hungry companies like this one should not be in business.

Review
#188137 Review #188137 is a subjective opinion of poster.

Comcast in Ferndale, Michigan - Internet is always down

Comcast is the worst provider for internet in the WORLD. We have been using them for our business and got their "business class service" more like Garbage class service. This internet connection goes down 3 out of the 5 days in the week one day we were down for 8+ hours and when you call in they tell you everything under the sun except the truth. I love how companies like Comcast can charge for a service they don't provide. We are getting rid of Crapcast and going to a T1 even though we don't need one it is the only way to get rid of Crapcast and their terriable service. A word to the wise if you are thinking of running a business of Crapcast DON'T. Instead get a couple of tin cans with some string and I am sure that will be better than Crapcast and its free
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2 comments
Anonymous
#233560

I wrote the tooth fairy a letter, and she came to my house and licked my *** while paying me for it! But I don't know who she was, or what she looked like, or how to get a hold of her.

dodge105
#160812

I did a search online for the top head of comcast, wrote him a somewhat nasty email about the same thing. Next week 3 of their techs were at my home and finally fixed the problem.

They also researched the line from our home to the pole and found a worker did not install the new equipment correctly. Have had no problems since, but I don't know the name of the VP I emailed, but I did get results.

Tired of paying out good money for bad products. Time to fight back.

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#187974 Review #187974 is a subjective opinion of poster.

Comcast Un-Hooked Satellite 4 Neighbors Cable

Comcast came out and not only unhooked but cut some of my wires for my satellite system to install my neighbors cable. In addition they left a huge orange cable across my deck and yard with a promise to return. Yah right! In addition after being placed on hold numerous times and promised repeated call backs from "senior" management nothing was done about it and no call backs were ever received. Comcast really doesn't appear to care what property they damage nor will man up enough to even get on the phone to correct it. In the end I had to pay my satellite company to come out and repair all the damage that Comcast caused and live with the giant orange cord across my property for months until they got around to finally burying it. Sad
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1 comment
Anonymous
#160760

you should've cut the big orange cable and made them come out to your neighbor again. and refuse them access to your property

Review
#187960 Review #187960 is a subjective opinion of poster.
Loss
$100

Comcast doesn't even offer a reach around.

Comcast doesn't even offer a reach around to the customer. Retail outlets all over the country are pushing customer service and satisfaction to combat competition. Comcast doesn't have to worry about competition so why even bother offering a decent package at a fair price. Face it quantity doesn't equal quality. Ask yourselves this basic question? Out of a basic cable package how many worthless channels do you either skip over or delete? Now they have forced us to digital viewing which is slower moving from channel to channel and OH MY another remote to lose and a box that costs us $5.99 more a month so we can watch the same channels we were watching before with no real added benefit to us the consumer. What a crock.
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1 comment
Anonymous
#160087

Your transsexual lover gives you a reach around, doesn't he/she? Tug-tug

Review
#187925 Review #187925 is a subjective opinion of poster.

Comcast in Arlington Heights, Illinois - Major Rip

Discovered today I am missing 6 channels on my tv's . Called Comcast and they said they are now digital & I would have to pay triple to get those six channels back, but that was good for only 6 mos. until the price rises. They said the good news was I could get two boxes for free! Yipee!!! The joke is they don't even have digital in my area yet, so what good are the boxes? Why would you pull channels that you cannot even get yet??????? We never even got notice of this change. I think The Better Business Bureau should be notified, as well as any and all radio stations & newspapers we can contact. Really poor on their part.
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3 comments
Anonymous
#166070

Contact the Public Service Comission for your state.

Anonymous
#160750

Contact the FCC and your local government. Comcast must have a franchise (basically a contract giving them permission to be the sole cable provider in your town) with your local government to operate.

The FCC requires Comcast to give notice to subscribers of line-up changes as you describe. If that notice is not given Comcast will be fined.

Unfortunately, they probably did notify you before the change was made in you monthly bill. If you're like most of us, you don't take the time to read all the BS and advertisements on the bill, you just mail it off. Chances are the notice was buried in there somewhere.

Anonymous
#160244

I have tried telling The Better Business Bureau and didn't do a *** thing.

Next best thing! File a complaint with the FCC. If there is enough complaints they will be shut down!

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#187708 Review #187708 is a subjective opinion of poster.