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Don't get a Comcast Bundle.

I got the TV, Internet, phone package. For the first month I had Comcast cable, I had to call for tech support at least once a week. I gave up calling Comcast tech support, because they were no help at all! The TV service goes in and out. Right now my phone doesn't work. I spent a half hour chatting with Comcast tech support, and they were useless. The internet works, but I often have to re-boot it. Don't get a bundle - when the cable is out, everything is out. A real phone company is better, and Dish is more reliable.
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#197284 Review #197284 is a subjective opinion of poster.
Loss
$150

Comcast in Albuquerque, New Mexico - CHILL SUCKS

Comcasts "chill game" site bites.IT fails during the mmilde of gamesIve been tossed out 10-12 inlast week. now "system" is currenty down, right now...I'm Really tempted to find another cable service.a.a.a.a.a.a a a a a a..a..a.a,you suckyou.suck,,,,,,,,,,y-o-u--__ s-u-c-k bg, and you charge to much,,,*** me.. please enough words, now come on how many words does it takw to make yyou know how i fee/ come on already how Fing many words does it take to show how i feel
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#197276 Review #197276 is a subjective opinion of poster.

Everything about comcast is horrible

I truly believe that after this weeks experience I am left with no other choice to but to cancel my comcast service. My wife and I have spoken to them 6 times in the last 5 days. Long story short our DVR wasn't working, we scheduled an appointment, they didn't show up and then when we called they had no record or recollection of the appointment being set just that I had called. Frustrated I had my wife call and she was able to get a $20 credit and got them to come out and "fix" our DVR. They ended up replacing it and guess what?...the same thing happened, it didn't/doesn't work. My wife called to complain and although they promised to resolve the issue and call her back yesterday they never did. I then called today insisted they escalate this to a supervisor and when they did dear Ms. Phillips was counterproductive in that she made me even more furious by laying the blame on me for their spotty service. I think I need to switch. Any suggestions on a TV service provider i can trust?
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#197012 Review #197012 is a subjective opinion of poster.

Comcast Technicians are Dishonest

Comcast technicians and support are probably the worst in the industry. On September 1, 2010 at around 5:30pm eastern time in Gaithersburg Maryland, Comcast technicians were "fixing" the feed to my neighbor's house. They couldn't figure it out and my wife repeatedly told them that in "fixing" the feed they cut off our service. They restored my neighbor's service but used our line so now we don't have service. Comcast knew what they did and probably wanted to get paid for the job. Called Comcast customer service and they were no help at all. I just don't appreciate the deceit of the Comcast technicians to restore one house but bringing down another, my house, for the sole purpose of being paid for the job. Luckily for me Verizon just laid down their lines in our neighborhood and so now I'll give them a chance. I know I'm only one of millions of customers Comcast has but I think it's time to break up the company for competition sake. This is what's best for the consumer.
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#196742 Review #196742 is a subjective opinion of poster.

Comcast Cable has the worst customer service of any industry

Our cable was out due to pool installation; comcast was to bury this Spring when ground thawed. Well, we got "in their line" and after 16 missed or botched calls, they finally got it buried wrong again today...in our neighbors yard. Even worse, it's been there before, yes they made this error previously, had to dig it back up and doing so, they cut it, leaving us without for five days and no one to fix it, they were busy. I was put on hold one night for two hours then disconnected when the service office closed. I have over 30 contacts, details with every saying oh that is terrible, and not one person has been able to get it done or is willing to accept any responsiblity. I have missed work when they did not show up, but hello,its a driveway job, so they don't need me? Well apparently they do need me at home to tell them where the driveway is. It is the paved black thing, not the green yard next door. I am sick of hearing that the driveway bore guys are independent contractors - well great but after a few misses, could they get it right> I am exhausted, disgusted and sick of them. Out of this world. They need to take responsiblity.
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1 comment
Anonymous
#252228

In my opinion Comcast has made some terrible changes, first of all the channel guide no longer has the date or day. Second and one of the worse changes, the standby mode which we have no control over, this only happened after the channel guide change. Comcast support told me that it is built into the cable box and not something they did....wrong, and when speaking to customer service they pretend they can't hear me,then I am hung up on.

Review
#196702 Review #196702 is a subjective opinion of poster.

Comcast

Just want to add my experience to the many: this is a deceitful company that will make it extremely difficult to downgrade or cancel your service (and often to upgrade service due to their incompetence). They will add charges to your bill for any reason whether you agreed to it or not, and then it will take months and many phone calls to get a credit. I tried to downgrade recently and it has been 3 weeks, several phone calls, and somehow now I have phone service although I don't even have a cable box or a phone and they say that my bill doesn't reflect the downgrade because the technician isn't coming to disconnect me until tomorrow... he came five days ago. When I had a false "service charge" on my bill, I called, did some appeal thing, after a few calls they agreed to credit it, and then on the next bill the charge was duplicated. I had to go though they whole thing two more times to get both charges removed. I could go on and on.
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#196690 Review #196690 is a subjective opinion of poster.

Comcast in Chicago, Illinois - More cost to the consumers "GREAT"

I a so sick and tired of comcast cable, I have been with them for over 10 years not because I was happy with their service because of convienence and now the digital conversion has hit my area as of last week YES! the one comcast customers didn't have to worry about. Other than my main TV all the other ones are not giving me my channels. talking to their customer service is like shopping at wal-mart, painful and annoying. I am DONE and I agree with the other writers *** companies are not going to learn their lesson until we all banned together and stop them from ripping us off.. I am all for boycotting comcast LETS ALL DISCONTINUE OUR SERVICES ON SEPTEMBER 23 2010 Someone should start a website
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#196648 Review #196648 is a subjective opinion of poster.

COMCAST - the WORST sales people in the world??

I moved to a new city. I needed a land line phone & ISP service. (NO cable TV). I had never used COMCAST. I looked providers up on the net. There were.. 2 - the local phone company &...COMCAST. COMCAST was offering a "deal" on ISP service, $39.99 a month. I called. They were snotty & rude - mostly that slovenly "I don't give a *** attitude most people in business seem to give today. I told them about the offer they'd sent ME. "OH! NO! It's $80 a month!" I had it printed out right in front of me! NO! The $40 rate was for RETURN customers only. I said that their ad didn't mention that. "$80 a month! You're a new customer!" "So, I'm a NEW customer to COMCAST & you're going to charge me DOUBLE the rate? I'm NOT paying that! Is this how COMCAST treats NEW customers??" *** says, "FINE! Bye!" & hangs up. The local phone company hooks me up for $60 a month & who shows up at my door? COMCAST installation guy! "Where ya want da cable?" I say get lost. He asks if he has the right address. I say yeah....but NOT for cable! Friday I get a call from COMCAST PR lady. (WOW! Sugary sweet! Dripping honey! I could have become a diabetic!) "Oh, 'somebody' made a mistake! We're SOOOOO sorry about this misunderstanding. Of COURSE we'll give you cable for $39 a month! Of....COURSE! When would you like it installed??" "Too late. I went with the phone people. I don't need cable." She went on for FIFTEEN minutes about how WONDERFUL COMCAST was! I told her, "Yeah! I've already discovered how you treat people....especially new customers!" "Well,", she minced, "I'll call you back in a week or two to see how you're doing." I turned on my answering machine! I will avoid COMCAST like the PLAGUE in the future! BAD business. BAD!!
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1 comment
Anonymous
#194283

Their sales people are terrible. Have no people or sales skill.

Review
#196202 Review #196202 is a subjective opinion of poster.

Poor cable service----Comcast

We pay megabucks for the service--cable going off & on for the past 2 days, called & complained-gal was polite, but what can she do ? VERY unhappy about the service. A very unhappy customer. The public ALWAYS gets the "shaft " from these large companies--- what can we do to stop this nonsence ? I know thta this will probably do NO good, but, I had to blow off steam somehow.!!!!!! If I fill this in with 100 words, I'll be cursing & I don't think that you would like that!!! Thankyou for listening to my complaint-do something about it--PLEASE.
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1 comment
Anonymous
#193576

Our digital cable HD box is not working properly, never has been.

The entire thing shuts down, the TV goes black and you have to reboot.

They have changed the box over and over, pointed fingers at all sorts of problems but never fixed the issue.

This is about our fifth box, and it just did it twice again today.

We made them give us a price break for a few months, but what good is that even?

Terrible service.

Review
#196184 Review #196184 is a subjective opinion of poster.

Comcast in Chicago, Illinois - Unauthorized charges/ no refund

This horror story involves a series of errors Comcast made. I called on May 27, 2010 and cancelled all Comcast services. At the time, I was told we would receive a refund in the amount of $120.30 within 3-6 weeks. We still await this refund as I write this, almost three months later, despite many, many phone calls, misinformation from varied Comcast employees, and tremendous frustration on our part. In fact, Comcast last week promised it would arrive by Wednesday. I was told this at least five times by three different Comcast reps. When it did not arrive, I called and was told that, in fact, it would be here between Wednesday and Friday (this was the first mention of a Thursday or Friday arrival – and at least the 14th phone call regarding this matter). Even more alarming, despite the cancellation, Comcast initiated an electronic funds withdrawal from our checking account a month later for almost $300. This unauthorized charge to our account was well after our service was cancelled, and after all Comcast equipment was returned. Even worse, Comcast never provided notice to us that it was going to, or in fact did, remove these funds from our account. As a result, our account was short the following month and we were charged overdraft fees resulting in an additional $408.00 billed to our account. Despite our efforts, the bank is only willing to waive $70.00 of these fees; we were directed back to the responsible merchant (Comcast) regarding the balance. As such, Comcast's series of errors has caused our family direct damages in the amount of $727.77. Comcast is responsible for reimbursing us not only the original refund amount ($120.30), and the erroneous charge in June ($269.47), but all incurred bank charges due to the unauthorized taking of our funds ($338.00). We were loyal Comcast customers for almost five years. During this time, we never missed a payment and always paid on time. The way this situation has affected our finances, with little or no sympathy or action on Comcast's part, is both disgusting and disheartening; at a minimum, it is actionable. We will have to see how all of this plays out, but I will avoid all things Comcast from now, and strongly suggest everyone do the same. This is no way to treat customers, and enough is enough. If you have experienced anything similar, post and let everyone know. I smell class-action suits in the air!
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8 comments
Anonymous
#373998

XFAILITY/COMCRAP. I worked at the Lynnwood, WA call center where a fat sup named Kim Edwards sent email telling to work off the clock without pay.

We were fired when we complained to HR, but Kim (who is on her 4th husband) still works there.

We are going to win a class action lawsuit against them. call retention dept and ask for discounts/promos.

Anonymous
#373083

If you think it's bad being a Comcrap customer it's way worse being an employee. Former employees won a class action lawsuit for making us work off the clock without pay. Call Retention Department to get discounts.

Anonymous
#373074

If you think it's bad being a Comcrap customer it's way worse being an employee. Former employees won a class action lawsuit for making us work off the clock without pay. Call Retention Department to get discounts.

Anonymous
#372834

Comcast promotion scam

I have been billed for unauthorized HBO charges for 16 months since October of 2010. I have never ordered, authorized or used the HBO service. Comcast refused to refund the charges. According to the service rep, Ceasar (Employee ID 0310), the HBO charges debits and credits appeared on my monthly statements indicates that I am responsible for the payments if I don’t contact them to cancel the services after the 6 months trial period. The fact is that I set up auto payment and paperless statements, and then was too busy to review the details of the charges. However, the burden of proof should not be on the customers. The fact that we have an account with Comcast does not mean that they have the authority to add any charges in the name of “special offers” to my account and make the customers liable to the charges if they don’t notice and correct them in time. As I reviewed the details of the charges, I noticed that Comcast added another Cinemax “special offer” to my account without authorization recently in August. If I again overlook this, I will be charged for the Cinemax service starting in 2 months regardless of whether I am aware of the charges and the service being available.

I have been a loyal Comcast customer for almost a decade. I do not mind paying extra for the services I use and in fact been using their premium packet plus add-ons. However, I refuse to pay for services I neither use nor authorize. It is just unfortunate that Comcast chooses to adopt these dishonest business practices and promotion scams. I do not believe Comcast has the right to rob customers like these. Is anybody aware of any class litigation action to protect consumer rights? I’d like to be part of it.

had enough
#183109

i am happy to report that comcast FINALLY paid the $ they owed me, hand-delivered, in fact. and while i appreciate the fact that i was able to find ONE person over there to do their job, it stinks that it took SOOOO much work/effort on my part to get what was mine in the first place. i still hate comcast, but at least i can be done with them for once and for all.

Anonymous
#182375

Call the Public Service Comission !

Anonymous
#181773

When I had terrible trouble with Comcast, I called the HQ offices in Philadelphia and asked to speak to the CEO. I got to his office and the secretary got my complaint kicked up to the top tier of support.

A day later a regional Comcast manager contacted me and we worked out all the problems. This might not work for everyone but I was sweet as pie and they were willing to help me. Make sure to tell them how much trouble you've had at the first support tier and you want so action.

Try this phone number: 215-286-1700 MAKE SURE they do not put you in the regular customer service ***. Tell them you want your problem put in the Executive Service ***.

Anonymous
#181729

Comcast has horrible customer service. But being as large as they are, it really doesn't seem to matter.

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#196010 Review #196010 is a subjective opinion of poster.