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Comcast will not respond to their risky error

I have phone/internet/cable tv with Comcast. I pay them a monthly fee to have my phone number "non-published" which per their CSR means that the name, address, and phone number will not be published in the white pages of the phone book and associated internet phone books. Of course they have published my information. Most people have reasons to ask and pay for this service. In a nutshell I need this so that a violent past relationship person could not find me in the phone book. Yes, I have of course taken other actions to keep him from knowing my whereabouts, but this error just puts my right out there. I spoke to Comcast on 8/9/10, "S" was the rep, she was so sorry and upset. She promised to talk to her supervisor and call me back on the 11th or the 12th with some kind of resolution. She let me know she was not working on the 13th so she would not be calling on that day. Guess what, no call from her or anyone from Comcast. I called "S" on Sat 8/14/10, was on hold for 20 minutes, then gave CSR "D", gave her a briefing on the prob. Then gave her "S's" extension #. "Oh, "S" sits right in a cubicle close to me so I will give her a note to call you". "When?" I asked. She assured me "S" would call shortly. This was at 1:24 p.m.. At 4:30 p.m. no call back, so I called. "H" tried to transfer me to "S" but all he got was a busy signal so he checked and found out that she had left for the day. I told him I needed to talk to a manager. He gave me several reasons why I couldn't talk to one, (all to *** to even bore you with). Finally he agreed to send a request out and I might get a call by Monday 8/16/10. I am going to switch my services and contact as many organizations, sites like this and even possible that I may take some other type of legal action. I guess that Comcasts customer satisfaction pledge is worthless, at least to me. They say they support the communities that they service. I guess that domestic violence and child molestation is not anything they care about.
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1 comment
Anonymous
#176087

I subscribed to Comcast Phone Service for a very short time. I think they sell peoples info because soon after they connected me I got bombarded with phone solicitor calls even though my number has been on the National Do Not Call list for many years.

Two weeks after having Comcasts phone service, I switched back to my traditional ( real ) phone company. Comcasts phone service sound quality was poor, I was missing calls , it was just too rediculos for me.

Review
#194024 Review #194024 is a subjective opinion of poster.

Comcast Cable

Comcast will not show for scheduled appointments. They will tell you all day long that a technician will be out only to learn that the day was wasted because of waiting on someone to do what they say they are going to do. It is terrible how they want tat money but how quick they will blow you off and lie to you just to get you off the phone. Pissed is a mild term for how I truly feel about this cable company and that is the truth. Do not miss work or change your day to wait for these people because they do not practice integrity. They will offer no refund no nothing for their lack of service but will, indeed, send you a bill on time. They are the worse cable company I have ever had the misfortune of dealing with!! Do not make the same mistake and deal with these incompetent idiots.
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1 comment
redrockgirl73
#175615

I have the same problem with comcast. They say that they will be there to fix the problem, but never show up or you have to wait all day for them.

I made the worst mistake of my life by going with the triple play package and I have nothing but problem after problem. They have given me so many credits that I finally said I don't want those anymore, I just want the service I pay for. We are on old aldephia cable lines and they just want to put a piece of tape on it to fix it. This has been going on for 3 years and I'm about to dump them.

We pay $130 a month for *** service. It's sad when even the main supervisors come out and can't fix the problem. I live in Stafford, Va and they are horrible. To bad they are they only company out here, but I am SO willing to give The dish network a try even though I live in the woods.

I would even go for FIOS if we could get it.

Anything to get away from Comcast. :( We also have so many problems with our phone & I have had to complain 10 times since July 19, 2010

Review
#193740 Review #193740 is a subjective opinion of poster.

Comcast doesn't care about you.

I canceled my Comcast account so my new tenants could establish an account in their names. Comcast however did not notify me that my email address and email would go away, when I called them and nicely asked them to turn it back on as I would be re-establishing service at another location at the end of the month. Comcast transferred me over and over then put me through to a useless, powerless manager, who said the same old, bla bla bla, I apologize but we can't do anything.....Why do you even answer the phone if you are useless and powerless? Do you think maybe you should let people know their email will go away if they cancel.This comcast manager then went on to say that sometimes the computer cancels it, sometimes it doesn't. Really lady, what is the computer, the Matrix? The computer can think for itself now can it? REally? Why doesn't Comcast just save itself the money and hire monkeys who are more intelligent to answer the phone? Oh, then the final thing this manager said to me after I asked to speak with her boss is "oh he doesn't take phone calls"; well how nice, no accountability, I'll just dial 800-blackhole then!
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1 comment
Anonymous
#175343

Comcast has a MONOPOLY where I live.

Unbelievable in this day and age. What behind closed doors deal happened that allowed this.

NO company should be allowed to have a monopoly.

Review
#193612 Review #193612 is a subjective opinion of poster.

Comcast

Anyhow after moving our business out of a building and into our home till we find another building to relocate our business to Comcast was suppose to move our Triple Play(minus the tv) cause we our doing our business out of our home. 1st off we have AT & T which hardly no problems.Comcat wants us to call AT & T and get all the information so they can transfer us. Our toll free line that we have with AT & T is piggybacked. Comcast than tells us last week we have to get caught up on the bill so they can do this for us so we paid the bill. Now Comcast calls us a hour ago and tells us our service was shut off this morning because the we owe them money for the new bill.
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Review
#193594 Review #193594 is a subjective opinion of poster.
Loss
$2400

Comcast is unreliable

My phone is my most important service and unfortunately we have comcast triple play or whatever their calling it these days. My phone is down more than up! This is a safety feature if my house burns down or their is a health crisis what will we do? HUM, run next door I suppose. I wish AT&T wear available here in my town. I would switch us in a heartbeat!Now that's going to be 2nd job...petetion my town for a better network. If YOU have a choice...go elsewhere! I would just like a better company. Comcast just STINKS!
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2 comments
Anonymous
#176091

I tried Comcast phone service ( voice over internet protocol ) for 2 weeks and went right back to my traditional phone company ( the Real Phone Co . ).

Copmcast internet phone service was just too unreliable. Too many missed incomming calls, On local calls in my same town " All circuits are busy now please try your call again later " ( I havn't heard that one since the 1950's LOL ).

Too much aggrivation for me.

I went back to my " traditional " phone company. It's worth it for the peace of mind and reliability.

Anonymous
#174776

At&T is not the solution!!! They have a class action lawsuit as we speak!!

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Review
#193137 Review #193137 is a subjective opinion of poster.
Loss
$100

Comcast suck the bone

They are a rip off liars, and they are a stinky rat bastarod. These people charged too much. These people are the swines. They charged twice and rase the rates. Shame on you, coomcast. You lied about the internet service and it is slow as your mother's stink pits. You lied about the Tv and you came into my house with fecal boot on white carpet. You do not fix the TV and your wife cannot either. You do not do as one should honestly help, but instead are a taker without meaningful nor valuable consideration. Reflect and ponder.
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4 comments
Foolheldgree
#193361

ct4 is a *** *** mother-*** piece of rat *** *** suker mither fuckas.

Foolheldgree
#173882

Ct4 suck concat's bone.

Anonymous
#173878

This is the type of treatment Concast give the patrons. You see how mean the man is?

Anonymous
#173527

Next time clean your yard of *** then it wont be tracked into your home my comcast runs at 58megs thats pretty fast

loose the attitude and maybe the next tech will fix the problem instead of listening to you whine

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Review
#192923 Review #192923 is a subjective opinion of poster.
Loss
$5000
Comcast has lied for years, and I have the proof !!! The only thing that is making the company, a company are LIES. They have been in my house over 24 times......................yes 24. The problem is not resloved. I do know it's a billion dollar corp. and it needs...
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1 comment
brea.davis1828
#955364

My comcast internet drops connection every 30 mins to an

hour. This has been going on for 2 years.

They have sent at

least 15 techs to my house and the last 4 were suppose to fix

a leak at the pole out side but they never showed up. Every

time i call in they make promises of fixing the issue but no

tech ever shows up. They have charged me for the 1st 2 techs last year "which they did not fix problem", charged me for mailing me new cable boxes but when the techs showed up said i didn't need them and took the boxes with them. I've had promises and rudeness when i call in " which is at least 2 to 3 times a month begging for help with these issues".

If you think about this its theft and false advertisement...Not getting what i paid for and horrible service. This doesnt even include the problems with the cable tv.

Review
#192419 Review #192419 is a subjective opinion of poster.

Comcast in Meridian, Idaho - Cable tv keeps going out in the middle of night

getting very tired of cable tv going out in a regular basis. pay too much for such poor service. now nobody answers phone after 10:00pm, then when you finally get ahold of someone, they can't get anyone out to fix cable for a week. if this is the upgrade they keep talking about, it is really a downgrade. customer service representatives don't seem to care about the customers inconvenience or about crediting your account when you have been without service. recently the cable tv is going out more and more. i was also charged to have my cable reconnected after the neighbors pulled down some vines and pulled my connection out...not my fault, i shouldn't have been charged.
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1 comment
Anonymous
#267153

comcast (more like ***-cast) has to be the WORST internet, cable, phone company EVER! Their pathetic service is always going out and is too *** slow!

..Plus, they removed several basic cable channels, yet they increased the price!! WTF!!!! :( RIP OFF company!!! They don't care if you get good service, they just want their *** money!!

DO NOT go with COMCAST... Go with another service if you can!

Review
#192360 Review #192360 is a subjective opinion of poster.

Comcast cable deceptive

When TV converted to digital, Comcast advised customers there was nothing they needed to do. Six months later they said customers needed a free digital converted box which they would install for $9.95. I was charged $29.95. Now I'm being charged $8/month for a high def box, even tho I don't have a high def tv. They say the digital box is also a high def box and the only way I can avoid the charge is to disconnect the box, take it to Salinas (a gang plagued city), exchange it, and then pay Comcast to reconnect it. This is deceptive advertising at best and extortion at worst.
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Review
#192270 Review #192270 is a subjective opinion of poster.

I LOATHE Comcast

Comcast is the worst company to deal with EVER! First off they nickle and dime you for everything because they have a near monopoly on the market. They quote you $40 for service for the first few months but your bill ends up being $60. After your "new customer" promo runs out your bill skyrockets to $100. Second, whenever you call to inquire, complain, or report an outage you are on hold for an eternity and they offer no help whatsoever. Third, you are forced to go to one of their service centers to pick up your equipment. Nothing says customer service worse than a line of disgruntled customers waiting for lazy, slow, uncaring employees who hate their jobs and don't give a *** about turning a bad experience into a better one. In the city of Chicago if your building is wired for Comcast that is who you have to use. Well, I prefer to go without TV!! Seriously I will not pay those incompetent slugs another penny. In the future, I will not select an apartment if the building is a Comcast building.
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Review
#192105 Review #192105 is a subjective opinion of poster.
Loss
$3648