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Comcast provides poor service and then tris to make it sound like the issue is only happening to YOU

My nightmare four years with Comcast has been horrible, but no one else provides cable where I live. Try calling the Presidents Executive Service Team Lisa Rosario at 703-789-8314 or Tony Miiller at 703-926-2178 and you will get nothing! Just lies and more lies and they say they cannot put anything in writing or even send you an email to confirm they are going to do what they say (???)... an internet provider that cannot respond? More bull&%$# from Comcast! DEMAND to speak to the RETENTION TEAM when you call 1800COMCAST - they are there solely to try to keep your business! I am trying this today (just found out about this yesterday) but I have no hopes at all. I hate COMCAST!
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4 comments
Anonymous
#262729

Worst service department I've worked with. I called in 1800comcast set up repair for slow internet [slower then dialup] for comcasts fast internet.

Tech has been out three times and tells us our signal from the pole to the house is so weak that he can't see how our cable is working and there is no way internet will be fast. He told us three houses had to call in before a poleman would came out.

So we had three houses on our street call in and Comcast set up a time for repair and never did show up or even call. How are you going to fix our cable problems Lisa Rosario, Tony Miller or Melissa Mendoza

Anonymous
#195693

After years with Comcast TV and Internet with same equipment, recently I begin losing signal to my house and tech came and said on 1 TV set can used so my internet modem will function correctly. Called Comcast who wants to charge me to send another tech out to measure the signal again.

I was charged in the first time and that took days to get the 30.00 removed so I said no to the second visit.

I am taking steps to go to Direct TV satellite. I had Direct TV years ago and they were never a problem.

Anonymous
#195213

Comcast sends workers with no identifying credentials who set up equipment inappropriately without permission.

They put huge holes into your home letting rodents and insects in and refuse to repair this or even remove equipment when they have been ousted.

Many sources have said their services are miserable and worthless and the only people who use them are those who have access to nothing else. Better to have nothing.

Anonymous
#193987

I'm sorry to hear you are having these troubles. Can you please email me the details? I'd like to review with Lisa, Tony, and the leadership team.

Kind Regards,

Melissa Mendoza

Comcast Customer Connect

National Customer Operations

melissa_mendoza@comcast.com

@ComcastMelissa

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Review
#199978 Review #199978 is a subjective opinion of poster.

Comcast: Continuous Rate hikes, terrible service, too big to care!

First I had to endure many tech visits to resolve my TV cable reception. Had to call 15+ times.. meanwhile they continue to jack up my rates.. citing promotional period ending... ridiculous... its a bait and switch method continously. Instead of helping me with the current rate hike, she tries to sell me a phone package! A higher costing package that I dont need. The customer service reps dont understand Michigan is in hard times.. and several of us dont have jobs right now. They just don't care as Comcast rakes in the dough. Today, one offered me a $20 discount , after they jacked up my rates by $28, but wouldnt implment the discount till next month. My monthly billing period renewal doesnt even start for three more days, but she wouldnt implement it for a month! Very inconsiderate... So for anyone considering Comcast.. RUN RUN to any other service provider... You will be sorry.... You will waste your time trying to get a supervisor or someone to listen to you.. they will act like they want to help.. but it will take months to get your issues solved. Meanwhile.. they will gladly take your money... they don't care... at all. I changed to a basic package and am currently researching other companies. And then I will terminate my Comcast nightmare once and for all.
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Review
#199513 Review #199513 is a subjective opinion of poster.

Comcast in Troy, Michigan - Doesn't Honor Commitment

In December 2009 I signed up for 12 months of cable, phone, and internet service beginning December 29th, 2009. This package was offered by a Comcast Sales Rep (Matthew Burtaw) and the price was guaranteed for 12 months. Service was offered, accepted, and then installed on December 29th, 2009. Today I received my October 2010 statement and my price has changed. Upon calling Comcast, I was advised that my account was "audited" and I should not have been given three DVR's at the price I was paying. Therefore, based upon this audit, Comcast decided to increase my price to reflect current market prices. The rep indicated there was nothing that could be done. I asked to speak to a Supervisor which was not available. I was told I would receive a call back within 24 hours. I am writing this letter 72 hours later and still have not received a call.
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1 comment
pris72
#201628

They are ignorant. We were quoted $163 a month.

This was for our cable, DVR, phone and high speed internet all together. Our bill has never even been below $280 per month. You get the slightest bit behind, and they disconnect you. When you do try to ask them to allow you 3 extra days to pay your bill, they deny to work with you.

Oh well if they disconnect me this time, I will look for an attorney. I think there are more than enough complaints against them to file a class action law suit.

I am fed up with them. They screwed our address up, yet they take it out on us as if we did something wrong.

Review
#199214 Review #199214 is a subjective opinion of poster.

Thank you for being a valued comcast customer

i find it ironic that they have this statement: "Thank you for being a valued comcast customer" on the same bill where they increased our monthly service charge by 47.5%, from $77.42 to $114.54, and the reason is we had a special which expired. I can understand that, but considering the average employee gets 1.5-3% pay increase every year, if he or she is lucky! 47.5% seems way too high. However, we're the consumers and we have a choice, so i chose to disconnect my services with comcast...all of them. Maybe when comcast loses enough customers,they'll reconsider such price hiks...oh wait, they don't have to, they can just lay off some emplyoees...the same rude ones in their so called customer service department.
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Review
#199091 Review #199091 is a subjective opinion of poster.
Loss
$114

Comcast in Everett, Washington - Not showing channels

i missed my show today because comcast have so much technical problems , didnt air for one whole hr , we r paying our bills to get this kind of servce , hope to get better service than this .our cable price is so high , still we r trying to keep it .we wre also fooled by comcast sales person , he promised us free dvr which we never recived, we called him , he never responed. hope to get this fixed , he did this to lot of people , and when we call comcast office never get to talk to any person when u have a complaint , only when u want new service why is this
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Review
#199002 Review #199002 is a subjective opinion of poster.

Comcast in Washington, District Of Columbia - Try to steal money from people that cancels there service

I cancelled comcast for a better deal . They were upset do to the fact I didn't contact them first . The thing is I did and was told they do not price match . I asked for a final bill . They sent a man out to get the equipment which was 40 dollars. They sent me a bill including the 40 dollars that was supposed to be subtracted when it was returned . I sent them a letter with the paper the man gave me after he took the boxes .They still will not deduct the 40 dollars, even with proof .I think these people are a bunch of arrogant basterds that thik the law does not apply to them. I would rather not watch TV if they were the only cable company left in the world .They are *** and make too much money for what they do .They sent me a collection letter stating that they will put my bill to the credit companies . It's hard to deal with bottom feeders that do not take the time to acknowledge people and there rights . So , screw them they are useless and not very smart. tsnake
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Review
#198810 Review #198810 is a subjective opinion of poster.

Comcast Expects Payment For Susp. Serv.!!

If you are reading this you probably have had problems with the idiots at comcast atlanta also. These fools expect me to pay for service and continue to pay for service that I do not have. I paid over 600.00 dollars for past bill amounts due to some issues I had with transfering my equipment to a new address and some unreturned equipment charges totaling 800.00 more dollars that they tried to bill me. In the three weeks I didnt have service begining at my new address I still had these outrageous bills and only owed 150 from my previous address. So after they fixxed my services but not my bill I didnt pay any payments while they fixxed the crazy charges on my bill so my actual charges I was incuring mounted up obviously. When they finally fixxed my bill they cut me off because I owed for two months, I paid the total amount that I owed up to the time they cut me off. I then called to get my service turned back on after coming back into town three and a half weeks later and they say to have my services turned back on I have to pay the previous months bill which I did not have service for AND the current bill that wasnt even due yet!! The worst part of the whole situation is that the rep had the nerve to say that "if I was looking for an adjustment, I could forget it because I wasnt going to get it" Ive never gotten or asked for anything I did not have coming and took that as a direct insult.All I asked was for my bill to be fixxed where I had been charged for that three and a half weeks I was cut off that was all. I asked that my bill be prorated for that month for the time it was cut off and I would pay what I owed and the current bill. I paid everything else and they denied me what I shouldnt have been charged in the first place! On top of all that I signed upfor a triple pla with phone service and never recieved the phone modem but surely get charged for it every month! That was it for me so Im done with them and urge everyone and anyone not to deal with Comcast Atlanta. They are crooks str8 up!
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Review
#198626 Review #198626 is a subjective opinion of poster.
Loss
$200

Comcast Expects Payment For Susp. Serv.!!

If you are reading this you probably have had problems with the idiots at comcast atlanta also. These fools expect me to pay for service and continue to pay for service that I do not have. I paid over 600.00 dollars for past bill amounts due to some issues I had with transfering my equipment to a new address and some unreturned equipment charges totaling 800.00 more dollars that they tried to bill me. In the three weeks I didnt have service begining at my new address I still had these outrageous bills and only owed 150 from my previous address. So after they fixxed my services but not my bill I didnt pay any payments while they fixxed the crazy charges on my bill so my actual charges I was incuring mounted up obviously. When they finally fixxed my bill they cut me off because I owed for two months, I paid the total amount that I owed up to the time they cut me off. I then called to get my service turned back on after coming back into town three and a half weeks later and they say to have my services turned back on I have to pay the previous months bill which I did not have service for AND the current bill that wasnt even due yet!! The worst part of the whole situation is that the rep had the nerve to say that "if I was looking for an adjustment, I could forget it because I wasnt going to get it" Ive never gotten or asked for anything I did not have coming and took that as a direct insult.All I asked was for my bill to be fixxed where I had been charged for that three and a half weeks I was cut off that was all. I asked that my bill be prorated for that month for the time it was cut off and I would pay what I owed and the current bill. I paid everything else and they denied me what I shouldnt have been charged in the first place! That was it for me so Im done with them and urge everyone and anyone not to deal with Comcast Atlanta. They are crooks str8 up!
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Review
#198624 Review #198624 is a subjective opinion of poster.

Comcast blocks sites

user nick_ has entered room Nick(Tue Sep 14 20:05:31 CDT 2010)>i can not access xtube since signing up with comcast analyst Mabelle has entered room Mabelle(Tue Sep 14 20:05:34 CDT 2010)>Hello nick_, Thank you for contacting Comcast Live Chat Support. My name is Mabelle. Please give me one moment to review your information. Mabelle(Tue Sep 14 20:06:04 CDT 2010)>I see here that you have a concern with not being able to access the site. I understand the trouble that this has caused you and I want you to know how sorry I am for the inconvenience, Nick . But thank you nonetheless for taking time for letting us know so we can address the cause in quickest possible way. We can take a look at the problem and work together to get this resolved by the end of our interaction. nick_(Tue Sep 14 19:07:03 CDT 2010)>i have checked and xtube is up and running but i cannot access the site since moving here and signing up with comcast internet. nick_(Tue Sep 14 19:07:37 CDT 2010)>is this site being blocked by comcast Mabelle(Tue Sep 14 20:07:46 CDT 2010)>I am sorry for this inconvenient,Nick. Mabelle(Tue Sep 14 20:08:01 CDT 2010)>may I have the link that you are trying to access? nick_(Tue Sep 14 19:08:14 CDT 2010)>www.xtube.com nick_(Tue Sep 14 19:08:31 CDT 2010)>its a *** site Mabelle(Tue Sep 14 20:09:53 CDT 2010)>I see, to be able to assit you better, may I have the accountnumber, account name and the complete service address? nick_(Tue Sep 14 19:10:32 CDT 2010)>nick Mabelle(Tue Sep 14 20:11:09 CDT 2010)>I sincerely appreciate your effort for providing me with all the necessary information that I need, NIck . Please allow me a couple of minutes to verify your account. Mabelle(Tue Sep 14 20:11:25 CDT 2010)>While waiting, let me share with you one of our FREE services. DESKTOP DOCTOR. This free, downloadable application helps keep your computer and Internet connection running smoothly. If you ever lose Internet connectivity or your email stops working in the future, Desktop Doctor remembers your original settings and will get you back to surfing in no time. Mabelle(Tue Sep 14 20:11:43 CDT 2010)>Thanks for patiently waiting online, Nick. nick_(Tue Sep 14 19:15:40 CDT 2010)>listen this is a problem generated by your service, if we cannot get this resolved today i will bring back the upgraded service boxes and go with one of your competitors who is not trying to play net nanny like at and t dsl and dish network.. nick_(Tue Sep 14 19:18:57 CDT 2010)>last week i was living in lafayette la and had cox cable and did not have a single problem with accessing site that i wanted ...so i dont understant what the problem is here...also i spent way over an hour the other evening complaining about another service that you guys added to my computer ask.com provided comcast that was put into my add on management that i finally figured out how to get off my computer. Mabelle(Tue Sep 14 20:20:17 CDT 2010)>I am really sorry for this inconvenient, Nick. Mabelle(Tue Sep 14 20:20:36 CDT 2010)>MaY iknow please if this the only site that you cannot access?> nick_(Tue Sep 14 19:20:56 CDT 2010)>so far it is the only one i cannot access nick_(Tue Sep 14 19:21:09 CDT 2010)>but the other sites are not *** related Mabelle(Tue Sep 14 20:21:33 CDT 2010)>For the site that you cannot access, actually Nick , comcast do block *** website. Mabelle(Tue Sep 14 20:21:58 CDT 2010)>let us try to lower the security of your browser if this can resolve the issue. nick_(Tue Sep 14 19:22:27 CDT 2010)>sure nick_(Tue Sep 14 19:22:59 CDT 2010)>let me know what to do Mabelle(Tue Sep 14 20:23:43 CDT 2010)>Okay, may I know please what browser you are using? nick_(Tue Sep 14 19:23:55 CDT 2010)>internet explorer 8 Mabelle(Tue Sep 14 20:25:48 CDT 2010)>Alrigth, please give me 2 seconds to provide the steps. Mabelle(Tue Sep 14 20:28:44 CDT 2010)>thanks for waiting online. Mabelle(Tue Sep 14 20:29:02 CDT 2010)>Could you please click on tools tab? nick_(Tue Sep 14 19:29:13 CDT 2010)>k Mabelle(Tue Sep 14 20:29:48 CDT 2010)>And then on the drop downmenu clikc the internet options nick_(Tue Sep 14 19:29:53 CDT 2010)>k Mabelle(Tue Sep 14 20:30:34 CDT 2010)>Please click on security tab. nick_(Tue Sep 14 19:30:46 CDT 2010)>done Mabelle(Tue Sep 14 20:31:29 CDT 2010)>Okay were you able to lower the security? nick_(Tue Sep 14 19:32:57 CDT 2010)>no..i press customer level and it stays on medium high even after i put to medium Mabelle(Tue Sep 14 20:33:25 CDT 2010)>Could you please scroll it down? nick_(Tue Sep 14 19:33:34 CDT 2010)>there is no setting for low. nick_(Tue Sep 14 19:33:55 CDT 2010)>choices are high medium high and medium Mabelle(Tue Sep 14 20:34:20 CDT 2010)>yes that is right just scroll it down lower than usual nick_(Tue Sep 14 19:34:30 CDT 2010)>its not changing.. Mabelle(Tue Sep 14 20:35:25 CDT 2010)>okay, could you please try to change the browser that you are using? nick_(Tue Sep 14 19:35:47 CDT 2010)>i dont have another one down loaded to my computer.. Mabelle(Tue Sep 14 20:36:30 CDT 2010)>you can try try the to go to googlle and try to download the aothe rbrowser. nick_(Tue Sep 14 19:36:53 CDT 2010)>why would it be browser issue? nick_(Tue Sep 14 19:37:21 CDT 2010)>i didnt have a problem with cox cable with the same browser ?? nick_(Tue Sep 14 19:37:32 CDT 2010)>i can access it from my phone Mabelle(Tue Sep 14 20:37:58 CDT 2010)>Okay, well it seems that comcast really block the site, Nick.
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2 comments
Anonymous
#250722

The chat rep was a ***. Comcast is not blocking any websites.

I assure you, it's a computer issue.

The fact that you could access it with Cox is what's called a coincidence. Your computer isn't going to work the same every day for the rest of your life and that's not your ISP's fault.

Anonymous
#191554

I am on a comcast sytem in the Northeast USA area and I have never had a prob getting www.xtube.com or for that matter any other sites I have tried. I dont have any parential security on thie pc either as I dont have any kids that would use this pc. I am using win XP with all updates.

You might want to try a proxy server that will mask your IP addy and see if that works.

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Review
#198469 Review #198469 is a subjective opinion of poster.

Comcast/XFinity Cable

I have been having problems with my cable service since March 10. I have called the COMCAST number numerous times to no avail. Service technicians who have come to check the service out have told me that my signal is low and that a new line must be run. Construction was scheduled on 7 July and cancelled on 8 July with no explanation, it was scheduled again on 20 July but nothing has been done. I have notes/work orders on my conversations/trouble calls going back to 4 April, unfortunately I did not keep records of the previous calls. Would love to go to Fios but that service is not available in my neighbor. What can I do???
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3 comments
Anonymous
#339217

I am very frustrated with Xfinity because I cannot control rewind and slow motion settings - the system has a mind of its own! Before the change to Xfinity, I could stop play on a dime, rewind, and replay in slow motion on command.

I used it frequently to rewatch plays in sports. Now, no matter how much I try, action resets a few seconds behind the location I select. It's ruined slow motion replay on demand. Am I alone or are others having the same problem?

I can't even pause where I want - after a moment, the screen will reset a few seconds behind where I stopped action. It makes slow motion replay impossible or super tedious because it resets 4-5 second behind the action I want replayed, an eternity in slow motion. A Comcast technition had never heard of the problem so I scheduled a service call. Am I wasting my time?

Is the problem systemic? Under the old, pre-Xfinity Comcast, I was in control.

Not now. Please let me know if you have the same problem

Anonymous
#264044

COMCAST HAS MY PHONE SERVICE. THEY DO NOT SUPPLY A PHONE BOOK SO I HAD TO CALL INFORMATION AND THEY CHARGED ME $3.OO FOR ONE INFORMATION CALL. THIS SHOULD NOT BE ALLOWED!

Anonymous
#255968

I feel your pain, I am in the same situation here, very very poor costumer service, they cancelled several calls, I have had numerouse techs out here and still the same sucky service and then they raise the rates. I don't have any other choices here, they have Uverse blocked where they can't come in and had satelite but it sucked even worse. and now with the new xfinity it has gotten even worse, harder to use program guide and on demand never works now, but still no discounts or even help getting anything fixed.

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Review
#197908 Review #197908 is a subjective opinion of poster.
Loss
$450