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Comcast does it again

I just received my bill from Comcast-Xfinity whatever name they are calling themselves now. I noticed a $7.95 HD Technology Fee, I called to find out what this was but never really got an answer except all companies charge it. This is on top of the $7.95 each for the 2 HD boxes I have. Plus in speaking with the rep I was told I also pay for the digital box I was told was FREE three months ago. The rep had no idea what I was talking about and said they were never free. I use to pay $68.00 for basic cable and I'm now up to $96 and haven't changed anything because of MY choice, its all been because of changes Comcast made.
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1 comment
Anonymous
#188504

I know how you feel. EVERY month my Comcast/ Xfinity (???!!!) bill changes from the prior month, wihtout any changes initiated on my part.

When speaking with representatives from the company, I get get a different story from each person I talk to!

Recently, I finally received a total of $60.00+ in credits for billing errors over the past four months. Everybody at this company has a different story...Very, very frustrating.

Review
#197865 Review #197865 is a subjective opinion of poster.

Comcast sucks

I've been a Comcast customer since they came into being. For years Things were fine, but as the system aged, problems started to *** in. For close to a year I would continually loose the internet and the phone and comcast would send some shlub out to my house, four days later, and do the same thing the last shub did. Finally they discovered that the coax was so old they were surprised anything was working, so they replaced that. Still the same problem. The next shlub replaced the modem. Still the same problem. The next guy ran some tests and found out I had a weak signal. Another four day wait, but finally they fixed the system. Two days ago everything went out again. I called the 'press 1 or 2 or 3 or 4' system and talked to another representative of this fine company. I told her of all the problems I have been have and that unlike their wonderful commercial about giving their customers credit, I have never received any. She ask me if I would be home between 3 and 7 that afternoon. I said I would and she said a repair person would be out. She also said I would get a $60 credit. Well doesn't this sound great. I sat down to read a book and about 1 hour later, all my services came back on. IT'S A MERICLE!!!!! I called Comcast back to cancel the appointment and after getting lost in the "press this" maze, they finally acknowledged my pending appointment. Only problem is that it was for 3 days from now between the hours of 10 AM and 3 PM. Now what if I had been sitting here between the hours of 3 and 7 today and no one showed up? Do you think I would be a bit PO'ed?
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#197758 Review #197758 is a subjective opinion of poster.

Comcast lies to customers

I've had Comcast (or should I say CONcast) internet for just over two weeks. I can say with the utmost conviction that is the worst internet I've ever used. To top it off, their customer service is borderline abuse. After waiting all day for a tech to show up at my house who never showed, I phoned comcast to complain. They proceeded to tell me that there was in fact no appointment scheduled. They then proceeded to tell me, in so many words, that I had made up the appointment. Naturally, this only pissed me off. I argued with them for over an hour. During the course of this conversation, the supervisor I talked to attempted to scold me for using the word ***. Needless to say, this did not go over well. Long story short, my internet is still down and I'm currently searching for another provider. Comcast sucks.
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#197611 Review #197611 is a subjective opinion of poster.

Comcast

I had 200 something channels for 3 years that suddenly disappeared. I was told that an audit reveled that I never should have had these channels. WTH am I paying $60 a month for? I'll tell you...a box with the option of pay per view and music channels...thats it. You tell me "for $10 a month you can have those channels back." How about no. Now during football games ESPN goes out and won't come back up. *** comcast. Be prepared for a switch real soon. We can always take our good service to someone who will give us good service. I pay my bill on time and have been loyal for 3 years and this is how we are repaid! Love you guys too....I mean, *** guys too!
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1 comment
Anonymous
#230519

well you got 100 channels free for 3 years you were lucky

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#197290 Review #197290 is a subjective opinion of poster.

Don't get a Comcast Bundle.

I got the TV, Internet, phone package. For the first month I had Comcast cable, I had to call for tech support at least once a week. I gave up calling Comcast tech support, because they were no help at all! The TV service goes in and out. Right now my phone doesn't work. I spent a half hour chatting with Comcast tech support, and they were useless. The internet works, but I often have to re-boot it. Don't get a bundle - when the cable is out, everything is out. A real phone company is better, and Dish is more reliable.
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#197284 Review #197284 is a subjective opinion of poster.
Loss
$150

Comcast in Albuquerque, New Mexico - CHILL SUCKS

Comcasts "chill game" site bites.IT fails during the mmilde of gamesIve been tossed out 10-12 inlast week. now "system" is currenty down, right now...I'm Really tempted to find another cable service.a.a.a.a.a.a a a a a a..a..a.a,you suckyou.suck,,,,,,,,,,y-o-u--__ s-u-c-k bg, and you charge to much,,,*** me.. please enough words, now come on how many words does it takw to make yyou know how i fee/ come on already how Fing many words does it take to show how i feel
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#197276 Review #197276 is a subjective opinion of poster.

Everything about comcast is horrible

I truly believe that after this weeks experience I am left with no other choice to but to cancel my comcast service. My wife and I have spoken to them 6 times in the last 5 days. Long story short our DVR wasn't working, we scheduled an appointment, they didn't show up and then when we called they had no record or recollection of the appointment being set just that I had called. Frustrated I had my wife call and she was able to get a $20 credit and got them to come out and "fix" our DVR. They ended up replacing it and guess what?...the same thing happened, it didn't/doesn't work. My wife called to complain and although they promised to resolve the issue and call her back yesterday they never did. I then called today insisted they escalate this to a supervisor and when they did dear Ms. Phillips was counterproductive in that she made me even more furious by laying the blame on me for their spotty service. I think I need to switch. Any suggestions on a TV service provider i can trust?
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#197012 Review #197012 is a subjective opinion of poster.

Comcast Technicians are Dishonest

Comcast technicians and support are probably the worst in the industry. On September 1, 2010 at around 5:30pm eastern time in Gaithersburg Maryland, Comcast technicians were "fixing" the feed to my neighbor's house. They couldn't figure it out and my wife repeatedly told them that in "fixing" the feed they cut off our service. They restored my neighbor's service but used our line so now we don't have service. Comcast knew what they did and probably wanted to get paid for the job. Called Comcast customer service and they were no help at all. I just don't appreciate the deceit of the Comcast technicians to restore one house but bringing down another, my house, for the sole purpose of being paid for the job. Luckily for me Verizon just laid down their lines in our neighborhood and so now I'll give them a chance. I know I'm only one of millions of customers Comcast has but I think it's time to break up the company for competition sake. This is what's best for the consumer.
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#196742 Review #196742 is a subjective opinion of poster.

Comcast Cable has the worst customer service of any industry

Our cable was out due to pool installation; comcast was to bury this Spring when ground thawed. Well, we got "in their line" and after 16 missed or botched calls, they finally got it buried wrong again today...in our neighbors yard. Even worse, it's been there before, yes they made this error previously, had to dig it back up and doing so, they cut it, leaving us without for five days and no one to fix it, they were busy. I was put on hold one night for two hours then disconnected when the service office closed. I have over 30 contacts, details with every saying oh that is terrible, and not one person has been able to get it done or is willing to accept any responsiblity. I have missed work when they did not show up, but hello,its a driveway job, so they don't need me? Well apparently they do need me at home to tell them where the driveway is. It is the paved black thing, not the green yard next door. I am sick of hearing that the driveway bore guys are independent contractors - well great but after a few misses, could they get it right> I am exhausted, disgusted and sick of them. Out of this world. They need to take responsiblity.
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1 comment
Anonymous
#252228

In my opinion Comcast has made some terrible changes, first of all the channel guide no longer has the date or day. Second and one of the worse changes, the standby mode which we have no control over, this only happened after the channel guide change. Comcast support told me that it is built into the cable box and not something they did....wrong, and when speaking to customer service they pretend they can't hear me,then I am hung up on.

Review
#196702 Review #196702 is a subjective opinion of poster.

Comcast

Just want to add my experience to the many: this is a deceitful company that will make it extremely difficult to downgrade or cancel your service (and often to upgrade service due to their incompetence). They will add charges to your bill for any reason whether you agreed to it or not, and then it will take months and many phone calls to get a credit. I tried to downgrade recently and it has been 3 weeks, several phone calls, and somehow now I have phone service although I don't even have a cable box or a phone and they say that my bill doesn't reflect the downgrade because the technician isn't coming to disconnect me until tomorrow... he came five days ago. When I had a false "service charge" on my bill, I called, did some appeal thing, after a few calls they agreed to credit it, and then on the next bill the charge was duplicated. I had to go though they whole thing two more times to get both charges removed. I could go on and on.
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#196690 Review #196690 is a subjective opinion of poster.