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Comcast in Arlington Heights, Illinois - Major Rip

Discovered today I am missing 6 channels on my tv's . Called Comcast and they said they are now digital & I would have to pay triple to get those six channels back, but that was good for only 6 mos. until the price rises. They said the good news was I could get two boxes for free! Yipee!!! The joke is they don't even have digital in my area yet, so what good are the boxes? Why would you pull channels that you cannot even get yet??????? We never even got notice of this change. I think The Better Business Bureau should be notified, as well as any and all radio stations & newspapers we can contact. Really poor on their part.
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#187708 Review #187708 is a subjective opinion of poster.

Comcast Cable - More and More Ripoffs

Comcast NOW requires even MORE equipment in order to have basic cable. I ALREADY have a modem and a router, so that I can receive my cable TV and internet...except that NOW, I cannot get any of the cable channels that I pay for in my package. I feel ANGRY and powerless, knowing that huge corporations pay huge salaries to people who brainstorm more and more brilliant ways to steal more and more of our money. Why don't our government "watchdog" agencies put a stop to this insanity? I am SO angry that I'm willing to join consumer groups who fight this type of greed (since the agencies we pay for with our taxes DO NOTHING on the consumer's behalf). We consumers must STOP these thieves, because nobody at "the top" will help us!
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#187598 Review #187598 is a subjective opinion of poster.

Tech Visit Gone AWFUL - COMCAST COMPLAINT

I have a commercial internet account with Comcast, as I am a web designer and my Internet is my company's lifeline. After experiencing a lack of service on and off for most of the morning, I called to report some issues. I was told someone would be out to my location (between 5 - 8 PM), and after a call at 11:00 AM to see if I was at home, the tech finally arrived at 7:00 PM. He was obviously frustrated, as I was most likely his last stop of the evening. My office is located in the back of the house, while the modem is in the den (where the geniuses insisted it be installed). There is no computer near the modem, but I assumed his first task would be to check the signal of the cable line to ensure the signal was being received. Instead, he asked if I had a laptop. I said I did. "Well, you need to get that," he remarked. I found his tone with me unacceptable. I said (almost playfully) "What ever happened to ASKING these days? I understand you have had a long day, but I have as well, with missed deadlines. I think you could talk to me a little better than that." "I don't have to be here," he snapped. "I am trying to help YOU." I was shocked at his need to make this point. "I can leave right now," he said rudely. I stared in shock that this man had the nerve to come into my home, boss me about, and then talk to me as if I were nothing. "Do you see my children standing here?" I asked. 'Why would you speak to me that way in front of them?" "You know what? Goodbye." The tech gathered his things and began to head for the door. Flabbergasted, I said "If you leave over something like this after I have been stranded with no service all day, I WILL be canceling my contract." I walked behind him in disbelief. "I don't care," he retorted, slamming my door and walking out to get into his van. I followed behind, and he drove away as I stood outside his window asking him why he was doing this. The tech then went to his supervisor and said I was belligerent with him, and used profanity - an out and out LIE. Unbeknownst to the technician, my husband was home the entire time, listening to the entire conversation on a baby monitor in the upstairs room. After my husband and I explained every detail to the "supervisor" who called, we were told that "his side" needed to be heard, and then there would be some "looking into" this. ARE YOU KIDDING COMCAST? TELL ME YOU ARE KIDDING!!!!! DO NOT EXPECT BUSINESS CLASS SERVICE FROM THIS COMPANY. THIS IS JUST ONE OF MANY INSTANCES IN WHICH THEIR PROFESSIONALISM AND THEIR INTEGRITY AS A COMPANY HAS COME INTO QUESTION DURING MY BUSINESS RELATIONSHIP WITH THEM.
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#187351 Review #187351 is a subjective opinion of poster.

Comcast raised rates over 10%!!!

Got my Comcast bill (we bundle cable, phone and internet) and couldn't figure out why it was so much more than last months. I called customer service. Was told "higher than normal call volume" (which is what they tell me EVERY time I call), but eventually got to customer service rep. After some research by the rep was told that my bill had increased more than 10% because of an across-the-board rate increase. Was also told that I was not eligible for any promotions despite having been a long time customer who pays in full, on time every month. I think that a 12% increase (which is what it worked out to) is ridiculous. I will be switching cable companies in the near future because Comcast continues to raise rates regularly while the quality of its service continues to decline.
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#186683 Review #186683 is a subjective opinion of poster.

Comcast cable Service

Has been without any cable service since June 18, call to report this made and was told it would be June 30th between 8-12 for a service call. We both work and can't *** work to stay home so now the date would be pushed out to something in July. On Saturday AM I was given some ticket number by a rep who agreed that was too long and said they would be out that day. I found out later that day when I called it was a lie and no ticket exsisted even. We will cancel totally their services.
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#186681 Review #186681 is a subjective opinion of poster.

Comcast Accountants Can't Count

They didn't show up for the disconnect. So they agreed to pick up the equipment from the front desk. Well they didn't. They just charged me $120. But I am now stationed overseas so by the time the bill arrived it was already delinquent. So they turned me over to collection. When their manager got involved they picked up the equipment (really worth about $20) and credited my account. But they didn't stop the collection agency who hounded me for 4 more months. I finally paid $120 extra just to keep them from turning me over to the credit bureaus. Well, a year later they just notified me that they did turn me over. So now I have a zero balance, they really owe me $120 and They are telling the credit bureaus that I am refusing to pay them. Comcast is not worth the aggravation. Pick another company.
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#186610 Review #186610 is a subjective opinion of poster.

Comcast cutomer service sucks

Ok now I kind of like Comcast's internet but am going to cut them loose. Here is my story of dealing with incompetent idiots. Well about six months ago I bought a new house and transfered my service. Not a problem and they were actually pretty helpful. I have always just paid my bill with online banking at BofA. About two months ago I check for $100 from Comcast. I could not figure out why and it really did not say what it was for. A couple of weeks later I get my Comcast bill and it is double normal. Well I thought maybe I forgot to pay the bill the previous month and sent them $150. Well my next bill is close to $250 and then it clicked to me that they were not crediting my account with my payments. Now is where my long story with Comcast starts. First I get online at night and chat with customer service in India I am sure. Well what happened was when I tranfered my account they changed the account number. Not a big deal but they took the payment on the old account number for four months. They assured me it would not be a problem and they would find out what was going on. The next night I chat again with India and they tell me it is too soon to know what happend and to give it a couple of days. Well three days later I get up and my service is turned off. I call customer service and before I can get my name out my service is back on. The lady was very rude and told me they do not talk to each other as the cutoff is automatic. Well she knows what happened to my money but can not do anything about it. I ask her to just stop payment on the $100 check and the $150 check and credit it to my account. She tells me she can not do that and I need to pay they soon. Well fast forward a week or so and I call Comcast again and talk to another lady. She is much more helpful but tells me they have already maild the $150 check too and there is no way to stop payment on it. She tells me I have until today to pay the bill. Well I say f it and just sent them $250 with my online banking last Monday. Well yesterday morning I still had not gotten my $150 check but I went ahead a deposited the $100 one. That afternoon I got the $150 one in the mail. All is good as I am finally even and all I have lost is some of my sanity and a couple of hours of my life. Well today I get a phone call from Comcast collections department to tell me everything is great and they put a stop payment on the $100 check and the $150 one and credited it to my account. WTF I just deposited the $100 after I was told by everyone that it was not possible to put a stop payment on the checks. I called Comcast back and asked them just what was going on. I told them they were going to cause me to get a fee for a bad check they gave me and even if they did not they now have a $250 loan from the Bank of Shasta. They don't seem to think it is a big deal that I have overpaid them by $250 and might talk to me if I get charged a fee from my bank but no promises. They should have thrown in a month of free service but looks like I will be getting Dish and another internet provider. Shasta
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#186489 Review #186489 is a subjective opinion of poster.

Comcast ripping consumers off

comcast once said that you would still get all your channels and wouldn't have to do anything for the digital conversion. now you have to get adapters only 3 free for old tv's after that you have to rent or buy them if you don't have digital tuner tv's. so i bought some new tv's and all was fine. now they are scrambling the digital signals so your digital tuner can't display them, forcing you to rent their digital set top boxes at 15.00 each per month. i already pay for the channels, now i have to rent the equipment to viem them. talk about double dipping into the consumers pocket.
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#186245 Review #186245 is a subjective opinion of poster.

Repellent sound effect on Comcast phone menu

If there is any way to make a phone menu worse, Comcast has found it. While you wait for the next step in the phone menu, you get a sound effect that sounds like someone clicking his tongue in your ear. Or like someone calling a horse. Since you have to answer several questions to get a live person, you hear this repellant sound probably four times. By then I want to throw the phone across the room. Whoever came up with this, and the *** who approved it, should be forced to listen to it for an hour. I can't be the only person who despises this obnoxious sound effect.
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#185905 Review #185905 is a subjective opinion of poster.

Comcast employees are lying

i wanted to take asian channek package from comcast so when i caleed first time they give me 29.99 english channel+asin channel. when i called them after 5min back they said 39.99+asain in 3rd time they come on 69.99 so i talked three people and they all are saying diffrent things.. so be careful. so all the time they are giving me wrong information.. and the funny thing is that they don have ny spcial number that we can file a complain. so the company whoes staff is saying all time wrong information how can we trust on them.. they might be gona say something else after getting their services.. the better i like dish network they are very nice and quick service process and that whats we like..
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#185727 Review #185727 is a subjective opinion of poster.
Loss
$30