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Comcast in Chicago, Illinois - More cost to the consumers "GREAT"

I a so sick and tired of comcast cable, I have been with them for over 10 years not because I was happy with their service because of convienence and now the digital conversion has hit my area as of last week YES! the one comcast customers didn't have to worry about. Other than my main TV all the other ones are not giving me my channels. talking to their customer service is like shopping at wal-mart, painful and annoying. I am DONE and I agree with the other writers *** companies are not going to learn their lesson until we all banned together and stop them from ripping us off.. I am all for boycotting comcast LETS ALL DISCONTINUE OUR SERVICES ON SEPTEMBER 23 2010 Someone should start a website
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Review
#196648 Review #196648 is a subjective opinion of poster.

COMCAST - the WORST sales people in the world??

I moved to a new city. I needed a land line phone & ISP service. (NO cable TV). I had never used COMCAST. I looked providers up on the net. There were.. 2 - the local phone company &...COMCAST. COMCAST was offering a "deal" on ISP service, $39.99 a month. I called. They were snotty & rude - mostly that slovenly "I don't give a *** attitude most people in business seem to give today. I told them about the offer they'd sent ME. "OH! NO! It's $80 a month!" I had it printed out right in front of me! NO! The $40 rate was for RETURN customers only. I said that their ad didn't mention that. "$80 a month! You're a new customer!" "So, I'm a NEW customer to COMCAST & you're going to charge me DOUBLE the rate? I'm NOT paying that! Is this how COMCAST treats NEW customers??" *** says, "FINE! Bye!" & hangs up. The local phone company hooks me up for $60 a month & who shows up at my door? COMCAST installation guy! "Where ya want da cable?" I say get lost. He asks if he has the right address. I say yeah....but NOT for cable! Friday I get a call from COMCAST PR lady. (WOW! Sugary sweet! Dripping honey! I could have become a diabetic!) "Oh, 'somebody' made a mistake! We're SOOOOO sorry about this misunderstanding. Of COURSE we'll give you cable for $39 a month! Of....COURSE! When would you like it installed??" "Too late. I went with the phone people. I don't need cable." She went on for FIFTEEN minutes about how WONDERFUL COMCAST was! I told her, "Yeah! I've already discovered how you treat people....especially new customers!" "Well,", she minced, "I'll call you back in a week or two to see how you're doing." I turned on my answering machine! I will avoid COMCAST like the PLAGUE in the future! BAD business. BAD!!
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1 comment
Anonymous
#194283

Their sales people are terrible. Have no people or sales skill.

Review
#196202 Review #196202 is a subjective opinion of poster.

Poor cable service----Comcast

We pay megabucks for the service--cable going off & on for the past 2 days, called & complained-gal was polite, but what can she do ? VERY unhappy about the service. A very unhappy customer. The public ALWAYS gets the "shaft " from these large companies--- what can we do to stop this nonsence ? I know thta this will probably do NO good, but, I had to blow off steam somehow.!!!!!! If I fill this in with 100 words, I'll be cursing & I don't think that you would like that!!! Thankyou for listening to my complaint-do something about it--PLEASE.
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1 comment
Anonymous
#193576

Our digital cable HD box is not working properly, never has been.

The entire thing shuts down, the TV goes black and you have to reboot.

They have changed the box over and over, pointed fingers at all sorts of problems but never fixed the issue.

This is about our fifth box, and it just did it twice again today.

We made them give us a price break for a few months, but what good is that even?

Terrible service.

Review
#196184 Review #196184 is a subjective opinion of poster.

Comcast in Chicago, Illinois - Unauthorized charges/ no refund

This horror story involves a series of errors Comcast made. I called on May 27, 2010 and cancelled all Comcast services. At the time, I was told we would receive a refund in the amount of $120.30 within 3-6 weeks. We still await this refund as I write this, almost three months later, despite many, many phone calls, misinformation from varied Comcast employees, and tremendous frustration on our part. In fact, Comcast last week promised it would arrive by Wednesday. I was told this at least five times by three different Comcast reps. When it did not arrive, I called and was told that, in fact, it would be here between Wednesday and Friday (this was the first mention of a Thursday or Friday arrival – and at least the 14th phone call regarding this matter). Even more alarming, despite the cancellation, Comcast initiated an electronic funds withdrawal from our checking account a month later for almost $300. This unauthorized charge to our account was well after our service was cancelled, and after all Comcast equipment was returned. Even worse, Comcast never provided notice to us that it was going to, or in fact did, remove these funds from our account. As a result, our account was short the following month and we were charged overdraft fees resulting in an additional $408.00 billed to our account. Despite our efforts, the bank is only willing to waive $70.00 of these fees; we were directed back to the responsible merchant (Comcast) regarding the balance. As such, Comcast's series of errors has caused our family direct damages in the amount of $727.77. Comcast is responsible for reimbursing us not only the original refund amount ($120.30), and the erroneous charge in June ($269.47), but all incurred bank charges due to the unauthorized taking of our funds ($338.00). We were loyal Comcast customers for almost five years. During this time, we never missed a payment and always paid on time. The way this situation has affected our finances, with little or no sympathy or action on Comcast's part, is both disgusting and disheartening; at a minimum, it is actionable. We will have to see how all of this plays out, but I will avoid all things Comcast from now, and strongly suggest everyone do the same. This is no way to treat customers, and enough is enough. If you have experienced anything similar, post and let everyone know. I smell class-action suits in the air!
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8 comments
Anonymous
#373998

XFAILITY/COMCRAP. I worked at the Lynnwood, WA call center where a fat sup named Kim Edwards sent email telling to work off the clock without pay.

We were fired when we complained to HR, but Kim (who is on her 4th husband) still works there.

We are going to win a class action lawsuit against them. call retention dept and ask for discounts/promos.

Anonymous
#373083

If you think it's bad being a Comcrap customer it's way worse being an employee. Former employees won a class action lawsuit for making us work off the clock without pay. Call Retention Department to get discounts.

Anonymous
#373074

If you think it's bad being a Comcrap customer it's way worse being an employee. Former employees won a class action lawsuit for making us work off the clock without pay. Call Retention Department to get discounts.

Anonymous
#372834

Comcast promotion scam

I have been billed for unauthorized HBO charges for 16 months since October of 2010. I have never ordered, authorized or used the HBO service. Comcast refused to refund the charges. According to the service rep, Ceasar (Employee ID 0310), the HBO charges debits and credits appeared on my monthly statements indicates that I am responsible for the payments if I don’t contact them to cancel the services after the 6 months trial period. The fact is that I set up auto payment and paperless statements, and then was too busy to review the details of the charges. However, the burden of proof should not be on the customers. The fact that we have an account with Comcast does not mean that they have the authority to add any charges in the name of “special offers” to my account and make the customers liable to the charges if they don’t notice and correct them in time. As I reviewed the details of the charges, I noticed that Comcast added another Cinemax “special offer” to my account without authorization recently in August. If I again overlook this, I will be charged for the Cinemax service starting in 2 months regardless of whether I am aware of the charges and the service being available.

I have been a loyal Comcast customer for almost a decade. I do not mind paying extra for the services I use and in fact been using their premium packet plus add-ons. However, I refuse to pay for services I neither use nor authorize. It is just unfortunate that Comcast chooses to adopt these dishonest business practices and promotion scams. I do not believe Comcast has the right to rob customers like these. Is anybody aware of any class litigation action to protect consumer rights? I’d like to be part of it.

had enough
#183109

i am happy to report that comcast FINALLY paid the $ they owed me, hand-delivered, in fact. and while i appreciate the fact that i was able to find ONE person over there to do their job, it stinks that it took SOOOO much work/effort on my part to get what was mine in the first place. i still hate comcast, but at least i can be done with them for once and for all.

Anonymous
#182375

Call the Public Service Comission !

Anonymous
#181773

When I had terrible trouble with Comcast, I called the HQ offices in Philadelphia and asked to speak to the CEO. I got to his office and the secretary got my complaint kicked up to the top tier of support.

A day later a regional Comcast manager contacted me and we worked out all the problems. This might not work for everyone but I was sweet as pie and they were willing to help me. Make sure to tell them how much trouble you've had at the first support tier and you want so action.

Try this phone number: 215-286-1700 MAKE SURE they do not put you in the regular customer service ***. Tell them you want your problem put in the Executive Service ***.

Anonymous
#181729

Comcast has horrible customer service. But being as large as they are, it really doesn't seem to matter.

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Review
#196010 Review #196010 is a subjective opinion of poster.

Comcast

Comcast turned me into a collection agency after 10 years of service. I terminated my services due home relocation. In the shuffle the final bill was issued without any evidence it was delivered to my residence No doubt my last payment ( $104 ) was 30 plus days late but in my opinion that action was unnwarranted after being a customer for 10 years and over $7200 of service fees. I spoke to the corporate escalations department stating I had no problem paying the bill, but I definitely did not appreciate Comcast turning me into a collection agency. Beware of the final bill and the timeliness of its payment.
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2 comments
Anonymous
#187096

:cry You screw up and you know it.

Anonymous
#185397

OMG cry me a river....pay attention!....after being with comcast 4 10yrs did u not realize that they bill ahead? Ok, so if you shut off service after a bill has posted then guess what?

YOU OWE! When you moved did you lose the ability to forward ya mail? Exactly!

So because you didn't keep up with your responsibilities its some1 elses fault? Please find a new hobbie!

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Review
#195749 Review #195749 is a subjective opinion of poster.
Loss
$104

Comcast=Comcrap

We have been customers of Comcast for a long time. but recently they switched the normal cable service to digital cable. The upgrade was supposed to be free, but they had other plans for us. FIrst off, we now all need a converter box for each of our TVs. And it requires a plug in transformer to operate. So there goes one outlet... forever. So We get 6 Boxes with one huge box the size of a small desktop computer. Which we did not need nor order. So we get charged extra for that. Then we had to call Comcast and wait 40 minutes to sync our service because all the boxes have to synced to a frequency. So we Tried 4 times and it did not work. 4x40=160. That is 2 hours and 40 minutes on the phone! After only getting 2 working channels, we sent in the box that was not woking (large one). They then charged us for another box and repairs on the box that came to us broken. We went through 3 boxes. And we also have internet through them. And It staring to act up...
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1 comment
Anonymous
#185393

Hello I know U have got 2 b smarter then that! I Bet U actually sat down and read your terms n conditions b4 U said "yeah schedule me for the earliest appt!

I need my cable on now!" Look they made the rules and u had 3 options Agree and Accept, Disagree and Neg., Disagree and Take your business else where!

Stop acting like some1 did something 2 purposely harm or inconvience you! Next time b a little wiser b4 u make decisions!

Review
#195272 Review #195272 is a subjective opinion of poster.
Loss
$7

Comcast in Mount Laurel, New Jersey - Can't get service canceled

We are moving and trying to cancel service. I called and they wanted $15 to come out and pick up the box and router. Because of the moving pressures I said "OK". That was three days ago - today I get a call asking why we are canceling service and asking how we are going to get the equipment back to them. I was angry but gave them a name, date and time of the person I spoke to and said I had an appointment for a pick up on the 25th. The caller said I did not have an appointment. Of course between this were the mandatory long long long periods on hold. Since we are moving out of state I told the person to give me the address of the Comcast store and I will drop it off. I just did not trust comcast to show up and I did not want to get charged for the equipment. So, when I get to VA I have to decide what to do - cable or direct TV. How much worse could Direct TV be? I have an idea for a new Comcast slogan "Comcast - we make the US Post Office look good!" Comcast if you want to call me my comcast number is 651.528.6393 but it will only be good for another two days then I will be free at last!
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Review
#195269 Review #195269 is a subjective opinion of poster.

Comcast Customer "Lip" Service

We had Comcast cable installed over one year ago. The remotes on 3 of the 4 TV's work fine (channel changer, volume, etc...), except the one in a bedroom. The same type of TV (same model #) is in our kitchen and the remote works fine. We have complained numerous times to Comcast and a service person has been to the house several times, and several new remotes were tried. Still only changes the channel and turns the Comcast receiver off. Finally installed a new HD TV in the room and STILL Comcast could not get their remote to work! They gave numerous excuses and suggested we get a universal remote or contact the HD TV manufacturer. In the end, we returned the HD TV and finally found a universal remote that worked. Comcast customer service STINKS!
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1 comment
Anonymous
#179691

This is exactly what is happening with us, and we get the joy of paying for what does not work on the remotes

Review
#194775 Review #194775 is a subjective opinion of poster.

Comcast Xfininty Downgrade

It is clear that comcast has not been very forthcoming regarding its so called xfinity upgrade. They appear to be basically scrambling the existing cable signal then providing you with a converter box that unscrambles and reverses the process while downgrading HD channels to 480 Standard Definition. This downgrade is free for two digital converter boxes but any additional units will cost you $1.99 per month for now. So if you were enjoying HD which most new TV's are quite capable of receiving it appears that this is now a thing of the past unless of course you want to upgrade to their digital full size HD box for a mere 10 per month. When I asked them why this upgrade(really a downgrade) was required they said that it was needed to protect their programming content. Seemed to be able to protect it quite well prior to this. Now I need another widget hanging off each TV to make them work, and I am sure that this was all intended to provide Comcast with complete control over HD content thereby forcing you to rent more equipment to restore it. I am not at all please with this. Dispite the poorest economic situation in over thirty years they have found a way to generate more revenue at the consummers expense. If somebody from comcast can further explain this situation I would be glad to hear their point of view. Their service is almost as costly as a car payment.
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1 comment
Anonymous
#231153

Class-action- suit ?

Review
#194600 Review #194600 is a subjective opinion of poster.

Problems sending email via Comcast stmp

This past week, have suddenly been unable to send email via stmp.comcast.net. Called and spoke to a very unpleasant person who had no idea what to do. After further research and frustration, used their online "chat"...spent a half-hour online with no final resolution whatsoever. I use Eudora, so their final answer was to call Eudora. giving me a phone number that no longer works. This, after two full weeks of very sporadic internet/television access... because of "a downed pole" in our area. We finally went through our county's internet complaint bureau... and finally got it resolved. Comcast is terrible!
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Review
#194070 Review #194070 is a subjective opinion of poster.