Comcast Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
If you already have a digital TV and feel screwed by the recent changes, simply disconnect the cable box and run the cable directly to your TV. I have way more channels with just the basic than I do through the converter. I used to have a decent line-up, but since...
Field Inspection took 43-days, then no contact | Comcast review from Seattle, Washington
Ordered Double Play on Nov. 25, 2010, as comcast website states the package is available at my address. Ordered PC Router and SUPERPASS, at the the suggestion of Comcast. Was told the Field Inspection would take 7 to 10-days. It took 43-Days, (ostensibly done on 1/07/2011). Determination was my address is not serviceable, though neighbors have it, moreover, my outside connection box is closer to my home than others with Comcast. Can't be little more than 100' if that. I have send several emails, close to 2 dozen phone calls (keep getting transferred and put on hold), when all I really need to know is "WHY" is my address not servceable, when even to this day, websites and dealers say it is in Comcast servicable areas. Lastly, I have paid $86.73 (for Router & SUPERPASS) which were deemed essentials upon checkout on Nov. 25, 2010, and now Comcast tells me I am not even eligible for a refund. Again, 43-days to conduct a Field Inspection is such that the constant 7 to 10 days I kept being told is so erroneous as to be pure fiction. If comcast does not fix this situation to my satisfaction, I will take further actions to convey my experiences with Comcast, and believe me Comcast will not like the stories I'll tell. What makes those stories compelling is they're TRUE. Worst service from anyone in quite a long time! Sincerely, Randy Griffin
Comcast is horriffic
I am a student who wanted to switch from internet alone to a bundle with internet and cable and in my apartment complex it is the only allowed company with which to do business with. They wanted to charge an extra 60 dollars a month for a mere 80 channels when companies who use dishes only charge 30 dollars a month for movie channels and on-demand et cetera. I am almost thinking about canceling my internet connection as well and just driving to the library every time I need to use the internet because they wouldn't even work with me.
Comcast is stealing my equipment
I am in disbelief how incredibly bad Comcast has been. A comcast representative in BestBuy approached me telling me I could get a better deal for triple play than my current comcast service. He looked up my account and even told me I was paying way too much for it. He set me up, but I had to 'cancel' my existing service before I could switch to the bundle. I received a letter stating I would receive a check for $38.86 for the unused balance of my old service. I received a check for $3.86 instead. Called them up and they said I did not return the cable modem, hence the $35 fee. I OWN my modem!! I now have to prove that my equipment is my own. A new installer would have to come and install the new HD box. $50 fee. TV worked, but internet only worked to comcast site, no other sites. HOURS on the phone finally got the internet working. Received a HD Tivo as a gift. Could not use it unless you pay the Comcast tax for a cable card. I was told a installer HAS to come out and plug the card in for me. Installer takes several of my splitters and cables I had laying out. Says that I won't need these. After he leaves find out only the basic cable worked on Tivo, not the HD stations I am paying for. HOURS on the phone. They said they had to send another installer out. The installer comes, and calls to his office. He says the 'billing code' was not set correctly in the computer. I receive a $50 charge on my bill for this 'SERVICE'. I will be switching to AT&T as soon as the current offer expires, and hopefully never return. I've also convinced many other people to switch to another provider.
I am a network engineer. My home Internet service is Comcast. I have identified a new problem within Comcast's Internet infrastructure. At 8:00 PM on a weekday evening, there was nobody within Comcast who had the intelligence to even understand what I was talking...
Comcast Internet Service
I believe that comcast has the worst customer service and relations in the globe. My family was put at great risk and hazard due to your company. I have yet to resolve the issue and I WILL be pursuing legal action against the corporation. When I moved into a home I...
Please read the last paragraph--I have a suggestion about how all the disgruntled people can get back at Comcast. I called to schedule an transfer of service from my old provider to Comcast on 12/19/2010. They tell me that I can have it installed on 12/26/2010 between...
Everyday I have to listen to Comcast customers calling in crying about "I can't watch Oprah" or "My kids Xbox isn't working" or "My new Blu-Ray player isn't working." 95% of the time, when I talk to them all of their COMCAST equipment and services are...
Comcast Customer Care
I scheduled new service with Comcast and prior to coming out and being scheduled, my credit was ran and other personal information was verified. My schedule date was on a Sunday, the technician came out and stayed at my home for over 3 hours, towards the end he said there was a problem, that I had previous service at my address, which was a lie. Well, the technician took his equipment and did not replace my original equipment, which he promised, I was without a phone, which is a necessity, and cable. I contacted customer service ASAP, filed numerous complaints with Comcast and no follow up. This technician took a power cord that belonged to me in his hurry to run out of my house like a coward that he is. Needlss to say I will never order this service, nor will I ever use for my business. I will pursue this unethical business practice until all my expenses are paid. This coward was in my home for 3 hours, ruined my carpet, screwed up my service, left me without communication over their ignorance.
Terrible customer service | Comcast review from Boston, Massachusetts
signed up for a promotion they were having for 2yrs, great promo to get us from Verizon but then they change it after a year and came up with the excuse that they keyed in the wrong promo...already spent endless hours of trying to find someone to fix it and to no avail... now trying to find someone at corporate to see if they know how to fix it...8 people later and still no answers...nice company..going back to Verizon as soon as we can at least if they make a mistake you can find someone to fix it on one call.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Comcast? What happened? What can we help you with?